FAQ's

Can I use it abroad?

• How much does it cost to roam?

  European Union countries (zones 1 and 2) cost £2.94 per MB while the Rest of the World (zones 3,4,5,6 & 7) cost £6.46 per MB hide

• How much will browsing for 30 minutes cost in an EU country?

  as a rough guide, simple web browsing will cost about £18 for 30 minutes in an EU country hide

• Can I use my Orange dongle overseas?

  Yes, you can but you will need to enable it before going abroad by calling 150 from an Orange Mobile or 07973 100150 from any phone. Please be aware though that any usage abroad will not be deducted from your domestic data bundle and that you will be charged at a different rate. For our best overseas rates, we recommend you sign up for one of our roaming bundles. hide

• How do I enable roaming for my Orange dongle?

  Please call 150 from an Orange Mobile or 07973 100150 from any phone. hide

How do I sign up?

• Where can I sign up?

  You can sign up either online, over the phone, or in any Orange retail shop. hide

• Do I have to wait for Internet Everywhere to be set up, or provisioned, like I do with fixed broadband?

  As soon as you receive your Orange dongle you're ready to go. It's not like a fixed broadband connection that can take between 7-10 working days to get you connected. hide

• What details do I need to sign up?

  All you'll need are your bank details. hide

• When will I receive my Orange dongle and my laptop?

  If you've ordered online or over the phone you'll receive your dongle and laptop in 3-5 working days. If you buy from one of our stores you won’t have to wait at all, as long as both the dongle and laptop are in stock. hide

• Do I need to pass a credit check?

  Yes. Internet Everywhere is a pay monthly service, so we do a standard credit check for all orders. hide

How much does it cost?

• What will I see on my bill?

  Data that you use with your monthly inclusive allowance will not be listed on your bill. If you use more than this amount of data in any month the charges will be itemised separately on your bill. If you have any questions about your bill please call 150 for further help. hide

• Can I use Internet Everywhere on Pay As You Go?

  Not at the moment, but keep checking our website as we are frequently updating our services. hide

• Do I have to pay by Direct Debit?

  No, you can choose to pay by cheque or credit card every month, subject to a fee. You can also pay by debit card, or in an Orange shop, without paying an additional fee. We recommend paying by direct debit as it's more convenient and gives you better value. hide

• I already have an Orange pay monthly phone, so will I now receive one or two bills?

  You'll receive one bill for all your Orange services. hide

• What are the costs if I go out of bundle, or beyond my inclusive monthly allowance?

  Please click here for pricing information. hide

• Can I change to another Internet Everywhere plan?

  You can only change your monthly plan at the end of your contract period. If you are regularly using more than your inclusive monthly allowance of data you can add an extra bundle. Click here for more details. hide

• Can data usage be capped?

  No. If you transfer data after you have used your monthly inclusive allowance you will be charged at the out-of-bundle rate. Please click here for pricing information. hide

• If I don't use my allowance, does it roll over to the next month?

  No, your data allowance is reset after each month. hide

• Is there a disconnection fee if I end my contract before it expires?

  Standard pay monthly contract rules apply, so you would have to pay for the remaining months of your contract. hide

• What does 'out-of-bundle' mean?

  Orange Internet Everywhere gives you an inclusive amount of data per month, for example 3GB. If you use more than this amount of data in any one month (billing period) then you will be charged an 'out-of-bundle' rate for the additional data you transfer. Please click here for pricing information. hide

Using Internet Everywhere

• How do I install my Orange dongle?

  Please see the user guide that comes in the box for instructions on installing the dongle. You can also view the user guides here. hide

• Can I exchange my fixed broadband for a dongle?

  You can simply choose not to renew your fixed broadband contract, and purchase Orange Internet Everywhere instead. Be aware that if you're currently within your fixed broadband contract period charges are likely to apply if you cancel. You may also like to keep an eye out for our great offers giving you both fixed and mobile broadband, so that you can stay connected whether you're at home or out and about. hide

• How can I monitor my mobile broadband usage?

  This is not currently possible with the ICON 225 dongle. If you have one of our other dongles then the Internet Everywhere connection manager software will show you how much data you've transferred. hide

• Can I change my dongle for a newer one?

  You can choose a new mobile broadband dongle when you renew your Internet Everywhere contract. hide

• Can I use my dongle in more than one computer?

  Yes. The dongle is a plug and play device, so simply plug in the device into another laptop or PC and it will install the software, then you're good to go. hide

• Can I use my dongle in any laptop or desktop computer?

  You can use your dongle in most PCs, laptops and Apple Macs. Each dongle may vary slightly depending upon the Operating System you use on your computer (e.g. Microsoft Windows). To ensure your PC, laptop or Mac is supported, please check the system requirements of the device. hide

• Will it work with my Mac?

  The majority of Orange dongles work with Mac OS X. Please check the system requirements of the device. hide

• Can I make video calls using the dongle?

  You can make video calls over the Internet using applications such as Windows Live Messenger to talk to your friends or family. Please be aware some applications and services will use more data than others. hide

• Do I need a home phone line?

  No, with Internet Everywhere you only need Orange mobile coverage. hide

• Does the dongle act as an internet gateway for others to use?

  No, the dongle provides an Internet connection for the laptop or PC that it is directly connected to. hide

• Can I buy a bundle with that includes home and mobile broadband?

  Yes, click here for details. hide

• How does this work with my existing fixed broadband?

  You can use your existing fixed broadband in the same way you do today, or you can use Orange Internet Everywhere as a replacement. hide

• Is it secure? Can I use it for online banking?

  Yes. Internet Everywhere offers the same level of security as a fixed broadband connection. hide

• What factors will affect the connection speed?

  As Internet Everywhere uses the Orange mobile network, your service is dependent on the quality of the coverage you receive. To check the coverage in your area use our coverage checker. If you aren't happy with the coverage you receive just return your dongle within 14 days for a full refund. hide

How good is the coverage ?

• Can I really use this anywhere - where I live, work and travel?

  You can use your dongle anywhere you have Orange network coverage. To check the coverage in your area use our coverage checker. If you aren't happy with the coverage you receive just return your dongle within 14 days for a full refund. hide

• Does this work on the Eurostar?

  Yes, although as your dongle needs network coverage, it won't work while you're inside the Channel Tunnel. You will also need to enable roaming for your dongle to work whilst you're in France. hide

• Can I return it if I have poor coverage?

  Yes, if you bought it less than two weeks ago, and you have your proof of purchase, you can return it to the point of purchase. hide

I'm still having problems

• My computer doesn't seem to be recognising the Internet Everywhere dongle. What should I do?

  Please call 150 from an Orange Mobile or 07973 100150 from any phone. hide

• Something went wrong when I tried to install the Internet Everywhere dongle. What should I do?

  Please call 150 from an Orange Mobile or 07973 100150 from any phone. hide

• I can't use Internet Everywhere whilst I'm abroad.

  Please call 150 from an Orange Mobile or 07973 100150 from any phone. hide

• Which number should I ring if I'm having trouble with my Internet Everywhere dongle, or the laptop I purchased from Orange?

  Please call 150 from an Orange Mobile or 07973 100150 from any phone. hide

Technical terms

• How is Internet Everywhere different from Wi-Fi?

  Wi-Fi is a wireless technology that allows PCs, laptops and other devices to connect to a network, and usually the Internet. It's useful within a building such as your home, or a cafe. Internet Everywhere uses the Orange mobile network to give you an Internet connection, which means that you can stay connected anywhere you have Orange coverage. hide

• What is a dongle?

  A dongle is the name for the USB device that allows you to connect to mobile broadband. You might also hear it called a USB modem or USB stick. hide

• What is 1GB?

  A Giga Byte is an amount of data. We provide a number of plans and bundles to ensure that Internet Everywhere is always suitable for your needs, whether you occasionally surf the Internet, or regularly download music. To help you understand how much data you're likely to use click here for our data calculator. hide

• What is 3G?

  3G refers to the Third Generation mobile network. hide

• What is HSDPA?

  High Speed Downlink Packet Access. HSDPA comes in a number of different speeds, for example. 1.8, 3.6 and 7.2Mbps. In the near future there's also the possibility to reach 14.4Mbps and beyond. hide

• What is HSUPA?

  High Speed Uplink Packet Access. As well as downloading data from the Internet, you may need to upload data such as pictures on to a social networking site. HSUPA enables you to do this very quickly via the 3G network. hide

• What is 3G+?

  3G+ is what we call HSDPA and HSUPA. hide

• What is GPRS?

  General Packet Radio Services hide

• What is EDGE?

  Enhanced Data Rates for Global Evolution. hide