1. "Orange", "We" or "us" means Orange Personal Communications Services Limited, its Group Companies and the companies owned by France Telecom S.A.. For details please see here http://www.orange.com/English/aboutorange9/francetelecom.asp.
2. "Personal Data" is any data that identifies you. The Personal Data which you supply to us You agree will be true, complete and accurate in all respects and you agree to notify us immediately of any changes to that. We will deal with Your Personal Data in compliance with the current UK data protection legislation. Please note this applies only to Orange.co.uk and any web sites hosted by or on behalf of Orange not to other companies" or organisations" websites to which We link, who operate their own privacy policy.
3. Orange or its Group companies or selected third parties will use your Personal Data which you provide to us together with other information for providing the Orange.co.uk services to You, administration, marketing, credit scoring, customer services, tracking your device and web use preferences, and profiling your purchasing preferences. We will disclose your information to our service providers and agents to help us with these purposes. We will keep your information for a reasonable period after your contract with us has finished in case you decide to use our Services again and may contact you about our products or services during this time.
4. By using our services you consent to our transferring your information to countries which do not provide the same level of data protection as the UK if necessary for providing you services you require. If we do make such a transfer, we will put a contract in place to ensure your information is protected.
5. Unfortunately the transmission of data via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your data transmitted to our site, and transmission is at your own risk. Once we have received your information we will use strict procedures and security features to prevent unauthorised access.
6. By using our services you consent to us sharing your information with other companies in the Group and companies outside the Group who are our business partners. They or we may contact you by mail, telephone, electronic messaging services, fax or email to let you know about any goods, services or promotions which may be of interest to you. Please call customer services if you do not wish to receive such information from us, or if you do not wish to receive information from our business partners, but remember that this will preclude you from receiving any of our special offers or promotions or those of our business partners.
7. If You have any questions about the handling or protection of Your Personal Data or Your rights under this Online Agreement please contact Customer Services by calling 07973 100 150 or writing to PO Box 10, Patchway, Bristol BS32 4QJ.
8. You have a right to ask for a copy of your information (for which we charge a small fee) and to correct any inaccuracies.
9. When you give us information about another person you confirm that they have appointed you to act for them, to consent to the processing of their personal data, and to the transfer of their information abroad and to receive on their behalf any data protection notices.
10. Orange may disclose your Personal Data acting reasonably if it believes such action is necessary: to conform with a legal requirement or comply with the legal process, protect and defend the rights or property of Orange, enforce this Online Agreement, or to protect the interests of its users.
11. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate notified to you by SMS or e-mail.
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The information displayed on this website, including prices, does not constitute an offer to contract or enter into an agreement. When you send an order by means of this website for goods and/or services, your order shall constitute an offer for the goods and/or services selected. We shall send you an email confirming your order to the email address supplied with your order. Acceptance of your order shall only take place when your credit card is debited or other payment method is cleared. Until then Orange reserves the right to decline the order. No binding contract is created until your order has been accepted. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English court.

Please note that:

Your order will only be accepted if received from the United Kingdom. Pay monthly orders will only be accepted from persons over the age of 18. Pay as you Go orders will only be accepted from persons over the age of 16 who hold a valid debit card.

We shall not be liable to any person for any loss or damage which may arise from the use of any information contained in any of the materials on this website. We try to update this website as frequently as possible. You must ensure that, prior to placing an order, you have checked all relevant details about the goods and/or services you have selected as their relevant details may have changed since you last visited this website.

The images contained on the orange.co.uk website are for guidance only and actual products may differ slightly from those shown. Orange and its suppliers reserve the right to improve products and their specification without prior notice.

All goods and/or services displayed on this website are subject to availability.

All prices include VAT (but exclude delivery charges).

If you purchase a phone on a pay monthly Service Plan (eg Your Plan or an Orange Value Promise Plan) you are agreeing to a minimum contract period of at least 12 months, depending upon the Service Plan chosen. Details for terminating a pay monthly agreement are outlined in the fourth clause of the terms and conditions for the Orange Network Services.

Phones/SIM packs must not be resold, transferred or otherwise distributed for commercial purposes. Orange reserves the right to restrict purchases through the Orange Shop online to a maximum of 3 individual items per person. Any multiple orders placed will be deleted and the items will not be fulfilled, (in line with the Orange Shop on line policy of purchases being intended for personal use and not for commercial purposes).

Payment
Payment can be made by any major credit or debit card and you confirm that the card used by you to purchase goods and services from us is yours

Delivery
For security purposes pay monthly and pay as you go phones ordered from the Orange shop™ Online will be despatched to customers with an access bar in place. This will be lifted when the customer registers the phone to the Orange network. When you call to register your phone you will be required to answer certain security questions. These questions will be based on the information you provided at the time of ordering your phone.

Your rights
If you purchased the goods as a consumer as opposed to for business use, you have the right to cancel this contract. To do so you must contact us within 7 days of receipt of the goods by one of the following methods:

By Phone: Call 08000 790103 – Opening hours are 9:00am until 5:00pm Monday to Friday
By Email: channel.returns@orange-ftgroup.com
By Fax: 08703766226
By Post: Orange PCS Ltd, PO Box 10, Patchway, Bristol, BS32 4BQ

You must then return the goods (including all accessories and documentation provided with such goods) to us within 30 days of cancellation to the following address:

Orange PCS Ltd
14 DMB, Warehouse 2, Unit 6
Banbury Logistics Centre
Appletree Road Estate
Banbury
OX17 1LL

We may charge you for our costs of recovering goods not returned to us directly

Policy Document

These terms and your certificate should be read as one document. Words or expressions that have a particular meaning are shown in bold type and shall have the same meaning wherever they may appear.

The policy, which is governed by these terms and conditions has been arranged for you by Lifestyle Services Group Limited, who deals with the administration of this insurance, including the receipt of premium and the handling of claims. All elements of service provided by us, and insurance cover provided by the insurer, are subject to the terms and conditions. Acceptance of cover is at our discretion. Your policy is based on the information yougave to us verbally or otherwise about you and your personal details when you applied for the insurance. These details are confirmed on your certificate.

This document details what is covered and what is not covered, how claims are settled and other important policy information. At the time of purchase you will have selected either the Basic or Premium policy, this will be detailed on your certificate. These terms cover both policies, however the Basic policy does not cover loss of the phone and/or accessories. If you have purchased the Basic policy, any cover, conditions or exclusions referring to loss do not apply to you. An initial period of 21 days post purchase shall apply during which incidents shall not be entitled for claims. The 21 days shall be added to the end of your policy to ensure you enjoy a full year of benefit from this policy.

Our part of the contract is as follows:

• Cover is available providing the payment is received in advance
• Cover will cease 12 months and 21 days from the date of purchase or after settlement of a successful claim, whichever occurs first
• Where we attach a special meaning to a word it is shown in bold type
• We will handle claims on behalf of the insurer
• We will hold money on behalf of the insurer

Your part of the contract is as follows:

• You must pay for the cover in advance
• You must adhere to all the conditions detailed in these terms
• If you do not believe the policy is suitable for you, you can cancel it within the first 14 days after receipt of these terms, your payment will be refunded. After 14 days, no refund of payment will be made
• The phone stated on the certificate must be your property or responsibility. The phone and/or accessories can be used by a family member. If the phone and/or accessories are no longer in your possession or you are no longer responsible for the phone and/or accessories, and you do not opt to cover an alternative phone, the cover will cease. You can request another copy of these terms. They are also available in large print, audio and Braille versions. If you would like a copy in any of these formats, please call Customer Services on 0845 070 5556* or write to:
  Customer Services
  Lifestyle Services Group Limited
  PO Box 395
  CREWE
  CW1 6WT
  

Under European law, both parties to the contract may choose which law will apply to this contract. English law will apply unless both parties agree otherwise, in writing, prior to the start of the policy. The contract is written in English and all communication by us with you will be in English.

A) Definitions

Accessories

Items up to a combined maximum original retail value of up to £50 including VAT, which are peripheral to the phone and which may support or enhance the overall function of the phone. Accessories do not function as standalone items and do rely upon the phone to function as intended. A successful claim for accessories will count as the single claim allowed under this policy. There are two types of accessory you can claim for:

• Accessories supplied in the original box at the time of purchase (e.g. chargers, factory standard software, memory cards, hands-free headsets (excluding bluetooth equipment) and batteries) - the phone does not have to be lost (if covered), stolen or damaged for you to make a claim under this heading
• Any other accessories:
  - A claim for these accessories will only be accepted if they were lost (if covered), stolen or damaged at the same time as the phone, and you are able to provide the proof of purchase for the item claimed
  - Accessories are also covered if they are no longer compatible with the mobile phone as the result of an alternative handset being issued by us

Administrator

Lifestyle Services Group Limited. Contact details can be found in section O.

Certificate

Certificate of Mobile Phone Insurance.

Electrical or mechanical breakdown

The actual breaking or burning out of any part of the phone and/or accessories caused by, or arising from, internal electronic, electrical or mechanical defects, or defective or faulty materials, or workmanship, causing stoppage of normal operation and necessitating immediate repair or replacement before normal operation can be resumed.

Excess

The amount indicated on your certificate which you have to pay in the event of a successful claim.

Family Member

An individual who resides at the same permanent address as you and which has one of the following relationships; your brother or sister, mother or father, grandmother or grandfather, uncle or aunt, niece or nephew, spouse, partner with whom you have resided for at least six months, or a child of which you or your partner are the legal guardian.

IMEI Number

International Mobile Equipment Identity Number
The unique serial or identification number that we will use to identify the phone.

Incident

Any event that may lead to a claim being made for repair or replacement of the phone and/or accessories. Any incident involving a theft, malicious damage or loss must be reported to the Police. You must obtain an incident reference number.

Insurer

London General Insurance Company Limited, whose main business is general insurance. Contact details can be found in section O.

Mobile Phone/Phone

The Orange pay-as-you-go handset and SIM card specifically identified by the IMEI number and mobile phone number as detailed on your certificate. The handset must be your property or responsibility. We do not cover SIM free mobile phones under this policy.

Proof of Purchase

The till receipt provided at the point of sale that details the phone and/or accessories, or similar documentation that provides proof that you own or are responsible for the phone and/or accessories, unless this information was provided directly to us by Orange or Orange are able to provide this information to us on your behalf.

Services

The work we undertake for you in arranging the insurance and acting as an intermediary between you and the insurer.

SIM Card

Subscriber Identity Module Card
The card carrying the Orange subscriber identity, the use of which, in conjunction with the phone, enables services to be charged to your or the phone owners account.

We/Us/Our

The administrator.

You/Your

The customer named on the certificate.

B) Price

The cost of the policy is indicated on your certificate. This includes any taxes or additional charges which may apply.

The policy is valid for a period of 12 months and 21 days from the date of purchase, or one successful claim, whichever occurs first.

You must contact us immediately if you wish to change the mobile phone on cover after the policy has started. Failure to do so may invalidate your insurance. We may charge you an additional premium for a change of handset, we will advise you of the appropriate cost prior to you agreeing you wish to proceed with this. If you opt to change the mobile phone on cover after the policy has started a further period of 21 days shall apply during which incidents shall not be entitled for claims.

C) Cover

At the time of purchase you will have selected either the Basic or Premium policy, this will be detailed on your certificate. These terms cover both policies, however the Basic policy does not cover loss of the phone and/or accessories. If you have purchased the Basic policy, any cover, conditions or exclusions referring to loss do not apply to you.

This policy covers:

1. One pay-as-you-go mobile phone and SIM card, which is owned by you or is your responsibility, up to the lower of the original retail cost or cover limit as indicated on your certificate. The mobile phone is identified by the IMEI number and mobile phone number.
2. The cost of replacing the phone as a direct result of theft.
3. The cost of replacing the phone as a direct result of loss - does not apply to Basic policy.
4. The cost of repairing the phone (or replacing it if the phone cannot be repaired) as a direct result of accidental damage, water or liquid damage, or malicious damage.
5. The cost of repairing the phone (or replacing it if the phone cannot be repaired) where damage is a result of electrical or mechanical breakdown.
6. Accessories. Please see the definition of accessories in section A, this defines the type and circumstances of a claim for accessories.
7. The phone wherever you are in the world, repair or replacement will be arranged upon return to the UK.
8. One successful claim or a period of 12 months and 21 days from the date of purchase, whichever occurs first. The start date of your policy appears on your certificate.

D) How to make a claim

To make a claim, either:

1. Visit our website at www.lifestylegroup.co.uk/orange to register your claim online
2. Contact Customer Services on 0845 070 5556*
   Monday-Friday 8.00am - 8.00pm
   Saturday-Sunday 9.00am - 6.00pm
   Please have the mobile phone number to hand.

If the phone is lost or stolen, please follow these simple steps:

1. Call Orange to bar the SIM card - doing this can prevent any further calls from being made using the SIM card. The Orange Pay-as-you-Go number is 07973 100 450.
2. Inform the Police and ask for an incident reference number within 24 hours of discovering the incident.

E) Conditions on making a claim

1. You must register a claim with us within 48 hours of discovering any incident for which you wish to claim, by visiting our website or by contacting Customer Services.
2. You must inform the Police within 24 hours of discovering any theft, loss or malicious damage for which you wish to make a claim, obtaining an incident reference number.
3. You must complete and return the claim form to us within 14 days of receiving it, ensuring that you have followed the procedure detailed on the claim documentation.
4. We will advise you when and where you should send the mobile phone and/or accessories once we have assessed your claim. You must send the phone by secure means, as described in the claim documentation. The phone and/or accessories remain your responsibility until we have received them.
5. You must ensure that no one but our approved agents carries out repairs to, or maintenance of, the phone and/or accessories.
6. If requested you must provide the proof of purchase for the phone and/or accessories with your claim form.
7. You must pay the excess as indicated on your certificate when you make a successful claim.

F) What will happen when your claim is approved

1. Replacement phones and/or accessories will come from new or refurbished stock. In the event that the same model is not available, the replacement will be of a similar specification and quality, we will contact you to confirm availability.
2. We may settle your claim, at our discretion, by repair or replacement. Any settlement (in whatever form we decide) will be based on the specification of the registered phone and/or accessories up to a maximum of the cover limit as indicated on your certificate.
3. If you need to claim as a result of an incident outside the UK, the phone and/or accessories will be repaired or replaced once you return to the UK.
4. If any stolen or lost equipment is recovered after the claim is approved, it shall become the property of the insurer and must be returned to us immediately.
5. Damaged phones, accessories, parts and materials replaced by us shall become the property of the insurer.
6. The details of phones reported stolen or lost will be submitted to the Central Equipment Identity Register to prevent further use.
7. Once your claim is approved, cover ends under the terms and conditions of this policy. Please remember to purchase a new policy to ensure continuous cover.
8. Phone repairs are warranted for a period of up to 90 days from the date of issue against the reoccurrence of the same fault (except for repairs to items for damage caused). Where you are issued with a replacement phone this will be covered by a standard manufacturer warranty of up to 12 months.

G) Important things that you must do

1. Use the phone and/or accessories in accordance with the manufacturer’s instructions.
2. Take reasonable care to prevent theft, loss, or damage to the phone and/or accessories. If it is considered that you have not done so, your claim may not be accepted.
3. Advise us if any of your personal details change.
4. Inform us of any theft, loss or damage covered by your policy within the given timescales.

H) Loss, theft and damage

Cover will not be provided for:

1. Theft of the phone and/or accessories from an unattended motor vehicle, unless locked in a glovebox or boot. The vehicle must be locked and all security devices activated. Damage must be caused by the thief and evidence provided with your claim. Cover will not be provided if the vehicle could not have been secured against unauthorised entry.
2. Theft of the phone and/or accessories from any unattended building or premises unless evidenced damage was caused in gaining entry to, or exit from, the premises, unless you have left the phone and/or accessories in such a place that we would reasonably assume it to be secure (for example a locked hotel room).
3. Theft or loss of the phone and/or accessories whilst left in a public place or a place to which others have general unsupervised access.
4. Theft, loss or damage to the phone and/or accessories where you are not present and it has been entrusted to someone else other than a family member.
5. The cost of unauthorised use of the phone.

I) Electrical or mechanical breakdown

Cover will not be provided for:

1. Loss or damage caused by, or during, maintenance or modification of the phone and/or accessories.
2. Any breakdown or failure caused by placing or using the phone and/or accessories in a location or environment not in accordance with the manufacturer’s instructions.

J) General exclusions

Cover will not be provided for:

1. Loss of the phone and/or accessories - does not apply to the Premium policy.
2. The policy excess as indicated on your certificate if you make a successful claim.
3. Any loss (business or personal) resulting from loss of use of the phone and/or accessories.
4. Where the IMEI number cannot be determined from the phone or the proof of purchase cannot be provided to prove ownership of the phone and/or accessories.
5. Damage due to wear and tear, depreciation or gradual deterioration.
6. Damage due to any process of cleaning, adjustment, repair, maintenance or dismantling.
7. Installation, removal, or subsequent relocation of the phone and/or accessories in a vehicle, or any electrical or mechanical breakdown as a result of such.
8. The cost of cosmetic repairs.
9. Theft, loss, damage, or breakdown caused by war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, or insurrection by military or usurped power.
10. Theft, loss, damage, or breakdown arising out of any wilful act or negligence of the user of the phone and/or accessories.
11. Any claim arising from, or in connection with, the repossession of the phone and/or accessories by any bank, finance, leasing or similar company, or person acting with such authority, and/or the confiscation or impounding of the phone and/or accessories by any Police, Customs or Government Authority.
12. People who are not permanently resident in the UK.
13. Any consequential loss incurred by you during the administration of the policy or at the time of a claim.
14. Any phone not connected to the Orange network.
15. Loss or corruption of data, images, games, logos, wallpaper, videos, or downloads, due to theft, loss, damage or breakdown of the phone, or damage caused by a virus. It is recommended that a backup copy of all data is kept.

K) Cancelling the policy

1. If the policy does not meet your requirements, please telephone our Customer Services team immediately on 0845 070 5556* or write to:
   Customer Services
   Lifestyle Services Group Limited
   PO Box 395
   CREWE
   CW1 6WT
2. You have the right to cancel this policy within the first 14 days after receipt of these terms, your payment will be refunded. The full payment will be retained if the policy is cancelled after 14 days.
3. We may cancel this policy with immediate effect by registered letter to you at your last known address in the event of you submitting any fraudulent or inaccurate information, or for any other valid reason. Any refund will be made at our discretion.

L) Fraud

Identity fraud is a serious problem in the UK. Your details will be used to help prevent fraud of this nature from happening to you.

If you receive information that your details have been used for fraudulent purposes, please call Customer Services on 0845 070 5556* and ask to be transferred to the Security and Investigations team. Alternatively, you can write to:
Security and Investigations
Lifestyle Services Group Limited
PO Box 395
CREWE
CW1 6WT

The personal details which you supply to us during the application process will be used to combat fraud. These details will be retained for a reasonable period after your policy expires for legal reasons, and for up to one year after your policy expires in relation to fraud specifically.

The contract between you and us is based on mutual trust. If you (or anyone acting for you):

• Make(s) a claim under the policy knowing the claim to be false or fraudulently exaggerated in any respect
• Make(s) a statement in support of a claim knowing the statement to be false in any respect, or submit(s) a document in support of a claim knowing the document to be forged or false in any respect
• Make(s) a claim in respect of any theft, loss or damage caused by your wilful act, or with the intent to defraud us or the insurer then:
  • We shall not honour the claim
  • We shall not honour any other claim which has been or will be made under any policy held by you
  • We shall not make any return of payments made for cover and we may, at our option, cancel the policy
  • We may be entitled to recover from you the cost of any claim already paid under this policy (if necessary the cost may be recovered through the instigation of court proceedings)
  • We may be entitled to recover from you the cost of any investigation into a fraudulent claim under this policy (if necessary the cost may be recovered through the instigation of court proceedings)
  • We may inform the police, government or regulatory bodies of the circumstances
  Details of claims may be put on a Register of Claims through which insurers share information to prevent fraudulent claims. A list of participants and the name and address of the operator are available on request.

M) Enquiries/complaints

We will always be fair and reasonable when handling your policy or claim. Should there ever be an occasion when you feel that we have not provided you with a satisfactory level of service, we would like you to inform us so that we can do our best to solve the problem. We will do everything possible to ensure that your query is dealt with promptly.

We will deal with all queries on behalf of the insurer. The easiest way to contact us is to call our Customer Relations team on 0845 070 5556*.

Alternatively, you can write to us at the following address, quoting the mobile phone number in all correspondence:
Customer Relations Department
Lifestyle Services Group Limited
PO Box 395
CREWE
CW1 6WT

Our staff will attempt to resolve your query immediately. If this is not possible, we promise to acknowledge your query within five working days of receiving it. In the unlikely event that your query has not been resolved within four weeks of our receiving it, we will write and let you know the reasons why, and what further action we will take. Once we have resolved your query, we will confirm our response in writing.

If you are not satisfied with our decision, please contact our Customer Relations team on the number provided above.

If you have a complaint relating to the policy wording or contract, please contact the insurer at their registered address (See section O for details).

If you remain dissatisfied, you can, within six months of our final decision, refer your query for an independent assessment to:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
LONDON
E14 9SR

The parties to this contract are covered by the Financial Ombudsman Service who, once contacted, will liaise with us on your behalf. They will inform you directly of their decision. Referral to the Financial Ombudsman Service will not prejudice your right to take subsequent legal proceedings.

You are entitled to contact the insurer if you wish. Following this procedure will not affect your statutory rights. Further information can be obtained from the website at www.financialombudsman.co.uk

The parties to the contract are covered by the Financial Services Compensation Scheme (FSCS). In the unlikely event that any of the parties to this insurance is unable to meet their liabilities, you may be entitled to compensation. The scheme covers 100% of the first £2,000 of the claim, and 90% above this limit. Further information can be obtained from the website at www.fscs.org.uk

N) Status disclosure

Orange Personal Communications Services Limited (FRN 411676) is an appointed representative of Lifestyle Services Group Limited. The cover has been arranged by Lifestyle Services Group Limited (FRN 315245) with a single provider, London General Insurance Company Limited (FRN 202689).

The companies are authorised and regulated by the Financial Services Authority, which can be checked on the FSA website www.fsa.gov.uk/register or by phoning 0845 606 1234*.

If you need to register a complaint, please contact:
Customer Relations Department
Lifestyle Services Group Limited
PO Box 395
CREWE
CW1 6WT

If Lifestyle Services Group Limited cannot settle your complaint, you may be entitled to refer it to the Financial Ombudsman Service. We are covered by the Financial Services Compensation Scheme.

You may be entitled to compensation from the scheme if we cannot meet our obligations.

O) Other information

Lifestyle Services Group Limited.
Registered office:
Ore Close
Lymedale Business Park
Newcastle under Lyme
STAFFORDSHIRE
ST5 9QD
Registered in England, Registered No. 5114385

London General Insurance Company Limited.
Registered office:
Eaton House
152-158 Northolt Road
Harrow
MIDDLESEX
HA2 0EA
Registered in England, Registered No. 1865673

P) Privacy policy

For the purposes of the Data Protection Act 1998, the Data Controller in relation to the personal data you supply is Lifestyle Services Group Limited. Lifestyle Services Group Limited may share your personal data including policy information with London General Insurance Company Limited and/or Orange Personal Communication Services Limited for the purposes of managing and administering your policy and/or integrating details to your mobile phone account. In the event that the Insurer and/or Administrator change, then Lifestyle Services Group Limited may cease to be the data controller then either the replacement Insurer or Orange shall become the new Data Controller. You will be advised in writing of the new arrangements at the relevant time. You acknowledge that by providing data to us, you consent to the processing of your data in accordance with this Privacy Policy. Calls may be recorded or monitored for training/customer services purposes and/or the prevention or detection of crime. *0845 calls will be charged at a maximum of 4p a minute from a BT line, Calls from a non-BT phone line may vary.
Dated: August 2007

• with an Orange approved phone registered on the Orange network,
• who take care of their phone, and
• who wish to insure themselves against the risk of loss, theft, damage and have a warranty against their phone developing a fault, subject to the Orange Care General Terms and Conditions.

• Take reasonable care of the phone to prevent loss, theft or damage
• Make all reasonable efforts to try and recover the phone if it is lost or stolen
• Keep your Orange account paid up to date (Free or Inclusive Orange Care)
• Pay your premium (Optional Orange Care)

• The crime reference number for claims for theft or malicious damage
• Full details of how the theft or damage occurred
• Any other information and evidence as may reasonably be requested by Orange regarding the cause of the loss or damage.

If you have a complaint regarding your insurance, this should be addressed to Orange using the contact details below. Orange will deal with complaints on behalf of the Insurer. Please have your Orange Account details ready to help deal with your enquiry speedily.

Orange will always acknowledge receipt of your complaint within five working days and do their best to resolve the problem within four weeks. If Orange cannot then Orange will let you know when an answer might be expected. If the matter remains unresolved at the end of eight weeks then Orange will provide you with details of the Financial Ombudsman Service or the appropriate alternative disputes resolution facility.

Using the Insurers' complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.

Pay as you go phone insurance provides cover for your phone against a wide range of possibilities, including theft and accidental damage. Even though we can’t prevent something happening to your phone, we can help make sure you’re not without it for longer than necessary if something does.

Policy Summary

This section gives a summary of the insurance cover and services provided. Full terms, conditions and exceptions are detailed within the Policy Document. The cover has been arranged by Lifestyle Services Group Limited with a single provider, London General Insurance Company Limited. Orange acts as our agent for the sale of this product.

At the time of purchase you will have selected either the Basic or Premium policy; this will be detailed on your certificate. These terms cover both policies, however the Basic policy does not cover loss of the phone and/or accessories. If you have purchased the Basic policy, any cover, conditions or exclusions referring to loss do not apply to you.
An initial period of 21 days post purchase shall apply during which incidents shall not be entitled for claims. The 21 days shall be added to the end of your policy to ensure you enjoy a full year of benefit from this policy.

This policy covers:

• One pay-as-you-go mobile phone and SIM card, which is owned by you or is your responsibility, up to the lower of the original retail cost or the cover limit as indicated on your certificate. The mobile phone is identified by the IMEI number and mobile phone number
• The cost of replacing the phone as a direct result of theft
• The cost of replacing the phone as a direct result of loss – does not apply to the Basic policy
• The cost of repairing the phone (or replacing it if the phone cannot be repaired) where damage is a direct result of accidental damage, water or liquid damage, or malicious damage
• The cost of repairing the phone (or replacing it if the phone cannot be repaired) where damage is a result of electrical or mechanical breakdown
• Accessories. Please see the definition of accessories in section A of the Policy Document, this defines the type and circumstances of a claim for accessories
• The phone wherever you are in the world, repair or replacement will be arranged upon return to the UK
• One successful claim or a period of twelve months and 21 days from the date of purchase, whichever occurs first

Full details can be found in section C of the Policy document.

This policy does not cover:

• Loss of the phone and/or accessories – this exclusion does not apply to the Premium policy
• The policy excess as indicated on your certificate if you make a successful claim
• Theft of the phone and/or accessories whilst in an unattended motor vehicle, unless locked in a glovebox or boot
• Theft of the phone and/or accessories whilst left in an unattended building or premises, unless evidenced damage was caused in gaining entry to, or exit from, the premises, or unless you have left the phone and/or accessories in such a place that we would reasonably assume it to be secure (for example a locked hotel room)
• Theft or loss of the phone and/or accessories whilst left in a public place or a place to which others have general unsupervised access
• Theft, loss or damage to the phone and/or accessories where you are not present and it has been entrusted to someone else other than a family member
• Any phone not connected to the Orange network - full details can be found in sections H, I and J of the Policy Document.

Price

The cost of the policy is indicated on your certificate.

This includes any taxes or additional charges which may apply.

The policy is valid for 12 months and 21 days from the date of purchase, or until you have made a successful claim, whichever occurs first.

Information required when you purchase

When you purchase this policy we will require the following information which will be provided to us by
Orange:

• Your name and address
• The make, model and IMEI number of the mobile

Phone

• The mobile phone number
• Date of purchase

You must contact us immediately if you wish to change the mobile phone covered after the policy has started. Failure to do so may invalidate your insurance. We may charge you an additional premium for a change of handset, we will advise you of the appropriate cost prior to you agreeing you wish to proceed with this.

If you opt to change the mobile phone on cover after the policy has started a further period of 21 days shall apply during which incidents shall not be entitled for claims.

If you change address please inform us immediately to ensure your cover remains valid.

Cancellation

You have the right to cancel this policy within the first 14 days after receiving these terms by contacting Customer Services on 0845 070 5556*, your payment will be refunded. After 14 days, no refund of payment will be provided. Please refer to section K of the Policy Document.

Claims

Should you need to register a claim, you can do this online at www.lifestylegroup.co.uk/orange or by telephoning 0845 070 5556*.

You must register a claim with us within 48 hours of you discovering any incident for which you wish to claim.

You must inform the Police within 24 hours of you discovering any theft, loss or malicious damage for which you wish to make a claim, obtaining an incident reference number.

You must complete and return the claim form to us within 14 days of receiving it, ensuring that you have followed the procedure detailed on the claim documentation.

Please refer to sections D and E of the Policy Document.

Enquiries

Should you have an enquiry or complaint, you can contact us on 0845 070 5556*. Any complaints may be raised without prejudice to your right to take legal proceedings. If after making a complaint you are still unhappy and you feel the matter has not been resolved to your satisfaction, you may contact the Financial Ombudsman Service.

Please refer to section M of the Policy Document. Under European law, both parties to the contract may choose which law will apply to this contract. English law will apply unless both parties agree otherwise, in writing, prior to the start of the policy. The contract is written in English and all communication by us with you will be in English.

Compensation scheme

The parties to this contract are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if they cannot meet their obligations. Most insurance contracts are covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. You can get more information about the compensation scheme arrangements by contacting the FSCS on 0207 892 7300 or by visiting their website at www.fscs.org.uk hide

INTRODUCTION TO ORANGE CARE

"Orange Care" is a package of benefits available to owners of Orange approved and Orange branded phones. There are two parts to the package:

1. The Insurance – the first part is insurance cover provided by Allianz Insurance plc (the "Insurer") which, in summary, covers against theft of, loss of or damage to a phone, subject to the detailed terms and conditions set out below.
   Orange arranges this insurance on behalf of the Insurer. Orange also collects the insurance premiums and handles claims on behalf of the Insurer. Where You have Orange Care for more than one phone, each phone is the subject of a separate contract of insurance with the Insurer.
2. The Warranty – the second part is a warranty product provided by Orange itself which, in summary, provides cover against defects in a phone caused by faulty materials or workmanship, subject to the detailed terms and conditions set out below. This warranty is additional to, and does not affect, the legal rights that an Orange customer may have under the general law against the retailer of the phone or under any separate warranty offered by the manufacturer of the phone.

An administration fee may be payable in respect of successful claims under Orange Care - see numbered paragraphs 5.11 and 9.6 and 9.7. Details will be set out in Your "Confirmation of Insurance Cover" document.

CUSTOMER SERVICE NUMBERS

GENERAL

Orange Care only applies to approved and Orange branded phones. If You change Your phone it is Your responsibility to check that it can still be covered by Orange Care. Orange Care is not available on SIM only connections.

To check whether Your Service Plan includes Orange Care or to purchase Orange Care as an optional extra, please call Your Customer Service Number.

Competitors’ insurance products are not offered under the Orange Value Promise ("OVP"). Orange Care is not included in any OVP Plan, but OVP customers can purchase Orange Care as an optional extra by calling 150 from Your Orange phone or 07973 100 150 from any other phone. Orange reserves the right to move each phone on an OVP Plan to a separate account and to bill You separately for each phone.

Orange Care is not available in relation to any second line activated on Your Orange phone. Orange Care is subject to these terms and conditions. These terms and conditions shall supersede and take precedence over any previous terms and conditions with respect to Orange Care. These terms and conditions do not cover network services. Orange Network service is subject to Your Orange Network Terms.

DURATION OF COVER & PAYMENT TERMS

Numbered paragraphs 1 to 7, 10, 11 and 12 below will apply to the provision of the Insurance element of Orange Care.
Numbered paragraphs 1, 8, 9, 10, 11 and 12 will apply to the provision of the Warranty element of Orange Care.

Where Your Service Plan provides free or inclusive Orange Care the Insurance and Warranty will come into force when You register the phone on the Orange network.

Unless terminated or cancelled under numbered paragraphs 2.5, 6.2, 6.3 or 6.5 below and as long as You remain connected to the relevant Service Plan, the Insurance and Warranty cover will continue to be provided for each month of the inclusive cover period. At the end of any free or inclusive cover period, if You remain connected to the Orange Network, whether under an existing Service Plan or after a Service Plan expires, then, unless You instruct us to cancel Your Orange Care it will continue as Optional Orange Care at the applicable monthly premiums. Orange will notify You of this prior to charging and give You the opportunity to cancel Your Orange Care at the time.

Where Your Service Plan does not include Orange Care and You purchase, or receive Orange Care as an optional extra, the Insurance and Warranty cover will come into force on the day that You call to request cover or 24 hours after Orange receives Your written request for Orange Care. Optional Orange Care will have a minimum duration of four months unless terminated under paragraph 6.4 below, subject to the terms and conditions below. This does not affect the Insurers' or Orange's rights to cancel under the terms of this policy. After the minimum period, Orange Care will continue unless terminated or cancelled under paragraphs 2.5, 6.2, 6.3 or 6.5.

Your Confirmation of Insurance Cover will be sent to You within seven working days of the day on which cover becomes effective. Where applicable, premiums will be invoiced monthly by Orange on behalf of the Insurer on Your Orange account and must be paid along with Your Orange charges.

Orange Care is no longer available on pay as you go. If You are a pay as you go customer whose cover is coming to an end, or if You want to discuss insuring Your pay as you go phone please call 450 to discuss Your insurance needs. If You currently have Orange Care You don't need to worry - Your Orange Care will remain valid for the period agreed under the Orange Care General Terms and Conditions previously supplied.

1. INTERPRETATION AND DEFINITIONS

Authorised User means

(i) Employees of Your business notified to Orange by You and authorised by Orange.
(ii) Employees of Your business who use the Phone with the permission of an Employee who has been notified by You and authorised by Orange.
(iii) Third parties and their Employees contracted to carry out work for You and to whom You would normally expect to provide a Phone for that work.

Employee(s) means any person who is
a) under a contract of service or apprenticeship with You;
b) borrowed by or hired to You;
c) a labour master or supplied by a labour master;
d) employed by labour only sub-contractors;
e) self-employed;
f) under a work experience or training scheme;
g) regarded as being in Your employment under the terms of any contract or agreement;
h) a voluntary helper while working under Your control in connection with the business;
i) an outworker or homeworker when engaged in work on Your behalf.

HSBC means HSBC Insurance Brokers Limited of Bishops Court, 27 - 33 Artillery Lane, London, E1 7LP registered no. 149013. HSBC is authorised and regulated by the Financial Services Authority.

Minimum Connection Period means the minimum period for which each Phone must remain connected to the Network as described in Your Orange Business Contract, or as determined by Your Service Plan or as otherwise agreed with Orange.

Orange means Orange Personal Communications Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ, registered no. 2178917.

Orange Business Contract means an Orange contract or Service Plan for the supply of one or more Phones designed for business customers.

Orange Business Customer means a business customer who is party to an Orange Business Contract, or a business Service Plan, or a consumer Service Plan but who is accepted by Orange as a business customer.

Orange Network Terms means Orange's standard network terms for the supply of Orange network services which are stated (as appropriate) at the back of Your Orange Phone user guide; or in Your Customer Information Form ("CIF") - Business/Small Business CIF, Orange Business Services Customer Agreement or Orange Business Services Master Agreement.

Phone means a mobile telephone or device approved by Orange for connection to its network consisting of a handset standard battery travel charger SIM card and where part of a standard package the memory card subject to clause 3.12 and other equipment as part of a standard package and agreed by the Insurer
a) originally sold or supplied or provided by way of upgrade by Orange and/or their agents or
b) originally sold or provided by way of upgrade by others provided that the Phone is connected to the Orange Network in Your name.

A Phone does not include accessories such as wrist straps carry cases or styluses which are not integral to or connected to the device and the like and shall not be defined so as to include a SIM Only connection. For the avoidance of any doubt, Orange Care is not available on SIM Only connections. For the avoidance of doubt, Orange Care shall only apply to Your most recently upgraded Phone.

Service Plan means a bundle of airtime and supplementary services offered by Orange to customers at agreed charges.

The Insurer means Allianz Insurance plc trading as Allianz Engineering, at Haslemere Road, Liphook, Hampshire, GU30 7UN, United Kingdom. Allianz Insurance plc, registered office number 84638: 57 Ladymead, Guildford, Surrey GU1 1DB, United Kingdom. Allianz Insurance plc is authorised and regulated by the Financial Services Authority.

Upgrade means replacing a Phone in use with another Phone (as defined).

You, Your means the person in whose name a Phone is registered and connected to the Orange network, or Orange Business Customer who has entered into an Orange Business Contract.

2. PAY MONTHLY INSURANCE TERMS

3. EXCLUSIONS

Your Phone will not be repaired or replaced where loss, damage or theft is caused by or consists of:

normal wear and tear rusting or oxidisation atmospheric or climatic conditions or other deterioration due to normal use or exposure;

damage which is covered under a manufacturer's guarantee or warranty or is the subject of a manufacturer's recall of faulty products;

any wilful act neglect or failure to take reasonable care either by an Authorised User or carried out at the direction or instigation of an Authorised User;

any loss suffered as a result of not being able to use the Phone or any loss other than the Insured repair or replacement cost of the Phone;

breakdown or interruption of the network service;

damage during any testing repairing adjusting servicing or maintenance operation or caused by improper or unauthorised repair maintenance or modification;

damage which does not impair the normal functions of Your Phone;

theft of Your Phone from an unattended motor vehicle unless the vehicle is securely locked and the Phone is contained in a glove compartment, boot or similar and is out of sight or the securely locked vehicle is stolen;

loss or theft of Your Phone when it has been left unattended in a public place;

loss or theft of Your Phone from temporary premises is covered only where there is evidence of forcible and violent entry or exit;

disregard of the manufacturer's instructions for operation and care of Your Phone;

memory cards will not be replaced unless sold as part of a standard package and lost or stolen at the same time as the Phone;

confiscation or detention of Your Phone by any government body or recognised authority, for example, the Police or HM Revenue & Customs;

loss of or damage to any mobile telephone or device caused by its own breakdown or derangement.

4. GENERAL EXCLUSIONS

The Insurance does not cover:

damage resulting from pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds;

loss or damage directly or indirectly caused by war invasion act of foreign enemy hostilities (whether war be declared or not) civil war rebellion revolution insurrection or military or usurped power confiscation nationalisation requisition or destruction of or damage to property by order of the Government or any Public Municipal or Local Authority;

loss or damage directly or indirectly caused by or contributed to by or arising from:
a) ionising radiations or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel;
b) the radioactive toxic explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof;

Additional expenditure arising directly or indirectly from the failure of any computer or other equipment or system for processing storing or retrieving data whether the property of You or Orange and whether occurring before during or after the year 2000

a) to correctly recognise any date as its true calendar date;
b) to capture save or retain and/or correctly to manipulate interpret or process any data or information or command or instruction as a result of treating any date otherwise than as its true calendar date;
c) to capture save retain or correctly to process any data as a result of the operation of any command which has been programmed into any computer software being a command which causes the loss of data or the inability to capture save retain or correctly to process such data on or after any date.

5. CLAIMS CONDITIONS

On the discovery of any occurrence which may give rise to a claim under the Insurance the Authorised User must
a) For loss or accidental damage

i) notify Orange as soon as practicable but in any event within 48 hours of discovery of the occurrence by calling Your Customer Service Number.
ii) if the loss or accidental damage occurs outside the UK it must be reported as soon as reasonably practicable.

i) notify the Police and Orange within 48 hours of discovery of the occurrence.
ii) if the loss occurred outside the UK notify the local police authority and Orange as soon as practicable.

You must provide the following information to Orange

i) The crime reference number for claims involving theft malicious damage or vandalism.
ii) Full details of how the loss or damage occurred.
iii) Any other information or evidence reasonably requested by Orange regarding the loss or damage.

You must at Orange's request and expense take or permit to be taken all necessary steps for enforcing rights against any other party in Your name before or after any repair or replacement is made under this Policy.

i) a lost or stolen Phone which is recovered after a replacement has been supplied;
ii) a Phone subject to accidental damage malicious damage or vandalism.

i) You are not available to accept a replacement Phone at a pre agreed time and place or
ii) You fail to notify Orange that a Phone reported lost or Stolen has been recovered.

If the Insurer has reason to believe that You have made a fraudulent claim a replacement Phone or repair of Your original Phone will not be provided and this Insurance will be cancelled.

If the Insurer believes that You have not taken reasonable care of Your Phone Your claim may be referred to a Chartered Loss Adjuster in order for them to carry out an investigation into the circumstances of the claim. No replacement or repair will be provided under the terms of this Insurance unless and until the loss adjusters confirm that Your claim is acceptable.

A replacement Phone or repair of Your original Phone will not be provided if You have failed to comply with the terms of the Insurance.

Any claim accepted under the Insurance may be subject to an administration fee charged to Your account in advance of provision of the repair or replacement. Details of the applicable administration fee are set out on Your Confirmation of Insurance Cover.

You may be entitled to compensation from the Financial Services Compensation Scheme (FSCS) if the Insurer cannot meet its liabilities. For further information see www.fscs.org.uk or telephone 0207 892 7300.

6. CONDITIONS

You cannot assign or transfer the benefits under the Insurance to anyone else.

6.5.1 Premium payment

i) Premium for Optional Orange Care is charged one month in advance and included on Your usual monthly bill from Orange.
ii) Your first premium payment will also cover the period from the start date of Your Orange Care (detailed on Your Confirmation of Insurance Cover) to Your first bill date in respect of Orange Care.
iii) Your bill date is determined by Orange, and falls on the same date each month.

i) Unless cancelled under paragraph 6.4, Orange Care is subject to a minimum duration of four months.
ii) If You want to cancel Orange Care at the end of the minimum period, You should give notice to Orange before the end of the fourth month of cover.
iii) Provided Orange receives Your notice of cancellation before the end of the fourth month of cover, Orange Care will be terminated at the end of the four month minimum term for Orange Care.
iv) Where the four month minimum term expires after You have paid the premium for the fifth month, the premium for the fifth month will be rebated on a pro rata basis on Your fifth bill. (Premium rebate may not occur until Your sixth bill if notice is not received in time for processing on Your fifth bill).

i) After expiry of the initial four month period, You may cancel Orange Care at any time by giving notice to Orange 10 days or more before Your next bill date under the applicable Service Plan or Orange Business Contract.
ii) If Your notice of cancellation is received by Orange less than 10 days prior to the applicable bill date, Orange Care will continue until the next following bill date and You will still have to make one further monthly premium payment.

English Law will apply to the Insurance and English Courts shall have exclusive jurisdiction in any dispute under the Insurance unless You and the Insurer agree otherwise.

The terms of the Insurance and/or the premium may be varied after the Insurer has given You 30 days notice in writing or in another durable form.

Your cancellation rights are unaffected.

7. COMPLAINTS PROCEDURE

8. WARRANTY TERMS AND CONDITIONS - DEFECTIVE MATERIALS OR WORKMANSHIP

9. GENERAL

10. SWITCHING BETWEEN SERVICE PLANS

11. UPGRADING

12. DATA PROTECTION

1. In these Terms and Conditions, “Orange“ means Orange Personal Communication Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.
2. The Friends and Family discount only applies to Orange Employees and their friends and family members. “Orange Employees“ is defined as any Orange employee who has an Orange employee number and is paid through the Orange payroll; contractors are excluded. You may only take advantage of the discount if an Orange Employee has given you a promotional code unique to that Orange Employee.
3. The promotional code may be used by the same person on more than one occasion, but equally may be used by a different person on each occasion. In any event, it may only be used a maximum of five times in one calendar year. If the promotional code has already been used five times in the relevant calendar year, your application will be refused.
4. If you are an Orange Employee, you cannot attach the Friends and Family discount to an Owl, Fox or Squirrel plan.
5. Existing Friends and Family who began their tariff (discounted by 33%) prior to November 2006 and who wish to upgrade should order a new tariff via orange.co.uk/employee. They also need to cancel their existing Friends and Family tariff (unless they wish to keep it as an additional account).
6. The discount only applies to pay monthly Animal contracts (including SIM only) registered via www.orange.co.uk/employee. All other contracts are excluded, including broadband, dongles and converged mobile and broadband.
7. The discount applies to line rental only - any usage outside of the inclusive allowance or additional products e.g. Care are charged at full price.
8. the discount can only apply to new accounts or at point of upgrade. If you are on an existing domestic Orange account you cannot move to the Friends and Family discount until your existing contract has come to an end.
9. With the exception of the web discount for ordering online (“the Online Discount“), the Friends and Family discount cannot be applied in conjunction with any other discounts, offers or promotions unless otherwise specified. If the Online Discount is removed at any time in the future, then subscribers to the Friends and Family offer will no longer be able to take advantage of the Online Discount; if it is reduced, then they will only be able to take advantage of the reduced Online Discount.
10. Phones are subject to availability.
11. All applications are subject to status. Orange retains the right to decline an application after making credit assessments.
12. Orange reserves the right to amend or withdraw the invitation to participate in the Friends and Family Discount at any time without notice. Orange reserves the right to amend, vary or cancel these Terms and Conditions or to withdraw the Friends and Family discount in whole or in part at any time on reasonable notice.
13. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services which can be found at www.orange.co.uk/mobileterms. Where there is any inconsistency between these Terms and Conditions and the Standard Terms and Conditions, the latter will prevail.

1. Orange is making its airtime offers available to both new and existing customers subject to these terms and conditions (the "Promotions").
2. Any Promotion you choose will be subject to separate additional terms and conditions applicable to that particular promotion.
3. Promotions are not available in conjunction with other Orange promotions. These will be removed upon the application of the Promotion to your account. This includes without limitation Free Evening Minutes, Student, Orange Extras and Try.
4. Orange reserves the right to amend these terms and conditions and top amend replace or withdraw the Promotions on providing reasonable notice to you.
5. PAYM Promotions
   5.1. Promotions are available to existing Orange pay monthly customers who have 3 months of their minimum term to complete e.g you are in :
   - month 10 of a 12 month contract.
   - month 16 of an 18 month contract
   - month 22 of a 24 month contract
   ("Eligible Customers")
   5.2. Eligible Customers must be on an eligible tariff which will be set out in each promotion.
   5.3. You may participate in only one Promotion in any 12 month period.
   5.4. By taking a Promotion, Eligible Customers agree to be subject to the following new minimum term contract:
   - 12 months without a handset upgrade
   - 18 months with a handset upgrade.
   
6. PAYG Promotions
   6.1. The Promotions are available to existing Orange pay as you go customers. 6.2 You may participate in only one Promotion at a time.

1. The promotion applies to all public paid advertised screenings, excluding premieres and other private screenings, on Wednesdays.
2. Text tickets are redeemable only on Wednesdays during the offer period during advertised opening hours of the participating cinemas.
3. The offer is not available when booking in advance by whatever means.
4. Text tickets must be presented at the cinema box office when buying the cinema ticket. The lowest price cinema ticket will be issued free.
5. The text ticket will be validated by the box office staff.
6. Once validated, the text ticket can't be used again.
7. There is a maximum of one text ticket per Orange customer per transaction per week. You can only use a text ticket once.
8. You can't use this promotion in conjunction with any other offer.
9. We cannot offer a cash alternative.
10. We will only accept original text tickets, and not copies.
11. The cinemas' standard terms and conditions of purchase, sale and entry apply.
12. The free cinema ticket issued is complimentary, with zero cash value.
13. The offer is valid until the expiry date stated on the text ticket.
14. There is only one free admission per customer per paid cinema ticket.
15. Seat availability is on a first come, first served basis. Admission is not guaranteed.
16. Text ticket holders and their guests have no priority over other customers.
17. Admissions are subject to film classifications.
18. Text tickets are non-transferable.
19. The offer applies to standard seats only.
20. The free cinema ticket will be issued to the same film and session as the paid cinema ticket.
21. Honouring of text tickets is subject to film and seat availability.
22. Text tickets are subject to availability. Text tickets are issued on a priority basis to either active Orange mobile customers who spend over £5 per month with Orange or Orange broadband and dial up customers who have an average spend of over £5 per month with Orange and have their own mobile phone account which is able to send and receive texts. Orange may revise the terms of this promotion from time to time.
23. To call or text 241 or 80241 is free. To receive a text ticket you'll be charged a rate of 35p per text.

This document describes the terms and conditions applicable to the "BlackBerry Internet Service".

BlackBerry Internet Service

The BlackBerry Internet Service (BIS) gives Users a push email service from their device.

COMMERCIAL OFFERING

Tariffs & Rules

BIS charges are (in addition to other charges):

* Internet for BlackBerry is a data only plan
** Internet talk for BlackBerry applies to all customers on consumer , Business Plus, Orange Momentum, Orange Venture, Orange Solo tariffs. It can not be added to Orange Value Promise (OVP) tariffs.
*** 36 month BIS Service Plans only available to business (not consumer) customers

• Existing small business and pay monthly consumer customers (the "Existing Customers") will benefit from BIS where they satisfy these terms together with the Business Plus, Orange Momentum, Orange Venture, Orange Solo or the Our Customers First terms and conditions (as appropriate).
• If you are a new or Existing Customer you must be on Internet for BlackBerry or Internet talk for BlackBerry (each an "Eligible Tariff") to qualify for BIS. If you are an Existin g Customer who migrates to an Eligible Tariff and is entitled to BIS it will be applied to your account from your next bill date.
• Existing customers may migrate to an Eligible Tariff if it is permitted under Orange's Standard Network Terms.
• Customers who migrate to an Eligible Tariff but do not satisfy these terms and conditions and the Business Plus, Orange Momentum, Orange Venture, Orange Solo or the Our Customers First terms and conditions (as appropriate) cannot receive BIS.

OTHER TERMS

1. BIS is available to pay monthly small business and consumer customers on Line One only.
2. BIS is available on a "Selected Range" of BlackBerry devices only. For a current list of the Selected Range of BlackBerry devices which are supported by this offer visit www.orange.co.uk/business/blackberry.
3. BIS is subject to your normal Terms and Conditions for the Supply of Orange Network Services which are to be found at the back of your Orange phone user guide and at www.orange.co.uk; or, if you are a business customer, your terms and conditions will be those stated (as appropriate) in (a) the business customer information form terms and conditions for the supply of Orange Network Services; or (b)the Orange Business Services Customer Agreement (OBSCA). These various terms and conditions are referred to here as 'Orange's Standard Network Terms'
4. Business is classified as a customer who can provide the following: (a) for limited companies we require the company registration number and the VAT number; (b) for charities we require the charity number; and (c) for all other businesses we require a copy of a business chequebook, plus invoice on company headed paper or business utility bill.
5. Connection is subject to status and a 12 month minimum contract (or such longer minimum connection period as stated in your agreement with Orange).
6. BIS must be activated by the Customer from the device or by going to www.blackberry.orange.co.uk (or such other webs ite as Orange may notify from time to time).
7. Access to BIS does not permit use of any other BlackBerry from Orange service. If the Customer requires any other BlackBerry service (including use of a BES) then the Customer should contact their account ma nager or Retail Store for terms, conditions and pricing.
8. BIS may be available whilst roaming abroad. The device may synchronise with your email accounts automatically resulting in GPRS charges. Customers who do not wish to receive email whilst abroad can turn off the Blackberry internet service (see y our user manual for details).
9. Your use of BIS is subject to your acceptance of the terms and conditions of Research in Motion Limited (RIM), as may be amended from time to time. These terms are made a vailable to you at the time of activation of your BIS. These terms include the right to use RIM's software to access the service. A copy of these terms and conditions are available upon request from Orange or at www.blackberry.orange.co.uk. By activating BIS you agree to comply with RIM's terms.
10. Where there is any inconsistency between these Terms and Conditions and Orange's Standard Network Terms, Orange's Standard Network Terms will prevail.
11. Orange reserves the right to replace or amend BIS or t hese terms and conditions or to withdraw BIS at any time on reasonable notice. Orange reserves the right to withdraw the whole or a part of the BIS upon providing not less than 30 days' notice.
12. References to Orange in these terms and conditions are to Orange Personal Communisations Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

1. These terms and conditions apply to new and existing customers connecting to a SIM Only Dolphin, Canary, Racoon or Panther "Animal Package" from 1st March. No handset is included.
2. Connection is subject to status.
3. Before you can use your SIM card in your existing phone you may need to get your previous network or service provider to unlock the handset. A charge may be payable.
4. Customers on Business Plans or Line 2 accounts are not eligible for the Orange PAYM SIM Only Plans.
5. The Orange SIM Only Plans are not available in conjunction with other Orange promotions unless stated otherwise. Customer Service Plan discounts or bundles are not applicable and will be removed from your account when you opt for SIM Only plans.
6. To be eligible for these PAYM SIM Only Plans, you must pay by Direct Debit.
7. You may switch to a higher or lower SIM Only Service Plan after your first Billing Date. Only one Service Plan change per month is permitted. In the event you do switch Service Plan you must give us not less than 10 days notice before your billing Date. Service Plan changes will take effect after your next bill.
8. You must complete 3 months on your SIM Only Service Plan before you are eligible to migrate to a PAYM Service Plan.
9. If you wish to migrate from a PAYM Service Plan to a SIM Only Service Plan you may do this at any time, but if you are still in contract you will need to pay any outstanding line rental in relation to your PAYM Service Plan.
10. Your Anytime Any Network Minutes include UK calls to Orange phones, standard UK landlines (those beginning with 01/02/03), other UK mobile networks and Orange answerphone. Calls to freephone numbers (0800, 0808 and 0500) and non geographic numbers (0845 and 0870) are not included in bundle and will be charged at 15p and 20p respectively. Calls to 07 call forwarding services, 070 and 08 and 09 numbers are not included in bundle and will be charged up to a maximum of 20p/min, 55p/min, 55p/min and £1.70/min or per call for 09 numbers. See the price guide for details. If you do not use your inclusive minute allocation for the month it will not rollover to the next month.
11. Out of bundle calls will be subject to a minimum call charge of 5p and will be charged at 12p per minute for calls to standard UK landlines (those beginning with 01/02/03), Orange mobiles and answerphone. Out of bundle calls to other UK mobile networks will be charged at 35p per minute.
12. Any “unlimited” offers are subject to the Orange Unlimited Bundles terms. See http://shop.orange.co.uk/shop/terms.
13. Charges will apply for itemised billing as set out in the price guide. Itemised bills can be viewed at no charge online via My Account.
14. Your text allowance is for standard person to person text messages sent to any UK mobile phone network, whilst in the UK. If you do not use your messaging allocation for the month it will not rollover to the next month.
15. Out of bundle texts will be charged at your Service Plan rate. SMS delivery receipts are charged at 1p (inc VAT) per message.
16. If you wish to terminate your PAYM SIM Only account, you must give Orange 30 days’ notice. The contract will be terminated on the next billing date after this notice period has elapsed.
17. PAYM SIM Only customers are not eligible for Orange Care.
18. Orange reserves the right to replace or amend the Service Plans or these terms and conditions or to withdraw the Service Plans at any time without notice.
19. Where there is any inconsistency between these Terms and Conditions and the Terms and Conditions for the supply of Orange Network Services the latter will prevail.
20. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.



Mobile Internet Bundles



21. Mobile internet browsing is subject to the monthly limit set out in your service plan terms and conditions. Mobile internet browsing is not to be used for other activities, such as using your handset as a modem, non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing, non-Orange internet based video. Should you exceed your monthly limit or if such use is detected, notice may be given and Network protection controls may be applied to all services which Orange does not believe constitutes mobile browsing. This may result in, at Orange’s discretion, your inability to purchase the Offer, a reduced speed of transmission, suspension of data browsing services and/or suspension of your account.
22. Any unused part of the bundle will not rollover to next month.
23. Mobile internet browsing is for use within the UK only. Any use outside the UK will be charged at the relevant international rates.
24. Mobile Internet browsing does not include event chares such as for ringtones or games (transport costs for these events are included).
25. Usage within the Offer will not contribute to any rewards or other promotions offered by Orange from time to time.
26. Downloading or applying for the Offer may result in the suspension or deletion of any previous data bundle (or data tariff) on your Device.



Dolphin Service Plan Terms and Conditions



27. Where included in the Plan, your text messages are for standard person to person text messages sent within the UK. They can be used at any time of the day.



Dolphin Multimedia Service Plan Terms and Conditions



28. These terms are subject to the Mobile Internet Bundles terms set out above.
29. Access to Bebo is subject to a fair usage policy and to the Bebo PAYM terms and conditions at orange.co.uk/terms.
30. Evening and weekend mobile internet browsing is subject to a fair usage policy of 1000 MB per month. Usage above this amount will constitute abuse and Orange may monitor usage and withdraw the Offer from your account if the fair usage policy is abused. Evenings are between 7pm and 7am Monday to Friday and weekends are from 7pm Friday to 7am Monday.



Racoon Service Plan Terms and Conditions



31. Where included in the plan, your Fixed Line minutes are for calls to standard UK landlines only (those beginning with 01/02/03). They can be used at any time of the day.



Canary Service Plan Terms and Conditions



32. Where included in the plan, your Orange to Orange minutes are for calls to other Orange phones and Orange answerphone. They can be used at any time of the day.



Panther Service Plan Terms and Conditions



33. For all Panther Service Plans customers will receive free calls to answerphone. The free calls to answerphone will not decrement the inclusive minutes bundle. Free retrieval of Orange answerphone voice messages - applies to calls made from your Orange mobile phone to your Orange answerphone whilst in the UK only. Please note that use of the additional features such as answerphone call return will be charged at your standard Service Plan rates.
34. For all Panther Service Plans, customers will receive free itemised billing for the duration of time that you remain on a Panther Service Plan.
35. All Panther Service Plans are eligible to receive an “unlimited” benefit. Alternatively, customers can substitute one of the “unlimited” benefits for the Anytime mobile internet browsing bundle. The Anytime mobile internet browsing bundle is subject to a limit of 250MB per month. Any usage beyond this limit during the month will be charged at your standard service plan rates. Mobile internet browsing is subject to the Mobile Internet Bundles terms and conditions set out above at clauses 21 to 26.

1. The “Best Plan Service” (“the Promotion” ) is available to the following Orange personal pay monthly customers: customers who connected to Orange before the 15th October 2007 with the exception of Talkshare and Family customers; customers who connected to Orange after the 15th October 2007 via Direct channels only (Orange Retail Shops, Orange.co.uk and Orange Telesales). Customers on business tariffs are excluded from the Promotion.
2. Customers are eligible for the Promotion after 6 months of being with Orange and will receive a free usage review every 6 months.
3. Full details of the Promotion will be sent to customers when they become eligible for the service.
4. Customers in respect of whom Orange do not currently hold marketing permissions will be required to opt-in to the requisite marketing permissions before they become eligible for the Promotion .
5. The Promotion will look at a customer’s usage over at least the previous 3 months, up to 6 months usage, and will cover mobile UK voice and text usage. A Best Plan recommendation will be based on the customer’s average voice and text usage over this period and because of this Orange cannot guarantee that a Best Plan recommendation will always be the most appropriate talk plan for a customer at any given time.
6. A Best Plan recommendation to change talk plan will not be made where a cost saving of £0.50p or less is identified.
7. A customer will have a period of 60 days from their bill date in which to accept a Best Plan recommendation. The new talk plan will become active on the customer’s next bill date providing the customer has responded at least 10 days before their next bill date otherwise the change will take effect from the following bill date.
8. The Best Plan recommendation will be based on the current range of Orange talk plans; however there can be a delay of up to 60 days between a talk plan being released into the marketplace and it being offered as a Best Plan recommendation.
9. If a customer does not accept a Best Plan recommendation within the stipulated 60 day period referred to in clause 7 above, the Best Plan recommendation will expire and our standard migration rules relating to talk plan changes will apply – see www.orange.co.uk/bestplan for terms.
10. If a customer chooses to accept a downward migration move as part of a Best Plan recommendation the customer will not be permitted to move down any further under standard migration policy rules until they reach the end of their current contract or receive another Best Plan recommendation.
11. If a customer chooses to accept a downward migration move as part of a Best Plan recommendation this could affect the range of handsets that are available to them when they come to upgrade their handset at the end of their contract period.
12. When a customer migrates talk plan to their Best Plan recommendation they will lose any promotional offers or bundles associated with their old talk plan including text bundles. The customer will retain any loyalty line rental discounts associated with their old talk plan.
13. When a customer migrates talk plan they may lose inclusive benefits associated with that talk plan, including inclusive Orange Care, free Answerphone calls and free itemised billing. The new charges for these services will be included in the Best Plan calculation.
14. Customers will be eligible to move to a different talk plan between reviews but will be subject to our standard migration rules – see www.orange.co.uk/bestplan for terms.
15. Customers who are part of the Free Broadband promotion will not be given a Best Plan recommendation that causes them to become ineligible for free broadband.
16. Customers who are still within their contract term will only be reviewed against talk plans of the same contract length and which originate from the same point of sale.
17. Customers on a Unique phone plan will only be reviewed against other Unique phone plans.
18. Customers on SIM only plans will only be reviewed against other SIM only plans.
19. Where a customer is out of contract or eligible to resign a contract we may extend the range of talk plans we review them against but customers should be aware that they may be required to resign a contract if they wish to take up a particular Best Plan recommendation.
20. Customers who are out of contract and were previously on an 18 month contract and accepted a Magic Number as part of this contract will only be given a Best Plan recommendation for an 18 month contract option to enable them to keep the Magic Number.
21. Orange reserves the right to amend or vary these terms and conditions or to withdraw the Best Plan service at any time on reasonable notice.
22. The Promotion is subject to the Terms and Conditions for the Supply of Orange Services a copy of which can be found at the back of your Orange phone user guide and at www.orange.co.uk/terms.html#2. Where there is an inconsistency between these Terms and Conditions and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.

Favourite Country and 5 Favourite Countries Travel Bundles charges for NON-BUSINESS CUSTOMERS are (in addition to other charges):

* In order to access a Favourite Country Travel Bundle, you must at the time of contracting for the Bundle specify one of the following countries as your sole ‘favourite country’: France, Spain, Ireland, Greece or Belgium (each, a “Favourite Country”).

5 Favourite Countries Travel Bundles enable Roaming use within the specified inclusive allowance in France, Spain, Ireland, Greece and Belgium (collectively, the “Favourite Countries”).

** The inclusive allowance is only applicable to calls made by you to countries within Orange Roaming zones 1 - 2 from a Favourite Country or the Favourite Countries (as applicable) (please see www.orange.co.uk for further details on Roaming zones).

^ Standard Orange Roaming call rates will apply once the relevant Bundle allowance has been utilised (please see www.orange.co.uk for the most up to date Roaming pricing information).

1. Roaming services must be activated and provisioned on all applicable Devices in order for the Bundles to be applied to your Account. Roaming services are an Orange Additional Service (as defined in Orange’s Standard Network Terms (see below clause 17)) and are therefore subject to status.
2. Roaming services (including 3G and GPRS) are subject to connection to foreign networks and cannot be guaranteed.
3. The inclusive allowance is only applicable to calls made by you to countries within Orange Roaming zones 1 - 2 from a Favourite Country or the 5 Favourite Countries (as applicable). Standard Roaming charges apply for calls to all other Roaming zones and once the relevant Bundle allowance has been used (please see www.orange.co.uk for further details on Roaming zones and Roaming pricing).
4. The prices shown for the Bundles are on a per User basis and you must specify to Orange the Connections to which the Bundles will apply. The Bundles cannot be shared by group customers (including without limitation Talkshare and Your Group customers).
5. If your Service Plan is inclusive of Roaming call charges (for example, Solo Traveller), then the allowance granted under the Bundle will be used first.
6. The Favourite Country Travel Bundles can only be used in the Favourite Country specified by you at the time of taking the Bundle (being one (1) of France, Spain, Ireland, Greece or Belgium).
7. Recurring monthly bundles have a minimum subscription of one (1) calendar month from the date it is applied to your Account and shall remain recurring unless and until you tell us that you want to stop using the Bundle by giving at least ten (10) clear days notice prior to your next bill date. You may change the Favourite Country specified under a recurring monthly bundle by notifying Orange at any time prior to your next billing date but you acknowledge that any changes will only be effective from your next billing date. You may only request one (1) change to the Favourite Country per month. If you require allowance coverage in a country other than your specified Favourite Country you will need to purchase an additional Bundle for that country.
8. The thirty (30) day Favourite Country Bundle will apply until midnight on the thirtieth (30th) day after the Bundle was activated on your Account. You are not able to change the specified Favourite Country or cancel the Bundle once the Bundle has been applied to your Account.
9. The twelve (12) month 5 Favourite Countries Bundle is subject to a minimum subscription of twelve (12) calendar months from the date it is applied to your Account (or if less, until the end of the minimum connection period for your Service Plan) and shall remain recurring for following monthly periods unless and until you tell us that you want to stop using the Bundle by giving at least ten (10) clear days notice prior to your next bill date. Termination of this Bundle by you prior to the completion of the twelve (12) month term (or if less, the end of the minimum connection period for your Service Plan) may result in additional charges being payable by you, including payment of any subscription charges due for the unexpired period of the Bundle (calculated by the following formula: the monthly access fee multiplied by the number of months remaining of the term) and you agree that you will be responsible for paying these charges.
10. Where you request that a Bundle is removed, cancelled or terminated you will revert to your standard Service Plan rates for Roaming usage.
11. The Bundles will be charged at the rates specified in the table above from your next bill date. You will be charged a pro-rata amount where the Bundle is applied to your Account prior to your next bill date.
12. Charges incurred whilst Roaming may be billed to your Account several months in arrears. The balance of the allowance shown on your monthly invoice may not therefore be accurate as certain Charges for previous usage may not have been processed by Orange at that time.
13. All calls made using the Bundles are charged in sixty (60) second increments.
14. The inclusive allowance cannot be converted into UK only call time or rolled over into a following monthly period.
15. The Bundles can only be purchased by authorised Orange Account holders.
16. Connection to the Bundles are, in addition to these terms, subject to your normal Terms and Conditions for the Supply of Orange Network Services which are to be found:-
    1. at the back of your Orange phone user guide and at www.orange.co.uk/terms
    These various terms and conditions are referred to here as “Orange's Standard Network Terms”.
17. Where there is any inconsistency between these Terms and Conditions and Orange's Standard Network Terms, Orange's Standard Network Terms will prevail.
18. Orange reserves the right to replace or amend the Bundles or these terms and conditions at any time on reasonable notice. Orange reserves the right to withdraw the whole or a part of the Bundles upon providing not less than thirty (30) days' notice.
19. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

Connection is subject to status, a minimum term contract stated in your service plan and acceptance of the network terms available at orange.co.uk/terms. Please see your service plan to see which of these great benefits you will enjoy:

1. Inclusive minutes - calls to UK landlines (beginning 01, 02, 03), UK mobile networks and Orange answerphone in the UK.
2. Inclusive texts - person to person texts in the UK. Text message delivery notifications not included.
3. Inclusive landline - calls in the UK to UK landlines (beginning 01, 02, 03).
4. Inclusive email - available on compatible devices only. Must be activated by you from your device and is subject to further terms at www.orange.co.uk/business/bis/terms
5. Mobile Internet - up to 500MB anytime mobile internet browsing. Usage above 500MB will be charged at the rates set out in the Price Guide - see orange.co.uk/paymonthlyguide. Not to be used for other activities (e.g.using your handset as a modem, non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing, non-Orange internet based video). Should such use be detected notice may be given and Network protection controls applied to all services which Orange does not believe constitutes mobile browsing. This may result in reduced speed of transmission, suspension of data browsing services and/or suspension of your account. For use in the UK only.
6. Fair usage policies - inclusive benefits are subject to Orange fair usage policies which vary from time to time:
   1. Unlimited texts and landlines - 3,000 texts or minutes per month
   2. Unlimited email - 500 MB per month
   3. Magic Numbers - 3 hours per Magic Number per day
   Usage above these amounts will constitute abuse and Orange may monitor usage and withdraw the benefit from your account.
7. No roll-over - unused benefits will not roll over to the next month.
8. Magic Numbers - person to person calls to a Magic Number made in the UK will be included. You may choose an additional Magic Number every 6 months. You may also change any Magic Number once every 6 months. A Magic Number can only be a personal phone number managed by Orange UK on the Orange Mobile UK network or a 2nd line number on the Orange UK Broadband Access network as part of any eligible Orange home package. On entry of a Magic Number, Orange will check to ensure that this number is within permitted number ranges and not one that has been excluded by Orange in its absolute discretion.If a number ceases to be within these ranges or is excluded it will be removed from your Magic Numbers. It could take up to 24 hours for Magic Number changes to become active.
9. Additional Benefits for customers on plans 45 and above on 18-month contracts or plans 40 and above on 24-month contracts - free calls to answerphone will not decrement inclusive minutes. Includes calls made from your Orange mobile to your Orange answerphone in the UK only. Additional features, such as answerphone call return will be charged. Free itemised billing. Dedicated customer services.
10. Other charges - see the Price Guide for details. If you do not pay by direct debit or require itemised bills the charges set out in the Price Guide will apply.
11. Existing customers - see also Our Customers First terms - orange.co.uk/terms
12. Orange reserves the right to replace, amend or withdraw the Service Plans (in whole or part) or these terms at any time on reasonable notice.

Pay monthly SIM only animal plans

1. Handset unlocking - Before you can use your Orange SIM in your existing phone you may need to get your previous network to unlock the handset. A charge may be payable.
2. Switching service plan - You may switch to another SIM only service plan after your first billing date. Only one change per month. If you do wish to switch you must give us not less than 10 days notice before your billing date. Changes will take effect from your next bill date. You must complete 3 months on your SIM only service plan before you may migrate to a pay monthly service plan.
3. Out of bundle calls will be charged on a per minute basis, and will be rounded up to the nearest minute. Inclusive calls will be charged on a per second basis. See Price Guide for details orange.co.uk/paymonthlyguide

Pay monthly animal promotions

1. Orange Maps - Available on compatible devices only. Unlimited use in the UK only. There may be a data charge of up to 4p each time the GPS fix is initially established. Orange may change the supplier for this service and/or provide another service of equivalent value. If you move away from a plan that entitles you to Orange Maps at no extra charge, the Orange Maps subscription will end on the day on which the change is requested rather than the day on which your tariff comes to an end. Other terms apply - see orange.co.uk/orangemaps
2. Two months free Mobile Internet - unlimited evening and weekend WAP and mobile internet browsing on your mobile phone free for 2 months in the UK only. New customers on relevant plans only - see orange.co.uk/browsingterms. Subject to fair usage policy of 1GB per month. Mobile browsing use only: see Mobile Internet terms for details of prohibited activities. After 2 months you will automatically roll on to a £4.89 unlimited evening and weekend data subscription unless you opt out. For use Monday to Thursday 7pm to 7am and from 7pm Friday to 7am Monday only.
3. Discount line rental - 10% discount off your monthly line rental for your contract term if you re-contract with Orange and stay on the same talkplan or accept the talkplan as a Best Plan recommendation. At the end of your minimum contract term you will be able to select another Our Customers First promotion or increase the discount by 5% for your next minimum contract term up to a max of 25%. Our Customers First terms also apply.

Pay Monthly 18 Month SIM only animal plans

In addition to the standard pay monthly SIM only plan terms above, the following terms apply to 18 month SIM only plans:-

1. You will be subject to a minimum contract term of18 months.
2. Out of bundle calls will be charged on a per minute basis, and will be rounded up to the nearest minute. Inclusive calls will be charged on a per second basis. See Price Guide for details orange.co.uk/paymonthlyguide
3. Switching service plan - You may switch to a higher SIM only service plan at any time after your first billing date. You may switch to a lower SIM only service plan after 9 months. If you do wish to switch you must give us not less than 10 days notice before your billing date. Changes will take effect from your next bill date. You can switch to a pay monthly service plan at any time after your first billing date.

Pay monthly 36 month service plan terms - June 2009

Connection is subject to status, a minimum term 36 month contract and acceptance of the network terms available at orange.co.uk/terms. 36 month tariffs available on selected handsets only. Handsets subject to availability. Please see your service plan to see which of these great benefits you will enjoy:

1. Inclusive minutes - calls to UK landlines (beginning 01, 02, 03), UK mobile networks and Orange answerphone in the UK.
2. Inclusive texts - person to person texts in the UK. Text message delivery notifications not included.
3. Inclusive landline - calls in the UK to UK landlines (beginning 01, 02, 03).
4. Calls to Customer Services - calls to Customer Services will be free of charge.
5. Out of bundle calls will be charged on a per second basis. Minimum call charge applies. See Price Guide for details orange.co.uk/paymonthlyguide
6. Fair usage policies - inclusive benefits are subject to Orange fair usage policies which vary from time to time:
   1. Unlimited texts - 3,000 texts per month
   Usage above these amounts will constitute abuse and Orange may monitor usage and withdraw the benefit from your account.
7. No roll–over - unused benefits will not roll over to the next month.
8. Other charges - see the Price Guide for details. If you do not pay by direct debit or require itemised bills the charges set out in the Price Guide will apply.
9. Existing customers - see also Our Customers First terms - orange.co.uk/terms
10. Handset Upgrades - After 18 months, you will be offered an equivalent handset to that which was available at the point of connection, subject to availability.
11. Switching service plan - You may switch to a higher or equivalent service plan at any time after your first billing date. You may switch to a lower service plan after 18 months. If you do wish to switch you must give us not less than 10 days notice before your billing date. Changes will take effect from your next bill date.
12. Exclusions - 36 month tariffs are not available with Magic Numbers, free or discounted Home Broadband or TRY off peak data bundles.
13. Orange reserves the right to replace, amend or withdraw the Service Plans (in whole or part) or these terms at any time on reasonable notice.

1. The Offer is a 500MB capped data bundle for £5 per month ("the Offer") and applies to new and upgrading pay monthly customers who sign up to an Animal Package (excluding Panther and SIM Only customers) with a minimum term 18/24 month contract from 22 September 2009.
2. The offer is only available at point of connection to an Animal Package as set out above.
3. Any data usage over and above the 500MB cap will be charged at £0.98/MB (at a prevailing VAT rate of 15%, future changes to the VAT rate will affect the value of this out of bundle charge). Standard Animal Package data usage terms and conditions apply.
4. The Offer is not available with any other offer and/or promotion unless otherwise specified. Specifically, the £5 evening and weekend data browsing bundle is not available with this promotion.
5. Orange reserves the right to amend, vary, or cancel these terms and conditions or to withdraw the Offer on providing reasonable notice to you.
6. In the event that your account is terminated for any reason, including, but not limited to non payment Orange reserves the right to refuse re-connection to the Offer.
7. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.

This document describes the terms and conditions applicable to Orange's Europe Traveller Bundles (the "Bundles") where taken as an addition to your existing Service Plan.

Favourite Country and 5 Favourite Countries Travel Bundles charges for NON-BUSINESS CUSTOMERS are (in addition to other charges):

1. Europe Traveller Bundles (the "Bundles") are available to all Pay monthly Orange customers only.
2. Roaming services must be activated and provisioned on all applicable Devices in order for the Bundles to be applied to your Account. Roaming services are an Orange Additional Service (as defined in Orange's Standard Network Terms (see below clause 17)) and are therefore subject to status.
3. Roaming services (including 3G and GPRS) are subject to connection to foreign networks and cannot be guaranteed.
4. The inclusive allowance is only applicable to calls made by you to countries within Orange Roaming zones 1 - 2 ( Ireland & Channel Islands zone & Europe 1 ). Standard Roaming charges apply for calls to all other Roaming zones and once the relevant Bundle allowance has been used (please see www.orange.co.uk/abroad for further details on Roaming zones and Roaming pricing).
5. The Bundles cannot be shared by Your group customers.
6. Recurring monthly bundles have a minimum subscription of one (1) calendar month from the date it is applied to your Account and shall remain recurring unless and until you tell us that you want to stop using the Bundle by giving at least ten (10) clear days notice prior to your next bill date.
7. The 30 day Europe Traveller Bundles will remain on your account until midnight on the 30th day after the Bundle was activated on your account.
8. Where you request that a Bundle is removed, cancelled or terminated you will revert to your standard Service Plan rates for Roaming usage.
9. You will be charged a pro-rata amount where the Bundle is applied to your Account prior to your next bill date and thereafter at the rates specified in the table above from your next bill date.
10. Charges incurred whilst Roaming may be billed to your Account several months in arrears. The balance of the allowance shown on your monthly invoice may not therefore be accurate as certain Charges for previous usage may not have been processed by Orange at that time.
11. The inclusive allowance cannot be converted into UK only call time or rolled over into a following monthly period.
12. The Bundles can only be purchased by authorised Orange Account holders.
13. Connection to the Bundles are, in addition to these terms, subject to your normal Terms and Conditions for the Supply of Orange Network Services which are to be found at the back of your Orange phone user guide and at www.orange.co.uk/terms.
14. Where there is any inconsistency between these Terms and Conditions and Orange's Standard Network Terms, Orange's Standard Network Terms will prevail.
15. Orange reserves the right to replace or amend the Bundles or these terms and conditions at any time on reasonable notice. Orange reserves the right to withdraw the whole or a part of the Bundles upon providing not less than thirty (30) days' notice.
16. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

1. World Traveller is available to all Orange Pay Monthly customers connected to an Orange Personal Service Plan.
2. Roaming must be provisioned on your phone in order for World Traveller to be applied to Your account. Connection to roaming which is an additional service is subject to status.
3. If you are responding to a text campaign from Orange you can purchase the offer by texting YES. This is free of charge. The text message to subscribe to the offer must be sent by midnight on the date specified in your message from Orange. Alternatively; you may call Customer Services on 150 to purchase the offer. By texting YES or otherwise purchasing the offer, you agree that Orange can apply the bundle to your account and that you can be charged for the bundle ( £5 )
4. The World Traveller bundle will be activated within 7 days of the customer requesting the bundle and customers will be notified by text when the product is ready to use.
5. World Traveller provides discounted rates on calls made abroad, calls received abroad & standard person to person text messages sent from abroad The rate of discount varies by roaming zone. Please refer to orange.co.uk/abroad for the most up-to-date price information.
6. World Traveller will be charged pro rata from the date the Bundle is applied to your account until your next bill date and thereafter will be charged at £5 per month inc VAT.
7. If for any reason, you would like Orange to remove World Traveller from your account, simply call 150 from your Orange phone and give at least 10 days notice before your next bill is due. You will revert to your standard service plan rates for roaming usage once World Traveller has been removed from your account.
8. Orange reserves the right to amend, vary or cancel these terms and conditions or to withdraw World Traveller at any time on reasonable notice.
9. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the Supply of Orange Network Services the latter will prevail.

Nokia Comes With Music (“NCWM”) Tariff Terms

Connection subject to status, purchase of an eligible handset, minimum term contract of 24 months, and acceptance of the network terms available at orange.co.uk/terms. Please see your service plan to see which of these great benefits you will enjoy:-

1. Inclusive minutes - calls to UK landlines (beginning 01, 02, 03), UK mobile networks and Orange Answer phone in the UK.
2. Inclusive texts - person to person texts in the UK. Text message delivery notifications not included.
3. Unlimited music downloads - music downloaded via Nokia Music Store.
   1. Benefit will run for duration of your 24 month minimum term.
   2. Service subject to acceptance of Nokia Music Licence Agreement.
   3. Music access is limited to one device only. You will be unable to transfer music between multiple devices.
   4. PC and internet access required. Music downloaded to your personal PC is free of charge.
   5. Music downloaded via mobile internet browsing is charged at standard data rates, see Price Guide for details at orange.co.uk/paymonthlyguide
4. Magic Numbers - person to person calls to a Magic Number made in the UK will be included. You may choose an additional Magic Number every 6 months. You may also change any Magic Number once every 6 months. A Magic Number can only be a personal phone number managed by Orange UK on the Orange Mobile UK network or a 2nd line number on the Orange UK Broadband Access network as part of any eligible Orange home package. On entry of a Magic Number, Orange will check to ensure that this number is within permitted number ranges and not one that has been excluded by Orange in its absolute discretion. If a number ceases to be within these ranges or is excluded it will be removed from your Magic Numbers. It could take up to 24 hours for Magic Number changes to become active
5. Mobile Internet (available on NCWM 45 tariff only) - up to 500MB anytime mobile internet browsing. Usage above 500MB will be charged at the rates set out in the Price Guide - orange.co.uk/paymonthlyguide. Not to be used for other activities (e.g. using your handset as a modem, non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing, non-Orange internet based video). Should such use be detected notice may be given and Network protection controls applied to all services which Orange does not believe constitutes mobile browsing. This may result in reduced speed of transmission, suspension of data browsing services and/or suspension of your account. For use in the UK only.
6. Additional Benefits for customers on NCWM 45 tariffs - free calls to answer phone will not decrement inclusive minutes. Includes calls made from your Orange mobile to your Orange answer phone in the UK only. Additional features, such as answer phone call return will be charged. Free itemised billing. Dedicated customer services.
7. No roll-over - unused benefits will not roll over to the next month.
8. Other charges - see Price Guide for details. If you do not pay by direct debit or require itemised bills, the charges set out in the Price Guide will apply.
9. Existing customers - see also Our Customers First terms - orange.co.uk/terms
10. Best Plan - Standard Best Plan terms and conditions apply. A Best Plan recommendation will be based your average voice and text usage, however you will only be recommended a tariff within the Nokia Comes With Music range of tariffs.
11. Upgrades - You may upgrade, subject to the following:
    1. Should you upgrade before the end of your 24 month contract to a non-Nokia Comes With Music tariff and handset, please note that you will retain the benefit of the Nokia Comes With Music tariff for the remainder of your existing term on your existing handset only.
    2. Should you upgrade to a new Nokia Comes With Music tariff before the end of your existing 24 month contract (i.e. month 22 of 24), please note that you will be required to sign a further 24 month contract in addition to the remainder of your initial contract, (i.e. 26 months), however your new NCWM licence will run for a period of 24 months only from point of activation.
12. Switching service plan - You may switch to a higher NCWM service plan at any time after your first billing date. You may also switch to the next lower NCWM service plan after 12 months. If you do wish to switch you must give us not less than 10 days notice before your billing date. Changes will take effect from your next bill date.
13. Orange reserves the right to replace, amend or withdraw the Nokia Comes With Music tariffs (in whole or in part) or these terms at any time on reasonable notice.

Upgrade reward subject to being on Orange pay as you go for the past 6 months without an upgrade. Where You have topped up by £10 a month you will get £10.50. To get £100.00 you must have topped up by £600 or more over the past 6 months. Credit can be used for calls, messages and access to Orange World within the UK.

1. Bonus top up (the "Reward") is open to Orange pay as you go customers on the same rates 24/7 tariff who have registered their phone with Orange. By registering your phone on the same rates 24/7 tariff with Bonus Top-up you will automatically be given the Reward.
2. Existing customers can request the Reward by calling 450 and changing their tariff to same rates 24/7 with the Reward. When moving on to the Reward from either Fixed Rates all Day, Choose your own off peak or Talk & Save please be aware that you will not be able to return to your old tariff.
3. The Reward is that where you top up by a minimum level in a calendar month, you will receive a credit (the "Bonus Credit") to your pay as you go account, which will be dependant on your top-ups in the previous month. If you do not make the minimum monthly top-up a Bonus Credit will not be given.
   

   Level of top up during calendar month	Bonus Credit (%)
   £10	£1 (10%)
   £15	£2.25 (15%)
   £20	£4 (20%)
   £30	£9 (30%)
   £40	£16 (40%)
   £50	£25 (50%)

4. The monthly period during which top ups accumulate (the "Monthly Period") will start on the date the Reward is applied to your account. This means that any top-up from this point will be taken in to consideration at the end of that Monthly Period. The Monthly Period does not necessarily start on the 1st of the month and will run from 00.00.00 on the first day of the Monthly Period and will end at 23.59.59 on the last day of the Monthly Period. At the end of the Monthly Period we calculate your Bonus Credit. Subsequent Monthly Periods will run from the same day of the following months whilst you are on the Reward. Where the Reward is applied on the 29th, 30th or 31st day of a month, the Monthly Period will run from the 28th of each month.
5. Bonus Credit will be applied within 72 hours of the start of the next Monthly Period and can be used for standard network services including standard voice calls to all UK network mobiles and fixed landlines, Lo-Call Rate calls (ie, 0845 numbers), standard person to person UK mobile text messages (including photo messaging and video messaging), and access to Orange World. All other calls and services are excluded and will be charged at standard rates. The Bonus Credit will be used at the standard rates for the same rate 24/7 tariff, details of which can be found on our website (www.orange.co.uk). There is a maximum of £25 Bonus Credit in any one month. Any portion of the Bonus Credit remaining at the end of the Monthly Period does not roll over to the subsequent Monthly Period.
6. The Reward is not available in conjunction with any other reward or promotion, unless otherwise specified. If customers switch to another reward or promotion the remaining portion of the Bonus Credit will remain on the account until it expires (at the end of the Monthly Period when it is put on the account.) Customers may only change between rewards for which they are eligible once every 30 days.
7. The Reward can be used in conjunction with Extras. You can review your Bonus Credit by calling 453 once you have received your SMS to inform you that your Bonus Credit has been applied to your account.
8. Orange reserves the right to amend or vary these terms and conditions or to withdraw the Reward at any time on reasonable notice.
9. Service is subject to the Terms and Conditions for the supply of Orange pay as you go Services, a copy of which can be found at the back of your Orange phone User Guide or SIM pack. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the supply of Orange pay as you go Services the latter will prevail.

1. PAYG Animal Packages are open to all Orange Pay as You Go Customers. Existing customers moving to a PAYG Animal Package may not be able to return to their old tariff.
2. Monkey is open to all Orange Pay as You Go Customers. Existing customers moving to Monkey may not be able to return to their old tariff.
3. Where the Reward is dependent on monthly top-ups, you must top up by £10 or more per month. .
4. The Rewards are:
   
   

   Animal Package	Racoon	Camel	Dolphin	Canary
   Minimum Top up	None	None	£10	£10
   Reward	5p off call rates	Calls abroad from 5p	Free texts and access to online community sites	Free evening and weekend minutes to UK mobiles

   
   
5. If you top up by £10 or more per month, you will receive the following rewards:
   
   

   Minimum level of top up	Dolphin	Canary	Monkey
   £10 top up	300 texts and free access to online community sites	100 free evening and weekend minutes to UK mobiles	Free music and 300 free texts
   £20 top up	600 texts and free access to online community sites	200 free evening and weekend minutes to UK mobiles	Free music and 600 free texts
   £30 top up	Unlimited texts and free access to online community sites	300 free evening and weekend minutes weekends to UK mobiles	Free music and 1000 free texts

   
   
6. You will be sent a free text message letting you know when your monthly rewards start.
7. Free texts - person to person texts to any UK mobile phone network whilst in the UK. Once the free texts have been used, you will be charged at standard service plan rates. Unused free texts will expire at the end of the monthly period. Unlimited free texts subject to fair usage policy of 3000 texts per month. Usage above this amount will constitute abuse and Orange may monitor usage and withdrawn the benefit from your account.
8. Free evening and weekend minutes - calls made between 7pm and 7am Monday to Friday and 7pm Friday to 7am Monday. Calls are to UK mobiles only. All other calls will be charged at standard rates.
9. Calls abroad - calls made from your mobile to mobiles and landlines in the countries listed at www.orange.co.uk/payasyougo.
10. No rollover - unused benefits will not rollover to the next month.
11. Online community sites are Facebook, Bebo, MySpace and Flirtomatic - usage is subject to a 50MB cap - any usage over this will be charged at standard rates.
12. Free music - Unlimited free access online and 600 free minutes access on your mobile per month. After 600 minutes you will be charged at your standard network rate.
13. Orange reserves the right to vary or amend these terms or to withdraw the Reward at any time on reasonable notice.
14. Further terms apply - see terms.

1. The Reserve Tank (the "Benefit") is open to Orange pay as you go customers who are over 18 years of age by invitation only. The Benefit is not available on all tariffs and you may have to move to a new tariff to use it. The benefit may, at Orange’s discretion, be subject to an arrangement fee. You will be notified of the arrangement fee before you agree to take the Benefit.
2. The Benefit can be activated each time your balance reaches between zero and 14 pence and must be paid back by topping up before it can be activated again.
3. You can activate the Benefit by calling 450 from your Orange PAYG phone if you are in the UK and following the voice prompts. The Benefit is offered in place of Reserve Call functionality.
4. When you activate the Benefit you will have Additional Credit made available for your use (the ‘Additional Credit’). You will be told how much additional credit you will be entitled to when you activate the Benefit. When this Additional Credit has been used, you will not be able to make further calls or use other services. Any Additional Credit used will be recouped when you next top-up.
5. Your Additional Credit can only be used to make voice calls and send text and multimedia messages to UK land-lines or UK mobile numbers. Any other calls will be excluded. You will not be able to use the Additional Credit to make calls to Magic Numbers, International calls or to call the UK whilst you are abroad.
6. Your Additional Credit can only be used to make voice calls and send text and multimedia messages to UK land-lines or UK mobile numbers. Any other calls will be excluded. You will not be able to use the Additional Credit to make calls to Magic Numbers, International calls or to call the UK whilst you are abroad.
7. Once the Benefit has been activated, all calls, text and multimedia messages will be charged at a rate 5p higher than your normal rates (please see table below for rates). If your top-up is credited whilst you are on a call, your normal rates will return for your next call.
   
   Charges per minute or per message once the benefit has been activated are as follows:

   	Anytime fixed rates	Same rates 24/7	Fixed rates all day	Choose Your Own Off Peak	Talk and Save	Free Text top-up	Call Abroad	Speak Easy	Dolphin, Canary, Camel	Racoon
   Orange to other UK mobile networks	40	40	45	55	45	45	40	20	25	20
   Orange to Orange	15	20	25	25	30	25	20	20	25	20
   Orange to UK landlines	30	20	25	40	30	25	20	20	25	20
   Answer Phone	15	15	15	15	15	15	15	20	25	20
   Text Messaging	15	15	17	17	17	15	15	15	15	15
   Photo Messaging	35	35	35	35	35	35	35	35	35	35
   Video Messaging	55	55	55	55	55	55	55	55	55	55
   Video Calling - Orange to Orange	35	35	35	35	35	35	35	35	35	35
   Video Calling - Orange to other networks	55	55	55	55	55	55	55	55	55	55

8. If you have purchased an Extra and have activated the Benefit you will be able to use the Extra at advertised rates. You will be able to use data services at normal rates.
9. Once the Benefit has been activated, you must top-up by at least £5.00 for it to be deactivated, pay back the Additional Credit and for call charges to return to your normal tariff rates.
10. Once the Benefit has been activated, all airtime credits including Bonus Top-Up, Upgrade Use £10, get £5 rewards and any cash adjustments that exist on your account or that are subsequently added will be used at the higher rate until you top-up, the Additional Credit is paid back and the Benefit deactivated. These airtime credits will not be used to pay back the credit.
11. If you want the Benefit removed from your account, once you have topped up you can ask for it to be removed by texting STOP to 1210. If you later want to re-activate the Benefit you may have to pay the arrangement fee.
12. Orange shall not be held liable in the event that the Benefit cannot be activated for whatever reason.
13. Orange reserves the right to change the balance at which the Benefit can be activated at any time
14. Orange reserves the right to change the amount of Additional Credit made available for you to use and the rate at which any unused Additional Credit is charged following activation, at any time. Any increases will be made clear to you prior to point of activation. Once any increase has commenced, you will be deemed to accept these changes if you activate the Benefit. You will not be able to choose the amount of Additional Credit that is made available to you.
15. Orange reserves the right to suspend use of the Benefit or to prevent the customer from activating the Benefit at any time.
16. Orange allocates the Benefit and reserves the right to remove it at any time or if you have not topped up for three months.
17. Orange reserves the right to amend or vary these terms and conditions or to withdraw the Benefit at any time on reasonable notice.
18. Service is subject to the Terms and Conditions for the supply of Orange pay as you go Services, a copy of which can be found at the back of your Orange phone User Guide or SIM pack. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the supply of Orange pay as you go Services the latter will prevail.

1. The £5 Free Credit Offer (“the Offer”) is only available to Orange pay as you go customers who set up an Automatic Top Up between 1 January 2008 and 31 March 2008.
2. The Offer will be applied to a customer's account in the month following registration for Automatic Top Up. Offer is subject to receipt of one payment via Automatic Top Up in the same month.
3. The £5 Free Credit Offer must be used within one calendar month from date of credit. Any unused credit will not rollover.
4. Orange reserves the right to amend, vary or cancel these terms and conditions or to withdraw this Promotion at any time upon reasonable notice. Full terms and conditions in relation to Automatic Top Up can be found at www.orange.co.uk/top-up.
5. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services and Terms and Conditions for the Supply of Orange pay as you go services, copies of which can be found at the back of your Orange phone User Guide or SIM pack. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions, the latter will prevail.
6. The promoter is Orange Personal Communications Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

1. The offer is a Pay As You Go BlackBerry Internet Service (BIS) bundle (’the Offer’) which is available to all new and existing Pay As You Go customers on selected handsets only.
2. The Offer provides browsing and a push email service for £5 per calendar month. Pay As You Go BlackBerry Internet Service (BIS) usage includes browsing and push email data traffic routed between the user’s BlackBerry (or BlackBerry Connect enabled) device and the BlackBerry BIS service hosted jointly by Orange and Research In Motion Ltd (RIM). However devices may also be configured to browse or pass email using other services not part-hosted by RIM. Such data usage is not included and will be chargeable according to the data charging rates set out for your pay as you go tariff.
3. The Offer must be activated by a customer calling PAYG customer services on 450 from an Orange handset.
4. The Offer is a £5 monthly re-occurring charge, which will be deducted from existing credit. The customer can stop the offer by texting STOPBB to the short code 247. The Offer will only stop at the end of the calendar month.
5. The Offer is subject to a fair usage policy of 50MB per month and is not to be used for other activities, such as non-Orange internet based streaming services, voice or video over the internet, peer to peer file sharing, and non-Orange internet based video. Should you exceed the fair use policy or if such use is detected, notice may be given and Network protection controls may be applied to all services which Orange does not believe constitutes mobile browsing. This may result in, at Orange’s discretion, your inability to purchase the Offer, a reduced speed of transmission, suspension of data browsing services and/or suspension of your account.
6. Any unused part of the Offer will not rollover into the following calendar month.
7. The Offer can only be used in the UK. Any data roaming outside the UK will be charged at the standard PAYG roaming data charges.
8. The Offer does not include event charges such as for ringtones or games (transport costs for these events are included).
9. The Offer is subject to your normal Terms and Conditions for the Supply of Orange Network Services which are to be found at the back of your Orange phone user guide and at www.orange.co.uk
10. The Offer does not permit use of any other BlackBerry from Orange service concurrently with BIS. If the customer requires any other Blackberry service (including use of BES) then the customer should contact their account manager or retail store for terms, conditions and pricing.
11. Your use of the Offer is subject to your acceptance of the terms and conditions of Research in Motion Limited (RIM), which may be amended from time to time. These terms are made available to you at the time of activation of your BIS. These terms include the right to use RIM's software to access the service. A copy of these terms and conditions are available upon request from Orange or at www.blackberry.orange.co.uk by activating BIS you agree to comply with RIM's terms.
12. Where there is any inconsistency between these Terms and Conditions and Orange's Standard Network Terms, Orange's Standard Network Terms will prevail.
13. Orange reserves the right to replace or amend BIS or these terms and conditions or to withdraw BIS at any time on reasonable notice.
14. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

1. All prices exclude VAT. Bundles do not include voice. Bundles must be attached to a compatible business voice service plan. Bundles and pricing are for 3G/GPRS data usage within the UK only and do not include WiFi.
2. Unless otherwise stated or agreed between us, bundles can be added, removed or changed month on month.
3. Unused data allowance will rollover for 1 month except for the 2048MB bundle. Rolled over allowances will be used first.
4. If your voice service plan includes any data allowance, then that allowance will be used before your data bundle.
5. Shared bundles are subject to a maximum number of sharers, being the lower of the limit stated for your chosen bundle or the limit stated on the voice service plan to which your data bundle attaches. Shared data bundles are attached to the voice service plan leader and, accordingly, all data sharers must be sharers on the same voiced service pan.
6. Bundles cannot be used with Orange’s BlackBerry Internet Service. Orange reserves the right to introduce other exclusions from time to time.
7. Network terms: Service is subject to Orange’s Standard Network Terms & Conditions for the Supply of Orange Network Services” which are stated (as appropriate) in:
   1. Your Customer Information Form, Business/Small Business CIF, OBSCA, OBSMA; or
   2. The pay monthly Standard Terms & Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone user guide and at http://www.orange.co.uk/terms
   By asking for a data bundle to be applied, you confirm that you have the consent of the holder of the account on which charges will be invoiced.
8. Where there is an inconsistency between these Orange terms and conditions and the Standard Network Terms & Conditions for the Supply of Orange Network Services, the latter will prevail.
9. Orange reserves the right to replace or amend these terms and conditions or to withdraw the bundles at any time without notice.

1. The following promotion (the "Promotion") is available to business customers ("You"):
   • - for new connections;
   • - for existing connections that have completed their required minimum connection or contract period;
   • - for existing connections that are within their minimum connection or contract period that meet the conditions of clause 4;
   and who connect or resign to the following Business Plus service plans between 1st September 2006 and 30th September 2006:
   
   

   	Single subscribers - 12 and 24 month minimum connection period Leaders - 12 and 24 month minimum connection period
   Service plan	Monthly line rental charge for first half of minimum connection period	Monthly line rental charge for second half of minimum connection period
   Business Plus 120	£11	£22
   Business Plus 200	£13	£26
   Business Plus 400	£21.50	£43
   Business Plus 700	£30	£60
   Business Plus 1000	£40	£80
   Business Plus 2000	£80	£160
   Business Plus 5000	£190	£380
   Business Plus 7500	£280	£560
   Business Plus 10000	£370	£740
   Business Plus 18000	£660	£1,319
   Business Plus 25000	£918	£1,835
   Business Plus 35000	£1,276	£2,552
   Business Plus 50000	£1,818	£3,635

   
   * If You have sharers additional charges apply. Please click here for the standard sharer fees. No discounts apply to sharer fees under this Promotion.
2. If You sign up to a 12 month minimum connection period, You will receive half price line rental for the first 6 months. If You sign up to a 24 month minimum connection period, You will receive half price line rental for the first 12 months.
3. If You sign up to a 24 month minimum connection period you will receive a further 7.5% discount for 24 months on the monthly line rental fee.
4. Eligibility for the Promotion for existing connections that are within their minimum connection or contract period:
   • - If your current contract with Orange is the "Customer Information Form - Business"/Small Business CIF:
     Single subscription business customers and leaders in the last 3 months of their existing minimum connection period may take up the Promotion if they either:
     1. Enter a further 12 month contract on a Business Plus service plan without upgrading their device,
        or
     2. Upgrade their device and enter a minimum of an 18 month contract on a Business Plus service plan.
   • - If your current contract with Orange is the "Orange Business Solutions Customer Agreement (OBSCA)" or the "Orange Business Solutions Master Agreement (OBSMA)":
     You may be entitled to the Promotion if Orange agrees to a variation of your current Agreement - please contact your account manager to discuss.
5. Connection is subject to status and a minimum 12 month contract. This Promotion cannot be used in conjunction with any other Orange offer and/or promotion.
6. This Promotion is not available to non-business customers. Proof of eligibility may be requested.
7. You can move up to a higher Business Plus Service Plan during your minimum connection period and retain the Promotion. However, You will no longer be eligible for this Promotion if:
   • - You are disconnected from the network
   • - If there is any change to Your Service Plan so that you are no longer on Business Plus
   • - There is any change to the length of your minimum connection period
8. All amounts are exclusive of VAT.
9. No cash alternative is offered.
10. Service is subject to Orange's standard network terms for the supply of Orange network services which are stated (as appropriate) in your "Customer Information Form - Business"/Small Business CIF, OBSCA or OBSMA. Those standard network terms will prevail over these Promotion terms if there is any conflict.
11. Orange reserves the right to vary or amend the Promotion at any time on reasonable notice.
12. This Promotion is made by Orange Personal Communications Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.

1. The Business Everywhere tariffs are available to all business customers.
2. Connection is subject to business status and a 12 month minimum contract.
3. Existing business customers ("Existing Customers") will benefit from a Package where they satisfy these terms and the Our Customers First Terms and Conditions, a copy of which is available at http://shop.orange.co.uk/shop/terms
4. Business is classified as a customer who can provide the following:
   a) For limited companies we require the company registration number and the VAT number.
   b) For charities we require the charity number.
   c) For all other businesses we require a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.
5. If You are in month 6 of Your contract You are eligible to move down one tariff or move up to any of the higher flexible data tariffs (see below tariff table)
6. If You are in the last 3 months of Your contract You are eligible to move up or down to any of the flexible data tariffs (see below tariff table)
7. If You are on an old MOC tariffs You are eligible to move to any of the new flexible data tariffs of a higher value at any time in your contract (see below tariff table)
8. Business Everywhere Tariffs:
   
   

Product	Usage	1	2	3	4	5	6	SoHo
ppMB UK 3G/GPRS	£0.98p	£0.26p	£0.17p	£0.13p	£0.09p	£0.08p	£0.08p	£4.5p
ppMB Roaming 3G/GPRS	£6.36	£6.36	£6.21	£5.87	£5.63	£5.63	£5.38	£5.63
Ppmin UK WLAN	£0.09p	£0.08p	£0.08p	£0.08p	£0.07p	£0.07p	£0.07p	£0.07p
Ppmin Roaming WLAN	£0.13p	£0.12p	£0.11p	£0.11p	£0.10p	£0.10p	£0.09p	£0.10p
Associated cash bundle	NONE	£19.57	£34.26	£63.62	£88.09	£166.38	£391.49	£44.04
Minimum connections	1	1	1	1	1	1	2	1
Maximum connections	N/A	50	50	100	100	150	150	1
Sharer fee	N/A	£12	£12	£12	£12	£12	£12	N/A
Product description	Flexible Data Usage	Flexible Data 20	Flexible Data 35	Flexible Data 65	Flexible Data 90	Flexible Data 170	Flexible Data 400	Flexible Data 45



• Flexible data 45 is only available to single subscriber customers.
• Flexible data tariffs do not include SMS messages - these will be charged at standard rates.
• 3G roaming and GPRS roaming is subject to connection to foreign networks and cannot be guaranteed.
• All prices include VAT.
• If You sign a 24 month contract You will receive a further 7.5% discount for 24 months on the monthly access fee
• If you sign a 36 month contract You will receive a further 15% discount for 36 months on the monthly access fee


9. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of Your Orange phone User Guide, on the Orange website http://www.orange.co.uk/terms.html#2 or can be provided to You on request. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
10. Orange reserves the right to vary or amend the Promotion at any time on reasonable notice.
11. This Promotion is made by Orange Personal Communications Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
12. 25% discount on your sharer fees
    • The following Promotion is available to new connections by business customers to an Orange Business Everywhere service plan; existing business customers on an old MOC service plan in the last 3 months of their contract ("You") signing up to the Business Everywhere service plans between 15th June 2006 and 30th September 2006 inclusive:
      
      

    Current sharer fee	£12.00
    6 month 25% sharer fee discount (12 month contract)	£9.00
    9 month 25% sharer fee discount (18 month contract)	£9.00
    12 month 25% sharer fee discount (24 month contracts)	£9.00
    18 month 25% sharer fee discount (36 month contracts)	£9.00

1. These terms and conditions apply to all customers on an Business Solo Service Plan. Business Solo is available to Business customers connecting on line 1 only.
2. Business Solo pricing is described at www.orange.co.uk/business/solo. Any benefit or offer included within your Business Solo Service Plan will end if your use of that Service Plan ends.
3. Connection is subject to status and an 18 or 24 month minimum connection period (or such longer minimum connection period) as stated in your agreement with Orange.
4. Resigning (or upgrading): The following rules apply when resigning or upgrading to Business Solo during your minimum connection period:
   • If your current contract with Orange is an OBSCA or OBSMA, then you can only re-sign or upgrade in accordance with the terms of that agreement;
   • If your contract with Orange is not an OBSCA or OBSMA, you can resign or upgrade in the final 3 months of your current Minimum Connection Period contract but the remaining duration of your current Minimum Connection Period will be added to your new Minimum Connection Period.
5. Migration: The following rules apply to changes to your Business Solo Service Plan during your minimum connection period:
   • you can move to a higher Service Plan at any time;
   • If your contract with Orange is an OBSCA or OBSMA, then downward changes to your Service Plan are governed by the terms set out in your agreement;
   • If your contract with Orange is not an OBSCA or OBSMA, then regardless of anything in the Standard Network Terms and Conditions for the Supply of Orange Network Services which states otherwise (a) you may only change down one Service Plan step and on one occasion; and (b) that one step down can only occur after half the minimum connection period contracted for that Service Plan has expired. For example, if you contracted to Business Solo 40 on a 2 year contract, you can only change to Business Solo 35 and only after you have used Business Solo 40 for at least 12 months.
6. Voice:
   • Your Anytime Any Network Minutes include UK calls to Orange phones, UK landlines beginning with 01/02/03, other UK mobile networks and Orange answerphone. Calls to 08 and 09 numbers, 07 call-forwarding services and any calls made whilst Roaming are not included and are charged at prevailing rates - see price guide for details. Inclusive voice minutes that you do not use will rollover for one month. Inclusive minutes are used before minutes that have rolled over from the previous month. Orange magic numbers does not apply.
   • Service plans that include international calling: you can use your inclusive minutes to make calls from Orange in the UK to standard landline and mobiles numbers in the current list of specified countries specified at www.orange.co.uk/business/iddinbundle (Orange may change this list from time to time). Out of bundle calls and calls to countries not specified will be charged at Orange standard international rates.
   • Service plans that include roaming minutes (outbound or inbound as appropriate): you can use outbound roaming minutes to make calls to standard mobiles and landlines numbers from Orange roaming Zones 1 and 2 to Zones 1, 2 and the UK; you can use inbound roaming minutes to receive calls in Orange roaming Zones 1 and 2. Orange roaming Zones are set out at www.orange.co.uk/business/zones (Orange may change these from time to time). Out of bundle calls and calls to Zones not specified will be charged at Orange standard roaming rates.
7. Text: Any text allowance is for standard person to person text messages sent within the UK. Inclusive texts that you do not use will rollover for one month. Inclusive texts are used before texts that have rolled over from the previous month. Out of bundle texts will be charged at your Service Plan rate.
8. Sharing: you cannot add any sharers to Business Solo.
9. Orange Business Additions:
   • Care: Where Service Plans include Orange Care, Orange Care is included for your minimum connection period and is then chargeable if you wish to keep it. Administration fees may apply to claims. Orange Care is subject to the terms and conditions set out at www.orange.co.uk/businesscare.
   • Answerphone: Where Service Plans include free calls to answerphone, those calls do not use inclusive minutes if they are made from your Orange mobile phone to your Orange answerphone whilst in the UK. Calls to your answerphone whilst roaming and use of the additional features such as answerphone call return, will be charged at your standard Service Plan rates.
   • Itemised billing: Where a Service Plans does not include free itemised billing, this can be requested and will be chargeable. Itemised billing may be provided online.
   • Best value mid-contract tariff review: Where the Customer's Service Plan includes this, the Customer may request Orange to conduct the review. This request must be made within 30 days of the contract mid-point (which is when the leader has been connected for half the minimum connection period). Orange will promptly conduct the review and inform the Customer of the results. Orange will make a recommendation, based on a review against the current inclusive Service Plan range and will be limited to a single Service Plan step downwards or unlimited steps upwards, within Business Solo. Orange may, in its discretion, recommend a move to another Service Plan Family (such as Orange Venture).
   • Unlimited benefits: where applicable, you can select a benefit from a range of options but where you do not do so, Orange will choose which benefit to apply to your Account. Unless stated otherwise, any unlimited benefits do not include Roaming services or allowances.
10. Charges for payments not made by direct debit will be applied as set out in the price guide.
11. Network terms: Service is subject to Orange's "Standard Network Terms and Conditions for the Supply of Orange Network Services" which are stated (as appropriate) in:
    • your Customer Information Form, Business/Small Business CIF, OBSCA, OBSMA; or
    • the pay monthly Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone user guide and at http://www.orange.co.uk/terms.
    With the exception of clause 5 above, where there is any inconsistency between these Business Solo terms and conditions and the Standard Network Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
12. Business is classified as a customer who can provide the following:
    • For limited companies, the company registration number and the VAT number;
    • For charities, the charity number;
    • For all other businesses, a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.
13. Orange reserves the right to replace or amend the Service Plans or these terms and conditions or to withdraw the Service Plans at any time without notice.
14. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

Business Solo Offers

• £30 Business Solo Service Plans: unlimited Text* and 1mb data browsing per month whilst in the UK
• £30 Business Solo Service Plans: unlimited Orange to Orange* and 1mb data browsing per month whilst in the UK
• £35 Business Solo Service Plans: unlimited Orange to Orange* OR landline* and 2mb data browsing per month whilst in the UK
• £40 Business Solo Service Plans: unlimited Orange to Orange* OR landline* and 3mb data browsing per month whilst in the UK
• £45 Business Solo Service Plans: unlimited Orange to Orange* OR landline* OR text* and 4mb data browsing per month whilst in the UK

Business Solo offer terms and conditions

1. Unlimited landline subject at all times to a fair usage policy of 3,000 minutes each month. Unlimited landline is for calls in the UK to UK landline 01, 02 and 03 numbers only.
2. Unlimited text is subject at all times to a fair usage policy of 3,000 texts each month. Unlimited text is for standard person to person texts within the UK only.
3. Unlimited Orange to Orange is subject to a fair usage policy of 3,000 minutes each month. Unlimited Orange to Orange means calls made from within the UK to other Orange mobiles within the UK. Calls made whilst roaming are not included. Orange numbers that receive a call whilst roaming would be charged standard roaming rates.
4. Calls or texts to 08 and 09 numbers and whilst abroad are not included and will be charged at your standard Service Plan rates.
5. Any inclusive data allowance is for UK GPRS data use only. Any inclusive data allowance that you do not use does not roll over.
6. Usage above fair use policies will constitute abuse and Orange may monitor usage and withdraw the unlimited use offer from your account, transfer you to a Service Plan more appropriate to your use or Disconnect your Account if the fair usage policy is abused.
7. Once an offer is applied to your subscription you will continue to receive it for the life of your contract. If your account is terminated for any reason, or you migrate to a different service plan (including a different option within Business Solo) or take another promotion from Orange, the offers will no longer apply and will be removed.
8. These offers cannot be used in conjunction with any other offer except for Orange's Blackberry Internet Service promotion.
9. Offers ends 30th June 2008.
10. Orange reserves the right to amend or vary these terms and conditions or to withdraw the whole or part of unlimited use or other offers.

Business Solo 200 Free Minutes Terms and Conditions Offer

1. The offer entitles you to 200 free minutes per month in addition to the normal bundled minutes. Your inclusive bundled minutes are used before you free minutes. Free minutes do not roll over if not used during the month.
2. Once an offer is applied to your subscription you will continue to receive it for the life of your contract. If your account is terminated for any reason, or you migrate to a different service plan (including a different option within Business Solo) or take another offer from Orange, the offer will no longer apply and will be removed.
3. This offer is available to new and resigning connections on an 18 or 24 month Business Solo talk plan signed through Orange Retail, Orange Telebusiness, Orange's Online shop or by calling Orange on 345.
4. The offer is not available to customers that sign up through any third party retailer or channel partner, or that sign up on an Orange Business Services Customer Agreement (OBSCA).
5. Offer ends 30th June 2008.
6. This offer can be used in conjunction with the Q208 unlimited landline or unlimited text Solo Offer and Orange's Blackberry Internet Service promotion, but cannot be used in conjunction with any other offer.
7. Orange reserves the right to amend or vary these terms and conditions or to withdraw the whole or part of unlimited use or other offers.

1. These terms and conditions apply to all customers connecting on an Orange Venture Service Plan. Orange Venture is available to Business customers connecting on line 1 only.
2. Orange Venture pricing is described at www.orange.co.uk/business/venture. Any benefit or offer included within your Orange Venture Service Plan will end if your use of that Service Plan ends. Usage outside of that included with your Service Plan will be charged at the relevant then current rate.
3. Connection is subject to status and a 12, 18, 24 or 36 month minimum connection period (or such longer minimum connection period) as stated in your agreement with Orange.
4. Resigning (or upgrading): The following rules apply when resigning or upgrading to Orange Venture during your minimum connection period:
   • If your current contract with Orange is an OBSCA or OBSMA, then you can only re-sign or upgrade in accordance with the terms of that agreement;
   • If your contract with Orange is not an OBSCA or OBSMA, you can resign or upgrade in the final 3 months of your current Minimum Connection Period contract but the remaining duration of your current Minimum Connection Period will be added to your new Minimum Connection Period.
5. Migration: The following rules apply to changes to your Orange Venture Service Plan during your minimum contracted connection period:
   • you can move to a higher Service Plan at any time;
   • If your contract with Orange is an OBSCA or OBSMA, then downward changes to your Service Plan are governed by the terms set out in your agreement;
   • If your contract with Orange is not an OBSCA or OBSMA, then regardless of anything in your terms and conditions which states otherwise (a) you may only change down one Service Plan step and on one occasion; and (b) that one step down can only occur after half the minimum connection period contracted for that Service Plan has expired. For example, if you contracted to Orange Venture 1650 on a 2 year contract, you can only change to Orange Venture 1100 and only after you have used Orange Venture 1650 for at least 12 months.
6. Voice:
   • "Your Anytime Any Network Minutes" include UK calls to Orange phones, UK landlines beginning with 01/02/03, other UK mobile networks and Orange answerphone. Calls to 08 and 09 numbers, 07 call-forwarding services and any calls made whilst Roaming are not included and are charged at prevailing rates - see price guide for details. Inclusive voice minutes that you do not use will rollover for one month. Inclusive minutes are used before minutes that have rolled over from the previous month. Orange magic numbers does not apply.
   • Service plans that include international calling: you can use your inclusive minutes to make calls from Orange in the UK to standard landline and mobiles numbers in the current list of specified countries specified at www.orange.co.uk/business/iddinbundle (Orange may change this list from time to time). Out of bundle calls and calls to countries not specified will be charged at Orange standard international rates.
7. Sharing: A leader on Orange Venture can also have sharers. Each sharer is charged a monthly sharer fee as set out in the pricing information. If the leader of the Service Plan is disconnected for any reason, then Orange may select a sharer to become the new leader. You cannot change a leader during its minimum connection period. The maximum and minimum numbers of sharers on each Orange Venture Service plan are set out in the pricing information.
8. Orange Business Additions:
   • Care: Where Service Plans include Orange Care, Orange Care is included for your minimum connection period and is then chargeable if you wish to keep it. Administration fees may apply to claims. Orange Care is subject to the terms and conditions set out at www.orange.co.uk/businesscare.
   • Answerphone: Where Service Plans include free calls to answerphone, those calls do not use inclusive minutes if they are made from your Orange mobile phone to your Orange answerphone whilst in the UK. Calls to your answerphone whilst roaming and use of the additional features such as answerphone call return, will be charged at your standard Service Plan rates.
   • Itemised billing: Where a Service Plans does not include free itemised billing, this can be requested and will be chargeable. Itemised billing may be provided online.
   • Best value mid-contract tariff review: Where the Customer's Service Plan includes this, the Customer may request Orange to conduct the review. This request must be made within 30 days of the contract mid-point (which is when the leader has been connected for half the minimum connection period). Orange will promptly conduct the review and inform the Customer of the results. Orange will make a recommendation, based on a review against the current inclusive Service Plan range and will be limited to a single Service Plan step downwards or unlimited steps upwards, within Orange Venture. Orange may, in its discretion, recommend a move to another Service Plan Family (such as Orange Venture).
   • Unlimited benefits: where applicable, you can select a benefit or benefits (as applicable) from a range of options but where you do not do so, Orange will choose which benefit to apply to your Account. Unless stated otherwise, any unlimited benefits do not include Roaming services or allowances.
   • Unlimited calls between sharers: You won't be charged for calls between users sharing the same plan on your account within the UK (subject to a fair usage policy*) and calls between sharers will not decrement your inclusive minutes.
     *Orange operates a fair usage policy for calls between you and the sharers within your talk-share group. Orange reserves the right to monitor call duration and the number of calls made between sharers. If, in Orange's reasonable opinion, your usage and/or your sharers' usage is excessive (excessive use is currently classified as over 5,000 minutes per user per month but this is subject to change), Orange reserves the right to request that you and/or your sharers reduce your usage and, in the event of continued excessive use, to migrate you and/or some or all of your sharers to an alternative Service Plan for the remaining term of your contract.
9. Charges for payments not made by direct debit will be applied as set out in the price guide.
10. Network terms: Service is subject to Orange's "Standard Network Terms and Conditions for the Supply of Orange Network Services" which are stated (as appropriate) in:
    • your Customer Information Form, Business/Small Business CIF, OBSCA, OBSMA; or
    • the pay monthly Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone user guide and at http://www.orange.co.uk/terms.

    With the exception of clause 5 above, where there is any inconsistency between these Orange Venture terms and conditions and the Standard Network Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.

11. Business is classified as a customer who can provide the following:
    • For limited companies, the company registration number and the VAT number;
    • For charities, the charity number;
    • For all other businesses, a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.
12. Orange reserves the right to replace or amend the Service Plans or these terms and conditions or to withdraw the Service Plans at any time without notice.
13. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

Orange Venture Offers for Orange customers

• 12 month contracts: no offers applicable.
• 18 month contracts: get 30% extra offer minutes and one unlimited* benefit.
• 24 month contracts: get 40% extra offer minutes and two unlimited* benefits.
• 36 month contracts: get 50% extra offer minutes and two unlimited* benefits.

Orange Venture Offers terms and conditions

1. "Offer Minutes" are those in excess of the standard minutes included in your chosen bundle size. Offer Minutes do not roll over. Standard inclusive minutes in your bundle are used before Offer Minutes.
2. Unlimited benefits:

   Term	Unlimited* Benefits Available
   	Orange to Orange calls	Any network weekend calls	Anytime landline calls	Any network weekday evening calls
   12 months	-	-	-	-
   18 months (You may choose one benefit shown)	Yes	Yes	-	-
   24 months (You may choose two benefits shown)	Yes	Yes	Yes	Yes
   36 months (You may choose two benefits shown)	Yes	Yes	Yes	Yes

   *fair usage policies apply
   
   
3. 'Unlimited Orange to Orange' is subject at all times to a fair usage policy of 3,000 minutes each month where taken as a single User (or 25,000 minutes each month where shared). 'Unlimited Orange to Orange' means calls made within the UK to other Orange mobiles within the UK. Calls made whilst roaming are not included. Orange numbers that receive a call whilst roaming would be charged standard roaming rates.
4. 'Unlimited any network weekend calls' is subject at all times to a fair usage policy of 3,000 minutes each month where taken as a single User (or 25,000 minutes each month where shared). 'Unlimited any network weekend calls' are Anytime Any Network Minutes (as defined in the Orange Venture Terms and Conditions) except that they must be used between 19:00hrs Friday and 07:00hrs on Monday and exclude calls to international numbers.
5. 'Unlimited landline' is subject at all times to a fair usage policy of 3,000 minutes each month where taken as a single User (or 25,000 minutes each month where shared). 'Unlimited landline' is for calls in the UK to UK landline 01, 02 and 03 numbers only.
6. 'Unlimited any network weekday evenings calls' is subject at all times to a fair usage policy of 3,000 minutes each month where taken as a single User (or 25,000 minutes each month where shared). 'Unlimited any network weekday evening calls' are Anytime Any Network Minutes (as defined in the Orange Venture Terms and Conditions) except that they must be used anytime between 19:00hrs and 07:00hrs the next day, Monday to Friday inclusive and exclude calls to international numbers.
7. Usage above fair use policies will constitute abuse and Orange may monitor usage and withdraw the unlimited use offer from your account, transfer you to a Service Plan more appropriate to your use or Disconnect your Account if the fair usage policy is abused.
8. Once an offer is applied to your subscription you will continue to receive it for the life of your contract. If your account is terminated for any reason, or you migrate to a different service plan (including a different option within Orange Venture) or take another promotion from Orange, the offers will no longer apply and will be removed.
9. These offers cannot be used in conjunction with any other offer except for Orange's Blackberry Internet Service promotion.
10. Offers end 30th June 2008.
11. Orange reserves the right to amend or vary these terms and conditions or to withdraw the whole or part of unlimited use or other offers.

Business Everywhere and Internet Everywhere Service Plans

This document describes the terms and conditions applicable to Business Everywhere and Internet Everywhere Service Plans. Business Everywhere and Internet Everywhere Service Plans give users high speed access to the internet and business applications such as email, via a range of networks.

BUSINESS EVERYWHERE COMMERCIAL OFFERING

Service Plans & Rules

Business Everywhere Service Plans charges for BUSINESS CUSTOMERS & NON–BUSINESS CUSTOMERS are (in addition to other charges):

* Europe refers to Roaming zones 1 – 2 (please see www.orange.co.uk for further details on Roaming zones)
Rest of the World refers to Roaming zones 3 – 7 (please see www.orange.co.uk for further details on Roaming zones)
Global refers to all Roaming zones (please see www.orange.co.uk for further details on Roaming zones)
** WiFi Band A includes all BT Openzone hotspots, The Cloud and WeRoam hotspots in the United Kingdom
WiFi Band B includes all Orange France hotspots, The Cloud and WeRoam hotspots outside of the United Kingdom
*** Subject to the applicable Fair Use Policy (see below)
^ Unlimited usage is permitted in the twenty–four (24) hours between 00.00am and 00.00am
^^ All browsing services (including without limitation all Orange World pages) will be chargeable by Orange to you and will result in the £7.00 (excluding VAT) daily Access Fee being levied against your Account

INTERNET EVERYWHERE COMMERCIAL OFFERING
Service Plans & Rules
Internet Everywhere Service Plans charges for NON–BUSINESS CUSTOMERS & BUSINESS CUSTOMERS are (in addition to other charges):

* Europe refers to roaming zones 1 – 2 (please see www.orange.co.uk for further details on roaming zones)
Rest of the World refers to roaming zones 3 – 7 (please see www.orange.co.uk for further details on roaming zones)
Global refers to all roaming zones (please see www.orange.co.uk for further details on roaming zones)
** WiFi Band A includes all BT Openzone hotspots, The Cloud and WeRoam hotspots in the United Kingdom
WiFi Band B includes all Orange France hotspots, The Cloud and WeRoam hotspots outside of the United Kingdom
*** Subject to the applicable Fair Use Policy (see below)

SPECIFIC SERVICE PLAN TERMS AND CONDITIONS

1. Connections on Business Everywhere and Internet Everywhere Service Plans (“the Service Plan(s)”) are subject to status and subject to a minimum contract length of twelve (12), eighteen (18) or twenty–four (24) Months (or such other Minimum Connection Period as stated in your agreement with Orange) unless otherwise stated. Travel Data Bundles cannot be taken by Non–Business Customers (see clause 12 below).
2. Out of bundle charges are as stated above.
3. Business Everywhere Daily, Business Everywhere and Internet Everywhere Unlimited 12, 18 and 24 and Business Everywhere Traveller 12, 18 and 24 are only available to single users and are subject to a fair usage policy of 3GB per Month (Unlimited 12, 18 and 24 and Traveller 12, 18 and 24) or 1GB per day (Daily) (the “Fair Use Policy”). Where your use of the Services exceeds the applicable Fair Use Policy, Orange may contact you in order to request that you moderate your use of these Services. If, even after contact from Orange, the Fair Use Policy is still breached by you, Orange reserves the right to Suspend your access to the Services (or restrict your bandwidth and/or data consumption); and / or require you to move your access to these Services to a Service Plan more appropriate to your use.
4. Unless otherwise agreed, Travel Data Bundles may be taken on a minimum subscription of one (1) calendar month and shall remain recurring for all following months unless Orange is informed to the contrary by you through at least ten (10) clear days notice prior to your next bill date. Failure by you to give such notice may result in further monthly charges being levied against your Account.
5. The prices shown for the Travel Data Bundles are on a per User basis and you must specify to Orange the Connection(s) to which the Travel Data Bundles will apply. The Travel Data Bundles cannot be shared by Group Customers/Users on the Group Business Customer Service Plans.
6. Global and Europe Travel Data Bundles cannot be used simultaneously by an individual User or Connection.
7. If a Travel Data Bundle is taken together with a Service Plan that is inclusive of Roaming data, then the allowance granted under the Travel Data Bundle will be used first.
8. Existing datacard customers may migrate to a Service Plan if it is permitted under Orange’s Standard Network Terms (as defined in Clause 11 below). If permitted to migrate to a Business Everywhere or Internet Everywhere Service Plan the new charges will be applied to your Account from your next bill date.
9. Business Customers (as defined in Clause 12 below) signing:
   1. an eighteen (18) month Group Business Customer Service contract will receive a 3.5% discount on the applicable Monthly Access Fee for eighteen (18) months; and
   2. a twenty–four (24) month Group Business Customer Service contract will receive a 7.5% discount on the applicable Monthly Access Fee for twenty–four (24) months.
10. The Service Plans are available to all customers, Business and consumer, as indicated by the relevant Service Plan above and in these terms and conditions.
11. Connection to the Service Plans are, in addition to these terms, subject to your normal Terms and Conditions for the Supply of Orange Network Services which are to be found:–
    1. at the back of your Orange phone user guide and at www.orange.co.uk/terms; or,
    2. if you are a Business Customer, your terms and conditions will be those stated (as appropriate) in:
       1. the small business Customer Information Form (Small Business CIF) terms and conditions for the supply of Orange Network Services; or
       2. the Orange Business Services Customer Agreement (OBSCA); or
       3. the Orange Business Services Master Agreement (OBSMA).
12. These various terms and conditions in clauses 11 (a) and 11 (b) are referred to here as “Orange’s Standard Network Terms”.
    A Business Customer is classified as a Customer who can provide the following for limited companies, the company registration number and the VAT number; or for charities, the charity number; or for all other businesses, a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.
13. Migration: The following rules apply to changes to the Service Plans during your Minimum Connection Period:–
    1. You can move to an equivalent or higher Business Everywhere or Internet Everywhere Service Plan (as applicable) at any time save that you cannot (under either Business Everywhere or Internet Everywhere Service Plans) move from a Single User Business Everywhere or Internet Everywhere Service Plan (as applicable) to a sharer on a Business Everywhere or Internet Everywhere Service Plan (as applicable);
    2. If your contract with Orange is an OBSCA or OBSMA, then downward changes to your Service Plan are governed by the terms set out in your agreement;
    3. If your contract with Orange is not an OBSCA or OBSMA, then regardless of anything in the Standard Network Terms and Conditions for the Supply of Orange Network Services which states otherwise (a) you may only change down one Business Everywhere or Internet Everywhere Service Plan (as applicable) step and on one occasion only; and (b) that one step down can only occur after half the Minimum Connection Period contracted for that Business Everywhere or Internet Everywhere Service Plan (as applicable) has expired. For example, if you contracted to Data 90 on a twenty–four (24) month Minimum Connection Period, you can only change to Data 65 and only after you have been Connected to Data 90 for at least twelve (12) months.
    For the avoidance of doubt, you may not at any stage of your agreement migrate from a Business Everywhere Service Plan to an Internet Everywhere Service Plan or from an Internet Everywhere Service Plan to a Business Everywhere Service Plan.
14. Resigning (or upgrading): The following rules apply when resigning or upgrading to the Service Plans during your Minimum Connection Period:
    1. If your current contract with Orange is an OBSCA or OBSMA, then you can only re–sign or upgrade in accordance with the terms of that agreement;
    2. If your contract with Orange is not an OBSCA or OBSMA, you can resign or upgrade in the final 3 months of your current Minimum Connection Period contract but the remaining duration of your current Minimum Connection Period will be added to your new Minimum Connection Period.
15. The Service Plans do not include charges for SMS messages. These will be charged at Orange’s standard SMS rates current at the time.
16. Roaming (3G and GPRS) is subject to connection to foreign networks and cannot be guaranteed.
17. If there is no mobile broadband coverage at your Primary Usage Location (Primary Usage Location is the address where the Service Plan is registered; Orange reserve the right to test mobile broadband coverage at your Primary Usage Location before agreeing any return or Service Plan cancellation) you will have 2 weeks from the date of your purchase to return the product and cancel the Service Plan. Should you fail to return the product in the condition in which it was supplied you will be responsible for paying the retail cost of the items (this being the manufacturers or Oranges RRP at the date of purchase).
18. Where Connected to a Group Service Plan (i.e. a shared Service Plan), you may not transfer the leader Connection to another Connection or number. Where the leader Connection is Disconnected, Orange reserves the right, in its sole discretion, to select the Connection to which the leader tariff will be chargeable and you shall be liable to pay such Charges applicable to that Connection for the remainder of that Connection’s Minimum Connection Period.
19. Where there is any inconsistency between these Terms and Conditions and Orange’s Standard Network Terms, Orange’s Standard Network Terms will prevail.
20. Orange reserves the right to replace or amend the Service Plans (including the Travel Data Bundles) or these terms and conditions or to withdraw the Service Plans at any time on reasonable notice. Orange reserves the right to withdraw the whole or a part of the Service Plans upon providing not less than thirty (30) days’ notice.
21. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

1. These terms and conditions apply to all customers on an Orange Infinity Service Plan. Orange Infinity is available to Business customers connecting on line 1 only.
2. Orange Infinity pricing is described at shop.orange.co.uk/business/plans/infinity. Any benefit or offer included within your Orange Infinity Service Plan will end if your use of that Service Plan ends.
3. Connection is subject to status and an 18, 24 or 36 month minimum connection period (or such longer minimum connection period) as stated in your agreement with Orange.
4. Resigning (or upgrading): The following rules apply when resigning or upgrading to Orange Infinity during your minimum connection period:
   • If your current contract with Orange is an OBSCA or OBSMA, then you can only re-sign or upgrade in accordance with the terms of that agreement;
   • If your contract with Orange is not an OBSCA or OBSMA, you can resign or upgrade in the final 3 months of your current Minimum Connection Period contract but the remaining duration of your current Minimum Connection Period will be added to your new Minimum Connection Period.
5. Migration: You can not change your Orange Venture talkplan to a different talkplan with a lower access fee until your minimum connection period has expired or you resign your contract with Orange. You may change your Orange Infinity talkplan to a Orange Venture talkplan with a higher access fee at any point in your minimum contract period.
6. Voice:
   • Unlimited UK calls subject to a fair use policy of 5000 minutes per month and covers calls to UK landlines beginning with 01/02/03, other UK mobile networks and Orange answerphone. Calls to 08 and 09 numbers, 07 call-forwarding services and any calls made whilst Roaming are not included and are charged at prevailing rates - see price guide for details.
   • international calling: you can use your inclusive minutes to make calls from Orange in the UK to standard landline and mobiles numbers in the current list of specified countries specified at www.orange.co.uk/business/iddinbundle (Orange may change this list from time to time). Out of bundle calls and calls to countries not specified will be charged at Orange standard international rates.
7. Text: unlimited text allowance is for standard person to person text messages sent within the UK and is subject to a fair use policy of 3000 messages per month.
8. Usage above fair use policies will constitute abuse and Orange may monitor usage and withdraw the unlimited use offer from your account, transfer you to a Service Plan more appropriate to your use or Disconnect your Account if the fair usage policy is abused.
9. DATA: where included your data allowance is for UK GPRS data use only. Any inclusive data allowance that you do not use does not roll over.
10. Sharing: you cannot add any sharers to Orange Infinity.
11. Orange Business Additions:
    • Care: Where Service Plans include Orange Care, Orange Care is included for your minimum connection period and is then chargeable if you wish to keep it. Administration fees may apply to claims. Orange Care is subject to the terms and conditions set out at www.orange.co.uk/businesscare.
    • Answerphone: Where Service Plans include free calls to answerphone, those calls do not use inclusive minutes if they are made from your Orange mobile phone to your Orange answerphone whilst in the UK. Calls to your answerphone whilst roaming and use of the additional features such as answerphone call return, will be charged at your standard Service Plan rates.
12. Charges for payments not made by direct debit will be applied as set out in the price guide.
13. Network terms: Service is subject to Orange's "Standard Network Terms and Conditions for the Supply of Orange Network Services" which are stated (as appropriate) in:
    • your Customer Information Form, Business/Small Business CIF, OBSCA, OBSMA; or
    • the pay monthly Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone user guide and at http://www.orange.co.uk/terms.
    With the exception of clause 5 above.
14. Business is classified as a customer who can provide the following:
    • For limited companies, the company registration number and the VAT number;
    • For charities, the charity number;
    • For all other businesses, a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.
15. Orange reserves the right to replace or amend the Service Plans or these terms and conditions or to withdraw the Service Plans at any time without notice.
16. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

1. These terms and conditions apply to all customers on an Orange Business Everywhere with Laptop Service Plan
2. The Business Everywhere with Laptop Service Plans are:
   1. only available to Business Customers - consumer customers are not eligible and by taking one of these plans you represent that you are buying as a business customer;
   2. only available through selected direct channels - there are not available from any of Orange’s third party retailers or channel partners;
   3. subject to a maximum of 10 Service Plans per Customer.
3. Resigning (or upgrading): The following rules apply when resigning or upgrading to Orange Business Everywhere with Laptop Service Plan during your minimum connection period:
   • If your current contract with Orange is an OBSCA or OBSMA, then you can only re-sign or upgrade in accordance with the terms of that agreement;
   • If your contract with Orange is not an OBSCA or OBSMA, you can resign or upgrade in the final 3 months of your current Minimum Connection Period contract but the remaining duration of your current Minimum Connection Period will be added to your new Minimum Connection Period.
4. Migration: The following rules apply to changes to your Orange Business Everywhere with Laptop Service Plan Service Plan during your minimum connection period:
   • regardless of anything stated to the contrary in any other terms (including the Standard Network Terms and Conditions for the Supply of Orange Network Services), you cannot move up or down Business Everywhere with Laptop Service Plans, and nor can you move to another type of service plan until your minimum connection period expires

Business Everywhere with Laptop Service Plan Commercial offer

Service Plans & Rules
Business Everywhere with Laptop Service Plan charges are (in addition to other charges):

All other rates not specified are Orange’s standard published pricing.
Unused WiFi minutes do not roll over.

* Europe refers to Roaming zones 1 - 2 (please see www.orange.co.uk for further details on Roaming zones)
Rest of the World refers to Roaming zones 3 - 7 (please see www.orange.co.uk for further details on Roaming zones)
Global refers to all Roaming zones (please see www.orange.co.uk for further details on Roaming zones)
** WiFi Band A includes all BT Openzone hotspots, The Cloud and WeRoam hotspots in the United Kingdom
WiFi Band B includes all Orange France hotspots, The Cloud and WeRoam hotspots outside of the United Kingdom
*** Subject to the applicable Fair Use Policy (see below)

5. Business Everywhere with Laptop Service Plans comprises:
   1. data access as set out in the table above:
   2. an inclusive Laptop. "Laptop" means the laptop computer (and any chargers, cables, cases, accessories, or other peripherals, but not your USB modem Device) supplied to you as part of your Service Plan (and excluding anything that you may separately purchase from Orange).
   3. a USB modem Device where required. Unless otherwise stated the USB modem Device is supplied without additional charge. The specification of the USB modem may change from time to time.
   4. A 24 month warranty package for your Laptop as described below.
6. Laptop specifications: Your Service Plan includes an entry, mid or embedded laptop as designated by Orange from time to time, and described at www.orange.co.uk/business/laptops (which prevails over any conflicting information and as may be updated from time to time). The model and specification of the Laptop is subject to change without notice, but will be (in Orange’s absolute discretion) of a comparable (or better) specification. Unless otherwise stated as part of the specification on www.orange.co.uk/business/laptops or which is pre-installed on the Laptop, no software is supplied as part of the Business Everywhere with Laptop Service Plans.
7. Laptop availability: Your order is subject to availability of Laptops. Orange will endeavour to supply your Laptop to you as quickly as possible, but there could be delays including due to stock availability. If your SIM has Connected to the Orange Network, then your Service Plan will continue (and Charges will be payable) during any period of delay.
8. Laptop compatibility: Orange will test the Laptop and USB modem Device to ensure general compatibility. There is no guarantee that the Laptop will work with any other device or application. USB Devices are not guaranteed to work on other laptops.
9. Fair use: Business Everywhere with Laptop Service Plans are subject to a fair usage policy of 5GB per Month (the "Fair Use Policy"). Where your use of the Services exceeds the applicable Fair Use Policy, Orange may contact you in order to request that you moderate your use of these Services. If, even after contact from Orange, the Fair Use Policy is still breached by you, Orange reserves the right to Suspend your access to the Services (or restrict your bandwidth and/or data consumption); and / or require you to move your access to these Services to a Service Plan more appropriate to your use.
10. Title: Title to the Laptop shall pass to you upon Orange having accepted you as a customer on the Service Plan and the Laptop having been delivered to you. You will remain liable for the monthly charges for your chosen Service Plan for the Minimum Connection Period.
11. Orange Care: does not apply to the Laptop or to your USB Modem. You can buy Orange Care separately for your USB Modem.
12. returns: in the event that orange agrees to the cancellation of a connection for whatever reason, then the Laptop as well as the USB Modem (as applicable), must be returned to Orange with all the original packaging. These Service Plans are for Business only.
13. warranty:
    Your Business Everywhere with Laptop Service Plan includes a warranty that is provided by HP. The details of your warranty are set out at http://h40059.www4.hp.com/warraminty/support/tc.php and http://h40059.www4.hp.com/warranty/ (or such other URLs as may be notified from time to time), and will normally be included in the box with your Laptop. The warranty is provided to you by HP direct, and warranty claims must be processed through the notified HP technical helpline. The warranty lasts for 24 months form the date your laptop is sent to you. Note, that if your Service Plan is longer than 24 months, you will only have the benefit of this warranty for the stated 24 months.
    
    Your USB Modem is not covered by the HP warranty.
14. Orange works with various partners to deliver these Service Plans to you. Those partners may receive your details and may make offers to you to take additional services. Orange is not responsible for any such additional services and has no liability for them.
15. Any benefit or offer included within your Orange Business Everywhere with Laptop Service Plan Service Plan will end if your use of that Service Plan ends. In particular, if your Service Plan is terminated for any reason, then the Laptop inclusive warranty will cease.
16. Connection is subject to status and a 24 month minimum connection period (or such longer minimum connection period) as stated in your agreement with Orange. After expiry of the minimum connection period, your Service Plan will continue unless and until terminated in accordance with the Standard Network Terms and Conditions for the Supply of Orange Network Services (described below).
17. You cannot add any sharers to Orange Business Everywhere with Laptop Service Plan.
18. Charges for payments not made by direct debit will be applied as set out in the price guide.
19. These service Plans cannot be taken in conjunction with any offer, promotion or other commercial incentive run or offered by Orange.
20. Network terms: Service is subject to Orange’s "Standard Network Terms and Conditions for the Supply of Orange Network Services" which are stated (as appropriate) in:
    • your Customer Information Form, Business/Small Business CIF, OBSCA, OBSMA; or
    • the pay monthly Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone user guide and at http://www.orange.co.uk/terms.
    With the exception of clauses 3 and 4 above, where there is any inconsistency between these Orange Business Everywhere with Laptop Service Plan terms and conditions and the Standard Network Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
21. Business is classified as a customer who can provide the following:
    • For limited companies, the company registration number and the VAT number;
    • For charities, the charity number;
    • For all other businesses, a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.
22. Orange reserves the right to replace or amend the Service Plans or these terms and conditions or to withdraw the Service Plans at any time without notice.
23. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

Business Sense Terms and Conditions

1. These terms and conditions apply to all customers on any Business Sense, Business Sense Discount or Business Sense Option Service Plan (in these terms “Business Sense” means any of these plans unless stated otherwise). Business Sense is available to Business customers connecting on line 1 only.
2. Business Sense pricing is described at www.orange.co.uk/business/sense. Any benefit or offer included within your Business Sense Service Plan will end if your use of that Service Plan ends. Usage outside of that included with your Service Plan will be charged at the relevant then current rate.
3. Connection is subject to status and an 18, 24 or 36 month minimum connection period (or such longer minimum connection period) as stated in your agreement with Orange.
4. Resigning (or upgrading): The following rules apply when resigning or upgrading to Business Sense during your minimum connection period:
   • If your current contract with Orange is an OBSCA or OBSMA, then you can only re–sign or upgrade in accordance with the terms of that agreement;
   • If your contract with Orange is not an OBSCA or OBSMA, you can resign or upgrade in the final 3 months of your current Minimum Connection Period contract but the remaining duration of your current Minimum Connection Period will be added to your new Minimum Connection Period.
5. Migration: The following rules apply to changes to your Business Sense Service Plan during your minimum contracted connection period:
   • you can move to a higher Service Plan at any time;
   • If your contract with Orange is an OBSCA or OBSMA, then downward changes to your Service Plan are governed by the terms set out in your agreement;
   • If your contract with Orange is not an OBSCA or OBSMA, then regardless of anything in your terms and conditions which states otherwise (a) you may only change down one Service Plan step and on one occasion; and (b) that one step down can only occur after half the minimum connection period contracted for that Service Plan has expired. For example, if you contracted to Business Sense 15000 on a 2 year contract, you can only change to Business Sense 12000 and only after you have used Business Sense 15000 for at least 12 months.
6. Voice:
   • Your Anytime Any Network Minutes include UK calls to Orange phones, UK landlines beginning with 01/02/03, other UK mobile networks and Orange answerphone. Calls to 08 and 09 numbers, 07 call–forwarding services and any calls made whilst Roaming are not included and are charged at prevailing rates – see price guide for details. Inclusive voice minutes that you do not use will rollover for one month.  Inclusive minutes are used before minutes that have rolled over from the previous month. Orange magic numbers does not apply. International calling is not included in your plan as standard and is charged at Orange standard rates.
7. Sharing:
   A leader on Business Sense can also have sharers. Each sharer is charged a monthly sharer fee as set out in the pricing information. If the leader of the Service Plan is disconnected for any reason, then Orange may select a sharer to become the new leader. You cannot change a leader during its minimum connection period. The maximum and minimum numbers of sharers on each Business Sense Service Plan are set out in the pricing information.
8. Orange Business Additions:
   • Care: Where Service Plans include Orange Care, Orange Care is included for your minimum connection period and is then chargeable if you wish to keep it. Administration fees may apply to claims. Orange Care is subject to the terms and conditions set out at www.orange.co.uk/businesscare.
   • Answerphone: Where Service Plans include free calls to answerphone, those calls do not use inclusive minutes if they are made from your Orange mobile phone to your Orange answerphone whilst in the UK. Calls to your answerphone whilst roaming and use of the additional features such as answer–phone call return, will be charged at your standard Service Plan rates.
   • Itemised billing: Business Sense Service Plans include free itemised billing. Itemised billing may be provided online.
   • Best value mid–contract tariff review: Where the Customer’s Service Plan includes this, the Customer may request Orange to conduct the review. This request must be made within 30 days of the contract mid–point (which is when the leader has been connected for half the minimum connection period). Orange will promptly conduct the review and inform the Customer of the results. Orange will make a recommendation, based on a review against the current inclusive Service Plan range and will be limited to a single Service Plan step downwards or unlimited steps upwards, within Business Sense. Orange may, in its discretion, recommend a move to another Service Plan family (such as Business Infinity).
   • Unlimited benefits: unless stated otherwise, any unlimited benefits do not include Roaming services or allowances.
   • Unlimited calls between sharers: You won’t be charged for Orange to Orange calls between users sharing the same plan on your account within the UK (subject to a fair usage policy*) and calls between sharers will not decrement your inclusive minutes.
     
     *Orange operates a fair usage policy for calls between you and the sharers within your talk–share group. Orange reserves the right to monitor call duration and the number of calls made between sharers. If, in Orange’s reasonable opinion, your usage and/or your sharers’ usage is excessive (excessive use is currently classified as over 3,000 minutes per user per month but this is subject to change), Orange reserves the right to request that you and/or your sharers reduce your usage and, in the event of continued excessive use, to migrate you and/or some or all of your sharers to an alternative Service Plan for the remaining term of your contract.
     
     – Unlimited SMS between your sharers: You won’t be charged for Orange to Orange SMS between users sharing the same plan on your account within the UK (subject to a fair usage policy**), and SMS between sharers will not decrement any inclusive text.
     
     **Orange operates a fair usage policy for SMS between you and the sharers within your talk–share group. Orange reserves the right to monitor the number of SMS made between sharers. If, in Orange’s reasonable opinion, your usage and/or your sharers’ usage is excessive (excessive use is currently classified as over 2,000 SMS per user per month but this is subject to change), Orange reserves the right to request that you and/or your sharers reduce your usage and, in the event of continued excessive use, to migrate you and/or some or all of your sharers to an alternative Service Plan for the remaining term of your contract.
     
     
9. Charges for payments not made by direct debit will be applied as set out in the price guide.
10. Network terms: Service is subject to Orange’s “Standard Network Terms and Conditions for the Supply of Orange Network Services’ which are stated (as appropriate) in:
    • your Customer Information Form, Business/Small Business CIF, OBSCA, OBSMA; or
    • the pay monthly Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone user guide and at http://www.orange.co.uk/terms.

      With the exception of clause 5 above, where there is any inconsistency between these Business Sense terms and conditions and the Standard Network Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.

11. Business is classified as a customer who can provide the following:
    • For limited companies, the company registration number and the VAT number;
    • For charities, the charity number;
    • For all other businesses, a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.
12. Orange reserves the right to replace or amend the Service Plans or these terms and conditions or to withdraw the Service Plans at any time without notice.
13. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

Business Sense Discount offer terms and conditions

1. The discounts shown will be applied to your monthly leader and sharer subscription charges provided your account remains up to date. All additional sharers added to your Service Plan must be connected for the same minimum connection period as your leader‘s minimum connection period.
2. Once an offer is applied to your subscription you will continue to receive it for the life of your contract. If your account is terminated for any reason, or you migrate to a different service plan (including a different option within Business Sense) or take another promotion from Orange, the offers will no longer apply and will be removed.
3. These Offers are time limited and ends on the published date (see www.orange.co.uk/business/Sense for details).
4. Orange reserves the right to amend or vary these terms and conditions or to withdraw the whole or part of unlimited use or other offers.

Business Sense Options offer terms and conditions

1. Unlimited Orange to Orange is subject to a fair usage policy of 3,000 minutes per user each month. Unlimited Orange to Orange means calls made from within the UK to other Orange mobiles within the UK. Calls made whilst roaming are not included. Orange numbers that receive a call whilst roaming would be charged standard roaming rates.
2. landline: Unlimited Landline is subject at all times to a fair usage policy of 3,000 minutes per user each month. Unlimited and inclusive landline is for calls in the UK to UK landline 01, 02 and 03 numbers only.
3. Text Any text allowance is for standard person to person text messages sent within the UK. Inclusive texts are used before texts that have rolled over from the previous month. Out of bundle texts will be charged at your Service Plan rate.
4. inclusive IDD: you can use your inclusive IDD minutes to make calls from Orange in the UK to standard landline and mobiles numbers in the current list of specified countries specified at www.orange.co.uk/business/iddinbundle (Orange may change this list from time to time). Out of bundle calls and calls to countries not specified will be charged at Orange standard international rates.
5. Unused inclusive benefits (calls and texts) do not roll over to the following month.
6. Calls or texts to 08 and 09 numbers and whilst abroad are not included and will be charged at your standard Service Plan rates.
7. Usage above fair use policies will constitute abuse and Orange may monitor usage and withdraw the unlimited use offer from your account, transfer you to a Service Plan more appropriate to your use or Disconnect your Account if the fair usage policy is abused.
8. Once an offer is applied to your subscription you will continue to receive it for the life of your contract. If your account is terminated for any reason, or you migrate to a different service plan (including a different option within Business Sense) or take another promotion from Orange, the offers will no longer apply and will be removed.
9. These Offers are time limited and ends on the published date (see www.orange.co.uk/business/Sense for details).
10. Orange reserves the right to amend or vary these terms and conditions or to withdraw the whole or part of unlimited use or other offers.

This document describes the terms and conditions applicable to "Business Everywhere Flexible Data Bundles".

Business Everywhere Flexible Data Bundles

Business Everywhere Flexible Data Bundles gives Users high speed access to the internet and business applications such as email, via a range of networks

COMMERCIAL OFFERING
Tariffs & Rules
Business Everywhere Flexible Data Bundles charges for business and consumer are (in addition to other charges):



Business Tariff (excl. VAT)	Pay as you Consume	Flexble Data 20	Flexible Data 35	Flexible Data 45*	Flexible Data 65	Flexible Data 90	Flexible Data 170	Flexible Data 400	Flexible Data 750	Flexible Data 1050	Flexible Data 1300
Monthly Access Fee	none	£20	£35	£45	£65	£90	£170	£400	£750	£1050	£1300
cost per MB UK 3G/GPRS	£1	12.5p	11p	4.5p	10p	9p	8.5p	8p	7.5	7p	6.5p
cost per MB roaming 3G/GPRS	£6.50	£6.50	£6.34	£5.75	£6	£5.75	£5.75	£5.50	£5.50	£5.50	£5.50
cost per minute WiFi Band A**	9p	8p	8p	7p	8p	7p	7p	7p	7p	7p	7p
cost per minute WiFi Band B***	13p	12p	11. 5p	10p	11p	10p	10p	9p	9p	9p	9p
Max no. connections (subject to sharer fees)	n/a	50	50	1	100	100	150	150	200	200	200
sharer fee (per sharer per month)	n/a	£12	£12	n/a	£12	£12	£12	£12	£12	£12	£12





Consumer Tariff (incl. VAT)	Pay as you Consume	Flexble Data 20	Flexible Data 35	Flexible Data 45*	Flexible Data 65	Flexible Data 90
Monthly Access Fee	none	£23.00	£40.25	£51.75	£74.75	£103.50
cost per MB UK 3G/GPRS	£1.15	£0.15	£0.13	£0.05	£0.12	£0.11
cost per MB roaming 3G/GPRS	£7.48	£7.48	£7.29	£6.63	£6.95	£6.63
cost per minute WiFi Band A**	£0.11	£0.09	£0.09	£0.08	£0.09	£0.08
cost per minute WiFi Band B***	£0.15	£0.14	£0.14	£0.12	£0.13	£0.12
Max no. connections (subject to sharerfees)	n/a	50	50	1	100	100
Sharer fee (per sharer per month)	n/a	£13.80	£13.80	n/a	£13.80	£13.80

* Flexible Data 45 is only available to single subscribers

** Wifi Band A includes all BT Openzone hotspots and WeRoam hotspots in the UK

*** Wifi Band B includes all Orange France hotspots and WeRoam hotspots outside the UK

• The Monthly Access Fee will be depleted by usage at the charges stated above for each relevant Tariff. Out of bundle charges are as stated above.
• Existing datacard Customers may migrate to a Business Everywhere Flexible Data Bundle if it is permitted under Orange's Standard Network Terms. If permitted to migrate to a Business Everywhere Flexible Data Bundle the new charges will be applied to your Account from your next bill date.
• With the exception of Pay As You Consume and Flexible Data 45, additional users can be added subject to the applicable sharer fee payable per sharer per month.
• Customers signing:
• an 18 month contract will receive a 3.5% discount on the Monthly Access Fee for 18 months;
• a 24 month contract will receive a 7.5% discount on the Monthly Access Fee for 24 months; and
• a 36 month contract will receive a 15% discount on the Monthly Access Fee for 36 months.


OTHER TERMS
1. The Business Everywhere Flexible Data Bundles ("the Tariffs") are available to all customers, business and consumer.
2. Connection to the Tariffs are, in addition to these terms, subject to your normal Terms and Conditions for the Supply of Orange Network Services which are to be found:
• at the back of your Orange phone user guide and atwww.orange.co.uk; or,
• if you are a Business Customer, your terms and conditions will be those stated (as appropriate) in:
• the small business Customer Information Form (Small Business GIF) terms and conditions for the supply of Orange Network Services; or
• the Orange Business Services Customer Agreement (OBSCA); or
• the Orange Business Services Master Agreement (OBSMA). These various terms and conditions are referred to here as 'Orange's Standard Network Terms'
3. A Business Customer is classified as a Customer who can provide the following:
• (a) for limited companies, the company registration number and the VAT number; or
• (b) for charities, the charity number; or
• (c) for all other businesses, a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.
4. Connection is subject to status and a 12 month mhimum contract (or such longer Minimum Connection Period as stated in your agreement with Orange).
5. Migration: The following rules apply to changes to the Tariff during your Minimum Connection Period:
• You can move to an equivalent or higher Tariff at any time;
• If your contract with Orange is an OBSCA or OBSMA, then downward changes to your Service Plan are governed by the terms set out in your agreement;
• If your contract with Orange is not an OBSCA or OBSMA, then regardless of anything in the Standard Network Terms and Conditions for the Supply of Orange Network Services which states otherwise (a) you may only change down one Service Plan step and on one occasion only; and (b) that one step down can only occur after half the Minimum Connection Period contracted for that Service Plan has expired. For example, if you contracted to Flexible Data 90 on a 24 month Minimum Connection Period, you can only change to Flexible Data 65 and only after you have been Connected to Flexible Data 90 for at least 12 months.
6. The Tariffs do not include charges for SMS messages. These will be charged at Orange's standard SMS rates from time to time.
7. Roaming (3G and GPRS) is subject to connection to foreign networks and cannot be guaranteed.
8. Where there is any inconsistency between these Terms and Conditions and Orange's Standard Network Terms, Orange's Standard Network Terms will prevail
9. Orange reserves the right to replace or amend the Tariffs or these terms and conditions or to withdraw the Tariffs at any time on reasonable notice. Orange reserves the right to withdraw the whole or a part of the Tariffs upon providing not less than 30 days' notice.
10. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

1. These terms apply to all Orange customers connecting or upgrading to an Internet Everywhere Service Plan.
2. Connection is subject to status and minimum term 18 month contract or other minimum connection period as stated in your agreement with Orange. Existing customers are also subject to the Our Customers First terms at www.orange.co.uk/terms
3. All Internet Everywhere plans are subject to such allowance as is set on the plan. Should you exceed your allowance, your standard out of bundle service plan rates will apply.
4. Unlimited usage on Early Bird plans is subject to fair usage of 5GB per day.
5. Orange Bill Promise is subject to fair usage of 2GB per month over and above the monthly allowance on your plan. The Orange Bill Promise cap is for UK usage only and does not include roaming charges, additional bundle or service charges. Orange Bill Promise is an Additional Service and Orange reserves the right to remove Orange Bill Promise or amend the Orange Bill Promise cap at any time.
6. If you exceed your allowance or any fair usage applicable (including the Orange Bill Promise), Orange may monitor usage and restrict your bandwidth and/or data consumption and/or require you to move to a service plan more appropriate to your use and/or add a chargeable bundle to your account and/or disconnect you.
7. Usage in the UK only. No roll over of unused benefits. Roaming is subject to connection to foreign networks and cannot be guaranteed.
8. Charges for text messages are not included and will be charged at Orange’s standard text rates.
9. Out of bundle charges for roaming and UK usage apply, see www.orange.co.uk/mobilebbguide for details.
10. For details of Service Plan charges and for details of services not included see the Price Guide at www.orange.co.uk/mobilebbguide If you do not pay by Direct Debit charges set out in the Price Guide will apply.
11. Connection to the service plans are, in addition to these terms, subject to your normal Terms and Conditions for the Supply of Orange Network Services which can be found at www.orange.co.uk/terms.
12. Under the Orange coverage guarantee, if you don’t have mobile broadband coverage at your main point of usage, you have the right to cancel your contract within two weeks from purchase. Any usage in that time will be charged. For details of charges see the Price Guide at www.orange.co.uk/mobilebbguide
13. Orange reserves the right to replace, amend or withdraw the service plans (in whole or part) or these terms at any time on reasonable notice.

1. These terms apply to all Orange customers connecting or upgrading to an Internet Everywhere with Laptop Service Plan ("the Laptop Service Plan"). Connection to the Laptop Service Plan is subject to status and a minimum contract length of 18 months. Connection to the Laptop Service Plan is subject to Internet Everywhere terms (save for clause 4) as set out above.
2. Laptops subject to availability.
3. During your minimum connection period you cannot migrate to another Internet Everywhere Service Plan or Laptop Service Plan.
4. Inclusive text messages bundles are included with your Laptop Service Plan, please see Price Guide for details. Any text usage over and above your inclusive text message bundle will be charged at standard rates, see Price Guide at www.orange.co.uk/mobilebbguide for details.
5. The laptop comes with a 24 month warranty which is provided by the manufacturer. Please see inbox material for details. Orange Care is not offered on the laptops.
6. In the event that Orange agrees to the cancellation of a connection, then the Laptop as well as the USB Modem (as applicable), must be returned to Orange with all the original packaging within 30 days or you may be charged for them.
7. The offer is not available in conjunction with any other promotion.

1. Select 'Tools' from the main task bar then 'Internet Options'
2. Click On the 'Privacy' tab
3. Choose the level Of cookie security you want, ranging from Block All Cookies, High, Medium High, Medium (default level), Low and Accept All Cookies

1. Select 'Tools' from the main task bar then 'Internet Options'
2. Change to the 'Security' tab and click 'Custom Level'
3. Scroll down to the 'Cookies' section and set 'Disable'
4. Click 'OK'

1. Select 'Tools' from the main task bar and then 'Options'
2. Click On the 'Privacy' panel and then click On 'Cookies'
3. Uncheck the 'Allow sites to set cookies' Option
4. Click 'OK'

1. Select 'Edit' from the main task bar then 'Preferences'
2. Expand 'Privacy & Security' in the category menu and click 'cookies'
3. Select the requried Option under 'Cookie Acceptance Policy'
4. Click 'OK'

• act fairly and reasonably when in contact with you
• help you to understand how our products and services work
• deal with any complaints quickly and fairly
• make sure that all our products and services keep to relevant laws and regulations
• make copies of this code available on our website and in writing (including in large print, on audio tape and in Braille)
• train all our staff and contact centre agents to follow this code at all times

• Dial-up Pay As You Go: No monthly fee, you simply pay local call rates for your time online as charged by your existing phone supplier. Click here to find out more: orange.co.uk/time/dialup

• broadband: We offer a choice of broadband packages - please see our website for further details. Click here to find out more: orange.co.uk/time/broadbandaccess
• home phone: Orange offers a home phone line service included in some of the broadband packages. One of these also includes a line rental option. Click here to find out more: orange.co.uk/time/talk
• second line: this phone service is only available on our packages that include the wireless router that we call the Livebox. By plugging an ordinary phone into the Livebox, you'll get a second phone line to make and receive calls. Click here to find out more orange.co.uk/time/talk/secondline

• If there's anything you don't understand in the terms of use relating to our Dial-up Packages, or if you'd like a printed copy of the terms of use, phone customer support on 0844 412 2202 between 8am and 10pm, any day of the week.
• If you have any questions about the terms of use for Home Broadband and our telephone services, then just call 0844 873 8586,(or 0844 871 0079 if you're on a Starter package) between 7am and 11pm, any day of the week.

• visiting our website
• visiting any of the Orange Stores
• calling customer support on 0844 873 8586, (or 0844 871 0079 if you're on a Starter package)

• We will e-mail you straight away if we have not managed to collect a payment. We will send this message to the e-mail address you supplied when you registered.
• If we still can't get payment, we may write to you to let you know what to do to stop us closing your account.
• If we still don't hear from you, we will suspend or close your account.
• If you are not sure what to do, phone customer support on on 0844 873 8586, (or 0844 871 0079 if you're on a Starter package) or 0844 412 2202 for dial-up packages.

• tell you whether they are processing your personal information
• tell you why they are processing your personal information
• tell you who will receive or process the personal information they hold on you
• give you a copy of any personal information we hold, in a way you can understand
• respond to your request within 40 days

• provide details about your account
• provide details about you (for example, your date of birth and contact details)
• tell us what information you want to see or ask about
• give us any information that will allow us to identify the information you want
• provide proof of your identity
• send a cheque for £10 to cover our administration costs

• Special announcements - we will give you details of any relevant special offers that might apply to you
• Service announcements - we will communicate with you to let you know about any changes in our policies, this code of practice or any relevant terms of use.
• Marketing communications - we keep to direct marketing best practices so will only send you marketing information you agreed to when you registered with us. If you agreed to receive marketing information but have registered with either the mailing or phone preference services you will be removed from any communication and special offers we send.

• A free privacy service with parental controls to protect minors from harmful or inappropriate material. The parental controls function lets parents or carers choose what children can do and see online and offers a facility to manually block or allow websites which gives you greater control over the standard service.
• Free anti-virus and spam filters are available on our email service
• We offer users of our Internet search service a 'safe search' function to control results
• Orange operates a 'notice and take down' procedure for reported inappropriate content on our web portal and provides clear links from various services to enable users to report abuse of any sort.
• Orange uses the IWF list of illegal child abuse websites to prevent inadvertent access to such images on both our fixed and mobile platforms.

• numbers beginning with 09
• directory enquiry services on numbers beginning 118
• reverse billed short codes, where you are charged for receiving the content/messages, which will be 4 or 5 digits, beginning with either 8, 6 or 2

• For Dial-up Packages you can call us on 0844 412 2202
• For Home Broadband and second line you can call us on 0844 873 8586 (or 0844 871 0079 if you're on a Starter package.)

• If you would like to e-mail us, simply go to our help channel and follow the instructions. We aim to reply to all emails within 48 hours. However, remember that email is not a secure way to exchange personal or sensitive information.
• If you prefer to send a letter, then you can send your complaint to:

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