- What will I see on my bill?
Data that you use with your monthly inclusive allowance will not be listed on your bill. If you use more than this amount of data in any month the charges will be itemised separately on your bill. If you have any questions about your bill please call 150 for further help.
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- Can I use mobile broadband on pay as you go?
Not at the moment, but keep checking our website as we are frequently updating our services.
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- Do I have to pay by Direct Debit?
No, you can choose to pay by cheque or credit card every month, subject to a fee. You can also pay by debit card, or in an Orange shop, without paying an additional fee. We recommend paying by Direct Debit as it's more convenient and gives you better value.
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- I already have an Orange pay monthly phone, so will I now receive one or two bills?
You'll receive one bill for all your Orange services.
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- What are the costs if I go out of bundle, or beyond my inclusive monthly allowance?
Please click here for pricing information.
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- Can I change to another mobile broadband plan?
You can only change your monthly plan at the end of your contract period. If you are regularly using more than your inclusive monthly allowance of data you can add an extra bundle. Click here for more details.
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- Can data usage be capped?
No. If you transfer data after you have used your monthly inclusive allowance you will be charged at the out-of-bundle rate. Please click here for pricing information.
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- If I don't use my allowance, does it roll over to the next month?
No, your data allowance is reset after each month.
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- Is there a disconnection fee if I end my contract before it expires?
Standard pay monthly contract rules apply, so you would have to pay for the remaining months of your contract.
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- What does 'out-of-bundle' mean?
Orange mobile broadband gives you an inclusive amount of data per month, for example 3GB. If you use more than this amount of data in any one month (billing period) then you will be charged an 'out-of-bundle' rate for the additional data you transfer. Please click here for pricing information.
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- How do I install my Orange dongle?
Please see the user guide that comes in the box for instructions on installing the dongle. You can also view the user guides here.
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- Can I use my phone's SIM in my dongle?
No. You dongle's SIM is set up differently in our network to ensure you receive the best possible mobile broadband speed.
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- Can I exchange my fixed broadband for a dongle?
You can simply choose not to renew your fixed broadband contract, and purchase Orange mobile broadband instead. Be aware that if you're currently within your fixed broadband contract period, charges are likely to apply if you cancel. You may also like to keep an eye out for our great offers giving you both fixed and mobile broadband, so that you can stay connected whether you're at home or out and about.
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- How can I monitor my mobile broadband usage?
Our mobile broadband connection manager has a number of options for monitoring your usage. You can download the latest version for use with any of our dongles by clicking here.
By clicking the "Usage" button you will be shown a summary of the amount of data that you've transferred. This will help you know when you have used up your monthly inclusive allowance of data, and when you will be charged at the out-of-bundle rate. You can reset this summary data whenever you like, but we suggest you do so on your bill date.
By clicking the "Usage" button, and then choosing the "Usage limits" tab, you'll be able to configure alerts that will warn you about the amount of data you are transferring. We suggest that you set up a usage limit equal to your monthly inclusive allowance, so that you will know when you are about to be charged at the out-of-bundle rate.
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- Can I change my dongle for a newer one?
You can choose a new mobile broadband dongle when you renew your mobile broadband contract.
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- Can I use my dongle in more than one computer?
Yes. The dongle is a plug and play device, so simply plug in the device into another laptop or PC and it will install the software, then you're good to go.
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- Can I use my dongle in any laptop or desktop computer?
You can use your dongle in most PCs, laptops and Apple Macs. Each dongle may vary slightly depending upon the Operating System you use on your computer (e.g. Microsoft Windows). To ensure your PC, laptop or Mac is supported, please check the system requirements of the device.
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- Will it work with my Mac?
All of our dongles work with Mac OS X. Please click here to download the latest connection manager software.
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- Will it work with Windows7?
All of our dongles work with Windows7. Please click here to download the latest connection manager software.
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- Can I make video calls using the dongle?
You can make video calls over the internet using applications such as Windows Live Messenger to talk to your friends or family. Please be aware some applications and services will use more data than others.
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- Do I need a home phone line?
No, with mobile broadband you only need Orange mobile coverage.
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- Does the dongle act as an internet gateway for others to use?
No, the dongle provides an internet connection for the laptop or PC that it is directly connected to.
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- How does this work with my existing fixed broadband?
You can use your existing fixed broadband in the same way you do today, or you can use Orange mobile broadband as a replacement.
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- Is it secure? Can I use it for online banking?
Yes. Mobile broadband offers the same level of security as a fixed broadband connection.
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- What factors will affect the connection speed?
As mobile broadband uses the Orange mobile network, your service is dependent on the quality of the coverage you receive. To check the coverage in your area use our coverage checker. If you aren't happy with the coverage you receive just return your dongle within 14 days for a full refund.
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- How is mobile broadband different from Wi-Fi?
Wi-Fi is a wireless technology that allows PCs, laptops and other devices to connect to a network, and usually the internet. It's useful within a building such as your home, or a cafe. Mobile broadband uses the Orange mobile network to give you an internet connection, which means you can stay connected anywhere you have Orange coverage.
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- What is a dongle?
A dongle is the name for the USB device that allows you to connect to mobile broadband. You might also hear it called a USB modem or USB stick.
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- What is 1GB?
A Giga Byte is an amount of data. We provide a number of plans and bundles to ensure that mobile broadband is always suitable for your needs, whether you occasionally surf the internet, or regularly download music. To help you understand how much data you're likely to use click here for our data calculator.
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- What is 3G?
3G refers to the Third Generation mobile network.
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- What is HSDPA?
High Speed Downlink Packet Access. HSDPA comes in a number of different speeds, for example. 1.8, 3.6 and 7.2Mbps. In the near future there's also the possibility to reach 14.4Mbps speeds and beyond.
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- What is HSUPA?
High Speed Uplink Packet Access. As well as downloading data from the internet, you may need to upload data such as pictures on to a social networking site. HSUPA enables you to do this very quickly via the 3G network.
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- What is 3G+?
3G+ is what we call HSDPA and HSUPA.
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- What is GPRS?
General Packet Radio Services
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- What is EDGE?
Enhanced Data Rates for Global Evolution.
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All figures from the independent YouGov Dongle Tracker report wave 6 (Oct 09). Total sample size was 4,417 adults, of which 2,181 used mobile broadband by means of a dongle, modem stick, or datacard. Orange’s mobile broadband sample was 230 users. This is the sixth wave of an independent study. Fieldwork was undertaken between 6th October and 12th October 2009. The survey was carried out online. The figures have not been weighted. MVNOs have been excluded.
