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Terms & Conditions

the Orange shop™ online

general terms and conditions

general terms and conditions

privacy policy
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  1. "Orange", "We" or "us" means Everything Everywhere Limited trading as Orange and our Group Companies. By Group Companies we mean the companies in which France Telecom SA have at least a 50% shareholding and the companies in which Deutsche Telekom AG have at least a 50% shareholding. For details please see here http://www.orange.com/English/aboutorange9/francetelecom.asp.
  2. "Personal Data" is any data that identifies you. The Personal Data which you supply to us You agree will be true, complete and accurate in all respects and you agree to notify us immediately of any changes to that. We will deal with Your Personal Data in compliance with the current UK data protection legislation. Please note this applies only to Orange.co.uk and any web sites hosted by or on behalf of Orange not to other companies" or organisations" websites to which We link, who operate their own privacy policy.
  3. Orange or its Group companies or selected third parties will use your Personal Data which you provide to us together with other information for providing the Orange.co.uk services to You, administration, marketing, credit scoring, customer services, tracking your device and web use preferences, and profiling your purchasing preferences. We will disclose your information to our service providers and agents to help us with these purposes. We will keep your information for a reasonable period after your contract with us has finished in case you decide to use our Services again and may contact you about our products or services during this time.
  4. By using our services you consent to our transferring your information to countries which do not provide the same level of data protection as the UK if necessary for providing you services you require. If we do make such a transfer, we will put a contract in place to ensure your information is protected.
  5. Unfortunately the transmission of data via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your data transmitted to our site, and transmission is at your own risk. Once we have received your information we will use strict procedures and security features to prevent unauthorised access.
  6. By using our services you consent to us sharing your information with other companies in the Group and companies outside the Group who are our business partners. They or we may contact you by mail, telephone, electronic messaging services, fax or email to let you know about any goods, services or promotions which may be of interest to you. Please call customer services if you do not wish to receive such information from us, or if you do not wish to receive information from our business partners, but remember that this will preclude you from receiving any of our special offers or promotions or those of our business partners.
  7. If You have any questions about the handling or protection of Your Personal Data or Your rights under this Online Agreement please contact Customer Services by calling 07973 100 150 or writing to PO Box 10, Patchway, Bristol BS32 4QJ.
  8. You have a right to ask for a copy of your information (for which we charge a small fee) and to correct any inaccuracies.
  9. When you give us information about another person you confirm that they have appointed you to act for them, to consent to the processing of their personal data, and to the transfer of their information abroad and to receive on their behalf any data protection notices.
  10. Orange may disclose your Personal Data acting reasonably if it believes such action is necessary: to conform with a legal requirement or comply with the legal process, protect and defend the rights or property of Orange, enforce this Online Agreement, or to protect the interests of its users.
  11. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate notified to you by SMS or e-mail.
  12. Cookies - A cookie is a small, unique text file that is saved on your hard disk by a website. The cookie is used by the website to identify your computer whenever you visit that website.

    Cookies cannot be used to run programs or deliver viruses to your computer. Cookies can only be read by a web server from the same domain (e.g. orange.co.uk) that saved the cookie on your computer.

    At Orange we use cookies to help you save time and provide you with a more personalised service on our website. The purpose of a cookie is to tell the Web server that you have returned to a specific Web page.

    For example, if you personalise Web pages, or register for products or services, a cookie helps our Web page server to recall your specific information. When you next visit the Orange website, the information you previously provided can be retrieved, so you can easily use the website features that you previously chose.

    Even if you use more than one computer on a regular basis, we can link cookies together so you will still receive a personalised online experience.

    Orange can also personalise the information you see based on what we already know about you, so that you spend less time looking for things. So, instead of one site for all Orange customers, each Orange customer can have a site which is unique to them.

    You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

    If you want to disable cookies, find out which browser you are using and follow the instructions below.

    Unfortunately, if you choose to decline cookies, some of the interactive features of the Orange services or websites may not be available to you. We advise regular users of Orange websites to accept cookies from Orange.

    Orange is committed to protecting your privacy and only uses cookies to improve our service to you, for example, by offering tailored information based on your interests. The usage patterns tracked by cookies remain confidential. Orange does not share or sell any cookie-generated information.

    Please note that our advertisers or websites to which orange.co.uk links may also use cookies, over which we have no control.

    Microsoft Internet Explorer 6
    1. Select "Tools" from the main task bar then "Internet Options"
    2. Click on the "Privacy" tab
    3. Choose the level of cookie security you want, ranging from Block All Cookies, High, Medium High, Medium (default level), Low and Accept All Cookies
    For more detailed information on these options under Internet Explorer 6, please click on the link below. http://support.microsoft.com/support/kb/articles/Q283/1/85.ASP

    Microsoft Internet Explorer 5
    1. Select "Tools" from the main task bar then "Internet Options"
    2. Change to the "Security" tab and click "Custom Level"
    3. Scroll down to the "Cookies" section and set "Disable"
    4. Click "OK"

    Firefox 1.0
    1. Select "Tools" from the main task bar and then "Options"
    2. Click on the "Privacy" panel and then click on "Cookies"
    3. Uncheck the "Allow sites to set cookies" option
    4. Click "OK"

    Netscape 7
    1. Select "Edit" from the main task bar then "Preferences"
    2. Expand "Privacy & Security" in the category menu and click "cookies"
    3. Select the requried option under "Cookie Acceptance Policy"
    4. Click "OK"
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ordering from the Orange shop™ online (including pre-ordering)
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The information displayed on this website, including prices, does not constitute an offer to contract or enter into an agreement. When you send an order by means of this website for goods and/or services, your order shall constitute an offer for the goods and/or services selected. We shall send you an email confirming your order to the email address supplied with your order. Acceptance of your order shall only take place when your credit card is debited or other payment method is cleared. Until then Orange reserves the right to decline the order. No binding contract is created until your order has been accepted. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English court.

Please note that:

Your order will only be accepted if received from the United Kingdom. Pay monthly orders will only be accepted from persons over the age of 18. Pay as you Go orders will only be accepted from persons over the age of 16 who hold a valid debit card.

Where you pre-order online (i.e. order a device before it’s launched), or order a device that is currently out of stock, we’ll aim to send it to you within 30 days either of the launch date (pre-orders) or of your order (out of stock devices). Sometimes, due to demand, we won’t be able to send it to you within this time. If so, we’ll let you know and if you’re unhappy to wait more than 30 days, you can cancel this order. This means we’ll refund any deposit or amount you’ve paid for the device and cancel your account. Remember, if you’re an upgrading customer and you decide to cancel this kind of order, you’ll still have to pay for any services used before cancelling.

New customers pre-ordering or ordering an out of stock device online: Your contract starts when your order is accepted (see above) but your plan will start at (and you’ll be charged from) the moment we send your new device out to you (so just before you receive it).

Upgrading customers pre-ordering or ordering an out of stock device online: Your new 12, 18 or 24 month minimum term will start when we accept your upgrade (see above) and you will be charged for your new plan from your next billing date.

We shall not be liable to any person for any loss or damage which may arise from the use of any information contained in any of the materials on this website. We try to update this website as frequently as possible. You must ensure that, prior to placing an order, you have checked all relevant details about the goods and/or services you have selected as their relevant details may have changed since you last visited this website.

The images contained on the orange.co.uk website are for guidance only and actual products may differ slightly from those shown. Orange and its suppliers reserve the right to improve products and their specification without prior notice.

All goods and/or services displayed on this website are subject to availability.

All prices include VAT (but exclude delivery charges).

If you purchase a phone on a pay monthly Service Plan (eg Your Plan or an Orange Value Promise Plan) you are agreeing to a minimum contract period of at least 12 months, depending upon the Service Plan chosen. Details for terminating a pay monthly agreement are outlined in the fourth clause of the terms and conditions for the Orange Network Services.

Phones/SIM packs must not be resold, transferred or otherwise distributed for commercial purposes. Orange reserves the right to restrict purchases through the Orange Shop online to a maximum of 3 individual items per person. Any multiple orders placed will be deleted and the items will not be fulfilled, (in line with the Orange Shop on line policy of purchases being intended for personal use and not for commercial purposes).

Payment
Payment can be made by any major credit or debit card and you confirm that the card used by you to purchase goods and services from us is yours

Delivery
For security purposes pay monthly and pay as you go phones ordered from the Orange shop™ Online will be despatched to customers with an access bar in place. This will be lifted when the customer registers the phone to the Orange network. When you call to register your phone you will be required to answer certain security questions. These questions will be based on the information you provided at the time of ordering your phone.

Your rights
If you purchased the goods as a consumer as opposed to for business use, you have the right to cancel this contract. To do so you must contact us within 14 days of receipt of the goods by one of the following methods:

By Phone: Call 08000 790103 - Opening hours are 9:00am until 5:00pm Monday to Friday
By Email: channel.returns@everythingeverywhere.com
By Fax: 08703766226
By Post: Orange, PO Box 10, Patchway, Bristol, BS32 4BQ

You must then return the goods (including all accessories and documentation provided with such goods) to us within 30 days of cancellation to the following address:

Orange
14 DMB, Warehouse 2, Unit 6
Banbury Logistics Centre
Appletree Road Estate
Banbury
OX17 1LL

We may charge you for our costs of recovering goods not returned to us directly

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pay as you go phone insurance terms & conditions
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Policy Document

These terms and your certificate should be read as one document. Words or expressions that have a particular meaning are shown in bold type and shall have the same meaning wherever they may appear.

The policy, which is governed by these terms and conditions has been arranged for you by Lifestyle Services Group Limited, who deals with the administration of this insurance, including the receipt of premium and the handling of claims. All elements of service provided by us, and insurance cover provided by the insurer, are subject to the terms and conditions. Acceptance of cover is at our discretion. Your policy is based on the information yougave to us verbally or otherwise about you and your personal details when you applied for the insurance. These details are confirmed on your certificate.

This document details what is covered and what is not covered, how claims are settled and other important policy information. At the time of purchase you will have selected either the Basic or Premium policy, this will be detailed on your certificate. These terms cover both policies, however the Basic policy does not cover loss of the phone and/or accessories. If you have purchased the Basic policy, any cover, conditions or exclusions referring to loss do not apply to you. An initial period of 21 days post purchase shall apply during which incidents shall not be entitled for claims. The 21 days shall be added to the end of your policy to ensure you enjoy a full year of benefit from this policy.

Our part of the contract is as follows:

  • Cover is available providing the payment is received in advance
  • Cover will cease 12 months and 21 days from the date of purchase or after settlement of a successful claim, whichever occurs first
  • Where we attach a special meaning to a word it is shown in bold type
  • We will handle claims on behalf of the insurer
  • We will hold money on behalf of the insurer

Your part of the contract is as follows:

  • You must pay for the cover in advance
  • You must adhere to all the conditions detailed in these terms
  • If you do not believe the policy is suitable for you, you can cancel it within the first 14 days after receipt of these terms, your payment will be refunded. After 14 days, no refund of payment will be made
  • The phone stated on the certificate must be your property or responsibility. The phone and/or accessories can be used by a family member. If the phone and/or accessories are no longer in your possession or you are no longer responsible for the phone and/or accessories, and you do not opt to cover an alternative phone, the cover will cease. You can request another copy of these terms. They are also available in large print, audio and Braille versions. If you would like a copy in any of these formats, please call Customer Services on 0845 070 5556* or write to:
    Customer Services
    Lifestyle Services Group Limited
    PO Box 395
    CREWE
    CW1 6WT

Under European law, both parties to the contract may choose which law will apply to this contract. English law will apply unless both parties agree otherwise, in writing, prior to the start of the policy. The contract is written in English and all communication by us with you will be in English.

A) Definitions
Accessories

Items up to a combined maximum original retail value of up to £50 including VAT, which are peripheral to the phone and which may support or enhance the overall function of the phone. Accessories do not function as standalone items and do rely upon the phone to function as intended. A successful claim for accessories will count as the single claim allowed under this policy. There are two types of accessory you can claim for:

  • Accessories supplied in the original box at the time of purchase (e.g. chargers, factory standard software, memory cards, hands-free headsets (excluding bluetooth equipment) and batteries) - the phone does not have to be lost (if covered), stolen or damaged for you to make a claim under this heading
  • Any other accessories:
    - A claim for these accessories will only be accepted if they were lost (if covered), stolen or damaged at the same time as the phone, and you are able to provide the proof of purchase for the item claimed
    - Accessories are also covered if they are no longer compatible with the mobile phone as the result of an alternative handset being issued by us
Administrator

Lifestyle Services Group Limited. Contact details can be found in section O.

Certificate

Certificate of Mobile Phone Insurance.

Electrical or mechanical breakdown

The actual breaking or burning out of any part of the phone and/or accessories caused by, or arising from, internal electronic, electrical or mechanical defects, or defective or faulty materials, or workmanship, causing stoppage of normal operation and necessitating immediate repair or replacement before normal operation can be resumed.

Excess

The amount indicated on your certificate which you have to pay in the event of a successful claim.

Family Member

An individual who resides at the same permanent address as you and which has one of the following relationships; your brother or sister, mother or father, grandmother or grandfather, uncle or aunt, niece or nephew, spouse, partner with whom you have resided for at least six months, or a child of which you or your partner are the legal guardian.

IMEI Number

International Mobile Equipment Identity Number
The unique serial or identification number that we will use to identify the phone.

Incident

Any event that may lead to a claim being made for repair or replacement of the phone and/or accessories. Any incident involving a theft, malicious damage or loss must be reported to the Police. You must obtain an incident reference number.

Insurer

London General Insurance Company Limited, whose main business is general insurance. Contact details can be found in section O.

Mobile Phone/Phone

The Orange pay-as-you-go handset and SIM card specifically identified by the IMEI number and mobile phone number as detailed on your certificate. The handset must be your property or responsibility. We do not cover SIM free mobile phones under this policy.

Proof of Purchase

The till receipt provided at the point of sale that details the phone and/or accessories, or similar documentation that provides proof that you own or are responsible for the phone and/or accessories, unless this information was provided directly to us by Orange or Orange are able to provide this information to us on your behalf.

Services

The work we undertake for you in arranging the insurance and acting as an intermediary between you and the insurer.

SIM Card

Subscriber Identity Module Card
The card carrying the Orange subscriber identity, the use of which, in conjunction with the phone, enables services to be charged to your or the phone owners account.

We/Us/Our

The administrator.

You/Your

The customer named on the certificate.

B) Price

The cost of the policy is indicated on your certificate. This includes any taxes or additional charges which may apply.

The policy is valid for a period of 12 months and 21 days from the date of purchase, or one successful claim, whichever occurs first.

You must contact us immediately if you wish to change the mobile phone on cover after the policy has started. Failure to do so may invalidate your insurance. We may charge you an additional premium for a change of handset, we will advise you of the appropriate cost prior to you agreeing you wish to proceed with this. If you opt to change the mobile phone on cover after the policy has started a further period of 21 days shall apply during which incidents shall not be entitled for claims.

C) Cover

At the time of purchase you will have selected either the Basic or Premium policy, this will be detailed on your certificate. These terms cover both policies, however the Basic policy does not cover loss of the phone and/or accessories. If you have purchased the Basic policy, any cover, conditions or exclusions referring to loss do not apply to you.

This policy covers:

  1. One pay-as-you-go mobile phone and SIM card, which is owned by you or is your responsibility, up to the lower of the original retail cost or cover limit as indicated on your certificate. The mobile phone is identified by the IMEI number and mobile phone number.
  2. The cost of replacing the phone as a direct result of theft.
  3. The cost of replacing the phone as a direct result of loss - does not apply to Basic policy.
  4. The cost of repairing the phone (or replacing it if the phone cannot be repaired) as a direct result of accidental damage, water or liquid damage, or malicious damage.
  5. The cost of repairing the phone (or replacing it if the phone cannot be repaired) where damage is a result of electrical or mechanical breakdown.
  6. Accessories. Please see the definition of accessories in section A, this defines the type and circumstances of a claim for accessories.
  7. The phone wherever you are in the world, repair or replacement will be arranged upon return to the UK.
  8. One successful claim or a period of 12 months and 21 days from the date of purchase, whichever occurs first. The start date of your policy appears on your certificate.
D) How to make a claim

To make a claim, either:

  1. Visit our website at www.lifestylegroup.co.uk/orange to register your claim online
  2. Contact Customer Services on 0845 070 5556*
    Monday-Friday 8.00am - 8.00pm
    Saturday-Sunday 9.00am - 6.00pm
    Please have the mobile phone number to hand.

If the phone is lost or stolen, please follow these simple steps:

  1. Call Orange to bar the SIM card - doing this can prevent any further calls from being made using the SIM card. The Orange Pay-as-you-Go number is 07973 100 450.
  2. Inform the Police and ask for an incident reference number within 24 hours of discovering the incident.
E) Conditions on making a claim
  1. You must register a claim with us within 48 hours of discovering any incident for which you wish to claim, by visiting our website or by contacting Customer Services.
  2. You must inform the Police within 24 hours of discovering any theft, loss or malicious damage for which you wish to make a claim, obtaining an incident reference number.
  3. You must complete and return the claim form to us within 14 days of receiving it, ensuring that you have followed the procedure detailed on the claim documentation.
  4. We will advise you when and where you should send the mobile phone and/or accessories once we have assessed your claim. You must send the phone by secure means, as described in the claim documentation. The phone and/or accessories remain your responsibility until we have received them.
  5. You must ensure that no one but our approved agents carries out repairs to, or maintenance of, the phone and/or accessories.
  6. If requested you must provide the proof of purchase for the phone and/or accessories with your claim form.
  7. You must pay the excess as indicated on your certificate when you make a successful claim.
F) What will happen when your claim is approved
  1. Replacement phones and/or accessories will come from new or refurbished stock. In the event that the same model is not available, the replacement will be of a similar specification and quality, we will contact you to confirm availability.
  2. We may settle your claim, at our discretion, by repair or replacement. Any settlement (in whatever form we decide) will be based on the specification of the registered phone and/or accessories up to a maximum of the cover limit as indicated on your certificate.
  3. If you need to claim as a result of an incident outside the UK, the phone and/or accessories will be repaired or replaced once you return to the UK.
  4. If any stolen or lost equipment is recovered after the claim is approved, it shall become the property of the insurer and must be returned to us immediately.
  5. Damaged phones, accessories, parts and materials replaced by us shall become the property of the insurer.
  6. The details of phones reported stolen or lost will be submitted to the Central Equipment Identity Register to prevent further use.
  7. Once your claim is approved, cover ends under the terms and conditions of this policy. Please remember to purchase a new policy to ensure continuous cover.
  8. Phone repairs are warranted for a period of up to 90 days from the date of issue against the reoccurrence of the same fault (except for repairs to items for damage caused). Where you are issued with a replacement phone this will be covered by a standard manufacturer warranty of up to 12 months.
G) Important things that you must do
  1. Use the phone and/or accessories in accordance with the manufacturer's instructions.
  2. Take reasonable care to prevent theft, loss, or damage to the phone and/or accessories. If it is considered that you have not done so, your claim may not be accepted.
  3. Advise us if any of your personal details change.
  4. Inform us of any theft, loss or damage covered by your policy within the given timescales.
H) Loss, theft and damage

Cover will not be provided for:

  1. Theft of the phone and/or accessories from an unattended motor vehicle, unless locked in a glovebox or boot. The vehicle must be locked and all security devices activated. Damage must be caused by the thief and evidence provided with your claim. Cover will not be provided if the vehicle could not have been secured against unauthorised entry.
  2. Theft of the phone and/or accessories from any unattended building or premises unless evidenced damage was caused in gaining entry to, or exit from, the premises, unless you have left the phone and/or accessories in such a place that we would reasonably assume it to be secure (for example a locked hotel room).
  3. Theft or loss of the phone and/or accessories whilst left in a public place or a place to which others have general unsupervised access.
  4. Theft, loss or damage to the phone and/or accessories where you are not present and it has been entrusted to someone else other than a family member.
  5. The cost of unauthorised use of the phone.
I) Electrical or mechanical breakdown

Cover will not be provided for:

  1. Loss or damage caused by, or during, maintenance or modification of the phone and/or accessories.
  2. Any breakdown or failure caused by placing or using the phone and/or accessories in a location or environment not in accordance with the manufacturer's instructions.
J) General exclusions

Cover will not be provided for:

  1. Loss of the phone and/or accessories - does not apply to the Premium policy.
  2. The policy excess as indicated on your certificate if you make a successful claim.
  3. Any loss (business or personal) resulting from loss of use of the phone and/or accessories.
  4. Where the IMEI number cannot be determined from the phone or the proof of purchase cannot be provided to prove ownership of the phone and/or accessories.
  5. Damage due to wear and tear, depreciation or gradual deterioration.
  6. Damage due to any process of cleaning, adjustment, repair, maintenance or dismantling.
  7. Installation, removal, or subsequent relocation of the phone and/or accessories in a vehicle, or any electrical or mechanical breakdown as a result of such.
  8. The cost of cosmetic repairs.
  9. Theft, loss, damage, or breakdown caused by war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, or insurrection by military or usurped power.
  10. Theft, loss, damage, or breakdown arising out of any wilful act or negligence of the user of the phone and/or accessories.
  11. Any claim arising from, or in connection with, the repossession of the phone and/or accessories by any bank, finance, leasing or similar company, or person acting with such authority, and/or the confiscation or impounding of the phone and/or accessories by any Police, Customs or Government Authority.
  12. People who are not permanently resident in the UK.
  13. Any consequential loss incurred by you during the administration of the policy or at the time of a claim.
  14. Any phone not connected to the Orange network.
  15. Loss or corruption of data, images, games, logos, wallpaper, videos, or downloads, due to theft, loss, damage or breakdown of the phone, or damage caused by a virus. It is recommended that a backup copy of all data is kept.
K) Cancelling the policy
  1. If the policy does not meet your requirements, please telephone our Customer Services team immediately on 0845 070 5556* or write to:
    Customer Services
    Lifestyle Services Group Limited
    PO Box 395
    CREWE
    CW1 6WT
  2. You have the right to cancel this policy within the first 14 days after receipt of these terms, your payment will be refunded. The full payment will be retained if the policy is cancelled after 14 days.
  3. We may cancel this policy with immediate effect by registered letter to you at your last known address in the event of you submitting any fraudulent or inaccurate information, or for any other valid reason. Any refund will be made at our discretion.
L) Fraud

Identity fraud is a serious problem in the UK. Your details will be used to help prevent fraud of this nature from happening to you.

If you receive information that your details have been used for fraudulent purposes, please call Customer Services on 0845 070 5556* and ask to be transferred to the Security and Investigations team. Alternatively, you can write to:
Security and Investigations
Lifestyle Services Group Limited
PO Box 395
CREWE
CW1 6WT

The personal details which you supply to us during the application process will be used to combat fraud. These details will be retained for a reasonable period after your policy expires for legal reasons, and for up to one year after your policy expires in relation to fraud specifically.

The contract between you and us is based on mutual trust. If you (or anyone acting for you):

  • Make(s) a claim under the policy knowing the claim to be false or fraudulently exaggerated in any respect
  • Make(s) a statement in support of a claim knowing the statement to be false in any respect, or submit(s) a document in support of a claim knowing the document to be forged or false in any respect
  • Make(s) a claim in respect of any theft, loss or damage caused by your wilful act, or with the intent to defraud us or the insurer then:
    • We shall not honour the claim
    • We shall not honour any other claim which has been or will be made under any policy held by you
    • We shall not make any return of payments made for cover and we may, at our option, cancel the policy
    • We may be entitled to recover from you the cost of any claim already paid under this policy (if necessary the cost may be recovered through the instigation of court proceedings)
    • We may be entitled to recover from you the cost of any investigation into a fraudulent claim under this policy (if necessary the cost may be recovered through the instigation of court proceedings)
    • We may inform the police, government or regulatory bodies of the circumstances
    Details of claims may be put on a Register of Claims through which insurers share information to prevent fraudulent claims. A list of participants and the name and address of the operator are available on request.
M) Enquiries/complaints

We will always be fair and reasonable when handling your policy or claim. Should there ever be an occasion when you feel that we have not provided you with a satisfactory level of service, we would like you to inform us so that we can do our best to solve the problem. We will do everything possible to ensure that your query is dealt with promptly.

We will deal with all queries on behalf of the insurer. The easiest way to contact us is to call our Customer Relations team on 0845 070 5556*.

Alternatively, you can write to us at the following address, quoting the mobile phone number in all correspondence:
Customer Relations Department
Lifestyle Services Group Limited
PO Box 395
CREWE
CW1 6WT

Our staff will attempt to resolve your query immediately. If this is not possible, we promise to acknowledge your query within five working days of receiving it. In the unlikely event that your query has not been resolved within four weeks of our receiving it, we will write and let you know the reasons why, and what further action we will take. Once we have resolved your query, we will confirm our response in writing.

If you are not satisfied with our decision, please contact our Customer Relations team on the number provided above.

If you have a complaint relating to the policy wording or contract, please contact the insurer at their registered address (See section O for details).

If you remain dissatisfied, you can, within six months of our final decision, refer your query for an independent assessment to:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
LONDON
E14 9SR

The parties to this contract are covered by the Financial Ombudsman Service who, once contacted, will liaise with us on your behalf. They will inform you directly of their decision. Referral to the Financial Ombudsman Service will not prejudice your right to take subsequent legal proceedings.

You are entitled to contact the insurer if you wish. Following this procedure will not affect your statutory rights. Further information can be obtained from the website at www.financialombudsman.co.uk

The parties to the contract are covered by the Financial Services Compensation Scheme (FSCS). In the unlikely event that any of the parties to this insurance is unable to meet their liabilities, you may be entitled to compensation. The scheme covers 100% of the first £2,000 of the claim, and 90% above this limit. Further information can be obtained from the website at www.fscs.org.uk

N) Status disclosure

Orange Personal Communications Services Limited (FRN 411676) is an appointed representative of Lifestyle Services Group Limited. The cover has been arranged by Lifestyle Services Group Limited (FRN 315245) with a single provider, London General Insurance Company Limited (FRN 202689).

The companies are authorised and regulated by the Financial Services Authority, which can be checked on the FSA website www.fsa.gov.uk/register or by phoning 0845 606 1234*.

If you need to register a complaint, please contact:
Customer Relations Department
Lifestyle Services Group Limited
PO Box 395
CREWE
CW1 6WT

If Lifestyle Services Group Limited cannot settle your complaint, you may be entitled to refer it to the Financial Ombudsman Service. We are covered by the Financial Services Compensation Scheme.

You may be entitled to compensation from the scheme if we cannot meet our obligations.

O) Other information

Lifestyle Services Group Limited.
Registered office:
Ore Close
Lymedale Business Park
Newcastle under Lyme
STAFFORDSHIRE
ST5 9QD
Registered in England, Registered No. 5114385

London General Insurance Company Limited.
Registered office:
Eaton House
152-158 Northolt Road
Harrow
MIDDLESEX
HA2 0EA
Registered in England, Registered No. 1865673

P) Privacy policy

For the purposes of the Data Protection Act 1998, the Data Controller in relation to the personal data you supply is Lifestyle Services Group Limited. Lifestyle Services Group Limited may share your personal data including policy information with London General Insurance Company Limited and/or Orange Personal Communication Services Limited for the purposes of managing and administering your policy and/or integrating details to your mobile phone account. In the event that the Insurer and/or Administrator change, then Lifestyle Services Group Limited may cease to be the data controller then either the replacement Insurer or Orange shall become the new Data Controller. You will be advised in writing of the new arrangements at the relevant time. You acknowledge that by providing data to us, you consent to the processing of your data in accordance with this Privacy Policy. Calls may be recorded or monitored for training/customer services purposes and/or the prevention or detection of crime. *0845 calls will be charged at a maximum of 4p a minute from a BT line, Calls from a non-BT phone line may vary.
Dated: August 2007

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pay as you go phone insurance important information
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Pay as you go phone insurance provides cover for your phone against a wide range of possibilities, including theft and accidental damage. Even though we can't prevent something happening to your phone, we can help make sure you're not without it for longer than necessary if something does.

Policy Summary

This section gives a summary of the insurance cover and services provided. Full terms, conditions and exceptions are detailed within the Policy Document. The cover has been arranged by Lifestyle Services Group Limited with a single provider, London General Insurance Company Limited. Orange acts as our agent for the sale of this product.

At the time of purchase you will have selected either the Basic or Premium policy; this will be detailed on your certificate. These terms cover both policies, however the Basic policy does not cover loss of the phone and/or accessories. If you have purchased the Basic policy, any cover, conditions or exclusions referring to loss do not apply to you.
An initial period of 21 days post purchase shall apply during which incidents shall not be entitled for claims. The 21 days shall be added to the end of your policy to ensure you enjoy a full year of benefit from this policy.

This policy covers:

  • One pay-as-you-go mobile phone and SIM card, which is owned by you or is your responsibility, up to the lower of the original retail cost or the cover limit as indicated on your certificate. The mobile phone is identified by the IMEI number and mobile phone number
  • The cost of replacing the phone as a direct result of theft
  • The cost of replacing the phone as a direct result of loss - does not apply to the Basic policy
  • The cost of repairing the phone (or replacing it if the phone cannot be repaired) where damage is a direct result of accidental damage, water or liquid damage, or malicious damage
  • The cost of repairing the phone (or replacing it if the phone cannot be repaired) where damage is a result of electrical or mechanical breakdown
  • Accessories. Please see the definition of accessories in section A of the Policy Document, this defines the type and circumstances of a claim for accessories
  • The phone wherever you are in the world, repair or replacement will be arranged upon return to the UK
  • One successful claim or a period of twelve months and 21 days from the date of purchase, whichever occurs first

Full details can be found in section C of the Policy document.

This policy does not cover:

  • Loss of the phone and/or accessories - this exclusion does not apply to the Premium policy
  • The policy excess as indicated on your certificate if you make a successful claim
  • Theft of the phone and/or accessories whilst in an unattended motor vehicle, unless locked in a glovebox or boot
  • Theft of the phone and/or accessories whilst left in an unattended building or premises, unless evidenced damage was caused in gaining entry to, or exit from, the premises, or unless you have left the phone and/or accessories in such a place that we would reasonably assume it to be secure (for example a locked hotel room)
  • Theft or loss of the phone and/or accessories whilst left in a public place or a place to which others have general unsupervised access
  • Theft, loss or damage to the phone and/or accessories where you are not present and it has been entrusted to someone else other than a family member
  • Any phone not connected to the Orange network - full details can be found in sections H, I and J of the Policy Document.

Price

The cost of the policy is indicated on your certificate.

This includes any taxes or additional charges which may apply.

The policy is valid for 12 months and 21 days from the date of purchase, or until you have made a successful claim, whichever occurs first.

Information required when you purchase

When you purchase this policy we will require the following information which will be provided to us by
Orange:

  • Your name and address
  • The make, model and IMEI number of the mobile

Phone

  • The mobile phone number
  • Date of purchase

You must contact us immediately if you wish to change the mobile phone covered after the policy has started. Failure to do so may invalidate your insurance. We may charge you an additional premium for a change of handset, we will advise you of the appropriate cost prior to you agreeing you wish to proceed with this.

If you opt to change the mobile phone on cover after the policy has started a further period of 21 days shall apply during which incidents shall not be entitled for claims.

If you change address please inform us immediately to ensure your cover remains valid.

Cancellation

You have the right to cancel this policy within the first 14 days after receiving these terms by contacting Customer Services on 0845 070 5556*, your payment will be refunded. After 14 days, no refund of payment will be provided. Please refer to section K of the Policy Document.

Claims

Should you need to register a claim, you can do this online at www.lifestylegroup.co.uk/orange or by telephoning 0845 070 5556*.

You must register a claim with us within 48 hours of you discovering any incident for which you wish to claim.

You must inform the Police within 24 hours of you discovering any theft, loss or malicious damage for which you wish to make a claim, obtaining an incident reference number.

You must complete and return the claim form to us within 14 days of receiving it, ensuring that you have followed the procedure detailed on the claim documentation.

Please refer to sections D and E of the Policy Document.

Enquiries

Should you have an enquiry or complaint, you can contact us on 0845 070 5556*. Any complaints may be raised without prejudice to your right to take legal proceedings. If after making a complaint you are still unhappy and you feel the matter has not been resolved to your satisfaction, you may contact the Financial Ombudsman Service.

Please refer to section M of the Policy Document. Under European law, both parties to the contract may choose which law will apply to this contract. English law will apply unless both parties agree otherwise, in writing, prior to the start of the policy. The contract is written in English and all communication by us with you will be in English.

Compensation scheme

The parties to this contract are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if they cannot meet their obligations. Most insurance contracts are covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. You can get more information about the compensation scheme arrangements by contacting the FSCS on 0207 892 7300 or by visiting their website at www.fscs.org.uk

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exclusive friends and family discount
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  1. In these Terms and Conditions, 'Orange' means Everything Everywhere Limited trading as Orange, Company Number 02382161, Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW.
  2. The Friends and Family discount only applies to Orange Employees and their friends and family members. 'Orange Employees' is defined as any Orange employee who has an Orange employee number and is paid through the Orange payroll; contractors are excluded. You may only take advantage of the discount if an Orange Employee has given you a promotional code unique to that Orange Employee.
  3. The promotional code may be used by the same person on more than one occasion, but equally may be used by a different person on each occasion. In any event, it may only be used a maximum of five times in one calendar year. If the promotional code has already been used five times in the relevant calendar year, your application will be refused.
  4. If you are an Orange Employee, you cannot attach the Friends and Family discount to an Owl, Fox or Squirrel plan.
  5. Existing Friends and Family who began their tariff (discounted by 33%) prior to November 2006 and who wish to upgrade should order a new tariff via orange.co.uk/employee. They also need to cancel their existing Friends and Family tariff (unless they wish to keep it as an additional account).
  6. The discount only applies to pay monthly Animal contracts (including SIM only) registered via www.orange.co.uk/employee. All other contracts are excluded, including broadband, dongles and converged mobile and broadband.
  7. The discount applies to line rental only - any usage outside of the inclusive allowance or additional products e.g. Care are charged at full price.
  8. the discount can only apply to new accounts or at point of upgrade. If you are on an existing domestic Orange account you cannot move to the Friends and Family discount until your existing contract has come to an end.
  9. With the exception of the web discount for ordering online ('the Online Discount'), the Friends and Family discount cannot be applied in conjunction with any other discounts, offers or promotions unless otherwise specified. If the Online Discount is removed at any time in the future, then subscribers to the Friends and Family offer will no longer be able to take advantage of the Online Discount; if it is reduced, then they will only be able to take advantage of the reduced Online Discount.
  10. Phones are subject to availability.
  11. All applications are subject to status. Orange retains the right to decline an application after making credit assessments.
  12. Orange reserves the right to amend or withdraw the invitation to participate in the Friends and Family Discount at any time without notice. Orange reserves the right to amend, vary or cancel these Terms and Conditions or to withdraw the Friends and Family discount in whole or in part at any time on reasonable notice.
  13. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services which can be found at www.orange.co.uk/mobileterms. Where there is any inconsistency between these Terms and Conditions and the Standard Terms and Conditions, the latter will prevail.
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existing customer offers
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  1. Orange is making its airtime offers available to both new and existing customers subject to these terms and conditions (the "Promotions").
  2. Any Promotion you choose will be subject to separate additional terms and conditions applicable to that particular promotion.
  3. Promotions are not available in conjunction with other Orange promotions. These will be removed upon the application of the Promotion to your account. This includes without limitation Free Evening Minutes, Student, Orange Extras and Try.
  4. Orange reserves the right to amend these terms and conditions and top amend replace or withdraw the Promotions on providing reasonable notice to you.
  5. PAYM Promotions
    5.1. Promotions are available to existing Orange pay monthly customers who have 3 months of their minimum term to complete e.g you are in :
    • month 10 of a 12 month contract.
    • month 16 of an 18 month contract
    • month 22 of a 24 month contract
    ("Eligible Customers")
    5.2. Eligible Customers must be on an eligible tariff which will be set out in each promotion.
    5.3. You may participate in only one Promotion in any 12 month period.
    5.4. By taking a Promotion, Eligible Customers agree to be subject to the following new minimum term contract:
    • 12 months without a handset upgrade
    • 18 months with a handset upgrade.
  6. PAYG Promotions
    6.1. The Promotions are available to existing Orange pay as you go customers.
    6.2 You may participate in only one Promotion at a time.
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battery life
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Theoretical maximum achieved in a controlled environment. Actual battery life depends on network conditions, configuration, and phone usage.

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Orange Wednesdays
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  1. The promotion applies to all public paid advertised screenings, excluding premieres and other private screenings, on Wednesdays.
  2. Text tickets are redeemable only on Wednesdays during the offer period during advertised opening hours of the participating cinemas.
  3. The offer is not available when booking in advance by whatever means.
  4. Text tickets must be presented at the cinema box office when buying the cinema ticket. The lowest price cinema ticket will be issued free.
  5. The text ticket will be validated by the box office staff.
  6. Once validated, the text ticket can't be used again.
  7. There is a maximum of one text ticket per Orange customer per transaction per week. You can only use a text ticket once.
  8. You can't use this promotion in conjunction with any other offer.
  9. We cannot offer a cash alternative.
  10. We will only accept original text tickets, and not copies.
  11. The cinemas' standard terms and conditions of purchase, sale and entry apply.
  12. The free cinema ticket issued is complimentary, with zero cash value.
  13. The offer is valid until the expiry date stated on the text ticket.
  14. There is only one free admission per customer per paid cinema ticket.
  15. Seat availability is on a first come, first served basis. Admission is not guaranteed.
  16. Text ticket holders and their guests have no priority over other customers.
  17. Admissions are subject to film classifications.
  18. Text tickets are non-transferable.
  19. The offer applies to standard seats only.
  20. The free cinema ticket will be issued to the same film and session as the paid cinema ticket.
  21. Honouring of text tickets is subject to film and seat availability.
  22. Text tickets are subject to availability. Text tickets are issued on a priority basis to either active Orange mobile customers who spend over £5 per month with Orange or Orange broadband and dial up customers who have an average spend of over £5 per month with Orange and have their own mobile phone account which is able to send and receive texts. Orange may revise the terms of this promotion from time to time.
  23. To call or text 241 or 80241 is free. To receive a text ticket you'll be charged a rate of 35p per text.
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recycle your old phone
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recycle your old mobile phone & other EEE/h4>

We all know it's vital to recycle, but sometimes it's tricky to find the time and the place to do it. That's where we come in. Under the WEEE regulations (waste, electrical or electronic equipment) we must take back your old mobiles, accessories and other electrical or electronic equipment for recycling on a like-for-like basis when you buy something from us. We then pass it all on to our recycling team, who find the best use for it.

Recycle and Reward is the new service from Orange where you can earn money from your unwanted mobile phone. Just go into any Orange shop across the UK and find out how much your phone is worth. You can sell it to us right there!

All handsets are sent to our partner - experts in mobile phone recycling. They will thoroughly test the device and it will be reused wherever economic. All of this is done in full compliance with all environmental legislation (eg WEEE). If your phone is too old or beyond economical repair, it will be safely recycled ensuring that nothing goes to landfill.

With Recycle and Reward everyone benefits! You get a cash reward and absolutely nothing
goes to landfill.

click here for more information on phone recycling and WEEE



your questions answered

Q: What are the UK Waste Electrical and Electronic Equipment (WEEE) Regulations?

A: The UK WEEE Regulations are laws that place an environmental responsibility on the producers of electrical and electronic equipment (EEE).

These regulations encourage separate collection and environmentally sound recycling, including re-use of waste electrical and electronic equipment, which includes all the products we supply.

Q: How does this affect me as a customer?

A: As you use a mobile phone, Orange broadband or any of the other EEE products we supply, you have an important part to play in the recycling process. Without your help and support, we wouldn't be able to collect your unwanted items and recycle them.

Q: What does the crossed-out wheelie bin symbol mean?

A: On all new EEE, which includes all the products we supply, the crossed-out wheelie bin symbol will be displayed to remind you not to throw the product into your bin at home.

Q: Why should I recycle unwanted electrical and electronic equipment?

A: Recycling mobile phones, accessories or any other WEEE prevents it from going straight to landfill, and can help reduce pressure on the earth's finite resources.

Like most electronic goods, mobile phones and all the other EEE we supply contain some materials that could escape and be harmful to the environment if not disposed of properly.

Q: How do I recycle my unwanted mobile?

A: It's simple: just hand your old mobile phone over to your local Orange shop, and they'll send it for environmentally sound recycling. Or you can just pop it in the post using this Freepost address: Orange Recycle, Freepost - and we'll make sure it's recycled.

Q: Is there a cost to recycling my unwanted WEEE?

A: No. It's completely free.

Q: What happens to my unwanted WEEE?

A: Your unwanted WEEE will be recycled by our expert recycling contractor.

Each item of WEEE is carefully assessed to determine whether it will be re-used or processed for recycling of materials. As much as possible is 're-used' because it's the best environmental option.

Any WEEE not suitable for re-use will be sent for safe materials recycling (in accordance with ISO14001). So next time you're thinking about upgrading your mobile phone or changing your broadband provider, just take your old devices to an Orange shop and do your bit to save the environment.

Q: How do I use Recycle and Reward for my unwanted mobile phone?

Recycle and Reward is simple. Bring your unwanted mobile into any Orange store across the UK, have it valued by one of our team, save the printed receipt, and your cheque will be sent to you within seven days. The value of your phone is guaranteed! If your phone is too old or beyond economical repair, you can still leave it with us and we will make sure that it is safely and responsibly recycled.

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BlackBerry
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This document describes the terms and conditions applicable to the "BlackBerry Internet Service".

BlackBerry Internet Service

The BlackBerry Internet Service (BIS) gives Users a push email service from their device.

COMMERCIAL OFFERING

Tariffs & Rules

BIS charges are (in addition to other charges):

Tariff Monthly cost per User per month
(dependent on term of contract)
Data Allowance (dependent on term of contract)
12 months ex VAT 12 months inc VAT 18 months ex VAT 18 months inc VAT 24 or 36*** months ex VAT 24 or 36*** months inc VAT ex VAT inc VAT
Internet for BlackBerry* £14.00 £16.45 £10.00 £11.75 £8.00 £9.40 6MB £1.70 £2.00
Internet talk for BlackBerry** £10.00 £11.75 £6.00 £7.05 £5.00 £5.88 6MB £1.70 £2.00

* Internet for BlackBerry is a data only plan
** Internet talk for BlackBerry applies to all customers on consumer , Business Plus, Orange Momentum, Orange Venture, Orange Solo tariffs. It can not be added to Orange Value Promise (OVP) tariffs.
*** 36 month BIS Service Plans only available to business (not consumer) customers

  • Existing small business and pay monthly consumer customers (the "Existing Customers") will benefit from BIS where they satisfy these terms together with the Business Plus, Orange Momentum, Orange Venture, Orange Solo or the Our Customers First terms and conditions (as appropriate).
  • If you are a new or Existing Customer you must be on Internet for BlackBerry or Internet talk for BlackBerry (each an "Eligible Tariff") to qualify for BIS. If you are an Existin g Customer who migrates to an Eligible Tariff and is entitled to BIS it will be applied to your account from your next bill date.
  • Existing customers may migrate to an Eligible Tariff if it is permitted under Orange's Standard Network Terms.
  • Customers who migrate to an Eligible Tariff but do not satisfy these terms and conditions and the Business Plus, Orange Momentum, Orange Venture, Orange Solo or the Our Customers First terms and conditions (as appropriate) cannot receive BIS.

OTHER TERMS

  1. BIS is available to pay monthly small business and consumer customers on Line One only.
  2. BIS is available on a "Selected Range" of BlackBerry devices only. For a current list of the Selected Range of BlackBerry devices which are supported by this offer visit www.orange.co.uk/business/blackberry.
  3. BIS is subject to your normal Terms and Conditions for the Supply of Orange Network Services which are to be found at the back of your Orange phone user guide and at www.orange.co.uk; or, if you are a business customer, your terms and conditions will be those stated (as appropriate) in (a) the business customer information form terms and conditions for the supply of Orange Network Services; or (b)the Orange Business Services Customer Agreement (OBSCA). These various terms and conditions are referred to here as 'Orange's Standard Network Terms'
  4. Business is classified as a customer who can provide the following: (a) for limited companies we require the company registration number and the VAT number; (b) for charities we require the charity number; and (c) for all other businesses we require a copy of a business chequebook, plus invoice on company headed paper or business utility bill.
  5. Connection is subject to status and a 12 month minimum contract (or such longer minimum connection period as stated in your agreement with Orange).
  6. BIS must be activated by the Customer from the device or by going to www.blackberry.orange.co.uk (or such other webs ite as Orange may notify from time to time).
  7. Access to BIS does not permit use of any other BlackBerry from Orange service. If the Customer requires any other BlackBerry service (including use of a BES) then the Customer should contact their account ma nager or Retail Store for terms, conditions and pricing.
  8. BIS may be available whilst roaming abroad. The device may synchronise with your email accounts automatically resulting in GPRS charges. Customers who do not wish to receive email whilst abroad can turn off the Blackberry internet service (see y our user manual for details).
  9. Your use of BIS is subject to your acceptance of the terms and conditions of Research in Motion Limited (RIM), as may be amended from time to time. These terms are made a vailable to you at the time of activation of your BIS. These terms include the right to use RIM's software to access the service. A copy of these terms and conditions are available upon request from Orange or at www.blackberry.orange.co.uk. By activating BIS you agree to comply with RIM's terms.
  10. Where there is any inconsistency between these Terms and Conditions and Orange's Standard Network Terms, Orange's Standard Network Terms will prevail.
  11. Orange reserves the right to replace or amend BIS or these terms and conditions or to withdraw BIS at any time on reasonable notice. Orange reserves the right to withdraw the whole or a part of the BIS upon providing not less than 30 days' notice.
  12. References to Orange in these terms and conditions are to Everything Everywhere Limited trading as Orange whose registered office is at Hatfield Business Park, Hatfield, Hertfordshire. AL10 9BW.
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collect in store
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Your rights
If you purchased the goods as a consumer as opposed to for business use, you have the right to cancel this contract. To do so you must contact us within 7 days of receipt of the goods by one of the following methods:

By Phone: Call 08000 790103 - Opening hours are 9:00am until 5:00pm Monday to Friday

You must then return the goods (including all accessories and documentation provided with such goods) to us within 30 days of cancellation to the following address:

Orange
14 DMB, Warehouse 2, Unit 6
Banbury Logistics Centre
Appletree Road Estate
Banbury
OX17 1LL

Estimated delivery timescales are specified at time of ordering. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Orange shall be under no liability for any delay or failure to deliver the products within estimated timescales. Orange shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

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plans and bundles

pay monthly

Best Plan proposition
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  1. The 'Best Plan Service' ('the Promotion') is available to the all Orange personal pay monthly customers who have joined Orange or upgraded in an Orange shop, the Orange online shop or Orange telesales (except Talkshare, Family, iPhone 60 or iPhone 125 or business customers who are excluded) on or before 30 October 2013. The Promotion is not available to T-Mobile or EE customers. If you move from Orange to T-Mobile or EE, you will no longer be eligible for the Promotion.
  2. Customers are eligible for the Promotion after 6 months of being with Orange and we’ll send you more details then. If you change your plan or upgrade, we’ll reset the clock so you’ll be eligible for your first recommendation 6 months after the change to your plan or upgrade. If a customer does not wish to receive a Best Plan recommendation then they can choose to opt out of Best Plan communication by contacting customer services.
  3. The Promotion will look at a customer's usage between the previous 3-6 month usage period, and will cover mobile UK voice, text and mobile internet usage. A Best Plan recommendation will be based on the customer's average voice, text and mobile internet usage over this period and because of this Orange cannot guarantee that a Best Plan recommendation will always be the most appropriate talk plan for a customer at any given time.
  4. A Best Plan recommendation to change talk plan will not be made where a cost saving of 50p or less is identified.
  5. After we send your bill, we’ll send you a text to let you know your Best Plan recommendation is ready to view in Your Account online. You’ll then have 60 days from the date of your bill in which to accept our Best Plan recommendation. If you don’t tell us within that 60 day period or if you move to another plan, the recommendation will expire and our standard rules for changing your plan will apply. The new talk plan will become active on the customer's next bill date providing the customer has responded at least 10 days before their next bill date otherwise the change will take effect from the following bill date.
  6. The Best Plan recommendation will be based on the range of Orange talk plans available before 30 October 2013. The Promotion is not available to any plans made available after 30 October 2013.
  7. If a customer chooses to accept a downward migration move as part of a Best Plan recommendation the customer will not be permitted to move down any further under standard migration policy rules until they reach the end of their current contract or receive another Best Plan recommendation.
  8. If a customer chooses to accept a downward migration move as part of a Best Plan recommendation this could affect the range of handsets that are available to them when they come to upgrade their handset at the end of their contract period.
  9. When a customer migrates talk plan to their Best Plan recommendation they will lose any promotional offers or bundles associated with their old talk plan including text, call or internet bundles without a pro-rata refund. When a customer migrates talk plan they may lose inclusive benefits associated with that talk plan, including Orange Care, Answerphone calls and itemised billing. The new charges for these services will be included in the Best Plan calculation.
  10. Customers who are still within their contract term will only be reviewed against talk plans of the same contract length and which originate from the same sales channel (whether from one of our shops, the website or telesales). Once the minimum contract term has expired, a recommendation to a contract length which is different from the original plan may be given.
  11. The Best Plan recommendation will only be made against the same type of plan the customer originally took out. For example, a handset plan will only be compared against other handset plans and a SIM only plan will only be compared against other SIM only plans.
  12. Here are some additional rules which may apply depending on which plan you’re on:
    1. Customers on a Unique phone plan will only be reviewed against other Unique phone plans.
    2. Customers on a Nokia Comes with Music plan will only be reviewed against other Nokia Comes With Music Plans.
    3. Customers on a SIM Only plan will only be reviewed against other SIM Only plans
    4. Customers who took a Panther plan after 6th Sept 2011 can only be recommended to another Panther plan
    5. Customers on a Blackberry plan will only be reviewed against other Blackberry plans
    6. Customers on a Blackberry Panther plan will only be reviewed against other Blackberry Panther plans
    7. Customers on an iPhone talk plan will only be reviewed against other iPhone talk plans
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Orange Pay Monthly Plans from 30 October 2013
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To join, you'll need to pass our standard credit checks and promise to stay with us for 24 months. All services are within the UK only. Your monthly payment is for your internet on your phone, your WiFi allowance (for plans with 1GB of data or more) and your inclusive minutes and texts.

Your inclusive minutes and texts are to other customers of UK mobile networks, to check your voicemail (including visual voicemail) and to call landlines starting with 01, 02 and 03 (excluding the Channel Islands and the Isle of Man).

Internet on your phone includes using your phone as a modem (tethering) but network traffic controls apply. You can also use your phone for voice over IP calling. Your peer to peer file sharing experience will also be slower during peak hours. Remember, you can only use your SIM card in a mobile phone and you'll need internet coverage, check it at ee.co.uk/coverage. To be clear, this means if you try to use your SIM in a mobile broadband enabled device you won't be able to get online.

If you exceed your monthly data allowance during any billing month you will be charged £5 for each additional 250MB of data you use up to 1GB. If you exceed 1GB of data above your monthly data allowance, you will be charged £20 for an additional 1GB (on top of the 250MB bundles). The charge will be incurred as soon as you exceed your data allowance during the billing month. Any unused data from either your original data allowance or your additional purchased data will not be rolled over to the following month. You will not receive any alerts that your data allowance is approaching expiry, or that it has expired, so remember to monitor your data usage by texting BUNDLE to 150. Once you’ve used up all the data available to you, you won’t be able to use the internet other than limited browsing and email.

Included in plan with a data allowance of 1GB or more is access to our preferred WiFi partner’s network; presently this is the BT Wi-fi network. The BT Wi-fi terms, including those about acceptable use, will also apply to you. You can see these at http://www.btwifi.co.uk/terms-and-conditions/index.jsp. As we aren’t the provider of the WiFi service, we aren’t responsible for whether there is WiFi available where you want it, or for the quality of that service. We might swap your WiFi service to another preferred partner in future, provided that you get a similar experience. There is a 3GB a month fair use policy.

These plans are for normal person to person use from your phone and are subject to your acceptance of our standard terms and conditions for pay monthly services. We monitor use in accordance with those terms. The terms state that you can't use these plans to sell access to our network to anyone else. They are also not to be used for anything unlawful or to send nuisance communications. At the moment, we'll decide that you're breaking these terms if you text or call more than 200 different numbers in a month. Remember, we're free to decide that other types of use may also be breaking this term. If you do break this term, we'll contact you and ask you to stop and if you don't then we may disconnect your SIM card from our network.

Calls to numbers starting with 070, 08 (including 0870), 09 and 118 are not included in your inclusive allowance. Calls to 070 numbers cost up to 75p/min. 08 numbers cost up to 40p/min and 09 numbers cost up to £3/min. See www.t-mobile.co.uk/help&support/priceplans for further information.

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pay monthly Animal Packages (excluding Panther Extra £25 and £35 plans) terms and conditions
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Joining one of our plans is subject to status and minimum term contract. Our network terms will apply to you and you can read them at orange.co.uk/terms. All services are within the UK only unless otherwise stated. These terms apply to you if you are a new pay monthly customer or an existing customer who moves onto one of our current range of plans.

  1. Inclusive Minutes: Your minutes are for calls to UK landlines (beginning 01, 02, 03), UK mobile networks. Voicemail in the UK is included in allowances on all plans, apart from our SIM only plans, where its charged, and on Panther and Dolphin 24 month plans costing £41 or more a month and Dolphin and Panther 18 month plans costing £46 or more a month, where its free.
  2. Inclusive International Calls: are calls made from your mobile in the UK to mobiles and landlines in the following countries: Antigua and Barbuda, Australia, Austria, Bahamas, Bangladesh, Belgium, Bermuda, Brazil, Canada, China, Cyprus, Czech Republic, Denmark, Dominican Republic, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Luxembourg, Malaysia, Malta, Moldova, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Poland, Portugal, Puerto Rico, Romania, Russia, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Trinidad and Tobago, Turkey, US, Vatican City, Virgin Islands US.
  3. Inclusive Texts: Your texts are for person to person texts to UK mobile networks and UK landlines (as described above). Text message delivery notifications not included.
  4. Swapables for Panther customers (except SIM only): Swapables are multimedia products. Customers on all Panther Extra plans can choose one swapable at a time. Customers on Panther 24 month plans costing less than £20.50 a month and Panther 18 month plans costing less than £26 a month can choose one swapable at a time, all other Panther customers can choose two. We’ll send you a text after you join Panther, containing a link to our Orange World mobile website. Swapables are activated when you make your choice in Orange World from your phone. You can change each swapable in Orange World once every 30 days, counting from the last time you changed it. We might change the range of swapables available for you to pick from in future.
  5. Upgrading Swapables: You may be able to upgrade an existing swapable on your account for an additional charge. You’ll only be able to upgrade a swapable that is existing on your account and if you change the swapable, we’ll remove the upgrade at the same time.
  6. Inclusive Email: You’ll need a compatible phone. E-mail solution will vary by device and must be activated by you from your device. Email terms can be seen at http://www1.orange.co.uk/mobileterms/pdfs/Orange-Mobile-Email-Terms-and-Conditions-20110401.pdf. Blackberry service is subject to further terms at www.orange.co.uk/business/bis/terms.
  7. Inclusive Mobile Internet: You’ll need a compatible phone. Mobile internet is subject to coverage and the allowance set out in your plan. Mobile internet browsing (whether as part of an inclusive allowance or not) is not to be used for other activities (such as non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing).
  8. Inclusive Tethering: You’ll need to be on one of our selected plans and have a compatible phone and computer. Tethering is subject to coverage and the allowances set out for your plan. Tethering (whether as part of an inclusive allowance or not) is not to be used for other services such as non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing.
  9. Inclusive WiFi: You’ll need to be on one of our selected plans and have a compatible phone to get unlimited WiFi use each month at BT Wi-fi hotspots (to find a hotspot, check outbtwifi.co.uk). As Orange isn’t the provider of the WiFi service, we aren’t responsible for whether there is WiFi available where you want it, or for the quality of that service. We might swap your WiFi service to another provider in future, provided that you get the same experience. Remember that BT’s terms, including those about acceptable use, will also apply to you when you use BT Wi-fi. You can see these here www.btwifi.co.uk/terms-and-conditions/
  10. SIM only plans: : If you decide to upgrade or cancel your contract you’ll need to give 30 days notice to us. Before you can use your Orange SIM in your existing phone you may need to get your previous network to unlock the handset. A charge may be payable.
  11. Charges outside of any inclusive allowance:
    1. Minutes and Texts: Once your allowance is used up, all calls are rounded to the nearest minute. Calls to UK landlines (as described above) and UK mobile networks are charged at 35p per minute and 35p to Answer Phone. Texts (as described above) are charged at 12p each. Calls to call forwarding services (including those beginning 07), 05, 08 and 09 numbers are not included. Calls to 0800 and 0808 will cost 20p/min, and calls to 0845 and 0870 will cost 40p/min. Other 08 numbers cost up to 76.6p/min. 070 numbers cost up to 76.6p/min. 09 numbers cost up to £2 p/min. See www.orange.co.uk/paymonthlyguide for more information. Answerphone call return will always be charged and voicemail will be charged on our SIM only plans. If you do not pay by direct debit or require itemised bills the charges set out in the Price Guide will apply.
    2. Mobile Internet: Once you have used up any inclusive mobile internet allowance you will be charged a daily flat rate of £1.00 per day for out of bundle data usage. This is subject to a daily fair usage allowance of 25MB, and a monthly download limit of 500MB. 25MB provides enough data for normal levels of email usage and browsing. However, for customers who are planning to download and stream data we would recommend that you take up one of our 500MB or 1GB data bundles. Please note, should you regularly exceed the 25MB daily fair usage allowance and as a result, you reach your 500MB limit before the end of the monthly period, network protection controls may be applied to your service. This may result in a reduced speed of transmission and/or disconnection. See Mobile Internet terms for details of prohibited activities. Other terms apply, see www.orange.co.uk/terms.
    3. Tethering: If you have used up any inclusive tethering allowance you may have, or if you use tethering on a plan without an inclusive allowance, it’ll cost a daily flat rate of £1 a day. If you’re on a plan that includes mobile internet and tethering and you use up your total data allowance for both services, you’ll pay £1 a day if you use tethering and £1 a day if you use mobile internet (as described above). This is subject to a daily fair usage allowance of 25MB tethering. Please note, should you reach your 500MB limit before the end of the monthly period, network protection controls may be applied to your service. This may result in a reduced speed of transmission and/or disconnection.
  12. Multimedia products: You may be able to buy multimedia products from Orange World. Remember, some multimedia products may be incompatible with some phones, check out our compatibility chart at www.orange.co.uk/swapables. You’ll need a video enabled device with 3G connection to stream TV or video and a GPS enabled device to use satellite navigation products. Some products are available to buy for a one-off download charge; other products will have a monthly subscription charge which will continue until you tell us to stop it by calling 150 from your Orange phone. We can’t provide a pro-rata refund when a multimedia product is cancelled or removed. Remember, you’ll need to browse the internet to use some multimedia products, and other multimedia products are apps, which will always be connected to the internet, so data charges may apply. Use is also subject to coverage and the fair use policies for mobile internet and WiFi set out in these terms. We contract with third parties for provision of the multimedia products and can’t promise that the products will always be available or that they will work perfectly. If you use the multimedia products to provide content to, or access content provided by our content partners, remember that they own that content and we are not responsible for what you see. You may be asked to accept software updates at any time, and you must download these updates in order to continue receiving the most up to-date functionality of the products. Multimedia products are for UK use only and additional data charges may apply if you use the products outside of the UK. Other terms apply to each multimedia product, check them out on your phone in Orange World at www.orange.co.uk/swapables.
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First Month Free

  1. First Month Free offer applies to multi-media products, where we say so, and where a product is taken for the first time.
  2. Your First Month Free will last for 30 days and then automatically roll to a monthly charge unless you tell us to stop it by following the procedure set out in the product or by calling 150 from your Orange phone before the end of the 30 day free period. You can cancel your monthly subscription at any time in the same way.

Line Rental Discount 10% discount off your monthly line rental for your contract term if you recontract with Orange and stay on the same plan or accept the plan as a Best Plan recommendation. At the end of your minimum contract term you will be able to increase the discount by 5% for your next minimum contract term up to a max of 25% in line with the above condition.

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pay monthly Panther Extra (£25 and £35 plan) terms and conditions
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Joining one of our plans is subject to status and minimum term contract. Our network terms will apply to you and you can read them at orange.co.uk/terms. All services are within the UK only unless otherwise stated. These terms apply to you if you are a new pay monthly customer or an existing customer who moves onto the Panther Extra plan with a Blackberry phone.

  1. Inclusive minutes: calls to UK landlines (beginning 01, 02, 03), UK mobile networks. Voicemail is included.
  2. Inclusive texts: Person to person texts on the UK mobile networks and UK landlines. Text message delivery notifications not included.
  3. Inclusive email: You’ll need a compatible phone. E-mail solution will vary by device and must be activated by you from your device. Email terms can be seen at http://www1.orange.co.uk/mobileterms/pdfs/Orange-Mobile-Email-Terms-and-Conditions-20110401.pdf. Blackberry service is subject to further terms at www.orange.co.uk/business/bis/terms.
  4. Inclusive Mobile Internet: You’ll need a compatible phone. Mobile internet is subject to coverage and the allowance set out in your plan. Mobile internet browsing (whether as part of an inclusive allowance or not) is not to be used for other activities (such as non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing).
  5. Inclusive WiFi: You’ll need to be on one of our selected plans and have a compatible phone to get unlimited (WiFi use each month at BT WiFi hotspots (to find a hotspot, check out btwifi.co.uk). As Orange isn’t the provider of the WiFi service, we aren’t responsible for whether there is WiFi available where you want it, or for the quality of that service. We might swap your WiFi service to another provider in future, provided that you get the same experience. Remember that BT’s terms, including those about acceptable use, will also apply to you when you use BT WiFi. You can see these here: www.btwifi.co.uk/terms-and-conditions/.
  6. Charges outside of any inclusive allowance:
    1. Minutes and Texts: Once your allowance is used up, all calls are rounded to the nearest second and are subject to a minimum charge of 25p. Calls to UK landlines (as described above) and UK mobile networks are charged at 25p per minute and 25p to Answer Phone. Texts (as described above) are charged at 12p each. Calls to call forwarding services (including those beginning 07), 05, 08 and 09 numbers are not included. Calls to 0800 and 0808 will cost 7.4p/min, and calls to 0845 and 0870 will cost 12.4p/min. Other 08 numbers cost up to 76.6p/min. 070 numbers cost up to 76.6p/min. 09 numbers cost up to £2 p/min. See www.orange.co.uk/paymonthlyguide for more information. Answerphone call return will always be charged. If you do not pay by direct debit or require itemised bills the charges set out in the Price Guide will apply.
    2. Mobile Internet: Once you have used up any inclusive mobile internet allowance you will be charged a daily flat rate of £1.00 per day for out of bundle data usage. This is subject to a daily fair usage allowance of 25MB, and a monthly download limit of 500MB. 25MB provides enough data for normal levels of email usage and browsing. However, for customers who are planning to download and stream data we would recommend that you take up one of our 500MB or 1GB data bundles. Please note, should you regularly exceed the 25MB daily fair usage allowance and as a result, you reach your 500MB limit before the end of the monthly period, network protection controls may be applied to your service. This may result in a reduced speed of transmission and/or disconnection. See Mobile Internet terms for details of prohibited activities. Other terms apply, see www.orange.co.uk/terms
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First Month Free

  1. First Month Free offer applies to multi-media products, where we say so, and where a product is taken for the first time.
  2. Your First Month Free will last for 30 days and then automatically roll to a monthly charge unless you tell us to stop it by following the procedure set out in the product or by calling 150 from your Orange phone before the end of the 30 day free period. You can cancel your monthly subscription at any time in the same way.

Line Rental Discount 10% discount off your monthly line rental for your contract term if you recontract with Orange and stay on the same plan or accept the plan as a Best Plan recommendation. At the end of your minimum contract term you will be able to increase the discount by 5% for your next minimum contract term up to a max of 25% in line with the above condition.

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500MB £5 Data Bundle Offer Ts and Cs - January 2011
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  1. The Offer is a Mobile Internet Monthly Access bundle ('The Offer') which is available to new and existing Orange Pay Monthly customers.
  2. The Offer provides 500 MB data browsing for £5 per month. Any usage beyond this limit during the month will be charged as described at http://www1.orange.co.uk/entertainment/OrangeWorld/OrangeWorldCosts.php. The Offer is not to be used for other activities such as non-Orange internet based streaming services, voice or video over the internet, peer to peer file sharing, non-Orange internet based video. Should you exceed this limit or if such use is detected, notice may be given and Network protection controls may be applied to all services which Orange does not believe constitutes mobile browsing. This may result in, at Orange's discretion, your inability to purchase The Offer, a reduced speed of transmission, suspension of data browsing services and/or suspension of your account.
  3. Any unused part of the bundle will not rollover to next month.
  4. The Offer is for use within the UK only. Any use outside of the UK will be charged at the relevant international rates.
  5. The Offer does not include event charges such as for ringtones or games (transport costs for these events are included).
  6. Orange reserves the right to amend or vary these terms or to withdraw The Offer at any time on reasonable notice.
  7. Downloading or applying for The Offer may result in the suspension or deletion of any previous data bundle (or data tariff) on your Device.
  8. Your application to use The Offer will be subject to Orange approval and compatibility with your current talkplan.
  9. In the event that your account is terminated for any reason, including but not limited to non-payment Orange reserves the right to refuse re-Connection to The Offer.
  10. The Offer is also subject to the applicable Standard Network Terms which should be viewed at www.orange.co.uk/abroad. In the event if inconsistency between these terms and the Standard Network Terms the Standard Network Terms shall apply.
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terms and conditions for the supply of Orange Network Services
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1. definitions
The following words and expressions shall have the following meanings:

Accessories: Products approved by Orange which you use in conjunction with your Device. They include (without limitation) batteries, chargers, car kits, headsets and carry cases.

Account: our records of your payments and outstanding Charges, plus your personal details.

Age Restricted Services: any Services which are specified for use only by customers over a specific age.

Bar: a block placed by us on some or all of the Services you normally use (except for calls to emergency services). It may include us restricting the Service whereby you will automatically be re-directed into Orange when you attempt to make an outgoing call from your Device

Billing Date: the day on which your billing statement will be issued and/or made available on Your Account after you have been connected.

Business customers: Business customers are classified as those customers who can provide the following:

  • For limited companies, the company registration number and the VAT number;
  • For charities, the charity number;
  • For all other businesses, a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.

Charges: all charges for Services, as published in our periodically updated Orange Price Guide. These include any reasonable administration charges.

Connection: the process of giving you access to a Service. "Disconnection" and "Re-connection" have a corresponding meaning.

Content: information, communications, images and sounds, software or any other material contained on or available through the Services.

Contract: these terms and conditions, which are binding on both you and Orange for each Device you connect to the Network.

Customer Communication: information made available to you by Orange which provides information on Services. It may be made available on your Device or provided electronically or distributed with new Devices or in mailings to some or all Orange Customers.

Deposit: refundable amount that Orange may ask you to pay before we Connect or Re-connect you to the Network or before providing any Service.

Device: a mobile telephone, device or data card (excluding Accessories) which is approved by Orange and supplied to an Orange Customer for connection to the Network.

Group Companies: means Everything Everywhere Limited Group (which includes Everything Everywhere Ltd and its subsidiaries) the France Telecom SA Group (which includes France Telecom SA and its subsidiaries) and the Deutsche Telekom AG Group (which includes Deutsche Telekom AG and its subsidiaries);

Line One and Line Two: Line One is the primary means by which you have access to the Services. Line Two is a second line that you may have on the same Device with its own phone number (each referred to as a “Line”).

Minimum Term: the minimum period for the supply of Services as specified in your Service Plan commencing on the date of Registration, where no period is specified in the Service Plan a minimum period of 12 months from the date of Registration will apply.

Network: the electronic communications infrastructure by which Orange makes the Services available to you and to other Orange Customers in the United Kingdom.

Orange Additional Services: optional Services (including but not limited to Roaming, International Calling, Premium Rate Services, and Content provided by Orange) which may cost extra whether they are supplied in conjunction with Service Plans or outside Service Plans.

Orange: Everything Everywhere Limited (company number 02382161), trading as Orange, whose registered address is Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW (or any organisation that may succeed it as the assignee of this Contract) and referred to in this Contract from time to time as "we" "us" or "our".

Orange Customer: the customers of Orange to whom we provide the Services.

Orange Price Guide: a list of our current Charges, types of calls you can make, messages you can send, data you can use and details of any other Services and other terms and conditions for your Service Plan, which is updated from time to time and is available from us upon request. If you’re a Business customer, this is the Orange Business Price Guide.

Registration: our acceptance of your application for Services and our record of your data and any User data prior to Connection. "Register" has a corresponding meaning.

Renewing: entering into a new Minimum Term in return for a benefit other than the supply of new Device at or after the expiry of your existing Minimum Term (or at any other time with our express consent). “Renewal” has a corresponding meaning.

Roaming: entering into a new Minimum Term in return other than the supply of a new Device at or after the expiry of your existing Minimum Term (or at any other time with our express consent). “Renewal” has a corresponding meaning.

Services: the Network and other Services, including Orange Additional Services, provided or procured by us for you to use.

Service Plan: a number of products which shall include but not be limited to bundles of airtime, text, and/or Orange Additional Services and/or additional discounts offered by Orange for an agreed monthly or other periodic payment.

SIM: a card or other device which shall for the avoidance of doubt include a USIM which contains your personal telephone number and which is programmed to allow you to access the Network.

Suspension: the temporary disconnection of Services. "Suspend" has a corresponding meaning.

Upgrading:: entering into a new Minimum Term in return for the supply of a new Device (whether free of charge or on payment by you) at or after the expiry of your existing Minimum Term (or at any other time with our express consent). “Upgrade” has a corresponding meaning.

User: you, or another person named by you, who is authorised to incur Charges to your Account.

You: the Orange Customer who is a party to this Contract.

Your Account: the online facility by which Orange Customers can manage their account including but not limited to viewing their mobile bills, making payments and changing tariffs.

2. your Contract and the Minimum Term
your Contract runs for at least the Minimum Term

2.1 For each Device you own, your Contract starts on the date of Registration and will continue for the Minimum Term and thereafter You have limited rights to terminate your Contract during the Minimum Term as described in Section 4. If we decide you need to pass a credit assessment as set out in section 10, this Contract won’t start until you pass the credit assessment. We may use the information you provide us to help us make a credit decision before this Contract starts.

what happens when the minimum term ends

2.2 After the Minimum Term ends, we will continue to supply you with Services as normal until your Contract is terminated in any of the ways described in Section 4.

What happens when you Renew or Upgrade

2.3 If you are Renewing or Upgrading the following terms apply to you:

2.3.1 Unless we agree otherwise, a new Minimum Term will apply. Once that Minimum Term is over this Agreement will continue until terminated.

2.3.2 Your new Minimum Term will start from the date that we process your Upgrade or Renewal.

2.4 We don’t have to provide you with a Renewal or Upgrade.

2.5 We don’t have to allow you to change Service Plan.

3. provision of Services
what we aim to provide in the UK

3.1(A) This Contract is for Orange Customers to use the Services. Although we own the Orange and T-Mobile brands this Contract does not include any services that are provided to T-Mobile customers, unless we tell you otherwise. Charges for calls and texts you make to T-Mobile customers are charged as calls and texts to customers of another mobile network, unless we tell you otherwise. Further details of these charges and any other charges are contained in the Orange Price Guide.

3.1 We will take all reasonable steps to make the Services available to you at all times. The Services are only available within the range of the base stations that make up the Network. We cannot guarantee a continuous fault free service. Please note that:

3.1.1 the quality and availability of Services may sometimes be affected by factors outside our control - such as local physical obstructions, atmospheric conditions, other causes of radio interference, features or functionality of your Device, the number of people trying to use the network at the same time, and faults in other telecommunication networks to which the Network is connected

3.1.2 the quality of our Services may not be at its best inside buildings or below ground

3.1.3 You may use the Service to contact emergency services for free by calling 999 or 112 (or by sending an SMS to 999 if you are registered to contact emergency services by SMS) provided you are in range of a base station forming part of our Network. If you are not within range of one of our base stations, or if our base station is not transmitting for any reason, your Device may try to use another mobile network to connect your call to the emergency services. See your Service Plan terms and conditions for any other restrictions on access to emergency services.

3.2 When you move outside the Orange enhanced service area this may result in:

3.2.1 the call being terminated if you are on a video call

3.2.2 the sound quality being affected if you are on an HD voice call;

3.2.3 the speeds at which data is downloaded being affected.

3.3 Any coverage maps are our best estimate but not a guarantee of service coverage which may vary from place to place.

3.3(A) We will allocate you a phone number to use with your Device on the Network. You may also use a phone number transferred to us from another mobile network operator. You can also take your phone number to another mobile network provider when you leave our Network. We will transfer your phone number to or from our Network. Please see the porting compensation scheme on our website for more information on transferring your telephone number.

Services may sometimes be affected by maintenance and upgrading

3.4 The Network and the Services may from time to time require upgrading, modification, maintenance or other works. These may result in some or all of the Services becoming temporarily unavailable. In such cases, we'll do everything we can to keep the period of non-availability to a minimum. However, some interruption may be inevitable.

suspension of Services

3.5 We may suspend some or all of the Services you use, without giving you notice if:

3.5.1 we have good reason to believe that you haven't complied with one or more of the terms of your Contract

3.5.2 you don't pay your bill within the time stipulated in Condition 6.2; we reserve the right to place a Bar on some or all of the Services from your Device (with the exception of calls to the emergency services). This Bar will remain in force until you've paid everything you owe us or you’ve made a payment arrangement with us which we have approved at our absolute discretion. At our discretion, we may charge you for Reconnection and removal of the Bar;

3.5.3 we also reserve the right to Suspend Services if a complaint has been made against you. The complaint will be thoroughly investigated, and Services will remain suspended until we know the results of that investigation. Any complaint you make will similarly be thoroughly investigated

3.5.4 we have good reason to believe that your mobile phone number is being used for fraudulent or improper purposes;

3.5.5 you do not comply with any fair use policy applicable to your use of the Services, and if you are in breach of that policy, you do not comply with any reasonable instructions that we issue to you to enable you to remedy that breach and to continue to use the Services;

3.5.6 you use the Services to gain access to the services of a third party voice over internet protocol calling provider unless permitted by the terms and conditions of your Service Plan;

3.5.7 you operate, whether directly or through a third party, any device to route or re-route voice, data or other services on, from or to the Network, including but not limited to:

(i) a GSM Gateway, commonly known as a ‘SIM box’; or

(ii) a device used to forward or divert calls with the intention of reducing your charges for that call; without our express prior written consent.

3.5.8 you, or anyone who uses your SIM, damages the Network or puts the Network at risk, or abuse or threaten our staff;

3.5.9 we suspect on reasonable grounds that information has been supplied to us without the knowledge of the person named or that an application is unauthorised or contains false particulars

3.5.10 you notify us that your Device has been lost or stolen; and/or

3.5.11 we are required by the emergency services or other government authorities to suspend your Services.

3.6 You will remain liable for all monthly or other periodic Charges during any period of Suspension. We would not make you pay monthly or other periodic charges during the suspension period only if there was a severe disruption to the Network (meaning that there was a breakdown in over 90%of the Network which lasted for 3 days or more) or where the Network has completely broken down.

3.6(A) If we Suspend the Services for any reason set out in Condition 3.5, 3.20, 8.1 or 9.2, and the Services are suspended for more than 60 days, you may have to pass a credit assessment to reconnect the Services.

suspension of Orange Additional Services

3.7 We reserve the right to change, suspend, increase the price of or withdraw part or all of any Orange Additional Service on giving reasonable notice.

monitoring the Services you use

3.8 For the purposes of good management and security and to make sure we follow your instructions correctly and to improve our service to you through training of our staff, or to monitor instances of unsolicited messages we may monitor or record communications. Where we have good reason to believe such communication is unsolicited you agree we may but are not obliged to block such communication.

roaming Services outside the UK

3.9 Roaming relies on the telecommunications systems of foreign networks, over which we have no control. We cannot therefore offer any guarantees about Roaming services.

3.10 If you use Services from a country outside the UK your use of the Services may be subject to different laws and regulations that apply in that other country. Orange is not liable for your failure to comply with those laws or regulations

storage and transmission of information on the Network

3.11 We reserve the right to manage your use of our Network in order to protect it for the use of all of our customers. We may therefore apply traffic management controls from time to time. Details of our current policy are on our website.

3.12 You agree that Orange has no responsibility for the deletion, corruption or failure to store any Content maintained or transmitted by the Network.

3.13 Whilst Orange has no responsibility to monitor the use of the Services if you exceed the use limits we reserve the right to refuse to store or send Content on your behalf.

Access to the Services and Content

3.14 Under no circumstances will Orange or any of the other parties involved in the provision of Orange Content, be liable for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in Content or the provision of Content. Orange agrees to rectify any such problems in the Content which are notified to Orange as soon as Orange reasonably can. If you do notice a fault or error in the Content, please notify the fault to Orange.

3.15 Orange accepts no liability for the, loss, late receipt or non-readability of any download, transmission, or other communications. The Content, which is obtained from a large range of sources, is supplied to You on an "as is" basis and Orange does not warrant that the Content is of satisfactory quality, fit for a particular purpose, suitable, reliable, accurate, complete, secure or is free from error.

Access to the third party services and the internet

3.16 We have no control over the value or quality of goods, services or Content offered by third parties on or through the Services. As a result we cannot be responsible or liable in any way for and do not endorse, any of these goods, services or Content.

3.17 The Services may be used by you to access websites and networks worldwide. Orange accepts no responsibility for the Content or services in respect of these and you agree to conform with the instructions issued by those websites and networks relating to your use of those services.

3.18 If you use your Device to access the internet or third party services as it may not be a secure environment unwanted programs or material or viruses may be downloaded to your Device without your knowledge which may give unauthorised access to, or damage your Device and the information stored on it. Orange is not liable or responsible in any way for such unauthorised access, damage to or loss of information on your Device.

Age Restricted Services

3.19 You are not permitted to access our Age Restricted Services (if any) if you are below the age specified to access the Services. If you are allowed to access the Age Restricted Services by virtue of the fact you are the specified age or older you must not show or send Content from the Age Restricted Services to anyone below the specified age. If you let anyone under the specified age use your Device you must ensure you deactivate access to the Age Restricted Services.

Credit Limits

3.20 We may set monthly credit limits for Charges. We may (but do not have to) Suspend some or all of our Services if you go over a credit limit. Charges are not capped or limited by any credit limit we set as some Charges, for example international and Roaming call charges, may not be recorded against your Account immediately, and the Charges incurred could therefore exceed your credit limit before your Account is Suspended.

Your Device

3.21 Any Device that we provide to you will be locked to our Network. It may not be possible to unlock that Device so that it can be used on the network of another mobile provider. If the Device can be unlocked, we may unlock it for you in our absolute discretion and we may charge you for this service. Please see our Price Guide for unlocking charges.

4. your rights to terminate this Contract
terminating your Contract after the Minimum Term

4.1 You may terminate your Contract to expire at anytime after the Minimum Term by giving us at least one month's notice. You are free to restore your Contract throughout this notice period, should you change your mind.

terminating your Contract during the Minimum Term

4.2 You may terminate your Contract before the Minimum Term has expired if you pay us:

4.2.1 all Charges that are due, plus

4.2.2 a lump sum equal to (or in some circumstances less than) the total monthly line rental due for the remaining period of your Minimum Term (except in the circumstances set out in Conditions 4.3 and 15.1), calculated at the daily rate and discounted by any prepaid Charges. You will also get a discount if the costs we expect to save by you no longer using Orange are greater than any payments we anticipated receiving from other operators for calls made and texts sent to you. See the Orange Price Guide for more information, or

4.2.3 If you are a Business customer (and for the avoidance of doubt this also includes small and medium businesses) you will have to pay all Charges that are due, plus a lump sum equivalent to the total of all the monthly or other periodic Charges still remaining on your Minimum Term agreement (except in the circumstances set out in Conditions 4.3 and 15.1). See the Orange Business Price Guide for more information.

terminating your Contract because Orange has changed its terms

4.3 You may also terminate your Contract if we give you written notice to vary its terms, resulting in an increase in the Charges or changes that alter your rights under this Contract to your material detriment. In such cases you would need to give us at least 14 days written notice prior to your Billing Date (and within one month of us giving you written notice about the changes). However this option does not apply if:

4.3.1 we give you written notice to increase the Charges (as a percentage) by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices or any other statistical measure of inflation published by any government body authorised to publish measures of inflation from time to time, and published on a date as close as reasonably possible before the date on which we send you written notice; or

4.3.2 the variations we have made have been imposed on us as a direct result of new legislation, statutory instrument, government regulation or licence; or

4.3.3 the variation relates solely to an Orange Additional Service, in which case you may cancel that Orange Additional Service.

terminating your Contract because Orange is no longer able to provide access to the Network

4.4 If, for reasons beyond our control, we are no longer able to provide the Services, we will at our discretion either:

4.4.1 make arrangements for you to be supplied with equivalent Services by another network at no extra cost to you, or

4.4.2 accept written notice from you that you wish to terminate your Contract. In such cases we will refund any pre-paid Charges that have not been used up.

termination of your Contract by Orange

4.5 We may terminate your Contract immediately at any time in respect of any or all the Devices owned by you, in whole or in part, by giving you written notice if:

4.5.1 you fail to pay any of your bills from Orange on time,

4.5.2 we have good reason for believing that any information you have given us is false or misleading,

4.5.3 you become insolvent within the meaning of Section 123 of the Insolvency Act 1986, or bankrupt, or make any arrangement with creditors or go into liquidation or become subject to an administration order or a receiver is appointed over any of your assets or if we have good reason for believing that you are unable to pay the Charges.

In relation to Conditions 4.5.1, 4.5.2 and 4.5.3 set out above, you will remain liable for all Charges due, plus a lump sum equal to (or in some circumstances less than) the total monthly line rental due for the remaining period of your Minimum Term. You will get a discount if the costs we expect to save by you no longer using Orange are greater than any payments we anticipated receiving from other operators for calls made and texts sent to you. See the Orange Price Guide for more information. If you are a Business customer (and for the avoidance of doubt this also includes small and medium businesses) you will have to pay all Charges that are due, plus a lump sum equivalent to the total of all the monthly or other periodic Charges still remaining on your Minimum Term agreement. See the Orange Business Price Guide for more information.

4.5.4 in addition, we may terminate your Contract at any time after the Minimum Term has expired by giving you at least one month's written notice.

termination of your Contract by Orange without written notice

4.6 We reserve the right to terminate your Contract immediately at any time in respect of any or all of the Devices owned by you, in whole or in part without notice to you if:

4.6.1 we have good reason for believing that you have breached Conditions 6.4.2, 6.4.3, 6.4.4 or 6.4.5, 6.4.8, 6.4.9, 6.4.10, 6.4.11 or

4.6.2 you haven't complied with one or more of the terms of your Contract and do not correct the breach within 7 days of being asked by us in writing to do so.

termination and additional lines

4.7 Termination of your Contract for any reason will result in automatic termination of all Services you have with us, including all Lines.

5. effect of Termination of the Contract

5.1 When this Contract is terminated, your Device will be disconnected and you will no longer be able to use the Services.

what to do after Termination of your Contract

5.2 Termination of your Contract is subject to you paying us any money you owe us and us paying you any money we owe you. After termination, it is your responsibility to cancel any direct debits, standing orders, credit card mandates or other authorisations you may have given for periodic payments to be made to us by third parties.

6. your responsibilities
when your payments are due

6.1 Ordinarily we will invoice you monthly in advance for monthly charges which are non-refundable and monthly in arrears for call and message charges but we reserve the right to amend the invoicing period and submit interim invoices to you. The Connection charge will be included on your first invoice. Charges which are not applied to your Account immediately, such as Roaming, may be applied against the applicable allowance(s) for your Service Plan on the date that we process them. This may be later than the date that you used those Services, and may be applied against your next periodic allowance or invoiced several months in arrears. VAT will be added to all invoices at the relevant rate where applicable. Payment is due when you receive your invoice and/or it becomes available as an e-bill on Your Account.

6.1.1 you will be responsible for paying all Charges on your Account, whether or not they have been accrued by you personally. You will also be responsible for any extraordinary costs incurred in administering your Account, including collecting any payments. If your Service has been Disconnected, either at your request or ours, you will remain responsible for paying any outstanding Charges

6.1.2 you must make your payment when you receive your invoice and/or it becomes available as an e-bill on Your Account and by one of the payment methods stated on your invoice subject to Condition 6.3. However we may also submit an interim bill or require an immediate payment if we think you have exceeded a reasonable limit on your Account.

6.1.3 If the SIM Card or your Device is lost, stolen or damaged you will be responsible for any Charges incurred until you have informed us of the loss.

6.1.4 Charges for calls and messages to certain numbers outside those permitted in your allowance in your Service Plan, such as premium rate numbers or non-geographical numbers are set out in the Price Guide.

interest for overdue payments

6.2 If payment is not made within 14 days of its due date, we may charge interest on all sums outstanding at the rate of 2% above the base rate of the HSBC Bank. This interest will be charged on a per annum basis calculated daily. We may also charge you a late payment fee as set out in the Orange Price Guide. If we need to use a debt collection agency, you will also have to pay the reasonable costs (including debt collection agency costs) of collecting any late payment from you.

payment methods

6.3.1 We reserve the right to refuse any payment method if we have reasonable cause to believe such payment will be dishonoured.

6.3.2 We reserve the right to charge an administration fee each month for payments not made by direct debit. Please see the Orange Price Guide for details of the charges.

6.3.3 We may arrange for invoices to be issued by a third party on our behalf. Invoices issued by such third party shall be binding on you and payment of such invoices in full to the third party will be a valid discharge of your liability to pay such invoices under this Contract.

things that you agree to do

6.4 Recognising that good management and security of the Services is important to all Orange customers, you agree that you will:

6.4.1 If you wish to receive e-bills via Your Account, you are responsible for signing up to Your Account so that you can view and pay your bills accordingly.

6.4.2 provide whatever proofs of your identity and address that we consider reasonably necessary from time to time. Whilst photocopy or fax copies are usually acceptable we do reserve the right to request the original document

6.4.3 keep confidential, and not disclose to any third party, your Account password or any personal identification code, number or name issued by us permitting access to the Services

6.4.4 not use the Services for any improper, immoral, fraudulent or unlawful purposes or for the sending of any communication or storing any data which is of an offensive, abusive, indecent, obscene or menacing nature

6.4.5 not cause, nor knowingly allow others to cause, any nuisance, annoyance or inconvenience, whether to us or to any of our customers, by any means including the use of the Network for persistently sending unsolicited communications without reasonable cause

6.4.6 not act in a way, whether knowingly or otherwise, which will impair the operation of the Network or any part of it, or put it in jeopardy

6.4.7 use only Devices and Accessories approved for use with the Network, and comply with all relevant legislation or regulation relating to their use

6.4.8 comply with any reasonable instructions issued by us which concern your use of the Services, and co-operate with us in our reasonable security and other checks (which may include us making phone calls to you)

6.4.9 not send or upload anything that is copyright protected (unless you have permission) or which in any way breaches the intellectual property rights of any third party

6.4.10 not copy, modify, store, forward, publish or distribute the Services or their Content without our express permission

6.4.11 only use Content for your own personal use and not for any commercial purposes or distribute it commercially

6.4.12 not to re-sell, re-supply or otherwise distribute the Services without the prior written agreement of Orange

6.4.13 not circumvent the Age Restricted Service mechanisms.

7. multiple users

7.1 Where there are one or more Users other than you under your Contract, you remain responsible:

7.1.1 for ensuring the Services are used in accordance with this Contract and

7.1.2 for all Charges incurred to your Account by those Users.

7.2 If you’re a Business customer, by entering into this Agreement you authorise the end Users on your Account to add Services to your Account without prior permission from you. Please see the Orange Business Price Guide for Services which end Users may add to your Account.

8. Line Two - limitations on usage
Suspension of Services

8.1 If we Suspend Services on any other Line you have with us, we will automatically Suspend all other Lines you have with us.

electronic messages

8.2 It is not possible to send electronic messages on Line Two this shall include but not be limited to, text, video and multi media messages.

Service Plan

8.3 You may not have a higher Service Plan on Line Two than you have on Line One.

9. information supplied by you
the details you give us must be correct

9.1 By applying for Registration or for Orange Additional Services, you undertake to provide your correct name, address and other factual information. You also confirm that:

9.1.1 the person stated to be authorised to sign for a company or firm is duly authorised

9.1.2 any individual applying as a member of a company is of full contractual capacity and is able both to pay for the Services he or she has requested and to meet his or her other obligations under your Contract

9.1.3 You must also tell us if your details change.

what happens if we suspect the details you give us aren't correct

9.2 If we suspect, on reasonable grounds, that information has been supplied to us without the knowledge of the person named, or that an application is unauthorised or contains false particulars, we may delay Connection or Suspend Services to your Device while we investigate further. Following our investigation, we will Connect or reinstate the Services unless we have grounds to terminate. You acknowledge that you will have no claim against us in respect of any delay or Disconnection caused as a result of the operation of this Condition.

9.3 You have a right to choose whether your details are included in directory listings. If you want your details included, please contact our customer services department.

10. credit assessments
your application is subject to credit status

10.1 All applications for Registration and Orange Additional Services are subject to credit assessment before we can connect you to the Network. In considering your application we will search the following records about you and others (see Condition 10.2 below):

10.1.1 Our own; and

10.1.2 those of licensed credit reference agencies (CRAs). When CRAs receive a search from us they will place a search footprint on you credit file that may be seen by other people searching your credit file. The CRAs supply to us both public (including the electoral register) and shared credit and fraud prevention information; and

10.1.3 those at fraud prevention agencies (FPAs).

10.2 We will use credit scoring and or other automated decision making systems when assessing your application. If our assessment of you does not meet our normal requirements we reserve the right to decline to Connect you or to supply Orange Additional Services or to decide an appropriate credit limit on your Account. Alternatively, we may ask you to lodge a Deposit with us before we Connect you. If you believe our assessment of you is incorrect, we will review your eligibility. However, we cannot accept responsibility for the accuracy of information provided by CRAs. Nor can we accept any liability for the consequences of our declining to Connect you.

10.3 We will also check your details with FPAs for the purposes of verifying identities to prevent and detect crime and money laundering. We may also make periodic searches at CRAs and FPAs to manage your Account with us.

10.4 If you are making a joint application or tell us that you have a spouse or financial associate, we will link your records together so you must be sure that you have their agreement to disclose information about them. CRAs also link your records together and these links will remain on you and their files until such time as you or your partner successfully files for disassociation with the CRAs to break the link.

10.5 Information on your application will be sent to CRAs and will be recorded by them. We will also disclose details of how you conduct your Account to such agencies. If you do not pay any balance on your Account when due CRAs will record the outstanding debt. This information will be supplied to other organizations by CRAs to perform similar checks and to trace your whereabouts and recover debts that you owe. Records remain on file for 6 years after they are closed, whether settled by you or defaulted.

10.6 If you give us false or inaccurate information and we suspect or identify fraud we will record this and may also pass this information to FPAs. Law enforcement agencies may access and use this information.

10.7 We and other organizations may also access and use this information to prevent fraud and money laundering, for example when:

10.8.1 checking details on applications for credit and credit related or other facilities;

10.8.2 managing credit and credit related accounts or facilities;

10.8.3 recovering debt;

10.8.4 checking details on proposals and claims for all types of insurance;

10.8.5 checking details of job applicants and employees.

10.9 We and other organizations may access and use from other countries the information recorded by FPAs.

10.10 If you do not pay any sums due on your Account we will trace your whereabouts and recover debts.

10.11 Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law or where permitted under the Data Protection Act 1998.

10.12 If you would like to receive details of the relevant FPAs and CRAs please contact us at Credit Referral, Everything Everywhere Limited t/a Orange, Top Floor Global House, Senhouse Road, Darlington, Co Durham DL1 4YB or by calling 170 from your handset or 0161 3800883. You can also contact the CRAs and FPAs directly.

10.13 If you would like to read the full details of how your data may be used please visit our website at www.orange.co.uk or phone 07973 100 150 to request a copy of our policy.

11. deposits
deposits are held for 12 months

11.1 We may request a Deposit from you:

  1. before Connection
  2. before making Orange Additional Services available to you, or
  3. before reinstating the Services after Suspension.
  4. if you fail to pass any credit assessments which we reasonably consider to be necessary from time to time

11.2 Deposits may be held until the Contract ends. We do not pay interest on Deposits. If you owe us money, we may set off Deposits against the amount due to us. If there is a balance left over in such cases, we will remit this to you or credit your Account.

12. SIM Card
it's your responsibility to keep your SIM Card safe

12.1 Any SIM Card we supply to you remains our property, but it is your responsibility to keep it safe. SIM Cards are easily damaged and should be handled with care. We will replace free of charge any SIM Card found to be defective through faulty design or workmanship. In any other circumstances, however, we may charge for replacing it. We reserve the right to recall any SIM Card from you at any time to enhance or maintain the quality of the Services.

what to do if your SIM Card is lost, stolen or damaged

12.2 You must inform us immediately if the SIM Card supplied to you is lost, stolen or damaged. You will remain liable for all Charges incurred until you do so. We will send you a replacement SIM Card as soon as reasonably practicable, but we reserve the right to charge you for doing so.

your SIM Card and other networks

12.3 The SIM Card supplied with your Device enables the Device to work on the Network only with the exception of Devices which can access Roaming Services. However, after the Minimum Term we will lift this restriction at your request, provided all your payments of Charges are up to date and you pay the current administration charge. The software in the SIM Card and the Device is either owned by or licensed to Orange which grants you a non-exclusive licence to use it for accessing the Services for the duration of your Contract and not otherwise.

13. Caller id
what to do if you want your number to remain private

13.1 The Network will allow the display of your Orange number on receiving Devices. If you prefer not to allow this, please let us know in writing. Your mobile phone number and the approximate location of your Device will always be sent if calling the emergency services.

14. Devices
your Device is not a part of your Contract

14.1 Your Device and Accessories are acquired by you outside the terms of your Contract.

15. changes to your Contract
we reserve the right to make changes to your Contract

15.1 (a) We acknowledge that if we give you written notice to increase the Charges, or introduce new mandatory Charges, and such a change is to your material detriment you may terminate your Contract in accordance with Condition 4.3. If you do not give notice within one month of our notifying you of any change(s), you will be taken to have accepted the change(s).

15.2 In exceptional circumstances a government authority may require the reallocation or change of phone numbers in which case we may have to change your mobile phone number for the Services

new services

15.3 We are continuously enhancing our existing Services as well as adding new services, particularly Orange Additional Services. Charges for, and any special terms and conditions attached to Orange Additional Services will be notified in Customer Communication. The terms of your Contract, including Charges current on the date when you take up the offer of any Orange Additional Service, will apply to it, subject to any special promotional offer made by us and accepted by you.

16. Customer Communication
please read all the information we send you

16.1 We update our Customer Communication from time to time. Information on various topics is mailed to Customers with their monthly billing statements and is available on request from us. You are asked to read your Customer Communications and to keep those which are mailed to you until they are superseded. We regard you as having been given any information if it is either:

  1. included in a mailing addressed to you
  2. by voicemail, email text or other form of electronic message sent by us to your Device
  3. communicated directly by any means (including any information made available to Customers with their e-bills).
17. assignment of Contract and change of ownership of Device
your Contract is personal to you

17.1 Your Contract is personal to you and you may not assign it. However, we may at our discretion (not to be unreasonably withheld) allow you to:

  1. nominate a User other than yourself while you remain primarily liable to us under your Contract
  2. terminate your Contract on short notice if you have transferred the Services to a new Orange Customer and the new customer has passed our credit assessment as set out in Condition 10.

17.2 We may assign our rights to your Contract only if such assignment is on terms which are at least as advantageous to you as those set out in your Contract.

18. liability
circumstances in which neither of us accepts liability

18.1 Except as provided in this Condition 18, neither party shall be liable to the other, whether in contract or tort nor otherwise, for any loss or damage which is:

  1. not the fault of the other party
  2. direct physical damage to or loss of property resulting from our breach of contract or negligence while providing the Services.
  3. loss of business, profits, savings, revenue, use or goodwill, or for any loss or corruption of data whether caused to the other party through any breach of your Contract or any matters arising under it. Neither party excludes liability for negligent acts or omissions causing death or personal injury to any person.
maximum liability of Orange

18.2 Subject to Condition 18.1, we limit our legal liability up to a maximum of three thousand pounds per claim or a series of related claims for any loss or damage which is:

  1. direct financial loss
  2. direct physical damage to or loss of property resulting from our breach of contract or negligence while providing Services.
factors beyond our control

18.3 We will not be liable to you if we are unable to perform an obligation or provide the Services to you because of any factor outside our control, including but not limited to Acts of God, industrial action, default or failure of a third party, war, terrorist act, governmental action, or by any act or decision made by a court of competent jurisdiction.

your maximum liability

18.4 Subject to Condition 18.1, your liability is limited to payment of all outstanding Charges due in accordance with the provisions of your Contract.

19. general
changes to your Contract

19.1 Subject to Condition 15, your Contract may be varied or amended only by the express mutual agreement of both parties. A party seeking to rely on such variation or amendment must produce evidence of the other party's agreement to it.

disclosure of information to third parties

19.2 You agree to the disclosure to any telecommunications company, debt collection agency, credit reference agency, credit or fraud monitoring scheme, security agency or credit provider of:

  1. any information relating to your Contract, including your personal financial information and details of how you have performed in meeting your obligations under your Contract
  2. any disclosure as may be within our Data Protection Act registration
  3. any disclosure required as a result of an order of any court of competent jurisdiction or by statutory authority.
Your information

19.3 You confirm that the information that you provide to us, including your Registration details, is true, accurate and complete. You agree to inform us immediately of any changes to your details by contacting our customer services as set out in section 19.15.

19.4 We will use your personal information in accordance with the terms of this Contract and our privacy policy which you can find on our website at www.orange.co.uk.

19.5 Orange and/or its Group Companies will use your personal information for providing the Device and Services and related products to you, administration of your account and billing, advertising, marketing, research, analytics, credit scoring, customer services, tracking the Device you are using on our Network and web use and profiling your preferences. We will disclose your information to our service providers, business partners and agents to help us with these purposes. We will keep your information for a reasonable period after your contract with us has finished in case you decide to use our Services again and may contact you about our Services during this time.

19.6 You agree that we, our Group Companies and our carefully selected business partners can use information about you, including information about your use of our Network, Services and related Products and the location of the Device you are using on our Network, to tell you about products, services or promotions offered by us and third parties that may be of interest to you and for research and analytics purposes. We may contact you by post, fax, email, telephone, electronic messaging (including but not limited to SMS and MMS) or online or via any other interactive media. If you would prefer not to receive direct marketing communications from us, simply let us know at any time and we will stop sending them to you. Please see our privacy policy at for further details. If you are giving the Device to someone else (for example, if you are paying for the Device for a family member), then you agree that you have told that person how we will use their information and obtained their consent to the use of their personal information in accordance with this Contract and our privacy policy.

19.7 We may transfer your personal information to countries outside of the European Economic Area which do not provide the same level of data protection as the UK for providing you with our Services. If we do make such a transfer, we will put a contract in place with our service providers that include security obligations on them to ensure your information is protected in accordance with UK standards.

19.8 You have a right to ask for a copy of your personal information (for a small charge) and to correct any inaccuracies. Please see our privacy policy for further details.

19.9 In the event of a personal data security breach that affects you, we will notify the relevant authorities, and if appropriate, we will also notify you in writing. A personal data security breach that affects you does not give you the right to terminate this Agreement.

19.10 We will carry out any activity or disclosure of your personal information to comply with our legal and regulatory requirements, for law enforcement purposes and to detect, prevent or investigate crime, fraud and misuse of or damage to our Network, Services and related products.

delivering communications to you

19.11 All notices to be served in accordance with your Contract must be served by post or facsimile. We can in addition serve notice to you by voicemail, email, text or other form of electronic message, such as notice through Your Account. They will be deemed served 48 hours after they are sent, or on earlier proof of delivery. We may also send you ‘over the air’ updates to your Device which may make some minor adjustments to the functionality or display on your Device. You’ll need to accept these changes which may include doing anything reasonable we request. All invoices and notices served by post will be sent to the address given by you on Registration unless you notify us of a change to this address. Any waiver, concession or extra time we may allow you is limited to the specific circumstances in which it is given and does not affect our rights in any other way.

disputes between you and us

19.12 You may request that disputes between you and us are referred to arbitration (CISAS) under our Code of Practice for Complaints (www.orange.co.uk/contact). We will supply a copy of our Code of Practice for Complaints to you on request.

miscellaneous

19.13 If either party delays or does not take action to enforce their rights under this Contract this does not prevent either party from taking action later.

19.14 If any of the terms in this Contract are not valid or legally enforceable the other terms will not be affected. We may replace any term that is not legally effective with a similar term that is.

Orange company details and contact information

19.15 If you have any questions or require help or support you can contact us by calling customer services on 150 for free (or 345 if you are a Business customer) using your Orange Device on our Network. Alternatively you can call us using another phone on 07973 100 150 (Charges from Orange pay as you go phones, landlines or other networks may vary). In addition, you can go to the help and support pages of www.orange.co.uk or have your questions answered on Twitter by following us at @OrangeHelpers.

governing law

19.16 Your Contract is to be interpreted in accordance with the Laws of England and Wales and disputes will be settled in the Courts of England and Wales, Scotland or Northern Ireland (as applicable).

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Europe Traveller - January 2011
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This document describes the terms and conditions applicable to Orange's Europe Traveller Bundles (the "Bundles") where taken as an addition to your existing Service Plan.

Bundles & Rules

Europe Traveller Bundles charges for Pay monthly Customers are (in addition to other charges):

Favourite Country and 5 Favourite Countries Travel Bundles charges for NON-BUSINESS CUSTOMERS are (in addition to other charges):

Bundle Pricing (incl. VAT) Europe Traveller
30 Day Bundle Monthly bundle
Access Fee per Connection per month (unless otherwise stated) £5.10 £10.21
Inclusive Allowance** 200 minutes^ of discounted call charges within Orange Roaming zones 1 - 2 and 200 minutes^ of call time free of charge per month for calls received whilst within Orange Roaming zones 1 - 2( Ireland & Channel Islands zone & Europe 1 ). 1,000 minutes^ of discounted call charges per month for calls made from within Orange Roaming zones 1 - 2 and 1,000 minutes^ of call time free of charge per month for calls received whilst within Orange Roaming zones 1 - 2 ( Ireland & Channel Islands zone & Europe 1 ).

** The inclusive allowance is only applicable to calls made by you to countries within Orange Roaming zones 1 - 2 ( Ireland & Channel Islands zone & Europe 1 ). (please see www.orange.co.uk/abroad for further details on Roaming zones).
^ Standard Orange Roaming call rates will apply once the relevant Bundle allowance has been utilised (please see www.orange.co.uk/roaming for the most up to date Roaming pricing information).

  1. Europe Traveller Bundles (the "Bundles") are available to all Pay monthly Orange customers only.
  2. Roaming services must be activated and provisioned on all applicable Devices in order for the Bundles to be applied to your Account. Roaming services are an Orange Additional Service (as defined in Orange's Standard Network Terms (see below clause 17)) and are therefore subject to status.
  3. Roaming services (including 3G and GPRS) are subject to connection to foreign networks and cannot be guaranteed.
  4. The inclusive allowance is only applicable to calls made by you to countries within Orange Roaming zones 1 - 2 ( Ireland & Channel Islands zone & Europe 1 ). Standard Roaming charges apply for calls to all other Roaming zones and once the relevant Bundle allowance has been used (please see www.orange.co.uk/abroad for further details on Roaming zones and Roaming pricing).
  5. The Bundles cannot be shared by Your group customers.
  6. Recurring monthly bundles have a minimum subscription of one (1) calendar month from the date it is applied to your Account and shall remain recurring unless and until you tell us that you want to stop using the Bundle by giving at least ten (10) clear days notice prior to your next bill date.
  7. The 30 day Europe Traveller Bundles will remain on your account until midnight on the 30th day after the Bundle was activated on your account.
  8. Where you request that a Bundle is removed, cancelled or terminated you will revert to your standard Service Plan rates for Roaming usage.
  9. You will be charged a pro-rata amount where the Bundle is applied to your Account prior to your next bill date and thereafter at the rates specified in the table above from your next bill date.
  10. Charges incurred whilst Roaming may be billed to your Account several months in arrears. The balance of the allowance shown on your monthly invoice may not therefore be accurate as certain Charges for previous usage may not have been processed by Orange at that time.
  11. The inclusive allowance cannot be converted into UK only call time or rolled over into a following monthly period.
  12. The Bundles can only be purchased by authorised Orange Account holders.
  13. Connection to the Bundles are, in addition to these terms, subject to your normal Terms and Conditions for the Supply of Orange Network Services which are to be found at the back of your Orange phone user guide and at www.orange.co.uk/terms.
  14. Where there is any inconsistency between these Terms and Conditions and Orange's Standard Network Terms, Orange's Standard Network Terms will prevail.
  15. Orange reserves the right to replace or amend the Bundles or these terms and conditions at any time on reasonable notice. Orange reserves the right to withdraw the whole or a part of the Bundles upon providing not less than thirty (30) days' notice.
  16. References to Orange in these terms are to Everything Everywhere Limited, Company Number 02382161, Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW.
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EU Mobile Internet daily bundles
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EU Mobile Internet daily bundles

To use internet on your phone in Republic of Ireland, Channel Islands or any of our Europe 1 Zone countries you can buy our EU Mobile Internet daily bundle. If you don't buy a bundle, we'll charge you £0.69 per MB consumed up to the EU data limit.

Remember, if you do purchase this bundle, your EU data limit will be removed. You will need to call us on 150 from an Orange handset if you want to be opted back in to the EU data limit.

You must be an Orange Pay Monthly Customer with a compatible phone or mobile broadband device. You must have roaming provisioned on your phone or mobile broadband device for us to be able to activate the bundle. Call Orange Customer Services on 150 from your Orange handset. Roaming is an Additional Service and subject to you passing a credit check.

The £3 bundle gives you 30 MB of data per day to roam on GPRS and 3G for browsing the internet. Once you have bought the bundle, it will automatically activate when you start using data within a country covered by this bundle. The bundle will stay on your account until you tell us to stop it by calling 150. Remember, you'll only be charged £3 on the days you use data whilst roaming abroad and your 30 MB of data will last until you reach your data limit or midnight on those days, whichever comes first. Unused data won't roll over to the next day.

You can only have one of our EU data bundles on your account at any one time. Once the bundle is cancelled, any unused data will be lost and no credit given.

The bundle will normally be ready to activate within 24 hours of your order. Until activation, you will be charged at the rates set out in your plan for data roaming. See orange.co.uk/abroad to check your plan rates

Each session of data roaming usage is rounded up to the nearest byte and once your bundle of 30 MB of data runs out, you will be charged £0.69 per MB consumed for any additional internet use from your phone or mobile broadband device in Republic of Ireland, Channel Islands or any of our Europe 1 Zone countries. If your service plan is inclusive of roaming data charges, the allowance under your bundle will be used first. The bundle does not include download charges for example, charges for downloading ringtones or games.

Charges incurred whilst roaming may be billed several months in arrears. The balance of the allowance shown on your monthly invoice may not therefore be accurate as certain charges for previous usage may not have been processed by Orange at that time.

Remember, mobile internet browsing is not to be used for other activities (e.g. using your phone handset as a modem (except where you have a tethering bundle), non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing).

Roaming services are subject to connection to foreign networks and cannot be guaranteed. Please see www.orange.co.uk/abroad for more information.

Europe 1 zone:

Europe 1 Zone countries are: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe (inc St Barthelemy and St Martin), Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Moldova, Monaco, Netherlands, Norway, Poland, Portugal (inc Azores and Madeira), Reunion, Romania, San Marino, Satellite, Slovakia, Slovenia, Spain (inc. Canary and Balearic Islands), Sweden, Switzerland, Vatican City (Italy).

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World Traveller bundles
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  1. World Traveller is available to all Orange Pay Monthly customers connected to an Orange Personal Service Plan.
  2. Roaming must be provisioned on your phone in order for World Traveller to be applied to Your account. Connection to roaming which is an additional service is subject to status.
  3. If you are responding to a text campaign from Orange you can purchase the offer by texting YES. This is free of charge. The text message to subscribe to the offer must be sent by midnight on the date specified in your message from Orange. Alternatively; you may call Customer Services on 150 to purchase the offer. By texting YES or otherwise purchasing the offer, you agree that Orange can apply the bundle to your account and that you can be charged for the bundle ( £5 )
  4. The World Traveller bundle will be activated within 7 days of the customer requesting the bundle and customers will be notified by text when the product is ready to use.
  5. World Traveller provides discounted rates on calls made abroad, calls received abroad & standard person to person text messages sent from abroad The rate of discount varies by roaming zone. Please refer to orange.co.uk/abroad for the most up-to-date price information.
  6. World Traveller will be charged pro rata from the date the Bundle is applied to your account until your next bill date and thereafter will be charged at £5 per month inc VAT.
  7. If for any reason, you would like Orange to remove World Traveller from your account, simply call 150 from your Orange phone and give at least 10 days notice before your next bill is due. You will revert to your standard service plan rates for roaming usage once World Traveller has been removed from your account.
  8. Orange reserves the right to amend, vary or cancel these terms and conditions or to withdraw World Traveller at any time on reasonable notice.
  9. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the Supply of Orange Network Services the latter will prevail.
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Photography 15 - January 2011
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Photography 15

The Photo 15 is available on all Orange pay monthly Service Plans and are for use with Multimedia Messaging (MMS) capable phones. Photo 15 is available for use with Line 1 only and is not available on Line 2

The bundle is not available to business customers, payg customers or customers who already have a MMS product on their account

Photo 15 provides 15 inclusive Photo Messages at a charge of £3.06 inc VAT per month. Each photo sent will decrement your inclusive Photo Messages. Photo Messages sent outside your inclusive Photo 15 bundle will be charged at the standard rates

You may request to cancel or change your Photo 15 bundle at any time by calling 150 from your Orange phone. Make sure that you give at least five days' notice before your billing date and any change will take effect from your next billing date

Unused Photo Messages do not roll over

Photo Messages can only be used to send person to person UK MMS messages

Orange reserves the right to amend, vary, or cancel these terms and conditions or to withdraw the Photo 15 bundle at any time after giving reasonable notice

Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can also be found at the back of your Orange phone User Guide. Where there is any inconsistency between these Terms and Conditions and the Terms and Conditions for the Supply of the Orange Network Services, the latter will prevail

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Photography 50 - January 2011
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Photography 50
  • Photo 50 is available on all Orange pay monthly Service Plans for use with Multimedia Messaging (MMS) capable phones.
  • The bundle is not available to business customers, pay as you go customers or customers who already have a MMS product on their account.
  • Photo 50 provides 50 inclusive Photo Messages at a charge of £5 inc VAT per month. Photo Messages sent outside your inclusive Photo 50 bundle will be charged at standard rates. Unused Photo Messages do not roll over.
  • You may request to cancel or change your Photo 50 bundle at any time by calling 150 from your Orange phone. Make sure that you give at least five days' notice before your billing date and any change will take effect from your next billing date.
  • Photo 50 can only be used to send person to person UK MMS messages.
  • Orange reserves the right to amend, vary, or cancel these terms or to withdraw the Photo 50 bundle at any time on giving reasonable notice.
  • Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can also be found at the back of your Orange phone User Guide. Where there is any inconsistency between these Terms and Conditions and the Terms and Conditions for the Supply of the Orange Network Services, the latter will prevail.
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Travel Data Monthly Bundles
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Travel Data Monthly Bundles
Definitions
  1. If any capitalised word or phrase in these terms is defined in Orange's Standard Network Terms, then it carries that meaning in these terms unless otherwise defined below.
Eligibility
  1. Travel data monthly bundles (the "Monthly Bundles") are only available to Orange Pay Monthly customers and Orange Business Customers (as defined in paragraph 23 below).
  2. Any Group leader or sharer may take a Monthly Bundle, however only that individual's usage will decrement the bundle. Group customers (including without limitation Talkshare and Your Group customers) may not share a Monthly Bundle amongst the various Users.
  3. Roaming must be provisioned on your phone or data card in order for the Monthly Bundle to be applied to your account. Connection to Roaming, which is an Orange Additional Service, is subject to status. To apply to enable Roaming, just call Orange Customer Services on 150 (Pay Monthly customers) or either 158 or 345 (Business Services customers) from your Orange handset.
Charges
  1. Once your order for the Monthly Bundle has been activated, you will be charged the specified monthly fee for the type of bundle (Europe or Global) and monthly data limit you have ordered. If you purchase a one-off Monthly Bundle, you will only be charged once. If you purchase a recurring Monthly Bundle, you will be charged on a pro rata basis for the period from the date of activation up to the end of the current billing month, and you will be charged in full for each billing month thereafter. See paragraph 14 below for details of one-off and recurring Monthly Bundles.
  2. Each session of data Roaming usage is rounded up to the nearest kilobyte.
  3. If any User has both a Europe Monthly Bundle and a Global Monthly Bundle, then whilst Roaming in the applicable geographical area for the Europe Monthly Bundle (see paragraph 12 below), the Europe Monthly Bundle will be used automatically and usage will only decrement from the Global Monthly Bundle when the Europe Monthly Bundle's monthly allocation has been exhausted.
  4. You will be charged your standard service plan Roaming rate for usage outside of the Monthly Bundle allocation (calls, sms, mms, etc. as well as out of bundle data charges). If your Service Plan is inclusive of Roaming data charges, then the allowance under the Monthly bundle will be used first. For Pay Monthly customers who also subscribe to the World Traveller option, then usage outside of the Daily Bundle allocation will be charged at the World Traveller discounted rates.
  5. Charges incurred whilst Roaming may be billed several months in arrears. Your bill will show any data Roaming inclusive in your Monthly Bundle, used in the month corresponding to that bill and processed in time to appear on that bill as decremented from that month's Monthly Bundle allocation. Data Roaming inclusive in your Monthly Bundle allocation for a given month but processed too late to appear in the bill for that month will be shown as free of charge in the bill in which the usage ultimately appears.
Usage
  1. You can use your Monthly Bundle whilst Roaming for GPRS and 3G browsing of the internet (subject to availability) using your mobile phone or Orange data card, up to the monthly data limit you have ordered. Your data limit is calculated on a pro rata basis where your recurring Monthly Bundle is active only for part of the first billing month of its life.
  2. Unused data will not roll over into the next month.
  3. The bundle does not include event charges such as charges for download of ringtones or games, and does not include the use of any data services for which a special charge is made.
  4. If you have purchased the Global Monthly Bundle, you may use it whilst Roaming in any country of the world in which a network supporting internet browsing is available to Orange customers. If you have purchased the Europe Monthly Bundle, it only applies whilst Roaming (if you are a Pay Monthly customer) in the Republic of Ireland and Channel Islands zone or the Europe 1 zone; or (if you are a Business Services customer) in Zones 1 and 2. Please see www.orange.co.uk/international (if you are a Pay Monthly customer) and www.orange.co.uk/businessroaming (if you are a Business Services customer) for zone information.
Ordering and Cancellation
  1. To order a Monthly Bundle, you must contact an Orange store or contact Customer Services on 150 (Pay Monthly) or either 158 or 345 (Business Services) from your Orange handset. The bundle will normally be activated within 24 hours of your order, but you may ask for it to be activated at any time up to 28 days in advance. Until activation, you will be charged at your standard rate for data Roaming.
  2. You may either order a one-off Monthly Bundle or a recurring Monthly Bundle. A one-off Monthly Bundle is only available with a 3MB or 10MB data limit, lasts for a fixed period of 30 days and cannot be cancelled. A recurring Monthly Bundle recurs each month in line with the billing cycle, and will be on your Account either until you decide to remove it or until Orange withdraws Monthly Bundles.
  3. The minimum term to have a recurring Monthly Bundle on your Account runs until the next Billing Date after the expiry of 30 days from the date of activation of the recurring Monthly Bundle.
  4. To remove your Monthly Bundle simply call Orange on 150 (Pay Monthly) or either 158 or 345 (Business Services). The cancellation will take effect on the next Billing Date following the expiry of 10 days from the day you notify Orange.
  5. Once a Monthly Bundle expires or is cancelled, the benefit of any unused data Roaming included in the bundle will be lost.
  6. No credit will be given for any unused data Roaming included in a Monthly Bundle either before or after the expiry or cancellation of the bundle.
  7. A User may have a maximum of one Europe Monthly Bundle and one Global Monthly Bundle active at any one time.
General
  1. Roaming services are subject to connection to foreign networks and cannot be guaranteed. Please see www.orange.co.uk/international (Pay Monthly) or www.orange.co.uk/businessroaming (Business Services) for more information.
  2. Travel data bundles other than the Monthly Bundle may be available from time to time. These will be subject to separate terms and conditions. Monthly Bundles are not available with any other data bundle, offer and/or promotion unless otherwise specified.
  3. Orange reserves the right to replace or amend Monthly Bundles or these terms and conditions at any time on reasonable notice. Orange reserves the right to withdraw a whole or part of the Monthly Bundles upon providing not less than thirty (30) days' notice.
  4. A business customer is classified as a customer who can provide the following for limited companies, the company registration number and the VAT number; or for charities, the charity number; or for all other businesses, a copy of a business chequebook, plus an invoice on the business's headed paper or a business utility bill.
  5. Service is subject to Orange's Standard Network Terms which are to be found:
    1. If you are a Pay Monthly customer, at the back of your Orange phone User Guide and at www.orange.co.uk/terms; or
    2. If you are a Business Customer, in (as applicable):
      1. the small business Customer Information Form (Small Business CIF) terms and conditions for the supply of Orange Network Services; or
      2. the Orange Business Services Customer Agreement (OBSCA); or
      3. the Orange Business Services Master Agreement (OBSMA).
      These various terms and conditions are referred to here as 'Orange's Standard Network Terms'.
  6. Where there is any inconsistency between these terms and Orange's Standard Network Terms, Orange's Standard Network Terms will prevail.
  7. References to Orange in these terms are to Everything Everywhere Limited, Company Number 02382161, Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW.
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UMA
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UMA Terms and Conditions (December 2009)
  1. Subject to clauses 2 to 5 below, UMA is available to both Orange Pay Monthly and Orange Pay As You Go customers.
  2. New Orange Pay Monthly customers are subject to status and an 18 month minimum term contract.
  3. Existing Orange Pay Monthly customers are subject to the Our Customers First terms and conditions.
  4. Existing Orange Pay Monthly customers can transfer to UMA within the first 28 days of their contract but must take a UMA handset instead of their existing handset.
  5. If you are on an existing Unique phone tariff you will be able to take up the Offer but you will have to re-sign your mobile contract for 18 months.
  6. Standard Mobile and Broadband terms (where the customer has taken Orange Broadband) apply. See Terms of use for Orange Broadband & additional services.
  7. UMA will not connect to a wireless router whilst roaming abroad (however the handset will roam on the standard GSM network)
  8. You will need to have a Broadband account and a wireless router. Up to 6 handsets can be paired with the wireless router.
  9. "Boost mobile signal at home with UMA technology" is subject to the limitations of your Wi-Fi network. Performance may be affected by the construction of the building it is used in, local interference from other radio products, the number of devices connected to the network and the data activity on the network.
  10. "Boost mobile signal at home with UMA technology" is further subject to the limitations of your broadband connection. Performance may be affected by your distance from the telephone exchange, the number of devices connected, and the quantity of data being transferred across the connection.
  11. Where Orange does not provide the Broadband service, Orange does not guarantee the service of other providers.
  12. You are strongly advised not to make 999 and 112 emergency calls using the UMA service. Alternative arrangements should be made and a primary home telephone line maintained.
  13. This Promotion is not available with any other Orange promotions, discounts or offers unless specified.
  14. Orange reserves the right to replace, amend or withdraw these terms and conditions at any time on reasonable notice.
  15. Promoter: Everything Everywhere Limited, Company Number 02382161, Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW (referred to in these terms and conditions as Orange).
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50 international minutes terms & conditions
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Pay £5.10 Monthly International Bundle Terms and Conditions - January 2011
  1. These terms are subject to the Pay Monthly Animal Packages Terms and Conditions, a copy of which can be seen at orange.co.uk/terms.
  2. The offer is 50 minutes of international calls for £5.10 a month.
  3. International calls - are calls made from your mobile to mobiles and landlines in the 56 countries listed at orange.co.uk/paymcamel.
  4. Orange reserves the right to replace, amend or withdraw these terms at any time on reasonable notice.
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iPhone and iPad connected plan terms & conditions
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Connected 24 month plan terms

Joining this plan is subject to status and 24 minimum term contract. Our network terms will apply to you and you can read them at orange.co.uk/terms. All services are within the UK only unless otherwise stated. These terms apply to you if you are a new pay monthly customer or an existing customer who moves onto our Connected plan.

  1. Inclusive Minutes: Your minutes are for calls to UK landlines (beginning 01, 02, 03), UK mobile networks. Voicemail is free and is for calls made from your phone to your Orange voicemail. You won’t be able to make calls from your tablet device.
  2. Inclusive Texts: Your texts are for person to person texts to UK mobile networks and UK landlines (as described above). Text message delivery notifications not included. An unlimited text allowance is subject to fair usage of 3,000 texts per month. Use above this amount constitutes abuse and Orange may monitor usage and withdraw the service from your account.
  3. Inclusive Mobile Internet: You’ll need a compatible tablet and phone. Mobile internet is subject to coverage. The allowance as set out in your plan is for use across both your tablet and phone. Mobile internet browsing (whether as part of an inclusive allowance or not) is not to be used for other activities (such as non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing).
  4. Inclusive WiFi: Unlimited WiFi (subject to 10GB fair usage) is included on both your tablet and phone at BT Wi-fi hotspots (to find a hotspot, check out btwifi.hotspot-directory.com). If you go over the 10 GB per month, we (Orange) may monitor your usage and suspend your usage or withdraw the offer from your account. As Orange isn’t the provider of the WiFi service, we aren’t responsible for whether there is WiFi available where you want it, or for the quality of that service. Remember that BT’s terms, including those about acceptable use, will also apply to you when you use BT Wi-fi. You can see these here: www.btwifi.co.uk/terms-and-conditions/. We might swap your WiFi service to another provider in future provided that you’ll get the same experience.
  5. Charges outside of any inclusive allowance:
    i. Minutes and texts: Once your allowance is used up, all calls are rounded to the nearest minute. Calls to UK landlines (as described above) and UK mobile networks are charged at 35p per minute and 35p to Answer Phone. Texts (as described above) are charged at 12p each. Calls to call forwarding services (including those beginning 07), 05, 08 and 09 numbers are not included. Calls to 0800 and 0808 will cost 20p/min, and calls to 0845 and 0870 will cost 40p/min. Other 08 numbers cost up to 76.6p/min. 070 numbers cost up to 76.6p/min. 09 numbers cost up to £2 p/min. See www.orange.co.uk/paymonthlyguide for more information. Answerphone call return will always be charged. If you do not pay by direct debit the charges set out in the Price Guide will apply.
    ii. Mobile internet: Once you have used up any inclusive mobile internet allowance across both your tablet and phone you will be charged a daily flat rate of £2 per day. This is subject to a daily fair usage allowance of 50MB, and a monthly download limit of 1GB. 50MB provides enough data for normal levels of email usage and browsing. However, for customers who are planning to download and stream data we would recommend that you take up one of our data bundles. Should you regularly exceed the 50MB daily fair usage allowance and as a result, you reach your 1GB limit before the end of the monthly period, network protection controls may be applied to your service. This may result in a reduced speed of transmission and/or disconnection. See Mobile Internet terms for details of prohibited activities. Other terms apply, see www.orange.co.uk/terms.
    iii. Tethering: If you use tethering it’ll cost a daily flat rate of £2 a day. This is subject to a daily fair usage allowance of 50 MB of tethering. Please note, should you reach your 500MB limit before the end of the monthly period, network protection controls may be applied to your service. This may result in a reduced speed of transmission and/or disconnection.
  6. Orange may additionally manage customers’ data connection at peak times to preserve the best experience for the greatest number of users.
  7. Itemised billing is not available. You’re not eligible for our Early Upgrade service. If you add a tablet bundle or phone bundle, that bundle will only apply to data use on that equipment.
  8. For details of your plan’s charges and for details of services not included see the Price Guide at www.orange.co.uk/mobilebbguide.
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Clone Phone Fully Loaded Insurance terms and conditions
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Introducing Clone Phone Fully Loaded

Whether your mobile device has been lost, stolen or damaged, or it simply decides to stop working, with Clone Phone Fully Loaded you can have the reassurance that we'll get you back in touch with your business contacts, friends and family - fast.

For total peace-of-mind, You’re covered both at home and abroad, and we’ll aim to get a replacement device out to you within 24 hours of your claim being accepted. Get 24 hour replacement if your claim is accepted before 7.30pm. Geographical restrictions apply, excludes bank holidays and exceptional circumstances (e.g. adverse weather conditions).

For incidents outside of the UK, a replacement will be dispatched when you return to the UK.

Clone Phone Fully Loaded is available with all new pay-monthly mobile phone and mobile broadband plans from Orange, T-Mobile or EE.

The purchase of Clone Phone Fully Loaded is not a requirement of purchasing your mobile device.

As a Clone Phone Fully Loaded customer, if you're downloading or using the Clone Phone app on a compatible device, there will be additional legal information that will automatically apply to you. You can find these in the app or by visiting:
www.ee.co.uk/terms or www.ee.co.uk/businessterms


Important Information about Clone Phone Fully Loaded


This is a summary of the benefits and the significant or unusual exclusions included in your Clone Phone Fully Loaded agreement. A full copy of the terms and conditions can be found at the end of this document and we strongly encourage you to read through them carefully. If you don't meet the terms and conditions, your claim could be rejected.

You should review this cover periodically to ensure that it remains suitable for your needs.

You can only purchase Clone Phone Fully Loaded if You are 18 years of age or over and live permanently in the United Kingdom.

The mobile device must be registered in your name and connected by a SIM card to a pay-monthly Orange, T-Mobile or EE Service Plan to be eligible for cover unless the mobile device is a SIM free device purchased as part of a bundle with a mobile device from us or one of our suppliers. The mobile device may be used by you or an authorised user (someone using the mobile device with your permission).

The SIM card that connects your mobile device to your Orange, T-Mobile or EE Service Plan must be in the mobile device at all times unless the mobile device is a SIM free device purchased as part of a bundle with a mobile device from us or one of our suppliers. However, a claim will be considered if the SIM card has been removed temporarily for a legitimate reason.

Your cover will start from the date stated on your confirmation of cover.

Clone Phone Fully Loaded has an initial minimum period of three months from the start date of your agreement. If you cancel your agreement during this term you will need to pay any outstanding payments due for the remainder of this period.

You may change the mobile device registered under Clone Phone Fully Loaded if you upgrade or change your mobile device. Please contact us immediately on your Customer Services number if you wish to do this, otherwise you may not be covered. Your mobile device must have been provided by Orange, T-Mobile, EE or one of our suppliers.

Only one mobile device can be covered at any one time under Clone Phone Fully Loaded. If you have more than one mobile device you wish to be covered, a separate Clone Phone Fully Loaded agreement will be needed for each one.

If your mobile device has the functionality, we encourage you to activate the mobile device location feature to help you recover your mobile device if it lost or stolen. This may also enable you to Lock and Wipe the data stored on your mobile device. Please speak to us if you need any assistance with this.

What's covered?

Clone Phone Fully Loaded will give you worldwide cover on Your Mobile Device (e.g. mobile phone, USB modem, tablet, etc.) purchased from Orange, T-Mobile or EE against:

 lost  Your mobile device is accidentally lost in circumstances that do not involve theft and you are unable to recover it
 stolen  Your mobile device is taken unlawfully, from you, an authorised user, or anyone using or storing Your mobile device
 damaged  Your mobile device stops working normally because of accidental damage

Plus

  • Warranty cover against electrical or mechanical breakdown for 36 months, provided by EE Limited

The period of the warranty will be unaffected if we replace your mobile device. The 36 months will continue to run from the date this Clone Phone Fully Loaded agreement first came in to force.

What’s not covered

You will not be covered for:

  • Loss, theft or damage if your mobile device is being used by someone without the permission of you or an authorised user.
  • Theft of your mobile device if you or an authorised user knowingly leaves it on display and out of your view.
  • Theft where you left the mobile device in a building or premises and there is no evidence of damage caused by forced entry or exit
  • Any costs arising from unauthorised use of your mobile device after it was lost or stolen, such as phone calls, downloads, apps and text messages.
  • Any theft claim you do not report to the police and for which you do not obtain a crime reference number.
  • Any claim where the Orange, T-Mobile or EE SIM card registered under this agreement was not inserted into the SIM card holder in your mobile device at the time of the Incident. This will not apply where you have removed the SIM card temporarily for a legitimate reason.
  • The excess for each successful claim that you make

Please see the “what’s not covered” section in the terms and conditions.

What’s the cost

The monthly cost of Clone Phone fully Loaded will depend on the make, model and type of your mobile device and it will be detailed on your confirmation of cover. The cost includes any taxes or additional charges which may apply.

Clone Phone Fully Loaded is subject to a minimum period of three months. If you cancel your agreement during this term you will need to pay any outstanding payments due for the remainder of this period.

After the minimum three month term Clone Phone Fully Loaded will continue for up to a maximum of 57 months until the earliest of one of the events listed in “When Clone Phone Fully Loaded ends” in your terms and conditions. The monthly cost will be added to your service plan account..

Getting in touch

Whether it’s registering a claim or updating your policy details, for all your Clone Phone Fully Loaded needs please call the relevant customer service number shown in the table below:

Type of customer From Your Orange, T-Mobile or EE phone From any other phone
Customers with an Orange Talk Plan Consumers 150 07973 100 150
Small business 345 07973 100 345
Customers with a T-Mobile Talk Plan Consumers 150 0845 412 5000
Small business 150 0845 412 2222
Customers with a EE Talk Plan Consumers 150 07953 966 250
Small business 150 07953 966 250
How to make a claim

Follow the step by step instructions below

 Search  Where possible, make contact with the owner or management of the last known location of your mobile device to see if it has been handed in as lost property.
 Report  Report any theft to the police (or local police if outside of the UK at the time of the Incident) as soon as possible and obtain a crime reference number and police station details.
 We encourage you to report the theft within 30 days
 Protect  If your mobile device has the functionality, activate the mobile device location feature to assist you in retrieving your mobile device. This may also enable you to Lock and Wipe the data stored on your mobile device. Please speak to us if you need any assistance with this.
 Register  Register the claim with us as soon as possible by calling your customer service number.
We encourage you to report your claim within 30 days to reduce the time you are without your mobile device and for theft or loss claims to limit the risk of any unauthorised use being charged to your account.
Don’t forget: You should report the loss or theft of your mobile device to EE as soon as possible to limit unauthorised use as this is not covered under this agreement.
To help us deal with your claim as quickly as possible please have the following information to hand when you call:
  • IMEI Number (you can find this on the box your mobile device came in)
  • The make and model of your mobile device
  • Crime reference number and the name of the police station it was reported to (as applicable)
  • Time and date of the incident
If Your claim is accepted

You will need to pay an excess for each successful claim you make. The value of the excess will depend on the monthly cost of your Clone Phone Fully Loaded:

Cost of Clone Phone Fully Loaded Excess Value
£6 £15
£8/£10 £25
£14 £50

Any replacement device will, wherever possible, be of the same or similar specification to your original mobile device, but may be an alternative operating system, make or model. This decision will be made at our discretion but we will always discuss the alternative device with you. The replacement will be from refurbished stock that has been tested and is fully functional.

Replacement products will only be sent to an address within the United Kingdom. Certain high value devices will only be sent to the billing address.

Cancelling Clone Phone Fully Loaded

You have the right to cancel Clone Phone Fully Loaded within 14 calendar days of the receipt of your confirmation of cover and terms and conditions. If you have not made a claim we will refund any payments you have made on a pro-rata basis

After the initial 14 days you cannot cancel Clone Phone Fully Loaded until after the minimum three month term has ended. If you wish to cancel within this term, you will be required to pay any monthly cost for the remainder of the minimum term.

After the 3 month minimum term has ended EE and the Insurer can cancel your agreement by giving you 30 days written notice by post to your last known address, or an email to the email address you have provided.

What to do if You need to make a complaint

We aim to get it right, first time, every time. If we do make a mistake we will try to put it right as soon as we can. If you wish to make a complaint, please call us on your Customer Service Number or alternatively you can write to: Clone Phone Fully Loaded, Customer Relations, PO Box 98, Blyth, NE24 9DL.

We will always acknowledge receipt of your complaint within five working days or sooner, and do our best to resolve the problem within four weeks. If we cannot, we will let you know when an answer may be expected.

If we have not sorted out the situation within eight weeks, we will provide you with information about the Financial Ombudsman Service.

Using the insurer's complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.

FSCS

If the insurer is unable to meet their liabilities You may be entitled to compensation under the Financial Services Compensation Scheme (FSCS). Further information about compensation scheme arrangements is available at www.fscs.org.uk, by emailing enquiries@fscs.org.uk or by phoning the FSCS on 0800 678 1100.

Who’s who throughout this Important Information Document

EE Ltd: provides the warranty element of Clone Phone Fully Loaded and is referred to as 'we', 'us' or 'our' or 'EE'. Registered in England No 02382161. Registered office: Trident Place, Mosquito Way, Hatfield, Hertfordshire AL10 9BW.

Allianz Insurance plc is the insurance provider (‘the insurer’).

Lifestyle Services Group Limited is ‘the administrator’ who handles your claim.

You (‘you’, ‘your’) are the policyholder, who has purchased the policy and who is the owner of or responsible for the mobile device.

Other important information You need to know

Which law applies

This Agreement shall be governed by and construed in accordance with English law and the Parties submit to the non-exclusive jurisdiction of the English Courts.

Data protection

The details you supply will be stored by EE, Lifestyle Services Group Limited (LSG) and Allianz Insurance plc to administer your insurance cover.

You are advised that any telephone calls made to EE and/or LSG may be recorded. These recordings may be used to monitor the accuracy of information provided by you and our staff. They may also be used to allow additional training to be provided or to prove that our procedures comply with legal requirements.


Notice of Variation – Summary of changes to insurance terms and conditions effective 01 November 2013.

Please Note: If You purchased Clone Phone Fully Loaded after 2nd September 2013, the changes outlined in this document have already been included in Your terms and conditions.

Allianz Insurance plc has made a number of changes to the terms and conditions of the insurance cover included in Clone Phone Fully Loaded. A revised copy of the terms and conditions is attached and We suggest You read it through. The sections of the Agreement affected and a summary of the significant changes are set out below.

Some words in this document have the same special meaning used in the full terms and conditions. These words appear in bold and begin with a capital letter.

General changes

Clone Phone Fully Loaded is a package made up of insurance provided by Allianz Insurance plc and a warranty provided by EE Limited. As the contract is an agreement with both companies the word Agreement has replaced policy or contract in these terms and conditions.

Changes to Important Information section

The Changes to this section are:

  • In the second bullet point, the words “material fact” have been replaced with “complete and accurate information” to describe information You provide to Us over the telephone, in a claim form or other documentation.
  • In the fourth bullet point the words “by a SIM card” have been added to describe how Your device is connected to Your service plan.
  • The fifth bullet has been amended to state that the SIM card that connects Your device to the network should be in the device at all times. However, a claim will be considered if the SIM card has been removed temporarily for a legitimate reason.
  • The seventh bullet has been amended to explain that the Mobile Device registered to Clone Phone Fully Loaded can be changed during the Period of Cover.

Changes to the Status Disclosure section
The FCA registration details and the registered office details of Allianz Insurance plc and lifestyle Services Group have been moved to the section “Insurer and Regulator details”

Changes to the Words with special meanings section

  • The words “and You are unable to recover it” have been added to the explanation of Loss;
  • The explanation of “We, Us and Our” now includes EE and has been amended to refer to EE limited – the new company name of Everything Everywhere;
  • The explanation for Period of Cover has been changed to clarify that the cover ends at the earliest of one of the events listed in “When does Clone Phone Fully Loaded End?
  • An explanation for the words Theft and Stolen has been added. The explanation extends the cover to include situations where Your Mobile Device is being used or stored by someone with Your permission.

Changes to the What's covered section

The explanations of the terms Lost, Stolen and Damaged have been added for ease of reference. Cover is extended to include situations where Your Mobile Device is Stolen while it is being used or stored by someone with Your permission

Changes to the What's not covered section

One exclusion (9) has been replaced, some others have been amended, renumbered or deleted. These are explained below:

.>
 No  Type of change  The change
 1  Amended  This exclusion has been amended so that it does not apply if Your Mobile Device is being used or stored by someone with Your permission.
 3  Amended  The timescales for reporting a claim have been removed and this exclusion has been amended to exclude claims for Theft if You do not report this to the police and for which You do not obtain a crime reference number.
 4  Amended  This exclusion has been amended and does not apply where You have removed the SIM card temporarily for a legitimate reason.
 9  Deleted and replaced by 8 & 9   8. Theft claims will be excluded where Your Mobile Device is knowingly left on display and out of Your view.
 9. Theft claims will be excluded where you leave Your Mobile Device in a building or property and there is no evidence of damage caused by force to the property.
 10  Renumbered  This exclusion was previously No 9
 16  Amended  This exclusion will not apply if cosmetic damage prevents Your Mobile Device from working
 21  Amended  Excludes a claim where Your service plan is not paid up to date.
 3 & 11  Deleted  The requirement to report claims to the police within 24 hours and to Us within 7 days of the incident.

Changes to the How to make a claim section

The table in this section setting out the timescales for reporting a Loss or Theft to the police and reporting a claim to EE has been deleted and replaced with guidance on the steps You should take when You need to make a claim.

Changes to the Right of Recovery section

This section has been renamed and amended to make it clearer that the Insurer has the right to recover any Mobile Device replaced as the result of a successful insurance claim for Loss or Theft.

Changes to the How to change the Mobile Device on cover section

This section has been renamed and amended to explain what You need to do to change the Mobile Device on cover and how the terms of this Agreement will apply to the new device.

Changes to the What's the cost? section

The terms in this section have been amended to explain how the first monthly payment is calculated and to explain the insurance cover will continue for a period of 57 months after the initial three month minimum period unless it is cancelled earlier by You or the Insurer. See "When does Clone Phone Fully Loaded End?"

Changes to the Fraud Section

The terms in this section have been amended to explain that EE will access data from other insurers and financial businesses in order to detect potential fraudulent claims

Changes to the Cancelling Clone Phone Fully Loaded section

The terms in this section have been revised to make it clear that EE and the Insurer cannot cancel the Agreement in the initial three month minimum term period. The terms also explain what You need to do if You want to cancel Your Clone Phone Fully Loaded Agreement.

Changes to the Insurer and Financial Services Authority details section

This section has been renamed as: Insurer and Regulator details The regulated status of Allianz Insurance plc, lifestyle Services Group and EE has been amended and EE's new company name has been added.


Welcome to Clone Phone Fully Loaded

At EE We value Our customers, which is why We have put together Clone Phone Fully Loaded, a package of benefits to protect Your Mobile Device, just in case the unexpected happens.

This document, the Confirmation of Cover and any Notice of Variation must be read together as they form the basis of Your contract with Us. Please keep both documents together in a safe place for future reference

Terms and conditions apply to the insurance and the warranty, these are set out below.

Contents Page

  • Important Information
  • Status Disclosure
  • Words with special meanings
  • What's covered
  • What's not covered
  • How to make a claim
  • Conditions when making a claim
  • Insurers Right of Recovery
  • Changing the Mobile Device on cover under this Agreement
  • Can Your Agreement Change?
  • What's the cost?
  • Fraud
  • When Your Clone Phone Fully Loaded ends
  • Cancelling Clone Phone Fully Loaded
  • Which law applies?
  • What to do if You need to make a complaint
  • Financial Services Compensation Scheme
  • Data Protection
  • Insurer and Regulator details

For all Your Clone Phone Fully Loaded queries and to make a claim, please use the following numbers:

Type of customer From Your Orange, T-Mobile or EE phone From any other phone
Orange Consumer 150 07973 100 150
Small business 345 07973 100 345
T-Mobile Consumer 150 0845 412 5000
Small business 150 0845 412 2222
EE Consumer 150 07953 966 250
Small business 150 07953 966 250

The Insurance and Warranty

These are Your Clone Phone Fully Loaded terms and conditions and together with the Confirmation of Cover and any Notice of Variation, form Your Agreement with Us and the Insurer. In return for the payment shown on Your Confirmation of Cover the Insurer will insure Your Mobile Device and We will provide warranty cover for Your Mobile Device under the terms and conditions of this Agreement for an Incident during the Period of Cover.

Copies of this document are available in Braille, audio and large print on request.

Important information

  • You can only purchase Clone Phone Fully Loaded if You are 18 years of age or over and live permanently in the United Kingdom.
  • It is Your responsibility to provide complete and accurate information to us when You take out Your Agreement and throughout the life of Your Agreement. It is important that You ensure all statements You make over the telephone, on Claim forms and other documents are full and accurate. Please note if You fail to provide complete and accurate information to Us, this could invalidate Your insurance cover and could mean that part or all of a Claim may not be paid.
  • Clone Phone Fully Loaded is subject to a minimum period of three months. If You cancel Your policy during this term You will need to pay any outstanding payments due for the remainder of this period
  • The Mobile Device must be registered in Your name and connected by a SIM card to a pay-monthly Orange, T-Mobile or EE Service Plan to be eligible for cover, unless the Mobile Device is a SIM free device purchased as part of a bundle with a Mobile Device from Us or one of Our suppliers. The Mobile Device may be used by You or an Authorised User.
  • The SIM card that connects Your Mobile Device to Your Orange, T-Mobile or EE Service Plan must be in the Mobile Device at all times, unless the Mobile Device is a SIM free device purchased as part of a bundle with a Mobile Device from Us or one of Our suppliers. However, a claim will be considered if the SIM card has been removed temporarily for a legitimate reason.
  • Your cover will start from the date stated on Your Confirmation of Cover.
  • You may change the Mobile Device registered under Clone Phone Fully Loaded during the Period of Cover. Please refer to the section "How to change the Mobile Device on cover" for further details.
  • Where You have Clone Phone Fully Loaded for more than one Mobile Device, each Mobile Device is subject to a separate Agreement with the Insurer and Us. You cannot claim for the same Mobile Device under two separate Clone Phone Fully Loaded Agreements.
  • You should review this Agreement from time to time to ensure the insurance and the warranty it provides remain suitable for Your needs.

Status disclosure

The sale of Clone Phone Fully Loaded by EE Limited is not regulated by the Financial Conduct Authority. You are still entitled to the rights and services provided by the Financial Ombudsman Service and the Financial Services Compensation Scheme (FSCS).

Words with special meanings:

Some of the words in this Agreement have specific meanings. These are explained below and have the same meaning wherever they appear throughout this Agreement.

Agreement These Clone Phone Fully Loaded terms and conditions between You, the Insurer and Us.
Authorised User A person authorised by You to use the Mobile Device.
Confirmation of Cover A document headed ‘Confirmation of Cover’ that is sent to You after Your purchase of Clone Phone Fully Loaded.
Damage The sudden and unexpected failure of Your Mobile Device caused by accidental damage or malicious damage that prevents Your Mobile Device from meeting its designed function.
Electrical or Mechanical Breakdown The failure of Your Mobile Device due to any permanent mechanical or electrical defect requiring replacement or repair before normal operation can be resumed.
Excess The amount payable by You for each successful claim. The amount will vary depending on the monthly cost of Your Clone Phone Fully Loaded. The amount of the Excess can be found in the section “Conditions when making a claim”.
IMEI Number International Mobile Equipment Identity number. The serial number that uniquely identifies Your Mobile Device. You can find this by typing in *#06# into the keypad of Your Mobile Device (phones only).
Incident An event or a series of events which result in Damage to, or the Loss or theft of, Your Mobile Device, resulting in a claim for repair or replacement.
Insurer Allianz Insurance plc.
Loss, Lost The disappearance of Your Mobile Device in circumstances that do not involve Theft and You are unable to recover it.
Mobile Device The device (e.g. mobile phone, USB modem, tablet, etc.), in use on Your Orange, T-Mobile or EE Service Plan, including the device and where provided: SIM Card, charger and battery supplied with the device in the box.
The Mobile Device must be the latest Mobile Device provided to You by Us or one of Our suppliers or, the Mobile Device that You have notified and registered with Us and We have accepted. Mobile Device includes a SIM free device (e.g. tablet) when purchased as part of a bundle with a device.
Orange, T-Mobile or EE Service Plan A bundle of airtime and supplementary services offered by Us to You at agreed charges.
Period of Cover A period beginning on the Start Date shown on Your Confirmation of Cover and ending at the earliest of one of the events listed in the section "When does Clone Phone Fully Loaded end?"
Start Date The Start Date shown on Your Confirmation of Cover.
Theft, Stolen Your Mobile Device being taken unlawfully from You, an Authorised User or anyone using or storing Your Mobile Device with the permission of You or an Authorised User.
Unauthorised Use Any usage (i.e. calls, downloads, text messages) of Your Mobile Device by another person made without Your permission following the Theft or Loss of Your Mobile Device.
United Kingdom/UK England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man.
Warranty Period A period of 36 months commencing on the Start Date.
We, Us, Our, EE EE Limited
You, Your The person named on the Confirmation of Cover.

What’s covered

The Insurer will provide worldwide cover for You for the repair or replacement of Your Mobile Device if it is:

Lost The disappearance of Your Mobile Device in circumstances that do not involve Theft and You are unable to recover it.
Stolen Your Mobile Device being taken unlawfully from You, an Authorised User or anyone using or storing Your Mobile Device with the permission of You or an Authorised User.
Damage The sudden and unexpected failure of Your Mobile Device caused accidentally that prevents Your Mobile Device from meeting its designed function.

EE will also provide worldwide warranty cover for a maximum of 36 months for the repair or replacement of Your Mobile Device if it suffers from Electrical or Mechanical Breakdown, whether being used by You or the Authorised User.

The Warranty Period will be unaffected if We replace Your Mobile Device and will continue to apply from the Start Date of this Agreement The Excess may not be payable on a warranty claim in the first six months after the purchase or upgrade of a new Mobile Device registered to this Agreement.

What’s not covered

You will not be covered for:

  1. Loss, Theft or Damage as a result of Your Mobile Device being used by someone else other than You, an Authorised User or anyone using or storing Your Mobile Device with the permission of You or an Authorised User.
  2. Any costs arising from Unauthorised Use of Your Mobile Device after it was Lost or Stolen.
  3. Any claim for Theft that You do not report to the police and for which You do not obtain a valid crime reference number.
  4. Any claim where the SIM card linked to an Orange, T-Mobile or EE Service Plan was not inserted into the SIM card holder in Your Mobile Device at the time of the Incident. This exclusion will not apply where You have removed the SIM card temporarily for a legitimate reason, or where the Mobile Device is a SIM free device purchased as part of a bundle with a Mobile Device from Us or one of Our suppliers.
  5. The Excess for each successful claim that You make.
  6. Deliberate Damage to the Mobile Device by You or an Authorised User or under the instruction of You or an Authorised User.
  7. Loss, Theft or Damage to any accessories or other devices which are not included in the explanation of a Mobile Device (see "words with special meaning").
  8. Theft where Your Mobile Device is knowingly left on display and outside the view of You, an Authorised User or anyone using or storing Your Mobile Device with the permission of You or an Authorised User.
  9. Theft where Your Mobile Device was left in a building or other property, unless force resulting in Damage to the building or premises was used to gain entry or exit.
  10. Any claim where You are unable to provide proof of purchase of the Mobile Device from Us or one of Our suppliers.
  11. Damage caused by any form of portable external storage media including, but not limited to, memory cards, USB memory sticks or other digital recording equipment.
  12. Electrical Breakdown of a Mobile Device caused by a removable battery that is older than 6 months.
  13. Wear and tear, rusting or other deterioration due to normal use or exposure or climatic conditions, or where You have failed to follow the manufacturer?s instructions for the Mobile Device.
  14. Any software or data installed on Your Mobile Device, such as telephone numbers, ringtones, music, pictures, applications or videos, or Damage caused as a result of a virus, or Damage caused by the installation of software or applications, or any costs incurred by You during reinstallation.
  15. Malfunction caused by the routine servicing, inspection, maintenance, dismantling or cleaning of Your Mobile Device, or if repairs have been carried out by persons not authorised by Us or the Insurer.
  16. Cosmetic Damage whether internal or external unless it impairs Your usage of the Mobile Device.
  17. Any costs suffered by You as a result of not being able to use Your Mobile Device, or any costs other than the repair or replacement cost of Your Mobile Device.
  18. Any claim relating to the confiscation or detention of Your Mobile Device by any government body or recognised authority, including but not limited to the police or HM Revenue & Customs.
  19. Any labour or other charges incurred where a fault cannot be found with Your Mobile Device.
  20. Any costs or Damage caused to Your Mobile Device by war, invasion, revolution or any similar event.
  21. Any claim where Your Orange, T-Mobile or EE Service Plan is not paid and up to date in accordance with the terms and conditions of the service plan.
How to make a claim

Follow the step by step instructions below to report a claim and read the next section "Conditions when making a claim":

Search Where possible, make contact with the owner or management of the last known location of Your Mobile Device to see if it has been handed in as lost property.
Report Report any Theft to the police (or local police if outside of the UK at the time of the Incident) as soon as possible and obtain a crime reference number and police station details. We encourage You to report the Theft within 30 days.
Protect If Your Mobile Device has the functionality, activate the Mobile Device location feature to assist You in retrieving Your Mobile Device. This may also enable You to Lock and Wipe the data stored on Your Mobile Device. Please speak to Us if You need any assistance with this.
Register Register the claim with Us as soon as possible by calling Your Customer Service Number. We encourage You to report Your claim within 30 days to reduce the time You are without Your Mobile Device.
Don't forget: You should report the Loss or Theft of Your Mobile Device to EE as soon as possible to limit Unauthorised Use as this is not covered under this Agreement.
To help Us deal with Your claim as quickly as possible please have the following information to hand when You call:
  • IMEI Number (You can find this on the box Your Mobile Device came in)
  • The make and model of Your Mobile Device
  • Crime reference number and the name of the police station it was reported to (as applicable)
  • Time and date of the Incident

Conditions when making a claim

We may ask for documentation to support Your claim including, but not limited to, proof of purchase and evidence of violent or forcible entry (where appropriate). If You do not provide the documentation requested, We may decline Your claim.

An Excess will be charged for each successful claim You make. The amount will depend on the cost of Your monthly Clone Phone Fully Loaded:

Cost of Clone Phone Fully Loaded Excess Value
£6 £15
£8/£10 £25
£14 £50

Where applicable, the Excess will either be added to your Orange, T-Mobile or EE Service Plan and included in your next months bill or taken by card payment when you make the claim. We'll advise you of the method of payment at the time of claim.

If You have a SIM free Mobile Device, you will be required to pay the Excess at point of claim.

If Your Mobile Device is lost, stolen or Damaged abroad, Your replacement will only be sent to an address within the United Kingdom. Certain High Value Devices (e.g some iPhones and tablets) may only be sent to the billing address, We will confirm this with You at the time of the claim.

Your policy includes the cost of delivering a replacement to You. However, it does not include the cost of failed deliveries, for example, where delivery is aborted because:

  • You are not available to accept the replacement at a pre-agreed time and place, or
  • You fail to notify Us that Your Mobile Device reported lost or stolen has been recovered.
  • We reserve the right to charge You for subsequent deliveries.

    If You make a claim that We think may be dishonest, We will refuse to settle it. If We settle Your claim but later discover it to be dishonest, We will take action to recover the costs of dealing with Your claim including the cost of the replacement Mobile Device.

    If You receive a replacement because Your Mobile Device is considered to be beyond economic repair, the Insurer may take possession of Your Mobile Device. At Our discretion We may, on behalf of the Insurer, request to examine Your Damaged Mobile Device before a replacement is issued. If You receive a replacement device as a result of an accidental Damage claim the Damaged device must be returned to us.

    As the Insurer's claim handling agents, all repairs to or replacement of Your Mobile Device will be at Our discretion. If Your Mobile Device is Damaged We will, at Our option, repair the Damage or replace Your Mobile Device on behalf of the Insurer. The Mobile Device will remain Your responsibility until We have received it. If the Mobile Device is Lost during delivery to Us, then You will still be liable for the cost of the Mobile Device. We recommend that You send the Mobile Device by secure means.

    Any replacement will, wherever possible, be of the same or similar specification as Your original Mobile Device, but may be an alternative operating system, make or model. This decision will be made at Our discretion but We will always discuss the alternative device with You. The replacement will be from refurbished stock that has been tested and is fully functional.

    Where only part(s) of Your Mobile Device have been Damaged, Lost or Stolen, We reserve the right to only replace the Damaged, Lost or Stolen part(s). There is no entitlement to have Your claim settled by payment of money.

    Insurers Right of Recovery

    The Insurer has the right to recover a Mobile Device replaced as the result of a successful claim.

    If Your Mobile Device is replaced as the result of a successful claim for Loss or Theft of a Mobile Device and You later find or recover the Mobile Device, You must return it to Us at: EE Claims Department, Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN.

    Alternatively You can contact Us on Your customer number to discuss further options.

    If We discover You remain in possession of the Mobile Device after a successful claim for Loss or Theft and You have not attempted to return it to Us, We will make attempts to recover it from You on behalf of the Insurer.

    Changing the Mobile Device on cover under this Agreement

    If you purchase a new Mobile Device and want to transfer cover, please contact us immediately on Your Customer Number below:

    Type of customer From Your Orange, T-Mobile or EE phone From any other phone
    Customers with an Orange Talk Plan Consumer 150 07973 100 150
    Small business 345 07973 100 345
    Customers with a T-Mobile Talk Plan Consumer 150 0845 412 5000
    Small business 150 0845 412 2222
    Customers with a EE Talk Plan Consumer 150 07953 966 250
    Small business 150 07953 966 250

    • If You do not contact Us Your new Mobile Device will not be covered.
    • The Mobile Device must have been provided by either Orange, T-Mobile or EE, or one of Our suppliers for the terms of this Agreement to apply to the new Mobile Device.
    • Only one Mobile Device can be covered at any one time under Clone Phone Fully Loaded. If You have more than one Mobile Device that You wish to be covered, a separate Clone Phone Fully Loaded Agreement will be needed for each Mobile Device.
    • It is Your responsibility to ensure the insurance and warranty provided by this Agreement continues to meet Your needs.

    Can Your Agreement change?

    The Insurer can review and change the monthly payment or the terms and conditions of this Agreement. You will be given at least 30 days? notice in writing to Your last known address, via a bill message, through Your online account or via the email address You provided to Us. EE can change the terms and conditions of the Warranty by giving You at least 30 days notice in writing to Your last known address, via a bill message, through your online account or via Your email address that You provided to Us. You have the right to refuse any such changes and cancel Clone Phone Fully Loaded if You wish.

    The circumstances that may give rise to a change in the monthly payment or to the terms and conditions of the insurance or the warranty include: significant adverse claims experience, significant increase in EE or the Insurer?s operating costs, inflation, economic and environmental factors, and changes in legislation, taxation or interest rates.

    What’s the cost?

    The price will depend on the make, model and type of Your Mobile Device and can be found on Your Confirmation of Cover. The cost includes any taxes or additional charges which may apply.

    Your first monthly payment will cover the number of days from the Start Date until the end of the first billing period and the end of the next bill period.

    After the minimum three month term Clone Phone Fully Loaded will continue for up to 57 months or until the earliest of one of the events listed in “When Your Clone Phone Fully Loaded ends” The monthly payment will be added to the bill for Your service plan account.

    Fraud

    If You or anyone acting on Your behalf makes any false or fraudulent claim or supports a claim by providing false or fraudulent documentation, device or statements, this policy shall be void and You will forfeit all rights under Clone Phone Fully Loaded and all cover will cease. In such circumstances, the Insurer retains the right to keep any monthly payments and to recover any sums paid by way of benefit under Clone Phone Fully Loaded. We may also share Your information with fraud prevention agencies to help combat fraud. EE also reserves the right to withdraw any services or Agreements that You may hold with them.

    If We receive a claim under Clone Phone Fully Loaded We will access data from other insurers and other financial businesses. We may ask You or the Authorised User to give written consent, during the claims process, to obtain specified information and material from the police and to exchange information and material with them. The purpose of these measures is to help Us verify claims and to guard against fraud. If You or the Authorised User gives such consent You or the Authorised User will be given the opportunity to receive a copy of the information and material the police release to the Insurer. Should You or the Authorised User decline to give such consent the Insurer may in turn decline to settle the claim without the required information and material. We will not normally release information or material about the Authorised User to You without their consent.

    When Your Clone Phone Fully Loaded ends

    This Agreement will end automatically at the earliest of the following:

  • You no longer live permanently in the UK;
  • You no longer own the Mobile Device or disconnect it from the Orange, T-Mobile or EE network;
  • You, Us or the Insurer cancel the Agreement;
  • At the end of the 60th month after the Start Date shown on Your Confirmation of Cover
  • If You switch from a pay monthly service plan to a pay as you go service plan
  • Cancelling Clone Phone Fully Loaded

    You have the right to cancel Clone Phone Fully Loaded within 14 calendar days of receipt of Your Confirmation of Cover and terms and conditions. If You have not made a claim We will refund any payments You have made on a pro-rata basis.

    If You have made a claim during this period, We will refund any payments You have made on a pro-rata basis for the Period of Cover used.

    After the initial 14 days You cannot cancel Clone Phone Fully Loaded until after the three month minimum term has ended. If You wish to cancel within this term, You will be required to pay any monthly payments due for the remainder of the minimum term.

    If You decide to cancel call Your Customer Service Number or write to Us at: Care Compliance Team, EE Limited, Senhouse Road, Darlington DL1 4YQ quoting Your EE mobile phone number shown on Your Confirmation of Cover.

    After the three month minimum term, EE and the Insurer can cancel Your Agreement by giving You 30 days written notice by post to Your last known address or an email to the email address You have provided to Us.

    The circumstances that may give rise to the cancellation of Your Agreement are: significant adverse claims experience, significant increase in EE or the Insurer?s operating costs, inflation, economic and environmental factors, and changes in legislation, taxation or interest rates.

    Additionally, if You provide Us with fraudulent or inaccurate information, We and the Insurer may terminate immediately. We will not refund any payments made.

    Which law applies?

    This Agreement shall be governed by and construed in accordance with laws of England and Wales and the parties submit to the non-exclusive jurisdiction of the English Courts.

    What to do if You need to make a complaint

    We aim to get it right, first time, every time. If We do make a mistake We will try to put it right as soon as We can. If You wish to make a complaint, please call Us on Your Customer Service Number or alternatively You can write to: Clone Phone Fully Loaded, Customer Relations, Po Box 98, Blyth, NE24 9DL.

    We will always acknowledge receipt of Your complaint within five working days or sooner and do Our best to resolve the problem within four weeks. If We cannot, We will let You know when an answer may be expected.

    If We have not sorted out the situation within eight weeks, We will provide You with information about the Financial Ombudsman Service.

    Using the Insurer’s complaints procedure or referral to the Financial Ombudsman Service does not affect Your legal rights.

    Financial Services Compensation Scheme

    If the Insurer is unable to meet their liabilities You may be entitled to compensation under the Financial Services Compensation Scheme (FSCS). Further information about compensation scheme arrangements is available at www.fscs.org.uk, by emailing enquiries@fscs.org.uk or by phoning the FSCS on 0800 678 1100.

    Data Protection

    The details You supply will be stored by EE, lifestyle Services Group limited (LSG) and the Insurer to administer Your Agreement. Your personal details may be transferred outside of the EEA. They will be held securely and handled with the utmost care at all times and in accordance with all principles of English law. The Insurer may exchange Your details with other insurers through various databases to help the Insurer check information provided and also to prevent fraudulent claims. Your details will not be kept for longer than necessary.

    You are advised that any telephone calls made to EE and/or lifestlye Services Group may be recorded. These recordings may be used to monitor the accuracy of information provided by You and Our staff. They may also be used to allow additional training to be provided to staff or to prove that Our procedures comply with legal requirements.

    Insurer and Regulator details

    Allianz Insurance plc – The Insurer.
    Registered Office: 57 Ladymead, Guildford, Surrey GU1 1DB, United Kingdom. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121849.

    lifestyle Services Group limited - The administrator.
    Registered in England No.5114385. Registered Office: Osprey House, Ore Close, Lymedale Business Park, NEWCASTLE-UNDER- LYME, Staffordshire ST5 9QD. Authorised and regulated by the Financial Conduct Authority, Financial Services Register No. 315245.

    The Warranty element and of this Agreement is not insurance and is provided by EE Ltd: Registered in England No 02382161. Registered office: Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW,


    Clone Phone Add-ons terms

    You can get additional online storage to supplement your existing Clone Phone lite, Clone Phone Loaded or Clone Phone Fully Loaded service by purchasing a Clone Phone Add-on. To choose a Clone Phone Add-on, call us on 150 (or 345 if you are on a Small Business mobile tariff) for free from your EE, Orange or T-Mobile phone. The cost of the Add-on will be added to your next bill and then every bill each month until you ask us to remove it. We’ll send you a text to let you know when your Add-on is ready to use. You can ask us to remove your Add-on at any time and we’ll give you a refund for any unused online storage - simply call us on 150 (or 345 if you are on a Small Business mobile tariff) for free from your EE, Orange or T-Mobile phone.

    Your Add-on gives you an allowance of online storage to back-up the digital content on your phone, in addition to the allowance in your existing Clone Phone package. Remember, you can only buy one Add-on at a time and you won’t be able to upload any more digital content after you’ve exceeded the monthly allowance in your package - check out our range of storage allowances online at www.ee.co.uk/clone.


    Clone Phone App terms

    If you're downloading or using the Clone Phone app, the following legal stuff will automatically apply to you.

    If you're an EE, Orange or T-Mobile pay monthly customer and want to add one of our Clone Phone packages to your mobile phone account, sign up in store or online when you join us; or call 150 (or 345 if you are on a Small Business tariff) for free at anytime from your Orange, T-Mobile or EE phone. If you’re a consumer customer, you'll only be able to buy the Clone Phone Fully Loaded package directly from EE, Orange or T-Mobile; it won’t be available from our indirect partners.

    The cost will be added to your next bill and then every bill each month. Clone Phone lite and Clone Phone Loaded will remain on your account and can be cancelled at any time by calling 150 (or 345 if you are on a Small Business tariff) but if you buy Clone Phone Fully Loaded you’ll need to promise to buy the product for at least three months. Clone Phone lite is included for EE customers on selected EE mobile plans. Remember, when you cancel any Clone Phone products you'll have seven days to download any content back on to a PC before we delete it from our online storage and you won’t be able to download content onto your phone after that.

    You’ll need to download the Clone Phone app which is offered to consumers for their personal use in the UK and to Small Businesses for their personal and business use in the UK. You’ll need a compatible Android or iPhone to download the app - see www.ee.co.uk/clonephone to check if your phone is compatible. The app is free to download but data charges may apply when you visit the app store and download the app or if we send the app software updates.

    Clone Phone products give you an allowance of online storage for the content on your phone. Remember, these services are for content that you have created or generated yourself and EE does not authorise you to upload any content that belongs to a third party. The content is yours and we will only process it for storage and retrieval purposes. You are not allowed to use the Clone Phone app for transmitting or receiving information or data which is illegal or which breaches confidentiality undertakings or is in breach of intellectual property rights. We reserve the right to remove or disable access to content that infringes third party rights and/or that is illegal from our online storage. We may access and/or disclose to third parties information about your account and/or information transmitted to us via the Clone Phone app if legally required to do so or if necessary to enforce and/or investigate any non-compliance with these Clone Phone app terms or other terms and conditions which apply to the use of the Clone Phone products; or enforce our rights, or protect our property, or the safety of our employees or agents, our customers or the public. EE may, in its sole discretion, suspend and/or terminate Clone Phone accounts of users that are in breach of these Clone Phone app terms.

    You'll need mobile internet coverage to clone your contacts and calendar data, and WiFi coverage to clone your music, video and pictures. Remember, you can clone content that is stored on your handset and/or a memory card (but not content solely saved on your SIM card). If you’re outside of the UK, you will be charged EE's standard roaming rates for any content cloned over our roaming partners mobile networks. We recommend you switch any default clone setting to a manual default setting in the app and check your roaming charges before you clone outside of the UK. Follow the instructions in the app to clone the content on your phone and set up any automatic or manual back-up settings.

    You can upload any digital content from your contacts, calendar, photos, video and music folders except music files from iPhones or any content protected by third party digital rights management, for example, music files from iTunes , Spotify and Deezer and movie files from EE Film Store.

    You are responsible for taking all appropriate measures to protect your own device and or other equipment, data and/or software from infection by any viruses or third party intrusion. You will need to set up an account to be able to log in to the Clone Phone app and you will need these log-in details to view the content from your other devices. You are entirely responsible for maintaining the confidentiality of this information (including your password) and for any activity that occurs under your account if you fail to keep this information secure and confidential. You agree to notify us immediately of any unauthorised use of your account or password, or any other breach of security. If you are not yourself a subscriber to Clone Phone products, you confirm that you are acting with the direct authority of the subscriber when processing any data or using the Clone Phone app.

    Download content onto a replacement phone by texting “clone” to 778899. You will be asked to confirm your phone number and the password you gave us when you downloaded the app. If your package includes our Find-My-Phone service, you’ll be able to locate your phone, lock it remotely, sound an alarm, wipe the content and return it to its factory settings if you lose the phone by logging into Clone Phone here www.ee.co.uk/clonephonelogin and follow the instructions. If you have an iPhone you won’t be able to use the lock, alarm or wipe services. Remember, you’ll need to set up Find-My-Phone in the app before you can use it, so follow the instructions after you download the app. To use this feature, you will need to enable GPS on your phone. You can always decide to switch GPS off and stop using this feature.

    If you take our Clone Phone Fully Loaded package, you’ll need to have a phone and pay monthly mobile plan from EE, Orange or T-Mobile and these additional terms with our insurance provider, Allianz, will apply – see www.ee.co.uk/terms. Please take time to read the insurance and warranty terms. Remember, to get a replacement phone within 24 hours you’ll need to call and your claim to be accepted before 7.30pm. 24 hour offer excludes customers living in Northern Ireland, Isle of Lewis, Inverness, Isle of Arran, Orkney Isles, Hebrides, Perthshire, Isles of Scilly, Shetland Isles and Isle of Wight.

    If you need more online storage in addition to the allowance in your Clone Phone package, you’ll need to buy a Clone Phone add-on – check out the terms in www.ee.co.uk/terms

    We may ask you to accept updates of the app and/or these terms at any time, and you must download these updates in order to continue receiving the most up to-date functionality of the application. If you do not follow this reasonable advice, we are not responsible for any loss or damage that you suffer as a result of continuing to use the outdated version of the application.

    We’ll do our best to keep the app up to date and keep your content safe, but can’t promise that it will always be available or that it will work perfectly. You acknowledge and agree that Internet transmissions are never completely secure. We shall use reasonable skill and care in providing the Clone Phone app but we do not guarantee that any content you store or access through the Clone Phone products will not be subject to accidental damage, corruption or loss. We shall not be liable to you or any business connected with you, either in contract, tort (including negligence) or otherwise for any losses which are related to you or your business and are not reasonably foreseeable by us, including, without limitation:

    • loss of data
    • loss of profits; or
    • loss of revenue or business interruption.

    If you use this App to provide content to, or access content provided by an app store or our content partners remember that they own that content and we are not responsible for what you see.

    You’re not allowed to copy the app or to send it on to anyone else. You aren’t allowed to modify the app, any part of the app, or our Everything Everywhere or EE trade marks in any way.

    The Clone Phone app is provided by Everything Everywhere limited, trading as EE.


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    Clone Phone Add-ons terms and conditions
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    Clone Phone Add-ons terms

    You can get additional online storage to supplement your existing Clone Phone Lite, Clone Phone Loaded or Clone Phone Fully Loaded service by purchasing a Clone Phone Add-on. To choose a Clone Phone Add-on, call us on 150 (or 345 if you are on a Small Business mobile tariff) for free from your EE, Orange or T-Mobile phone. The cost of the Add-on will be added to your next bill and then every bill each month until you ask us to remove it. We’ll send you a text to let you know when your Add-on is ready to use. You can ask us to remove your Add-on at any time and we’ll give you a refund for any unused online storage - simply call us on 150 (or 345 if you are on a Small Business mobile tariff) for free from your EE, Orange or T-Mobile phone.

    Your Add-on gives you an allowance of online storage to back-up the digital content on your phone, in addition to the allowance in your existing Clone Phone package. Remember, you can only buy one Add-on at a time and you won’t be able to upload any more digital content after you’ve exceeded the monthly allowance in your package - check out our range of storage allowances online at www.ee.co.uk/clone.

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    Clone Phone App terms and conditions
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    Clone Phone App terms

    If you're downloading or using the Clone Phone app, the following legal stuff will automatically apply to you.

    If you're an EE, Orange or T-Mobile pay monthly customer and want to add one of our Clone Phone packages to your mobile phone account, sign up in store or online when you join us; or call 150 (or 345 if you are on a Small Business tariff) for free at anytime from your Orange, T-Mobile or EE phone. If you’re a consumer customer, you'll only be able to buy the Clone Phone Fully Loaded package directly from EE, Orange or T-Mobile; it won’t be available from our indirect partners.

    The cost will be added to your next bill and then every bill each month. Clone Phone Lite and Clone Phone Loaded will remain on your account and can be cancelled at any time by calling 150 (or 345 if you are on a Small Business tariff) but if you buy Clone Phone Fully Loaded you’ll need to promise to buy the product for at least three months. Clone Phone Lite is included for EE customers on selected EE mobile plans. Remember, when you cancel any Clone Phone products you'll have seven days to download any content back on to a PC before we delete it from our online storage and you won’t be able to download content onto your phone after that.

    You’ll need to download the Clone Phone app which is offered to consumers for their personal use in the UK and to Small Businesses for their personal and business use in the UK. You’ll need a compatible Android or iPhone to download the app - see www.ee.co.uk/clonephone to check if your phone is compatible. The app is free to download but data charges may apply when you visit the app store and download the app or if we send the app software updates.

    Clone Phone products give you an allowance of online storage for the content on your phone. Remember, these services are for content that you have created or generated yourself and EE does not authorise you to upload any content that belongs to a third party. The content is yours and we will only process it for storage and retrieval purposes. You are not allowed to use the Clone Phone app for transmitting or receiving information or data which is illegal or which breaches confidentiality undertakings or is in breach of intellectual property rights. We reserve the right to remove or disable access to content that infringes third party rights and/or that is illegal from our online storage. We may access and/or disclose to third parties information about your account and/or information transmitted to us via the Clone Phone app if legally required to do so or if necessary to enforce and/or investigate any non-compliance with these Clone Phone app terms or other terms and conditions which apply to the use of the Clone Phone products; or enforce our rights, or protect our property, or the safety of our employees or agents, our customers or the public. EE may, in its sole discretion, suspend and/or terminate Clone Phone accounts of users that are in breach of these Clone Phone app terms.

    You'll need mobile internet coverage to clone your contacts and calendar data, and WiFi coverage to clone your music, video and pictures. Remember, you can clone content that is stored on your handset and/or a memory card (but not content solely saved on your SIM card). If you’re outside of the UK, you will be charged EE's standard roaming rates for any content cloned over our roaming partners mobile networks. We recommend you switch any default clone setting to a manual default setting in the app and check your roaming charges before you clone outside of the UK. Follow the instructions in the app to clone the content on your phone and set up any automatic or manual back-up settings.

    You can upload any digital content from your contacts, calendar, photos, video and music folders except music files from iPhones or any content protected by third party digital rights management, for example, music files from iTunes , Spotify and Deezer and movie files from EE Film Store.

    You are responsible for taking all appropriate measures to protect your own device and or other equipment, data and/or software from infection by any viruses or third party intrusion. You will need to set up an account to be able to log in to the Clone Phone app and you will need these log-in details to view the content from your other devices. You are entirely responsible for maintaining the confidentiality of this information (including your password) and for any activity that occurs under your account if you fail to keep this information secure and confidential. You agree to notify us immediately of any unauthorised use of your account or password, or any other breach of security. If you are not yourself a subscriber to Clone Phone products, you confirm that you are acting with the direct authority of the subscriber when processing any data or using the Clone Phone app.

    Download content onto a replacement phone by texting “clone” to 778899. You will be asked to confirm your phone number and the password you gave us when you downloaded the app. If your package includes our Find-My-Phone service, you’ll be able to locate your phone, lock it remotely, sound an alarm, wipe the content and return it to its factory settings if you lose the phone by logging into Clone Phone here www.ee.co.uk/clonephonelogin and follow the instructions. If you have an iPhone you won’t be able to use the lock, alarm or wipe services. Remember, you’ll need to set up Find-My-Phone in the app before you can use it, so follow the instructions after you download the app. To use this feature, you will need to enable GPS on your phone. You can always decide to switch GPS off and stop using this feature.

    If you take our Clone Phone Fully Loaded package, you’ll need to have a phone and pay monthly mobile plan from EE, Orange or T-Mobile and these additional terms with our insurance provider, Allianz, will apply – see www.ee.co.uk/terms. Please take time to read the insurance and warranty terms. Remember, to get a replacement phone within 24 hours you’ll need to call and your claim to be accepted before 7.30pm. 24 hour offer excludes customers living in Northern Ireland, Isle of Lewis, Inverness, Isle of Arran, Orkney Isles, Hebrides, Perthshire, Isles of Scilly, Shetland Isles and Isle of Wight.

    If you need more online storage in addition to the allowance in your Clone Phone package, you’ll need to buy a Clone Phone add-on – check out the terms in www.ee.co.uk/terms

    We may ask you to accept updates of the app and/or these terms at any time, and you must download these updates in order to continue receiving the most up to-date functionality of the application. If you do not follow this reasonable advice, we are not responsible for any loss or damage that you suffer as a result of continuing to use the outdated version of the application.

    We’ll do our best to keep the app up to date and keep your content safe, but can’t promise that it will always be available or that it will work perfectly. You acknowledge and agree that Internet transmissions are never completely secure. We shall use reasonable skill and care in providing the Clone Phone app but we do not guarantee that any content you store or access through the Clone Phone products will not be subject to accidental damage, corruption or loss. We shall not be liable to you or any business connected with you, either in contract, tort (including negligence) or otherwise for any losses which are related to you or your business and are not reasonably foreseeable by us, including, without limitation:

    • loss of data
    • loss of profits; or
    • loss of revenue or business interruption.

    If you use this App to provide content to, or access content provided by an app store or our content partners remember that they own that content and we are not responsible for what you see.

    You’re not allowed to copy the app or to send it on to anyone else. You aren’t allowed to modify the app, any part of the app, or our Everything Everywhere or EE trade marks in any way.

    The Clone Phone app is provided by Everything Everywhere Limited, trading as EE.

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    Pay monthly Animal Package Terms and Conditions: Available from 01 February 2013
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    Pay monthly Animal Package Terms and Conditions: Available from 01 February 2013

    Joining one of our plans is subject to status and minimum term contract. Our network terms will apply to you and you can read them at orange.co.uk/terms. All services are within the UK only unless otherwise stated. These terms apply to you if you are a new pay monthly customer or an existing customer who moves onto one of our current range of plans.

    1. Inclusive Minutes & texts: Minutes and person to person texts from the UK to mobile networks and landlines beginning 01, 02 & 03 (excluding the Channel Islands and Isle of Man). Voicemail in the UK is included in allowances on all plans, apart from our SIM only plans, where it’s charged, and on Panther and Dolphin 24 month plans costing £41 or more a month and Dolphin and Panther 18 month plans costing £46 or more a month, where it’s free. Text message delivery reports are not included and cost 2p each.
    2. Inclusive International Calls: are calls made from your mobile in the UK to mobiles and landlines in the following countries: Antigua and Barbuda, Australia, Austria, Bahamas, Bangladesh, Belgium, Bermuda, Brazil, Canada, China, Cyprus, Czech Republic, Denmark, Dominican Republic, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Luxembourg, Malaysia, Malta, Moldova, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Poland, Portugal, Puerto Rico, Romania, Russia, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Trinidad and Tobago, Turkey, US, Vatican City, Virgin Islands US.
    3. Swapables for Panther customers (except SIM only): Swapables are multimedia products. Customers on plans costing £15.50 or £20.50 a month can choose one swapable at a time. All other Panther customers can choose two. Customers on Panther 24 month plans costing less than £20.50 a month and Panther 18 month plans costing less than £26 a month can choose one swapable at a time, all other Panther customers can choose two. We’ll send you a text after you join Panther, containing a link to our Orange World mobile website. Swapables are activated when you make your choice in Orange World from your phone. To download and use your inclusive swapables will require you to use data; deductible from your inclusive mobile internet allowance. Once you’ve used this allowance, you’ll be charged for mobile internet use in accordance with 10 below. You can change each swapable in Orange World once every 30 days, counting from the last time you changed it. We might change the range of swapables available for you to pick from in future.
    4. Upgrading Swapables: You may be able to upgrade an existing swapable on your account for an additional charge. You’ll only be able to upgrade a swapable that is existing on your account and if you change the swapable, we’ll remove the upgrade at the same time. The terms in 11 below apply.
    5. Inclusive Email: You’ll need a compatible phone. E-mail solution will vary by device and must be activated by you from your device. Email terms can be seen at http://www1.orange.co.uk/mobileterms/pdfs/Orange-Mobile-Email-Terms-and-Conditions-20110401.pdf. Blackberry service is subject to further terms at www.orange.co.uk/business/bis/terms.
    6. Inclusive Mobile Internet & Inclusive Tethering: You’ll need a compatible phone. If your plan includes a tethering allowance you’ll also need a compatible computer. Mobile internet and tethering are subject to coverage and the allowances set out in your plan. Mobile internet browsing and tethering (whether as part of an inclusive allowance or not) is not to be used for other activities (such as non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing).
    7. WiFi:On selected plans you’ll get 3GB of inclusive WiFi to use at BT WiFi hotspots (to find a hotspot check out btwifi.co.uk). You’ll need a compatible phone. As Orange isn’t the provider of the WiFi service, we aren’t responsible for whether there is WiFi available where you want it, or for the quality of that service. We might swap your WiFi service to another provider in future, provided that you get the same experience. Remember that BT’s terms, including those about acceptable use, will also apply to you when you use BT WiFi. You can see these here: www.btwifi.co.uk/terms-and-conditions/
    8. SIM only plans: If you decide to upgrade or cancel your contract you’ll need to give 30 days notice to us. Before you can use your Orange SIM in your existing phone you may need to get your previous network to unlock the handset. A charge may be payable.
    9. Charges outside of any inclusive allowance:
      i. Minutes and Texts: Once your allowance is used up, all calls are rounded to the nearest minute. Calls to UK landlines (as described above) and UK mobile networks are charged at 35p per minute and 35p to Answer Phone. Texts (as described above) are charged at 15p each. Calls to call forwarding services (including those beginning 07), 05, 08 and 09 numbers are not included. Texts sent to call forwarding numbers cost 15p each. Calls to 08 numbers cost 35p/min.. 070 numbers cost up to 76.6p/min. 09 numbers cost up to £2.25 p/min. See www.orange.co.uk/paymonthlyguide for more information. Answerphone call return will always be charged and voicemail will be charged on our SIM only plans. If you do not pay by direct debit or require itemised bills the charges set out in the Price Guide will apply.
      ii. Mobile Internet & tethering: If you join a 24 month plan and you exceed your inclusive mobile internet and tethering allowance you’ll be charged £5 for each 250MB of mobile internet or tethering you continue to use up to 1000MB. After that we’ll charge you £20 for an additional 1GB of mobile internet or tethering used, subject to a £40 bill cap until your next billing cycle. After that, if you continue to use mobile internet or tethering, you won’t be charged anymore but we will apply network protection controls (see description of those below) to your service. All other plans will be charged a daily flat rate of £1 per day for out of bundle mobile internet and tethering use. This is subject to a daily fair usage allowance of 25MB, and a monthly download limit of 500MB. 25MB provides enough data for normal levels of email usage and browsing. However, for customers who are planning to download and stream data we would recommend that you take up one of our 500MB or 1GB data bundles. Please note, should you regularly exceed the 25MB daily fair usage allowance and as a result, you reach your 500MB limit before the end of the monthly period, network protection controls may be applied to your service. On all plans the application of network protection controls will result in a reduced speed of transmission and/or disconnection. See Mobile Internet terms for details of prohibited activities. Mobile internet allowances do not roll over. That means if you don’t use the out of allowance mobile internet purchased before the end of your billing cycle, you’ll lose it. Other terms apply, see www.orange.co.uk/terms.
    10. Multimedia Products: You may be able to buy multimedia products from Orange World. Remember, some multimedia products may be incompatible with some phones, check out our compatibility chart at www.orange.co.uk/swapables. You’ll need a video enabled device with 3G connection to stream TV or video and a GPS enabled device to use satellite navigation products. Some products are available to buy for a one-off download charge; other products will have a monthly subscription charge which will continue until you tell us to stop it by calling 150 from your Orange phone. We can’t provide a pro-rata refund when a multimedia product is cancelled or removed. Remember, you’ll need to browse the internet to use some multimedia products, and other multimedia products are apps, which will always be connected to the internet, so data charges may apply. Use is also subject to coverage and the fair use policies for mobile internet and WiFi set out in these terms. We contract with third parties for provision of the multimedia products and can’t promise that the products will always be available or that they will work perfectly. If you use the multimedia products to provide content to, or access content provided by our content partners, remember that they own that content and we are not responsible for what you see. You may be asked to accept software updates at any time, and you must download these updates in order to continue receiving the most up to-date functionality of the products. Multimedia products are for UK use only and additional data charges may apply if you use the products outside of the UK. Other terms apply to each multimedia product, check them out on your phone in Orange World at www.orange.co.uk/swapables.
    PAYM Animal Promotions

    First Month Free

    1. First Month Free offer applies to multi-media products, where we say so, and where a product is taken for the first time.
    2. Your First Month Free will last for 30 days and then automatically roll to a monthly charge unless you tell us to stop it by following the procedure set out in the product or by calling 150 from your Orange phone before the end of the 30 day free period. You can cancel your monthly subscription at any time in the same way. Line Rental Discount 10% discount off your monthly line rental for your contract term if you recontract with Orange and stay on the same plan or accept the plan as a Best Plan recommendation. At the end of your minimum contract term you will be able to increase the discount by 5% for your next minimum contract term up to a max of 25% in line with the above condition.
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    The Works Terms & Conditions: Available from 01 February 2013
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    Pay monthly Animal Package Terms and Conditions: Available from 01 February 2013

    Joining one of our plans is subject to status and a 24 month minimum term. . Our network terms will apply to you and you can read them at orange.co.uk/terms . All services are within the UK only unless otherwise stated. These terms apply to you if you are a new pay monthly customer or an existing customer upgrading to this plan.

    1. Inclusive minutes & texts: Minutes and person to person texts from the UK to UK mobile networks and landlines beginning 01, 02, 03 (excluding the Channel Islands and Isle of Man. Voicemail is included. Text message delivery reports are not included and cost 2p each.
    2. Inclusive Swapable: Swapables are multimedia products. Customers can choose one swapable at a time. We’ll send you a text after you join The Works, containing a link to our Orange World mobile website. Swapables are activated when you make your choice in Orange World from your phone. You can change each swapable in Orange World once every 30 days; counting from the last time you changed it. Remember, some multimedia products may be incompatible with some phones, check out our compatibility chart at www.orange.co.uk/swapables. We might change the range of swapables available for you to pick from in future.
      Upgrading Swapables: You may be able to upgrade an existing swapable on your account for an additional charge. You’ll only be able to upgrade a swapable that is existing on your account and if you change the swapable, we’ll remove the upgrade at the same time. The terms in 6 below apply.
    3. Inclusive email:You’ll need a compatible phone. E-mail solution will vary by device and must be activated by you from your device. Email terms can be seen at http://www1.orange.co.uk/mobileterms/pdfs/Orange-Mobile-Email-Terms-and-Conditions-20110401.pdf. Blackberry service is subject to further terms at www.orange.co.uk/business/bis/terms.
    4. Inclusive Mobile Internet & Inclusive Tethering:/strong>You’ll need a compatible phone. If your plan includes a tethering allowance you’ll also need a compatible computer. Mobile internet & tethering are subject to coverage and the allowances set out in your plan Mobile internet browsing & tethering (whether as part of an inclusive allowance or not) is not to be used for other activities (such as non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing).
    5. WiFi: On selected plans you’ll get 3GB of inclusive WiFi to use at BT WiFi hotspots (to find a hotspot, check out btwifi.co.uk). You’ll need a compatible phone. As Orange isn’t the provider of the WiFi service, we aren’t responsible for whether there is WiFi available where you want it, or for the quality of that service. We might swap your WiFi service to another provider in future, provided that you get the same experience. Remember that BT’s terms, including those about acceptable use, will also apply to you when you use BT WiFi. You can see these here: www.btwifi.co.uk/terms-and-conditions/.
    6. Charges outside of any inclusive allowance:
      i. Minutes and Texts: Calls are rounded to the nearest minute. Calls to call forwarding services (including those beginning 07), 05, 08 and 09 numbers are not included. Texts to call forwarding numbers will be charged 15p each. Calls to 08 numbers cost 35p/min. 070 numbers cost up to 76.6p/min. 09 numbers cost up to £2.25 p/min. See www.orange.co.uk/paymonthlyguide for more information. Answerphone call return will always be charged. If you do not pay by direct debit or require itemised bills the charges set out in the Price Guide will apply.
      ii. Mobile Internet & tethering: If you exceed your inclusive mobile internet and tethering allowance you’ll be charged £5 for each 250MB of mobile internet or tethering you continue to use up to 1000MB. After that we’ll charge you £20 for an additional 1GB of mobile internet or tethering use, subject to a £40 bill cap until your next billing cycle. After that if you continue to use mobile internet or tethering, you won’t be charged anymore but we will apply network protection controls to your service. This may result in a reduced speed of transmission and/or disconnection. See Mobile Internet terms for details of prohibited activities. Other terms apply, see www.orange.co.uk/terms.
      iii. Multimedia products: You may be able to buy multimedia products from Orange World. You’ll need a video enabled device with 3G connection to stream TV or video and a GPS enabled device to use satellite navigation products. Some products are available to buy for a one-off download charge; other products will have a monthly subscription charge which will continue until you tell us to stop it by calling 150 from your Orange phone. We can’t provide a pro-rata refund when a multimedia product is cancelled or removed. Remember, you’ll need to browse the internet to use some multimedia products, and other multimedia products are apps, which will always be connected to the internet, so data charges may apply. Use is also subject to coverage and the fair use policies for mobile internet and WiFi set out in these terms. We contract with third parties for provision of the multimedia products and can’t promise that the products will always be available or that they will work perfectly. If you use the multimedia products to provide content to, or access content provided by our content partners, remember that they own that content and we are not responsible for what you see. You may be asked to accept software updates at any time, and you must download these updates in order to continue receiving the most up to-date functionality of the products. Multimedia products are for UK use only and additional data charges may apply if you use the products outside of the UK. Other terms apply to each multimedia product, check them on your phone in Orange World at www.orange.co.uk/swapables.
    PAYM Animal Promotions

    First Month Free

    1. First Month Free offer applies to multi-media products, where we say so, and where a product is taken for the first time.
    2. Your First Month Free will last for 30 days and then automatically roll to a monthly charge unless you tell us to stop it by following the procedure set out in the product or by calling 150 from your Orange phone before the end of the 30 day free period. You can cancel your monthly subscription at any time in the same way.

    Line Rental Discount 10% discount off your monthly line rental for your contract term if you recontract with Orange and stay on the same plan or accept the plan as a Best Plan recommendation. At the end of your minimum contract term you will be able to increase the discount by 5% for your next minimum contract term up to a max of 25% in line with the above condition

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    Terms and Conditions for SIM only plans on Orange - 12 month and 30 day Plans
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    To be eligible to join a SIM only plan on Orange, you will need to pass our standard credit checks.

    Minimum Term

    1. If you choose a 12 month plan, you’ll have to promise to stay with us for 12 months.
    2. If you choose a 30 day plan, you’ll have to promise to stay with us for 30 days. If you choose a 30 day plan and you decide to upgrade or cancel your contract, you’ll have to give 30 days notice to us by phone.

    Use of Services
    All services are for use in the UK only, unless specified otherwise.

    Your monthly payment is for using mobile internet on your phone (including your WiFi allowance, if applicable) and for your inclusive minutes and texts to customers of UK mobile networks and UK landlines starting with 01, 02 & 03. Your inclusive minutes and texts do not include 01, 02 & 03 landline numbers in Jersey, Guernsey and the Isle of Man and numbers starting with 08. Calls to numbers starting with 08, 070, 09 and 118 are not included in your inclusive allowance of minutes. Calls to 08 numbers costs up to 40p/min, calls to 070 numbers cost up to £1/min and 09 numbers cost up to £3/min. For further information see orange.co.uk/priceguides. For plans with a monthly cost of £21 or £26 (12 month plan) or £23 or £28 (30 day plan), inclusive minutes include calls to voicemail; such calls will be charged at 35p/min for all other plans.

    These plans are for normal person to person use from your phone and are subject to your acceptance of our standard terms and conditions for pay monthly services. We monitor use in accordance with those terms. The terms state that you can’t use these plans to sell access to our network to anyone else. They are also not to be used for anything unlawful or to send nuisance communications.

    Please remember that with these plans, you’ll need a compatible phone which may mean your phone needs unlocking. Your previous network provider may charge you to do this.

    The Plans – inclusive allowances and monthly cost

    12 month SIMO Plan

    Monthly cost £8 £11 £16 £21 £26
    Data 100MB 250MB 500MB 1GB 3GB
    Mins 500 1000 2000 Unlimited Unlimited
    Text 500 Unlimited Unlimited Unlimited Unlimited
    WiFi  -  -  - Yes Yes

    30 day SIMO Plan

    Monthly cost £10 £13 £18 £23 £28
    Data 100MB 250MB 500MB 1GB 3GB
    Mins 500 1000 2000 Unlimited Unlimited
    Text 500 Unlimited Unlimited Unlimited Unlimited
    WiFi  -  -  - Yes Yes

    Data Allowance
    Each option gives you a data allowance to use each month. Mobile internet browsing or tethering (whether as part of an inclusive allowance or not) is not to be used for other activities (such as non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing). When you reach your data allowance you’ll be charged £5 for each 250MB you use up to 1000MB. After that we’ll charge you £20 per 1GB of mobile internet or tethering use, subject to a £40 cap until your next billing cycle.

    Wi-Fi
    Customers on £21 a month or £26 a month plans (12 month plan) or £23 a month or £28 a month plans (30 day plan) can get access to our preferred WiFi partner’s network; presently this is the BT Wi-fi network, as part of their plan. The BT Wi-fi terms, including those about acceptable use, will also apply to you. You can see these at http://www.btwifi.co.uk/terms-and-conditions/index.jsp. As we’re not the provider of the WiFi service, we’re not responsible for whether there is WiFi available where you want it, or for the quality of that service. We might swap your WiFi service to another preferred partner in future, provided that you get a similar experience.

    Pay monthly SIM Only
    Subject to credit check. 12 month or 30 day plans only. Minutes, text and data allowances for use in UK only. Calls and texts are to UK mobiles and landlines only (excluding Jersey, Guernsey and Isle of Man). Services are for person to person use, not for unlawful / nuisance use. Compatible phone required. General: Calls to numbers starting with 08, 070, 09 and 118 are not included in your inclusive allowance of minutes. Calls to 08 numbers costs up to 40p/min, calls to 070 numbers cost up to £1/min and 09 numbers cost up to £3/min. For further information see orange.co.uk/priceguides. For plans with a monthly cost of £21 or £26 (12 month plan) or £23 or £28 (30 day plan), inclusive minutes include calls to voicemail; such calls will be charged at 35p/min for all other plans. Mobile internet browsing or tethering (whether as part of an inclusive allowance or not) is not to be used for other activities (such as non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing). When you reach your data allowance you’ll be charged £5 for each 250MB you use up to 1000MB. After that we’ll charge you £20 per 1GB of mobile internet or tethering use, subject to a £40 cap until your next billing cycle . Prices may go up during your plan. Other terms apply see http://studio.orange.co.uk/mobileterms/.

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    pay as you go

    PAYG Animal Packages - terms and conditions
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    1. PAYG Animal Packages are open to all Orange Pay as You Go Customers. Existing customers moving to a PAYG Animal Package may not be able to return to their old package. All services are UK only unless otherwise stated.
    2. When you join, you will be on our Starter plan until you pick an Animal plan to move on to, which you can do by calling 343.
    3. If you take up the Racoon package you will lose your benefit to any other Orange offers, including but not limited to Magic Numbers, Bright Top Ups and Reserve Tank.
    4. The package charges are:
      Animal Package Starter Racoon Dolphin Canary
      Calls to UK mobiles (per minute)
      30p
      14p
      30p
      30p
      Texts to UK mobiles and landlines as below (each)
      12p
      14p
      12p
      12p
      Calls to numbers starting 01, 02 and 03 (per minute)
      30p
      14p
      30p
      30p
      Answerphone (per minute)
      30p
      14p
      30p
      30p
      Minimum call charge
      30p
      14p
      30p
      30p
    5. For all other charges on these plans, see the Price Guide at: www.orange.co.uk/service_plans/payasyougo/services_price_guides_overview.html.
    6. The Rewards are:
      Annual Package Dolphin Canary
      Minimum top up £10 £10
      Reward Free texts and access to the internet on your phone Free evening and weekend minutes, texts and photo messages to UK mobiles
    7. If you top-up by the minimum amount below, your monthly reward will be:
      Minimum level of top up Dolphin Canary
      £10 top up 400 texts plus 1GB mobile internet access 100 free evening and weekend minutes plus 100 evening and weekend texts or photo messages to UK mobiles
      £15 top up 600 texts plus 2GB mobile internet access 200 free evening and weekend minutes plus 200 evening and weekend texts or photo messages to UK mobiles
      £20 top up Unlimited texts plus 3GB mobile internet access
      £30 top up 300 free evening and weekend minute plus 300 evening and weekend texts or photo messages to UK mobiles
    8. The monthly period during which your top-ups accumulate (the "Monthly Period") will start on the date that you register for the Reward. This means that any top-up from this point will be taken into consideration at the end of that Monthly Period. The Monthly Period does not necessarily start on the 1st of the month. It will run from 00.00.00 on the first day of the Monthly Period and will end at 23.59.59 on the last day of the Monthly Period. At the end of the Monthly Period we calculate the Reward. Where you qualify for the Reward on the 29th, 30th or 31st day of a month, the Monthly Period will run to the 28th of the next month.
    9. If you currently have a pay as you go Offer, your new Offer will take your existing Analysis Date. Any top-ups that count towards your existing Offer will also be considered for your new Offer.
    10. If you do not currently have an Offer, your top-ups over the previous 30 days will be taken into consideration. If this Accumulated Amount is £10 or greater, you will receive the appropriate Reward/s within 72 hours and the Offer will move onto Monthly Analysis. If this Accumulated Amount is less than £10, you will not receive any Reward/s and your Offer will move onto Daily Analysis.
    11. Your Accumulated Amount will be reset to zero on entering Daily Analysis.
    12. When in Daily Analysis, once your Accumulated Amount reaches a minimum of £10, the appropriate Reward/s will be provisioned within 72 hours, your Analysis Date will be reset to one month in the future and the Offer will go onto Monthly Analysis.
    13. When in Monthly Analysis, all top-ups made during the Monthly Analysis Period will be analysed on the Analysis Date and the appropriate Reward/s will be provisioned within 72 hours.
    14. If you do not qualify for your Reward/s on your Analysis Date, no Reward/s will be given and the Offer will move onto Daily Analysis.
    15. If the Analysis Date falls on the 29th, 30th, or 31st of a month, the Analysis Date will be set to the 28th.
    16. Your Accumulated Amount will be reset to zero on each Analysis Date.
    17. Orange will inform you by text when you qualify for your Reward/s.
    18. Any Reward/s you may have earned prior to joining the Offer will remain on the account for the duration of their original reward period, except for the Mob Mates Rewards which will be removed immediately.
    19. The Reward will be applied within 72 hours of the qualifying for the Reward. You will be sent a free text message letting you know when your monthly Rewards starts. Rewards last for a calendar month, we will tell you by text message when that period is up.
    20. If you change plans while using your reward, you'll lose any service that you haven't already used up.
    21. Free texts - texts are person to person texts to UK mobiles. Unlimited free texts subject to fair usage policy of 3000 texts per month. Usage above this amount will constitute abuse and Orange may monitor usage and withdraw the benefit from your account.
    22. Free evening and weekend minutes, texts and photo messages - calls and texts to UK mobiles made between 7pm and 7am Monday to Friday and 7pm Friday to 7am Monday. Photo messages are to other UK mobiles.
    23. International calls - calls made from your mobile to mobiles and landlines in the countries, excluding special numbers such as premium rate numbers, listed at www.orange.co.uk/payasyougo.
    24. Mobile internet access - usage is subject to the cap relevant to top up as defined in paragraph 7 above. Any usage over those caps will be charged at your Animal plan rate. Mobile internet browsing (whether as part of an inclusive allowance or not) is not to be used for other activities (such as non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing).
    25. Further terms apply - see www.orange.co.uk/terms.

    Terminology

    Offer - Orange PAYG Animal package

    Monthly Analysis - all top-ups made during the Monthly Analysis Period are analysed on the Analysis Date and the appropriate Reward/s provisioned within 72 hours.

    Monthly Analysis Period - the period of time during which customers' top-ups will count towards the total Accumulated Amount. This period will run from 00.00.00 on your Analysis Date until 23.59.59 on the day before your next Analysis Date.

    Daily Analysis - the customer's Accumulated Amount is checked daily to determine if they receive a Reward, rather than waiting until the next monthly Analysis Date.

    Accumulated Amount - the value of a customer's accumulated top-ups that will be used to determine if the customer qualifies for a Reward.

    Analysis Date - the date on which a customer's Accumulated Amount is analysed to determine if they qualify for a Reward.

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    Pay As You Go Upgrades
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    Pay as you go customers on EE, Orange or T-Mobile can get a discount on a new pay as you go phone bought direct from us, or on the first month’s line rental when moving to a pay monthly plan. You’ll need to have been a customer for at least 3 months and during that time have made at least 1 chargeable call, sent at least 1 chargeable text, or paid to use data at least once. You can have a maximum of one discount every 2 months (clear 2 month period between each discount). The amount of the discount on a phone will vary depending on how long you’ve been with us and which phone you’re buying. The discount when you join a pay monthly price plan will be off the monthly line rental figure only and will be applied to your first bill. You can only use the discount to buy a new phone on the same brand you’re currently on, or on EE, or to join a pay monthly plan on the same brand you’re currently on, or on EE. No cash alternative will be offered. We can withdraw this offer at any time without notice.

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    Reserve Tank
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    1. The Reserve Tank (the "Benefit") is open to Orange pay as you go customers who are over 18 years of age by invitation only. The Benefit is not available on all tariffs and you may have to move to a new tariff to use it. The benefit may, at Orange's discretion, be subject to an arrangement fee. You will be notified of the arrangement fee before you agree to take the Benefit.
    2. The Benefit can be activated each time your balance reaches between zero and 14 pence and must be paid back by topping up before it can be activated again.
    3. You can activate the Benefit by calling 450 from your Orange PAYG phone if you are in the UK and following the voice prompts. The Benefit is offered in place of Reserve Call functionality.
    4. When you activate the Benefit you will have Additional Credit made available for your use (the "Additional Credit"). You will be told how much additional credit you will be entitled to when you activate the Benefit. When this Additional Credit has been used, you will not be able to make further calls or use other services. Any Additional Credit used will be recouped when you next top-up.
    5. Your Additional Credit can only be used to make voice calls and send text and multimedia messages to UK land-lines or UK mobile numbers. Any other calls will be excluded. You will not be able to use the Additional Credit to make calls to Magic Numbers, International calls or to call the UK whilst you are abroad.
    6. Your Additional Credit can only be used to make voice calls and send text and multimedia messages to UK land-lines or UK mobile numbers. Any other calls will be excluded. You will not be able to use the Additional Credit to make calls to Magic Numbers, International calls or to call the UK whilst you are abroad.
    7. Once the Benefit has been activated, all calls, text and multimedia messages will be charged at a rate 5p higher than your normal rates (please see table below for rates). If your top-up is credited whilst you are on a call, your normal rates will return for your next call.

      Charges per minute or per message once the benefit has been activated are as follows:
      Anytime fixed rates Same rates 24/7 Fixed rates all day Choose Your Own Off Peak Talk and Save Free Text top-up Call Abroad Speak Easy Dolphin, Canary Racoon
      Orange to other UK mobile networks 40 40 45 55 45 45 40 25 35 20
      Orange to Orange 30 30 25 30 35 25 20 25 35 20
      Orange to UK landlines 30 30 25 40 35 25 20 25 35 20
      Answer Phone 30 30 25 25 25 15 15 25 35 20
      Text Messaging 17 17 17 17 17 15 15 17 17 15
      Photo Messaging 35 35 35 35 35 35 35 35 35 35
      Video Messaging 55 55 55 55 55 55 55 55 55 55
      Video Calling - Orange to Orange 35 35 35 35 35 35 35 35 35 35
      Video Calling - Orange to other networks 55 55 55 55 55 55 55 55 55 55
    8. If you have purchased an Extra and have activated the Benefit you will be able to use the Extra at advertised rates. You will be able to use data services at normal rates.
    9. Once the Benefit has been activated, you must top-up by at least £5.00 for it to be deactivated, pay back the Additional Credit and for call charges to return to your normal tariff rates.
    10. Once the Benefit has been activated, all airtime credits including Bonus Top-Up, Upgrade Use £10, get £5 rewards and any cash adjustments that exist on your account or that are subsequently added will be used at the higher rate until you top-up, the Additional Credit is paid back and the Benefit deactivated. These airtime credits will not be used to pay back the credit.
    11. If you want the Benefit removed from your account, once you have topped up you can ask for it to be removed by texting STOP to 1210. If you later want to re-activate the Benefit you may have to pay the arrangement fee.
    12. Orange shall not be held liable in the event that the Benefit cannot be activated for whatever reason.
    13. Orange reserves the right to change the balance at which the Benefit can be activated at any time
    14. Orange reserves the right to change the amount of Additional Credit made available for you to use and the rate at which any unused Additional Credit is charged following activation, at any time. Any increases will be made clear to you prior to point of activation. Once any increase has commenced, you will be deemed to accept these changes if you activate the Benefit. You will not be able to choose the amount of Additional Credit that is made available to you.
    15. Orange reserves the right to suspend use of the Benefit or to prevent the customer from activating the Benefit at any time.
    16. Orange allocates the Benefit and reserves the right to remove it at any time or if you have not topped up for three months.
    17. Orange reserves the right to amend or vary these terms and conditions or to withdraw the Benefit at any time on reasonable notice.
    18. Service is subject to the Terms and Conditions for the supply of Orange pay as you go Services, a copy of which can be found at the back of your Orange phone User Guide or SIM pack. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the supply of Orange pay as you go Services the latter will prevail.
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    PAYG BlackBerry Internet Service
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    General Gift Voucher Terms
    1. The offer is a Pay As You Go BlackBerry Internet Service (BIS) bundle ("the Offer") which is available to all new and existing Pay As You Go customers on selected handsets only.
    2. The Offer provides browsing and a push email service for £5 per calendar month. Pay As You Go BlackBerry Internet Service (BIS) usage includes browsing and push email data traffic routed between the user's BlackBerry (or BlackBerry Connect enabled) device and the BlackBerry BIS service hosted jointly by Orange and Research In Motion Ltd (RIM). However devices may also be configured to browse or pass email using other services not part-hosted by RIM. Such data usage is not included and will be chargeable according to the data charging rates set out for your pay as you go tariff.
    3. The Offer must be activated by a customer calling PAYG customer services on 450 from an Orange handset.
    4. The Offer is a £5 monthly re-occurring charge, which will be deducted from existing credit. The customer can stop the offer by texting STOPBB to the short code 247. The Offer will only stop at the end of the calendar month.
    5. The Offer is subject to a fair usage policy of 50MB per month and is not to be used for other activities, such as non-Orange internet based streaming services, voice or video over the internet, peer to peer file sharing, and non-Orange internet based video. Should you exceed the fair use policy or if such use is detected, notice may be given and Network protection controls may be applied to all services which Orange does not believe constitutes mobile browsing. This may result in, at Orange's discretion, your inability to purchase the Offer, a reduced speed of transmission, suspension of data browsing services and/or suspension of your account.
    6. Any unused part of the Offer will not rollover into the following calendar month.
    7. The Offer can only be used in the UK. Any data roaming outside the UK will be charged at the standard PAYG roaming data charges.
    8. The Offer does not include event charges such as for ringtones or games (transport costs for these events are included).
    9. The Offer is subject to your normal Terms and Conditions for the Supply of Orange Network Services which are to be found at the back of your Orange phone user guide and at www.orange.co.uk
    10. The Offer does not permit use of any other BlackBerry from Orange service concurrently with BIS. If the customer requires any other Blackberry service (including use of BES) then the customer should contact their account manager or retail store for terms, conditions and pricing.
    11. Your use of the Offer is subject to your acceptance of the terms and conditions of Research in Motion Limited (RIM), which may be amended from time to time. These terms are made available to you at the time of activation of your BIS. These terms include the right to use RIM's software to access the service. A copy of these terms and conditions are available upon request from Orange or at www.blackberry.orange.co.uk by activating BIS you agree to comply with RIM's terms.
    12. Where there is any inconsistency between these Terms and Conditions and Orange's Standard Network Terms, Orange's Standard Network Terms will prevail.
    13. Orange reserves the right to replace or amend BIS or these terms and conditions or to withdraw BIS at any time on reasonable notice.
    14. Promoter: Everything Everywhere Limited, Company Number 02382161, Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW (referred to in these terms and conditions as Orange).
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    Phone Fund Promotion
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      Phone Fund

      Phone Fund closed on 30th September 2013 and all outstanding balances had to be used by 30th November 2013. We contacted anyone with a Phone Fund balance prior to closure.

    1. This Phone Fund promotion ("the Promotion") is available to all Orange pay as you go customers except where we say otherwise.
    2. The Promotion will start on 12th February 2009.
    3. The Promotion is that every time you top up you will receive a credit worth 10% of your top up (eg, if you top up by £10, you'll get a £1 credit).
    4. Each credit that you accumulate will go into your Phone Fund. The maximum credit you can build up in your phone fund is £200.
    5. Subject to clause 9 below, any credit added to your Phone Fund and not used within 12 months will expire. If you do not use your phone or register a top up for a period of 6 months, any credit added to your Phone Fund will expire.
    6. Your Phone Fund can be used as a discount off the price of any new PAYG handset when you transfer your number when purchased in an Orange shop, or by calling 450. When using the Phone Fund, the oldest accumulated credit will be used first. Any remaining credit will be subject to the normal 12 month expiry rules.
    7. Your Phone Fund can also be redeemed as an airtime credit when you join Orange PAYM and transfer your number. Available when you join Orange PAYM (excluding SIM only) in an Orange shop or by calling 0800 079 2000.
    8. The Promotion is not available for pay as you go customers on our Racoon plan or redeemable as a cash or credit.
    9. Orange reserves the right to amend, vary or cancel these terms and conditions or to withdraw this Promotion upon 30 days notice.
    10. If this Promotion is withdrawn, any credit in your Phone Fund must be used within 2 months from the date of withdrawal. Any credit not used during this period will expire.
    11. Service is subject to the Terms and Conditions for the Supply of Orange pay as you go services, a copy of which can be found at the back of your Orange phone User Guide or SIM pack. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions, the latter will prevail.
    12. The promoter is Everything Everywhere Limited, Hatfield Business Park, Hatfield, Hertfordshire. AL10 9BW.

      Double Phone Fund 1 September 2011

    1. Orange pay as you go customers joining a pay monthly plan with a phone in our stores, online or over the phone before 30 September 2012 will get double their last Phone Fund balance as a credit on their bill, up to a maximum of £200. You must transfer your phone number to your new pay monthly account, credit is then applied within 14 days. Online customers must claim their credit by calling us on 150 from their new handset by 14 October 2012.

      Double Your Phone Fund 2010 Promotion

    1. This Double Your Phone Fund promotion ("the Promotion") is only available to selected Orange pay as you go customers at the invitation of Orange.
    2. To subscribe to the Promotion you must join Orange pay monthly by calling 0800 079 0298 before 14/07/2010. This offer excludes SIM only contracts and is not available through any other channels.
    3. The offer is that, if you take out an Orange pay monthly account between 07/06/2010 and 14/07/2010 Orange will double the amount of money in your pay as you go phone fund account, up to a maximum of £400, and will apply this to your Orange pay monthly account by way of an account credit.
    4. The promotional Double Phone Fund reward ("the Reward") will be applied to your account as an airtime credit within 7 days.
    5. The Promotion is not available with any other offer and/or promotion unless otherwise specified.
    6. Orange reserves the right to amend, vary or cancel these terms and conditions or to withdraw this Promotion at any time upon reasonable notice.
    7. Service is subject to the Terms and Conditions for the Supply of Orange pay as you go services, a copy of which can be found at the back of your Orange phone User Guide or SIM pack. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions, the latter will prevail.
    8. The promoter is Orange Personal Communications Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ
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    terms and conditions for the supply of Orange Network Services
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    1. definitions
    The following words and expressions shall have the following meanings:

    Accessories: products approved by Orange which you use in conjunction with your Device. They include (without limitation) batteries, chargers, car kits, headsets and carry cases.

    Age Restricted Services: any Services which are specified for use only by customers over a specific age.

    Bar: a block placed by us on some or all of the Services you normally use (except for calls to emergency services). It may include us restricting the Service whereby you will automatically be re-directed into Orange when you attempt to make an outgoing call from your Device.

    Charges: all charges for Services, as published in our periodically updated Orange Price Guide. These include any reasonable administration charges.

    Connection: the process of giving you access to a Service. "Disconnection" and "Re-connection" have a corresponding meaning.

    Content: information, communications, images and sounds, software or any other material contained on or available through the Services.

    Customer Communication: information made available to you by Orange which provides information on Services. It may be made available on your Device or provided electronically or distributed with new Devices or in mailings to some or all Orange Customers.

    Device: a mobile telephone, device or data card (excluding Accessories) which is approved by Orange and supplied to an Orange Customer for connection to the Network.

    Top Ups: pre-payment allowing access to the Services by topping up using one of the various means and governed by the rules regarding Top Ups.

    Network: the electronic communications system by which Orange makes the Services available to you and to other Orange Customers in the United Kingdom.

    Orange Additional Services: optional Services (including but not limited to Roaming, International Calling, Premium Rate Services, and Content provided by Orange) which may cost extra whether they are supplied in conjunction with Service Plans or outside Service Plans.

    Orange: Everything Everywhere Limited trading as Orange (or any organisation that may succeed it ) and referred to below from time to time as "we" "us" or "our".

    Orange Customer: customer of Orange to whom we provide the Services.

    Orange Price Guide: a list of our current Charges which is updated from time to time and is available from us upon request. To the extent that there is any conflict between the Orange Price Guide and any other point of sale pricing information, the Orange Price Guide takes precedence.

    Registration: our acceptance of your application for Services and to register Top Ups. For the avoidance of doubt it shall include our record of your data and any user data prior to connection. "Register" has a corresponding meaning.

    Roaming: an optional Service which allows you to use your Device on other operators' networks, usually in foreign countries.

    Services: the Network and other Services, including Orange Additional Services, provided or procured by us for you to use.

    SIM: a card or other device which shall for the avoidance of doubt include a USIM which contains your personal telephone number and which is programmed to allow you to access the Network.

    Suspension: the temporary disconnection of Services, "Suspend" shall have a corresponding meaning.

    User: you or another person named by you who is authorised to use your Device

    2. provision of Services

    2.1(A) Although we own the Orange and T-Mobile brands these terms and conditions do not cover any services that may be provided to T-Mobile customers, unless we tell you otherwise. Charges for calls and texts you make to T-Mobile customers are charged as calls and texts to customers of another mobile network, unless we tell you otherwise. Further details are contained in the Orange Price Guide.

    2.1 We will take all reasonable steps to make the Services available to you at all times. The Services are only available within the range of the base stations that make up the Network. We cannot guarantee a continuous fault free service. Please note that:

    2.1.1 the quality and availability of Services may sometimes be affected by factors outside our control - such as local physical obstructions, atmospheric conditions, other causes of radio interference, features or functionality of your Device, the number of people trying to use the Network at the same time, and faults in other telecommunication networks to which the Network is connected.

    2.1.2 the quality of our Services may not be at its best inside buildings or below ground

    2.2 When you move outside the Orange enhanced service area this may result in:

    2.2.1 the call being terminated if you are on a video call

    2.2.2 the speeds at which data is downloaded being affected

    2.2.3 the sound quality being affected if you are on an HD voice call

    2.3 Any coverage maps are our best estimate but not a guarantee of service coverage which may vary from place to place.

    2.4 The Network and the Services may from time to time require upgrading, modification, maintenance or other works. These may result in some or all of the Services becoming temporarily unavailable. In such cases, we'll do everything we can to keep the period of non-availability to a minimum. However, some interruption may be inevitable.

    2.5 For the purposes of good management and security and to make sure we follow your instructions correctly and to improve our service to you through training of our staff, or to monitor instances of unsolicited messages we may monitor or record communications. Where we have good reason to believe such communication is unsolicited you agree we may but are not obliged to block such communication.

    2.6 We may Suspend the Services in whole or part at any time without notice if we have good reason to believe you haven't complied with one or more of these terms and conditions or if any money owed by you to us whether in relation to Services or not remains unpaid.

    2.7 We shall investigate all complaints made whether by or against you and reserve the right to Suspend the Services if a complaint has been made against you pending the results of investigation of the complaint.

    2.8 Roaming relies upon the telecommunications systems of foreign networks over which we have no control. We cannot therefore offer any guarantee about Roaming services.

    2.9 If you use Services from a country outside the UK your use of the Services may be subject to different laws and regulations that apply in that other country. Orange is not liable for your failure to comply with those laws or regulations.

    Storage and transmission of information on the Network

    2.10 We may establish limits concerning the use of the Services for example the maximum size of an email message that may be sent or received, the maximum capacity allocated to you for storage of Content on the Network which you access via the Services.

    2.11 You agree that Orange has no responsibility for the deletion, corruption or failure to store any Content maintained or transmitted by the Network.

    2.12 Whilst Orange has no responsibility to monitor the use of the Services if you exceed the use limits we reserve the right to refuse to store or send Content on your behalf.

    Access to the Services and Content

    2.13 Under no circumstances will Orange or any of the other parties involved in the provision of Orange Content, be liable for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in Content or the provision of Content. Orange agrees to rectify any such problems in the Content which are notified to Orange as soon as Orange reasonably can. If you do notice a fault or error in the Orange Content, please notify the fault to Orange.

    2.14 Orange accepts no liability for the loss, late receipt or non-readability of any download, transmission, or other communications. The Content, which is obtained from a large range of sources, is supplied to you on an "as is" basis and Orange does not warrant that the Content is of satisfactory quality, fit for a particular purpose, suitable, reliable, accurate, complete, secure or is free from error.

    Access to the third party services and the internet

    2.15 We have no control over the value or quality of goods, services or Content offered by third parties on or through the Services. As a result we cannot be responsible or liable in any way for and do not endorse, any of these goods, services or Content.

    2.16 The Services may be used by you to access websites and networks worldwide. Orange accept no responsibility for the Content or services in respect of these and you agree to conform with the instructions issued by those websites and networks relating to your use of those services.

    2.17 If you use your Device to access the internet or third party services as it may not be a secure environment unwanted programs or material or viruses may be downloaded to your Device without your knowledge which may give unauthorised access to, or damage your Device and the information stored on it. Orange is not liable or responsible in any way for such unauthorised access, damage to or loss of information on your Device whether transmitted via the Services or otherwise. You will remain responsible for all charges deducted from your account for the use of any Services activated by such viruses.

    Age Restricted Services

    2.18 You are not permitted to access our Age Restricted Services (if any) if you are below the age specified to access the Services. If you are allowed to access the Age Restricted Services by virtue of the fact that you are the specified age or older you must not show or send Content from the Age Restricted Services to anyone below the specified age. If you let anyone under the specified age use your Device you must ensure you deactivate access to the Age Restricted Services.

    3. TOP UPS

    3.1 Free airtime given to the customer on initial registration of their new pay as you go Device (if any) shall be valid for the periods set out in the Orange Price Guide and/or Customer Communications current as at the date of Registration.

    3.2 In the event that the cash value of airtime forming part of free airtime given to an Orange Customer in accordance with Condition 3.1 above is not used within the relevant validity period stated in Condition 3.1 such unused airtime will be forfeited.

    3.3 Notwithstanding that you use all of a Top Up or that the free airtime given to an Orange Customer in accordance with Condition 3.1 above expires your Device will continue to be capable of receiving incoming calls for the periods set out in the Price Guide and/or Customer Communications current as at the date of expiry.

    3.4 We will disconnect your Device if during the previous six months, you have not Registered a new Top Up or you have not made chargeable calls from your Device or received incoming calls on your Device. For the avoidance of doubt calls shall include but not be limited to voice calls, data calls and text messaging. On disconnection your mobile telephone number will be reassigned. On Re-connection you will be assigned a new mobile telephone number. Orange may at its discretion, on request and on Re-connection to the Services, re-credit the amount remaining on your account at the time it was disconnected.

    3.5 You can Re-connect your Device without having credit on your Top Up.

    3.6 No cash credits will be given for unused Top Ups.

    3.7 We reserve the right to refuse to accept debit or credit card payments.

    4. OUR RIGHTS TO TERMINATE YOUR SERVICES

    4.1 We may Disconnect your Device and refuse to Re-connect it at any time in whole or in part immediately by notice in writing to you if:

    4.1.1 you fail to comply with Conditions 2.6, 2.7, 5 and 6 of these terms and conditions provided that where such failure is capable of remedy you have not taken such remedial steps as we shall have required within 7 days of our giving you notice of such failure; or

    4.1.2 whatever reason we are unable to provide the Services.

    5. YOUR RESPONSIBILITIES

    5.1 Recognising that good management and security of the Services is important to all Orange Customers you will agree that you will:

    5.1.1 not use the Services for any improper, immoral, fraudulent or unlawful purposes or for the sending of any communication or storing of any information which is of an offensive, abusive, indecent, obscene or menacing nature;

    5.1.2 not cause, nor knowingly allow others to cause, any nuisance annoyance or inconvenience whether to us or to any of our customers which shall include the use of the Network for the persistent sending of unsolicited communications without reasonable cause;

    5.1.3 not act in any way, whether knowingly or otherwise, such that the operation of the Network or any part of the Network will be jeopardised or impaired;

    5.1.4 only use a Device and Accessories approved for use with the Network and comply with all relevant legislation or regulation relating to its use;

    5.1.5 comply with any reasonable instructions issued by us which concern your use of the Services and co-operate with use in our reasonable security and other checks (which may include us making phone calls to you);

    5.1.6 not send or upload anything that is copyright protected (unless you have permission) or which in any way breaches the intellectual property rights of any third party;

    5.1.7 not copy, modify, store, forward, publish or distribute the Services or their Content without our express permission;

    5.1.8 only use Content for your own personal use and not for any commercial purposes or distribute it commercially

    5.1.9 not to re-sell, re-supply or otherwise distribute the Services or Devices without the prior written agreement of Orange;

    5.1.10 not to circumvent the Age Restricted Service mechanisms.

    6. INFORMATION SUPPLIED BY YOU

    6.1 By applying for Registration you represent to us that the name, address and other factual information which you provide to us are correct.

    6.2 You acknowledge that if we suspect on reasonable grounds that information has been supplied to us without the knowledge of the person named or that an application is unauthorised or contains false particulars, for the protection of our Orange Customers and the Network, we may delay Connection or Disconnect Services to your Device while we investigate further. If our suspicions prove groundless we will Connect or Re-connect Services immediately. You acknowledge that you will have no claim against us in respect of any delay or Disconnection caused as a result of the operation of this Condition 6.2.

    6.3 You must also tell us if your details change.

    7. SIM CARD

    7.1 Any SIM card we supply to you remains our property but it is your responsibility to keep it safe. SIM cards are easily damaged and should be handled with care. We will replace any SIM card found to be defective by reason of faulty workmanship or design free of charge but may charge for replacing or renewing a SIM card in any other circumstances. We reserve the right to recall any SIM card from you at any time to enhance or maintain the quality of the Services.

    7.2 You must inform us immediately in the event that a SIM card is damaged. We will send you a replacement SIM card as soon as reasonably practicable but we reserve the right to charge you for doing so.

    7.3 The software in the SIM and the Device is either owned by or licensed to Orange which grants you a non-exclusive licence to use it for accessing the Services and not otherwise.

    7.4 The SIM card supplied with your Device enables the Device to work on the Network - with the exception of Phones which can access Roaming services. We will lift this restriction at your request, subject to our current policy relating to the same and provided you pay the current administration charge.

    8. DIRECTORY AND CALLER ID

    8.1 We will enter your Orange number in Orange and third party directories, and the Network will allow the display of your Orange number on receiving Devices. If you prefer not to allow either of these options, please let us know in writing. Your mobile phone number and the approximate location of your Device will always be sent if calling the emergency services.

    9. PHONES

    9.1 Your Device and Accessories are acquired by you outside the operation of these terms and conditions and, as between you and Orange, are your property.

    9.2 You must inform us immediately in the event that the SIM card or your Device is lost or stolen. In order to take advantage of the provisions of Condition 9.3 you may inform us if at any time your Device requires repair.

    9.3 Upon receipt of notification under Condition 9.2 we may at your request Suspend Services for a maximum period of 30 days whilst you make arrangements to obtain an alternative phone.

    9.4 In the event that you fail to make a request as permitted by Condition 9.3 then any current Top Up will lapse when you report the loss or theft of your Device or if you do so make a request on the expiry of the 30 day period if you do not during that period request the re-instatement of the Top Up.

    10. CHANGES

    10.1 We reserve the right to vary these terms and conditions and the Charges from time to time upon giving reasonable notice.

    11. CUSTOMER COMMUNICATIONS

    11.1 We update our Customer Communications from time to time. Information on various topics is mailed to Customers and is available on request from us. You are asked to read your Customer Communications and to keep those which are mailed to you until they are superseded. We regard you as having been given any information if it is either:-

    11.1.1 included in a mailing addressed to you;

    11.1.2 by voicemail, email text or other form of electronic message sent by us to your Device; or

    11.1.3 Communicated directly by any means.

    12. ASSIGNMENT AND CHANGE OF OWNERSHIP OF PHONE

    12.1 For your security, we will not knowingly Re-connect a Device owned by you to the Network at the request of someone other than you unless it is at least 6 months since you last Registered a Top Up or the person requesting Re-connection is able to correctly identify your account password.

    12.2 We may assign our rights and obligations under these terms and conditions only if such assignment is on terms which are at least as advantageous as those set out herein.

    13. LIABILITY

    13.1 Except as provided in this Condition 13, neither party shall be liable to the other, whether in contract or tort or otherwise, for any loss or damage which is:

    13.1.1 not the fault of the other party;

    13.1.2 indirect and/or not reasonably foreseeable;

    13.1.3 loss of business, profits, savings, revenue, use or goodwill whether caused to the other party through any breach of these terms and conditions or any matters arising under them. Neither party excludes liability for negligent acts or omissions causing death or personal injury to any person.

    13.2 Subject to Condition 13.1, we limit our legal liability up to a maximum of three thousand pounds per claim or a series of related claims for any loss or damage which is:

    13.2.1 direct financial loss;

    13.2.2 direct physical damage to or loss of property resulting from our breach of contract or negligence while providing Services.

    13.3 We will not be liable to you if we are unable to perform an obligation or provide the Services to you because of any factor outside our control, including but not limited to Acts of God, industrial action, default or failure of a third party, war, governmental action, or by any act or decision made by a court of competent jurisdiction.

    13.4 Subject to Condition 13.1, your liability is limited to payment of all outstanding Charges due in accordance with the provisions of these terms and conditions.

    14. GENERAL

    14.1 Subject to Condition 10 these terms and conditions may only be varied or amended only by the express mutual agreement of both parties and the party seeking to rely on such variation or amendment must produce evidence of the other party's agreement to it.

    14.2 You agree to the disclosure to any telecommunications company, debt collection agency, credit reference agency, credit or fraud monitoring scheme, security agency or credit provider of:

    14.2.1 any information relating to your Contract, including your personal financial information and details of how you have performed in meeting your obligations under these terms and conditions;

    14.2.2 any disclosure as may be within our Data Protection Act registration;

    14.2.3 any disclosure required as a result of an order of any court of competent jurisdiction or by statutory authority.

    14.3 Orange or its Group companies will use your information which you provide to us together with other information for administration, marketing, credit scoring, customer services, tracking your Device and web use preferences, and profiling your purchasing preferences. We will disclose your information to our service providers and agents to help us with these purposes. We will keep your information for a reasonable period after your contract with us has finished in case you decide to use our Services again and may contact you about our Services during this time.

    14.4 By registering your Device on the Network you consent to us sharing your information with other companies in the Group and companies outside the Group who are our business partners. They or we may contact you by mail, telephone, electronic messaging services, fax or email to let you know about any goods, services or promotions which may be of interest to you. Please call customer services if you do not wish to receive such information from us, or if you do not wish to receive information from our business partners, but remember that this will preclude you from receiving any of our special offers or promotions or those of our business partners.

    14.5 By registering your Device on the Network you consent to our transferring your information to countries which do not provide the same level of data protection as the UK if necessary for providing you services you require. If we do make such a transfer, we will put a contract in place to ensure your information is protected.

    14.6 You have a right to ask for a copy of your information (for which we charge a small fee) and to correct any inaccuracies.

    14.7 When you give us information about another person you confirm that they have appointed you to act for them, to consent to the processing of their personal data, and to the transfer of their information abroad and to receive on their behalf any data protection notices.

    14.8 For details of Orange and the Group Companies please visit our website.

    14.9 All notices under these terms and conditions will be sent to the address given by you on Registration unless you notify us of a change to this address. Any notice from us to you will be deemed served 48 hours after posting or an earlier proof of delivery.

    14.10 All notices to be served in accordance with these terms and conditions must be served by text message, electronic mail or by post or facsimile.

    14.11 Any waiver, concession or extra time we may allow you is limited to the specific circumstances in which it was given. It does not affect our rights under these terms and conditions in any other way.

    14.12 You may request that certain disputes between you and us are referred to arbitration under our Code of Practice for Consumer Affairs, except for all disputes concerning the operation of Condition 10 of these terms and conditions which shall always be referred to arbitration. We will supply a copy of the Code to you on request.

    14.13 Our Company Registration Number is 02382161 and our Registered Office is at Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW.

    14.14 The operation of these terms and conditions shall be interpreted in accordance with the Laws of England and Wales.

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    mobile broadband

    Mobile Broadband Terms
    print
    1. New and upgrading Orange customers can choose to connect to one of our 30 day or 18 month Mobile Broadband plans. Mobile internet is subject to the allowance set out in your plan. You’ll need to be on one of our selected plans to get WiFi included. All data is for use at any time in the UK. If you do not pay by Direct Debit charges set out in the Price Guide at www.orange.co.uk/mobilebbguide will apply.
    2. Connection is subject to a credit check and a minimum term of either 30 days or 18 months.
    3. You’ll need a compatible laptop, tablet or other WiFi or USB enabled device, plus a mobile broadband device (which you’ll need to buy) and mobile broadband coverage.
    4. Your inclusive allowance is for data usage from your laptop or WiFi enabled device. If you remove your mobile broadband SIM and use it for any other purpose, including voice and video calling, you will be charged for those services at the out of bundle rates - see our Price Guide for details.
    5. Once you have used up any inclusive mobile internet allowance you will be charged a daily flat rate of £3.00 p/day for out of bundle data usage. This is subject to the fair usage allowance of 3GB for small plans; 6GB for medium plans and 9GB for large plans. Should you exceed the monthly fair usage limit, network protection controls will be applied to your service resulting in a reduced speed of transmission. To be clear, you will continue to be charged the daily rate of £3.00 p/day when you exceed the relevant fair use limit for your plan policy.
    6. Inclusive WiFi on compatible laptops, tablets or other WiFi enabled devices gives you unlimited WiFi use at BT Wi-fi hotspots in the UK (to find a hotspot, check out btwifi.hotspot-directory.com/).
    7. If you exceed your allowance or any fair usage applicable (including the Orange Bill Promise), Orange may monitor usage and restrict your data connection and/or data consumption and/or require you to move to a service plan more appropriate to your use and/or disconnect you. Orange may additionally manage customers’ data connection at peak times to preserve the best experience for the greatest number of users.
    8. The £5 existing customer discount is for Orange customers on a Pay Monthly, Pay as you Go or Orange Home subscription. Orange will withdraw this discount if you terminate your qualifying subscription and you will have to pay full price for your mobile broadband service plan.
    9. No roll over of unused benefits.
    10. Roaming is subject to connection to foreign networks and cannot be guaranteed. Out of bundle charges for roaming, see Price Guide for details.
    11. Add on Bundle Terms

    12. You can add a bundle to your account for more data – see Price Guide for the different bundles available. Add on monthly bundles have a minimum subscription of one (1) calendar month from the date it is applied to your account and shall remain recurring unless and until you tell us that you want to stop using the bundle. The charge for the bundle will be applied to your account on your billing date, which can be found on your bill. You can cancel the bundle by giving at least ten (10) clear days notice prior to your next bill date. Once the monthly bundle is cancelled, the benefit of any unused data roaming included in the bundle will be lost and no credit will be given.
    13. Add on monthly bundles are billed on a pro rata basis in the first month of connection to the Orange Network. This means that in your first month, you will receive a usage amount proportionate to the length of time until your next bill date. E.g. if you purchase a 1GB monthly bundle on 14th of the month and your billing date is on 28th, we will pro-rate half of the data allowance and half of the usual monthly cost in the first month. We will also invoice you monthly in advance for monthly bundle charges.
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    Flexible Data plans
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    This document describes the terms and conditions applicable to "Business Everywhere Flexible Data Bundles".

    Business Everywhere Flexible Data Bundles

    Business Everywhere Flexible Data Bundles gives Users high speed access to the internet and business applications such as email, via a range of networks

    COMMERCIAL OFFERING
    Tariffs & Rules

    Business Everywhere Flexible Data Bundles charges for business and consumer are (in addition to other charges):

    Business Tariff (excl. VAT) Pay as you Consume Flexble Data 20 Flexible Data 35 Flexible Data 45* Flexible Data 65 Flexible Data 90 Flexible Data 170 Flexible Data 400 Flexible Data 750 Flexible Data 1050 Flexible Data 1300
    Monthly Access Fee none £20 £35 £45 £65 £90 £170 £400 £750 £1050 £1300
    cost per MB UK 3G/GPRS £1 12.5p 11p 4.5p 10p 9p 8.5p 8p 7.5 7p 6.5p
    cost per MB roaming 3G/GPRS £6.50 £6.50 £6.34 £5.75 £6 £5.75 £5.75 £5.50 £5.50 £5.50 £5.50
    cost per minute WiFi Band A** 9p 8p 8p 7p 8p 7p 7p 7p 7p 7p 7p
    cost per minute WiFi Band B*** 13p 12p 11. 5p 10p 11p 10p 10p 9p 9p 9p 9p
    Max no. connections (subject to sharer fees) n/a 50 50 1 100 100 150 150 200 200 200
    sharer fee (per sharer per month) n/a £12 £12 n/a £12 £12 £12 £12 £12 £12 £12
    Consumer Tariff (incl. VAT) Pay as you Consume Flexble Data 20 Flexible Data 35 Flexible Data 45* Flexible Data 65 Flexible Data 90
    Monthly Access Fee none £23.00 £40.25 £51.75 £74.75 £103.50
    cost per MB UK 3G/GPRS £1.15 £0.15 £0.13 £0.05 £0.12 £0.11
    cost per MB roaming 3G/GPRS £7.48 £7.48 £7.29 £6.63 £6.95 £6.63
    cost per minute WiFi Band A** £0.11 £0.09 £0.09 £0.08 £0.09 £0.08
    cost per minute WiFi Band B*** £0.15 £0.14 £0.14 £0.12 £0.13 £0.12
    Max no. connections (subject to sharerfees) n/a 50 50 1 100 100
    Sharer fee (per sharer per month) n/a £13.80 £13.80 n/a £13.80 £13.80

    * Flexible Data 45 is only available to single subscribers

    ** Wifi Band A includes all BT Wi-fi hotspots and WeRoam hotspots in the UK

    *** Wifi Band B includes all Orange France hotspots and WeRoam hotspots outside the UK

    • The Monthly Access Fee will be depleted by usage at the charges stated above for each relevant Tariff. Out of bundle charges are as stated above.
    • Existing datacard Customers may migrate to a Business Everywhere Flexible Data Bundle if it is permitted under Orange's Standard Network Terms. If permitted to migrate to a Business Everywhere Flexible Data Bundle the new charges will be applied to your Account from your next bill date.
    • With the exception of Pay As You Consume and Flexible Data 45, additional users can be added subject to the applicable sharer fee payable per sharer per month.
    • Customers signing:
      • an 18 month contract will receive a 3.5% discount on the Monthly Access Fee for 18 months;
      • a 24 month contract will receive a 7.5% discount on the Monthly Access Fee for 24 months; and
      • a 36 month contract will receive a 15% discount on the Monthly Access Fee for 36 months.
    OTHER TERMS
    1. The Business Everywhere Flexible Data Bundles ("the Tariffs") are available to all customers, business and consumer.
    2. Connection to the Tariffs are, in addition to these terms, subject to your normal Terms and Conditions for the Supply of Orange Network Services which are to be found:
      • at the back of your Orange phone user guide and atwww.orange.co.uk; or,
      • if you are a Business Customer, your terms and conditions will be those stated (as appropriate) in:
        • the small business Customer Information Form (Small Business GIF) terms and conditions for the supply of Orange Network Services; or
        • the Orange Business Services Customer Agreement (OBSCA); or
        • the Orange Business Services Master Agreement (OBSMA). These various terms and conditions are referred to here as 'Orange's Standard Network Terms'
    3. A Business Customer is classified as a Customer who can provide the following:
      1. for limited companies, the company registration number and the VAT number; or
      2. for charities, the charity number; or
      3. for all other businesses, a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.
    4. Connection is subject to status and a 12 month mhimum contract (or such longer Minimum Connection Period as stated in your agreement with Orange).
    5. Migration: The following rules apply to changes to the Tariff during your Minimum Connection Period:
      • You can move to an equivalent or higher Tariff at any time;
      • If your contract with Orange is an OBSCA or OBSMA, then downward changes to your Service Plan are governed by the terms set out in your agreement;
      • If your contract with Orange is not an OBSCA or OBSMA, then regardless of anything in the Standard Network Terms and Conditions for the Supply of Orange Network Services which states otherwise (a) you may only change down one Service Plan step and on one occasion only; and (b) that one step down can only occur after half the Minimum Connection Period contracted for that Service Plan has expired. For example, if you contracted to Flexible Data 90 on a 24 month Minimum Connection Period, you can only change to Flexible Data 65 and only after you have been Connected to Flexible Data 90 for at least 12 months.
    6. The Tariffs do not include charges for SMS messages. These will be charged at Orange's standard SMS rates from time to time.
    7. Roaming (3G and GPRS) is subject to connection to foreign networks and cannot be guaranteed.
    8. Where there is any inconsistency between these Terms and Conditions and Orange's Standard Network Terms, Orange's Standard Network Terms will prevail
    9. Orange reserves the right to replace or amend the Tariffs or these terms and conditions or to withdraw the Tariffs at any time on reasonable notice. Orange reserves the right to withdraw the whole or a part of the Tariffs upon providing not less than 30 days' notice.
    10. References to Orange in these terms and conditions are to Everything Everywhere Limited trading as Orange whose registered office is at Hatfield Business Park, Hatfield, Hertfordshire. AL10 9BW.
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    Internet Everywhere
    print
    INTERNET EVERYWHERE COMMERCIAL OFFERING
    Service Plans & Rules

    Internet Everywhere Service Plans charges for NON-BUSINESS CUSTOMERS & BUSINESS CUSTOMERS are (in addition to other charges):

    Single User Service Plan (incl. VAT) IEW Unlimited*** 12
    (Only available on a 12 month contract)
    IEW Unlimited*** 18
    (Only available on a 18 month contract)
    Access Fee (unless otherwise stated) £28.38 / month £14.68 / month
    Inclusive UK 3G/GPRS Data Unlimited UK*** 3.6GB
    Inclusive WiFi** per Month 250 mins
    Band A per month
    NA
    Out of Bundle cost per minute WiFi** Band A 9.2p NA
    Band B 9.2p NA
    Cost per MB roaming 3G/GPRS Europe* £3.00 £3.00
    Rest of the World* £6.32 £6.32
    Out of bundle cost NA £1.43 / MB
    (so £14 / GB)
    * Europe refers to roaming zones 1 - 2 (please see www.orange.co.uk for further details on roaming zones)
    Rest of the World refers to roaming zones 3 - 7 (please see www.orange.co.uk for further details on roaming zones)
    Global refers to all roaming zones (please see www.orange.co.uk for further details on roaming zones)
    ** WiFi Band A includes all BT Wi-fi hotspots, The Cloud and WeRoam hotspots in the United Kingdom
    WiFi Band B includes all Orange France hotspots, The Cloud and WeRoam hotspots outside of the United Kingdom
    *** Subject to the applicable Fair Use Policy (see below)
    SPECIFIC SERVICE PLAN TERMS AND CONDITIONS
    1. Connections on Business Everywhere and Internet Everywhere Service Plans ("the Service Plan(s)") are subject to status and subject to a minimum contract length of twelve (12), eighteen (18) or twenty-four (24) Months (or such other Minimum Connection Period as stated in your agreement with Orange) unless otherwise stated. Travel Data Bundles cannot be taken by Non-Business Customers (see clause 12 below).
    2. Out of bundle charges are as stated above.
    3. Business Everywhere Daily, Business Everywhere and Internet Everywhere Unlimited 12, 18 and 24 and Business Everywhere Traveller 12, 18 and 24 are only available to single users and are subject to a fair usage policy of 3.6GB per Month (Unlimited 12, 18 and 24 and Traveller 12, 18 and 24) or 1GB per day (Daily) (the "Fair Use Policy"). Where your use of the Services exceeds the applicable Fair Use Policy, Orange may contact you in order to request that you moderate your use of these Services. If, even after contact from Orange, the Fair Use Policy is still breached by you, Orange reserves the right to Suspend your access to the Services (or restrict your bandwidth and/or data consumption); and / or require you to move your access to these Services to a Service Plan more appropriate to your use.
    4. Unless otherwise agreed, Travel Data Bundles may be taken on a minimum subscription of one (1) calendar month and shall remain recurring for all following months unless Orange is informed to the contrary by you through at least ten (10) clear days notice prior to your next bill date. Failure by you to give such notice may result in further monthly charges being levied against your Account.
    5. The prices shown for the Travel Data Bundles are on a per User basis and you must specify to Orange the Connection(s) to which the Travel Data Bundles will apply. The Travel Data Bundles cannot be shared by Group Customers/Users on the Group Business Customer Service Plans.
    6. Global and Europe Travel Data Bundles cannot be used simultaneously by an individual User or Connection.
    7. If a Travel Data Bundle is taken together with a Service Plan that is inclusive of Roaming data, then the allowance granted under the Travel Data Bundle will be used first.
    8. Existing datacard customers may migrate to a Service Plan if it is permitted under Orange's Standard Network Terms (as defined in Clause 11 below). If permitted to migrate to a Business Everywhere or Internet Everywhere Service Plan the new charges will be applied to your Account from your next bill date.
    9. Business Customers (as defined in Clause 12 below) signing:
      1. an eighteen (18) month Group Business Customer Service contract will receive a 3.5% discount on the applicable Monthly Access Fee for eighteen (18) months; and
      2. a twenty-four (24) month Group Business Customer Service contract will receive a 7.5% discount on the applicable Monthly Access Fee for twenty-four (24) months.
    10. The Service Plans are available to all customers, Business and consumer, as indicated by the relevant Service Plan above and in these terms and conditions.
    11. Connection to the Service Plans are, in addition to these terms, subject to your normal Terms and Conditions for the Supply of Orange Network Services which are to be found:-
      1. at the back of your Orange phone user guide and at www.orange.co.uk/terms; or,
      2. if you are a Business Customer, your terms and conditions will be those stated (as appropriate) in:
        1. the small business Customer Information Form (Small Business CIF) terms and conditions for the supply of Orange Network Services; or
        2. the Orange Business Services Customer Agreement (OBSCA); or
        3. the Orange Business Services Master Agreement (OBSMA).
      These various terms and conditions in clauses 11 (a) and 11 (b) are referred to here as "Orange's Standard Network Terms".
    12. A Business Customer is classified as a Customer who can provide the following for limited companies, the company registration number and the VAT number; or for charities, the charity number; or for all other businesses, a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.
    13. Migration: The following rules apply to changes to the Service Plans during your Minimum Connection Period:-
      1. You can move to an equivalent or higher Business Everywhere or Internet Everywhere Service Plan (as applicable) at any time save that you cannot (under either Business Everywhere or Internet Everywhere Service Plans) move from a Single User Business Everywhere or Internet Everywhere Service Plan (as applicable) to a sharer on a Business Everywhere or Internet Everywhere Service Plan (as applicable);
      2. If your contract with Orange is an OBSCA or OBSMA, then downward changes to your Service Plan are governed by the terms set out in your agreement;
      3. If your contract with Orange is not an OBSCA or OBSMA, then regardless of anything in the Standard Network Terms and Conditions for the Supply of Orange Network Services which states otherwise (a) you may only change down one Business Everywhere or Internet Everywhere Service Plan (as applicable) step and on one occasion only; and (b) that one step down can only occur after half the Minimum Connection Period contracted for that Business Everywhere or Internet Everywhere Service Plan (as applicable) has expired. For example, if you contracted to Data 90 on a twenty-four (24) month Minimum Connection Period, you can only change to Data 65 and only after you have been Connected to Data 90 for at least twelve (12) months.
      For the avoidance of doubt, you may not at any stage of your agreement migrate from a Business Everywhere Service Plan to an Internet Everywhere Service Plan or from an Internet Everywhere Service Plan to a Business Everywhere Service Plan.
    14. Resigning (or upgrading): The following rules apply when resigning or upgrading to the Service Plans during your Minimum Connection Period:
      1. If your current contract with Orange is an OBSCA or OBSMA, then you can only re-sign or upgrade in accordance with the terms of that agreement;
      2. If your contract with Orange is not an OBSCA or OBSMA, you can resign or upgrade in the final 3 months of your current Minimum Connection Period contract but the remaining duration of your current Minimum Connection Period will be added to your new Minimum Connection Period.
    15. The Service Plans do not include charges for SMS messages. These will be charged at Orange's standard SMS rates current at the time.
    16. Roaming (3G and GPRS) is subject to connection to foreign networks and cannot be guaranteed.
    17. Where Connected to a Group Service Plan (i.e. a shared Service Plan), you may not transfer the leader Connection to another Connection or number. Where the leader Connection is Disconnected, Orange reserves the right, in its sole discretion, to select the Connection to which the leader tariff will be chargeable and you shall be liable to pay such Charges applicable to that Connection for the remainder of that Connection's Minimum Connection Period.
    18. Where there is any inconsistency between these Terms and Conditions and Orange's Standard Network Terms, Orange's Standard Network Terms will prevail.
    19. Orange reserves the right to replace or amend the Service Plans (including the Travel Data Bundles) or these terms and conditions or to withdraw the Service Plans at any time on reasonable notice. Orange reserves the right to withdraw the whole or a part of the Service Plans upon providing not less than thirty (30) days' notice.
    20. References to Orange in these terms and conditions are to Everything Everywhere Limited trading as Orange whose registered office is at Hatfield Business Park, Hatfield, Hertfordshire. AL10 9BW.
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    Internet Everywhere terms - 5 November 2009
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    1. These terms apply to all Orange customers connecting or upgrading to an Internet Everywhere Service Plan.
    2. Connection is subject to status and minimum term 18 month contract or other minimum connection period as stated in your agreement with Orange. Existing customers are also subject to the Our Customers First terms at www.orange.co.uk/terms
    3. All Internet Everywhere plans are subject to such allowance as is set on the plan. Should you exceed your allowance, your standard out of bundle service plan rates will apply.
    4. Unlimited usage on Early Bird plans is subject to fair usage of 5GB per day.
    5. Orange Bill Promise is subject to fair usage of 2GB per month over and above the monthly allowance on your plan. The Orange Bill Promise cap is for UK usage only and does not include roaming charges, additional bundle or service charges. Orange Bill Promise is an Additional Service and Orange reserves the right to remove Orange Bill Promise or amend the Orange Bill Promise cap at any time.
    6. If you exceed your allowance or any fair usage applicable (including the Orange Bill Promise), Orange may monitor usage and restrict your bandwidth and/or data consumption and/or require you to move to a service plan more appropriate to your use and/or add a chargeable bundle to your account and/or disconnect you.
    7. Usage in the UK only. No roll over of unused benefits. Roaming is subject to connection to foreign networks and cannot be guaranteed.
    8. Charges for text messages are not included and will be charged at Orange's standard text rates.
    9. Out of bundle charges for roaming and UK usage apply, see www.orange.co.uk/mobilebbguide for details.
    10. For details of Service Plan charges and for details of services not included see the Price Guide at www.orange.co.uk/mobilebbguide If you do not pay by Direct Debit charges set out in the Price Guide will apply.
    11. Connection to the service plans are, in addition to these terms, subject to your normal Terms and Conditions for the Supply of Orange Network Services which can be found at www.orange.co.uk/terms.
    12. Under the Orange coverage guarantee, if you don't have mobile broadband coverage at your main point of usage, you have the right to cancel your contract within two weeks from purchase. Any usage in that time will be charged. For details of charges see the Price Guide at www.orange.co.uk/mobilebbguide
    13. Orange reserves the right to replace, amend or withdraw the service plans (in whole or part) or these terms at any time on reasonable notice.
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    Internet Everywhere with Laptop terms - 5 November 2009
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    1. These terms apply to all Orange customers connecting or upgrading to an Internet Everywhere with Laptop Service Plan ("the Laptop Service Plan"). Connection to the Laptop Service Plan is subject to status and a minimum contract length of 18 months. Connection to the Laptop Service Plan is subject to Internet Everywhere terms (save for clause 4) as set out above.
    2. Laptops subject to availability.
    3. During your minimum connection period you cannot migrate to another Internet Everywhere Service Plan or Laptop Service Plan.
    4. Inclusive text messages bundles are included with your Laptop Service Plan, please see Price Guide for details. Any text usage over and above your inclusive text message bundle will be charged at standard rates, see Price Guide at www.orange.co.uk/mobilebbguide for details.
    5. The laptop comes with a 24 month warranty which is provided by the manufacturer. Please see inbox material for details. Orange Care is not offered on the laptops.
    6. In the event that Orange agrees to the cancellation of a connection, then the Laptop as well as the USB Modem (as applicable), must be returned to Orange with all the original packaging within 30 days or you may be charged for them.
    7. The offer is not available in conjunction with any other promotion.
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    Internet Everywhere with Animals terms 5th May 2010
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    1. These terms apply to all Orange customers connecting or upgrading to a Mobile Broadband Animal Service Plan.
    2. Connection is subject to status and minimum term 18 month contract or other minimum connection period as stated in your agreement with Orange.
    3. All Mobile Broadband Animal plans are subject to such allowance as is set on the plan. Should you exceed your allowance, your standard out of bundle service plan rates will apply.
    4. Your mobile broadband SIM is for data usage and text messaging from your laptop only, and in particular, does not include voice calls. If you remove your SIM and use it for any other purpose, you will be charged for that service at standard network rates.
    5. Happy Hour is subject to a fair usage policy of 10GB per month. Happy Hour time slots are subject to availability on the network. Orange reserves the right to replace, amend or withdraw a Happy Hour time slot at any time on reasonable notice.
    6. You can change your Happy Hour once per month by moving to an alternative Dolphin tariff. The change will take effect from your next billing date.
    7. Panther Unlimited is subject to a fair usage policy of 20GB per month.
    8. Orange Bill Promise is subject to fair usage of 2GB per month over and above the monthly allowance on your plan. The Orange Bill Promise cap is for UK usage only and does not include roaming charges, additional bundle or service charges. Orange Bill Promise is an Additional Service and Orange reserves the right to remove Orange Bill Promise or amend the Orange Bill Promise cap at any time.
    9. Orange may additionally manage customers' bandwidth at peak times to preserve the best experience for the greatest number of users.
    10. If you repeatedly or excessively exceed your allowance or any fair usage applicable (including the Orange Bill Promise), Orange may monitor usage and restrict your bandwidth and/or data consumption and/or require you to move to a service plan more appropriate to your use and/or disconnect you.
    11. Usage in the UK only. No roll over of unused benefits. Roaming is subject to connection to foreign networks and cannot be guaranteed.
    12. Charges for text messages are not included and will be charged at Orange's standard text rates.
    13. Out of bundle charges for roaming and UK usage apply, see www.orange.co.uk/mobilebbguideMay2010 for details.
    14. For details of Service Plan charges and for details of services not included see the Price Guide at www.orange.co.uk/mobilebbguideMay2010 If you do not pay by Direct Debit charges set out in the Price Guide will apply.
    15. Connection to the service plans are, in addition to these terms, subject to your normal Terms and Conditions for the Supply of Orange Network Services which can be found at www.orange.co.uk/terms.
    16. Under the Orange coverage guarantee, if you don't have mobile broadband coverage at your main point of usage, you have the right to cancel your contract within two weeks from purchase. Any usage in that time will be charged. For details of charges see the Price Guide at www.orange.co.uk/mobilebbguideMay2010
    17. Orange reserves the right to replace, amend or withdraw the service plans (in whole or part) or these terms at any time on reasonable notice.
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    Internet Everywhere with Animals - Laptop terms 5th May 2010
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    1. These terms apply to all Orange customers connecting or upgrading to a Mobile Broadband Animal with Laptop Service Plan ("the Laptop Service Plan"). Connection to the Laptop Service Plan is subject to status and a minimum contract length of 24 months. Connection to the Laptop Service Plan is subject to Mobile Broadband Animals terms as set out above.
    2. Laptops subject to availability.
    3. Laptops are subject to passing a credit check and may be subject to a deposit.
    4. During your minimum connection period you cannot migrate to another Mobile Broadband Animals Service Plan or Laptop Service Plan.
    5. Inclusive text messages bundles are included with your Laptop Service Plan, please see Price Guide for details. Any text usage over and above your inclusive text message bundle will be charged at standard rates, see Price Guide at www.orange.co.uk/mobilebbguideMay2010 for details.
    6. The laptop comes with a 24 month warranty which is provided by the manufacturer. Please see inbox material for details. Orange Care is not offered on the laptops.
    7. In the event that Orange agrees to the cancellation of a connection, then the Laptop as well as the USB Modem (as applicable), must be returned to Orange with all the original packaging within 30 days or you may be charged for them.
    8. The offer is not available in conjunction with any other promotion.
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    Internet everywhere with Animal terms November 2010
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    1. These terms apply to all Orange customers connecting or upgrading to a Mobile Broadband Animal Service Plan.
    2. Connection is subject to status and minimum term 12 month contract or other minimum connection period as stated in your agreement with Orange.
    3. All Mobile Broadband Animal plans are subject to such allowance as is set on the plan. Should you exceed your allowance, your standard out of bundle service plan rates will apply.
    4. Your inclusive allowance is for data usage and text messaging (where you have an inclusive text message bundle) from your laptop only. If you remove your mobile broadband SIM and use it for any other purpose, including voice and video calling, you will be charged at standard network rates. See the Mobile Broadband price guide at orange.co.uk/terms
    5. Your Quiet Time allowance can be used from midnight to 4pm.
    6. Unlimited WiFi allowance is provided by BT Wi-fi hotspots in the UK only and is subject to fair usage of 10GB per month. Usage significantly above the fair usage policy may result in suspension of WiFi services and/or suspension of your account.
    7. Orange Bill Promise is subject to fair usage. Orange Bill Promise is UK usage only and does not include roaming charges, additional bundle or service charges. Orange Bill Promise is an Additional Service and Orange reserves the right to remove Orange Bill Promise or amend the Orange Bill Promise cap at any time.
    8. Orange may additionally manage customers' data connection at peak times to preserve the best experience for the greatest number of users.
    9. If you exceed your allowance or any fair usage applicable (including the Orange Bill Promise), Orange may monitor usage and restrict your data connection and/or data consumption and/or require you to move to a service plan more appropriate to your use and/or disconnect you.
    10. The £5 existing customer discount is for Orange customers on a Pay Monthly, Pay as you Go or Orange Home subscription. Orange will withdraw this discount if a customer terminates their qualifying subscription and you will have to pay full price for your mobile broadband service plan.
    11. Usage in the UK only. No roll over of unused benefits. Roaming is subject to connection to foreign networks and cannot be guaranteed.
    12. Out of bundle charges for roaming and UK usage apply, see www.orange.co.uk/mobilebbguide for details.
    13. For details of Service Plan charges and for details of services not included see the Price Guide at www.orange.co.uk/mobilebbguide If you do not pay by Direct Debit charges set out in the Price Guide will apply.
    14. Connection to the service plans are, in addition to these terms, subject to your normal Terms and Conditions for the Supply of Orange Network Services which can be found at www.orange.co.uk/terms.
    15. Under the Orange coverage guarantee, if you don't have mobile broadband coverage at your main point of usage, you have the right to cancel your contract within two weeks from purchase. Any usage in that time will be charged. For details of charges see the Price Guide at www.orange.co.uk/mobilebbguide
    16. Orange reserves the right to replace, amend or withdraw the service plans (in whole or part) or these terms at any time on reasonable notice.
    17. Add on Bundle Terms
    18. Add on monthly bundles have a minimum subscription of one (1) calendar month from the date it is applied to your account and shall remain recurring unless and until you tell us that you want to stop using the bundle at any time . The charge for the bundle will be applied to your account on your billing date, which can be found on your bill. You can terminate this bundle at any time and it will be removed from your account.
    19. Add on monthly bundles are billed on a pro rata basis in the first month of connection to the Orange Network. This means that in your first month, you will receive a usage amount proportionate to the length of time until your next bill date. E.g. if you purchase a 1GB monthly bundle on 14th of the month and your billing date is on 28th, we will pro-rate half of the data allowance and half of the usual monthly cost in the first month. We will invoice you monthly in advance for monthly bundle charges
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    Internet Everywhere with Animals - Laptop terms November 2010
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    1. These terms apply to all Orange customers connecting or upgrading to a Mobile Broadband Animal with Laptop Service Plan ("the Laptop Service Plan"). Connection to the Laptop Service Plan is subject to status and a minimum contract length of 24 months. Connection to the Laptop Service Plan is subject to Mobile Broadband Animals terms as set out above.
    2. Laptops subject to availability.
    3. Laptops are subject to passing a credit check and may be subject to a deposit.
    4. During your minimum connection period you cannot migrate to another Mobile Broadband Animals Service Plan or Laptop Service Plan.
    5. Inclusive text messages bundles are included with your Laptop Service Plan, please see Price Guide for details. Any text usage over and above your inclusive text message bundle will be charged at standard rates, see Price Guide at www.orange.co.uk/mobilebbguide for details.
    6. The laptop comes with a 24 month warranty which is provided by the manufacturer. Please see inbox material for details. Orange Care is not offered on the laptops.
    7. In the event that Orange agrees to the cancellation of a connection, then the Laptop as well as the USB Modem (as applicable), must be returned to Orange with all the original packaging within 30 days or you may be charged for them.
    8. The offer is not available in conjunction with any other promotion.
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    iPad Plan Terms
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    1. These terms apply to all Orange customers connecting to an iPad Plan.
    2. Connection is subject to status and a 1 month contract as stated in your Agreement with Orange.
    3. The iPad plan does not have an inclusive allowance. Usage on this plan is priced per megabyte consumed and capped at £40 per monthly billing period, through the Orange Bill Promise.
    4. Your iPad plan SIM is for data usage from your iPad only. In particular, this plan does not include voice calls. If you remove your SIM and use it for any other purpose, you will be charged for that service at Orange's standard network rates.
    5. You will be eligible for a £10 free credit once your iPad plan has been activated. You can use this credit for the iPad plan usage and/or the optional iPad add-on bundles.
    6. Orange Bill Promise is subject to fair usage of 2GB per month over and above £40 expenditure on the iPad plan, within a billing month. The Orange Bill Promise cap is for UK usage only and does not include roaming charges, additional bundle or service charges. Orange Bill Promise is an Additional Service and Orange reserves the right to remove Orange Bill Promise or amend the Orange Bill Promise cap at any time.
    7. Orange may additionally manage customers' bandwidth at peak times to preserve the best experience for the greatest number of users.
    8. If you repeatedly or excessively exceed your allowance or any fair usage applicable (including the Orange Bill Promise), Orange may monitor usage and restrict your bandwidth and/or data consumption and/or require you to move to a service plan more appropriate to your use and/or disconnect you.
    9. Usage in the UK only. No roll over of unused benefits. No itemised billing is available.
    10. Roaming is subject to connection to foreign networks, the capability of the device and cannot be guaranteed. Out of bundle charges for roaming and UK usage apply, see www.orange.co.uk/mobilebbguide for details.
    11. For details of Service Plan charges and for details of services not included see the Price Guide at www.orange.co.uk/mobilebbguide If you do not pay by Direct Debit charges set out in the Price Guide will apply.
    12. Orange reserves the right to replace, amend or withdraw the service plans (in whole or part) or these terms at any time on reasonable notice.
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    free 16GB iPad2 for existing Orange Pay Monthly customers upgrading onto a 24 Month iPad Plan
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    1. This offer is for all existing Orange pay monthly customers (including mobile broadband customers) who are eligible to upgrade to our £30 a month iPad plan with a minimum conenction period of 24 months. You can either phone us, or visit our store, or check Your Account online to see whether you are eligible for this upgrade.
    2. Connection is subject to status. All use is in the UK only.
    3. If currently have the £5 Orange Mobile broadband discount, you will lose it when you upgrade on this offer.
    4. Your iPad Plan includes 2GB of data to use at any time. After that, usage in the UK will cost 5.1p per megabyte consumed and capped at £40 per monthly billing period, through the Orange Bill Promise. Once you have spent £40 extra in a billing month, your use under the Orange Bill Promise is subject to fair usage of 100MB per month. The Orange Bill Promise cap is for UK usage only and it's an Additional Service.
    5. You'll also get unlimited WiFi allowance is provided by BT Wi-fi hotspots in the UK only and is subject to fair usage of 10GB per month. Usage above 10GB per month may result in suspension of Wifi services and/or suspension of your account. As Orange isn't the provider of the Wifi service, we aren't responsible for whether there is Wifi available where you want it, or for the quality of that service. Remember that BT's terms, including those about acceptable use, will also apply to you when you use BT Wi-fi. You can see these here: www.btwifi.co.uk/terms-and-conditions/. We might swap your wifi service to another provider in future, provided that you get the same experience.
    6. If you exceed any fair usage applicable (including the Orange Bill Promise), Orange may monitor usage and restrict your data connection and/or data consumption and/or require you to move to a service plan or bundle more appropriate to your use and/or disconnect you.
    7. Orange may additionally manage customers' data connection at peak times to preserve the best experience for the greatest number of users.
    8. There's no roll over of unused benefits and itemised billing is not available. You can't use your iPad outside the UK. The prices if you don't pay by direct debit are set out in our price guide. You can't migrate to another service plan during your minimum connection period.
    9. For details of your plan's charges and for details of services not included see the Price Guide at www.orange.co.uk/mobilebbguide
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    iPad 24 Month Plan Terms
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    1. These terms apply to all Orange customers connecting or upgrading an iPad with an iPad plan. All use is in the UK only.
    2. Connection is subject to status and a 24 month minimum connection period
    3. Your iPad Plan includes 1GB of data to use at any time and 1GB of QuietTime data. QuietTime which runs from midnight to 4pm inclusive. After that, usage in the UK will cost 5.1p per megabyte consumed and capped at £40 per monthly billing period, through the Orange Bill Promise. Once you have spent £40 extra in a billing month, your use under the Orange Bill Promise is subject to fair usage of 100MB per month. The Orange Bill Promise cap is for UK usage only and it's an Additional Service.
    4. You'll also get unlimited WiFi allowance is provided by BT Wi-fi hotspots in the UK only and is subject to fair usage of 10GB per month. Usage above 10GB per month may result in suspension of Wifi services and/or suspension of your account. As Orange isn't the provider of the Wifi service, we aren't responsible for whether there is Wifi available where you want it, or for the quality of that service. Remember that BT's terms, including those about acceptable use, will also apply to you when you use BT Wi-fi. You can see these here: www.btwifi.co.uk/terms-and-conditions/ We might swap your wifi service to another provider in future, provided that you get the same experience.
    5. If you exceed any fair usage applicable (including the Orange Bill Promise), Orange may monitor usage and restrict your data connection and/or data consumption and/or require you to move to a service plan or bundle more appropriate to your use and/or disconnect you.
    6. Orange may additionally manage customers' data connection at peak times to preserve the best experience for the greatest number of users.
    7. There's no roll over of unused benefits and itemised billing is not available. You can't use your iPad outside the UK. The prices if you don't pay by direct debit are set out in our price guide. You can't migrate to another service plan during your minimum connection period.
    8. For details of your plan's charges and for details of services not included see the Price Guide at www.orange.co.uk/mobilebbguide
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    iPad add-on bundle terms
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    1. You can choose from 4 bundles to add to your iPad plan. All are for use in the UK only.
    2. You can choose 1 day of use for £2, which gives you 200MB of data or 1 week of use for £7.50 which gives you 1GB of data. The iPad 1day add-on bundle expires at midnight on the day of activation. The iPad 1 week add-on bundle expires at midnight on the 7th day after activation. Any unused bundle allowance will expire and you won't be able to use it again. Once you have used your inclusive allowance of data you'll be charged 5.1p per megabyte consumed and capped at £40 per monthly billing period, through the Orange Bill Promise.
    3. You can choose a monthly subscription for £15 which gives you unlimited data subject to a fair use policy of 3GB. Or you can choose to pay £25 a month for a service with a fair use policy amount of 10GB. Usage significantly above the fair usage policy may result in suspension of WiFi services and/or suspension of your account.
    4. The iPad monthly add-on bundles are recurring monthly bundles with a minimum subscription of one (1) calendar month from the date the bundle is applied to your account. The bundle will stay on your account until you ask us to remove it. The charge for the bundle will be applied to your account on your billing date, which can be found on your bill. You can terminate this bundle at any time it will be removed from your Account.
    5. You'll also get unlimited public Wifi at BT Wi-fi hotspots in the UK only included with each bundle. A fair Usage policy of 10GB a month applies. Usage above 10GB per month may result in suspension of Wifi services and/or suspension of your account. As Orange isn't the provider of the Wifi service, we aren't responsible for whether there is Wifi available where you want it, or for the quality of that service. Remember that BT's terms, including those about acceptable use, will also apply to you when you use BT Wi-fi. You can see these here: http://www.btwifi.co.uk/terms-and-conditions/ We might swap your wifi service to another provider in future, provided that you get the same experience.
    6. Bundles do not take effect until they have been activated. There may be a time delay between purchase and activation. Please allow up to 24 hours between purchase and activation. You can only have one iPad add on bundle on your iPad service plan at any time.
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    iPad SIM Only plan terms
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    1. These terms apply to all Orange customers connecting to an iPad SIM Only Plan. All use is in the UK only.
    2. Connection is subject to status and a 1 month contract. Unless you choose from one of our two monthly plans, you'll get a £10 credit to get you started. We'll automatically use your credit to pay for data use on your account or use it to pay for any bundles that you add, until it's used up.
    3. You won't get an inclusive data allowance unless you subscribe to one of our two SIM only plans or choose to add a monthly bundle to your plan. If you don't have one of those, or if you use up all your inclusive data, usage in the UK is priced at 5.1p per megabyte consumed and capped at £40 per monthly billing period, through the Orange Bill Promise. Once you have spent £40 extra in a billing month, your use under the Orange Bill Promise is subject to fair usage of 100MB per month. The Orange Bill Promise cap is for UK usage only and it's an Additional Service.
    4. You can choose from two monthly plans, each of which also includes unlimited use of BT Wi-fi. You'll also get unlimited WiFi allowance is provided by BT Wi-fi hotspots in the UK only and is subject to fair usage of 10GB per month. Usage above 10GB per month may result in suspension of Wifi services and/or suspension of your account. As Orange isn't the provider of the Wifi service, we aren't responsible for whether there is Wifi available where you want it, or for the quality of that service. Remember that BT's terms, including those about acceptable use, will also apply to you when you use BT Wi-fi. You can see these here: www.btwifi.co.uk/terms-and-conditions/ We might swap your wifi service to another provider in future, provided that you get the same experience.
    5. If you sign up to our £5 a month SIM only plan when you join, you'll get 250MB of data a month. If you sign up to our £10 a month SIM only plan when you join, you'll get 1GB a month of data to use at any time and 1GB of data to use at QuietTime, which runs from midnight to 4pm inclusive
    6. Orange may additionally manage customers' bandwidth at peak times
    7. If you repeatedly or excessively exceed your allowance or any fair usage applicable (including the Orange Bill Promise), Orange may monitor usage and restrict your bandwidth and/or data consumption and/or require you to move to a service plan more appropriate to your use and/or disconnect you.
    8. There's no roll over of unused benefits and itemised billing isn't available on this plan. You can't use your iPad outside the UK. The prices if you don't pay by direct debit are set out in our price guide. You can't migrate to another service plan during your minimum connection period.
    9. For details of your plan's charges and for details of services not included see the Price Guide at www.orange.co.uk/mobilebbguide
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    Mobile Broadband Animals with Tablet terms - December 2010
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    1. These terms apply to all Orange customers connecting or upgrading to a Mobile Broadband Animal with Tablet Service Plan with a 24 month minimum connection period (the "Tablet Plan"). Connection is subject to status and availability.
    2. Customers can not migrate to another service plan during their minimum connection period and may only upgrade in the last 90 days of their contract. If you upgrade any remaining months of your minimum connection period will be added to the minimum connection period for your new contract.
    3. Your Tablet Plan includes the data allowance set out in the plan. Should you exceed your allowance, standard out of bundle service plan rates will apply.
    4. Your Tablet Plan SIM is for UK data usage with your Tablet only. The plan does not include voice calls or text messages. If you remove your SIM and/or use it for any other purpose or exceed the plan's data allowance, you will be charged for that service at Orange's standard network rates.
    5. Quiet Time is for data usage between midnight and 4pm.
    6. Unlimited WiFi allowance is provided by BT Wi-fi hotspots in the UK only and is subject to fair usage of 10GB per month.
    7. Orange Bill Promise is subject to fair usage, is UK usage only and does not include roaming charges, additional bundle or service charges. Orange reserves the right to remove Orange Bill Promise or amend the fair usage policy at any time.
    8. If you exceed any fair usage applicable (including the Orange Bill Promise), Orange may monitor usage and restrict your data connection and/or data consumption and/or require you to move to a service plan or bundle more appropriate to your use and/or disconnect you.
    9. Orange may additionally manage customers' data connection at peak times to preserve the best experience for the greatest number of users.
    10. The £2 existing customer discount is for Orange customers with a current eligible Pay Monthly, Pay as you Go or Orange Home subscription. Orange will withdraw this discount if you terminate your qualifying subscription and you will have to pay full price for your Tablet Plan.
    11. No roll over of unused benefits. Itemised billing is not available.
    12. Roaming is subject to connection to foreign networks, the capability of the device and cannot be guaranteed. Out of bundle charges apply.
    13. For details of services not included within your Tablet Plan see the Price Guide at www.orange.co.uk/mobilebbguide If you do not pay by Direct Debit charges set out in the Price Guide will apply.
    14. Connection to the Tablet Plan is, in addition to these terms, subject to your normal Terms and Conditions for the Supply of Orange Network Services which can be found at www.orange.co.uk/terms.
    15. Orange reserves the right to replace, amend or withdraw the service plans (in whole or part) or these terms at any time on reasonable notice.
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    fixed broadband

    Orange Privacy and Cookie Policy
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    The following provides details about Our Privacy and Cookie Policy.

    Orange treats your privacy seriously. We use the personal information that we collect from you in accordance with this Privacy and Cookie Policy. We are subject to the data protection legislation and are registered with the Information Commissioner's Office.

    Who we are

    "Orange", "We" or "us" means Everything Everywhere Limited trading as Orange and our Group Companies. By Group Companies we mean the companies in which France Telecom SA have at least a 50% shareholding and the companies in which Deutsche Telekom AG have at least a 50% shareholding. Some of our Group Companies may be located in countries outside the European Economic Area (EEA).

    The services covered by this policy

    This Policy Only applies to web sites hosted by Orange which comprise the Orange portal service located at www.orange.co.uk and all the personal information collected by Orange from its services and collected from customers when they register for Orange's services, but does not apply to the third party companies, individuals, Organisations Or Other websites to which Orange links to. These sites Operate their Own privacy policy. We urge you to read these carefully.

    What we mean by personal information

    When we refer to personal information in this Policy, we mean information that can identify you as an individual Or is capable Of doing so. By personal information we don't mean general, statistical, aggregated Or anonymised information.

    Consent

    Your use Of Our services signifies your consent to us collecting and using personal information about you as specified below in accordance with this Policy. Should we choose to change Our Policy for any reason; the changes will be notified in writing to Our customers and also updated On Our portal, so that you are always kept informed Of how we collect and use your personal information, and when we may disclose it.

    How we collect information about you

    You may provide personal information when communicating with us. (i.e. when you fill Out your registration form to become a customer Of Orange Or any Of its services).

    You may Order a product Or a service and give your name, e-mail address, delivery address, credit Or debit card number and expiry date so that the Order can be processed and your products (or services where appropriate) delivered to you. Sometimes you may be asked for your telephone number.

    When you call Our Customer Service department, we may monitor Or record your calls and store details Of the phone number(s) you use to make the call. This information is used to better address your customer service needs.

    If you enter a competition Or promotion we will ask for your name, address and e-mail address and any Other relevant information.

    When you connect to the Internet using Our services we will collect your Calling Line Identification Number (CLI).

    We will collect information about your tastes and preferences both when you tell us what these are and by analysis Of customer traffic, including by using cookies (as described below).

    It may be that some Of the personal information you give us (for instance about your lifestyle Or health) is sensitive personal data within the meaning Of the Data Protection Act 1998. Any such information ("sensitive information") will Only be disclosed with your express consent.

    It may be that you provide to us details Of credit Or debit cards Or bank accounts in Order to make payments to us. Any such information ("confidential financial information") will be used Only for the specific purpose for which it was provided.

    How we use your information

    We may use your information to confirm that your Orders have been received, to validate you as a registered customer when using Our services and calling Our help desk, to prevent and detect criminal activity, fraud and misuse Of Or damage to Our services Or networks, to prosecute those responsible and to contact you to invite you to form part Of Our consumer panel Or research groups.

    We may use personal information collected about you to personalise your visits to Our web sites and recommend goods Or services to you. We also use the information to help us develop Our Offers and the layout Of Our web sites to ensure that Our services are as useful and enjoyable as possible.

    We may also use your personal information and process such information for the purposes Of management, research, analysis, corporate reporting, credit scoring and improving business efficiencies.

    We may use personal information collected about you to contact you by post, phone and electronic mail (that is email, picture, video, and SMS) about functionality changes to Our web site, services Or changes to Our terms and conditions Of use and to communicate with you about your customer benefits and advise you regarding the use Of Our services.

    We may use the information collected about you to contact you by post Or phone about new customer Offers and services. We may also contact you by electronic mail for these purposes subject to any preferences selected by you.

    Subject to your preferences in respect Of each Of Our services, selected third parties may use the personal information collected about you to contact you about information that you might find interesting.

    Other information we may collect

    We may collect network Or traffic data related to your use and access to Our services. Such data would include - but not be limited to - time spent using Our services and your Customer Line Identification Number. This information is used for billing purposes.

    We may also use some Of this information for research, segmentation Of Our customer base, marketing Our services and to understand and keep you informed about what is the best Internet access package for you according to your use Of Our services.

    We also collect information from visitors to Our websites and registered customers to help us improve the websites and services that we make available. The type Of information collected includes how many visitors visit Our web sites, how many customers log in, when they visited, for how long and which areas Of Our services. This information allows us to continuously improve Our services and develop them according to the taste Of Our customers and visitors.

    The information we collect from visitors to Our websites who are not registered users is anonymous and does not include personal information that allows us to identify you as an individual. However, if you are an Orange customer, the information collected from Our websites is not anonymous and Orange may use this information along with your preferences to tailor content, services and Offers for you.

    How long do we keep your information

    The periods we keep your information can vary according to the use given to the information. Unless there is a specific legal requirement to keep your information we will not keep it for longer than necessary for the purposes for which the data was collected Or for which it is to be further processed.

    Disclosing your information to third parties

    Orange reserves the right to access and disclose individually identifiable information to comply with applicable laws, regulations and lawful government requests, to Operate its systems properly Or to protect itself Or its users Or solve any customer disputes.

    We may provide aggregate statistics about Our sales, customers, traffic patterns and Other site information to third parties, but these statistics will not include any information that could personally identify you.

    We sometimes use Other companies to provide some Of Our services, Or to provide services to us Or distribute Our products. We may share your personal information with these companies, some Of whom may provide the services from Other countries Outside the EEA. These companies can and will process this information On behalf Of Orange, Only according to Our express instructions and applicable data protection legislation.

    How we protect your information

    When you review your account information Or Order products, Orange Offers the use Of a secure server. The secure server software encrypts the information that you input before it is transmitted to us. In addition, we have strict security procedures covering the storage and disclosure Of your information in Order to prevent unauthorised access and to comply with the Data Protection Act 1998. This means that sometimes we may ask you for proof Of identity before disclosing any personal information to you.

    Cookies explained

    A cookie is a piece Of information that is stored On your computer's hard drive by your web browser. On revisiting Our site Our computer server will recognise the cookie, giving us information about your visit.

    When we use cookies
    During the registration process

    We allocate cookies during the registration process for Our services. These cookies will hold information collected during your registration and will allow us to recognise you as a customer and provide you with the services you require. If your browser is set to reject cookies, you will not be able to register for Orange services. We may also use this data to better understand your interests while Online and to personalise your visits to Our websites.

    On different sections Of Our portal

    For visitors to Our web site, we use cookies to collect information. Our servers use two different types Of cookies. The first type is known as a 'session-based' cookie and is allocated to your computer Only for the duration Of your visit to Our web site. It helps you to move around the web site faster and, if you're a registered customer, it allows us to give you information relevant to your selected Orange service. This cookie automatically expires when you close down your browser.
    The second type Of cookie is known as a 'persistent' cookie. These cookies will remain On your computer for a period Of time set for each cookie.

    This cookie allows us to:

    Limit how Often you see a particular advertisement Or announcement On Our web site Identify your preferences when customising content for you Provide you with relevant self-help information Record how many times you visit a page Or advertisement Limit and record how Often you can vote in Our polls Confirm you are a registered user and save your login details when accessing certain services On Our website Collect statistics On the use Of Our services We may also use cookies and web beacons to ensure that Our mailing tools are working properly Other companies which advertise Or Offer their products Or services On Our web sites will also allocate cookies to your computer.

    These cookies are used:

    To serve advertisements On Our site and track whether these advertisements are clicked On by users To control how Often you are shown a particular advertisement To tailor content to your preferences To count the number Of anonymous users Of the site To provide security within shopping baskets Or transactions The types Of cookies they use and how they use the information generated by them will be governed by those companies' Privacy Policies. We have no control Over these.

    How you can refuse Or Opt Out Of cookies

    Most browsers are set by default to accept cookies automatically, but usually you can alter the settings Of your browser to prevent automatic acceptance and prompt you every time a cookie is sent to you Or to allow you to choose not to receive cookies at all. If you wish to block cookies, please follow the relevant link below for instructions. Take care to ensure that the instructions you select match the type and version Of your browser software:

    Microsoft Internet Explorer 6
    1. Select 'Tools' from the main task bar then 'Internet Options'
    2. Click On the 'Privacy' tab
    3. Choose the level Of cookie security you want, ranging from Block All Cookies, High, Medium High, Medium (default level), Low and Accept All Cookies

    For more detailed information On these Options under Internet Explorer 6, please visit the Microsoft website.

    Microsoft Internet Explorer 5
    1. Select 'Tools' from the main task bar then 'Internet Options'
    2. Change to the 'Security' tab and click 'Custom Level'
    3. Scroll down to the 'Cookies' section and set 'Disable'
    4. Click 'OK'
    Firefox 1.0
    1. Select 'Tools' from the main task bar and then 'Options'
    2. Click On the 'Privacy' panel and then click On 'Cookies'
    3. Uncheck the 'Allow sites to set cookies' Option
    4. Click 'OK'
    Netscape 7
    1. Select 'Edit' from the main task bar then 'Preferences'
    2. Expand 'Privacy & Security' in the category menu and click 'cookies'
    3. Select the requried Option under 'Cookie Acceptance Policy'
    4. Click 'OK'
    How you can manage your privacy preferences

    If you'd like to change your current privacy settings for electronic mail you can do so by unsubscribing to the address provided in each message Or by Opting in to receive these messages by contacting Orange.

    If you'd like to stop receiving telemarketing calls from us and Other companies, please contact the Telephone Preference Service On 0845 0700707 Or email the TPS and register your phone number(s).

    If you'd like to stop receiving direct marketing mailers from us and Other companies, please contact the Mail Preference Service, via their website

    If you'd like us to stop processing your information for marketing purposes please write to Orange customer care at the address below.

    How to find Out what personal information we hold about you

    If you want to know what personal information we hold about you and how it is processed, please follow these steps:

    1. If you would like an application form Or more information On how to make a subject access request, please complete the web formon our site. Please note that we'll require your contact details in Order to respond to your enquiry, however, this information will not be used for any Other purposes.
    2. Enclose a cheque for £10 payable to Cable & Wireless UK. Cable & Wireless is the company that manages these requests On behalf Of Orange.
    3. If you want specific information, please tell us, because this will speed up Our reply. Please also give us any relevant details to help us find the information you're looking for.
    Customer feedback

    You'll be pleased to learn that we take all your feedback and complaints seriously. If you'd like to ask us about the way we use your data, Or like to make any amendments to the information we hold about you, contact us.

    These terms of use were revised on 28th September 2010 and are subject to copyright © Everything Everywhere Limited 2010.

    hide
    terms of use for Orange Any Time
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    Notice: These terms and conditions (the "Terms of Use" or this "Agreement") set out the agreement between you and us under which we will provide you with access to the Internet using our Pay As You Go or Any Time services and related services and applications, for example, email facilities and personal web space. It is, therefore, very much in your interests to read them carefully.

    If there is anything in the Terms of Use that you do not understand then please contact our Customer Care Department as soon as possible by calling 0844 412 2202 (the "Customer Number"). Please note that calls to the Customer Support Number are charged at national rate and may be monitored for training, security and quality assurance purposes. If you do not understand any of the terminology used in the Terms of Use then please refer to our Internet glossary.

    Access to the Internet and our related services and applications consist of two distinct service elements, a telephone access element and Orange Member Services.

    The Orange Member Services comprise various Internet based services available to Members of Orange, for example email facilities including POP email (emails sent and received using software applications such as Microsoft's Outlook Express, where the client software resides on your computer) and Webmail Interface (your email account accessed using a web application from any computer connected to the Internet), personal web space, access to the World Wide Web and other services and applications (the "Member Services").

    The telephone access element enables your equipment to be connected to and access the Member Services. The telephone access element is provided either by the Pay As You Go service, a metered product with per minute call charges ("Pay As You Go"), or by Any Time, a flat-rate product with a fixed monthly fee ("Any Time").

    In this Agreement the term "Services" will mean the Member Services together with whichever of the telephone access elements you use from time to time to obtain access to the Member Services.

    Unless otherwise stated, the Services shall be provided to you by Everything Everywhere Limited trading as Orange, a company registered in England and Wales (company number 02382161) whose registered office is at Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW("Orange").

    1.becoming an Orange member

    1.1 You can only become a Member of Orange (a "Member") if:
    1.1.1 You have a valid contract with BT for telephone services; and
    1.1.2 You have a computer with Internet Explorer 5.0 or above.

    1.2 To subscribe to Any Time you must complete the Any Time registration by supplying the registration data requested. You may subscribe to Any Time using a sign up CD ROM or via our website or using other methods as introduced by us from time to time. Once you have successfully registered for Any Time (which will include agreeing to the Terms of Use) and such registration has been accepted by Orange you will become an Any Time subscriber and you will be able to use Any Time to access the Member Services. As an Any Time Member you also have access to the Pay As You Go service where if you use this service you will pay your telephone service provider per minute call charges. In the event that your Any Time subscription is cancelled you will be asked if you wish to become a Pay As You Go Member.

    1.3 You must ensure that the information that you give to us during registration is true, correct and complete. If there are any changes to your registration details you must inform us immediately either by calling the Customer Support Number or by sending us an email . If the Orange Member is not the same person as person who pays the Charges, then the Orange Member warrants that they have informed and have obtained from the bill payer the necessary consents and permissions for registering or changing account payment details and to allow Orange to process such details.

    1.4 By signing up for the Services you consent to our using and/or disclosing your personal data as follows:
    1.4.1 processing your application or changes to your registration details, which may involve credit checking by a credit reference agency who may record that a credit check has been made;
    1.4.2 disclosing certain personal details including account details to a bank, credit card operator or other payment processor for the purposes of setting up a continuous payment authority;
    1.4.3 providing registration details to any telecommunications provider who operates the telephone access network over which the Services are delivered;
    1.4.4 providing or arranging for third parties to provide any part of the Services including but not limited to customer care facilities and billing, email and tools and services, which may involve disclosing information about you to third parties solely for this purpose and who may provide such services outside the European Economic Area (EEA) as described in Orange's Privacy and Cookie Policy;
    1.4.5 providing you with communications about our Services, special announcements including but not limited to instructions, information, changes to the products, services and prices, organisational and administrative changes; and Service newsletters that shall include but not be limited to Member benefits (which are unconditional rewards rewarding Members for their time with us), competitions and any other
    relevant information relating to the provision of our Services;
    1.4.6 providing personal data to distributors of Orange Internet access products with whom Orange have a commercial relationship for the purpose of accounting and auditing.
    1.4.7 the caller line identification (CLI) number that is last used to access our Services may be used by Orange to contact you in the event that we are unable to contact you using the telephone number that you provided with your registration details.

    1.5 Otherwise, we will only use any personal data you provide in accordance with our Privacy Policy and subject to any preferences set by you during the registration process.

    1.6 During registration for any of the Services, we will issue you with a username and a password which are essential for your secure use of the Services. You will be responsible for keeping this information confidential and agree to take all necessary steps to ensure that it is kept secure and not disclosed to any unauthorised person. If you think that your username or password has been discovered or is being misused by someone else then you must tell us immediately and take all steps necessary (or requested by us) to prevent such use. If we think there is likely to be a misuse of the Services because of a breach of security we may:
    1.6.1 suspend your use of the Services; and/or
    1.6.2 change your password and then notify you that we have done this.

    1.7 We may accept instructions in connection with the Services from someone we are satisfied has your authority and, you agree that you will be responsible for all use of the Services whether or not authorised by you.

    1.8 When you have registered for Any Time we will provide you with, Any Time and the Member Services immediately subject to you completing the install procedure. The Member Services and Any Time are provided immediately when you
    register, therefore, you will not be able to cancel the contract under the Consumer Protection (Distance Selling) Regulations 2000 prior to any minimum contract term that you have agreed to.

    2. what you'll get as an Orange Member or Any Time subscriber

    2.1 By becoming a Member, you will be able, using access equipment, for example a personal computer, PDA, Internet enabled television or WAP telephone (each meeting the relevant specification described on the Orange website), to access the Member Services through a Pay As You Go dial-up telephone connection charged on a per minute basis. By becoming an Any Time subscriber, you will be able, using a computer, to access the Member Services through an Any Time dial-up telephone connection on payment of a monthly charge. Any Time dial-up connection is only available from the telephone number that you gave during registration or subsequently notified to us. Our Internet call packages are described on the Orange website.

    2.2 You will be responsible for any access equipment that you use in connection with the Services and you must use such equipment in accordance with any instructions and safety and security procedures applicable to it. Failure to do so may mean that you are unable to access the Internet and the Member Services.

    2.3 You will be able to use certain web pages owned and operated by Orange (including their content, search facilities, directory services, personal web space, email, newsgroups and other Internet services as amended and updated from time to time) that are not available to non-Members. We also offer a number of services that are available to both Members and non-Members through our portal, in respect of which specific terms and conditions, available on our website, will apply.

    2.4 Calls made to access the Member Services must be made either by the Pay As You Go service or Any Time using dial-up numbers and any dial-up application software (the "Dialler") that we will provide you with at the time you register for Pay As You Go or Any Time. Any calls made without using the correct dial-up numbers provided to you by us will remain your sole responsibility. We may make changes to your dial-up numbers at any time. Orange will provide all Services to you with reasonable skill and care and in accordance with the provisions of this Agreement.

    2.5 In order to prevent spam from entering and effecting the operation of our systems and Service, Orange may take any reasonable measure to block access to or delivery of any email which appears to be of an unsolicited nature and/or part of a bulk email transmission. We may also use within our systems virus screening technology which may result in the deletion or alteration of email and or email attachments, although we do not warrant that such technology will be effective against all virus attacks.

    3. charges

    3.1 The charges we will make will depend on the Internet call package or chargeable Member Services that you selected during registration or subsequently. All charges will be made in pounds sterling and a price list for the standard Internet call packages that we offer is available on our website. Other charging packages may be separately notified to you from time to time.

    3.2 In respect of Any Time or any chargeable Member Services we will collect payment from you for all charges in advance using the payment method you selected when you registered or subsequently notified to us. Your first payment will be debited from your selected payment method within 28 days of you completing the registration process and subsequent payments shall be made by means of a continuous payment authorisation using the credit or debit card or through your bank account using the details that you provided to us during registration or which you subsequently notify to us.

    3.3 If we are unable to collect the payments from you as they fall due, we may suspend or cancel Services and may forward the debt to an external agency for collection. You will pay our reasonable costs and expenses for collecting any late payments.

    3.4 We reserve the right to vary the charges for the Services and to introduce new payment methods at any time by writing or sending an email to you notifying you of the changes.

    4. your use of the services

    4.1 In order to access the Services you must make your telephone number or Caller Line Identification available when connecting to the Services. If you choose to restrict presentation of your telephone number or CLI, we may take such steps as we consider necessary to override that restriction on a per call basis. You consent to any steps we take to override the restriction on the telephone number or CLI presentation in order for us to provide you with the Services.

    4.2 Any Time is for consumer use. If you use the Services for business purposes you do so on the basis of an end user consumer particularly with respect to the treatment of VAT and you agree that you do so without any conditions, guarantees, warranties, whether express or implied including but not limited to any warranties or conditions as to satisfactory quality or fitness for a particular purpose, which are expressly excluded to the maximum extent permitted by law. You will not hold us responsible for any loss of profit, business, opportunity, goodwill, reputation, revenue or savings you expect to make, wasted expenditure or data being lost or corrupted. Nor will you hold us liable for damages which may or may not have been foreseeable at the time you entered the contract.

    4.3 You shall comply with any policies or guidelines we publish governing how you are allowed to make use of the Services ("Acceptable Use Policy").

    4.4 You shall not use, and shall take all reasonable steps to ensure that no other person uses, the Services:
    4.4.1 in a way that does not comply with the terms of any laws or any licence applicable to you or that is in any way unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
    4.4.2 to send, knowingly receive, upload, download, use or re-use any material which is abusive, indecent, defamatory, obscene or menacing, or in breach of any copyright, confidence, privacy or any other rights;
    4.4.3 to spam or send or procure the sending of any unsolicited advertising or promotional material;
    4.4.4 to cause annoyance, inconvenience or needless anxiety;
    4.4.5 to send or upload any material that contains viruses, Trojan horses, worms, time bombs or any other harmful programs;
    4.4.6 in a way that does not comply with any instructions that we or our agents have given to you (including instructions that we or our agents believe are necessary for health or safety reasons or to maintain the quality of the Services);
    4.4.7 to store more than 1000 emails or 100MB of emails in your email account with us;
    4.4.8 to send POP emails greater than 10MB in size (including attachments) or send emails greater than 3MB in size (including no more than 6 attachments) using the Webmail Interface;
    4.4.9 to provide bureau services, or resell the Services, to any person.

    4.5 If you have not followed the above guidelines or Acceptable Use Policy, you agree to indemnify us and/or our agents against any costs or losses we and/or our agents may incur as a result of any claims or legal proceedings that are brought or threatened against us and/or our agents by anyone else.

    4.6 In order to provide you with the Services, Orange will attach cookies to your system that are essential to enable us to identify you as a Member to understand and facilitate your use of the Services. We also use cookies to ensure that our mailing tools are working correctly. You hereby consent to receiving the cookies by accepting these Terms of Use. Further details on how we use the information generated from the cookies is set out in our Privacy Policy.

    5. limitations on the services

    5.1 You should note that various elements of the Services are not provided by us but instead by other companies. We are therefore unable to guarantee that such products and services or any websites accessible via the Services are virus or error free. You should check all emails, attachments or files before downloading them.

    5.2 We take reasonable steps to safeguard the security of any information you input or send to us in connection with the Services by using secure servers and encryption technology, however, we accept no responsibility for any damage that you may suffer as a result of the loss of confidentiality of such information.

    5.3 You acknowledge that licensed telephone operators provide the telephone networks which are utilised by us and therefore we cannot guarantee that the Services will be uninterrupted or error free. Similarly, we cannot guarantee that the transmission of information over the Internet will be secure or that you will be able to access the Internet at all times or at the speeds that we have indicated are available.

    5.4 As part of the Member Services we may provide you with email facilities, web hosting and other services that involve us providing storage space on our computers. In order to manage our computers and services we may restrict the amount of storage space provided. Limits may be by reference to the physical amount of web space made available to you, the number of email messages held, the size of any attachments sent or any other method we may specify. We reserve the right to vary these limits from time to time and we will keep you informed by email of any changes. We also reserve the right to refuse to accept material and/or to delete material, which exceeds the relevant limit. The current limit is as set out in Clauses 4.4.7 and 4.4.8 above.

    5.5 Internet access is subject to our network traffic management controls. We reserve the right to disconnect you from the Internet after 2 hours continuous use and/or 20 minutes of inactivity during connection. As a consequence, our Any Time dial-up Internet access package may not be suitable for downloading files which require continuous connection in excess of these times.

    5.6 We may provide you with software that enables you to use the Services. You must not copy or modify this software (unless allowed by law) or use it for any purpose other than to access the Services in accordance with these Terms of Use. If specified by us, you must only access the Services using this software or in an alternative way that we have authorised.

    5.7 The Services and associated software are provided to you for your use only and you must not resell, transfer, assign or sub-licence them or any part of them to any other person.

    6. suspension and termination of the services

    6.1 If you do not follow the guidelines set out under Clause 4 then we may suspend or terminate the Services. We may also suspend or terminate the Services or any part of them if you fail or have failed to pay any charges for any other service that we or our affiliates may supply or you have used such services in breach of the applicable terms and conditions.

    6.2 In the case of Pay As You Go, we reserve the right to suspend or terminate your use of the Services without notice if you do not connect to the Internet using the Member Services at least once in each period of 90 days.

    6.3 We reserve the right to suspend, restrict, or terminate your access to the Services or any part of them if we believe your use of the Services causes or is likely to cause the whole or part of the Services to be interrupted, damaged, rendered less efficient or in any way impaired.

    6.4 You understand that as a flat rate Internet user, Any Time is not intended to be available on an "always on" basis and we may suspend your access if we think that you are using Any Time in a manner which, in our opinion, makes abnormal demands on the network from a single connection and/or amounts to unreasonably excessive use of Any Time.

    6.5 We may need to temporarily suspend any or all of the Services without notice in order to repair, maintain or improve the Services or our network, or in an emergency. If we need to do this we will try to keep you informed and to keep interruptions to a minimum, although we cannot always guarantee to do so.

    7. our rights and obligations

    7.1 We reserve the right to forward your contact details to the police, or other regulatory or government authorities where properly requested to do so; we may also forward contact details where a complaint arises concerning your use of the Services and where that use is deemed by us to be inconsistent with these Terms of Use.

    7.2 Your dealings with, and interest in, promotions, services, or merchants found via the Member Services are solely between you and the person with whom you are dealing unless we expressly state otherwise.

    7.3 We, or our merchants and content providers found via the Services, may provide links to other web sites or resources. We are unable to accept responsibility for these web sites or resources; neither have we endorsed their content, products or services merely because they are accessible via the Services.

    7.4 We make all reasonable efforts to ensure that all information provided by us in connection with the Member Services is accurate at the time of its inclusion, however, there may be errors, inaccuracies or omissions in respect of such information. If you are aware of any inaccuracies please call our Customer Support Number 0844 412 2202 and we shall make the necessary changes.

    7.5 As part of the Service, we provide you with links to websites over which we have no operational control. If you access such websites you do so at your own risk. You shall be solely responsible for any decisions and actions taken based on the information contained on such websites.

    7.6 Some modifications may need to be made to your computer to use the Services and it is your responsibility to ensure that such modifications do not invalidate the terms of any warranty or contracts you may have in relation to the computer. We shall have no liability for any claim that your warranty has been invalidated or a contract breached as a result of work carried out by you, us or our agents in order to make your computer operate with the Services.

    8. terms and termination of this agreement

    8.1 This Agreement will operate from the time we accept all your registration details during the registration process and will continue unless and until terminated by either of us as set out under Clause 6 and this Clause 8.

    8.2 You may terminate either:

    8.2.1 your use of Any Time and continue to use Pay As You Go and the Member Services (with the use of Pay As You Go or the Member Services being in accordance with this Agreement); or

    8.2.2 your use of all the Services and this entire Agreement; at any time and without reason, on the same day as you give notice to us by telephone.

    8.3 We may terminate this Agreement or any part of it, at any time for any reason on one month notice to you, unless we terminate pursuant to Clause 6 without notice.

    8.4 We may also terminate the Agreement or any part of it or suspend the supply of any of the Services to you, immediately and without notice if:
    8.4.1 you breach these Terms of Use;
    8.4.2 you or any person using your account misuses the Services in any way, including, without limitation, misuse in the manner set out under Clause 4.4;
    8.4.3 bankruptcy or other insolvency proceedings are brought against you, or if you are unable to pay your debts as they become due, fail to make payments as they fall due, or you cancel your continuous payment authorisation preventing us from collecting payment as it becomes due;
    8.4.4 you are no longer able lawfully to receive the Services;
    8.4.5 you no longer have an appropriate residential telephone account from which the Internet is accessed or satisfy the conditions for becoming a Member as set out in Clause 1.1; or
    8.4.6 We can no longer provide the Services or provide the Services in a way that we deem appropriate.

    8.5 If the Services are suspended or restricted by us, as described under Clause 6, you must continue paying charges (if applicable) unless and until this Agreement is terminated.

    8.6 In the event that this Agreement is terminated for any reason other than under Clause 8.3, you will remain responsible for all charges due under this Agreement until the end of the month in which this Agreement is terminated but you will not be entitled to a refund of any charges already paid in advance. Where we terminate this Agreement under Clause 8.3 and do not offer comparable services to replace the Services you shall be reimbursed for amounts you have paid in advance on a pro-rata basis from the date of expiry of the notice given under Clause 8.3.

    8.7 In the event of termination, all the information we are storing on your behalf on our servers may be deleted and in particular we may delete all the emails in your email account.

    9. our liability to you

    9.1 We do not limit our liability if you die or are injured as a result of our negligence or you suffer loss as a consequence of any fraud by us.

    9.2 We screen emails against known viruses using a third party's antivirus software before we deliver emails to your Orange email account. However, it cannot be guaranteed that all viruses, trojans or other items will be filtered out before infecting your computer. We recommend that you protect your computer by installing a virus checker and firewall.

    9.3 Orange shall not be liable to you, either in contract, tort (including negligence) or otherwise for any losses which are related to you or your business such as loss of data, loss of profits, loss or revenue or business interruption or any losses which are not reasonably foreseeable by us.

    9.4 Except as set out in Clause 9.1 any liability we may have to you is limited to £5000 in any 12 month period.

    9.5 We are not liable for any failure to perform our obligations if we are prevented from doing so by an event beyond our reasonable control (which may include, without limitation, strikes; labour disputes; acts of God; war; riot; civil action; malicious acts or damage; compliance with any law, governmental or regulatory order, rule, regulation or direction; any act or omission of any government or other competent authority; accident; equipment or services failure, including the unavailability of third party telecommunications services, lines, or other equipment; fire; flood or storm).

    9.6 If any provision of this Agreement is held by a court to be unreasonable, inapplicable or unenforceable such provision will be deemed removed without affecting the remaining provisions.

    10. complaints procedure

    10.1 If you have a complaint about any aspect of the Services, please let us know by calling the Customer Support Number and we will endeavour to resolve any complaints as soon as is reasonably possible.

    10.2 If you are not satisfied that your complaint has been resolved, you can escalate your issue, in writing, to
    Orange Customer Care, PO Box 486, Rotherham, S63 5ZX
    . Once your complaint has been fully investigated we shall reply to you.

    11. giving notice

    11.1 Unless otherwise provided in these Terms of Use, any notices must be sent by email, post or delivered by hand as follows:
    11.1.1 to you, at the address you have given us or the email address given to us in your registration details or to any other address you provide to us subsequently in accordance with Clause 11.1.2; and
    11.1.2 to us by telephone by calling the Customer Support Number or by post addressed to
    Orange Customer Care, PO Box 486, Rotherham, S63 5ZX

    11.2 In the case of notices sent by email, such notices shall be deemed to be received when capable of being accessed by you. In the case of notices sent by post, such notices shall be deemed to be received on the second business day after posting.

    12. changes to the services or the terms of use

    12.1 We may alter and/or amend at any time:
    12.1.1 any aspect of the Services upon giving you one month notice in advance, of such alteration taking effect, provided such alteration or amendment does not require any material change to this Agreement; and
    12.1.2 this Agreement upon giving you one month notice in advance of any such amendment taking effect. If, upon receiving any such notice, you do not wish to continue with the Services, you may terminate the Agreement upon giving us written notice. Subject to Clause 8.6, your notice shall take effect upon the earlier of 7 days from our receipt of your notice or the date upon which the amended Agreement would otherwise have taken effect.

    12.2 You will be deemed to have accepted any alteration and/or amendment to the Agreement and/or the Services if you continue to use the Services after the relevant period of notice has expired.

    13. other things you need to know

    13.1 You may not transfer this Agreement or any part of it to anyone else.

    13.2 Without affecting your right to terminate this agreement under Clause 8.2 or your other rights, we may transfer this Agreement to any person taking over the supply of the Services or sub-contract the provision of the Services or any part of it to any other person without your prior consent by giving you notice. We shall ensure that if we sub-contract any of the elements of the Services there shall be no detrimental affect to either you or the Services provided.

    13.3 If any part of this Agreement is found to be illegal or unenforceable, this will not affect the validity and enforceability of the remainder of the Agreement.

    13.4 If either of us delay or fail to enforce any right under this Agreement that will not be deemed to be a waiver of that right and will not prevent that right or any other right or remedy from being exercised or enforced.

    13.5 We intend to rely upon the written terms set out in this Agreement for the Service that we provide to you. We acknowledge that you may receive written and verbal information from our Customer Services staff which shall also be incorporated into this Agreement.

    13.6 Nothing in this Agreement is intended to create any rights under the Contracts (Rights of Third Parties) Act 1999, which is enforceable, by any person who is not a party to this Agreement. Nothing in this Agreement shall affect any right or remedy of a third party which exists or is available other than as a result of the aforementioned Act.

    13.7 The provision of the Services and the application of this Agreement are governed by English Law and the parties hereby agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute or matter arising out of or in connection with this Agreement.

    These terms of use were revised on 28th September 2010 and are subject to copyright © Everything Everywhere Limited 2010.

    hide
    terms of use for Orange Pay As You Go
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    Notice: These terms and conditions (the "Terms of Use" or this "Agreement") set out the agreement between you and us under which we will provide you with access to the Internet using our Pay As You Go services and related services and applications, for example, email facilities and personal web space. It is, therefore, very much in your interests to read them carefully.

    If there is anything in the Terms of Use that you do not understand then please contact our Customer Care Department as soon as possible by calling 0844 412 2202 (the "Customer Support Number"). Please note that calls to the Customer Support Number are charged at national rate and may be monitored for training, security and quality assurance purposes. If you do not understand any of the terminology used in the Terms of Use then please refer to our Internet glossary.

    Access to the Internet and our related services and applications consist of two distinct service elements, a telephone access element and Orange Member Services. The Orange Member Services comprise various Internet-based services available to Members of Orange, for example email facilities including POP email (emails sent and received using software applications such as Microsoft's Outlook Express, where the client software resides on your computer) and Webmail Interface (your email account accessed using a web application from any computer connected to the Internet), personal web space, access to the World Wide Web and other services and applications (the "Member Services").

    The telephone access element enables your equipment to be connected to and access the Member Services. The telephone access element is provided by the Pay As You Go service, a metered product with per minute call charges ("Pay As You Go").

    In this Agreement the term "Services" will mean the Member Services together with whichever of the telephone access elements you use from time to time to obtain access to the Member Services.

    Unless otherwise stated, the Services shall be provided to you by Everything Everywhere Limited trading as Orange, a company registered in England and Wales (company number 02382161) whose registered office is at Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW.

    References to "Orange" and to "we", "our" and "us" shall be taken to mean Everything Everywhere Limited trading as Orange.

    1. Becoming an Orange Member

    1.1 You can only become a Member of Orange (a "Member") and maintain your Member Services if:
    1.1.1 You have a valid contract for analogue telephone services with a reputable telephone service provider; and
    1.1.2 You have a computer with appropriate hardware, software and operating system specifications.

    1.2 You can sign up for Pay As You Go using a signup CD-ROM or via our website. If you prefer, you can call the Customer Support Number and complete the initial registration steps by telephone. Once you have successfully registered for Pay As You Go (which will include agreeing to the Terms of Use) and such registration has been accepted by Orange then you will become a Member and you will automatically be able to use the Pay As You Go service and the Member Services.

    1.3 You must ensure that the information that you give to us during registration is true, correct and complete. If there are any changes to your registration details you must inform us immediately either by calling the Customer Support Number or by sending us an email.

    1.4 By signing up for the Services you consent to our using and/or disclosing your personal data as follows:
    1.4.1 processing your application or changes to your registration details, which may involve credit checking by a credit reference agency who may record that a credit check has been made;
    1.4.2 disclosing certain personal details including account details to a bank, credit card operator or other payment processor for the purposes of setting up a continuous payment authority;
    1.4.3 providing registration details to any telecommunications provider who operates the telephone access network over which the Services are delivered;
    1.4.4 providing or arranging for third parties to provide any part of the Services including but not limited to customer care facilities and billing, email and tools and services, which may involve disclosing information about you to third parties solely for this purpose and who may provide such services outside the European Economic Area (EEA) as described in Orange's Privacy and Cookie Policy;
    1.4.5 providing you with communications about our Services, special announcements including but not limited to instructions, information, changes to the products, services and prices, organisational and administrative changes; and Service newsletters that shall include but not be limited to Member benefits (which are unconditional rewards rewarding Members for their time with us), competitions and any other relevant information relating to the provision of our Services;
    1.4.6 providing personal data to distributors of Orange Internet access products with whom Orange have a commercial relationship for the purpose of accounting and auditing; and
    1.4.7 the caller line identification ('CLI') number that is last used to access our Services may be used by Orange to contact you in the event that we are unable to contact you using the telephone number that you provided with your registration details.

    1.5 Otherwise, we will only use any personal data you provide in accordance with our Privacy Policy and subject to any preferences set by you during the registration process or subsequently.

    1.6 During registration for any of the Services, we will issue you with a username and a password which are essential for your secure use of the Services. You will be responsible for keeping this information confidential and agree to take all necessary steps to ensure that it is kept secure and not disclosed to any unauthorised person. If you think that your username or password has been discovered or is being misused by someone else then you must tell us immediately and take all steps necessary (or requested by us) to prevent such use. If we think there is likely to be a misuse of the Services because of a breach of security we may:
    1.6.1 suspend your use of the Services; and/or
    1.6.2 change your password and then notify you that we have done this.

    1.7 We may accept instructions in connection with the Services from someone we are satisfied has your authority and, you agree that you will be responsible for all use of the Services whether or not authorised by you.

    1.8 When you become a Member, we will provide you with Member Services and the Pay As You Go service immediately. The Member Services and Pay As You Go are provided immediately when you register, therefore, you will not be able to cancel the contract under the Consumer Protection (Distance Selling) Regulations 2000 if your contract is for a minimum period.

    2. What you will get as an Orange Member

    2.1 By becoming a Member, you will be able, using access equipment, for example a personal computer, PDA, Internet-enabled television or WAP telephone (each meeting the relevant specification described on the Orange website), to access the Member Services through a Pay As You Go dial-up telephone connection charged on a per minute basis. Our Internet call packages are described here on the Orange website.

    2.2 You will be responsible for any access equipment that you use in connection with the Services and you must use such equipment in accordance with any instructions and safety and security procedures applicable to it. Failure to do so may mean that you are unable to access the Internet and the Member Services.

    2.3 You will be able to use certain web pages owned and operated by Orange (including their content, search facilities, directory services, personal web space, email, newsgroups and other Internet services as amended and updated from time to time) that are not available to non-Members. We also offer a number of services that are available to both Members and non-Members through our portal, in respect of which specific terms and conditions, available here on our website, will apply.

    2.4 Calls made to access the Member Services must be made by the Pay As You Go service using dial-up numbers that we will provide you with at the time you register for Pay As You Go. Any calls made without using the correct dial-up numbers provided to you by us will remain your sole responsibility. We may make changes to your dial-up numbers at any time. Orange will provide the Member Services and Pay As You Go telephone access to you with reasonable skill and care and in accordance with the provisions of this Agreement.

    2.5 In order to prevent spam from entering and effecting the operation of our systems and Service, Orange may take any reasonable measure to block access to or delivery of any email which appears to be of an unsolicited nature and/or part of a bulk email transmission. We may also use within our systems virus screening technology which may result in the deletion or alteration of email and or email attachments, although we do not warrant that such technology will be effective against all virus attacks.

    3. Charges

    3.1 The charges we will make will depend on the Internet call package or chargeable Member Services that you selected during registration or subsequently. All charges will be made in pounds sterling and a price list for the standard Internet call packages that we offer is available here. Other charging packages may be separately notified to you from time to time.

    3.2 Pay As You Go is charged to you either as an 0844 or 0845 call by your telephone service provider depending upon what dial up numbers you have been provided with. All charges shall appear on your telephone bill from your telephone service provider.

    3.3 We reserve the right to vary the charges and to introduce new payment methods at any time by writing or sending an email to you notifying you of the changes.

    3.4 In the event of a variation to the charges that you pay to your telephone service provider for Pay As You Go, in order for you to continue to use the Service we are required by regulation to change the telephone number that you use to access the Service. You will be requested, in writing, to download new internet settings (including but not limited to telephone numbers) to your computer. In the event that you do not download the new internet settings when requested to do so, we reserve the right to either suspend your access the Internet and/or terminate this Agreement immediately.

    4. Your use of the services

    4.1 In order to access the Services you must make your telephone number or Caller Line Identification available when connecting to the Services. If you choose to restrict presentation of your telephone number or CLI, we may take such steps as we consider necessary to override that restriction on a per call basis. You consent to any steps we take to override the restriction on the telephone number or CLI presentation in order for us to provide you with the Services.

    4.2 If you use the Services for business purposes you agree that you do so without any conditions, guarantees, warranties, whether express or implied including but not limited to any warranties or conditions as to satisfactory quality or fitness for a particular purpose, which are expressly excluded to the maximum extent permitted by law. You will not hold us responsible for any loss of profit, business, opportunity, goodwill, reputation, revenue or savings you expect to make, wasted expenditure or data being lost or corrupted. Nor will you hold us liable for damages which may or may not have been foreseeable at the time you entered the contract.

    4.3 You shall comply with any policies or guidelines we publish governing how you are allowed to make use of the Services ("Acceptable Use Policy").

    4.4 You shall not use, and shall take all reasonable steps to ensure that no other person uses, the Services:
    4.4.1 in a way that does not comply with the terms of any laws or any licence applicable to you or that is in any way unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
    4.4.2 to send, knowingly receive, upload, download, use or re-use any material which is abusive, indecent, defamatory, obscene or menacing, or in breach of any copyright, confidence, privacy or any other rights;
    4.4.3 to spam or send or procure the sending of any unsolicited advertising or promotional material;
    4.4.4 to cause annoyance, inconvenience or needless anxiety;
    4.4.5 to send or upload any material that contains viruses, Trojan horses, worms, time bombs or any other harmful programs;
    4.4.6 in a way that does not comply with any instructions that we or our agents have given to you (including instructions that we or our agents believe are necessary for health or safety reasons or to maintain the quality of the Services);
    4.4.7 to store more than 1000 emails or 100MB of emails in your email account with us;
    4.4.8 to send POP emails greater than 10MB in size (including attachments) or send emails greater than 3MB in size (including no more than 6 attachments) using the Webmail Interface;
    4.4.9 to provide bureau services, or resell the Services, to any person.

    4.5 If you have not followed the above guidelines or Acceptable Use Policy, you agree to indemnify us and/or our agents against any costs or losses we and/or our agents may incur as a result of any claims or legal proceedings that are brought or threatened against us and/or our agents by anyone else.

    4.6 In order to provide you with the Services, Orange will attach cookies to your system that are essential to enable us to identify you as a Member to understand and facilitate your use of the Services. We also use cookies to ensure that our mailing tools are working correctly. You hereby consent to receiving the cookies by accepting these Terms of Use. Further details on how we use the information generated from the cookies is set out in our Privacy and Cookie Policy.

    5. Limitations on the services

    5.1 You should note that various elements of the Services are not provided by us but instead by other companies. We are therefore unable to guarantee that such products and services or any websites accessible via the Services are virus or error free. You should check all emails, attachments or files before downloading them.

    5.2 We take reasonable steps to safeguard the security of any information you input or send to us in connection with the Services by using secure servers and encryption technology, however, we accept no responsibility for any damage that you may suffer as a result of the loss of confidentiality of such information.

    5.3 You acknowledge that licensed telephone operators provide the telephone networks which are utilised by us and therefore we cannot guarantee that the Services will be uninterrupted or error free. Similarly, we cannot guarantee that the transmission of information over the Internet will be secure or that you will be able to access the Internet at all times or at the speeds that we have indicated are available.

    5.4 As part of the Member Services we may provide you with email facilities, web hosting and other services that involve us providing storage space on our computers. In order to manage our computers and services we may restrict the amount of storage space provided. Limits may be by reference to the physical amount of web space made available to you, the number of email messages held, the size of any attachments sent or any other method we may specify. We reserve the right to vary these limits from time to time and we will keep you informed by email of any changes. We also reserve the right to refuse to accept material and/or to delete material, which exceeds the relevant limit. The current limit is as set out in Clauses 4.4.7 and 4.4.8 above.
    5.5 We may provide you with software that enables you to use the Services. You must not copy or modify this software (unless allowed by law) or use it for any purpose other than to access the Services in accordance with these Terms of Use. If specified by us, you must only access the Services using this software or in an alternative way that we have authorised.

    5.6 The Services and associated software are provided to you for your use only and you must not resell, transfer, assign or sub-licence them or any part of them to any other person.

    6. Suspension and termination of the services

    6.1 If you do not follow the guidelines set out under Clause 4 then we may suspend or terminate the Services. We may also suspend or terminate the Services or any part of them if you fail or have failed to pay any charges for any other service that we or our affiliates may supply or you have used such services in breach of the applicable terms and conditions.

    6.2 We reserve the right to suspend or terminate your use of the Services without notice if you do not connect to the Internet using the Member Services at least once in each period of 90 days.

    6.3 We reserve the right to suspend, restrict, or terminate your access to the Services or any part of them if we believe your use of the Services causes or is likely to cause the whole or part of the Services to be interrupted, damaged, rendered less efficient or in any way impaired.

    6.4 We may need to temporarily suspend any or all of the Services without notice in order to repair, maintain or improve the Services or our network, or in an emergency. If we need to do this we will try to keep you informed and to keep interruptions to a minimum, although we cannot always guarantee to do so.

    7. Our rights and obligations

    7.1 We reserve the right to forward your contact details to the police, or other regulatory or government authorities where properly requested to do so; we may also forward contact details where a complaint arises concerning your use of the Services and where that use is deemed by us to be inconsistent with these Terms of Use.
    7.2 Your dealings with, and interest in, promotions, services, or merchants found via the Member Services are solely between you and the person with whom you are dealing unless we expressly state otherwise.

    7.3 We, or our merchants and content providers found via the Services, may provide links to other web sites or resources. We are unable to accept responsibility for these web sites or resources; neither have we endorsed their content, products or services merely because they are accessible via the Services.

    7.4 We make all reasonable efforts to ensure that all information provided by us in connection with the Member Services is accurate at the time of its inclusion. However, there may be errors, inaccuracies or omissions in respect of such information. If you are aware of any inaccuracies please call our Customer Support Number 0844 412 2202 and we shall endeavour to make the necessary changes.

    7.5 As part of the Service, we provide you with links to websites over which we have no operational control. If you access such websites you do so at your own risk. You shall be solely responsible for any decisions and actions taken based on the information contained on such websites.

    7.6 Some modifications may need to be made to your computer to use the Services and it is your responsibility to ensure that such modifications do not invalidate the terms of any warranty or contracts you may have in relation to the computer. We shall have no liability for any claim that your warranty has been invalidated or a contract breached as a result of work carried out by you, us or our agents in order to make your computer operate with the Services.

    8. Terms and termination of this agreement

    8.1 This Agreement will operate from the time we accept all your registration details during the registration process and will continue unless and until terminated by either of us as set out under Clause 6 and this Clause 8.

    8.2 You may terminate your use of the Services at any time.

    8.3 We may terminate this Agreement or any part of it, at any time for any reason on one month notice to you, unless we terminate pursuant to Clause 6 without notice.

    8.4 We may also terminate the Agreement or any part of it or suspend the supply of any of the Services to you, immediately and without notice if:
    8.4.1 you breach these Terms of Use;
    8.4.2 you or any person using your account misuses the Services in any way, including, without limitation, misuse in the manner set out under Clause 4.4;
    8.4.3 bankruptcy or other insolvency proceedings are brought against you, or if you are unable to pay your debts as they become due, fail to make payments as they fall due, or you cancel your continuous payment authorisation preventing us from collecting payment as it becomes due;
    8.4.4 you are no longer able lawfully to receive the Services;
    8.4.5 you no longer have an appropriate residential telephone account from which the Internet is accessed or satisfy the conditions for becoming a Member as set out in Clause 1.1; or
    8.4.6 We can no longer provide the Services or provide the Services in a way that we deem appropriate.

    8.5 If the Services are suspended or restricted by us, as described under Clause 6, you must continue paying charges (if applicable) unless and until this Agreement is terminated.

    8.6 In the event that this Agreement is terminated for any reason other than under Clause 8.3, you will remain responsible for all charges due under this Agreement until the end of the month in which this Agreement is terminated but you will not be entitled to a refund of any charges already paid in advance. Where we terminate this Agreement under Clause 8.3 and do not offer comparable services to replace the Services you shall be reimbursed for amounts you have paid in advance on a pro-rata basis from the date of expiry of the notice given under Clause 8.3.

    8.7 In the event of termination, all the information we are storing on your behalf on our servers may be deleted and in particular we may delete all the emails in your email account.

    9. Our liability to you

    9.1 We do not limit our liability if you die or are injured as a result of our negligence or you suffer loss as a consequence of any fraud by us.

    9.2 We screen emails against known viruses using a third party's antivirus software before we deliver emails to your Orange email account. However, it cannot be guaranteed that all viruses, trojans or other items will be filtered out before infecting your computer. We recommend that you protect your computer by installing a virus checker and firewall.

    9.3 Orange shall not be liable to you, either in contract, tort (including negligence) or otherwise for any losses which are related to you or your business such as loss of data, loss of profits, loss or revenue or business interruption or any losses which are not reasonably foreseeable by us.

    9.4 Except as set out in Clause 9.1 any liability we may have to you howsoever arising out of this Agreement is limited to £5000 in any 12 month period.

    9.5 We are not liable for any failure to perform our obligations if we are prevented from doing so by an event beyond our reasonable control (which may include, without limitation, strikes; labour disputes; acts of God; war; riot; civil action; malicious acts or damage; compliance with any law, governmental or regulatory order, rule, regulation or direction; any act or omission of any government or other competent authority; accident; equipment or services failure, including the unavailability of third party telecommunications services, lines, or other equipment; fire; flood or storm).

    9.6 If any provision of this Agreement is held by a court to be unreasonable, inapplicable or unenforceable then such provision will be deemed removed without affecting the remaining provisions.

    10. Complaints procedure

    10.1 If you have a complaint about any aspect of the Services, please let us know by calling the Customer Support Number and we will endeavour to resolve any complaints as soon as is reasonably possible.

    10.2 If you are not satisfied that your complaint has been resolved, you can escalate your issue, in writing, to Orange Customer Care,
    PO Box 486, Rotherham, S63 5ZX
    . Once your complaint has been fully investigated we shall reply back to you.

    11. Giving notice

    11.1 Unless otherwise provided in these Terms of Use, any notices must be sent by email, post or delivered by hand as follows:
    11.1.1 to you, at the address you have given us or the email address given to us in your registration details or to any other address you provide to us subsequently in accordance with Clause 11.1.2; and
    11.1.2 to us by telephone by calling the Customer Support Number or by post addressed to
    Orange Customer Care,
    PO Box 486, Rotherham, S63 5ZX.

    11.2 In the case of notices sent by email, such notices shall be deemed to be received when capable of being accessed by you. In the case of notices sent by post, such notices shall be deemed to be received on the second business day after posting.

    12. Changes to the services or the Terms of Use

    12.1 We may alter and/or amend at any time:
    12.1.1 any aspect of the Services upon giving you one month notice in advance, of such alteration taking effect, provided such alteration or amendment does not require any material change to this Agreement; and
    12.1.2 this Agreement upon giving you one month notice in advance of any such amendment taking effect. If, upon receiving any such notice, you do not wish to continue with the Services, you may terminate the Agreement upon giving us written notice. Your notice shall take effect upon the earlier of 7 days from our receipt of your notice or the date upon which the amended Agreement would otherwise have taken effect.

    12.2 You will be deemed to have accepted any alteration and/or amendment to the Agreement and/or the Services if you continue to use the Services after the relevant period of notice has expired.

    13. Other things you need to know

    13.1 You may not transfer this Agreement or any part of it to anyone else.

    13.2 Without affecting your right to terminate this agreement under Clause 8.2 or your other rights, we may transfer this Agreement to any person taking over the supply of the Services or sub-contract the provision of the Services or any part of it to any other person without your prior consent by giving you notice. We shall ensure that if we sub-contract any of the elements of the Services there shall be no detrimental affect to either you or the Services provided.

    13.3 If any part of this Agreement is found to be illegal or unenforceable, this will not affect the validity and enforceability of the remainder of the Agreement.

    13.4 If either of us delay or fail to enforce any right under this Agreement that will not be deemed to be a waiver of that right and will not prevent that right or any other right or remedy from being exercised or enforced.

    13.5 We intend to rely upon the written terms set out in this Agreement for the Service that we provide to you. We acknowledge that you may receive written and verbal information from our Customer Services staff which shall also be incorporated into this Agreement.

    13.6 Nothing in this Agreement is intended to create any rights under the Contracts (Rights of Third Parties) Act 1999, which is enforceable, by any person who is not a party to this Agreement. Nothing in this Agreement shall affect any right or remedy of a third party which exists or is available other than as a result of the aforementioned Act.

    13.7 The provision of the Services and the application of this Agreement are governed by English Law and the parties hereby agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute or matter arising out of or in connection with this Agreement.

    These terms of use were revised on 28th September 2010 and are subject to copyright © Everything Everywhere Limited 2010.

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    Orange Internet code of practice
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    1. our code of practice

    Our customers are an important part of our business, and making sure you're happy with our services is at the heart of everything we do. So We've put this code of practice together to make sure you have the latest information on our products, services and customer care policies, including how to contact us if you have any questions.

    We'll follow this code of practice to make sure that we:

    • act fairly and reasonably when in contact with you
    • help you to understand how our products and services work
    • deal with any complaints quickly and fairly
    • make sure that all our products and services keep to relevant laws and regulations
    • make copies of this code available on our website and in writing (including in large print, on audio tape and in Braille)
    • train all our staff and contact centre agents to follow this code at all times
    2. who we are

    Everything Everywhere Limited is a company registered in England and Wales (company number 02382161). The registered office is:

    Hatfield Business Park
    Hatfield
    Hertfordshire
    AL10 9BW

    Orange Home UK Limited is a company registered in England and Wales (company number 3014367). Orange Personal Communications Services Limited is a company registered in England and Wales (company number 02178917). The registered office for both companies is:

    St James Court
    Great Park Road
    Almondsbury Park
    Bradley Stoke
    Bristol
    BS32 4QJ

    In this document, the term .we. refers to Everything Everywhere Limited, Orange Home UK Limited or Orange Personal Communications Services Limited, depending on who we're talking about.

    3. approval and review

    This code has been approved by Ofcom for the purposes of section 52 of the Communications Act 2003. The Guidelines for producing codes of practice are on Ofcom's website at ofcom.org.uk

    4. how to get a copy

    You can also order a copy by calling 0844 873 8586 between 7am and 11pm, any day of the week. (Calls will cost 5.1p a minute from a BT landline or free from an Orange Home phone. Charges from other networks may be different and calls might be recorded).

    Our code is also available in large print, audio and Braille formats.

    5. our offer - how to order our services
    Home packages

    We offer a choice of broadband packages that include broadband, home phone and line rental - please see our website for further details. Click here to find out more: shop.orange.co.uk/broadband

    More details of these services and charges are located at orange.co.uk

    Broadband usage

    We want to be very clear about exactly how much data our customers can download.

    You can find the conditions for your specific plan in the "network management" section here: help.orange.co.uk/orangeuk/support/personal/broadband-network-management

    Usage allowance for Home Phone and Second Line phone service

    The Orange home phone service and Second Line phone services are subject at all times to a limit of 1,000 minutes on the outgoing inclusive evening (7pm to 7am Monday to Friday) & weekend (midnight Friday to midnight Sunday) and 'anytime calls' for each billing period.

    These call types have a maximum call duration of one hour per call. After that, these calls will be charged at standard rates.

    If you go over any of the limits We've explained above, this will mean you.ve exceeded our fair use policy. We will continue to monitor your usage and may suspend your service.

    Broadband Network management

    Network management is where we prioritise certain types of time-sensitive internet traffic, like online gaming, over less time-sensitive traffic (like file sharing) particularly at busy times (6pm to 11:30pm on weekdays, 5pm to 11:30pm on weekends).

    Similarly to Broadband usage, we want to be very transparent on which rules we apply to manage our network - you can find the most up to date set of network management rules in the "network management" section here: http://help.orange.co.uk/orangeuk/support/personal/broadband-network-management

    How to Order

    To order any of our services and find information on prices please visit http://shop.orange.co.uk/broadband/ or call us on 0844 873 8586 between 7am and 11pm, any day of the week, (calls will cost 5.1p a minute from a BT landline or free from an Orange Home phone.

    Charges from other networks may be different and calls might be recorded). You can also visit any Orange shop. For some of our packages, We'll need to run a credit check before we can give you the service.

    If you are an existing customer you can change your package on Member Centre. If you go on to our website and follow the instructions for an existing customer, it.ll take you to the right place, or click here: orange.co.uk/membercentre

    6. Minimum term

    contracts for our products

    For some of our products the contract runs for a minimum term, which you would have been told about when you joined us or if you changed your package with us. The details of your terms of use can be found here: orange.co.uk/terms/internet

    7. contract start dates

    We'll always aim to provide your internet access within a reasonable time of you applying for it. As there are a few different things we need to do to set you up with each different part of your package, the start date depends on which product you choose.

    broadband

    We'll carry out checks to make sure you can get broadband, and your start date will begin when the service or any part of it, is first made available to you. We will normally get you up and running within 10 working days.

    home phone

    If you have chosen a home package that includes the home phone service it may take up to 20 working days from the day you order, for your telephone service to be transferred to Orange. If you have chosen a package without line rental, please remember that you will need to continue to pay your existing provider for line rental. dialup

    8. our terms of use

    You can view our Terms of Use here: orange.co.uk/terms/internet. Our terms of use describe the contract between you and us. The terms of use that apply to you depend on your package.

    • If there's anything you don't understand in the terms of use relating to our Dialup, broadband and/or home phone services, or if you.d like a printed copy of the terms of use, phone customer support on 0844 873 8586 between 7am and 11pm any day of the week

    (Calls to 0844 numbers cost 5.1p a minute from a BT land line or Orange Home Phone. Calls from mobiles and some other networks may cost more. Calls may be recorded for quality checking purposes.)

    9. Customer support

    Making sure that you are satisfied with our services is very important to us. The following sections describe our approach to customers and the kind of support we offer to them.

    If you.d like more details, contact the relevant customer support line for your package, we describe this in points 11 and 12 below.

    Remember that calls to 0844 numbers cost 5.1p a minute from a BT land line or Orange Home Phone. Calls from mobiles and some other networks may cost more. Calls may be recorded for quality checking purposes. Customer support lines are open every day from 7am to 11pm everyday

    10. How to cancel your account and our refund policy

    We hope that you won't want to leave us. But if you do, then simply follow the steps below to cancel. Please also see section 15. If your payments are not up to date, We'll suspend your account but we won.t cancel it, and you will still have to pay any outstanding charges.

    Call our broadband support team on 0844 873 8586. You can cancel at any time before your start date, but after that you are tied in to the contract for the minimum term.

    The start date for your package is the date that your broadband service is activated (which we will have confirmed by email) or when you first start to use the broadband service, whichever is first.

    If you want to end your contract during your minimum term, you will have to pay all the charges due for the rest of the period less any charges we no longer incur by not having you as a customer. This does not affect your legal rights.

    We also offer a cooling off period that is 7 days from the date of registration or the time it takes for the broadband service to be activated (whichever comes first).

    Leaving our broadband package to go to another service provider

    If, during the minimum term of the contract, you want to leave and go to another broadband provider, you will have to pay the charges for the remaining period of the contract. To move you need to phone us on the number above. If you don't, and you're no longer in your minimum term, your account will still be open and we will continue to charge you for the service.

    If your broadband package includes our Home Phone service, before leaving us you need to ensure you are aware that you will lose your inclusive call minutes. Once this is closed, your calls will be charged by your line rental provider, at their rates.

    If you're on our Home Phone package which includes Orange line rental, before leaving us you need to ensure you have also arranged for your telephone service and line rental to be switched to a new provider.

    broadband

    To go to another service provider you need a migration authorisation code (MAC).

    Receiving a MAC code doesn.t immediately cancel your account. Our broadband service will continue until your new provider is ready to start your new service. The time it takes for this to happen depends on your new provider. When this happens, your account with us will end.

    You may also want to cancel your direct debit with the bank. However, please make sure you let us know at the same time.

    Dialup Any Time

    (only for existing customers . package no longer available for new customers to join)

    You can close your DialUp Any Time account at any time. Simply call customer support on 0844 873 8586. Remember that you pay for the service in advance, so it may be worth waiting until just before your next payment is due before calling to close your account. Also see sections 6 and 14 of this Code.

    You may also want to cancel your direct debit with the bank. However, please make sure you let us know at the same time.

    Dialup Pay As You Go

    There is no need to call us, you can just stop using your account.

    You will not be able to use your email after you have not used the account for 219 days. If you cancel and then change your mind within 259 days, you can always come back to us by opening your account up again online.

    When you end your account, we may delete all the information we are storing for you. This also means that we may delete all the emails in your email account.

    11. How to change your address or personal details

    This depends on what package you have. We want to help you sort things out as smoothly as possible, so please follow the steps below for your particular package.

    Broadband and/or home phone

    You need to call customer support on 0844 873 8586. If you're changing your phone number or are moving house, remember to have your new number handy so we can check you are moving to an area that has broadband available. If you are on a package that includes line rental, your phone line will be transferred first in the event that you move house. Your broadband package will be set up after your phone line is in place. This may take up to 25 working days.

    If the area you are moving to does not have broadband, or your new home does not have a pre-existing BT phone line, we will no longer be able to provide you with a broadband service.

    If we have to cancel the account because your new house doesn.t support broadband, you will need to pay any amounts that would have been due for the remaining part of the contract.

    Dialup packages

    You need to call customer support on 0844 873 8586 with your new details and we'll update your account details on the same day. If you are changing your phone number, remember to have your new number handy.

    We can only talk about account details with the person who signed up for the account unless we have the account holder.s permission for someone else to call. It is much easier if the account holder calls in about any account issues.

    12. How to get help with technical problems

    It's very important that you have all the help you need so you can get the most out of our products and services. Here.s how you can get help with technical problems.

    First click on the 'help and support' tab on our homepage or click help.orange.co.uk. The information there is always updated and you may find your question has already been answered.

    For broadband and home phone

    Orange broadband support advisers are happy to talk through any technical issues you may have with your Orange Broadband package and/or home phone service. For any technical issues or if you need help in regards to your service and using an Apple Mac please call 0844 873 8586help.orange.co.uk.

    13. Cost of our services

    See full details of pricing for all of our Broadband packages and home phone calls by:

    • visiting our website
    • visiting any of the Orange Stores
    • calling customer support on 0844 873 8586.

    Calls to 0844 numbers cost 5.1 pence a minute from a BT land line or Orange Home Phone. Calls from mobiles and some other networks may cost more. Calls may be recorded for quality checking purposes

    14. Paying for our products and services

    Our products are very different from one another, so how you can pay will depend on which package you choose.

    Broadband and home phone

    You can pay for your Broadband package and/or Home phone by Direct Debit, MasterCard, Visa, Delta or American Express. You will get one single statement per month including all the services you have registered for.

    Please note that if you pay your bill by credit or debit card, you.ll pay an additional monthly surcharge of 50p, so we recommend Direct Debit instead.

    We'll take the first monthly fee as soon as your account is active and We'll then take a payment on or around the same date each month.

    For example, if your service became available on 11 April, we will take your payments on the 11th of each month (or as near as possible to it) from then on.

    If you pay by direct debit, the payment will be taken from your account up to 10 working days after it.s due. We won't be responsible for any bank charges you have to pay as a result of you not having enough money in your bank or building society account. For late payments you will be charged an additional £2.00.

    If you have difficulties paying your bill, please call customer support on 0844 873 8586. (calls to 0844 numbers cost 5.1 pence a minute from a BT land line or Orange Home Phone. Calls from mobiles and some other networks may cost more. Calls may be recorded for quality checking purposes).

    Your second line call charges will be added to the monthly broadband bill that you can see.

    You can find this by logging on to: orange.co.uk/membercentre

    The statement in your account will show details of all your calls, including those that are free of charge.

    Dialup Any Time

    (for existing customers only . package no longer available for new customers to join)

    We will collect your monthly fee in advance using the payment method you chose when you signed up. You can choose to pay by direct debit, Visa, Mastercard or Delta. Please note that if you pay your bill by credit or debit card, you.ll pay an additional monthly surcharge, so we recommend Direct Debit instead.

    We'll take your first payment within 28 working days of when you register. We'll continue to use the payment details you gave us when you registered until you give us new instructions.

    If you pay by a credit card, make sure you remember to give us your new credit card details when your existing one stops being valid, you can do this online

    Dialup Pay As You Go

    The charges for using the internet will appear on your phone bill, whichever telephone provider you use.

    15. Ending your services if you haven't paid

    We want to help you pay our charges and have tried to make the process as easy as possible.

    • We will email you if we have not managed to collect a payment. We will send this message to the email address you supplied when you registered.
    • If we still can't get payment, we may write to you to let you know what to do to stop us closing your account.
    • If we still don't hear from you, we will suspend or close your account.
    • If you are not sure what to do, phone customer support on 0844 873 8586.

    (calls to 0844 numbers cost 5.1 pence a minute from a BT land line or Orange Home Phone. Calls from mobiles and some other networks may cost more. Calls may be recorded for quality checking purposes).

    16. Protecting your personal information

    We take your privacy seriously. If you would like more information on how we use your information, see our privacy policy.

    We keep to the Data Protection Act and other relevant data protection laws.

    The Data Protection Act

    The Data Protection Act 1998 gives people a number of rights over how their personal information is processed. One of these rights entitles you to get almost any organisation to:

    • tell you whether they are processing your personal information
    • tell you why they are processing your personal information
    • tell you who will receive or process the personal information they hold on you
    • give you a copy of any personal information we hold, in a way you can understand
    Asking us about information we hold

    To deal with your request, we can ask for certain things from you. If you decide you want to ask us about the information we hold about you, we will send you an application form to fill in, along with a letter explaining how to make the request. The application form will ask you to:

    • provide details about your account
    • provide details about you (for example, your date of birth and contact details)
    • tell us what information you want to see or ask about
    • give us any information that will allow us to identify the information you want
    • provide proof of your identity
    • send a cheque for £10 to cover our administration costs

    We often find that people want access to their information under the Data Protection Act to help them with matters not connected with our service. To help us identify what information you want, it.s helpful if you can give us any background information relevant to your request. But you don't have to.

    If you would like an application form or more information on how to ask for information, please fill in the form on our website.

    We will need your contact details to respond to your enquiry. However, we will not use this information for any other purposes.

    Your enquiry will be processed by one of our authorised agents.

    We also keep to the British Code of Advertising, Sales Promotion and Direct Marketing, which you can see on our website.

    If you want to know what personal information we hold about you please request a Subject Access Request from here: orange.co.uk/communicate/13409.htm

    17. Communicating with you

    Some of the information we send you is to help you get more out of your service. Here.s an idea of the kind of things you.ll get.

    • Special announcements . we will give you details of any relevant special offers that might apply to you
    • Service announcements . we will communicate with you to let you know about any changes in our policies, this code of practice or any relevant terms of use.
    • Marketing communications . we keep to direct marketing best practices so will only send you marketing information you agreed to when you registered with us. If you agreed to receive marketing information but have registered with either the mailing or phone preference services you will be removed from any communication and special offers we send.

    If you would like to change your choice of information you receive by email, contact the address provided in each message or phone us on 0844 873 8586.

    (calls to 0844 numbers cost 5.1 pence a minute from a BT land line or Orange Home Phone.

    Calls from mobiles and some other networks may cost more. Calls may be recorded for quality checking purposes).

    If you would like to stop receiving marketing calls from other companies, contact the Telephone Preference Service: mpsonline.org.uk/tps. Calls should stop after 28 days.

    If you would like to stop receiving marketing direct mail from us and other companies, please contact the Mail Preference Service: mpsonline.org.uk

    18. Disability policy

    We currently provide our terms of use, code of practice and bills in large print, in audio format or in Braille. If you need a copy, phone customer support on 0844 4122202 or you can see them on our website.

    Text relay services are compatible with the Orange Home phone service. Orange also offers a number of DQ services. For more information about pricing for DQ services please click here: www.orange.co.uk/homevoiceguide

    Our service teams are committed to meeting your needs. Our policy is to welcome customers with disabilities and we are committed to taking positive steps to provide any support they need.

    19. What to do if your wireless router has been lost, stolen or damaged

    You must tell us immediately by calling customer support on 0844 873 8586. You will be responsible for paying our charges for it until you do. We will replace the wireless router, if appropriate, as soon as we can, but we can charge you for this.

    (calls to 0844 numbers cost 5.1 pence a minute from a BT land line or Orange Home Phone.

    Calls from mobiles and some other networks may cost more. Calls may be recorded for quality checking purposes).

    20. Protecting customers

    We aim to provide a service that is safe for all our customers.

    To report anyone abusing our services in any way, click here:orange.co.uk/communicate/safety/abuse.

    The internet gives people access to a lot of adult material, which will concern many parents. We have published some guidelines on how parents can help protect their children. To read our advice on protecting children on the internet, click here: www.orange.co.uk/communicate/safety/tips

    Orange offers a wide range of technical safeguards to its Internet and mobile customers and has a dedicated safety team to ensure any concerns are addressed. These safeguards include:

    • A free family protection service with parental controls to protect minors from harmful or inappropriate material. This lets parents or carers choose what children can do and see online and offers a facility to manually block or allow websites which gives you greater control over the standard service.
    • Free antivirus and spam filters are available on our email service
    • We offer users of our Internet search service a 'safe search' function to control results
    • Orange operates a 'notice and take down' procedure for reported inappropriate content on our web portal and provides clear links from various services to enable users to report abuse of any sort.
    • Orange uses the IWF list of illegal child abuse websites to prevent inadvertent access to such images on both our fixed and mobile platforms.

    Orange offers also great security packages: you can find more information here orange.co.uk/membercentre/security

    You can find more information about how Orange deals with Security here: orange.co.uk/safety

    21. How to get help if you are being "spammed"

    Our email service scans all your incoming emails for potential spam and viruses. However, we do also suggest that you have an antispam or virus software package installed. Orange offers great security packages. You can find more information here: orange.co.uk/membercentre/security

    We can take action against other Orange customers who have been sending spam. To allow us to investigate a complaint of spam, please read our instructions on reporting abusive emails.

    Otherwise, you can contact the internet service provider of the person sending you the spam.

    22. Access to premium rate websites and "rogue diallers"

    The charge you pay us for access to the internet does not include charges to premium rate services on the internet. Any call charges run up by you visiting premium rate websites will be added to your phone bill and will not appear in your Dialup Any Time or Broadband statements. We are not responsible for charges arising from using premium rate services though the internet, and you are responsible for making sure you have the right connection settings. You should take the measures We've explained in this document to protect you against unexpected charges.

    Some companies ask you to download diallers in order to get to premium rate or restricted content, such as sports highlights, music downloads or adult content. After you have downloaded and run the dialler, it will disconnect your dialup connection and connect your computer to a premium rate number.

    Sometimes, diallers can connect your computer to the internet without you knowing. In some cases, you may not know that the number you are connecting on has changed. These are generally called 'rogue diallers'.

    Rogue diallers can affect you if you accept a download or installation, or can be delivered by a virus. You should always be suspicious of new download or installation requests if they are not expected (for example, if you are just browsing web pages when a request to download appears). In most cases the rogue dialler will connect you to the internet on premium rate or International rate numbers with very high call charges.

    If you think you have fallen victim to a rogue dialler which has lead to you running up high call charges, PhonepayPlus (phonepayplus.org.uk) offers information and advice on its website.

    The PhonepayPlus site also features a search facility which will help to trace the premium rate phone number you have dialled. PhonepayPlus also gives more details on how to make a complaint.

    23. What to do if you are receiving nuisance calls

    Malicious calls can be offensive, threatening, or just very annoying. They may also be a criminal offence under the Communications Act 2003 (Misuse of telecommunications).

    If you are getting nuisance calls, call our customer support line on 0844 873 8586 for advice. (calls to 0844 numbers cost 5.1 pence a minute from a BT land line or Orange Home Phone.

    Calls from mobiles and some other networks may cost more. Calls may be recorded for quality checking purposes).

    24. Number Translation Services (NTS) and Premium rate services (PRS) Number Translation Services (NTS)
    08 numbers

    Number translation services are types of non-geographic numbers where the number dialled does not relate to a specific geographic location, but instead relates to a particular service or organisation. This allows the organisations using these numbers to change physical location without having to change their telephone number and to have a national presence.

    Some NTS numbers also enable organisations to share the revenues generated by the telephone calls made to the numbers. These are shared between the organisation offering the service (the Service Provider - or SP), the Originating Communications Provider (OCP) from whose network the call is originally made, and the communications provider who manages (terminates) the calls to the Service Provider (the Terminating CP - or TCP).

    The majority of the money is shared between the TCP and the SP. The OCP who collects the money from the customer on behalf of themselves, the TCP and SP via the customer's telephone bill, receives only a small proportion of the overall revenues generated.

    Tariffs for accessing NTS numbers are accessible via www.orange.co.uk/homevoiceguide or calling customer support on 0844 873 8586.

    Premium Rate Services (PRS)

    What are Premium Rate Services?

    Premium rate services offer some form of information service or entertainment that is charged to your phone bill or deducted from your prepaid credit. They include TV vote lines, competitions, mobile ringtones and logos, as well as text or voice information and entertainment services and directory enquiry services. They cover voice and text, as well as photo, video and mobile internet services.

    How are Premium Rate Services charged?

    If you're calling a voice service on a number beginning 09, the charge will appear on your bill or be deducted from your prepaid credit in the same way as any other type of call. The amount that you are charged will vary according to the number which you are calling, although it will be higher than calling a 'geographic number' beginning 01, 02 or 03.

    As the charges differ from those for calling geographic numbers, calls to PRS numbers will be excluded from any inclusive bundles of minutes. Calls are charged at up to £1.90 per minute or per call depending on the kind of service that you are calling. Some calls may be subject to a minimum charge.

    The revenue sharing arrangements that apply to NTS numbers . described above . also apply to charges for calls to premium rate services.

    PHONEPAYPLUS is the industry funded regulatory body for all premium rate services. Its remit covers three areas:

    1. numbers beginning with 09
    2. directory enquiry services on numbers beginning 118
    3. reverse billed short codes, where you are charged for receiving the content/messages, which will be 4 or 5 digits, beginning with either 8, 6 or 2

    PHONEPAYPLUS regulates premium rate services in their entirety their content, promotion and overall operation. Its role is to prevent consumer harm. Amongst other things, it requires: clear and accurate pricing information; honest advertising and service content; appropriate and targeted promotions.

    PHONEPAYPLUS. powers come from its Code of Practice which must be complied with by any service provider that is providing a premium rate service. As explained above, where those services are provided via SMS, Orange will have a commercial relationship with that service provider. That means, if the service provider is not complying with the Code of Practice, PHONEPAYPLUS can direct Orange to suspend the service or not to transfer/share the revenue generated to the service provider. There are various ways in which you may choose to limit your access to premium rate services.

    Barring

    As explained above, Orange groups 09 numbers into five separate pricing bands. By default, all customers (except business customers) will be able to call numbers only in bands 13.

    However, you may choose to bar your access or obtain access to all of those bands, which you can do simply by calling customer services.

    Unsubscribing

    Rather than being one-off transactions i.e. requesting and paying for a single ringtone or logo, some premium rate services operating on SMS shortcodes are subscription services. This means that you agree to be charged on an ongoing basis e.g. for regular horoscopes or football scores until you decide to unsubscribe. Unsubscribing should be achieved by texting STOP to the shortcode which is sending you the messages, but if you experience any difficulties you should call Orange customer services who will be able to give you the contact details of the service provider sending you the messages, so you can get in touch with them directly.

    Contact Orange

    If you have any general query or complaint about voice or text premium rate services, you should firstly contact Orange customer services. If you believe that you have been charged for a service which you have not requested or to which you have not subscribed, they will be able to provide information on obtaining a refund. If you are experiencing problems with a particular shortcode, they will be able to give you details of the service provider operating the service, how to contact them and how to stop the service, usually by texting STOP to the shortcode.

    (Alternatively, you can visit PhonePayPlus.org.uk/consumers to check the number yourself to get the same information. The PHONEPAYPLUS website will also enable you to get information about 11 digit numbers beginning 09, which is not available from Orange customer services.)

    If you are unhappy with the response which you have received from Orange customer services, you may request that your complaint be escalated. Ultimately (after you have completed Orange.s internal complaints procedure), you may be able to refer your complaint to Orange.s external dispute resolution scheme known as CISAS (see Section above for details).

    However, if your complaint relates to premium rate services, it may well be more appropriate for you to contact the service provider or PHONEPAYPLUS (see below) as the next step.

    Contact the service provider

    Orange is not responsible for the actions of independent service providers, so you need to contact them directly if you want further information about the service being provided, if you are unable to stop the service or have any further complaint. All service providers should have customer service facilities.

    Contact PHONEPAYPLUS

    If you do not get a satisfactory response from the service provider, you may wish to make a formal complaint to PHONEPAYPLUS. It investigates complaints and has the power to fine companies and bar access to services if its Code of Practice is breached. It can also bar the individual(s) behind a company from running any other premium rate services under any company name on any telephone network for a defined period. Lesser problems can be dealt with by issuing formal reprimands or ordering companies to come to PHONEPAYPLUS for prior approval.

    PHONEPAYPLUS. service is free to consumers and fully independent. Its contact details are:

    PHONEPAYPLUS
    FREEPOST WC5468
    London SE1 2BR

    Telephone 0800 500 212 between the hours of 8.00am and 6.00pm, Monday to Friday

    PhonePayPlus.org.uk

    But before making a formal complaint, you should first check that your complaint falls within one of the three areas of its remit and that it is not already investigating the service/promotion about which you wish to complain.

    You should also compile all of the necessary information. More detailed information about how to do all of this and how to submit your complaint (together with access to the online complaint form) is available on the consumer section of the PHONEPAYPLUS website under 'How to Complain'. For queries solely in relation to Orange.s compliance with this code, contact Simon Grossman.

    25. What to do if you want to complain

    We want to give all our customers an excellent service. But sometimes we might get it wrong. When we do, we want to know how we can fix it.

    We've developed the complaints procedure below, which gives you three ways to contact us if you have a problem with our services.

    If you want to talk to us about the problem you can phone us and we will try to sort your complaint out while you are on the phone. If this is not possible, the adviser will agree a course of action with you. You can call us on 0844 873 8586 (calls to 0844 numbers cost 5.1 pence a minute from a BT land line or Orange Home Phone.

    Calls from mobiles and some other networks may cost more. Calls may be recorded for quality checking purposes). Customer support lines are open every from 7am to 11pm for all broadband customers.

    • If you would like to email us, simply go to our help channel and follow the instructions. We aim to reply to all emails within 48 hours. However, remember that email is not a secure way to exchange personal or sensitive information.
    • If you prefer to send a letter, then you can send your complaint to:
    • Orange Customer Care
      PO Box 486
      Rotherham
      S63 5ZX

      26. How we will deal with your complaint

      This will depend on how you make your complaint. However, when you contact us we will need to ask for:

      * your email address
      * the phone number you use for connecting to the internet
      * your date of birth
      * your full postal address
      * your password

      If you can have this information to hand or include it in your original complaint, it will speed things up.

      Once we receive your complaint we will record it. If you write to us we will give you a reference number, which we will let you know and will ask you to quote whenever you contact us about the complaint.

      We do try to settle all complaints immediately, but sometimes we may have to investigate the matter before we can get back to you. We aim to reply to complaints made by email within 48 hours, and complaints made in writing within 5 working days of us receiving the letter.

      If you're not satisfied with the way we deal with your complaint, you should ask for it to be considered again by someone with more authority. You can do this immediately if you are on the phone or we will arrange for someone to contact you. If you have asked for this by email or letter, you will receive a response within 48 hours for emails and for complaints in writing, within 5 working days of us receiving the letter.

      If you are still not satisfied, ask for it to be considered again. If you still do not agree with what we have said or done, our Complaint Review Service will look into the matter. We'll then give you details of where to send your complaint. See also Section 27 Useful addresses.

      After asking us to refer your complaint to someone with more independence, you may also find it useful to speak to the Internet Service Providers Association (ISPA) whose contact details are in section 27 below. However please note that this does not affect your rights (as set out in section 26 below) to refer your complaint to an alternative dispute resolution service.

      27. What to do if you are still not happy with us

      If we reach a deadlock situation with your complaint, we will confirm that there is nothing more we can do and give you a reference number. You can then refer the dispute to the Communications and Internet Services Adjudication Scheme (CISAS).

      Or, if we have not given you a satisfactory response to your complaint after 8 weeks, you can refer the complaint to CISAS.

      CISAS is an independent scheme, run by the Chartered Institute of Arbitrators, that deals with disputes.

      When your dispute goes through the scheme, a person called an independent adjudicator decides how to settle it. Once the dispute has been referred to CISAS, any offers we have previously made to solve the problem will be withdrawn. To get more details on how to refer a dispute to CISAS please contact them:

      CISAS
      24 Angel Gate
      City Road
      London
      EC1V 2PT

      Telephone 020 7520 3827
      Fax 020 7520 3829

      cisas.org.uk

      If you are unhappy about the way we or CISAS have handled your complaint you can contact Ofcom at the address below.

      28. Useful addresses

      ISPA
      Internet Services Providers' Association
      28 Broadway
      London
      SW1H 9JX

      Phone: 0870 050 0710
      Fax: 0870 033 7205

      ispa.org.uk

      Ofcom
      Office of Communications
      Riverside House
      2A Southwark Bridge Road
      London
      SE1 9HA

      Phone: 020 7981 3040
      Fax: 020 7981 3334

      ofcom.org.uk

      PhonepayPlus
      Independent Committee for the Supervision of Standards of Telephone Information Services
      Clove Building
      4 Maguire Street
      London
      SE1 2NQ

      Phone: 0800 500 212 (between 8am and 6pm, Monday to Friday, excluding bank holidays)
      Fax: 020 7940 7456

      phonepayplus.org.uk

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    11. It is a condition of us allowing you access to the information on the Portal that you accept we will not be liable for any action you take relying on the information on orange.co.uk. Orange will not be liable if your use of materials or information from orange.co.uk results in the need for servicing, repair or correction of equipment or data, you assume any costs relating to the above. Orange reserves the right to charge for access to certain information on orange.co.uk. Orange will inform you where a charge will be incurred by you for accessing certain services or information on the Portal; such access may be subject to additional terms and conditions.
    12. If your PC does not support relevant technology including but not limited to encryption you may not be able to use certain services or access certain information on the Portal.
    13. You may not mirror any material contained on orange.co.uk on any other server without the prior written consent of Orange Home UK Limited. Any unauthorised use of the contents of orange.co.uk either under this clause or clause 11 above may be in breach of copyright laws or trademark laws or other UK laws.
    14. You acknowledge that Orange has no control over and excludes all liability for any material on the Internet which can be accessed by using the Portal. Neither can we be deemed to have endorsed the content.
    15. By submitting any material to us via the Portal website, via email or otherwise, you do so in the knowledge that Orange may copy, modify, distribute or create a derivative work from that content in any form. You warrant that the material is fit for publication and agree to indemnify us if any third party takes action against us in relation to the material that you submit. You warrant that you believe Orange may publish the material you submit and/or make use of it or any concepts described in it in our products or services without liability and you agree not to take action against us in relation to it. You agree that we shall have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Portal constitutes a violation of their intellectual property rights or of their right to privacy.
    16. We shall have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in condition 19 below.
    17. In a few areas of the Portal, we may ask you to provide personal information that will enable us to use the information you provide us with to keep you informed of our latest products and services after your visit to orange.co.uk. The personal information will be used in accordance with our online privacy policy.
    18. If you choose or are issued with a user identification code, password or any other piece of information as part of any registration or security procedures, you must treat such information as confidential and are fully responsible for all activities that occur under your password and account. You agree to immediately notify Orange of any unauthorised use or breach of security. We cannot be held liable for any loss or damage arising from your failure to comply with this term. We reserve the right to disable any user identification code or password.
    19. You agree to use the Portal only in a lawful manner and further agree not to cause, nor knowingly allow others to cause, any nuisance, annoyance, or inconvenience, whether to Orange or any of its customers or users of orange.co.uk by any means, including without limitation by a denial of service attack, knowingly introducing viruses, trojans, worms, logic bombs or other material with is malicious or technologically harmful, harassment, impersonation of another person or entity. You also agree not to use orange.co.uk to transmit or post any material which is fraudulent, unsolicited or unauthorised advertising or promotional material, hateful, sexually, racially or ethnically or otherwise objectionable, defamatory, offensive or obscene or menacing character or which may in our judgement cause nuisance, annoyance, inconvenience to Orange, or any other person or which is illegal. You will not use orange.co.uk such that you would cause the whole or part of orange.co.uk (including the server on which it is stored or any server, computer or database attached to it) to be interrupted, damaged, rendered less efficient or impaired in any way. In such circumstances your right to use the Portal will cease immediately.
    20. The service is accessed via the World Wide Web which is independent of orange.co.uk and Orange. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. Orange has no responsibility for any information or service obtained by you on the World Wide Web.
    21. Orange does not accept responsibility for any defects that may exist or for any costs, loss of profits, loss of data or consequential losses arising from your use of, or inability to use or access or a failure, suspension or withdrawal of all or part of the service at any time. Orange excludes all liability whether in contract, tort (including liability for negligence) or otherwise for the accuracy, suitability, quality or completeness of any information and the value and integrity of goods and services offered by third parties over orange.co.uk. You acknowledge that we have no control over and we exclude all liability for any material on the World Wide Web, which can be accessed by using the Portal.
    22. We may suspend or vary the whole or any part of the service offered on orange.co.uk for any reason, at any time at our sole discretion without liability to you.
    23. Orange reserves the right to vary the terms of this contract from time to time, such variations becoming effective immediately upon posting of the varied Terms and Conditions on orange.co.uk. By continuing to use orange.co.uk you will be deemed to accept such variation.
    24. If any part of these terms is found to be illegal or unenforceable, this will not affect the validity or enforceability of the remainder of these terms.
    25. The English courts will have exclusive jurisdiction over any claim arising from or related to your use of the Portal although we retain the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country. These terms are governed by English Law.
    26. Orange and wirefree, and any other Orange product or service names referred to on the orange.co.uk website are trade marks of Everything Everywhere Limited trading as Orange, a company registered in England and Wales (company number 02382161) whose registered office is at Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW.
    27. The Portal website www.orange.co.uk and certain Internet access products and services that may be purchased from this website are provided by Everything Everywhere Limited trading as Orange, a company registered in England and Wales (company number 02382161) whose registered office is at Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW. Everything Everywhere Limited is authorised to use the Orange brand, Orange product and service names and Orange URLs in connection with this Portal. VAT registration number is GB 771 5920 16. Email: webmaster@orange.co.uk.
    28. Certain mobile telephony products and services that may be purchased from this website are provided by Everything Everywhere Limited trading as Orange, a company registered in England and Wales (company number 02382161) whose registered office is at Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW. VAT registration number is GB 771 5920 16. Email: customer.services@orange.co.uk
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    Orange Home Phone Sales & Marketing Code of Practice
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    The Member Services will be provided to you by Everything Everywhere Limited trading as Orange, a company registered in England and Wales (company number 02382161) whose registered office is at Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW.

    The purpose of the Home Phone Sales and Marketing Code of Practice for fixed line telephony

    This Code provides a clear summary of the sales and marketing policies for our fixed-line telephony products. It will also provide you with contact points should you wish to learn more about us or raise issues with us or organisations with whom we are associated.

    This Code does not affect your rights as a consumer and is not contractually binding on you or Orange. A copy of this Code is available to customers at www.orange.co.uk/terms/5594.htm. If you would like to obtain printed copies of this Code, or a copy in large print, please let us know at the address below.

    Contact details

    You can find out more about our service at www.orange.co.uk.

    If you wish to speak to one of our Sales or Customer Care representatives, you can reach them all day, every day (except public holidays) by calling 0844 873 8586 . Calls are charged at up to 5p a minute from a BT line and may be monitored for training purposes.

    Sales, marketing, advertising and promotion

    We approach customers in many ways - by TV, radio or press advertising, promotions in shops or shopping centres, post, fax, electronic mail, telephone or in person. In all cases, Orange employees and representatives must act responsibly and comply with this Code, any other relevant codes of practice (including advertising codes such as the British Code of Advertising, Sales Promotion and Direct Marketing), laws and regulations.

    We aim to ensure that our advertising and promotional literature is clear, unambiguous, accurate and fair, containing no false or misleading information about price, value or service. We will not denigrate other service providers.

    We will respect your wishes where you have registered with any relevant preference service, including the Mailing Preference Service, the Telephone Preference Service, the Fax Preference Service and the E-mail Preference Service.

    Recruitment and sales training

    We have strict procedures for the recruitment and selection of all staff (or any sub-contractors) who have direct contact with customers. This includes identity and security checks. All applicants must provide proof of National Insurance number, proof of address and two references. Referees must not be related to the applicant. Business referees must not both be from the same company. If a sales person leaves Orange for any reason a copy of his or her sales records (including all recordings and notes on sales) will be retained for a minimum period of six months. We will try to retrieve the identification badges of staff leaving Orange.

    When we recruit sales staff we consider the applicant's behaviour and appearance, recognising that sales persons may be seen as the "public face" of the industry. We will also take into account evidence of mis-selling or lack of integrity in any previous selling employment.

    We endeavour to have adequately trained sales staff able to give accurate and clear information about our fixed-line telephony services to potential customers. Our staff are aware of the industry practices in the UK that allow customers to change provider and the conditions which apply.

    Our staff understand the various packages and services offered as part of Orange and how they compare to competing products. They will be able to explain the ordering process, our prices, the terms and conditions which apply and the process for cancelling a contract during the cooling-off period or at any time following commencement of the service.

    Our remuneration system for sales staff is documented and does not encourage misleading or exploitative sales practices.

    We ensure that all our sub-contractors and agents have equivalent selection and training procedures in place.

    Customer contact

    Our sales staff do not make face-to-face contact outside the hours of 8am - 8pm and do not telephone outside the hours of 8am - 9pm, unless you ask them to.

    All of our staff who are involved in face-to-face sales and marketing are issued with identity badges that display the name Orange and an employee number. These identity badges also state the name and display a photograph of the staff member as well as an expiry date for validity of the card. Our staff will identify themselves and confirm that they are representatives of Orange. They will also state the purpose of their visit and the expected duration of either the call or the sale. We expect our salespeople to be courteous and offer clear and straightforward information and explanations at all times.

    Our staff will not continue contact with any person who indicates that the contact is inconvenient, unwelcome, inappropriate or too long. If a customer requests it, the discussion will be ended immediately or, if making a doorstep call, our representative will leave the premises immediately.

    We will not abuse the trust of vulnerable customers, for example those who are elderly or whose first language in not English. Where there is sheltered housing, nursing homes or residential care facilities contact will be made with the warden or other person in authority before any approach is made to residents. We will not intentionally target sales or marketing activity to those who are under the legal age for entering into contracts.

    We will keep suitable records of its sales and marketing activity for a period of six months. These records will contain sufficient information to enable us to identify the salesperson involved and to assist in the dealing with any query or complaint.

    Entering into a contract - information, order forms and contracts

    We will check that the person signing our contract for fixed line telephony services through our internet package is responsible or authorised to order those services for their home.

    Customers will be given the following information in writing or during the sales call in a clear comprehensible prominent and accurate manner:

    • our company name, address and contact details
    • a description of the service chosen and how it works, including the cost of any standing charges
    • details of the payment terms
    • the process for provision of the service
    • details of the right of cancellation and the process for exercising it
    • the period for which the charges remain valid
    • the minimum period of contract and minimum contract charges, if any

    Where you have signed an order form following face to face contact or have entered into a written contract you will be given a copy of the contract and details of arrangements for the termination of the contract, either at the time you enter into the contract or within 5 working days, unless this has been previously supplied in writing prior to contract.

    Customers signing-up for our services by other methods will receive information confirming the Orange Home Phone package that they have agreed to take in addition to information about cancelling the order or terminating the contract. Where relevant, sales conducted in this way will comply with the Consumer Protection (Distance Selling) Regulations 2000.

    For internet orders, links to the terms and conditions of the agreement and the information referred to above will be clearly displayed and the information will be available to be easily downloaded and printed.

    You can cancel orders by telephone, in writing by post, fax or e-mail. Where you cancel an order within the relevant cancellation period, you will not be charged for cancellation.

    We will send to all customers a letter setting out details of the transfer and the following information:

    • date of notification
    • CLI(s) affected
    • list of services affected/unaffected, e.g. IA call barring
    • date of switchover
    • the sender's contacts details for any queries

    This may be sent electronically if you have applied online and have confirmed online that you wish all future correspondence to be sent electronically or have asked by written correspondence that all information be sent electronically.

    If you feel that you did not understand or did not intend to enter into a contract, we will terminate that contract without charge or other penalty.

    We will contact all Customers to confirm that they understand that they have entered into an agreement, are happy to proceed with the agreement and are content with the way in which the sales and marketing activity was conducted.

    We keep under review the procedures by which contracts are agreed and take appropriate steps to prevent recurrence of any problem identified.

    Making a complaint

    Any complaints in relation to our sales and marketing activity follow our normal complaints procedures. All our customer facing staff and representatives are aware of these procedures. These procedures can be found in our main Code of Practice. This can be found at www.orange.co.uk/terms/5594.htm

    Consumer protection and other legal requirements

    Orange's procedures have been drafted in accordance with guidelines produced by Ofcom on 13 April 2005 and to comply with all applicable legislation and any relevant amendments to such legislation.

    Responsibility for compliance with this code of practice

    We carry out regular audits of its systems, procedures and documentation to ensure that we act in compliance with all aspects of the Code. We are committed to ensuring all of our representatives comply with this Code of Practice. Our Sales and Marketing Director has responsibility for monitoring compliance with this Code.

    If you feel that any Orange representative has breached this code in anyway please contact the Sales and Marketing Director at Everything Everywhere Limited, Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW.

    Distributing the Code: creating awareness

    Orange makes the Code available to customers via the internet.

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    terms of use for Orange Broadband & additional services
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    [Please note, these products were available from 26 October 2006 to 15 October 2007]

    terms of use for broadband starter and broadband unlimited

    The services that we provide consist of (a) an internet access service using broadband technology; and (b) Internet-based services, for example email facilities including POP email and webmail interface, personal web space, access to the World Wide Web and other services and applications (together such services are known as the "Broadband Starter").

    You will need to remain Eligible to receive Broadband Starter for free. If you cease to be Eligible at any time, we may either terminate Broadband Starter or start charging for that service and the equipment provided. See the offer terms here.

    We can offer you an enhanced service known as "Broadband Unlimited" as an alternative to Broadband Starter. Broadband Unlimited allows you to benefit from an increased download limit, obtain faster access (where technically practical) and to make and receive telephone calls over the Internet (this last element is called the "Talk Service"). In order to access and use Broadband Unlimited we will provide you with a Livebox.

    Broadband Starter and Broadband Unlimited will be provided to you by Orange Home

    1. start-up

    1.1 Registering with Broadband gives you the ability, subject to paragraph 7.4, using a computer and the Modem (or a Livebox if you subscribe to Broadband Unlimited), to access the Internet at the Transmission Speed on an "always-on" basis.

    1.2 Before we can be sure that we can provide you with Broadband and before the Agreements commence we must:
    1.2.1 check that you are in an area where you can receive Broadband;
    1.2.2 obtain a satisfactory credit reference;
    1.2.3 perform a satisfactory telephone line test; and
    1.2.4 successfully activate Broadband.

    1.3 If we are able to provide Broadband to your Home the Agreements will commence on the Start Date (as defined in paragraph 20). We reserve the right to introduce a connection fee payable by customers that sign-up after the introduction of that fee. If we are not able to provide you with Broadband because, in our opinion, the conditions in paragraph 1.2 are not satisfied then:
    1.3.1 we will notify you as soon as possible; and
    1.3.2 you will return the Equipment to us within 30 days, failing which we reserve the right to charge you for the Equipment you have not returned unless actual proof of postage can be provided to our reasonable satisfaction.
    1.3.3 When Broadband Starter is activated you must ensure that the Modem (or the Livebox if you subscribe to Broadband Unlimited) or other modem/router that you provide (of appropriate specification) is connected to your computer and to your telephone line to use the broadband connection. Failure to do so will mean that you are unable to access the Internet.

    1.4 Before you install the software supplied with the Equipment and before you connect the Equipment to your computer, you should back up or save any data on your computer. Activation of Broadband may result in a temporary loss of service over your analogue BT line.

    2. broadband starter

    2.1 We will provide you with Broadband using reasonable skill and care and in accordance with the provisions of the Broadband Starter Agreement.

    2.2 In order to receive Broadband Starter for free you must continue to be Eligible. If you cease to be Eligible at any time and for any reason, we may either terminate Broadband Starter or start charging for the equivalent service at the price set out in the Price List. You agree to receive Broadband Starter for the Minimum Period.

    2.3 You are allowed to use Broadband Starter to access the Internet and download and/or upload data up to your monthly Usage Allowance. Use of Broadband Starter above the Usage Allowance may adversely affect our network and Broadband Starter to other customers. We seek to ensure fair usage of Broadband Starter for all our customers you must therefore comply with our Fair Use Policy.

    2.4 In the event that you exceed your monthly Usage Allowance we may at our discretion suspend Broadband Starter. If your usage continues to exceed your Usage Allowance in one month, we may at our discretion make a charge for additional usage above your Usage Allowance; or terminate Broadband Starter.

    2.5 In the event that your telephone account with BT is terminated or you change the services on the telephone line on which you currently use Broadband, so that Broadband is unable to operate normally, we may terminate the Services.

    3. broadband unlimited

    3.1 You may subscribe for Broadband Unlimited at any time. If you are an existing Broadband Starter subscriber and you sign-up for Broadband Unlimited, your Broadband Starter Agreement shall terminate automatically once we activate your Broadband Unlimited. You may be required to commit to a Minimum Period from the date you subscribe to Broadband Unlimited.

    3.2 We will provide you with Broadband Unlimited using reasonable skill and care and in accordance with the provisions of the Broadband Unlimited Agreement. Your use of Broadband Unlimited must comply with our Fair Use Policy.

    4. broadband unlimited - talk service

    4.1 In order to make and receive telephone calls you must have activated Broadband Unlimited, set up the Livebox and have connected a tone dial/touchtone telephone handset to the Livebox. Such handset must be suitable for use with a standard residential phone line and socket.

    4.2 Broadband Unlimited Talk Service:
    4.2.1 includes the use of a telephone number that we will notify to you;
    4.2.2 will not work in the event of a power cut or failure, you are responsible for the supply of electrical power to the Livebox. This means that in a power cut failure you will not be able to make or receive any voice calls including calls to 999/112 emergency services. You should always have an alternative way of accessing 999/112 emergency services;
    4.2.3 will not work if your broadband line or Livebox is faulty;
    4.2.4 has a maximum call duration of two hours per call;
    4.2.5 does not include directory listing or text relay services; and
    4.2.6 cannot be used for the following services: Global Mobile Satellite System (GMSS), Inmarsat, International Freephone Service, International Premium Rate Service (IPRS), International Shared Cost Service (ISCS), Maritime Mobile Service Applications, Universal Personal Telecommunication Service (UPT).

    4.3 Normally we will activate and terminate the Talk Service remotely. However, sometimes you may need to help us activate the Talk Service. If so, we will instruct you how to do this.
    4.3.1 You will know if the Talk Service is activated as you will hear five pip tones before you make a call and the phone light on the Livebox will be illuminated.
    4.3.2 Any telephone calls you make before the Talk Service is activated as described in this paragraph 4.3 will result in such calls being made using the Public Switched Telephone Network ("PSTN") and these calls will be charged to you by your telephone service provider (such as BT) at its prevailing rates.

    4.4 We reserve the right to impose time limits and network controls on your use of the Talk Service.

    4.5 Additional charges and limitations will apply to calls made using the Talk Service to numbers that do not begin 01, 02 or 03, calls to non-geographical, premium rate and some international numbers. Calls to some international destinations are included within your Broadband Unlimited subscription. There may also be charges for value added services (such as call forwarding) and other related services.

    4.6 To find out the charges and limitations that apply to non-geographical or premium rate calls, value added services and international numbers and which international destinations are included under Broadband Unlimited please visit our website.

    4.7 The Talk Service may be impaired when you upload or download data at the same time as trying to make a telephone call.

    4.8 You acknowledge and agree that you do not own the telephone number we supply to you and that you will not transfer or request the transfer of the number to anyone else. Number portability does not apply to the telephone number that we provide to you. You are not permitted to use the telephone number with any device other than the Livebox without our permission. We reserve the right to change the telephone number at any time for operational or commercial reasons or to comply with our regulatory obligations by giving you notice.

    4.9 The Talk Service is subject at all times to a Fair Use Policy which includes limitations on outgoing international calls to 1,000 minutes on each account every month to a total of no more than 100 different international telephone numbers. Any use of the Talk Service for outgoing international calls above these limitations will contravene this Fair Use Policy and constitute an abuse of the Talk Service which may result in our monitoring usage and withdrawing the Talk Service from your account.

    5. moves

    5.1 In the event that you Move, and you notify us that you wish to receive the Services at your New Home then the following provisions shall apply:
    5.1.1 we shall terminate your current Services;
    5.1.2 provided that we can meet the conditions set out in paragraph 1.1 and provide the Services to your New Home, we will activate the Services to your New Home; and
    5.1.3 we may also charge you for our administration and set-up costs arising from your Move and our compliance with this paragraph 5, and we may also charge you a connection fee.

    6. personal information and cookies

    6.1 You confirm that the Registration Details that you provide shall be true, accurate and complete. You agree to inform us of any changes to your Registration Details immediately by contacting Customer Support.

    6.2 Registration for the Services is subject to a credit assessment before we can provide the Services. In considering your application we will search your record using licensed credit reference agencies. They will add to your record details of our search and your application. We will use credit scoring and or other automated decision making systems when assessing your application. If our assessment of you does not meet our normal requirements we reserve the right to decline to provide the Services or to decide an appropriate credit limit on your account. Alternatively, we may ask you to lodge a deposit with us before we provide the Services. If you believe our assessment of you is incorrect, we will review your eligibility. However, we cannot accept responsibility for the accuracy of information provided from the databases of credit reference agencies. Nor can we accept any liability for the consequences of our declining to provide the Services.

    6.3 We will also check your details with fraud prevention agencies who will record details of any false or inaccurate information provided by you where we suspect fraud. We or other organisations may use and search these records to:
    6.3.1 help make decisions about credit and credit related services, for you and members of your household;
    6.3.2 trace debtors, recover debt, prevent fraud, and to manage your account or insurance policies; or
    6.3.3 check your identity to prevent money laundering, unless you furnish us with other satisfactory proof of identity.

    6.4 We may also disclose details of how you conduct your account to such agencies. The information will be used by other credit grantors for making credit decisions about you and the other members of your household, for fraud prevention, debt recovery, money laundering prevention, tracing debtors and Account management. For these purposes we or they may make further searches. Although these searches will be added to your record they will not be shared by others.

    6.5 Please contact us if you would like details of these credit reference and fraud prevention agencies from whom we obtain and to whom we pass information about you. You have a legal right to this information.

    6.6 We will respect your personal information and undertake to comply with all applicable data protection legislation. We will keep your personal information for a reasonable period after your contract with us has finished in case you decide to use our Services again and may contact you about our services during this time. By signing up for the Services you consent to us using and/or disclosing your personal data as follows:
    6.6.1 processing your application or changes to your Registration Details, including a credit assessment in accordance with 6.2;
    6.6.2 disclosing certain personal details including account details to a bank, credit card operator or other financial institution for the purposes of setting up a continuous payment authority or to any Orange group company involved in the collection or processing of any payments from you;
    6.6.3 providing Registration Details to any telecommunications provider who operates the telephone access network over which the Services are delivered;
    6.6.4 providing or arranging for third parties to provide any part of the Services including but not limited to customer care facilities and payment collection, routing of telephone calls and email and tools and services, which may involve disclosing information about you to third parties solely for this purpose;
    6.6.5 you also agree that such service providers may provide such services outside the European Economic Area (EEA);
    6.6.6 sharing your information with other companies in the Group and companies outside the Group who are our business partners. Subject to any preferences you set on the registration form in which you have provided Registration Details, they or we may contact you by mail, telephone, electronic messaging services, fax or email to let you know about any goods, services or promotions which may be of interest to you;
    6.6.7 providing personal data to distributors of the services and the Livebox with whom we have a commercial relationship for the purpose of accounting and auditing;
    6.6.8 providing personal data (including traffic or location data) to law enforcement agencies or to a court of law or providing such data to or intercepting, recording or monitoring communications in connection with a bona fide request from an officer of the court, or to comply with proper requests from any regulatory or enforcement authority; and
    6.6.9 we may use the caller line identification ("CLI") number that is last used to access our Services to contact you in the event that we are unable to contact you using the telephone number that you provide in your Registration Details.

    6.7 In order to provide you with the Services, we will attach cookies to your computer or system that are essential to enable us to identify you as a member and to understand and facilitate your use of the Services. We also use cookies to ensure that our mailing tools are working correctly. You hereby consent to receiving the cookies by accepting these Terms of Use.

    7. our obligations

    7.1 You acknowledge that provision of the Services and the ability to provide the Services are dependent upon our network providers and their ability to provide certain parts of the Services. You acknowledge that there may be technical limitations that inhibit the activation or provision of the Services. We agree to notify our network providers of any issues concerning the Services that you bring to our attention, but we cannot guarantee rectification of these issues by such network providers.

    7.2 We do not warrant that the Services will be interruption free or that the transmission of information through the Services will be secure. The Services may be temporarily suspended for operational reasons (such as maintenance or upgrades), because of an emergency or because third parties on whom we rely have withdrawn service or that service is interrupted for any reason. Before suspending or interrupting the Services we shall use reasonable endeavours to give you as much notice as possible.

    7.3 It is technically impracticable to provide the Services free from errors and/or faults and we do not undertake to do so. We shall provide Technical Support to enable faults to be reported and resolved but we do not undertake that all faults will be corrected.

    7.4 Our obligations to provide the Services shall be conditional upon the Technical Requirements being satisfied. You acknowledge that they will only be available to you if: (a) you have a valid contract for the use of a BT analogue direct exchange line which terminates on a master socket forming part of BT's telecommunications network; (b) you have a computer that satisfies the Technical Requirements; and (c) your Home falls within the Service Availability Area. Our responsibility for the Services does not apply in relation to any point beyond the BT master socket at your Home, we are not responsible for any interference or degradation of service caused by any internal wiring or cabling within your Home. You acknowledge that you shall be responsible for any upgrades of such internal wiring or cabling within your Home that are deemed necessary to enable you to obtain connectivity or the full connectivity speed of the Services. The telephone facility operates over Broadband Unlimited and accordingly anything that adversely affects the performance of Broadband Unlimited will impact the performance of that facility.

    7.5 Except as may be expressly stated in these Terms of Use, all warranties and conditions, whether express or implied by statute, common law or otherwise are hereby excluded to the fullest extent permitted by law.

    7.6 We may take instructions from a person who we think, with good reason, is acting with your permission.

    8. your obligations

    8.1 You agree that you will be responsible for any Equipment that may be provided to you for the purpose of receiving the Services. You will be responsible for all Charges incurred in the use of the Services. You will use any Equipment connected or used with the Services in accordance with any instructions, safety and security procedures applicable to it.

    8.2 You will be allocated both a username and one or more passwords in order to access the Services and you will be responsible for keeping your passwords confidential and agree to take all necessary steps to ensure that it is kept secure and is not disclosed to any unauthorised person. You will inform us upon becoming aware of any suspected or actual unauthorised use of the Services and will take all steps necessary, including those steps requested by us, to prevent such use.

    8.3 You agree to comply with any instructions we may give to you from time to time which are necessary for health, safety or quality of other telecommunications services provided by our network providers.

    8.4 You must not add to, modify or in any way interfere with the Equipment nor allow anyone else (other than someone authorised by us) to do so. You agree not to connect other equipment to the network over which the Services are provided that may in any way harm the network, the Equipment or other customers' equipment. If you do, you must disconnect from the network immediately, or allow us to do so at your expense.

    9. use of the services

    9.1 You acknowledge and agree that the Services are intended for residential use only. You will ensure that anyone you permit to use the Services is aware that the Services are intended for residential use only. Neither you nor anyone you permit to use the Services will do so for business purposes.

    9.2 You shall not use the Services:
    9.2.1 in a way that does not comply with the terms of any legislation or that is in any way unlawful or fraudulent;
    9.2.2 to send, knowingly receive, upload, download, use or re-use any material which is abusive, indecent, defamatory, obscene or menacing, or in breach of any copyright, confidence, privacy or any other rights;
    9.2.3 to send or procure the sending of any unsolicited advertising or promotional material;
    9.2.4 in a way that does not comply with any instructions we give you under paragraph 8.3;
    9.2.5 in a way that in our reasonable opinion could materially affect the quality of any telecommunications service, including Broadband Starter or Broadband Unlimited;
    9.2.6 to store more than 1000 emails or 100MB of emails on your Orange email account;
    9.2.7 to send emails greater than 10MB in size including attachments using an email client application such as Microsoft's Outlook Express;
    9.2.8 to send emails greater than 3MB in size (including no more than 6 attachments) using the webmail interface;
    9.2.9 in order to resell the use of the Services to a third party; and

    9.3 in relation to the Talk Service, in any way which in our opinion is different from that we would reasonably expect for normal residential telephone use, including but not limited to, use as described in paragraph 15.9.We shall have the right to enforce such provisions set out in paragraph 9.2 above by suspending or terminating in whole or in part the provision of the affected Services at our option if we reasonably believe that you are in breach of such provisions.

    9.4 In order to reduce spam from entering and affecting the operation of our systems and the Services, we may take reasonable measures to block access to or delivery of any email which appears to be of an unsolicited nature and/or part of a bulk email transmission. We may also use within our systems virus screening technology which may result in the deletion or alteration of email and or email attachments, although we do not guarantee that such technology will be effective against all virus attacks.

    10. equipment

    10.1 We will deliver the Equipment to your Home.

    10.2 We will use reasonable endeavours to deliver the Equipment to your Home by the delivery date communicated to you. This delivery date is an estimate.

    10.3 You shall inspect the Equipment or the Livebox immediately upon receipt and inform us by telephone via Technical Support within 5 (five) days of delivery of any damage or missing items from the delivery. We reserve the right to supply you with Equipment that may have been refurbished.

    10.4 We do not provide any warranty as to the level of performance of the wireless element of the Livebox which may be affected by conditions outside of our control, including, without limitation, the location of the Livebox installed in your Home, the layout of your Home, the distances between the Livebox and the Wireless Adapter and any interference with radio signals that may arise in your Home.

    10.5 In order to maintain the most up-to-date release of the firmware in the Livebox for the continued operation of the Services we may automatically upgrade the software in the Livebox through a download via the Internet or via CD-ROM release. You agree to accept such a download or to run the CD-ROM on your computer. During a software upgrade via the Internet your user session may terminate and reconnect to the Internet when complete.

    10.6 We will not provide technical support for wireless connections using Wireless Adapters other than those provided by an Orange Company.

    11. faulty equipment

    11.1 If you have a fault with the Equipment please call Technical Support. We will not be liable to you for any fault that is caused by your failure to use the Equipment in accordance with the operating instructions supplied with such Equipment or your failure to comply with any instructions given to you by the technical Helpdesk personnel. In the event that we provide you with replacement Equipment as a result of a fault, you must return the faulty Equipment to (or our appointed agent) within 14 days of receipt of the replacement Equipment or Livebox in the prepaid returns envelope provided.

    11.2 In the event that the Equipment, we will replace or repair such defective Equipment at its option, provided that such fault is not caused by your failure to keep the Equipment safe. We reserve the right to replace the Equipment with refurbished Equipment (as applicable).

    12. responsibility for the equipment

    12.1 The Equipment remain our property and is only provided to you on loan. You will be responsible to us for any damage to or loss of the Equipment or the Livebox from the moment the Equipment or the Livebox is delivered to you.

    12.2 If you do return the Equipment, you shall return it to us in the prepaid returns envelope provided. If you fail to return the Equipment to us when it is faulty or the Agreements have terminated or you damage the Equipment, we reserve the right to charge you the full replacement cost for such Equipment unless you can provide us with actual proof of postage. If we collect the Equipment, it shall be entitled to charge you for the direct costs of so doing.

    13. complaints procedure

    13.1 If you have a complaint about any aspect of the Services, please let us know by calling Customer Support and we will endeavour to resolve any complaints as soon as is reasonably possible.

    13.2 If you are not satisfied that your complaint has been resolved, you can escalate your issue, by following the procedure set out our Code of Practice. Once your complaint has been fully investigated we shall reply back to you.

    14. intellectual property rights

    14.1 You acknowledge that you may need to enter into agreements reasonably required by the owner of the copyright in any software made available to you for the purpose of accessing the Services.

    14.2 You acknowledge and agree that all intellectual property rights in the Services (including, without limitation, the Equipment and any associated software) belong to us or our licensors, as appropriate, and you shall not obtain any ownership interest in such intellectual property rights.

    15. charges

    15.1 Where applicable you shall pay the Charges in accordance with the payment terms set out on our website. The Charges shall apply from the date the relevant Service is activated or when you cease to be Eligible (as applicable).

    15.2 If you choose to pay by direct debit, credit or debit card we will collect and process your payment instructions and obtain the acceptance of your card issuer or bank to make the relevant payments required

    15.3 Telephone call usage via broadband shall be calculated on a per second basis and rounded down to the nearest second.

    15.4 We will not distribute copies of statements for Charges, however, you may review and print your account and call charges by logging in to "Manage your account" in our Member Centre. If you are unable to access your account details via the Member Centre, you must call Technical Support, who will be able to provide you with a copy of your statement. We shall only keep statements in a readily printable format for a period of six months.

    15.5 We will try to include all call Charges incurred by you on the appropriate monthly statement, however, we reserve the right to include on future statements, calls that were incurred in previous months and which have not already been billed to you.

    15.6 You should review all statements of Charges when you receive the notice from us informing you that your latest statement is available and notify us of any Charges you believe are not applicable to you by calling Customer Support.

    15.7 All Charges are inclusive of VAT at the applicable rate.

    15.8 In the event that you do not pay us the Charges when due or you exceed, or are likely to exceed, any credit limit that we have notified to you, we reserve the right to suspend and/or terminate the Services and take such necessary action to recover sums due to us (plus any cost of collecting such sums). We shall notify you in advance of our intention to suspend the Services in accordance with this paragraph.

    15.9 We reserve the right to suspend the Services and/or require you to pay any Charges due to us for call Charges incurred whether billed or not, if we reasonably believe that you or someone else is using the Services from your Home: (a) in a manner not typical of a residential user including but not limited to continuous use or near continuous use of the telephone connection incurring large call Charges; or (b) using the Talk Service contrary to our Fair Use Policy for the Talk Service set out at paragraph 4.9 above; or (c) with the intent to commit fraud or misuse of the Services; or (e) in any other way that may leave us unable to recover full payment for the Services provided.

    15.10 In order to protect ourselves from potential fraudulent activity or misuse of Broadband Unlimited which may result in us being exposed to costs or loss of revenue, we reserve the right to notify you from time to time of any a credit limit for calls that you make using Broadband Unlimited.

    15.11 We reserve the right to vary the Charges at any time on giving you notice in writing. In the event that the Charges are increased you will receive 30 days' notice. In the event that the Charges are decreased, you will be given notice within seven days of the decrease.

    15.12 We reserve the right to charge an administration fee each month for payments not made by direct debit.

    15.13 We may arrange for invoices to be issued by a third party on our behalf. Invoices issued by such third party shall be binding on you and payment of such invoices in full to the third party will be a valid discharge of your liability to pay such invoices under these Agreements.

    16. our liability to you

    16.1 We do not limit our liability if you die or are injured as a result of our negligence or you suffer loss as a consequence of any fraud by us.

    16.2 We shall not be liable to you or any business connected to you, either in contract, tort (including negligence) or otherwise for any losses which are related to you or your business, including, without limitation, loss of data, loss of profits, loss of revenue or business interruption or any losses which are not reasonably foreseeable by us.

    16.3 We accept responsibility for loss or damage to your physical property as a result of our negligence. We will pay up to £100,000 in any 12-month period for this loss or damage.

    16.4 We shall not be liable for any failure to perform our obligations if we are prevented from doing so by an event beyond our reasonable control (which may include, without limitation, strikes; labour disputes; acts of God; war; riot; civil action; malicious acts or damage; compliance with any law, governmental or regulatory order, rule, regulation or direction; any act or omission of any government or other competent authority; accident; equipment or services failure, including the unavailability of third party telecommunications services, lines, or other equipment; fire; flood or storm).

    16.5 Except as set out in this paragraph 16, any liability we may have to you, howsoever arising out of these Terms of Use or the supply of the Services is limited to £5,000 in any 12-month period.

    17. term and termination

    17.1 You may cancel these Agreements at any time prior to the Start Date. You agree that we shall begin the provision of the Services on the Start Date. After the Start Date you will not be able to end these Agreements except as set out in this paragraph 17. This does not affect any statutory rights that you have as a consumer, if those rights cannot be excluded or limited. Please contact your local authority Trading Standards Department or the Citizens Advice Bureau for information on your statutory rights. If you are an existing customer taking broadband services and you subscribe for either Broadband Starter or Broadband Unlimited you may be required to commit to a new Minimum Period.

    17.2 The Agreements may be terminated as follows:
    17.2.1 by us on 30 days' notice, unless we terminate pursuant to paragraphs 2.2, 2.4, 2.5, 9.3 and 15.8 with less notice or without notice;
    17.2.2 by you giving notice we inform you of a material change to the Services or we give notice of an amendment to the relevant Agreement pursuant to paragraph 18, where such changes are to your detriment, and your notice shall take effect upon the earlier of seven days from our receipt of your notice or the date upon which the amended Agreement or Services would otherwise have taken effect; or
    17.2.3 subject to paragraphs 17.1 and by you giving us 30 days' notice.

    17.3 If you give notice of termination of the Broadband Starter Agreement, or the we terminate that agreement pursuant to paragraph 2.3, 2.6, 9.3 or 15.8 during the Minimum Period, you must pay all Charges that would otherwise have been payable under the Broadband Starter Agreement during the Minimum Period. If you give notice of termination of the Broadband Unlimited Agreement, or we terminate that agreement pursuant to paragraph 2.3, 4.9 9.3 or 15.8 during the Minimum Period, you must pay all Charges that would otherwise have been payable under the Broadband Unlimited Agreement during the Minimum Period.
    17.3.1 In order to transfer your service to a different provider you need to request a MAC code that you should give to your new broadband provider. You can request to receive the MAC Code by email or letter. We aim to provide the MAC Code to you within 5 working days of your contacting us. A Mac Code expires after 30 days. We can only provide a new Code once the previous one has expired. The request of a MAC code does not immediately cancel an account.
    17.3.2 When you terminate your Broadband Agreement and any Minimum Period has expired the termination is subject to 30 days' notice that will be applied to your Broadband account when the MAC Code is used. Further details about MAC Codes are available here.
    17.3.3 After your new broadband service provider receives the MAC code normally your broadband connection will be switched to the new service provider within 10 working days.

    17.4 If you give notice of termination of the Broadband Starter Agreement, or we terminate that agreement pursuant to paragraph 2.5, 9.3, 15.8 or 17.4 during the Minimum Period, you must pay all the charges for Broadband Starter as if you did not receive that service as part of this offer (at the standard charge set out on our Price List) from the date of termination until the end of the Minimum Period.

    17.5 We may also terminate the Agreements or any part of them or suspend the supply of any of the Services to you, immediately and without notice if:
    17.5.1 if you cease to be Eligible;
    17.5.2 you breach these Terms of Use;
    17.5.3 you or any person using your account misuses the Services in any way, including, without limitation, misuse in the manner set out under paragraph 9;
    17.5.4 bankruptcy or other insolvency proceedings are brought against you, or if you are unable to pay your debts as they become due or fail to make payments as they fall due;
    17.5.5 you are no longer able lawfully to receive the Services;
    17.5.6 you no longer have an appropriate residential telephone account as required in these Terms of Use;
    17.5.7 we receive a complaint from a third party that appears to be justified regarding your use of the Services; or
    17.5.8 we can no longer provide the Services or provide the Services in a way that we deem appropriate.

    17.6 If any of the events detailed in paragraph 17.4 occur as a result of your default, we may suspend the Services or any one Service without prejudice to our right to terminate the Broadband Starter Agreement or Broadband Unlimited Agreement. Where the Services are suspended under this paragraph 17.5 you must continue to pay all the Charges due in respect of the Services until the Agreements are terminated.

    17.7 On termination of any of the Agreements each we shall have the right to automatically terminate the remaining Agreement immediately and without further notice to you.

    17.8 As permitted by law on termination of the Agreements, we reserve the right to reuse the telephone number that was allocated to you.

    17.9 On termination of the Agreements for whatever reason, you agree to return the Equipment or the Livebox (or both if applicable) and all parts of them to us.

    17.10 Termination in accordance with this paragraph 17 shall not prejudice or affect any right of action or remedy which shall have accrued or shall thereafter accrue to any party and all provisions which are expressed to survive these Agreements or impliedly do so shall remain in full force and effect.

    17.11 In the event of termination, all the information we are storing on your behalf on our servers may be deleted and in particular we may delete all the emails in your email account. Charges billed and/or paid in advance to the end of the next billing period shall not be pro rated or refunded.

    18. changes to the services or terms of use

    18.1 We may alter or amend at any time:
    18.1.1 any aspect of the Services upon giving you 30 days' notice in advance, of such alteration taking effect, provided such alteration or amendment does not require any material change to the Broadband Starter Agreement or Broadband Unlimited Agreement; and;
    18.1.2 the terms of the Broadband Starter Agreement or Broadband Unlimited Agreement upon giving you 30 days' notice in advance of any such amendment taking effect. If the proposed amendment is to your detriment and you do not wish to continue with the Services, you may terminate the Broadband Starter Agreement or Broadband Unlimited Agreement (as applicable) upon giving us notice in accordance with paragraph 19.3.

    19. other things you need to know

    19.1 These Agreements shall be governed by and construed in accordance with English law and the parties hereby agree to submit to the exclusive jurisdiction of the High Court of England in respect of any dispute or matter arising out of or in connection with these Agreements.

    19.2 We intend to rely upon the written terms set out in the Terms of Use (as they may be amended from time to time) for the Services that we provide to you.

    19.3 Unless otherwise provided in these Terms of Use, any notices other than a notice of termination by you must be sent by email, post or delivered by hand as follows:
    19.3.1 to you, at the address you have given us or the email address given to us in your Registration Details or to any other address you provide to us subsequently in accordance with paragraph 6.1;
    19.3.2 to us by telephone by calling Customer Support or by post addressed to Customer Support, Orange, PO Box 486, Rotherham, S63 5ZX; or
    19.3.3 in the case of notices sent by email, such notices shall be deemed to be received when capable of being accessed by you. In the case of notices sent by post, such notices shall be deemed to be received on the second business day after posting.

    19.4 Any notice of termination by you must be made by calling Customer Support. You may be required to prove your identity to our reasonable satisfaction before we accept such notice of termination as being valid.

    19.5 Without affecting your right to terminate under these Terms of Use or your other rights, we may transfer the Broadband Starter Agreement or Broadband Unlimited Agreement to any person taking over the supply of the Services or sub-contract the provision of all or any of the Services or any part of them to any other person without your consent. Any such transfer will not impact on the terms of these Agreements and, in particular, it will not affect the price you pay for any of the Services and it will not act to change to your detriment your Usage Allowance or the Transmission Speed. We shall ensure that if we sub-contract any of the elements of the Services there shall be no detrimental affect to either you or the Services provided. You acknowledge and agree that the Services are provided for your use only and you will not transfer any of them to a third party or try to do so.

    19.6 The illegality, invalidity or unenforceability of any provision these Terms of Use shall not affect the continuation in force of the remainder of these Terms of Use. Any waiver of any breach of the Agreements must be given in writing.

    20. general - interpretation

    20.1.1 In these Terms of Use the paragraphs that will apply to Broadband Starter are all paragraphs other than paragraph 3 and 4.
    20.1.2 In these Terms of Use all paragraphs will apply to Broadband Unlimited.
    20.1.3 In these Terms of Use, "we", "our" and "us" are references to Orange Home, and the companies owned by France Telecom S.A. (or any Orange group companies that take over the provision of one or more of the Services).

    20.2 In these Terms of Use the following terms shall have the meanings allocated to them:

    "Agreements" means the Broadband Starter Agreement and the Broadband Unlimited Agreement;

    "Broadband" means either Broadband Starter or Broadband Unlimited depending on to which of those services you subscribe;

    "Broadband Starter Agreement" means these Terms of Use, the Price List, the Usage Allowances (each as they relate to Broadband Starter), the Registration Details, and the Technical Requirements;

    "Broadband Unlimited Agreement" means these Terms of Use, the Price List, the Usage Allowance (each as they relate to Broadband Unlimited), the Registration Details, and the Technical Requirements;

    "BT" means British Telecommunications plc of 81 Newgate Street, London EC1A 7AJ;

    "Charges" means the charges payable by you for connection of Broadband Starter or Broadband Unlimited, monthly charges for Broadband Unlimited, chargeable telephone calls, and any other chargeable services that you select (including downloads and administrative charges) (as applicable);

    "Customer Support" means our customer support facilities which you can contact in the event you require assistance on 0844 873 8586

    "Eligible" means that you meet the criteria set out here;

    "Equipment" means the Modem, the Livebox and any other ancillary equipment and cables necessary to use the Broadband Access Service that we may provide to you;

    "Fair Use Policy" means the fair use policy details of which are available here for the Broadband Service and at paragraph 4.9 for the Talk Service;

    "Home" means the residential address in the United Kingdom at which we agree to provide Broadband to you and after any Move your New Home shall be considered your Home for the purpose of these Terms of Use;

    "Livebox" means the router, filters and other ancillary equipment and cables that are supplied to you as part of Broadband Unlimited that enables you to connect your computer and other internet enabled devices through either a wireless interface (using a Wireless Adapter which you must purchase separately) or a wired interface to Broadband Unlimited and enables us to provide telephone calls;

    "MAC Code" This code allows you to switch from one broadband provider to another without losing your broadband connection. We will provide it to you on request when you want to migrate to a different provider. Further details are available here.

    "Minimum Period" means in relation to a period of 12 months commencing from the Start Date of the relevant Agreement, unless we notify you otherwise;

    "Member Centre" means this area on our website;

    "Modem" means the high-speed modem and ancillary equipment that we supply to you when you subscribe to the Broadband Access Service;

    "Move" means a change in the location where you live;

    "New Home" means the residential address at which you request Broadband after a Move;

    "Orange Companies" means, Orange Home or any other member of the Orange group of companies from time to time that may provide services, facilities and products to you under the Agreements;

    "Orange Home" means Orange Home UK Limited plc, a company registered in England (company number 3014367) whose registered office is located at St James Court, Great Park Road, Almondsbury Park, Bradley Park, Bradley Stoke, Bristol BS32 4QJ;

    "Price List" means the price list here setting out the Charges as may be amended by us from time to time;

    "Registration Details" means the personal information you provide on registration for the Services and which may be subsequently changed or amended by you or on your behalf;

    "Service Availability Area" means a geographic area specified by us where Broadband is potentially available, as published here on our website as may be amended from time to time;

    "Services" means Broadband Starter and Broadband Unlimited;

    "Start Date" means in relation to Broadband, the date when we have confirmed to you by email to your Orange email address or such other email address you have notified to us that your order has been accepted, or (b) if for some reason you do not receive that email, when you first start to use Broadband, whichever of these happens first;

    "Technical Requirements" means the requirements to enable the Service to be provided to you as published on our website;

    "Technical Support" means the telephone facility to report faults in the Services, contactable by telephone on the numbers set out on our website;

    "Terms of Use" means the specific terms applicable to each of the Services;

    "Transmission Speed" means the rate in terms of Mbps (millions of bits per second) or Kbps (thousands of bits per second) that data is transferred between two modems. The expected normal Transmission Speed available to you will be confirmed to you by email after Broadband Starter or Broadband Unlimited has been activated. This speed may be affected by the operational and technical characteristics of your phone line and your chosen access equipment, the Equipment, or the equipment that you connect to Broadband;

    "Unlimited Supplier" has the meaning given to it in paragraph 3.2;

    "Usage Allowances" means the limit of the total amount of data you may download and/or upload each month using Broadband Starter. Details of the Usage Allowances for Broadband Starter are published on our website;

    "Wireless Adapter" means the USB or FireWire device available to purchase that allows your computer to communicate to the Livebox via a wireless radio link; and

    "You/your" means the person with whom we make these Agreements, as specified in the Registration Details.

    hide
    Broadband Price Promise
    print
    1. The Price Promise offer ("the offer") is only available to existing Orange Broadband customers who are within their minimum term period and who also have an Orange mobile package who are in an Orange network area.
    2. The offer is that customers who meet the criteria in clause 1 above will automatically qualify for any price reductions on their existing Broadband package.
    3. The offer applies to monthly line rental and broadband subscriptions only and does not include call charges and additional fees.
    4. The offer is not available with any other offer and/or promotion unless otherwise specified.
    5. Orange reserve the right to amend, vary or cancel these terms and conditions or to withdraw this offer at any time on reasonable notice.
    6. The promoter is Everything Everywhere Limited, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW referred to in these terms and condition as "Orange".
    hide

    iPhone

    iPhone existing customers June offer
    print

    Offer ends 30 June 2011. UK only. Subject to a new 12, 18 or 24 month minimum term iPhone plan. Minutes last for minimum term only and are for calls to landlines and mobiles. See our magazine for iPhone plan details.

    hide
    Orange Pay monthly iPhone and iPhone SIM Only plans Terms and Conditions
    print Orange Pay monthly iPhone and iPhone SIM Only plans Terms and Conditions

    Connection is subject to status, a minimum term contract stated in your service plan and acceptance of the network terms available at orange.co.uk/mobileterms. All services are within the UK only unless otherwise stated. These terms apply to you if you are a new pay monthly customers or an existing customer who moves onto one of our current range of plans. Please see your service plan to see which of these great benefits you will enjoy:

    1. Inclusive minutes: Your minutes are for calls to UK landlines (beginning 01, 02, 03) and UK mobile networks.
    2. Inclusive Answer phone: Includes calls made from your Orange mobile to your Orange answerphone in the UK only.
    3. Inclusive texts: Your texts are for person to person texts to UK mobile networks and UK landlines. Text message delivery notifications not included.
    4. Inclusive Mobile Internet: Mobile internet browsing applies within the UK only. Any use outside the UK will be charged at the relevant international rates. Mobile Internet browsing does not include event charges such as for ringtones or games (transport costs for these events are included). Not to be used for internet tethering (e.g. using your handset as a modem – separate inclusive tethering plans and/or tethered data bundles are available).
    5. Inclusive Tethering: You’ll need to be on one of our selected plans and have a compatible phone and computer. Tethering is subject to coverage and the allowances set out for your plan. Tethering (whether as part of an inclusive allowance or not) is not to be used for other services such as non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing.
    6. Inclusive WiFi: You’ll need to be on one of our selected plans and have a compatible phone to get unlimited WiFi use each month at BT Wi-fi hotspots (to find a hotspot, check outbtwifi.co.uk). As Orange isn’t the provider of the WiFi service, we aren’t responsible for whether there is WiFi available where you want it, or for the quality of that service. We might swap your WiFi service to another provider in future, provided that you get the same experience.Remember that BT’s terms, including those about acceptable use, will also apply to you when you use BT Wi-fi. You can see these here: www.btwifi.co.uk/terms-and-conditions/
    7. No roll-over Unused benefits will not roll over to the next month.
    8. Charges outside of any inclusive allowance:
      1. Minutes and Texts: Once your allowance is used up, all calls are rounded to the nearest minute. Calls to UK landlines (as described above) and UK mobile networks are charged at 35p per minute (and 35p to Answer Phone on 6 month SIMO plan). Texts (as described above) are charged at 12p each. Calls to call forwarding services (including those beginning 07), 05, 08 and 09 numbers are excluded from bundle. Calls to 0800 and 0808 will cost 20p/min, and calls to 0845 and 0870 will cost 40p/min. Other 08 numbers cost up to 76.6p/min. 070 numbers cost up to 76.6p/min. 09 numbers cost up to £2 p/min. See www.orange.co.uk/paymonthlyguide for more information. Additional features, such as answerphone call return will be charged. If you do not pay by direct debit or require itemised bills the charges set out in the Price Guide will apply.
      2. Mobile Internet: Once you have used up any inclusive mobile internet allowance you will be charged a daily flat rate of £1.00 per day for out of bundle data usage. This is subject to a daily fair usage allowance of 25MB, and a monthly download limit of 500MB. 25MB provides enough data for normal levels of email usage and browsing. However, for customers who are planning to download and stream data we would recommend that you take up one of our 500MB or 1GB data bundles. Please note, should you regularly exceed the 25MB daily fair usage allowance and as a result, you reach your 500MB limit before the end of the monthly period, network protection controls may be applied to your service. This may result in a reduced speed of transmission and/or disconnection. See Mobile Internet terms for details of prohibited activities. Other terms apply, see www.orange.co.uk/terms.
      3. Tethering: If you have used up any inclusive tethering allowance you may have, or if you use tethering on a plan without an inclusive allowance, it’ll cost a daily flat rate of £1 a day. If you’re on a plan that includes mobile internet and tethering and you use up your total data allowance for both services, you’ll pay £1 a day if you use tethering and £1 a day if you use mobile internet (as described above). This is subject to a daily fair usage allowance of 500MB tethering. Please note, should you reach your 500MB limit before the end of the monthly period, network protection controls may be applied to your service. This may result in a reduced speed of transmission and/or disconnection.
    9. SIM-only plans
      1. Handset unlocking - Before you can use your Orange SIM in your existing phone you may need to get your previous network to unlock the handset. A charge may be payable.
      2. If you decide to upgrade or cancel your contract you’ll need to give 30 days notice to us.
    Tethering Bundle Terms

    These terms apply to all Orange customers purchasing an Internet Tethering bundle for use on an iPhone.The Tethering Bundle is only available when the customer connects an iPhone to an iPhone tariff, or a standard tariff in conjunction with the Data and Wifi bundle. The Tethering bundle includes an allowance of data to be used whilst the mobile phone is connected to a computer for the purposes of providing an Internet connection. The inclusive allowance is only applicable to data used within the UK. Any data used outside of the UK is subject to connection to foreign networks, cannot be guaranteed, and will be charged. See orange.co.uk/abroad

    30 Day Bundles

    Any data use over and above the inclusive allowance will be charged at 5.1p/MB. Recurring monthly bundles have a minimum subscription of one (1) calendar month from the date it is applied to your Account and shall remain recurring unless and until you tell us that you want to stop using the Bundle by giving at least ten (10) clear days notice prior to your next bill date.

    18 and 24-month Bundles

    These terms apply to New and Upgrading Orange customers purchasing an Internet Tethering bundle for use on an iPhone. Any data use over and above the inclusive allowance will be charged at 2p/MB

    Unlimited Text Bundle

    These terms apply to all Orange customers purchasing an unlimited text bundle. Text Messages are standard person to person texts within the UK. Text message delivery notifications not included. Purchase of these bundles is, in addition to these terms, subject to your normal Terms and Conditions for the Supply of Orange Network Services which can be found at www.orange.co.uk/terms. Orange reserves the right to replace, amend or withdraw the offer (in whole or part) or these terms at any time on.

    iPhone Data & Wifi Bundle

    These terms apply to all Orange customers purchasing an iPhone Data and Wifi Bundle. The customer must have an iPhone. If device was not originally connected to Orange we cannot guarantee services and settings.

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    Business iPhone Service Plan - add on bundles - Terms and Conditions
    print
    1. Business iPhone Plan add on bundle pricing is described at www.orange.co.uk/business/iphoneaddon.
    2. Purchase of these bundles is, in addition to these terms, is subject to Orange's "Standard Network Terms and Conditions for the Supply of Orange Network Services" which are stated (as appropriate) in: - your Customer Information Form, Business/Small Business CIF, OBSCA, OBSMA; or - the pay monthly Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone user guide and at http://www.orange.co.uk/terms . With the exception of clause 5 above, where there is any inconsistency between these Business iPhone Plan terms and conditions and the Standard Network Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
    3. Orange reserves the right to replace, amend or withdraw these Bundles (in whole or part) or these terms at any time on reasonable notice.
    iPhone Data & Wi-Fi Bundle

    These terms apply to all Orange business customers purchasing an iPhone Data and Wi-Fi Bundle.

    The customer must have an iPhone connected to a Business voice service plan. If the device was not originally connected to Orange we cannot guarantee services and settings.

    Inclusive Mobile Internet: Mobile internet browsing is for use within the UK only. Any use outside the UK will be charged at the relevant international rates. Mobile Internet browsing does not include event charges such as for ringtones or games (transport costs for these events are included). Fair Usage policy of 750MB / per month applies. Usage above this amount will constitute abuse and Orange may monitor usage, apply Network protection controls which may result in reduced speed of transmission and/or withdraw the bundle from your account if the fair usage policy is abused. Not to be used for other activities (e.g. using your device as a modem, non-Orange internet based streaming services, voice or video over the internet, peer to peer file sharing, non-Orange internet based video). Should such use be detected notice may be given and Network protection controls applied to all services which Orange does not believe constitutes mobile browsing. This may result in reduced speed of transmission, suspension of data browsing services and/or suspension of your account.

    Inclusive Wi-Fi: Use of BT Wi-fi hotspots in the UK only. Fair Usage policy of 750MB / per month applies. Usage above 750MB per month may result in suspension of Wi-Fi services and/or suspension of your account.

    18 and 24 month Bundles can only be added at the point of connection of the voice service plan, and have to remain connected for the voice service plan Minimum Connection Period.

    Tethering Bundle

    These terms apply to all Orange Business customers purchasing a Tethering Bundle.

    The Tethering Bundle is only available when the customer connects an iPhone to an iPhone Business Plan (see www.orange.co.uk/business/iphoneaddon ), or a standard Business service plan in conjunction with the iPhone Data and Wi-Fi Bundle.

    The Tethering bundle includes an allowance of data to be used whilst the mobile phone is connected to a computer for the purposes of providing an Internet connection.

    The inclusive allowance is only applicable to data used within the UK.

    Any data used outside of the UK is subject to connection to foreign networks, cannot be guaranteed, and will be charged. See www.orange.co.uk/business/roaming .

    30 day Tethering Bundles have a minimum subscription of one (1) calendar month from the date it is applied to your Account and shall remain recurring unless and until you tell us that you want to stop using the Bundle by giving at least ten (10) clear days notice prior to your next bill date.

    18 and 24 month Tethering Bundles can only be added at the point of connection of the voice service plan, and have to remain connected for the voice service plan Minimum Connection Period.

    unlimited UK data use: Unlimited use does not include Roaming services. You will not be charged for mobile data use whilst in the UK (subject to fair use policy). Orange's fair usage policy is currently 5GB per user per month, but is subject to change by Orange. Where your use of the Services exceeds this fair use policy, Orange may ask you to reduce your use. If, you continue to breach the fair use policy, Orange may (a) Suspend your access to the Services, and/or (b) restrict your bandwidth and/or data consumption, and/or (c) require you to move to a Service Plan more appropriate to your use.

    Unlimited Text Bundle

    These terms apply to all Orange customers purchasing an unlimited text bundle and is only available for use with a Business iPhone Plan.

    Text Messages are standard person to person texts within the UK. Text message delivery notifications not included.

    The Bundle is subject at all times to a fair usage policy of 3000 texts each month. Usage above this amount will constitute abuse and Orange may monitor usage and withdraw the Bundle from your account if the fair usage policy is abused.

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    Business iPhone Service Plan for one - Terms and Conditions
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    1. These terms and conditions apply to all customers on an Business iPhone Plan Service Plan. Business iPhone Plan is available to Business customers connecting on line 1 only and for use only with an iPhone.
    2. Business iPhone Plan pricing is described at www.orange.co.uk/business/iphoneplansforone. Any benefit or offer included within your Business iPhone Plan Service Plan will end if your use of that Service Plan ends. Minimum call charges apply - see pricing for details.
    3. Connection is subject to status and an 18 or 24 month minimum connection period (or such longer minimum connection period) as stated in your agreement with Orange.
    4. Resigning (or upgrading): The following rules apply when resigning or upgrading to Business iPhone Plan during your minimum connection period:
      • If your current contract with Orange is an OBSCA or OBSMA, then you can only re-sign or upgrade in accordance with the terms of that agreement;
      • If your contract with Orange is not an OBSCA or OBSMA, you can resign or upgrade in the final 3 months of your current Minimum Connection Period contract but the remaining duration of your current Minimum Connection Period will be added to your new Minimum Connection Period.
    5. Migration: The following rules apply to changes to your Business iPhone Plan Service Plan during your minimum connection period:
      • you can move to a higher Service Plan at any time;
      • If your contract with Orange is an OBSCA or OBSMA, then downward changes to your Service Plan are governed by the terms set out in your agreement;
      • If your contract with Orange is not an OBSCA or OBSMA, then regardless of anything in the Standard Network Terms and Conditions for the Supply of Orange Network Services which states otherwise (a) you may only change down one Service Plan step and on one occasion; and (b) that one step down can only occur after half the minimum connection period contracted for that Service Plan has expired. For example, if you contracted to Business iPhone Plan 40 on a 2 year contract, you can only change to Business iPhone Plan 30 and only after you have used Business iPhone Plan 40 for at least 12 months.
    6. Voice:
      • Your Anytime Any Network Minutes include UK calls to Orange phones, UK landlines beginning with 01/02/03, other UK mobile networks and Orange answerphone. Calls to 05, 08 and 09 numbers , 07 call-forwarding services and any calls made whilst Roaming are not included and are charged at prevailing rates - see price guide for details. Inclusive minutes do not roll over. Orange magic numbers does not apply.
      • If your plan includes Unlimited UK calls, this means Any Network Anytime Minutes subject to a fair use policy of 5000 minutes per month.
    7. Text:
      • Any text allowance is for standard person to person text messages sent within the UK. Inclusive texts do not rollover. Out of bundle texts will be charged at your Service Plan rate.
      • If your plan includes unlimited text, this is subject to a fair use policy of 3000 messages per month.
    8. Data:
      • These terms apply to all Orange business customers purchasing an iPhone Data and Wi-Fi Bundle.
      • The customer must have an iPhone connected to a Business voice service plan. If the device was not originally connected to Orange we cannot guarantee services and settings.
      • Inclusive Mobile Internet: Mobile internet browsing is for use within the UK only. Any use outside the UK will be charged at the relevant international rates. Mobile Internet browsing does not include event charges such as for ringtones or games (transport costs for these events are included). Fair Usage policy of 750MB / per month applies. Usage above this amount will constitute abuse and Orange may monitor usage, apply Network protection controls which may result in reduced speed of transmission and/or withdraw the bundle from your account if the fair usage policy is abused. Not to be used for other activities (e.g. using your device as a modem, non-Orange internet based streaming services, voice or video over the internet, peer to peer file sharing, non-Orange internet based video). Should such use be detected notice may be given and Network protection controls applied to all services which Orange does not believe constitutes mobile browsing. This may result in reduced speed of transmission, suspension of data browsing services and/or suspension of your account.
      • Inclusive Wi-Fi: Use of BT Wi-fi hotspots in the UK only. Fair Usage policy of 750MB / per month applies . Usage above 750MB per month may result in suspension of Wi-Fi services and/or suspension of your account.
      • 18 and 24 month Bundles can only be added at the point of connection of the voice service plan, and have to remain connected for the voice service plan Minimum Connection Period.
    9. Nominated Numbers:
      • For Business iPhone Plan, your Nominated Number can be a UK landline numbers (starting 01/02/03) or an Orange mobile number.
      • You can call this Nominated Number free (subject to fair use) for the first 60 minutes of each call (when calling within the UK). After the first 60 minutes you will revert to your normal service plan rate (any inclusive minutes will be used first, then you would pay standard out of bundle rates). You can redial after 60 minutes.
      • You can make up to 1 change to your nominated numbers within a 6 month cycle, and your first 6 month cycle starts at the point of connection. Changes can be made via www.orange.co.uk/youraccount (restrictions apply) or by calling Orange.
      • For more information on Nominated Numbers, please see www.orange.co.uk/business/nominatednumbers .
      • Orange reserves the right to reject any nomination in its absolute discretion and without providing a reason. Orange may withdraw a particular nominated number at any time, but you will be allowed to nominate a replacement number (in addition to your change allowance stated above).
      • Fair Use policy: use of a Nominated Number is subject at all times to a fair usage policy of 1,500 minutes each month. Usage above fair use policies will constitute abuse and Orange may monitor usage and withdraw a Nominated Number from your account, transfer you to a Service Plan more appropriate to your use or Disconnect your Account.
      • If you change your Service Plan at any time you will lose your Nominated Number. You will need to reset your Nominated Number (if entitled to do so) under your new Service Plan.
    10. Tethering: If your plan includes Tethering, then please see www.orange.co.uk/business/iphoneaddon for terms.
    11. Sharing: you cannot add any sharers to Business iPhone Plan.
    12. Orange Business Additions:
      • Faulty Replacement Service: Service Plans that are 18 months or longer include Orange's Faulty Replacement Service for Business for your Minimum Connection Period subject to a maximum of 24 months. Faulty Replacement Service is subject to terms and conditions set out at www.orange.co.uk/business/faultyreplacement.
      • Care: Service Plans do not include Orange Care, but this may be purchased separately. Orange Care is subject to the terms and conditions set out at www.orange.co.uk/businesscare.
      • Answerphone: Where Service Plans include free calls to answerphone, those calls do not use inclusive minutes if they are made from your Orange mobile phone to your Orange answerphone whilst in the UK. Calls to your answerphone whilst roaming and use of the additional features such as answerphone call return, will be charged at your standard Service Plan rates.
      • Itemised billing: Itemised billing can be requested and will be chargeable. Itemised billing may be provided online.
    13. Direct debit: Charges for payments not made by direct debit will be applied as set out in the price guide.
    14. Network terms: Service is subject to Orange's "Standard Network Terms and Conditions for the Supply of Orange Network Services" which are stated (as appropriate) in:
      • your Customer Information Form, Business/Small Business CIF, OBSCA, OBSMA; or
      • the pay monthly Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone user guide and at http://www.orange.co.uk/terms. With the exception of clause 5 above, where there is any inconsistency between these Business iPhone Plan terms and conditions and the Standard Network Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
    15. Business is classified as a customer who can provide the following:
      • For limited companies, the company registration number and the VAT number;
      • For charities, the charity number;
      • For all other businesses, a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.
    16. Orange reserves the right to replace or amend the Service Plans or these terms and conditions or to withdraw the Service Plans at any time without notice.
    17. References to Orange in these terms and conditions are to Everything Everywhere Limited trading as Orange whose registered office is at Hatfield Business Park, Hatfield, Hertfordshire. AL10 9BW.
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    PAYG iPhone Terms
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    If you're connecting or upgrading to a pay as you go iPhone on Orange, you get 12 months' free mobile internet and Wi-Fi. A text will be sent to confirm when the free mobile internet and Wi-Fi offers have been applied (these messages may take up to 24 hours). A text will also be sent when the offers are due to expire. If you leave Orange or transfer to pay monthly you can't take this offer with you. The free mobile internet offer only applies in the UK and is capped at 250MB per month, after which standard pay as you go data charges apply. You can monitor how much data you are using by calling 343. The free Wi-Fi offer gives you unlimited Wi-Fi at BT Wi-fi hotspots in the UK (to find a hotspot, check out www.btwifi.hotspot-directory.com). The offer is also subject to a fair usage limit of 750MB each month. If you go over this limit, we (Orange) may monitor your usage and withdraw the offer from your account. But 750MB is an awful lot to play with. So hopefully it won't come to that.

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    offers and promotions

    pay monthly

    Xbox 360 Offer – Terms and Conditions – June 2012
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    New Orange pay monthly mobile handset customers. You’ll get a free Xbox and a free Nokia Lumia 800 when you take any pay monthly plan from £26 per month. Hurry, the Xbox offer ends on 1st August. Subject to credit check and minimum 24 month term. We’ll send your free Xbox 30 days after passing our credit check. UK only. Price assumes payment by direct debit and online billing.

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    Panther & Dolphin Exclusive Offer: 10% Loyalty Discount for upgrading customers from 1 August 2012
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    This offer is for existing pay monthly Orange customers only who are upgrade eligible (including Early Upgrade) and upgrading from a 30 day SIMO plan if you have been with us for more than 6 months, a 12 month SIMO plan or other 18 or 24 month plan. If you upgrade before 30 September onto a Panther or Dolphin 18 or 24 month plan at £31 a month (or more) and pay a higher monthly charge than your old plan you’ll get a 10% discount on your monthly line rental for the duration of your contract when you also take either an HTC One X or HTC One S handset. The usual Panther and Dolphin plan terms will apply - see orange.co.uk/terms

    The offer does not include upgrades onto Panther Extra or Panther Connected. This offer is not available for business customers, pay as you go customers, PERK customers or 30 day SIM only customers who have been with us for less than 6 months. The offer is not available with any other offers, discounts or promotions. This means you will lose any discount or promotional bundle that you are currently enjoying.

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    December Offers 2012
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    Offers for new and upgrading customers only. 24 month plans. See in store magazine for terms.

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    pay as you go

    pay as you go free speaker offer
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    1. Buy any phone costing £49.99 or more on PAYG from an EE store, online or via our website from 24th May 2013 to 23rd June 2013 and get a Philips SBT300 Bluetooth speaker worth £70. If you buy in store you can take the speaker away with you. If you buy online or via telesales the speaker will be sent out with your phone. One offer per customer and there’s no cash or other alternative. If you return the phone, you’ll need to return the speaker too.
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    pay as you go free WeSC headphones offer
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    1. Buy any pay as you go smartphone costing £29.99 or more from our website or by calling us from 20th November to 31st January and get a free set of WeSC Bass headphones (RRP £90). Extra policy info: Please note that the green and white variant are only available through retail.
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    Orange PAYG "£10 free credit" promotion 1 month enrolment terms and conditions
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    1. The "£10 free credit" Promotion (the "Promotion") is available to selected Orange pay as you go customers, at the invitation of Orange.
    2. The Promotion is £10 free credit which you get after you have purchased and connected your Orange phone. This free credit can be used for calls or texts. The £10 free credit is valid for one calendar month from the point of application. Unused credit will not roll over to the subsequent month.
    3. If you qualify for the Promotion, you will be sent a text message to confirm that the £10 free credit has been applied to your account.
    4. Texts are standard person to person messages to mobiles within the UK. All other texts will be charged at standard rates.
    5. Calls are calls to UK landlines and UK mobile numbers from within the UK. All other calls will be charged at standard rates.
    6. Customers who take up this Promotion will not be excluded from the benefit of any other Promotion or Reward unless otherwise stated.
    7. Orange reserves the right to amend or vary these terms and conditions or to withdraw the Promotion at any time on reasonable notice.
    8. Service is subject to the Terms and Conditions for the supply of Orange pay as you go Services. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions the latter will prevail.
    9. The Promoter is Everything Everywhere Limited, Hatfield Business Park, Hatfield, Hertfordshire. AL10 9BW.
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    pay as you go Christmas Gift Box terms and conditions
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    1. Christmas Gift Box given free with any pay as you go phone purchase price £30 or over, when purchased via Orange Retail stores, Orange Telesales, orange.co.uk and Orange stores within HMV. Handsets subject to a minimum top up of £10. Offer valid between 17 November 2010 and 24 December 2010 and while stocks last.
    2. Available with pay as you go Ready Deal if handset price without Ready Deal is £30 or over.
    3. Customers who wish to return their phone must return the free Christmas Gift Box in the original state with all gifts present. If the Gift box is not returned in original condition your phone may not be returnable. This does not affect your statutory rights.
    4. Free multimedia downloads available until 31 Jan 2011; customers must text code in box to get access to the downloads.
    5. One free LTD watch per Christmas Gift box; comes with 12 months warranty given by LTD; retain bill receipt for Orange phone & warranty card in watch box to validate your warranty. Contact LTD direct in case of any issues http://www.ltdwatch.com/
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    £1 free airtime offer - pay as you go upgrade
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    "You" means any Orange pay as you go customer who requests to Upgrade their current Orange pay as you go mobile phone.

    1. The free £1 airtime credit promotion is available to anyone upgrading to a pay as you go handset. The credit will be applied to the account upon activation of the upgrade.
    2. You can request to Upgrade your phone at anytime provided You are the registered Orange account holder and You have not registered a previous Upgrade in the last 30 days.
    3. Any incentive offered as part of the pay as you go Upgrade facility will only be awarded if You register the new phone as an Upgrade, retaining both your existing mobile number and user details.
    4. Any incentive offered to new pay as you go connections will not be awarded to customers who purchase a pay as you go phone as an Upgrade, unless otherwise stated.
    5. Any Orange Care that You have purchased will automatically transfer to your new phone when You register it as an Upgrade.
    6. The pay as you go Upgrade facility is subject to status at all times. Orange reserves the right not to allow customers to Upgrade their phone should we have good reason to believe that You are in breach of these, or the Supply of Orange pay as you go Services Terms and Conditions.
    7. Orange reserves the right to amend, vary or cancel these terms and conditions or to withdraw the pay as you go Upgrade facility at any time on reasonable notice.
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    Orange PAYG upgrade reward
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    1. This Promotion is defined as "Upgrade Reward".
    2. The Promotion is available to all Orange Pay as you Go customers who have been with Orange for at least 6 months and 1 day. To be eligible for the Promotion you must officially purchase and register a new mobile phone onto your existing Orange pay as you go account, retaining the same Orange mobile phone number and user details. For further terms see Upgrade terms and conditions at www.orange.co.uk
    3. To receive the Promotion, you must have an average top up of at least £10 per month over the last 6 months.
    4. Customers eligible for this Promotion will receive a reward of up to £100 in any six months. The reward is calculated as 15% of your average top up over the last six months and will be applied to your account monthly over the six month period following upgrade.
      Average 6 month top-upMonthly reward
      £60-£69£1.75
      £70-£79£2.00
      £80-£89£2.25
      £90-£99£2.50
      £100-£109£2.75
      £110-£119£3.00
      £120-£139£3.50
      £140-£159£4.00
      £160-£189£4.75
      £190-£219£5.50
      £220-£259£6.50
      £260-£309£7.75
      £310-£369£9.25
      £370-£459£11.50
      £460-£599£6.00
      £600 or over£16.67
    5. The monthly reward can be used for standard network services including standard voice calls to UK network mobiles and fixed landlines, Lo-Call Rate calls (i.e., 0845 numbers), standard person to person UK mobile text messages (including photo messaging and video messaging) and access to Orange World. All other calls and services are excluded and will be charged at standard rates.
    6. The first monthly reward will be applied to your account within 24 hours of registration of the new handset.
    7. Each monthly reward is valid for one calendar month from the date it is applied to your account. Any unused monthly reward will be removed at the end of the calendar month.
    8. The monthly reward will not count towards calculating your average top-up when considering eligibility for the Upgrade reward in the future.
    9. No other reward or credit offered by Orange in respect of any other promotions, including but not limited to the "Prepay Repay" £5 free credit and the bonus top-up reward, will count towards calculating your average top-up when considering eligibility for the Upgrade reward in the future.
    10. The Promotion runs in a 6 monthly cycle. Subject to clauses 2 and 3 you will become eligible for the monthly reward again at the end of the 6 monthly cycle.
    11. You must have an airtime balance of 1p to use the monthly reward
    12. The Promotion is available with Extras. Any Extras on your account will be used before your monthly reward.
    13. Unless stated otherwise, the Promotion is available with any existing PAYG promotion.
    14. Orange reserves the right to amend or vary these terms and conditions or to withdraw the Promotion at any time on reasonable notice.
    15. Service is subject to the Terms and Conditions for the supply of Orange pay as you go Services, a copy of which can be found at the back of your Orange phone User Guide or SIM pack. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the supply of Orange pay as you go Services the latter will prevail
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    £10 off a pay as you go handset £29.99 and above
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    1. The following offer (the "Promotion") is available only to full time higher education students who are new or existing Orange customers, subject to the additional "Our Customers First" terms set out below ("Eligible Customers").
    2. The promotion is available on all pay as you go handsets £29.99 and above. The price excludes airtime bought at point of purchase.
    3. The Promotion is available through Orange Retail, Orange Online and Orange Telebusiness only.
    4. The promotion is valid from 1st July 2009 to 31st July 2010
    5. In order to qualify for the Promotion you must provide a valid NUS (National Union of Students) or Matriculation card (for Scottish Universities only) or a letter from your University/College confirming that you have been accepted as a or are a full time student (dated and on headed paper). Photocopies are not acceptable.
    6. The Promotion is not transferable. No refunds or cash alternatives are available.
    7. Orange reserves the right to remove the Promotion from your account and/or ask you to refund the discount if it considers that you have breached any of the Promotion terms and conditions and/or any of the Orange standard network Terms and Conditions.
    8. The Promotion is not available in conjunction with other Orange discounts including phone buyback, Perk and Trade Secrets.
    9. Connection is subject to status and acceptance of the Orange standard network Terms and Conditions a copy of which is available in your phone user guide. Further copies are available by visiting www.orange.co.uk. Where there is any inconsistency between these terms and conditions and the Orange standard network terms and conditions, the latter will prevail.
    10. Orange reserves the right to vary, amend or cancel these terms and conditions at any time upon reasonable notice.
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    £20 hmv voucher all Samsung handsets purchased on pay as you go
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    1. The offer (the Promotion) is valid from 17th August 2009 while stocks last. The Promotion will end by 13th September 2009.
    2. The offer is available against the purchase of all pay as you go Samsung handsets subject to availability.
    3. Compulsory top up applies to all handsets purchased.
    4. The Promotion is available through Orange Retail, Orange Online and Orange Telebusiness only.
    5. Samsung purchased through Orange Retail stores will entitle the purchaser to £20 hmv paper vouchers at the point of purchase. These vouchers are redeemable in hmv stores.
    6. Customers that purchase Samsung handsets through Orange Online and Orange Telebusiness will receive an email to the email address provided at point of order, 10 days after their handset has been received. The email will contain details of the e-voucher which can only be redeemed at www.hmv.com. Handsets returned before the 10 days have passed will not be eligible for the voucher and no email will be sent. We are not able to issue paper vouchers to orders made through these channels.
      (there is a chance that due to fulfilment constraints instead of being emailed the customerwill receive an SMS with a PIN number and URL to redeem their voucher on the hmv website)
    7. All vouchers are subject to the standardhmv terms and conditions and are eligible for 12 months from issue.
    8. Orange reserves the right to vary, amend or cancel these terms and conditions at any time upon reasonable notice.
    9. The Promotion is restricted to 2 handsets per household.
    10. The Promotion is available in conjunction with other pay as you go offers.
    11. No cash alternative will be given.
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    Bright Top Ups
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    Bright Top Ups Terms & Conditions
    1. Bright Top Ups ("the Promotion") is open to invited Orange UK Pay As You Go customers but excludes Orange employees, their families or any other person associated with it.
    2. All entry instructions form part of these Terms and Conditions, which, by taking part, all entrants will be deemed to have accepted.
    3. The Promotion commences on 30th April 2009 and will run on an ongoing basis. Orange reserves the right to withdraw or amend the Promotion at any time. Notice will be given via text message to customers who have registered for the Promotion and will be effective immediately.
    4. Each top-up will be automatically entered into Bright Top Ups and winners will be randomly selected based on a 1 in 3 chance to win. Customers will receive a text message letting them know what they have won and instructions on how to claim their prize.
    5. The Bright Top Ups text messages customers send and receive will be free of charge in the UK. Customers using their phones abroad making an eligible top-up will still be eligible to enter but the standard roaming rate will apply to any Bright Top Ups message sent.
    6. Prizes will consist of mobile and non-mobile prizes, details of which can be found on www.orange.co.uk/brighttopups
    7. Prizes must be claimed within 30 days of receipt of notification that a prize has been won unless otherwise stated. Mobile prizes will be valid for 7 days from when they are applied.
    8. Mobile prizes are claimed free of charge by sending YES to the number provided in the winning message.
    9. Non mobile prizes can be claimed at www.orange.co.uk/brighttopups. Winners will need to register their details, including their mobile telephone number and a valid UK delivery address. Allow 28 days for delivery of the prize. Customers under the age of 16 may require parental consent to claim some prizes.
    10. Non-mobile prizes can be gifted or in the case of multiple prizes, shared with friends. Where prizes are gifted, it is the responsibility of the person accepting the prize that they comply with the minimum age requirements. For details of how to gift a prize, see www.orange.co.uk/brighttopups.
    11. Non-mobile prizes can only be delivered to an address within the UK. It is the customer's responsibility to ensure the delivery details provided are correct.
    12. All prizes are non-transferable, non-refundable (either wholly or partly in cash) and cannot be exchanged. No cash alternative will be made available for any prize won.
    13. The promoter reserves the right to substitute any prize with another prize of equal or greater value.
    14. Customers who do not have internet access can claim a non-mobile prize by calling 450 instead. Calls will be charged at 25p standard rate. Customers will be sent a form on which they will need to insert their details and return to Orange. Please leave sufficient time to return the form to claim your prize within the prescribed 30 day claim period.
    15. Customers will not be eligible for their prize where the top up has been refunded or where we believe they have topped up fraudulently. The decision to withhold prizes in these cases is at the sole discretion of Orange UK and no correspondence will be entered into.
    16. Any eligible customer wishing to opt-out of Bright Top Ups can do so at any time by texting 'STOP' to 48000. Opting out of this promotion will not opt you out of all Orange promotions. To do this call 450 and speak to a Customer Services Advisor.
    17. By entering this Promotion, entrants agree to their details being submitted to a third party for purposes of conducting the draw and shipping.
    18. Customer details will not be passed onto any third party for marketing purposes.
    19. Customers in Northern Ireland (only) are able to enter without having to top up. Please print out and complete the form from www.orange.co.uk/brighttopup and send it to Bright Top Ups (NPN), Dept No D5643, PO Box 99, Aylesbury, HP19 8RR. Alternatively please send your name, address and Orange phone number to Bright Top Ups (NPN), Dept No D5643, PO Box 99, Aylesbury, HP19 8RR. Only one entry per stamped envelope will be accepted per week. Any incomplete, incorrect, illegible or damaged forms will be invalid and the Promoter takes no responsibility for any entry forms which are delayed or lost in the post.
    20. Any Bright Top Ups queries should be directed to www.orange.co.uk/brighttopups or by calling 450. Calls will be charged at 25p standard rate.
    21. Orange reserves the right to amend, vary or cancel these terms and conditions or to withdraw this promotion at any time upon reasonable notice.
    22. Promoter: Everything Everywhere Limited, Company Number 02382161, Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW. No correspondence should be sent to this address.
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    pay as you go free mobile internet offer
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    1. 1. When you join or upgrade with a pay as you go San Diego, Nokia Lumia 610 or LG L3 handset with Orange, we will give you 12 months free mobile internet. This offer is only available on selected pay as you go phones during limited promotional periods. You’ll need to activate your free internet by following the instructions we’ll send to your phone. We’ll send you a text to confirm when your internet has been applied and when it is due to run out. Just remember, these messages may take up to 24 hours to deliver. Any data unused at the end of the promotional period will be lost.
    2. Your free internet has a fair use policy of 250MB a month and can only be used if you have a positive credit balance of at least £0.01. Once your free internet has run out you’ll automatically be charged our standard pay as you go data charges according to your animal plan terms. You can monitor how much free data you are using by calling 453. For more information on the charges that may apply, visit http://shop.orange.co.uk/mobile-phones/price-plans/pay-as-you-go. If you already have an inclusive internet reward or bundle, this offer’s internet allowance will be used first, and any unused data from existing rewards or bundles will be lost.
    3. To use mobile internet you’ll need internet coverage on our network, check it at http://www.orange.co.uk/coverage. Remember that you can only use mobile internet on your phone in the UK.
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    pay as you go £20 HMV voucher offer
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    1. The first 1600 people to buy any pay as you go handset, excluding Iphones, from the Orange Online Shop for £49.99 or more from 27 June 2012 will receive a £20 HMV voucher. This offer is for the first 1600 people or until 1st September 2012 whichever happens sooner. There is a minimum top up of £10 or £15 depending on handset, required on purchase. You’ll receive the £20 HMV voucher within your new handset. The voucher can be used in all HMV stores apart from stores in Guernsey, Selfridges or Harrods. The vouchers have a 24 month expiry from the date of issue. You’ll have to accept the HMV voucher terms and conditions which you can find at hmv.com. The offer is only for the first two handsets bought per household. The offer is available with other pay as you go offers, unless stated otherwise. The vouchers can’t be exchanged for cash or anything else.
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    Free evening and weekend calls are available to customers who choose Canary as tariff. See orange.co.uk for further terms on Canary. Calls to 07 call forwarding services, 070, 08 and 0870 numbers are not included in bundle and will be charged up to 20p/min, 75p/min (minimum call charge 75p), 35p/min and 25p/min. See www.orange.co.uk/payasyougoguide

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    broadband

    Pay Monthly Mobile and Broadband Offer
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    1. This mobile and broadband offer ("the promotion") is available to Orange pay monthly customers (except business customers) and Orange broadband customers (except customers who are already on an existing mobile and broadband Offer) who connect or upgrade to a pay monthly plan, subject to clause 2 below. One offer per Orange pay monthly plan.
    2. New customers must connect to a pay monthly plan and an 18 month broadband contract. Existing Orange broadband customers who connect to a pay monthly plan may re-grade to the promotion but will be required to re-sign to an 18 month broadband contract. Existing Orange pay monthly mobile customers can receive the promotion without signing a new mobile contract but will be required to sign an 18 month broadband contract.
    3. The promotion will run from 14 September 2010 until 30 April 2011.
    4. The promotion is a discount on the following services:-
      simply broadband: up to 20 meg; unlimited usage; wireless router; line rental payable to BT or other line rental provider.
      broadband & off peak calls: up to 20 meg; unlimited usage; wireless router; inclusive evening and weekend calls with your fixed line phone; Orange line rental included; international calls option can be added to this plan.
      broadband & anytime calls: up to 20 meg; unlimited usage; wireless router; inclusive anytime calls to UK landlines (starting 01, 02, 03) with your fixed line phone; Orange line rental included; international calls option can be added to this plan.
    5. international calls option: calls to landlines in 30 countries from your fixed line phone, subject to fair usage policy of 1,000 minutes per month. Maximum call duration two hours after which time the call will automatically end but you may redial. For details of countries see www.orange.co.uk/[insertlink]
      The international calls option will continue for the duration of your 18 month minimum term, unless an upgrade is processed to another eligible broadband plan.
    6. evening and weekend calls:- calls made to UK landlines (beginning 01, 02 and 03). Calls to 0870 and 0845 numbers are also included. Evening is 6pm to 6am Monday to Friday, Weekend is midnight Friday to midnight Sunday. Maximum call duration two hours per call, after which calls will be charged at standard rates. Subject to fair use policy of 1,000 minutes per month.
    7. anytime calls:- calls made to UK landlines (beginning 01, 02 and 03). Calls to 0870 and 0845 numbers are also included. Maximum call duration two hours, after which calls will be charged at standard rates. Subject to fair use policy of 1,000 minutes per month.
    8. If you are living in non-Orange broadband network area you can still get the Promotion but:-
      (a) you will be charged an extra £10 per month; and
      (b) you will only be able to receive speeds of up to 8 meg.
    9. Broadband unlimited usage is subject to a fair usage policy, see www.orange.co.uk/terms for details.
    10. If your pay monthly plan is cancelled or terminated for any reason you will be charged the standard broadband user rate per month - see our website for details. If your broadband account is terminated for any reason you will continue to be charged for your Pay Monthly Plan.
    11. Orange reserves the right to amend, vary or cancel these terms or to withdraw this Promotion at any time upon reasonable notice.
    12. Your pay monthly plan is subject to the Standard Terms and Conditions for the Supply of Orange Network Services - see www.orange.co.uk/terms.
    13. Broadband Service is subject to the standard Terms and Conditions for Orange Home Services, see www.orange.co.uk/terms.
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    Pay as you go mobile and broadband offer
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    1. This mobile and broadband offer ("the promotion") is available to all Orange pay as you go (PAYG) customers and all Orange broadband customers (except customers who are already on an existing mobile and broadband offer) who connect to a pay as you go Animal plan or purchase a PAYG handset and associated top-up, subject to clause 2 below. One offer per pay as you go plan.
    2. New and existing PAYG customers must connect or upgrade to an 18 month broadband contract. Existing Orange broadband customers who connect to a PAYG Animal plan may benefit from the promotion but will be required to sign a new 18 month broadband contract.
    3. New PAYG sim only customers must top up by a minimum of £10 in order to be eligible to receive the Promotion. New PAYG customers purchasing a handset with which the minimum top up is included must activate the service to be eligible to receive the Promotion. Existing PAYG customers must have a minimum of £1 in their Phone Fund in order to be eligible for the promotion.
    4. The promotion will run from 14 September 2010 until 30 April 2011.
    5. The promotion is a discount on the following services:-
      simply broadband: up to 20 meg; unlimited usage; wireless router; line rental payable to BT or other line rental provider.
      broadband & off Peak calls: up to 20 meg; unlimited usage; wireless router; inclusive Evening and Weekend calls with your fixed line phone; Orange line rental included; international calls option can be added to this plan.
      broadband & anytime calls: up to 20 meg; unlimited usage; wireless router; inclusive Anytime calls to UK landlines (starting 01, 02, 03) with your fixed line phone; Orange line rental included; international calls option can be added to this plan.
    6. international calls option: calls to landlines in 30 countries from your fixed line phone, subject to fair usage policy of 1,000 minutes per month. Maximum call duration two hours after which time the call will automatically end but you may redial. For details of countries see terms.
      The international calls option will continue for the duration of your 18 month minimum term, unless an upgrade is processed to another eligible broadband plan.
    7. Evening and Weekend calls:- calls made to UK landlines (beginning 01, 02 and 03). Calls to 0870 and 0845 numbers are also included, Evening is 6pm to 6am Monday to Friday, Weekend is midnight Friday to midnight Sunday. Maximum call duration two hours per call, after which calls will be charged at standard rates. Subject to fair use policy of 1,000 minutes per month.
    8. Anytime calls:- calls to UK landlines (beginning 01, 02 and 03). Calls to 0870 and 0845 numbers are also included. Maximum call duration two hours, after which calls will be charged at standard rates. Subject to fair use policy of 1,000 minutes per month.
    9. If you are living in non-Orange broadband network area you can still get the promotion but:-
      (a) you will be charged an extra £10 per month; and
      (b) you will only be able to receive speeds of up to 8 meg.
    10. Broadband unlimited usage is subject to a fair usage policy, see www.orange.co.uk/terms for details.
    11. Orange reserves the right to amend, vary or cancel these terms or to withdraw this Promotion at any time upon reasonable notice.
    12. Your pay as you go plan is subject to the Standard Terms and Conditions for Pay As You Go Customers - see www.orange.co.uk/terms.
    13. Broadband Service is subject to the standard Terms and Conditions for Orange Home Services, see www.orange.co.uk/terms.
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    3 months discounted broadband promotion
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    1. This 3 months discounted broadband promotion ("the Promotion") is available to new and existing Orange pay monthly and pay as you go customers (excluding business customers) and new Broadband customers who sign up to broadband & off peak calls plan or the broadband & off peak calls plus international plan on an 18 month minimum term contract.
    2. The Promotion will run from 14 September 2010 to 29th February 2011.
    3. The Promotion is only available to customers living in an Orange broadband network area. See our availability checker at http://shop.orange.co.uk/broadband/ for details.
    4. The Promotion is 3 months discounted broadband. Line rental and (if applicable) charges in relation to your international calls option remain payable for the duration of your minimum term contract.
    5. The Promotion is subject to the Terms and Conditions for Orange Home Services which can be found at www.orange.co.uk/terms. The Promotion for existing mobile customers is also subject to the mobile and broadband terms and conditions which can be found at www.orange.co.uk/terms.
    6. The Promotion is not available with any other offer and/or promotion unless otherwise specified.
    7. Orange reserves the right to amend, vary or cancel these terms and conditions or to withdraw this Promotion at any time upon reasonable notice.
    8. Service is subject to the Standard Terms and Conditions for Orange Home Services. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions, the latter will prevail.
    9. The promoter is Orange Home UK Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.
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    HMV Games Console Xmas Offer
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    1. The £50 off Orange home broadband Promotion (the "Promotion") is available to new customers joining any Orange home broadband package, subject to an 18 month minimum term contract.
    2. To get the Promotion you must purchase any games console or games bundle from a HMV store.
    3. The Promotion will run from 10th November 2009 to 31st January 2010.
    4. The promotion is available by calling 0800 408 1869.
    5. The promotion is available with the Home Max 3 months free broadband offer for PAYM customers
    6. The Promotion is not available in conjunction with any other broadband or mobile offer and/or promotion unless otherwise specified.
    7. The Promotion is £50 credit which can be used either via monthly line rental charges or any call charges that are applied to the account and will be applied to your account on or before the third month of your broadband contract. Once the credit has all been used you will be liable for full payment each month for the remaining term of your contract.
    8. The offer is limited to one £50 credit per household.
    9. Orange reserves the right to amend, vary or cancel these terms and conditions or to withdraw this Promotion at any time upon reasonable notice.
    10. The Promotion is subject to the standard Terms and Conditions for Orange Home services, copies of which can be found on our website at www.orange.co.uk/terms. Where there is any inconsistency between these Terms and Conditions and the standard Terms and Conditions, the latter will prevail.
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    HMV Voucher Promotion
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    New Orange Broadband customers

    1. Join us on any Orange broadband or broadband and calls 18 month package in store, over the phone or online before 30 June 2011 and get a free £40 HMV voucher. You will need to quote "HMV offer" when you join to ensure that you get the offer. If you call us to join, once your line is activated you will have to redeem your voucher online at www.orange-hmv.co.uk and your voucher will then be emailed to you. All vouchers expire March 2012. Remember that HMV's voucher terms will also apply and that this voucher isn't available with any other offer.
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    Broadband Choices Amazon voucher promotion
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    Broadband Choices Amazon voucher promotion

    1. The £25 Amazon voucher offer ("the Promotion") is available to all new customers joining Orange Broadband who quote 'Broadband choices' as a reference when ordering over the telephone.
    2. The Promotion will run from January 1st 2010 to March 30th 2010 - and is subject to stock availability.
    3. The Promotion is a £25 Amazon voucher and is available upon purchase of any of Orange's Home Broadband services on an 18 month minimum term contract.
    4. Vouchers subject to standard Amazon terms and conditions.
    5. For a full set of terms and conditions visit orange.co.uk/terms.
    6. Orange reserves the right to vary, amend or cancel these terms and conditions or to withdraw this promotion at any time upon reasonable notice.
    7. The Promotion is not available in conjunction with any other offer and/or promotion unless otherwise specified.
    8. The Promoter is Orange Personal Communications Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.
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    iPhone £60 Superfast Broadband Bundle
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    1. This iPhone £60 Superfast Broadband bundle ("the Bundle") is available to Orange Pay Monthly iPhone Plan customers (except business customers) and Orange Broadband customers (except customers who are already on an existing Mobile and Broadband Offer) who connect or upgrade to a iPhone £60 Plan, subject to clause 2 below. One offer per iPhone £60 Plan.
    2. New customers must connect to an iPhone £60 Plan and an 18 month Broadband contract. Existing Orange Broadband customers who connect to an iPhone £60 Plan may re-grade to the Bundle but will be required to re-sign to an 18 month Broadband contract. Existing Orange iPhone £60 mobile customers can receive the Bundle without signing a new mobile contract but will be required to sign an 18 month Broadband contract.
    3. The Bundle will be available from 18th January 2010.
    4. The Bundle is a discount on the following services:-
      iPhone: Free handset (8GB, 16GB and 32GB 3G/3GS) on iPhone £60 18 and 24 month plans (with the exception of 32GB 3GS on an 18 month plan which will be sold at a discounted price)
      Home Max: up to 20 meg; unlimited usage; wireless router; inclusive Evening and Weekend calls with your fixed line phone; Orange line rental included. This is provided at a discounted price.
    5. Evening and Weekend calls:- calls made to UK landlines (beginning 01, 02 and 03). Evening is 6pm to 6am Monday to Friday, Weekend is midnight Friday to midnight Sunday. Maximum call duration two hours per call, after which calls will be charged at standard rates. Subject to fair use policy of 1,000 minutes per month.
    6. If you do not live in an Orange Broadband network area, you can still get the Bundle but:-
      (a) you will be charged an extra £8 per month; and
      (b) you will only be able to receive broadband speeds of up to 8 meg.
    7. Broadband unlimited usage is subject to a fair usage policy, see http://www.orange.co.uk/terms for details.
    8. You will not be offered a Best Plan recommendation in relation to this iPhone and Superfast Broadband bundle.
    9. If your iPhone £60 Plan is cancelled or terminated for any reason you will be charged the standard broadband price per month - see our website for details. If your broadband account is terminated by you for any reason you will continue to be charged for both your iPhone £60 Plan and monthly broadband service charges.
    10. If we are unable to provision the broadband service for any reason, you will be placed on an iPhone £45 Plan.
    11. Your Pay Monthly Plan is subject to the Standard Terms and Conditions for the Supply of Orange Network Services - see http://www.orange.co.uk/terms, and the iPhone Terms and Conditions.
    12. Orange reserves the right to amend, vary or cancel these terms or to withdraw this Bundle at any time upon reasonable notice.
    13. Broadband Service is subject to the standard Terms and Conditions for Orange Home Services, see http://www.orange.co.uk/terms.
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    Recommend A Friend
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    Share £100 with your mate - when you recommend them to Orange Home Broadband.

    1. This offer is available to existing Orange Home Broadband customers who recommend a friend to join us as a new customer on one of our Orange Home Broadband packages. This offer is not available if your friend is upgrading onto one of those packages. If your friend joins before 30 June 2012 (offer extended) you’ll both get a £50 bill credit.
    2. This offer is not available in conjunction with any other Home Broadband offers or promotions.
    3. You’ll need to give us your friend’s name, home telephone number and email address, and you must make sure that you have your friend’s permission to give us that information.
    4. When your friend joins they’ll need to give us your contact details, including your home telephone number and postcode, so we can verify that you are an active and paying Orange Home Broadband customer.
    5. Upon verification that both your line and your friend’s line is active, a bill credit of £50 will be applied to both accounts within 4 weeks of your friend’s line being activated with Orange Broadband.
    6. Your friend’s bill credit will be set against their first month’s total charges that are payable after that, with the balance then paid to the bank account that they have set up for your direct debit. The same will happen for you too.
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    Broadband and iPhone £50 credit offer
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    1. This offer's available if you join both a Home Broadband with Anytime Calls plan and any iPhone 18 or 24 month plan at the same time in an Orange store or by calling us before August 31 2011. This offer isn't available to existing Orange Home customers. If you're an existing Orange mobile customer you can get this offer.
    2. Home Broadband with Anytime Calls has an 18 month minimum connection period and the iPhone plan has a 18 or 24 month minimum connection period. Home Broadband with Anytime calls costs £10 a month plus £11.50 BT line rental. These prices assume that you will pay both your Home and your iPhone bill by direct debit and that you have online billing for your iPhone plan. The full terms for each of these plans are online at orange.co.uk/terms.
    3. You'll get a £50 credit applied to your Orange mobile account within 30 days of your Home Broadband with Anytime Calls going live, which should be within 10 days of activating your account. Your credit has no expiry date and you can't get cash instead. Your credit will be used to pay for any charges that are added to your Orange mobile bill until it's used up, that's for your iPhone plan and any other services that you might have on the same account. Just note that if you don't already have a BT line at your address, you can ask us to install one at a cost of £60. It will then take 6 to 8 weeks for your Home Broadband with Anytime Calls to go live, so your credit would then be applied within a further 30 days after that.
    4. Home prices quoted are available to customers who live in an Orange broadband network area, which is 85% of all UK homes. If you don't live in an Orange network area you can still get Orange broadband for an extra £10 per month. You'll need a wireless enabled computer or adapter to be able to connect to your wireless router. Your unlimited data and calls are subject to fair usage policy, see orange.co.uk/terms. Fastest download speed up to 20 Meg (up to 8 Meg in non-Orange broadband areas). Speeds vary significantly depending on line quality and distance from exchange. Inclusive anytime calls to UK landlines starting with 01, 02 and 03 using your landline. Calls to 0870 and 0845 also included. Calls to some telephone numbers starting with 08 will cost up to 12p per minute - please see our price list at http://www.orange.co.uk/homevoiceguide for details. All calls will be shown on your broadband invoice and will be billed by Orange. Call for up to two hours, redial as often as you like. Wireless router is on loan to you for the duration of your minimum term, and remains the property of Orange. Calls subject to fair usage policy. Other terms apply, see www.orange.co.uk/terms.
    5. You can't get this offer if you also want any other offer and/or promotion from us. If you cancel either your Home Broadband or iPhone plan, you won't get your £50 credit.
    6. iPhone plan inclusive minutes are to UK landlines (beginning 01, 02, 03), and to customers of UK mobile networks. Calls to call-forwarding services (including those beginning 070), 08 and 09 numbers aren't included, and cost up to £2/min. Inclusive texts are person to person texts in the UK. Inclusive photo messages are standard UK to UK photo messages. Inclusive Answer phone is for calls made from your Orange mobile to your Orange answerphone in the UK only. Additional features, such as answerphone call return will be charged. Inclusive mobile internet browsing applies within the UK only. Any use outside the UK will be charged at the relevant international rates. Mobile Internet browsing does not include event charges such as for ringtones or games (transport costs for these events are included). Not to be used for Internet Tethering (e.g. using your handset as a modem - separate Tethered Data bundles are available). Inclusive Wi-Fi is for the use of BT Wi-fi hotspots in the UK only and a fair usage policy of 3GB applies. Fair usage policies apply to unlimited texts and unlimited minutes.
    7. For details of your plan's charges and for details of services not included see the Price Guide at www.orange.co.uk/mobilebbguide.
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    Home Broadband Contract Buy Out
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    Up to £50 towards your existing broadband provider’s cancellation charge when you join Orange Home Broadband.

    1. If you join one of our 12 month Home Broadband plans before 30 June 2012, and have to cancel your existing broadband contract with another provider first, we will give you up to £50 towards any early cancellation charge that may apply.
    2. The offer can not be used in conjunction with any other broadband promotional offers.
    3. That amount will only cover a cancellation charge in relation to a monthly line rental or monthly price plan cost. It will not cover any other charges, such as call or data charges, or charges for other additional services.
    4. You must inform us that you are with an existing broadband provider when you join. When you get your final bill from your existing broadband provider you’ll need to send it to us and clearly highlight the early cancellation charge. You can send it to us using one of the following ways:
      (a) email: bring.your.broadband@everythingeverywhere.com
      (b) fax: 0844 443 8284
      (c) post: Broadband Registration Support, Nexus House, Senhouse Road, Darlington, DL1 4YB
    5. Upon verification of your cancellation charge we will credit your Orange Home Broadband account with that amount up to a maximum of £50. That amount will be used to pay your Orange Home Broadband line rental (if applicable) and monthly broadband price plan. Your bill credit will be set against the first month’s total charges that are payable after that, with the balance then paid to the bank account that you have set up from your direct debit. If your cancellation charge is less than £50 we will not give you the difference. We will not exchange the credit in your account for cash or anything else.
    6. The promoter is Everything Everywhere Limited trading as Orange Home of Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW.
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    Quick Tap

    using Quick Tap
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    The Quick Tap Wallet, Quick Tap phone and Quick Tap enabled SIM together enable you to discover, load, manage and use contactless services from Orange and/or its partners. Quick Tap Wallet is provided by Everything Everywhere Limited, trading as Orange.

    Orange own Quick Tap Wallet, the application on your phone and the service providers are responsible for how they make their services available to you.

    We can add or remove service providers from the Quick Tap Wallet from time to time. By offering the Quick Tap Wallet, Orange does not provide any assurance that any particular service will continue to be available. You may check the service providers' terms and conditions to see how they would notify you about changes like that.

    For each service you may need to accept separate terms and conditions from the relevant service provider in order to be able to load and/or use the service. That means that your service provider is responsible for letting you know if key things about how you use their service change. So, again, check their terms before you sign up to their service.

    When you use the Quick Tap Wallet application to discover, register and update your contactless services, we won't charge you for any data that is used when you are in the UK. If you use the Quick Tap Wallet application when roaming, you will be charged for data at your roaming rate.

    Service providers may charge you for the use of their contactless service and associated applications both in the UK and when roaming, so make sure you check the service provider's terms before you sign up with them.

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    Payment Service Providers
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    Payment service providers allow you to purchase goods and services using your Quick Tap phone where contactless payment terminals are available from the merchant or retailer.

    Payment service providers are responsible for ensuring that you are aware of their full name, registered address, company registration number and authorisation status under the Financial Conduct Authority.

    You may need to set up an online account with any payment service provider you choose, so you'll need an internet connection and a PC/laptop to do that.

    Orange isn't responsible for the locations of those retailers with contactless payment terminals. We can't promise that they will be located near you, that you know where they are on an ongoing basis, or that they remain located near you.

    If you have a query or dispute about whether a transaction was authorised by you, you must contact your payment service provider. Orange is not responsible for the authorisation of transactions and is not therefore responsible for providing any refunds to you. If you have a query or dispute about the amount of any payment or how it was processed, you need to contact your payment service provider.

    If your phone account with Orange ends, we will tell your payment service provider(s) about that. You will then need to get in touch with your payment service providers to get back any money that's still in your contactless account and to close down any account with the service provider, if necessary.
    Please check your service provider terms for how they treat transactions in foreign currencies, if relevant.

    If you use Quick Tap with Barclaycard, then their terms will apply, which can be found at www.barclaycard.co.uk/contactlessmobiletandcs

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    Your Orange network service agreement
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    The terms of your Orange network services agreement and privacy policy continue to apply to you when using Quick Tap. If there is a clash between these terms and your network agreement, then these terms take precedence. This service is an "Orange Additional Service" as defined in your network terms. You can view your network terms at orange.co.uk/terms.

    In particular, you must notify us immediately if your phone has been lost or stolen. We will then tell your service provider and they will take any steps outlined in their terms.

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    Barclaycard promotional money terms and conditions
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    • You'll earn 5% cashback on all contactless purchases made within the first 90 days of setting up your contactless mobile payment account.
    • Your cashback earned will be credited to your account after the 30th, 60th and 90th day after registration.
    • The total amount of cashback which can be earned is £300. Any purchases which are returned or refunded will not be eligible for cashback.
    • You'll lose any cashback which has not been added to your balance if you close your account.
    • We may change or withdraw this promotional scheme at anytime by giving you notice in writing, by email or by SMS message
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    other
    print

    Orange grants you a non-exclusive, non-transferable licence to use the Quick Tap Wallet application so that you can access the services available through it, managing your Quick Tap settings, and using the information and help available in the wallet application.

    Orange may ask you to accept updates of the Quick Tap application at any time, and you must download these updates in order to continue using the application.

    You may not reproduce, modify, adapt, amend, reverse engineer and/or otherwise copy or use any software within Quick Tap or any software including any source or object code within and relating to this application.

    The full terms and conditions are subject to the terms and conditions in place between us and the account holder for your use of Orange network services.

    The terms of your privacy policy with Orange still apply when using Quick Tap, you can check those at any time by going to orange.co.uk. and click on the privacy tab. By signing up to use Quick Tap, you are happy for us to share your information (including your mobile phone number) with service providers that you sign up with to provide you with the Quick Tap services and in order for these service providers to provide their services to you and for direct marketing purposes. Service providers may contact you to market their products and services to you. We will also use information about you to tell you about the products and services offered by us and our business partners unless you object.

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    free SIM

    Student Free SIM
    print
    1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 1st September 2009 and 31st December 2011 at www.orange.co.uk/shop/students, subject to availability.
    2. The Promotion will not apply to any orders not received by midnight on 31st December 2011
    3. The Promotion is offered by Everything Everywhere Limited, Company Number 02382161, Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW.
    4. The Promotion is only available to UK residents and is limited to four SIM connection packs per household.
    5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you will need to select the Dolphin tariff to get the Promotion.
    6. To get your £10 free credit you will need to register your SIM and top up by £10 within two months of your SIM being dispatched. You will receive your £10 free credit within one month of connection.
    7. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
    8. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of 10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
    9. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
    10. The SIM connection pack will be dispatched within 21 days of processing your order.
    11. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
    12. The Orange 7-day money back guarantee does not apply to the Promotion.
    13. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
    14. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
    15. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.

    PAYG Animal Packages - Terms and Conditions

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    Orange Free SIM giveaway
    print
    1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 1st June 2008 and 31st December 2011 at www.orange.co.uk/drivensimoffer, subject to availability.
    2. The Promotion will not apply to any orders not received by midnight on 31st December 2011.
    3. The Promotion is offered by Everything Everywhere Limited, Company Number 02382161, Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW.
    4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
    5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
    6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
    7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
    8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
    9. The SIM connection pack will be dispatched within 21 days of processing your order.
    10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
    11. The Orange 7-day money back guarantee does not apply to the Promotion.
    12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
    13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
    14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
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    Call Abroad Free Sim Giveaway
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    1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 1st May 2008 and 31st December 2011 at http://shop.orange.co.uk/shop/simevent/camelfreesim
    2. The Promotion will not apply to any orders not received by midnight on 31st December 2011.
    3. The Promotion is offered by Everything Everywhere Limited, Company Number 02382161, Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW.
    4. The Promotion is only available to UK residents.
    5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Camel Package is open to all Orange Pay as You Go Customers who have registered their phone with Orange.
    6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
    7. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
    8. The SIM connection pack will be dispatched within 21 days of processing your order.
    9. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
    10. The Orange 7-day money back guarantee does not apply to the Promotion.
    11. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
    12. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
    13. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail. £5 free credit will be applied to your account when you top-up by £10 within 7 days of registering your SIM and will take 14 days to be applied
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    £5 Free ATC Terms and Conditions- Connection Pack Sticker Offer
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    1. £5 free credit will be applied to your account when you top up by £10, within 7 days of registering your SIM and will take 14 days to be applied.
    2. The Promotion is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 1st July 2008 and 31st December 2011 subject to availability.
    3. The Promotion will not apply to any orders not received by midnight on 31st December 2011.
    4. The Promotion is offered by Everything Everywhere Limited, Company Number 02382161, Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW.
    5. The Promotion is only available to UK residents and is limited to one SIM connection pack per household. Orange reserves the right to disconnect the SIM if it believes that the SIM connection pack is being or is to be used in breach of this provision.
    6. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
    7. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
    8. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
    9. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
    10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
    11. The Orange 7-day money back guarantee does not apply to the Promotion.
    12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
    13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
    14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
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    Ebay Free SIM Giveaway www.orange.co.uk/ebayfreesim
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    1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 1st June 2008 and 31st December 2011 at www.orange.co.uk/ebayfreesim, subject to availability.
    2. The Promotion will not apply to any orders not received by midnight on 31st December 2011
    3. The Promotion is offered by Everything Everywhere Limited, Company Number 02382161, Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW.
    4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
    5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you will need to select the Dolphin tariff to get the Promotion.
    6. To get your £5 free paypal credit you will need to register your SIM and top up by £10 within two months of your SIM being dispatched. You will receive your £5 free paypal credit within one month of connection.
    7. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
    8. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
    9. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
    10. The SIM connection pack will be dispatched within 21 days of processing your order.
    11. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
    12. The Orange 7-day money back guarantee does not apply to the Promotion.
    13. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
    14. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
    15. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
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    Affiliates Free SIM Giveaway 2010
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    1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 1st October 2009 and 31st December 2011 at www.orange.co.uk/shop/simevent/affiliatesfreesim, subject to availability.
    2. The Promotion will not apply to any orders not received by midnight on 31st December 2011.
    3. The Promotion is offered by Everything Everywhere Limited, Company Number 02382161, Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW.
    4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
    5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
    6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
    7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
    8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
    9. The SIM connection pack will be dispatched within 21 days of processing your order.
    10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
    11. The Orange 7-day money back guarantee does not apply to the Promotion.
    12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
    13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
    14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
    15. 300 free SMS will be applied to your account when you top-up by £10

    PAYG Animal Packages - Terms and Conditions

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    Monkey Free SIM Giveaway
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    1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between June 23 2009 and Dec 31 2011, subject to availability.
    2. The Promotion will not apply to any orders not received by midnight on Dec 31 2011.
    3. The Promotion is offered by Everything Everywhere Limited, Company Number 02382161, Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW.
    4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
    5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
    6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
    7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
    8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
    9. The SIM connection pack will be dispatched within 21 days of processing your order.
    10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
    11. The Orange 7-day money back guarantee does not apply to the Promotion.
    12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
    13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
    14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
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    Monkey Terms and Conditions
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    PAYG Animal Packages Monkey Terms and Conditions
    1. PAYG Animal Packages are open to all Orange Pay as You Go Customers. Existing customers moving to a PAYG Animal Package may not be able to return to their old tariff.
    2. Where the Reward is dependent on monthly top-ups, you must top up by £10 or more per month.
    3. The Rewards are:
      Animal Package Racoon Camel Dolphin Canary Monkey
      Minimum Top up None None £10 £10 £10
      Reward 5p off call rates Calls abroad from 5p Free texts and access to online community sites Free evening and weekend minutes Free music and texts
    4. If you top-up by the minimum amount below, your monthly reward will be:
      Minimum level of top up Dolphin Canary Monkey
      £10 top up 300 texts and free access to online community sites 120 free evening and weekend minutes Free music and 300 free texts
      £20 top up 600 texts and free access to online community sites 180 free evening and weekend minutes Free music and 600 free texts
      £30 top up Unlimited texts and free access to online community sites 240 free evening and weekend minutes weekends Free music and 1000 free texts
    5. You will be sent a free text message letting you know when your monthly rewards start.
    6. Free texts - person to person texts in the UK. Unlimited free texts subject to fair usage policy of 3000 texts per month. Usage above this amount will constitute abuse and Orange may monitor usage and withdraw the benefit from your account.
    7. Free evening and weekend minutes - calls made between 7pm and 7am Monday to Friday and 7pm Friday to 7am Monday. Calls are to UK mobiles and standard UK landlines (beginning 01/02/03) and your Orange answerphone.
    8. Calls abroad - calls made from your mobile to mobiles and landlines in the countries listed at www.orange.co.uk/payasyougo.
    9. No rollover unused benefits will not rollover to the next month.
    10. Online community sites are Facebook, Bebo, MySpace and Flirtomatic - usage is subject to a 50MB cap - any usage over this will be charged at standard rates.
    11. Free music - 600 minutes free access on your mobile and unlimited access online per month. Other terms apply, see www.orange.co.uk/monkey.
    12. Orange reserves the right to vary or amend these terms or to withdraw the Reward at any time on reasonable notice.
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    mobile broadband

    Mobile Broadband Student Promotion
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    Mobile Broadband Student Promotion - £20 hmv voucher on 18month dongle plans
    1. The £20 hmv voucher offer ("the Promotion") is available to new mobile broadband customers who are currently students, on production of a valid NUS card or UCAS acceptance letter for purchases via Orange Retail Stores, or NUS number for online or telesales purchases.
    2. The Promotion will run from 17 August 2009 to 31st October 2009.
    3. The Promotion is a £20 hmv voucher with purchase of any dongle plan (subject to availability) on an 18 month minimum term contract (excludes 30 days and £5 dongle plans). No cash alternative will be given.
    4. 18 month dongle plans purchased through Orange Retail Stores entitles the purchaser to a £20 hmv paper voucher at the point of purchase. These vouchers are redeemable in hmv stores, and have no expiry date.
    5. Customers purchasing 18 month dongle plan online and via telesales will receive an SMS with redemption instructions, Upon registering their details on the www.orange-hmv.co.uk website, and details have been validated, the £20 hmv e-voucher will then be emailed to the customer. These vouchers are redeemable at www.hmv.com, and are valid for a 12 month period.
    6. Vouchers subject to standard hmv terms and conditions.
    7. Orange reserves the right to vary, amend or cancel these terms and conditions or to withdraw this Promotion at any time upon reasonable notice.
    8. The Promotion is not available in conjunction with any other offer and/or promotion unless otherwise specified.
    9. The Promoter is Orange Personal Communications Services Limited of St James Court, Great Park Road, AlmondsburyPark, Bradley Stoke, Bristol, BS32 4QJ.
    Mobile Broadband Student Promotion - £20 hmv voucher on 18 and 24 month Toshiba and HP Compaq laptop with mobile broadband plans
    1. The £20 hmv voucher offer ("the Promotion") is available to new mobile broadband customers who are currently students, on production of a valid NUS card or UCAS acceptance letter for purchases via Orange Retail Stores, or NUS number for online or telesales purchases.
    2. The Promotion will run from 17 August 2009 to 31st October 2009.
    3. The Promotion is a £20 hmv voucher with purchase of a Toshiba or HP laptop with mobile broadband plan (subject to availability) on an 18 or 24 month term contract (excludes Asus and Samsung laptop plans). No cash alternative will be given.
    4. 18 or 24 month Toshiba or HP Compaq laptop with mobile broadband plans purchased through Orange Retail Stores entitles the purchaser to a £20 hmv paper voucher at the point of purchase. These vouchers are redeemable in hmv stores, and have no expiry date.
    5. Customers purchasing 18 or 24 month Toshiba or HP laptop with mobile broadband plans online and via telesales will receive an SMS with redemption instructions, Upon registering their details on the www.orange-hmv.co.uk website, and details have been validated, the £20 hmv e-voucher will then be emailed to the customer. These vouchers are redeemable at www.hmv.com, and are valid for a 12 month period.
    6. Vouchers subject to standard hmv terms and conditions.
    7. Orange reserves the right to vary, amend or cancel these terms and conditions or to withdraw this Promotion at any time upon reasonable notice.
    8. The Promotion is not available in conjunction with any other offer and/or promotion unless otherwise specified.
    9. The Promoter is Orange Personal Communications Services Limited of St James Court, Great Park Road, AlmondsburyPark, Bradley Stoke, Bristol, BS32 4QJ.
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    Sony & Orange Mobile Broadband Offer
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    1. Your free 14 day trial will begin from the date you activate the account and setting up a direct debit for an 18 month contract on any of the Sony Tariffs (please see www.orange.co.uk/sonylaptop for further details).
    2. The trial can be cancelled at anytime during the 14 day trial period but after which you will be bound to complete the full contract period.
    3. The first three months of your contract (beginning at the start of the trial period) is free of charge but after this your chosen Sony Tariff charges will apply.
    4. Only customers who have purchased a Sony Laptop with an embedded Orange SIM and who are aged 18 years or over and are resident in the UK are eligible.
    5. You will not be charged more than £30 per month for any out of bundle usage (subject to our Fair Usage Policy) but any roaming charges and additional bundle or service charges will be chargeable (please refer to www.orange.co.uk/mobilebbguide for current out of bundle charges and www.orange.co.uk/sonylaptop for the Fair Usage Policy).
    6. Use of the Sony & Orange Mobile Broadband outside of the UK is not included and the usual roaming charges will apply, please see www.orange.co.uk/mobilebbguide
    7. The trial offer may be withdrawn at any time without notice, is subject to availability and Orange's Internet Everywhere terms, please see www.orange.co.uk/sonylaptop.
    8. Promoter: Everything Everywhere Limited, Company Number 02382161, Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW.
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    fixed broadband

    Broadband Half Price Offer Terms and Conditions
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    1. This Half Price Offer Promotion (the "Promotion") is available to new customers joining Home Starter (full price: £12 in Orange network areas, £20 in other areas), Home Select (full price: £20 in Orange network areas, £28 in other areas) or Home Max (full price: £24 in Orange network areas, £32 in other areas).
    2. The Promotion will run from 8 April 2008 to 29 September 2008
    3. The Promotion is subject to an 18-month minimum contract term. If you terminate the contract before the end of this term you will be liable for the amount that would be payable for the remainder of the term calculated at full price irrespective of the date of termination.
    4. The Promotion is not available in conjunction with any other broadband or mobile offer and/ or promotion unless otherwise specified.
    5. The Promotion runs for a period of 3 months and will be applied to your account from the first month of your broadband contract. At the end of the first 3 months full price (as stated above) will resume for the remaining term of your contract.
    6. The offer price assumes payment by direct debit. A £2 monthly charge will apply for other payment methods.
    7. The offer is limited to one per household.
    8. Orange reserves the right to amend, vary or cancel these terms and conditions or to withdraw this Promotion at any time upon reasonable notice.
    9. The Promotion is subject to the standard Terms and Conditions for OrangeHome services, copies of which can be found on our website at orange.co.uk/terms. Where there is any inconsistency between these Terms and Conditions and the standard Terms and Conditions, the latter will prevail.
    10. The Promoter is Orange Home UK Limited of St.James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ
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