EE has landed
find out why that's good news for you
superfast is here
We’ve got some great news. EE, the new brand from the company behind Orange and T-Mobile, has landed – and it’s brought superfast 4GEE and Fibre Broadband with it.
EE is the new brand for a digital age and offers the UK’s first mobile 4G network and Fibre Broadband for the home, along with the UK’s biggest 3G network. 4G gives you superfast internet on your mobile, tablet or laptop, making things like downloads, Facebook and YouTube unbelievably quick.
it's all good news for you
As an Orange customer, you’re already using EE’s 3G network, the biggest in the UK, which is why you now see ‘EE’ on your device screen. EE will continue to invest to make it the best network in Britain, and it’s already 50% quicker for uploading photos and posting to Facebook than the Orange network was at the start of the year.
Your local Orange and T-Mobile stores have now become exciting new EE stores, giving you access to almost twice as many stores as before. These EE stores are staffed by teams of brilliantly helpful people – including specialists in smartphones and systems like Apple, BlackBerry, Android and Microsoft.
still the Orange you know and love
You’ll continue to be an Orange customer unless you choose to move to EE. Everything you love about Orange stays exactly the same, including Orange Wednesdays and your number, mobile service and plan details haven’t changed either.
want to go superfast?
To benefit from superfast 4G you need move to EE. As an Orange customer we have offers to help you move to EE, even if you are in contract. Click here to find out more about the great things you can get if you move to EE.
the legal stuff you need to know
A compatible 4G device and plan on EE is required. Superfast 4G: just how fast your 4G will be depends on a couple of things: where you are and how many other people are using 4G too. Have a quick look at ee.co.uk for more info. Biggest 3G network: based on total number of 3G transmitters.
FAQs
Got questions? We’ve got the answers.
-
what are 4G and 4GEE?
4G is the fourth generation of mobile networks. It offers superfast mobile internet speeds that make it unbelievably quick to use the internet on compatible phones, tablets and dongles. 4GEE will be the name of EE’s 4G offer.
-
where will 4GEE be available?
4GEE will launch in 16 major UK cities by the end of the year, covering about 33% of the UK population, and that’s just the start. Click here to check where 4GEE is available.
-
will 4GEE be available for pay as you go customers?
There aren’t any pay as you go plans available on EE just yet, but look out for great pay as you go offers on EE in the future.
-
what’s Fibre Broadband?
Fibre Broadband gives you a faster experience of the web. It enables you to connect to the internet ten times faster than the UK average. It means it’s much quicker to view web pages, to download and upload things like music and video and to play online games.
-
where will Fibre Broadband be available?
Fibre Broadband is available to about 11 million households in the UK and you can check your coverage online here. We’ll continue to expand our coverage over the coming years.
-
I’m an Orange customer. What does the launch of EE mean for me?
Everything Everywhere, the company behind Orange and T-Mobile, is launching a new brand and network called EE bringing the UK’s first superfast mobile 4G network and Fibre broadband too. As an Orange customer, you now use EE’s 3G network, the biggest in the UK, which is why you now see ‘EE’ on your device screen. Your local Orange and T-Mobile stores are now exciting new EE stores, giving you access to almost twice as many stores as before. Eligible Orange customers will also have the option to upgrade to EE and take advantage of EE’s superfast 4G network, enjoying speeds of up to five times faster than 3G.
pay monthly FAQs
Got questions? We’ve got the answers.
-
What does the launch of EE mean for me?
Everything Everywhere, the company behind Orange and T-Mobile, has launched a new brand and network called EE bringing the UK’s first superfast mobile 4G network and Fibre broadband too. As an Orange customer, you now use EE’s 3G network, the biggest in the UK, which is why you now see ‘EE’ on your device screen. Your local Orange and T-Mobile stores are now exciting new EE stores, giving you access to almost twice as many stores as before. Eligible Orange customers will also have the option to upgrade to EE and take advantage of EE’s superfast 4G network, enjoying speeds of up to five times faster than 3G.
-
will my plan stay the same?
Unless you choose to move to EE, you’ll still be an Orange customer. Everything you love about Orange will stay exactly the same, including Orange Wednesdays. Your number and plan won’t change, and you can still get in touch in the usual ways.
-
what are 4G and 4GEE?
4G is the fourth generation of mobile networks. It offers superfast mobile internet speeds that make it unbelievably quick to use the internet on compatible phones, tablets and dongles. 4GEE is the name of EE’s 4G offer.
-
where will 4GEE be available?
4GEE will launch in 16 major UK cities by the end of the year, covering about 33% of the UK population, and that's just the start. Click here to check where 4GEE is available.
-
is 4G available on Orange?
No. 4G is exclusively available on our new brand, EE. We are making it really easy for Orange and T-Mobile customers to be amongst the first to upgrade, with exclusive offers to help them move. If you have a 4G Ready device on Orange, click here to find out more how to move to EE for superfast mobile internet.
-
how do existing Orange customers get 4G?
4G will be rolled out in 16 major cities by the end of 2012, covering about 33% of the population and rising. Click here to see if you’re covered. In order to get 4G you’ll need to upgrade to EE and take out a 12 , 18 or 24-month 4GEE phone plan – other charges may apply, e.g. upfront handset costs. You’ll also need to upgrade to a new phone unless your current phone is 4G Ready. 4G will not be accessible on T-Mobile or Orange plans. Customers who upgrade to EE will of course be able to keep their current number.
Remember: 4 steps to 4G.
- 4G Ready device
- 4G network coverage where you need it
- 4G SIM, and
- 4GEE phone plan with a new EE contract -
am I eligible to upgrade to EE?
Existing Orange customers will be eligible to upgrade to EE if one or more of the following criteria are met:
- You are eligible for an upgrade or an early upgrade
- You’ve got a 12 months or more SIMO contract
- You bought one of the following devices on Orange less than 6 months ago: the Apple
iPhone 4S, the Samsung Galaxy SIII and the HTC 1X. Here’s how
- You already bought a 4G LTE ready phone on Orange or T-Mobile before 30/10/12. Here’s how
- You already bought a 4G LTE ready phone on Orange or T-Mobile after 30/10/12 but didn’t have
4G coverage on your registered billing address at the time. Here’s how -
but I’m in contract and not due an upgrade for ages
Don’t worry, with Early Upgrade you can upgrade to the latest devices on EE as soon as they become available, for a discounted fee, provided you have completed at least 6 months of your contract.
-
what device do I need to enjoy superfast 4G?
You will need a new 4G Ready device to access the 4G service. Customers should not assume that similar devices from other operators will get 4GDespite their names, the iPhone4 and iPhone4S are not 4G ready.
For a full list of 4G devices please see ee.co.uk
-
I can now see EE on my screen does that mean I have 4G?
No, only EE customers have access to 4G. It simply means that you’re now using EE’s new 3G network, the largest in the UK, with great data coverage.
-
my phone screen sometimes still displays Orange or T-Mobile as well as EE. Does this mean my phone has not been updated properly?
Don’t worry, you’re still benefiting from full access to the EE network, just like any other Orange customer. This is happening to your display because you have an older phone or SIM card that stops it from displaying the EE network correctly.
pay as you go FAQs
Got questions? We’ve got the answers.
-
what’s changing for me?
Everything Everywhere, the company behind Orange and T-Mobile, has launched a new brand and network called EE. As an Orange customer, you’ll now use EE’s network which is why you now see ‘EE’ on your device screen. You’ll also have access to 700 new EE stores, giving you access to almost twice as many stores as today, where our teams of brilliantly helpful people can’t wait to show you how you can do more with your kit.
-
will my plan stay the same?
Everything you love about Orange stays exactly the same, including Orange Wednesdays. Your number and plan details haven’t changed, and you can still get in touch in the usual ways.
-
why is my local store becoming an EE store?
Your local Orange and T-Mobile stores have been replaced with brand new EE stores giving you almost double the number of stores you had before EE stores will be staffed by teams of brilliantly helpful people - including specialists in smartphones and systems like Apple, BlackBerry, Android and Microsoft, so we’ll be able to give you an even better service.
-
why do I see ‘EE’ on my phone instead of Orange?
As an Orange customer, you now use EE’s network, so you’ll now see ‘EE’ on your device screen.
-
will I become an EE customer if I’m using EE stores and accessing their network on Orange?
No, you’ll only become an EE customer if you take out an EE mobile or mobile broadband plan and have a compatible phone or tablet, or if you choose an EE broadband plan.
-
will there be any pay as you go plans available on EE?
There aren’t any pay as you go plans available on EE just yet, but look out for great pay as you go offers on EE in the future.
Want to go superfast?

Want to find out more about all the great things EE has to offer?