You shouldn't have to pay if your phone is faulty – or wait around for a new one. So now with Orange business plans, we offer an inclusive 24 hour replacement service for all faulty phones – like for like – and for SIMs and chargers. That means we'll send you a replacement within 24 hours of accepting the fault, and you can get back to work, fast.
Please be aware that the replacement of iPhones is carried out by Apple and that they endeavour to dispatch the replacements within 24 hours. A credit card or visa debit card is
required for holding a deposit, which will be refunded when the faulty device is returned and checked.
