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The information displayed on this website, including prices, does not constitute an offer to contract or enter into an agreement. When you send an order by means of this website for goods and/or services, your order shall constitute an offer for the goods and/or services selected. We shall send you an email confirming your order to the email address supplied with your order. Acceptance of your order shall only take place when your credit card is debited or other payment method is cleared. Until then Orange reserves the right to decline the order. No binding contract is created until your order has been accepted. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English court.

Please note that:

Your order will only be accepted if received from the United Kingdom. Pay monthly orders will only be accepted from persons over the age of 18. Pay as you Go orders will only be accepted from persons over the age of 16 who hold a valid debit card.

We shall not be liable to any person for any loss or damage which may arise from the use of any information contained in any of the materials on this website. We try to update this website as frequently as possible. You must ensure that, prior to placing an order, you have checked all relevant details about the goods and/or services you have selected as their relevant details may have changed since you last visited this website.

The images contained on the orange.co.uk website are for guidance only and actual products may differ slightly from those shown. Orange and its suppliers reserve the right to improve products and their specification without prior notice.

All goods and/or services displayed on this website are subject to availability.

All prices include VAT (but exclude delivery charges).

If you purchase a phone on a pay monthly Service Plan (eg Your Plan or an Orange Value Promise Plan) you are agreeing to a minimum contract period of at least 12 months, depending upon the Service Plan chosen. Details for terminating a pay monthly agreement are outlined in the fourth clause of the terms and conditions for the Orange Network Services.

Phones/SIM packs must not be resold, transferred or otherwise distributed for commercial purposes. Orange reserves the right to restrict purchases through the Orange Shop online to a maximum of 3 individual items per person. Any multiple orders placed will be deleted and the items will not be fulfilled, (in line with the Orange Shop on line policy of purchases being intended for personal use and not for commercial purposes).

Payment
Payment can be made by any major credit or debit card and you confirm that the card used by you to purchase goods and services from us is yours

Delivery
For security purposes pay monthly and pay as you go phones ordered from the Orange shop™ Online will be despatched to customers with an access bar in place. This will be lifted when the customer registers the phone to the Orange network. When you call to register your phone you will be required to answer certain security questions. These questions will be based on the information you provided at the time of ordering your phone.

Your rights
If you purchased the goods as a consumer as opposed to for business use, you have the right to cancel this contract. To do so you must contact us within 7 days of receipt of the goods by one of the following methods:

By Phone: Call 150 from your Orange phone or 07973 100150 Option 1, 4, 1
By Post: Orange PCS Ltd, PO Box 10, Patchway, Bristol, BS32 4BQ

You must then return the goods (including all accessories and documentation provided with such goods) to us within 30 days of cancellation to the following address:

Orange PCS Ltd
Upgrade Returns
Banbury Logistics Centre
Appletree Road Estate
Banbury
OX17 1LL

We may charge you for our costs of recovering goods not returned to us directly.

INSURER

• Orange Care is underwritten by Allianz Insurance plc, trading as Allianz Engineering at Haslemere Road, Liphook, Hampshire, GU30 7UN, United Kingdom. Allianz Insurance plc, registered office number 84638: 57 Ladymead, Guildford, Surrey, GU1 1DB, United Kingdom. Allianz Insurance plc is authorised and regulated by the Financial Services Authority.

PERIOD OF INSURANCE

• Pay Monthly customers - your phone will be insured while you have an Orange service plan which is inclusive of Orange Care; or you have purchased Orange Care as an optional extra. Your cover will start from the date stated on your Confirmation of Insurance Cover and will be renewed monthly.

THE COVER

Orange Care insurance protects you by providing for a replacement or repair of your handset, battery, travel charger and SIM card in the event of their loss, damage or theft whilst in the possession of an authorised user.

SIGNIFICANT FEATURES AND BENEFITS

Orange Care provides the following features and benefits which are explained in detail in the Orange Care General Terms and Conditions:

• if your phone is lost or stolen a replacement will be sent to you by post
• if your phone is damaged a replacement will be sent by courier as we'll need to collect your damaged one
• all replacements will be delivered directly to your specified address in the UK

SIGNIFICANT OR UNUSUAL EXCLUSIONS OR LIMITATIONS

The following significant or unusual exclusions or limitations also apply to this insurance cover and are explained in detail in the Orange Care General Terms and Conditions:

• loss or theft from a public place if your phone is left unattended or from temporary premises unless there is evidence of forcible entry or exit
• theft from an unattended vehicle unless your phone is locked in a boot or glove compartment

OTHER IMPORTANT CONDITIONS

You must at all times:-

1. Take reasonable care of the phone to prevent loss, theft or damage
2. Make all reasonable efforts to try and recover the phone if it is lost or stolen

HOW TO MAKE A CLAIM

• To make a claim you should call 150 from your Orange Pay Monthly phone or 07973 100 150 from any other phone. Your claim will be handled fairly and promptly.
• Your claim must be reported to Orange as soon as possible but in any event not more than 24 hours after you discover the loss theft or damage.
• Loss theft or malicious damage must be reported to the police immediately but in any event within 24 hours of discovery of the occurrence.

You will need to provide Orange with the following information:

1. The crime/lost property reference number for claims for loss theft or malicious damage
2. Full details of how the loss theft or damage occurred
3. Any other information and evidence as may reasonably be requested by Orange regarding the cause of the loss or damage.

• In certain circumstances, particularly where there is a dispute over your claim, Orange may refer the matter to a Chartered Loss Adjuster for investigation and review.

TOTAL PRICE TO BE PAID FOR INSURANCE UNDER OPTIONAL ORANGE CARE

• Pay monthly - £6 per month which includes Insurance Premium Tax.

The purchase of Orange Care is not a requirement of purchasing your mobile phone.

NOTICE OF POSSIBILITY THAT OTHER TAXES OR COSTS MAY EXIST

An administration fee of £15 is charged for all accepted claims.

HOW TO COMPLAIN

If you have a complaint regarding your insurance, this should be addressed to Orange. Orange will deal with complaints on behalf of the Insurer. Call 150 from your Orange phone or 07973 100 150 from any other phone. Alternatively You can write to Product Insurance Orange PCS Ltd Senhouse Road Darlington DL1 4YG. Please have Your Orange Account details ready to help deal with your enquiry speedily.

Orange will always acknowledge receipt of your complaint within five working days and do their best to resolve the problem within four weeks. If Orange cannot then Orange will let you know when an answer might be expected. If the matter remains unresolved at the end of eight weeks then Orange will provide you with details of the Financial Ombudsman Service or the appropriate alternative disputes resolution facility.

Using the Insurers' complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.

DATA PROTECTION

Any personal information provided by you may be held by Orange, HSBC and the Insurer in relation to your insurance cover. It may be used by Orange, HSBC or the Insurer's relevant staff in making a decision concerning your insurance and administering claims. Information may be passed to loss adjusters and reinsurers for these purposes. This may involve the transfer of your information to countries which do not have data protection laws.

Under data protection legislation, you can ask us in writing for a copy of certain personal records held about you. A charge may be made for this service.

APPLICABLE LAW

Unless we agree otherwise, all aspects of Orange Care are subject to English Law and the decision of English Courts.

Please read this document carefully and make sure that you understand it. If you require any explanation or further detail please contact Orange Customer Services.

INTRODUCTION TO ORANGE CARE

"Orange Care" is a package of benefits available to owners of Orange approved and Orange branded phones. There are two parts to the package:-

1. The Insurance - the first part is an insurance product provided by Allianz Insurance plc (referred to in this document as the "Insurer" - see numbered paragraph 1 below) which, in summary, provides certain insurance cover against theft of, loss of or damage to a phone, subject to the detailed terms and conditions set out below. This insurance cover is arranged by Orange on behalf of the Insurer under a master policy arranged by HSBC Insurance Brokers Limited on behalf of Orange, a copy of which can be obtained from HSBC Insurance Brokers Limited. Requests should be made in writing, stating your Orange phone number. Orange also collects the insurance premiums and handles claims on behalf of the Insurer. There are certain "Exclusions" in relation to the insurance cover (see numbered paragraphs 3 and 4 below), one of which is that it does not cover damage to a phone covered by a manufacturer's warranty, or resulting from faulty workmanship.

2. The Warranty - the second part is a warranty product provided by Orange itself which, in summary, provides cover against defects in a phone caused by faulty materials or workmanship, subject to the detailed terms and conditions set out below. This warranty cover is offered by Orange for as long as the separate insurance cover described above remains in force and is additional to, and does not affect, the legal rights that an Orange customer may have under the general law against the retailer of the phone or under any separate warranty offered by the manufacturer of the phone.

The following introductory parts of this document, together with numbered paragraphs 1 and 11 below, apply to both the Insurance (provided by the Insurer) and the separate Warranty (provided by Orange itself). Numbered paragraphs 2 to 8 inclusive only apply to the Insurance, whilst numbered paragraphs 9 to 10 only apply to the Warranty.

Note that an administration fee is payable as a pre-condition to making a claim under either the Insurance or the Warranty - see numbered paragraphs 5.11 and 10.6. Details of the administration fee will be set out in the "Confirmation of Insurance Cover" document.

GENERAL

Orange Care only applies to approved and Orange branded phones

To check whether your chosen Service Plan includes Orange Care please call 150 from your Orange pay monthly phone or 07973 100 150 from any other phone. Business customers should call 345 from their Orange phone or 07973 100 345 from any other phone and Business Services customers should call 158 from their Orange phone or 07973 100 158 from any other phone. If your chosen Service Plan does not include Orange Care, you may purchase Orange Care as an optional extra by calling the same numbers.

If you are a pay as you go customer please call 450 to discuss insuring your pay as you go phone.

Competitors' insurance products are not offered under the Orange Value Promise ("OVP"). Orange Care is not included in any OVP Plan, but OVP customers can purchase Orange Care as an optional extra by calling call 150 from your Orange phone or 07973 100 150 from any other phone.

Orange reserves the right to move each phone on an OVP Plan to a separate account and to bill you separately for each phone.

Orange Care does not apply and cannot be purchased in relation to any second line activated on your Orange phone.

Orange Care is subject at all times to the provisions of these terms and conditions. These terms and conditions shall supersede and take precedence over any previous terms and conditions.

Service is subject to the Orange Terms and Conditions for the supply of Network Services, a copy of which can also be found at the back of your Orange phone User Guide.

DURATION OF COVER & PAYMENT TERMS - SERVICE PLANS WHICH INCLUDE ORANGE CARE

Numbered paragraphs 1 to 7 and 11 below will apply to the provision of the Insurance element of Orange Care, with the exception of paragraphs 2.7 and 6.2 (relating to premiums) which will not apply for as long you are entitled under your Service Plan to receive Orange Care at no additional cost.

Where you are connected to a Service Plan which includes Orange Care at no additional cost, the Insurance and Warranty will come into force when you register the phone on the Orange network. Unless terminated or cancelled under numbered paragraphs 2 or 6 below, and as long as you remain connected to the relevant Service Plan, the Insurance and Warranty cover will continue to be provided for each month of the inclusive cover period. Unless you are notified otherwise, the cover will be treated as having been renewed from month to month following payment of the amounts due under the relevant Service Plan until the end of the period of inclusive cover.

At the end of the inclusive cover period, Orange will give you the opportunity to renew the cover in return for paying the relevant monthly premiums notified to you at the time. If you choose to renew on these terms, then numbered paragraphs 2.7 and 6.2 (relating to payment of premiums) will be applicable from that point onwards.

Please see numbered paragraph 11 below for details of the terms that will apply where you switch to a different plan.

Where phones share an Orange Group Service Plan then each phone will be covered separately.

DURATION OF COVER & PAYMENT TERMS - PAY MONTHLY SERVICE PLAN WITH OPTIONAL ORANGE CARE

Numbered paragraphs 1 to 7 and 11 below will apply to the provision of the Insurance element of Orange Care. Numbered paragraphs 1, 9, 10 and 11 will apply to the provision of the Warranty element of Orange Care.

Where you are connected to a Service Plan which does not include Orange Care and you decide to purchase Orange Care as an optional extra, the Insurance and Warranty cover will come into force 24 hours after you call to request cover or 24 hours after Orange receives your written request for Orange Care. Unless and until terminated or cancelled under numbered paragraphs 2 or 6 below, the Insurance and Warranty cover will be provided on a monthly basis and unless you are notified otherwise will be treated as having been renewed from month to month following payment of the relevant monthly premiums. Your Confirmation of Insurance Cover will be sent to you immediately after the day on which cover becomes effective.

Premiums will be invoiced monthly by Orange on behalf of the Insurer on your Orange account and must be paid along with your Orange charges.

DURATION OF COVER & PAYMENT TERMS - PAY AS YOU GO SERVICE PLAN

Please note: Orange Care is no longer available to purchase on pay as you go. If you currently have Orange Care you don't need to worry - your Orange Care will remain valid for the period agreed in accordance with these terms and conditions, as explained below.

If you are a pay as you go customer whose cover is coming to an end, or if you want discuss insuring your pay as you go phone please call 450 to discuss your insurance needs.

Numbered paragraphs 1 to 8 and 11 below will apply to the provision of the Insurance element of Orange Care, with the exception of paragraphs 2.4, 2.6, 2.7 and 6.6 which will not apply. Numbered paragraphs 1, 9, 10 and 11 will apply to the provision of the Warranty element of Orange Care.

Orange Care only applies to approved and branded Orange pay as you go.

1. INTERPRETATION AND DEFINITIONS

   Authorised User means

   1. You
   2. Other users notified to Orange by You and authorised by Orange
   3. Your spouse/partner members of Your immediate family and domestic staff all of whom normally reside at the Your address and Your employees who use the Insured Property with Your permission.

   HSBC means
   HSBC Insurance Brokers Limited of Bishops Court, 27 - 33 Artillery Lane, London, E1 7LP registered no. 149013. HSBC is authorised and regulated by the Financial Services Authority.

   Orange means
   Orange Personal Communications Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ, registered no.2178917.

   Phone means
   A mobile telephone or device approved by Orange for connection to its network consisting of a handset standard battery travel charger SIM card and other equipment purchased by You as part of a standard package and agreed by the Insurer

   1. originally sold or supplied by Orange and/or their agents or
   2. originally sold by others provided that
      1. the Phone is connected to the Orange Network
      2. any replacement is by standard Orange branded equipment
      3. any repairs are undertaken by Orange and/or their agents.
   
   A Phone does not include accessories such as wrist straps carry cases and the like or any items that did not form part of the original package.

   Service Plan means
   A bundle of airtime and supplementary services offered by Orange to personal customers or small businesses at agreed charges.

   The Insurer means
   Allianz Insurance plc trading as Allianz Engineering, at Haslemere Road, Liphook, Hampshire, GU30 7UN, United Kingdom. Allianz Insurance plc, registered office number 84638: 57 Ladymead, Guildford, Surrey GU1 1DB, United Kingdom. Allianz Insurance plc is authorised and regulated by the Financial Services Authority.

   You, Your means
   The person in whose name a Phone is registered and connected to the Orange network

2. PAY MONTHLY INSURANCE TERMS

   2.1 Paragraphs 2.2 to 7 detail the terms and conditions of the Insurance which has been arranged by Orange on behalf of the Insurer which apply to pay monthly Service Plans with inclusive or optional Orange Care.

   2.2 The Insurance covers Your Phone for theft loss or damage anywhere in the World.

   2.3 You will not be able to claim unless:

       2.3.1 You have complied with the terms and conditions of the Insurance;

       2.3.2 at the time of loss theft or damage the Phone was in the possession of an Authorised User;

       2.3.3 Your Phone is registered and connected to the Orange network in Your name;

       2.3.4 the administration fee has been paid.

   2.4 Your phone will be insured while:

       2.4.1 You have an Orange Service Plan which is inclusive of Orange Care; or

       2.4.2 You have purchased Orange Care as an optional extra.

   2.5 The Insurance will continue from the date it first came into force and will be unaffected by the provision of a replacement phone under the terms of the Insurance.

   2.6 The Insurance will terminate if premium payments cease or a period of 60 months has elapsed from the date the Insurance first came into force whichever happens first.

   2.7 Your insurance premium (including insurance premium tax) must be paid monthly. This Policy will cease if any premium is not paid when it is due unless the non-payment is due to a delay caused by a processing error by a clearing bank.

3. EXCLUSIONS

   Your Phone will not be repaired or replaced where loss damage or theft is caused by or consists of:

   3.1. Wear and Tear
   normal wear and tear rusting or oxidisation atmospheric or climatic conditions or other deterioration due to normal use or exposure;

   3.2. Manufacturers' Guarantee or Warranty
   damage which is covered under a manufacturers' guarantee or warranty or is the subject of a manufacturers' recall of faulty products;

   3.3. Wilful Act or Neglect
   any wilful act neglect or failure to take reasonable care either by an Authorised User or carried out at the direction or instigation of an Authorised User;

   3.4. Consequential Loss
   loss of use or consequential loss of any kind;

   3.5. Network Service
   breakdown or interruption of the network service;

   3.6. Maintenance or Faulty Workmanship
   damage during any testing repairing adjusting servicing or maintenance operation or caused by improper or unauthorised repair maintenance or modification;

   3.7. Cosmetic Damage
   damage which does not impair the normal functions of Your Phone;

   3.8. Theft from Motor Vehicles
   theft of Your Phone from an unattended motor vehicle unless the vehicle is securely locked and the Phone is contained in a locked boot or locked glove compartment;

   3.9. Loss or theft from a Public Place
   loss or theft of Your Phone when it has been left unattended in a public place;

   3.10. Manufacturer's Instructions
   disregard of the manufacturer's instructions for operation and care of Your Phone;

   3.11. Date Recognition
   Additional Expenditure arising directly or indirectly from the failure of any computer or other equipment or system for processing storing or retrieving data whether the property of You or Orange and whether occurring before during or after the year 2000
   

   1. correctly to recognise any date as its true calendar date

   2. to capture save or retain and/or correctly to manipulate interpret or process any data or information or command or instruction as a result of treating any date otherwise than as its true calendar date

   3. to capture save retain or correctly to process any data as a result of the operation of any command which has been programmed into any computer software being a command which causes the loss of data or the inability to capture save retain or correctly to process such data on or after any date.

   3.12. Confiscation or Detention
   confiscation or detention of Your Phone by any government body or recognised authority, for example, the Police or HM Revenue & Customs

   3.13. Loss or theft from temporary premises
   loss or theft of Your Phone from temporary premises is covered only where there is evidence of forcible and violent entry or exit

4. GENERAL EXCLUSIONS

   The Insurance does not cover:

   4.1. Sonic Bangs
   damage resulting from pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds;

   4.2. War and Kindred Risks
   loss or damage directly or indirectly caused by war invasion act of foreign enemy hostilities (whether war be declared or not) civil war rebellion revolution insurrection or military or usurped power confiscation nationalisation requisition or destruction of or damage to property by order of the Government or any Public Municipal or Local Authority;

   4.3. Radioactive Contamination
   loss or damage directly or indirectly caused by or contributed to by or arising from:

   • ionising radiations or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel;
   • the radioactive toxic explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof;

   4.4. Terrorism and Civil Commotion
   loss or damage occurring outside England Wales and Scotland caused by terrorism civil commotion unlawful or wanton act committed maliciously in connection with any unlawful association.

5. CLAIMS CONDITIONS

   WHAT YOU SHOULD DO

   5.1. Tell Orange and the Police
   On the discovery of any occurrence which may give rise to a claim under the Insurance the Authorised User must

   1. notify Orange as soon as practicable but in any event within 24 hours of discovery of the occurrence by calling 150 from your Orange pay monthly phone or 07973 100 150 from any other phone.
      If loss occurs outside the UK it must be reported as soon as reasonably practicable.
   2. For loss, theft, malicious damage or vandalism
      1. notify the Police and Orange within 24 hours of discovery of the occurrence
      2. if the loss occurred outside the UK notify the local police authority and Orange as soon as practicable.

   5.2. Information that you must provide
   You must provide the following information to Orange

   1. The crime reference number for claims involving theft malicious damage or vandalism
   2. The lost Property reference number for claims involving a lost Phone
   3. Full details of how the loss or damage occurred
   4. Any other information or evidence reasonably requested by Orange regarding the loss or damage.

   5.3. Co-operation with the Insurers
   You must at Orange's request and expense take or permit to be taken all necessary steps for enforcing rights against any other party in Your name before or after any repair or replacement is made under this Policy.

   5.4. Lost/Stolen Phones

       5.4.1. You must make a reasonable effort to recover a Phone which has been lost or stolen. If you do not do so a replacement Phone will not be provided.

       5.4.2. If You find or recover a Phone that has been reported lost or stolen before a replacement has been issued You must notify Orange immediately. If You do not do so Orange may impose a charge on You on the Insurer's behalf in respect of the cost of the attempt to deliver the replacement (see clause 5.7 Delivery Charges).

   5.5. Return of Phones to Orange

       5.5.1. Where a replacement has been supplied the original Phone is the Insurers' property and must be returned to Orange.

       5.5.2. This applies to

   1. lost or stolen Phones which are recovered after a replacement has been supplied;
   2. Phones subject to accidental damage malicious damage or vandalism.

       5.5.3. Orange may at its discretion require You to return Your original Phone for examination before a replacement is issued.

       5.5.4. You may be charged the recommended retail price for any battery charger or antenna returned to Orange which was not originally supplied with the handset or for any handset which appears to have been deliberately damaged. Antennae will only be repaired/replaced free of charge once during the Period of Insurance.

   5.6. Options for Claims Settlement

       5.6.1. All repairs to or replacement of the Phone shall be at the sole discretion of Orange as the Insurer's claims handling agent.

       5.6.2. Replacement of any Phone will be made with an Orange product. The replacement will wherever possible be of the same or similar specification.

       5.6.3. A Replacement Phone may be from refurbished stock that has been tested and is fully functional.

       5.6.4. Lost damaged or stolen antennas will be replaced once only under this Policy.

       5.6.5. You are entitled to a replacement Phone or repair of Your original Phone. There is no entitlement to have Your claim settled by payment of money.

   5.7. Delivery Charges

       5.7.1. Your Insurance includes the cost of delivery of a replacement Phone.

       5.7.2. Your Insurance does not include the cost of aborted deliveries and where delivery is aborted because

   1. You are not available to accept a replacement Phone at a pre agreed time and place or
   2. You fail to notify Orange that a Phone reported lost or Stolen has been recovered

       5.7.3. The Insurers reserve the right to charge You for the aborted delivery

   5.8. Fraudulent Claims

   If the Insurers have reason to believe that you have made a fraudulent claim a replacement Phone or repair of your original Phone will not be provided and this Insurance will be cancelled.

   5.9. Lack of Reasonable Care

   If the Insurers believe that You have not taken reasonable care of Your Phone Your claim may be referred to a Chartered Loss Adjuster in order for them to carry out an investigation into the circumstances of the claim. No replacement or repair will be provided under the terms of this Insurance unless and until the loss adjusters confirm that Your claim is acceptable.

   5.10. Compliance with Insurance Terms

   A replacement Phone or repair of Your original Phone will not be provided if You have failed to comply with the terms the Insurance.

   5.11. Administration Fee

   Any claim accepted under the Insurance will be subject to an administration fee charged to your account in advance of provision of the repair or replacement. Details of the administration fee are set out on your Confirmation of Insurance Cover.

   5.12. Compensation Arrangements

   You may be entitled to compensation from the Financial Services Compensation Scheme (FSCS) if the Insurers cannot meet their liabilities. For non compulsory insurance compensation of up to £2000 of the first part of the claim and 90% of the remainder of the claim may be available. Further information is available from the FSCS at www.FSCS.org.uk or on telephone number 0207 892 7300.

6. CONDITIONS

   6.1. Assignment
   You cannot assign or transfer the benefits under the Insurance to anyone else.

   6.2. Non Payment of Premium
   Your Insurance will be immediately terminated in the event of non-payment of premium.

   6.3. Reasonable Precautions

       6.3.1. Any Authorised User must at all times act with due care in looking after the Phone and take all reasonable precautions to safeguard it against loss or damage.

       6.3.2. Your Insurance will be cancelled by the Insurer if Orange believes that You have persistently failed to comply with this Condition.

   6.4. Legal Cancellation Rights - (these rights do not apply to contracts concluded on a face-to-face basis)

       6.4.1. You can cancel this Policy within the first 14 days of the start date or receipt of the Confirmation of Insurance Cover, whichever is the later. You will receive a full refund of all premiums paid in connection with the Orange Care insurance cover and you will have no further obligation to pay any sums in respect of the Orange Care insurance cover.

       6.4.2. Any claims which you have made in the meantime will be rejected. If you have made a claim and received a replacement phone or accessories, you will be liable to pay Orange on behalf of the Insurer the full cost of the phone and any accessories provided unless you return the phone and any accessories in the original packaging and in saleable condition at your own cost, no later than 30 days after the date on which you cancelled the policy.

       6.4.3. If you do decide to cancel your Orange Care insurance cover you must do so in writing to Product insurance, Orange PCS Ltd, Senhouse Road, Darlington, DL1 4YG. If you do not cancel within this legal cancellation period the Orange Care insurance cover will continue as defined by these terms.

   6.5. Applicable Law
   English Law will apply to the Insurance and English Courts shall have exclusive jurisdiction in any dispute under the Insurance unless You and the Insurers agree otherwise.

   6.6. Variations in Terms and Premium
   The terms of the Insurance and/or the premium may be varied after the Insurers have given You 90 days notice in writing or in another durable form.
   Your cancellation rights are unaffected.

7. COMPLAINTS PROCEDURE

   7.1. Any complaint You have regarding Your Insurance should be addressed to Orange. Orange will deal with complaints on behalf of the Insurers. Call 150 from your Orange phone or 07973 100 150 from any other phone. Please have Your Orange Account details ready to help deal with your enquiry speedily. Alternatively You can write to Product Insurance Orange PCS Ltd Senhouse Road Darlington DL1 4YG.

   7.2. Orange will always acknowledge receipt of Your complaint within five working days and do their best to resolve the problem within four weeks. If Orange cannot then Orange will let You know when an answer might be expected.

   7.3. If the matter remains unresolved at the end of eight weeks then Orange will provide You with details of the Financial Ombudsman Service or the appropriate alternative disputes resolution facility.

   7.4. Using the Insurers' complaints procedure or referral to the Financial Ombudsman Service does not affect Your legal rights.

8. PAY AS YOU GO INSURANCE TERMS

   8.1. If you have a pay as you go Service Plan with optional Orange Care:

       8.1.1. The terms and conditions detailed in paragraphs 2.2 to 7 also apply with the exception of paragraphs 2.4, 2.6, 2.7 and 6.6.

       8.1.2. You will be insured under this Policy for a period of twelve months from the date of Confirmation of Insurance Cover sent to you by Orange.

       8.1.3. Orange will write to you before the Insurance expires with full details of next year's premium and Insurance conditions. If you do not want to renew your Insurance please let us know.

       8.1.4. Should the Insurers decide that they will not renew your Insurance Orange will notify you in writing prior to the renewal date.

       8.1.5. The Insurance will not be capable of being renewed after a period of 60 months has elapsed from the date the Insurance first came into force.

       8.1.6. Your insurance premium (including insurance premium tax) must be paid annually in respect of the following twelve month period. This Policy will cease if any premium is not paid when it is due unless the non-payment is due to a delay caused by a processing error by a clearing bank.

Paragraphs 9 and 10 detail the terms and conditions of the Warranty provided by Orange.

9. WARRANTY TERMS AND CONDITIONS - DEFECTIVE MATERIALS OR WORKMANSHIP

   9.1 If your phone (or parts thereof) becomes defective due to faulty materials or workmanship Orange will (at its option) repair or replace it at no charge, other than payment of the administration of the fee referred to at paragraph 10.6 below, provided that:

       9.1.1 it has been used in accordance with the operating instructions;

       9.1.2 any repairs which may have been, or are to be undertaken have been arranged by Orange;

       9.1.3 you have complied with the foregoing terms and conditions:

       9.1.4 the Orange phone is registered and connected to the Orange network in your name.

       9.1.5 Batteries only have a 6-month warranty.

       9.1.6 If you exercise the right to cancel the Insurance set out in paragraph 6.4 above, the warranty provided by Orange will cease.

   Important note: the Warranty cover described in these paragraphs 9 and 10 is additional to, and does not affect, the legal rights that you may have under the general law against the retailer of your phone (which may or may not be Orange) and/or under any separate warranty offered by the manufacturer of your phone.

10. GENERAL

    10.1 It is a condition of the Warranty that the replacement of any phone will only be made with an Orange product. Wherever possible, reasonable efforts will be made to ensure that the replacement phone is of the same or similar specification.

    10.2 Replacement phones may be supplied from refurbished stock that have been tested and are fully functional.

    10.3 In the event of a claim you are only entitled to repair or replacement (at the option of Orange) of your phone. There is no entitlement to any monetary settlement.

    10.4 The Warranty period will be unaffected by the replacement of your phone and will continue to apply from the date Orange Care first came into force.

    10.5 Where a replacement phone is issued the original phone must be returned to Orange.

    10.6 Any claim accepted will be subject to an administration fee charged to your account by Orange in advance of any repair or replacement being undertaken. Details of the administration fee are set out on your Confirmation of Insurance Cover.

    10.7 The administration fee will not be payable where the defective material or workmanship has been brought to Orange's attention within 6 months of the date of purchase of the phone.

    10.8 If You cancel the Insurance under Your rights in paragraph 6.4 and where You have paid an administration fee during the period from the start date to the date of cancellation, Orange will refund that administration fee to You.

11. SWITCHING BETWEEN SERVICE PLANS

    11.1 In the event that you wish to switch from one pay monthly Service Plan to another both of which include Orange Care, or, from one pay monthly Service Plan to another both of which allows you to purchase Orange Care as an optional extra then Orange Care will continue unaffected.

    11.2 In the event that you wish to switch from a pay monthly Service Plan which includes Orange Care to a pay monthly Service Plan which allows you to purchase Orange Care as an optional extra the inclusive Orange Care will automatically cease.

    11.3 In the event that you wish to switch from a pay monthly Service Plan which allows you to purchase Orange Care as an optional extra, to a pay monthly Service Plan which includes Orange Care, then from the date such switching takes effect you will be covered by Orange Care for the unexpired balance (if any) of any period calculated from the day your phone was first registered on the Orange network.

    11.4 In the event that you wish to switch from a pay as you go Service Plan for which Orange Care has been purchased to a pay monthly Service Plan which allows you to purchase Orange Care as an optional extra, Orange Care will automatically cease. Orange will refund to you a pro rata proportion of the premium for the balance of each complete month remaining of that period unless you have already made a claim on the policy in which event no refund will be due.

    11.5 In the event you switch from a pay as you go Service Plan to a pay monthly Service Plan which includes Orange Care then from the date such switching takes effect you will be covered by Orange Care for the unexpired balance (if any) of any period calculated from the day your phone was first registered on the Orange network and will continue to be covered under the pay monthly Service Plan which includes Orange Care.

    11.6 In the event you switch from a pay monthly Service Plan to a pay as you go Service Plan Orange Care will automatically cease and you will not be entitled to any refund of premiums paid.

12. DATA PROTECTION

    12.1 Any personal information provided by You may be held by Orange, HSBC and the Insurer in relation to Your Insurance cover. It may be used by Orange, HSBC or the Insurer's relevant staff in making a decision concerning Your Insurance and administering claims. Information may be passed to loss adjusters and reinsurers for these purposes. This may involve the transfer of Your information to countries which do not have data protection laws.

    12.2 Under data protection legislation, You can ask us in writing for a copy of certain personal records held about You. A charge may be made for this service.

1. The Call Abroad SIM tariff is open to Orange pay as you go customers who have registered their phone with Orange.
2. Existing customers can request the Call Abroad SIM tariff by calling 450 and changing their existing tariff. Once you have joined Call Abroad SIM tariff you will only be able to switch to a tariff currently available and may not be able to return to your previous tariff.
3. New customers must call 0800 079 0004 to register for the Call Abroad SIM. Prior to registration, customers are on the Anytime Fixed Rates tariff. Details of the call rates are at www.orange.co.uk/callabroad
4. Call Abroad SIM customers will be eligible to participate in the following products and/or promotions:
   1. Magic Number.
   2. All Extras, other than the IDD Extras.
   3. Your Group.
5. Save as set out above, Call Abroad SIM customers are not eligible to participate in other rewards or promotions, including bonus top up rewards and Try IDD.
6. Any rewards you have accumulated prior to joining the Call Abroad SIM tariff will remain on your account for the duration of that reward's period other than the Use 10 and Get 5, Textsaver and Orange Out Here rewards which will be removed on switching to the Call Abroad SIM tariff.
7. Minimum call charge is 15p for all non-IDD calls.
8. IDD calls to standard numbers in the countries listed at www.orange.co.uk/callabroad will be charged in one minute increments.
9. Calls to satellite phones charged at standard international rates.
10. IDD calls to countries not listed at www.orange.co.uk/callabroad and national calls will be charged per second.
11. IDD calls to premium rate numbers in the countries listed at www.orange.co.uk/callabroad will be charged at the existing IDD rates for that international zone and not the Call Abroad rates.
12. Calls to Customer Services will be charged 70p per call.
13. Call Abroad SIM customers are not entitled to reserve calls.
14. Call Abroad SIM packs must be registered within 2 months of dispatch. Call Abroad SIM packs are strictly for personal use and must not be used for commercial purposes. The resale of Call Abroad SIM packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the Call Abroad SIM pack is being or may be used in breach of this provision.
15. Orange reserves the right to amend or vary these terms and conditions or to withdraw this tariff at any time on reasonable notice.
16. Service is subject to the Terms and Conditions for the supply of Orange pay as you go Services and the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User guide or SIM pack. Where there is any inconsistency between these terms and conditions and the foregoing terms, the Standard Terms will prevail.
17. Orange will make best endeavours to ensure that all international prefixes are rated correctly. However due to the frequency of some international prefix changes this process may take 1 month to update

1. The “Best Plan Service” (“the Promotion” ) is available to the following Orange personal pay monthly customers: customers who connected to Orange before the 15th October 2007 with the exception of Talkshare and Family customers; customers who connected to Orange after the 15th October 2007 via Direct channels only (Orange Retail Shops, Orange.co.uk and Orange Telesales). Customers on business tariffs are excluded from the Promotion.
2. Customers are eligible for the Promotion after 6 months of being with Orange and will receive a free usage review every 6 months.
3. Full details of the Promotion will be sent to customers when they become eligible for the service.
4. Customers in respect of whom Orange do not currently hold marketing permissions will be required to opt-in to the requisite marketing permissions before they become eligible for the Promotion .
5. The Promotion will look at a customer’s usage over at least the previous 3 months, up to 6 months usage, and will cover mobile UK voice and text usage. A Best Plan recommendation will be based on the customer’s average voice and text usage over this period and because of this Orange cannot guarantee that a Best Plan recommendation will always be the most appropriate talk plan for a customer at any given time.
6. A Best Plan recommendation to change talk plan will not be made where a cost saving of £0.50p or less is identified.
7. A customer will have a period of 60 days from their bill date in which to accept a Best Plan recommendation. The new talk plan will become active on the customer’s next bill date providing the customer has responded at least 10 days before their next bill date otherwise the change will take effect from the following bill date.
8. The Best Plan recommendation will be based on the current range of Orange talk plans; however there can be a delay of up to 60 days between a talk plan being released into the marketplace and it being offered as a Best Plan recommendation.
9. If a customer does not accept a Best Plan recommendation within the stipulated 60 day period referred to in clause 7 above, the Best Plan recommendation will expire and our standard migration rules relating to talk plan changes will apply – see www.orange.co.uk/bestplan for terms.
10. If a customer chooses to accept a downward migration move as part of a Best Plan recommendation the customer will not be permitted to move down any further under standard migration policy rules until they reach the end of their current contract or receive another Best Plan recommendation.
11. If a customer chooses to accept a downward migration move as part of a Best Plan recommendation this could affect the range of handsets that are available to them when they come to upgrade their handset at the end of their contract period.
12. When a customer migrates talk plan to their Best Plan recommendation they will lose any promotional offers or bundles associated with their old talk plan including text bundles. The customer will retain any loyalty line rental discounts associated with their old talk plan.
13. When a customer migrates talk plan they may lose inclusive benefits associated with that talk plan, including inclusive Orange Care, free Answerphone calls and free itemised billing. The new charges for these services will be included in the Best Plan calculation.
14. Customers will be eligible to move to a different talk plan between reviews but will be subject to our standard migration rules – see www.orange.co.uk/bestplan for terms.
15. Customers who are part of the Free Broadband promotion will not be given a Best Plan recommendation that causes them to become ineligible for free broadband.
16. Customers who are still within their contract term will only be reviewed against talk plans of the same contract length and which originate from the same point of sale.
17. Customers on a Unique phone plan will only be reviewed against other Unique phone plans.
18. Customers on SIM only plans will only be reviewed against other SIM only plans.
19. Where a customer is out of contract or eligible to resign a contract we may extend the range of talk plans we review them against but customers should be aware that they may be required to resign a contract if they wish to take up a particular Best Plan recommendation.
20. Customers who are out of contract and were previously on an 18 month contract and accepted a Magic Number as part of this contract will only be given a Best Plan recommendation for an 18 month contract option to enable them to keep the Magic Number.
21. Orange reserves the right to amend or vary these terms and conditions or to withdraw the Best Plan service at any time on reasonable notice.
22. The Promotion is subject to the Terms and Conditions for the Supply of Orange Services a copy of which can be found at the back of your Orange phone user guide and at www.orange.co.uk/terms.html#2. Where there is an inconsistency between these Terms and Conditions and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.

1. Subject to clauses 2 to 5 below, the Unique Phone promotion (“the offer”) is available to all Orange Pay Monthly customers who connect or upgrade to any pay monthly tariff except Virgin OVP or SIM only, between 27th November 2007 and 31st December 2008.
2. New customers are subject to status and an 18 month minimum term contract. Existing customers are subject to the "Our Customers First" terms
3. The offer is subject to the Mobile & Broadband offer terms and conditions. See www.orange.co.uk/terms
4. The offer is not available to Business Customers.
5. The offer will allow you to:
   1. Make and receive voice calls over the Orange Wireless Broadband Network when in range of the Livebox in your home
   2. Make and receive voice calls over the Orange Mobile Network
   3. Send and receive text messages
   4. Send and receive multi media messages and e-mail over the Orange Mobile Network.
6. Customers taking a UMA handset and any Mobile and Broadband package will benefit from 1000 minutes of inclusive calls to Orange Mobiles (with Home Starter) within their homezone per month or 1000 minutes of inclusive calls to Orange Mobiles, UK landlines and International landlines to the following countries - Australia, Austria, Belgium, Canada, Cyprus, Czech republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and USA within their homezone per month (with Home Select and Home Max)
7. Calls to Orange Mobiles, UK landlines and International landlines and/or mobiles (as mentioned in point 7) made inside the homezone will be taken from your inclusive minutes. For all calls to Orange Mobiles, UK landlines and International landlines and/or mobiles (as mentioned in point 7) made outside the homezone, standard talkplan rates apply.
8. This offer is only available through Orange direct channels (Web, Telesales, Retail, CSRs)
9. This Promotion is not available with any other Orange promotions, discounts or offers unless specified.
10. Unique phone will not connect to a Livebox whilst roaming abroad (however the handset will roam on the standard GSM network)
11. Customers will receive a bill from Orange itemising GSM mobile calls, calls made at home on the Unique Phone. The Broadband package and calls made via the socket on the Livebox (VoIP) will appear on an online bill.
12. Once a handset is paired and registered with the Livebox, calls will be routed via the Livebox connection when in the home (subject to capacity).
13. Orange Broadband must be registered to one person in the home and up to 6 handsets can be paired with the Livebox
14. Standard Mobile and Broadband terms apply. See www.orange.co.uk/terms
15. If the Broadband contract is terminated, standard Broadband cancellation terms will apply and you will need to return your Livebox modem
16. If your Broadband contract is terminated or cancelled for any reason, you will no longer be able to use your VoIP calls.
17. If your mobile contract is terminated, you will be charged at the Standard User rate per month for Broadband (see our website for details).
18. If you are on an existing Unique Phone tariff you will be able to take up the Promotion and sign a Broadband contract for 18 months. Existing customers are able to resign to a further 18 month (or 24 month) mobile contract and must sign an 18 month Broadband contract. Existing customers who do not resign to a new mobile contract will be required to pay standard broadband prices for the remainder of your broadband contract where you do not have a mobile contract in place.
19. You are strongly advised not to make 999 and 112 emergency calls using the Unique Phone service. Alternative arrangements should be made and a primary home telephone line maintained.
20. Orange reserves the right to amend these terms and conditions at any time on reasonable notice.
21. Orange reserves the right to replace, amend or withdraw this Offer on reasonable notice.
22. The Promoter is Orange. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited, whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

1. The offer entitles you to 200 free minutes per month in addition to the normal bundled minutes. Your inclusive bundled minutes are used before you free minutes. Free minutes do not roll over if not used during the month.
2. Once an offer is applied to your subscription you will continue to receive it for the life of your contract. If your account is terminated for any reason, or you migrate to a different service plan (including a different option within Orange Solo) or take another offer from Orange, the offer will no longer apply and will be removed.
3. This offer is available to new and resigning connections on a 12 (resign only), 18 or 24 month Orange Solo talk plan signed through Orange Retail, Orange Telebusiness, Orange's Online shop or by calling Orange on 345.
4. The offer is not available to customers that sign up through any third party retailer or channel partner, or that sign up on an Orange Business Services Customer Agreement (OBSCA).
5. Offer ends 1 April 2008.
6. This offer can be used in conjunction with the Q207 unlimited landline or unlimited text Solo Offer and Orange's Blackberry Internet Service promotion, but cannot be used in conjunction with any other offer.
7. Orange reserves the right to amend or vary these terms and conditions or to withdraw the whole or part of unlimited use or other offers.

1. This Mobile and Broadband Offer (“the Promotion”) is available to all Orange pay monthly customers who connect or upgrade to any pay monthly tariff except Virgin OVP or SIM only, subject to the criteria set out in clause 2.
2. New customers must sign an 18 month (or 24 month) mobile contract and an 18 month Broadband contract. Existing customers are subject to the “Our Customers First” terms. Existing customers who do not resign to a new mobile contract will be required to pay standard broadband prices for the remainder of your broadband contract where you do not have a mobile contract in place with us. Existing customers who sign up for Unique will need to resign an 18 month (or 24 month) mobile contract and an 18 month Broadband contract.
3. The Promotion will run from 1st April 2007 until 31st December 2008
4. One offer per Orange Mobile Phone Account.
5. The Promotion consists of the following offers.
   
   

   Home Starter	Home Select	Home Max
   Up to 2 meg	Up to 8 meg	Up to 8 meg
   6 Gig usage	Unlimited usage	Unlimited usage
   Wireless router	Livebox	Livebox
   Inclusive Evening and weekend calls with your fix phone		Inclusive Evening and weekend calls with your fix phone
   	Inclusive UK and international calls to landlines and inclusive calls to Orange mobiles via the Internet	Inclusive UK and international calls to landlines and inclusive calls to Orange mobiles via the Internet
   Inclusive calls to Orange mobiles with your Unique phone	Inclusive UK and international calls to landlines and inclusive calls to Orange mobiles with your Unique phone	Inclusive UK and international calls to landlines and inclusive calls to Orange mobiles with your Unique phone
   Additional Unique Users £1 each	Additional Unique Users £5 each	Additional Unique Users £5 each

   
   
   
6. Evening and weekend calls and UK calls are calls made to UK landlines (01 and 02 numbers only). Evening between 6pm to 6am Monday to Friday, Weekend between midnight Friday to midnight Sunday. Maximum call duration of two hours per call, after which calls will be charged at standard rates.
7. Unlimited International calls are subject to a fair usage policy of 1000 minutes per month. Maximum call duration of two hours per call.
8. Broadband usage is subject to a fair usage policy, see Broadband terms at www.orange.co.uk/terms
9. If your mobile account is terminated for any reason you will be charged the standard user rate per month for either Home Starter, Home Select or Home Max (see our website for details).
10. The Promotion is not available with any other offer and/or promotion unless otherwise specified.
11. Orange reserves the right to amend, vary or cancel these terms and conditions or to withdraw this Promotion at any time upon reasonable notice.
12. Mobile Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services copies of which can be found at the back of your Orange phone User Guide or SIM pack or see www.orange.co.uk/terms. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions, the latter will prevail.
13. Broadband Service is subject to the standard terms and conditions for Orange home broadband and other services, see www.orange.co.uk/terms
14. Unique Phone is subject to the Unique Phone Terms and Conditions, see www.orange.co.uk/terms. You can have up to 6 Unique UMA handset connections on one account.
15. The promoter is Orange Personal Communications Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ

1. All prices exclude VAT. Bundles do not include voice. Bundles must be attached to a compatible business voice service plan. Bundles and pricing are for 3G/GPRS data usage within the UK only and do not include WiFi.
2. Unless otherwise stated or agreed between us, bundles can be added, removed or changed month on month.
3. Unused data allowance will rollover for 1 month except for the 2048MB bundle. Rolled over allowances will be used first.
4. If your voice service plan includes any data allowance, then that allowance will be used before your data bundle.
5. Shared bundles are subject to a maximum number of sharers, being the lower of the limit stated for your chosen bundle or the limit stated on the voice service plan to which your data bundle attaches. Shared data bundles are attached to the voice service plan leader and, accordingly, all data sharers must be sharers on the same voiced service pan.
6. Bundles cannot be used with Orange’s BlackBerry Internet Service. Orange reserves the right to introduce other exclusions from time to time.
7. Network terms: Service is subject to Orange’s Standard Network Terms & Conditions for the Supply of Orange Network Services” which are stated (as appropriate) in:
   1. Your Customer Information Form, Business/Small Business CIF, OBSCA, OBSMA; or
   2. The pay monthly Standard Terms & Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone user guide and at http://www.orange.co.uk/terms
   By asking for a data bundle to be applied, you confirm that you have the consent of the holder of the account on which charges will be invoiced.
8. Where there is an inconsistency between these Orange terms and conditions and the Standard Network Terms & Conditions for the Supply of Orange Network Services, the latter will prevail.
9. Orange reserves the right to replace or amend these terms and conditions or to withdraw the bundles at any time without notice.

1. These terms and conditions apply to all customers on an Orange Solo Service Plan. Orange Solo is available to Business customers connecting on line 1 only.
2. Orange Solo pricing is described at www.orange.co.uk/business/solo. Any benefit or offer included within your Orange Solo Service Plan will end if your use of that Service Plan ends.
3. Connection is subject to status and an 18 or 24 month minimum connection period (or such longer minimum connection period) as stated in your agreement with Orange.
4. Resigning (or upgrading): The following rules apply when resigning or upgrading to Orange Solo during your minimum connection period:
   • If your current contract with Orange is an OBSCA or OBSMA, then you can only re-sign or upgrade in accordance with the terms of that agreement;
   • If your contract with Orange is not an OBSCA or OBSMA, you can resign or upgrade in the final 3 months of your current Minimum Connection Period contract but the remaining duration of your current Minimum Connection Period will be added to your new Minimum Connection Period.
5. Migration: The following rules apply to changes to your Orange Solo Service Plan during your minimum connection period:
   • you can move to a higher Service Plan at any time;
   • If your contract with Orange is an OBSCA or OBSMA, then downward changes to your Service Plan are governed by the terms set out in your agreement;
   • If your contract with Orange is not an OBSCA or OBSMA, then regardless of anything in the Standard Network Terms and Conditions for the Supply of Orange Network Services which states otherwise (a) you may only change down one Service Plan step and on one occasion; and (b) that one step down can only occur after half the minimum connection period contracted for that Service Plan has expired. For example, if you contracted to Orange Solo 40 on a 2 year contract, you can only change to Orange Solo 35 and only after you have used Orange Solo 40 for at least 12 months.
6. Voice:
   • Your Anytime Any Network Minutes include UK calls to Orange phones, UK landlines beginning with 01/02/03, other UK mobile networks and Orange answerphone. Calls to 08 and 09 numbers, 07 call-forwarding services and any calls made whilst Roaming are not included and are charged at prevailing rates - see price guide for details. Inclusive voice minutes that you do not use will rollover for one month. Inclusive minutes are used before minutes that have rolled over from the previous month. Orange magic numbers does not apply.
   • Service plans that include international calling: you can use your inclusive minutes to make calls from Orange in the UK to standard landline and mobiles numbers in the current list of specified countries specified at www.orange.co.uk/business/iddinbundle (Orange may change this list from time to time). Out of bundle calls and calls to countries not specified will be charged at Orange standard international rates.
   • Service plans that include roaming minutes (outbound or inbound as appropriate): you can use outbound roaming minutes to make calls to standard mobiles and landlines numbers from Orange roaming Zones 1 and 2 to Zones 1, 2 and the UK; you can use inbound roaming minutes to receive calls in Orange roaming Zones 1 and 2. Orange roaming Zones are set out at www.orange.co.uk/business/zones (Orange may change these from time to time). Out of bundle calls and calls to Zones not specified will be charged at Orange standard roaming rates.
7. Text: Any text allowance is for standard person to person text messages sent within the UK. Inclusive texts that you do not use will rollover for one month. Inclusive texts are used before texts that have rolled over from the previous month. Out of bundle texts will be charged at your Service Plan rate.
8. Sharing: you cannot add any sharers to Orange Solo.
9. Orange Business Additions:
   • Care: Where Service Plans include Orange Care, Orange Care is included for your minimum connection period and is then chargeable if you wish to keep it. Administration fees may apply to claims. Orange Care is subject to the terms and conditions set out at www.orange.co.uk/businesscare.
   • Answerphone: Where Service Plans include free calls to answerphone, those calls do not use inclusive minutes if they are made from your Orange mobile phone to your Orange answerphone whilst in the UK. Calls to your answerphone whilst roaming and use of the additional features such as answerphone call return, will be charged at your standard Service Plan rates.
   • Itemised billing: Where a Service Plans does not include free itemised billing, this can be requested and will be chargeable. Itemised billing may be provided online.
   • Best value mid-contract tariff review: Where the Customer's Service Plan includes this, the Customer may request Orange to conduct the review. This request must be made within 30 days of the contract mid-point (which is when the leader has been connected for half the minimum connection period). Orange will promptly conduct the review and inform the Customer of the results. Orange will make a recommendation, based on a review against the current inclusive Service Plan range and will be limited to a single Service Plan step downwards or unlimited steps upwards, within Orange Solo. Orange may, in its discretion, recommend a move to another Service Plan Family (such as Venture).
   • Unlimited benefits: where applicable, you can select a benefit from a range of options but where you do not do so, Orange will choose which benefit to apply to your Account. Unless stated otherwise, any unlimited benefits do not include Roaming services or allowances.
10. Charges for payments not made by direct debit will be applied as set out in the price guide.
11. Network terms: Service is subject to Orange's "Standard Network Terms and Conditions for the Supply of Orange Network Services" which are stated (as appropriate) in:
    • your Customer Information Form, Business/Small Business CIF, OBSCA, OBSMA; or
    • the pay monthly Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone user guide and at http://www.orange.co.uk/terms.
    With the exception of clause 5 above, where there is any inconsistency between these Orange Solo terms and conditions and the Standard Network Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
12. Business is classified as a customer who can provide the following:
    • For limited companies, the company registration number and the VAT number;
    • For charities, the charity number;
    • For all other businesses, a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.
13. Orange reserves the right to replace or amend the Service Plans or these terms and conditions or to withdraw the Service Plans at any time without notice.
14. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

Orange Solo Offers

• £30 Orange Solo Service Plans: unlimited Text* and 1mb data browsing per month whilst in the UK
• £30 Orange Solo Service Plans: unlimited Orange to Orange* and 1mb data browsing per month whilst in the UK
• £35 Orange Solo Service Plans: unlimited Orange to Orange* OR landline* and 2mb data browsing per month whilst in the UK
• £40 Orange Solo Service Plans: unlimited Orange to Orange* OR landline* and 3mb data browsing per month whilst in the UK
• £45 Orange Solo Service Plans: unlimited Orange to Orange* OR landline* OR text* and 4mb data browsing per month whilst in the UK

Orange Solo offer terms and conditions

1. Unlimited landline subject at all times to a fair usage policy of 3,000 minutes each month. Unlimited landline is for calls in the UK to UK landline 01, 02 and 03 numbers only.
2. Unlimited text is subject at all times to a fair usage policy of 3,000 texts each month. Unlimited text is for standard person to person texts within the UK only.
3. Unlimited Orange to Orange is subject to a fair usage policy of 3,000 minutes each month. Unlimited Orange to Orange means calls made from within the UK to other Orange mobiles within the UK. Calls made whilst roaming are not included. Orange numbers that receive a call whilst roaming would be charged standard roaming rates.
4. Calls or texts to 08 and 09 numbers and whilst abroad are not included and will be charged at your standard Service Plan rates.
5. Any inclusive data allowance is for UK GPRS data use only. Any inclusive data allowance that you do not use does not roll over.
6. Usage above fair use policies will constitute abuse and Orange may monitor usage and withdraw the unlimited use offer from your account, transfer you to a Service Plan more appropriate to your use or Disconnect your Account if the fair usage policy is abused.
7. Once an offer is applied to your subscription you will continue to receive it for the life of your contract. If your account is terminated for any reason, or you migrate to a different service plan (including a different option within Orange Solo) or take another promotion from Orange, the offers will no longer apply and will be removed.
8. These offers cannot be used in conjunction with any other offer except for Orange's Blackberry Internet Service promotion.
9. Offers ends 30th June 2008.
10. Orange reserves the right to amend or vary these terms and conditions or to withdraw the whole or part of unlimited use or other offers.

Orange Solo 200 Free Minutes Terms and Conditions Offer

1. The offer entitles you to 200 free minutes per month in addition to the normal bundled minutes. Your inclusive bundled minutes are used before you free minutes. Free minutes do not roll over if not used during the month.
2. Once an offer is applied to your subscription you will continue to receive it for the life of your contract. If your account is terminated for any reason, or you migrate to a different service plan (including a different option within Orange Solo) or take another offer from Orange, the offer will no longer apply and will be removed.
3. This offer is available to new and resigning connections on an 18 or 24 month Orange Solo talk plan signed through Orange Retail, Orange Telebusiness, Orange's Online shop or by calling Orange on 345.
4. The offer is not available to customers that sign up through any third party retailer or channel partner, or that sign up on an Orange Business Services Customer Agreement (OBSCA).
5. Offer ends 30th June 2008.
6. This offer can be used in conjunction with the Q208 unlimited landline or unlimited text Solo Offer and Orange's Blackberry Internet Service promotion, but cannot be used in conjunction with any other offer.
7. Orange reserves the right to amend or vary these terms and conditions or to withdraw the whole or part of unlimited use or other offers.

1. These terms and conditions apply to all customers connecting on an Orange Venture Service Plan. Orange Venture is available to Business customers connecting on line 1 only.
2. Orange Venture pricing is described at www.orange.co.uk/business/venture. Any benefit or offer included within your Orange Venture Service Plan will end if your use of that Service Plan ends. Usage outside of that included with your Service Plan will be charged at the relevant then current rate.
3. Connection is subject to status and a 12, 18, 24 or 36 month minimum connection period (or such longer minimum connection period) as stated in your agreement with Orange.
4. Resigning (or upgrading): The following rules apply when resigning or upgrading to Orange Venture during your minimum connection period:
   • If your current contract with Orange is an OBSCA or OBSMA, then you can only re-sign or upgrade in accordance with the terms of that agreement;
   • If your contract with Orange is not an OBSCA or OBSMA, you can resign or upgrade in the final 3 months of your current Minimum Connection Period contract but the remaining duration of your current Minimum Connection Period will be added to your new Minimum Connection Period.
5. Migration: The following rules apply to changes to your Orange Venture Service Plan during your minimum contracted connection period:
   • you can move to a higher Service Plan at any time;
   • If your contract with Orange is an OBSCA or OBSMA, then downward changes to your Service Plan are governed by the terms set out in your agreement;
   • If your contract with Orange is not an OBSCA or OBSMA, then regardless of anything in your terms and conditions which states otherwise (a) you may only change down one Service Plan step and on one occasion; and (b) that one step down can only occur after half the minimum connection period contracted for that Service Plan has expired. For example, if you contracted to Orange Venture 1650 on a 2 year contract, you can only change to Orange Venture 1100 and only after you have used Orange Venture 1650 for at least 12 months.
6. Voice:
   • "Your Anytime Any Network Minutes" include UK calls to Orange phones, UK landlines beginning with 01/02/03, other UK mobile networks and Orange answerphone. Calls to 08 and 09 numbers, 07 call-forwarding services and any calls made whilst Roaming are not included and are charged at prevailing rates - see price guide for details. Inclusive voice minutes that you do not use will rollover for one month. Inclusive minutes are used before minutes that have rolled over from the previous month. Orange magic numbers does not apply.
   • Service plans that include international calling: you can use your inclusive minutes to make calls from Orange in the UK to standard landline and mobiles numbers in the current list of specified countries specified at www.orange.co.uk/business/iddinbundle (Orange may change this list from time to time). Out of bundle calls and calls to countries not specified will be charged at Orange standard international rates.
7. Sharing: A leader on Orange Venture can also have sharers. Each sharer is charged a monthly sharer fee as set out in the pricing information. If the leader of the Service Plan is disconnected for any reason, then Orange may select a sharer to become the new leader. You cannot change a leader during its minimum connection period. The maximum and minimum numbers of sharers on each Orange Venture Service plan are set out in the pricing information.
8. Orange Business Additions:
   • Care: Where Service Plans include Orange Care, Orange Care is included for your minimum connection period and is then chargeable if you wish to keep it. Administration fees may apply to claims. Orange Care is subject to the terms and conditions set out at www.orange.co.uk/businesscare.
   • Answerphone: Where Service Plans include free calls to answerphone, those calls do not use inclusive minutes if they are made from your Orange mobile phone to your Orange answerphone whilst in the UK. Calls to your answerphone whilst roaming and use of the additional features such as answerphone call return, will be charged at your standard Service Plan rates.
   • Itemised billing: Where a Service Plans does not include free itemised billing, this can be requested and will be chargeable. Itemised billing may be provided online.
   • Best value mid-contract tariff review: Where the Customer's Service Plan includes this, the Customer may request Orange to conduct the review. This request must be made within 30 days of the contract mid-point (which is when the leader has been connected for half the minimum connection period). Orange will promptly conduct the review and inform the Customer of the results. Orange will make a recommendation, based on a review against the current inclusive Service Plan range and will be limited to a single Service Plan step downwards or unlimited steps upwards, within Orange Venture. Orange may, in its discretion, recommend a move to another Service Plan Family (such as Momentum).
   • Unlimited benefits: where applicable, you can select a benefit or benefits (as applicable) from a range of options but where you do not do so, Orange will choose which benefit to apply to your Account. Unless stated otherwise, any unlimited benefits do not include Roaming services or allowances.
   • Unlimited calls between sharers: You won't be charged for calls between users sharing the same plan on your account within the UK (subject to a fair usage policy*) and calls between sharers will not decrement your inclusive minutes.
     *Orange operates a fair usage policy for calls between you and the sharers within your talk-share group. Orange reserves the right to monitor call duration and the number of calls made between sharers. If, in Orange's reasonable opinion, your usage and/or your sharers' usage is excessive (excessive use is currently classified as over 5,000 minutes per user per month but this is subject to change), Orange reserves the right to request that you and/or your sharers reduce your usage and, in the event of continued excessive use, to migrate you and/or some or all of your sharers to an alternative Service Plan for the remaining term of your contract.
9. Charges for payments not made by direct debit will be applied as set out in the price guide.
10. Network terms: Service is subject to Orange's "Standard Network Terms and Conditions for the Supply of Orange Network Services" which are stated (as appropriate) in:
    • your Customer Information Form, Business/Small Business CIF, OBSCA, OBSMA; or
    • the pay monthly Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone user guide and at http://www.orange.co.uk/terms.

    With the exception of clause 5 above, where there is any inconsistency between these Orange Venture terms and conditions and the Standard Network Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.

11. Business is classified as a customer who can provide the following:
    • For limited companies, the company registration number and the VAT number;
    • For charities, the charity number;
    • For all other businesses, a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.
12. Orange reserves the right to replace or amend the Service Plans or these terms and conditions or to withdraw the Service Plans at any time without notice.
13. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

Orange Venture Offers for Orange customers

• 12 month contracts: no offers applicable.
• 18 month contracts: get 30% extra offer minutes and one unlimited* benefit.
• 24 month contracts: get 40% extra offer minutes and two unlimited* benefits.
• 36 month contracts: get 50% extra offer minutes and two unlimited* benefits.

Orange Venture Offers terms and conditions

1. "Offer Minutes" are those in excess of the standard minutes included in your chosen bundle size. Offer Minutes do not roll over. Standard inclusive minutes in your bundle are used before Offer Minutes.
2. Unlimited benefits:

   Term	U