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recycle your old phone & other EEE

We all know it's vital to recycle, but sometimes it's tricky to find the time and the place to do it. That's where we come in. Under the WEEE regulations (waste, electrical or electronic equipment) we must take back your old mobiles, accessories and other electrical or electronic equipment for recycling on a like-for-like basis when you buy something from us. We then pass it all on to our recycling team, who find the best use for it.

Recycle and Reward is the new service from Orange where you can earn money from your unwanted mobile phone. Just go into any Orange shop across the UK and find out how much your phone is worth. You can sell it to us right there!

All handsets are sent to our partner - experts in mobile phone recycling. They will thoroughly test the device and it will be reused wherever economic. All of this is done in full compliance with all environmental legislation (eg WEEE). If your phone is too old or beyond economical repair, it will be safely recycled ensuring that nothing goes to landfill.

With Recycle and Reward everyone benefits! You get a cash reward and absolutely nothing
goes to landfill.

click here for more information on phone recycling and WEEE

your questions answered

Q: What are the UK Waste Electrical and Electronic Equipment (WEEE) Regulations?

A: The UK WEEE Regulations are laws that place an environmental responsibility on the producers of electrical and electronic equipment (EEE).

These regulations encourage separate collection and environmentally sound recycling, including re-use of waste electrical and electronic equipment, which includes all the products we supply.

Q: How does this affect me as a customer?

A: As you use a mobile phone, Orange broadband or any of the other EEE products we supply, you have an important part to play in the recycling process. Without your help and support, we wouldn't be able to collect your unwanted items and recycle them.

Q: What does the crossed-out wheelie bin symbol mean?

image of crossed out wheelie bin symbol

A: On all new EEE, which includes all the products we supply, the crossed-out wheelie bin
symbol will be displayed to remind you not to throw the product into your bin at home.

Q: Why should I recycle unwanted electrical and electronic equipment?

A: Recycling mobile phones, accessories or any other WEEE prevents it from going straight to landfill, and can help reduce pressure on the earth's finite resources.

Like most electronic goods, mobile phones and all the other EEE we supply contain some materials that could escape and be harmful to the environment if not disposed of properly.

Q: How do I recycle my unwanted mobile & other WEEE?

A: It's simple: just hand your old mobile phone & other WEEE that we sell over to your local Orange shop, and they'll send it for environmentally sound recycling. Or you can just pop it in the post using this Freepost address: Orange Recycle, Freepost - and we'll make sure it's recycled.

Q: Is there a cost to recycling my unwanted WEEE?

A: No. It's completely free.

Q: What happens to my unwanted WEEE?

A: Your unwanted WEEE will be recycled by our expert recycling contractor.

Each item of WEEE is carefully assessed to determine whether it will be re-used or processed for recycling of materials. As much as possible is 're-used' because it's the best environmental option.

Any WEEE not suitable for re-use will be sent for safe materials recycling (in accordance with ISO14001). So next time you're thinking about upgrading your mobile phone or changing your broadband provider, just take your old devices to an Orange shop and do your bit to save the environment.

Q: How do I use Recycle and Reward for my unwanted mobile phone?

Recycle and Reward is simple. Bring your unwanted mobile into any Orange store across the UK, have it valued by one of our team, save the printed receipt, and your cheque will be sent to you within seven days. The value of your phone is guaranteed! If your phone is too old or beyond economical repair, you can still leave it with us and we will make sure that it is safely and responsibly recycled.

Image by Kate Larsen of the Young Creatives Network. The Future's bright.