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General terms and conditions

Privacy policy

  1. "Orange", "We" or "us" means Orange Personal Communications Services Limited, its Group Companies and the companies owned by France Telecom S.A.. For details please see here http://www.orange.com/English/aboutorange9/francetelecom.asp.
  2. "Personal Data" is any data that identifies you. The Personal Data which you supply to us You agree will be true, complete and accurate in all respects and you agree to notify us immediately of any changes to that. We will deal with Your Personal Data in compliance with the current UK data protection legislation. Please note this applies only to Orange.co.uk and any web sites hosted by or on behalf of Orange not to other companies" or organisations" websites to which We link, who operate their own privacy policy.
  3. Orange or its Group companies or selected third parties will use your Personal Data which you provide to us together with other information for providing the Orange.co.uk services to You, administration, marketing, credit scoring, customer services, tracking your device and web use preferences, and profiling your purchasing preferences. We will disclose your information to our service providers and agents to help us with these purposes. We will keep your information for a reasonable period after your contract with us has finished in case you decide to use our Services again and may contact you about our products or services during this time.
  4. By using our services you consent to our transferring your information to countries which do not provide the same level of data protection as the UK if necessary for providing you services you require. If we do make such a transfer, we will put a contract in place to ensure your information is protected.
  5. Unfortunately the transmission of data via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your data transmitted to our site, and transmission is at your own risk. Once we have received your information we will use strict procedures and security features to prevent unauthorised access.
  6. By using our services you consent to us sharing your information with other companies in the Group and companies outside the Group who are our business partners. They or we may contact you by mail, telephone, electronic messaging services, fax or email to let you know about any goods, services or promotions which may be of interest to you. Please call customer services if you do not wish to receive such information from us, or if you do not wish to receive information from our business partners, but remember that this will preclude you from receiving any of our special offers or promotions or those of our business partners.
  7. If You have any questions about the handling or protection of Your Personal Data or Your rights under this Online Agreement please contact Customer Services by calling 07973 100 150 or writing to PO Box 10, Patchway, Bristol BS32 4QJ.
  8. You have a right to ask for a copy of your information (for which we charge a small fee) and to correct any inaccuracies.
  9. When you give us information about another person you confirm that they have appointed you to act for them, to consent to the processing of their personal data, and to the transfer of their information abroad and to receive on their behalf any data protection notices.
  10. Orange may disclose your Personal Data acting reasonably if it believes such action is necessary: to conform with a legal requirement or comply with the legal process, protect and defend the rights or property of Orange, enforce this Online Agreement, or to protect the interests of its users.
  11. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate notified to you by SMS or e-mail.
  12. Cookies - A cookie is a small, unique text file that is saved on your hard disk by a website. The cookie is used by the website to identify your computer whenever you visit that website.

    Cookies cannot be used to run programs or deliver viruses to your computer. Cookies can only be read by a web server from the same domain (e.g. orange.co.uk) that saved the cookie on your computer.

    At Orange we use cookies to help you save time and provide you with a more personalised service on our website. The purpose of a cookie is to tell the Web server that you have returned to a specific Web page.

    For example, if you personalise Web pages, or register for products or services, a cookie helps our Web page server to recall your specific information. When you next visit the Orange website, the information you previously provided can be retrieved, so you can easily use the website features that you previously chose.

    Even if you use more than one computer on a regular basis, we can link cookies together so you will still receive a personalised online experience.

    Orange can also personalise the information you see based on what we already know about you, so that you spend less time looking for things. So, instead of one site for all Orange customers, each Orange customer can have a site which is unique to them.

    You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

    If you want to disable cookies, find out which browser you are using and follow the instructions below.

    Unfortunately, if you choose to decline cookies, some of the interactive features of the Orange services or websites may not be available to you. We advise regular users of Orange websites to accept cookies from Orange.

    Orange is committed to protecting your privacy and only uses cookies to improve our service to you, for example, by offering tailored information based on your interests. The usage patterns tracked by cookies remain confidential. Orange does not share or sell any cookie-generated information.

    Please note that our advertisers or websites to which orange.co.uk links may also use cookies, over which we have no control.

    Microsoft Internet Explorer 6
    1. Select "Tools" from the main task bar then "Internet Options"
    2. Click on the "Privacy" tab
    3. Choose the level of cookie security you want, ranging from Block All Cookies, High, Medium High, Medium (default level), Low and Accept All Cookies
    For more detailed information on these options under Internet Explorer 6, please click on the link below. http://support.microsoft.com/support/kb/articles/Q283/1/85.ASP

    Microsoft Internet Explorer 5
    1. Select "Tools" from the main task bar then "Internet Options"
    2. Change to the "Security" tab and click "Custom Level"
    3. Scroll down to the "Cookies" section and set "Disable"
    4. Click "OK"

    Firefox 1.0
    1. Select "Tools" from the main task bar and then "Options"
    2. Click on the "Privacy" panel and then click on "Cookies"
    3. Uncheck the "Allow sites to set cookies" option
    4. Click "OK"

    Netscape 7
    1. Select "Edit" from the main task bar then "Preferences"
    2. Expand "Privacy & Security" in the category menu and click "cookies"
    3. Select the requried option under "Cookie Acceptance Policy"
    4. Click "OK"
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General terms and conditions

Ordering from the Orange shop™ online

The information displayed on this website, including prices, does not constitute an offer to contract or enter into an agreement. When you send an order by means of this website for goods and/or services, your order shall constitute an offer for the goods and/or services selected. We shall send you an email confirming your order to the email address supplied with your order. Acceptance of your order shall only take place when your credit card is debited or other payment method is cleared. Until then Orange reserves the right to decline the order. No binding contract is created until your order has been accepted. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English court.

Please note that:

Your order will only be accepted if received from the United Kingdom. Pay monthly orders will only be accepted from persons over the age of 18. Pay as you Go orders will only be accepted from persons over the age of 16 who hold a valid debit card.

We shall not be liable to any person for any loss or damage which may arise from the use of any information contained in any of the materials on this website. We try to update this website as frequently as possible. You must ensure that, prior to placing an order, you have checked all relevant details about the goods and/or services you have selected as their relevant details may have changed since you last visited this website.

The images contained on the orange.co.uk website are for guidance only and actual products may differ slightly from those shown. Orange and its suppliers reserve the right to improve products and their specification without prior notice.

All goods and/or services displayed on this website are subject to availability.

All prices include VAT (but exclude delivery charges).

If you purchase a phone on a pay monthly Service Plan (eg Your Plan or an Orange Value Promise Plan) you are agreeing to a minimum contract period of at least 12 months, depending upon the Service Plan chosen. Details for terminating a pay monthly agreement are outlined in the fourth clause of the terms and conditions for the Orange Network Services.

Phones/SIM packs must not be resold, transferred or otherwise distributed for commercial purposes. Orange reserves the right to restrict purchases through the Orange Shop online to a maximum of 3 individual items per person. Any multiple orders placed will be deleted and the items will not be fulfilled, (in line with the Orange Shop on line policy of purchases being intended for personal use and not for commercial purposes).

Payment

Payment can be made by any major credit or debit card and you confirm that the card used by you to purchase goods and services from us is yours

Delivery

For security purposes pay monthly and pay as you go phones ordered from the Orange shop™ Online will be despatched to customers with an access bar in place. This will be lifted when the customer registers the phone to the Orange network. When you call to register your phone you will be required to answer certain security questions. These questions will be based on the information you provided at the time of ordering your phone.

Your rights

If you purchased the goods as a consumer as opposed to for business use, you have the right to cancel this contract. To do so you must contact us within 7 days of receipt of the goods by one of the following methods:

By Phone: Call 08000 790103 – Opening hours are 9:00am until 5:00pm Monday to Friday
By Email: channel.returns@orange-ftgroup.com
By Fax: 08703766226
By Post: Orange PCS Ltd, PO Box 10, Patchway, Bristol, BS32 4BQ

You must then return the goods (including all accessories and documentation provided with such goods) to us within 30 days of cancellation to the following address:

Orange PCS Ltd
14 DMB, Warehouse 2, Unit 6
Banbury Logistics Centre
Appletree Road Estate
Banbury
OX17 1LL

We may charge you for our costs of recovering goods not returned to us directly

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MEETING YOUR DEMANDS AND NEEDS

Orange Care is made up of insurance and warranty. It is suitable for customers of Orange

Orange Care is not available on SIM only connections.

YOUR CALL

The purchase of Orange Care is not a requirement of purchasing your mobile phone. When it comes to mobile phone cover, Orange offers you information – not advice. Only you can decide whether Orange Care is right for you.

IMPORTANT INFORMATION ABOUT ORANGE CARE

The following summary does not contain the full terms of Orange Care which can be found in the Orange Care General Terms and Conditions.

Orange Care is part insurance, part warranty. The warranty is provided by Orange. The insurance is underwritten by Allianz Insurance plc, registered office numbers 84638: 57 Ladymead, Guildford, Surrey, GU1 1DB, United Kingdom. Allianz Insurance plc is authorised and regulated by the Financial Services Authority. Orange has an agreement with Allianz to sell Orange Care on their behalf, and this includes handling premium as their agent.

PERIOD OF INSURANCE

Your phone will be insured while you have a Pay Monthly Orange service plan which is inclusive of Orange Care; or you are a Pay Monthly Customer and have purchased Orange Care as an optional extra ("Optional Orange Care").

Your cover will start from the date stated on your Confirmation of Insurance Cover and (subject to any cancellation rights outlined below) the minimum period of cover is four months, after which Orange Care will continue from month to month until terminated in accordance with the Orange Care General Terms and Conditions, up to a maximum of 60 months.

IMPORTANT CONDITIONS

You must at all times:-

TOTAL PRICE OF OPTIONAL ORANGE CARE

£6 per month per phone including Insurance Premium Tax, not applicable to certain high value devices.

£12 per month per phone including Insurance Premium Tax, applicable to certain high value devices.

THE COVER

SIGNIFICANT FEATURES AND BENEFITS SIGNIFICANT OR UNUSUAL EXCLUSIONS OR LIMITATIONS
Orange Care includes:
  • insurance providing for a replacement or repair of your handset, battery, travel charger and SIM card in the event of their loss, damage or theft whilst in the possession of an authorised user.
  • warranty against defects in a phone caused by faulty materials or workmanship
  • loss or theft from a public place is not covered if your phone is left unattended
  • loss or theft from temporary premises is not covered unless there is evidence of forcible entry or exit
  • theft from an unattended locked vehicle is not covered unless your phone is out of sight in a boot or glove compartment or similar
  • You are not covered for unauthorised calls
  • Warranty only applies to phones less than 36 months old
Orange Care covers claims which occur anywhere in the world. Replacements will only be sent to your specified address in the UK

HOW TO MAKE A CLAIM

To make a claim call your Customer Service Number at the end of this leaflet.

Your claim must be reported to Orange as soon as possible but in any event not more than 48 hours after you discover the loss theft or damage.

Theft or malicious damage must be reported to the police immediately but in any event within 48 hours of discovery of the occurrence.

You will need to provide Orange with the following information:

Your claim will be handled fairly and promptly. In certain circumstances, particularly where there is a dispute over your claim, Orange may refer the matter to a Chartered Loss Adjuster for investigation and review.

OTHER COSTS

An administration fee of £15 may be charged for accepted claims. See your confirmation of Cover for details of charges applying to you.

WHAT IF I CHANGE MY MIND?

Consumers purchasing Orange Care through a distance method of sale, such as telephone or internet, can cancel Orange Care by contacting us using the contact details below within 14 days of the start of cover or receiving the policy document, whichever is the later. Provided they have not claimed they will receive a full refund of premium paid. These rights do not apply to consumers purchasing face to face or to business customers.

IF YOU HAVE A COMPLAINT

If you have a complaint regarding your insurance, this should be addressed to Orange using the contact details below. Orange will deal with complaints on behalf of the Insurer. Please have your Orange Account details ready to help deal with your enquiry speedily.

Orange will always acknowledge receipt of your complaint within five working days and do their best to resolve the problem within four weeks. If Orange cannot then Orange will let you know when an answer might be expected. If the matter remains unresolved at the end of eight weeks then Orange will provide you with details of the Financial Ombudsman Service or the appropriate alternative disputes resolution facility.

Using the Insurers’ complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.

IS THE INSURER COVERED BY ANY COMPENSATION SCHEME?

If for any reason the insurers are unable to meet their liabilities, you may be entitled to compensation from the Financial Services Compensation Scheme (FSCS). For further information see www.fscs.org.uk or telephone 020 7892 7300.

IF YOU NEED TO CONTACT US

Call your CUSTOMER SERVICE NUMBER:

Type of customer from your Orange phone call from any other phone call
Consumers 150 07973 100 150
Small Business 345 07973 100 345
Business Services 158 07973 100 158

Or
Write to Product Insurance Orange PCS Ltd Senhouse Road Darlington DL1 4YG

APPLICABLE LAW

Unless we agree otherwise, all aspects of Orange Care are subject to English Law and the decision of English Courts.

DATA PROTECTION

Any personal information provided by you may be held by Orange, LSG and the Insurer in relation to your insurance cover. It may be used by Orange, LSG or the Insurer’s relevant staff in making a decision concerning your insurance and administering claims. Information may be passed to loss adjusters and reinsurers for these purposes. This may involve the transfer of your information to countries which do not have data protection laws. Under data protection legislation, you can ask us in writing for a copy of certain personal records held about you. A charge may be made for this service.

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ORANGE CARE GENERAL TERMS AND CONDITIONS (with effect from 1 August 2009)

INTRODUCTION TO ORANGE CARE

"Orange Care" is a package of benefits available to owners of Orange approved and Orange branded phones.

There are two parts to the package:-

  1. The Insurance - the first part is insurance cover provided by Allianz Insurance plc (the "Insurer") which, in summary, covers against theft of, loss of or damage to a phone, subject to the detailed terms and conditions set out below. Orange arranges this insurance on behalf of the Insurer. Orange also collects the insurance premiums and handles claims on behalf of the Insurer. Where you have Orange Care for more than one phone, each phone is the subject of a separate contract of insurance with the Insurer.
  2. The Warranty - the second part is a warranty product provided by Orange itself which, in summary, provides cover against defects in a phone caused by faulty materials or workmanship, subject to the detailed terms and conditions set out below. This warranty is additional to, and does not affect, the legal rights that an Orange customer may have under the general law against the retailer of the phone or under any separate warranty offered by the manufacturer of the phone.

An administration fee may be payable in respect of successful claims under Orange Care - see numbered paragraphs 5.11 and 9.6 and 9.7. Details will be set out in your "Confirmation of Insurance Cover" document.

CUSTOMER SERVICE NUMBERS

Calling from Consumers Small Business Business Services
Orange phone 150 345 158
any other phone 07973 100 150 07973 100 345 07973 100 158

GENERAL

Orange Care only applies to approved and Orange branded phones. If you change your phone it is your responsibility to check that it can still be covered by Orange Care. Orange Care is not available on SIM only connections.

To check whether your Service Plan includes Orange Care or to purchase Orange Care as an optional extra, please call Your Customer Service Number

Competitors’ insurance products are not offered under the Orange Value Promise ("OVP"). Orange Care is not included in any OVP Plan, but OVP customers can purchase Orange Care as an optional extra by calling 150 from your Orange phone or 07973 100 150 from any other phone. Orange reserves the right to move each phone on an OVP Plan to a separate account and to bill you separately for each phone.

Orange Care is not available in relation to any second line activated on your Orange phone. Orange Care is subject to these terms and conditions. These terms and conditions shall supersede and take precedence over any previous terms and conditions with respect to Orange Care. These terms and conditions do not cover network services. Orange Network service is subject to Your Orange Network Terms.

DURATION OF COVER & PAYMENT TERMS -

Numbered paragraphs 1 to 7, 10, 11 and 12 below will apply to the provision of the Insurance element of Orange Care,. Numbered paragraphs 1, 8, 9, 10, 11 and 12 will apply to the provision of the Warranty element of Orange Care.

Free or inclusive Orange Care

Where Your Service Plan provides free or inclusive Orange Care the Insurance and Warranty will come into force when you register the phone on the Orange network.

Unless terminated or cancelled under numbered paragraphs 2.5, 6.2, 6.3 or 6.5 below and as long as you remain connected to the relevant Service Plan, the Insurance and Warranty cover will continue to be provided for each month of the inclusive cover period. At the end of any free or inclusive cover period, if you remain connected to the Orange Network, whether under an existing Service Plan or after a Service Plan expires, then, unless you instruct us to cancel your Orange Care it will continue as Optional Orange Care at the applicable monthly premiums. Orange will notify you of this prior to charging and give you the opportunity to cancel Your Orange Care at the time.

Optional Orange Care

Where Your Service Plan does not include Orange Care and you purchase, or receive Orange Care as an optional extra, the Insurance and Warranty cover will come into force on the day that you call to request cover or 24 hours after Orange receives your written request for Orange Care. Optional Orange Care will have a minimum duration of four months unless terminated under paragraph 6.4 below, subject to the terms and conditions below. This does not affect the Insurers’ or Orange’s rights to cancel under the terms of this policy. After the minimum period, Orange Care will continue unless terminated or cancelled under paragraphs 2.5, 6.2, 6.3 or 6.5.

Your Confirmation of Insurance Cover will be sent to you within seven working days of the day on which cover becomes effective. Where applicable, premiums will be invoiced monthly by Orange on behalf of the Insurer on your Orange account and must be paid along with your Orange charges.

Pay As You Go Service Plan

Orange Care is no longer available on pay as you go. If you are a pay as you go customer whose cover is coming to an end, or if you want to discuss insuring your pay as you go phone please call 450 to discuss your insurance needs. If you currently have Orange Care you don’t need to worry – your Orange Care will remain valid for the period agreed under the Orange Care General Terms and Conditions previously supplied.

1. INTERPRETATION AND DEFINITIONS

Authorised User means

  1. You; and
  2. Your spouse/partner members of Your immediate family and domestic staff all of whom normally reside at Your address and Your Employees who use the Insured Property with Your permission; and
  3. where you are not an Orange Business Customer, other users notified to Orange by You and authorised by Orange;
  4. where You are an Orange Business Customer
    1. Employees of Your business notified to Orange by You and authorised by Orange
    2. Employees of Your business who use the Phone with the permission of an Employee who has been notified by You and authorised by Orange.
    3. Third parties and their Employees contracted to carry out work for You and to whom you would normally expect to provide a Phone for that work.

Employee(s) means any person who is

  1. under a contract of service or apprenticeship with you.
  2. borrowed by or hired to you.
  3. a labour master or supplied by a labour master
  4. employed by labour only sub-contractors
  5. self-employed
  6. under a work experience or training scheme
  7. regarded as being in your employment under the terms of any contract or agreement
  8. a voluntary helper while working under your control in connection with The Business
  9. an outworker or homeworker when engaged in work on Your Behalf

Lifestyle Services Group Limited (LSG) means Lifestyle Services Group Limited of Osprey House Ore Close Lymedale Business Park Staffordshire ST5 9QD acting as Insurance Brokers, registered no. 5114385. LSG is authorised and regulated by the Financial Services Authority.

Minimum Connection Period means the minimum period for which each Phone must remain connected to the Network as described in Your Orange Business Contract, or as determined by Your Service Plan or as otherwise agreed with Orange.

Orange means Orange Personal Communications Services Limited of St James Court Great Park Road Almondsbury Park Bradley Stoke Bristol BS32 4QJ, registered no.2178917.

Orange Business Contract means an Orange contract or Service Plan for the supply of one or more Phones designed for business customers.

Orange Business Customer means a business customer who is party to an Orange Business Contract, or a business Service Plan, or a consumer Service Plan but who is accepted by Orange as a business customer.

Orange Network Terms means Orange's standard network terms for the supply of Orange network services which are stated (as appropriate) at the back of Your Orange Phone user guide; or in your “Customer Information Form (“CIF”) – Business”/Small Business CIF, Orange Business Services Customer Agreement or Orange Business Services Master Agreement.

Phone means a mobile telephone or device approved by Orange for connection to its network consisting of a handset standard battery travel charger SIM card and where part of a standard package the memory card subject to clause 3.12 and other equipment as part of a standard package and agreed by the Insurer

  1. originally sold or supplied or provided by way of upgrade by Orange and/or their agents or
  2. originally sold or provided by way of upgrade by others provided that
  3. the Phone is connected to the Orange Network in Your name;

A Phone does not include accessories such as wrist straps carry cases or styluses which are not integral to or connected to the device and the like and shall not be defined so as to include a SIM Only connection. For the avoidance of any doubt, Orange Care is not available on SIM Only connections. For the avoidance of doubt, Orange Care shall only apply to Your most recently upgraded Phone.

Service Plan means a bundle of airtime and supplementary services offered by Orange to customers at agreed charges.

The Insurer means Allianz Insurance plc registered office number 84638: 57 Ladymead, Guildford, Surrey GU1 1DB, United Kingdom. Allianz Insurance plc is authorised and regulated by the Financial Services Authority.

Upgrade means replacing a Phone in use with another Phone (as defined)

You, Your means the person in whose name a Phone is registered and connected to the Orange network, or Orange Business Customer who has entered into an Orange Business Contract.

2. PAY MONTHLY INSURANCE TERMS

  1. 2.1. The Insurance covers Your Phone for theft loss or damage anywhere in the World.
  2. 2.2. You will not be able to claim unless:
    1. 2.2.2. at the time of loss theft or damage the Phone was in the possession of an Authorised User or in the possession of a third party in the presence of the Authorised User, and with the Authorised User’s consent;
    2. 2.2.3. Your Phone is registered and connected to the Orange network in Your name;
  3. 2.3. Your Phone will be insured while:
    1. 2.3.1. You have an Orange Service Plan or Orange Business Contract which is inclusive of Orange Care; or
    2. 2.3.2. You have purchased Orange Care as an optional extra.
  4. 2.4. The Insurance will continue from the date it first came into force and will be unaffected by the provision of a replacement phone under the terms of the Insurance.
  5. 2.5. Unless otherwise cancelled or terminated under these Orange Care General Terms and Conditions, the Insurance will terminate if a period of 60 months has elapsed from the date the Insurance first came into force.

3. EXCLUSIONS

Your Phone will not be repaired or replaced where loss, damage or theft is caused by or consists of:

  1. 3.1. Wear and Tear
    normal wear and tear rusting or oxidisation atmospheric or climatic conditions or other deterioration due to normal use or exposure;
  2. 3.2. Manufacturer’s Guarantee or Warranty
    damage which is covered under a manufacturer’s guarantee or warranty or is the subject of a manufacturer’s recall of faulty products;
  3. 3.3. Wilful Act or Neglect
    any wilful act neglect or failure to take reasonable care either by an Authorised User or carried out at the direction or instigation of an Authorised User;
  4. 3.4. Loss of or Unauthorised Use of the Phone
    any loss suffered as a result of not being able to use the Phone or any loss other than the Insured repair or replacement cost of the Phone
  5. 3.5. Network Service
    breakdown or interruption of the network service;
  6. 3.6. Maintenance or Faulty Workmanship
    damage during any testing repairing adjusting servicing or maintenance operation or caused by improper or unauthorised repair maintenance or modification;
  7. 3.7. Cosmetic Damage
    damage which does not impair the normal functions of Your Phone;
  8. 3.8. Theft from Motor Vehicles
    theft of Your Phone from an unattended motor vehicle unless the vehicle is securely locked and the Phone is contained in a glove compartment, boot or similar and is out of sight or the securely locked vehicle is stolen.
  9. 3.9. Loss or theft from a Public Place
    loss or theft of Your Phone when it has been left unattended in a public place;
  10. 3.10. Loss or theft from temporary premises
    loss or theft of Your Phone from temporary premises is covered only where there is evidence of forcible and violent entry or exit.
  11. 3.11. Manufacturer’s Instructions
    disregard of the manufacturer’s instructions for operation and care of Your Phone;
  12. 3.12 Memory Cards will not be replaced unless sold as part of a standard package and lost or stolen at the same time as the Phone.
  13. 3.13. Confiscation or Detention
    confiscation or detention of Your Phone by any government body or recognised authority, for example, the Police or HM Revenue & Customs;
  14. 3.14 Breakdown
    loss of or damage to any mobile telephone or device caused by its own breakdown or derangement

4. GENERAL EXCLUSIONS

The Insurance does not cover:

  1. 4.1. Sonic Bangs
    damage resulting from pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds;
  2. 4.2. War and Kindred Risks
    loss or damage directly or indirectly caused by war invasion act of foreign enemy hostilities (whether war be declared or not) civil war rebellion revolution insurrection or military or usurped power confiscation nationalisation requisition or destruction of or damage to property by order of the Government or any Public Municipal or Local Authority;
  3. 4.3. Radioactive Contamination

    loss or damage directly or indirectly caused by or contributed to by or arising from:

    1. ionising radiations or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel;
    2. the radioactive toxic explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof;
  4. 4.4. Date Recognition

    Additional Expenditure arising directly or indirectly from the failure of any computer or other equipment or system for processing storing or retrieving data whether the property of You or Orange and whether occurring before during or after the year 2000

    1. correctly to recognise any date as its true calendar date
    2. to capture save or retain and/or correctly to manipulate interpret or process any data or information or command or instruction as a result of treating any date otherwise than as its true calendar date
    3. to capture save retain or correctly to process any data as a result of the operation of any command which has been programmed into any computer software being a command which causes the loss of data or the inability to capture save retain or correctly to process such data on or after any date;

5. CLAIMS CONDITIONS

WHAT YOU SHOULD DO

  1. 5.1. Tell Orange and the Police

    On the discovery of any occurrence which may give rise to a claim under the Insurance the Authorised User must

    1. For loss or accidental damage
      1. notify Orange as soon as practicable but in any event within 48 hours of discovery of the occurrence by calling Your Customer Service Number.
      2. if the loss or accidental damage occurs outside the UK it must be reported as soon as reasonably practicable.
    2. For theft, malicious damage or vandalism
      1. notify the Police and Orange within 48 hours of discovery of the occurrence
      2. if the loss occurred outside the UK notify the local police authority and Orange as soon as practicable.
  2. 5.2. Information that You must provide

    You must provide the following information to Orange

    1. The crime reference number for claims involving theft malicious damage or vandalism
    2. Full details of how the loss or damage occurred
    3. Any other information or evidence reasonably requested by Orange regarding the loss or damage.
  3. 5.3. Co-operation with the Insurer

    You must at Orange’s request and expense take or permit to be taken all necessary steps for enforcing rights against any other party in Your name before or after any repair or replacement is made under this Policy.

  4. 5.4. Lost/Stolen Phone
    1. 5.4.1. You must make a reasonable effort to recover a Phone which has been lost or stolen. If You do not do so a replacement Phone will not be provided. Where possible, lost or stolen Phones should be registered on the National Lost Property website www.immobilise.com.
    2. 5.4.2. If You find or recover a Phone that has been reported lost or stolen before a replacement has been issued You must notify Orange immediately. If You do not do so Orange may impose a charge on You on the Insurer's behalf in respect of the cost of the attempt to deliver the replacement (see clause 5.7 Delivery Charges).
  5. 5.5. Return of Phone to Orange
    1. 5.5.1. Where a replacement has been supplied the original Phone is the Insurer’s property and must be returned to Orange.
    2. 5.5.2. This applies to
      1. a lost or stolen Phone which is recovered after a replacement has been supplied;
      2. a Phone subject to accidental damage malicious damage or vandalism.
    3. 5.5.3. Orange may at its discretion require You to return Your original Phone for examination before a replacement is issued.
    4. 5.5.4. You may be charged the recommended retail price for any battery charger or antenna returned to Orange which was not originally supplied with the handset or for any handset which appears to have been deliberately damaged.
  6. 5.6. Options for Claims Settlement
    1. 5.6.1. All repairs to or replacement of the Phone shall be at the sole discretion of Orange as the Insurer's claims handling agent. If Your Phone is damaged Orange will at their option repair the damage or replace the Phone on behalf of the Insurer. Any repairs must be undertaken by or with consent of Orange and/ or their agents.
    2. 5.6.2. Replacement of any Phone will be made with an Orange product. The replacement will wherever possible be of the same or similar specification.
    3. 5.6.3. A Replacement Phone may be from refurbished stock that has been tested and is fully functional.
    4. 5.6.4 You are entitled to a replacement Phone or repair of Your original Phone. There is no entitlement to have Your claim settled by payment of money.
  7. 5.7. Delivery Charges
    1. 5.7.1. Your Insurance includes the cost of delivery of a replacement Phone.
    2. 5.7.2. Your Insurance does not include the cost of aborted deliveries, for example, where delivery is aborted because
      1. You are not available to accept a replacement Phone at a pre agreed time and place or
      2. You fail to notify Orange that a Phone reported lost or Stolen has been recovered
    3. 5.7.3. Orange reserves the right to charge You on behalf of the Insurer for the aborted delivery.
  8. 5.8. Fraudulent Claims

    If the Insurer has reason to believe that You have made a fraudulent claim a replacement Phone or repair of Your original Phone will not be provided and this Insurance will be cancelled.

  9. 5.9. Lack of Reasonable Care

    If the Insurer believes that You have not taken reasonable care of Your Phone Your claim may be referred to a Chartered Loss Adjuster in order for them to carry out an investigation into the circumstances of the claim. No replacement or repair will be provided under the terms of this Insurance unless and until the loss adjusters confirm that Your claim is acceptable.

  10. 5.10. Compliance with Insurance Terms

    A replacement Phone or repair of Your original Phone will not be provided if You have failed to comply with the terms of the Insurance.

  11. 5.11. Administration Fee

    Any claim accepted under the Insurance may be subject to an administration fee charged to Your account in advance of provision of the repair or replacement. Details of the applicable administration fee are set out on Your Confirmation of Insurance Cover.

  12. 5.12. Compensation Arrangements

    You may be entitled to compensation from the Financial Services Compensation Scheme (FSCS) if the Insurer cannot meet its liabilities. For further information see www.fscs.org.uk or telephone 0207 892 7300.

6. CONDITIONS

  1. 6.1. Assignment

    You cannot assign or transfer the benefits under the Insurance to anyone else.

  2. 6.2. Non Payment of Premium or Other Charges
    1. 6.2.1 If you are on Optional Orange Care, Your insurance premium (including insurance premium tax) must be paid monthly. The Insurance will cease immediately if any premium is not paid when it is due unless the nonpayment is due to a delay caused by a processing error by a clearing bank.
    2. 6.2.2 If you have free or inclusive Orange Care, your account with Orange must be paid up to date in accordance with the Orange Network Terms or other applicable agreement. This Policy will cease immediately if any account with Orange is not paid when it is due unless the non-payment is due to a delay caused by a processing error by a clearing bank or due to a genuine dispute over amounts due on your account.
  3. 6.3. Reasonable Precautions
    1. 6.3.1. Any Authorised User must at all times act with due care in looking after the Phone and take all reasonable precautions to safeguard it against loss or damage.
    2. 6.3.2. Your Insurance will be cancelled by the Insurer if Orange believes that You have persistently failed to comply with this Condition.
  4. 6.4. Legal Cancellation Rights
    1. 6.4.1 Clause 6.4 only applies to consumers (i.e. individuals acting in a private capacity rather than for business purposes) buying Orange Care through a distance sale (i.e. a sale, such as a telephone or internet sale, that is not made on a face to face basis),
    2. 6.4.2 You can cancel this Policy within the first 14 days of the start date or receipt of the Confirmation of Insurance Cover, whichever is the later. You will receive a full refund of all premiums paid in connection with the Orange Care insurance cover and You will have no further obligation to pay any sums in respect of the Orange Care insurance cover.
    3. 6.4.3. Any claims which You have made in the meantime will be rejected. If You have made a claim and received a replacement phone or accessories, You will be liable to pay Orange on behalf of the Insurer the full cost of the phone and any accessories provided unless You return the phone and any accessories in the original packaging and in saleable condition at Your own cost, no later than 30 days after the date on which You cancelled the policy.
    4. 6.4.4. If You do decide to cancel Your Orange Care insurance cover You must do so calling your Customer Service Number or writing to Product Insurance Orange PCS Ltd Senhouse Road Darlington DL1 4YG. If You do not cancel within this legal cancellation period the Orange Care insurance cover will continue as defined by these terms.
  5. 6.5. Premium Payment, Minimum Term and General Cancellation rights
    1. 6.5.1 Premium payment
      1. Premium for Optional Orange Care is charged one month in advance and included on Your usual monthly bill from Orange.
      2. Your first premium payment will also cover the period from the start date of Your Orange Care (detailed on Your Confirmation of Cover) to Your first bill date in respect of Orange Care.
      3. Your bill date is determined by Orange, and falls on the same date each month.
    2. 6.5.2 Four month minimum term
      1. Unless cancelled under paragraph 6.4, Orange Care is subject to a minimum duration of four months .
      2. If You want to cancel Orange Care at the end of the minimum period, You should give notice to Orange before the end of the fourth month of cover.
      3. Provided Orange receives Your notice of cancellation before the end of the fourth month of cover, Orange Care will be terminated at the end of the four month minimum term for Orange Care
      4. Where the four month minimum term expires after You have paid the premium for the fifth month, the premium for the fifth month will be rebated on a pro rata basis on Your fifth bill. (Premium rebate may not occur until Your sixth bill if notice is not received in time for processing on Your fifth bill.)
    3. 6.5.3 Cancellation after minimum term
      1. After expiry of the initial four month period, You may cancel Orange Care at any time by giving notice to Orange 10 days or more before Your next bill date under the applicable Service Plan or Orange Business Contract.
      2. If Your notice of cancellation is received by Orange less than 10 days prior to the applicable bill date, Orange Care will continue until the next following bill date and You will still have to make one further monthly premium payment.
  6. 6.6. Applicable Law

    English Law will apply to the Insurance and English Courts shall have exclusive jurisdiction in any dispute under the Insurance unless You and the Insurer agree otherwise.

  7. 6.7. Variations in Terms and Premium

    The terms of the Insurance and/or the premium may be varied after the Insurer has given You 30 days notice in writing or in another durable form. Your cancellation rights are unaffected.

7. COMPLAINTS PROCEDURE

  1. 7.1. Any complaint You have regarding Your Insurance should be addressed to Orange. Orange will deal with complaints on behalf of the Insurer. Call Your Customer Service Number. Please have Your Orange Account details ready to help deal with Your enquiry speedily. Alternatively You can write to Product Insurance Orange PCS Ltd Senhouse Road Darlington DL1 4YG.
  2. 7.2. Orange will always acknowledge receipt of Your complaint within five working days and do their best to resolve the problem within four weeks. If Orange cannot then Orange will let You know when an answer might be expected.
  3. 7.3. If the matter remains unresolved at the end of eight weeks then Orange will provide You with details of the Financial Ombudsman Service or the appropriate alternative disputes resolution facility.
  4. 7.4. Using the Insurer’s complaints procedure or referral to the Financial Ombudsman Service does not affect Your legal rights.

IMPORTANT NOTE: Paragraphs 8 and 9 below detail the terms and conditions of the Warranty provided by Orange. The Warranty cover is additional to, and does not affect, the legal rights that You may have under the general law against the retailer of Your phone (which may or may not be Orange) and/or under any separate warranty offered by the manufacturer of Your phone.

8. WARRANTY TERMS AND CONDITIONS - DEFECTIVE MATERIALS OR WORKMANSHIP

  1. 8.1. If Your Phone (or parts thereof) becomes defective due to faulty materials or workmanship Orange will (at its option) repair or replace it at no charge, other than payment of the administration fee referred to at paragraph 9.6 below, provided that:
    1. 8.1.1. Your Phone is no more than 36 months old;
    2. 8.1.2 it has been used in accordance with the operating instructions;
    3. 8.1.3. any repairs which may have been, or are to be undertaken have been arranged by Orange;
    4. 8.1.4. You have complied with the foregoing terms and conditions.
    5. 8.1.5. the Phone is registered and connected to the Orange network in Your name.
    6. 8.1.6. Batteries only have a 6-month warranty.
    7. 8.1.7. If You exercise the right to cancel the Insurance set out in paragraph 6.4 above, or if the Insurance is cancelled or terminated for any other reason, the warranty cover provided by Orange under this paragraph 8 will also cease.

9. GENERAL

  1. 9.1. It is a condition of the Warranty that the replacement of any Phone will only be made with an Orange product. Wherever possible, reasonable efforts will be made to ensure that the replacement phone is of the same or similar specification.
  2. 9.2. Replacement phones may be supplied from refurbished stock that have been tested and are fully functional.
  3. 9.3. In the event of a claim You are only entitled to repair or replacement (at the option of Orange) of Your Phone. There is no entitlement to any monetary settlement.
  4. 9.4. The Warranty period will be unaffected by the replacement of Your Phone and will continue to apply from the date Orange Care first came into force.
  5. 9.5. Where a replacement phone is issued the original Phone must be returned to Orange.
  6. 9.6. Any claim accepted will be subject to an administration fee charged to Your account by Orange in advance of any repair or replacement being undertaken. Details of the administration fee are set out on Your Confirmation of Insurance Cover.
  7. 9.7. The administration fee will not be payable where the defective material or workmanship has been brought to Orange’s attention within 6 months of the date of purchase of the Phone.
  8. 9.8. If You cancel the Insurance under Your rights in paragraph 6.4 and where You have paid an administration fee during the period from the start date to the date of cancellation, Orange will refund that administration fee to You.
  9. 9.9. The terms of the Warranty may be varied after Orange has given You 30 days notice in writing or in another durable form.

10. SWITCHING BETWEEN SERVICE PLANS

  1. 10.1. If You switch between Pay Monthly Service Plans both of which include Orange Care then Orange Care will continue unaffected.
  2. 10.2. If You switch between Pay Monthly Service Plans which do not include Orange Care then any purchased Orange Care would continue unaffected.
  3. 10.3. At the end of any free or inclusive cover period, if you remain connected to the Orange Network, whether under an existing Service Plan or after a Service Plan expires, then, unless you instruct us to cancel your Orange Care, or as otherwise agreed, your Orange Care will continue as Optional Orange Care at the applicable monthly premiums. Orange will notify you of this prior to charging and will give you the opportunity to cancel Your Orange Care at the time.
  4. 10.4. If You switch to a Service Plan inclusive of Orange Care from one which did not have Orange Care included then You will be covered by Orange Care from the point of switching Service Plans.
  5. 10.5. If You switch from a Pay Monthly Service Plan to a Pay As You Go Service Plan Orange Care will automatically cease and You will not be entitled to any refund of premiums paid.

11. UPGRADING

  1. 11.1. If you Upgrade Your Phone and start a new Service Plan then Your entitlement to Orange Care will depend on your new Service Plan.
  2. 11.2. For Orange Business Customers, if You Upgrade Your Phone without changing Your Service Plan and:
    1. 11.2.1. start a new Minimum Connection Period then Your Orange Care would restart with the new Minimum Connection Period; or
    2. 11.2.2. do not restart Your Minimum Connection Period, then Your Orange Care will continue unaffected.

12. DATA PROTECTION

  1. 12.1. Any personal information provided by You may be held by Orange, LSG and the Insurer in relation to Your Insurance cover. It may be used by Orange, LSG or the Insurer's relevant staff in making a decision concerning Your Insurance and administering claims. Information may be passed to loss adjusters and reinsurers for these purposes. This may involve the transfer of Your information to countries which do not have data protection laws.
  2. 12.2. Under data protection legislation, You can ask us in writing for a copy of certain personal records held about You. A charge may be made.
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Plans and Bundles

Call Abroad SIM

  1. The Call Abroad SIM tariff is open to Orange pay as you go customers who have registered their phone with Orange.
  2. Existing customers can request the Call Abroad SIM tariff by calling 450 and changing their existing tariff. Once you have joined Call Abroad SIM tariff you will only be able to switch to a tariff currently available and may not be able to return to your previous tariff.
  3. New customers must call 0800 079 0004 to register for the Call Abroad SIM. Prior to registration, customers are on the Anytime Fixed Rates tariff. Details of the call rates are at www.orange.co.uk/callabroad
  4. Call Abroad SIM customers will be eligible to participate in the following products and/or promotions:
    1. Magic Number.
    2. All Extras, other than the IDD Extras.
    3. Your Group.
  5. Save as set out above, Call Abroad SIM customers are not eligible to participate in other rewards or promotions, including bonus top up rewards and Try IDD.
  6. Any rewards you have accumulated prior to joining the Call Abroad SIM tariff will remain on your account for the duration of that reward's period other than the Use 10 and Get 5, Textsaver and Orange Out Here rewards which will be removed on switching to the Call Abroad SIM tariff.
  7. Minimum call charge is 15p for all non-IDD calls.
  8. IDD calls to standard numbers in the countries listed at www.orange.co.uk/callabroad will be charged in one minute increments.
  9. Calls to satellite phones charged at standard international rates.
  10. IDD calls to countries not listed at www.orange.co.uk/callabroad and national calls will be charged per second.
  11. IDD calls to premium rate numbers in the countries listed at www.orange.co.uk/callabroad will be charged at the existing IDD rates for that international zone and not the Call Abroad rates.
  12. Calls to Customer Services will be charged 70p per call.
  13. Call Abroad SIM customers are not entitled to reserve calls.
  14. Call Abroad SIM packs must be registered within 2 months of dispatch. Call Abroad SIM packs are strictly for personal use and must not be used for commercial purposes. The resale of Call Abroad SIM packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the Call Abroad SIM pack is being or may be used in breach of this provision.
  15. Orange reserves the right to amend or vary these terms and conditions or to withdraw this tariff at any time on reasonable notice.
  16. Service is subject to the Terms and Conditions for the supply of Orange pay as you go Services and the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User guide or SIM pack. Where there is any inconsistency between these terms and conditions and the foregoing terms, the Standard Terms will prevail.
  17. Orange will make best endeavours to ensure that all international prefixes are rated correctly. However due to the frequency of some international prefix changes this process may take 1 month to update
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Plans and Bundles

Best Plan proposition

  1. The “Best Plan Service” (“the Promotion” ) is available to the following Orange personal pay monthly customers: customers who connected to Orange before the 15th October 2007 with the exception of Talkshare and Family customers; customers who connected to Orange after the 15th October 2007 via Direct channels only (Orange Retail Shops, Orange.co.uk and Orange Telesales). Customers on business tariffs are excluded from the Promotion.
  2. Customers are eligible for the Promotion after 6 months of being with Orange and will receive a free usage review every 6 months.
  3. Full details of the Promotion will be sent to customers when they become eligible for the service.
  4. Customers in respect of whom Orange do not currently hold marketing permissions will be required to opt-in to the requisite marketing permissions before they become eligible for the Promotion .
  5. The Promotion will look at a customer’s usage over at least the previous 3 months, up to 6 months usage, and will cover mobile UK voice and text usage. A Best Plan recommendation will be based on the customer’s average voice and text usage over this period and because of this Orange cannot guarantee that a Best Plan recommendation will always be the most appropriate talk plan for a customer at any given time.
  6. A Best Plan recommendation to change talk plan will not be made where a cost saving of £0.50p or less is identified.
  7. A customer will have a period of 60 days from their bill date in which to accept a Best Plan recommendation. The new talk plan will become active on the customer’s next bill date providing the customer has responded at least 10 days before their next bill date otherwise the change will take effect from the following bill date.
  8. The Best Plan recommendation will be based on the current range of Orange talk plans; however there can be a delay of up to 60 days between a talk plan being released into the marketplace and it being offered as a Best Plan recommendation.
  9. If a customer does not accept a Best Plan recommendation within the stipulated 60 day period referred to in clause 7 above, the Best Plan recommendation will expire and our standard migration rules relating to talk plan changes will apply – see www.orange.co.uk/bestplan for terms.
  10. If a customer chooses to accept a downward migration move as part of a Best Plan recommendation the customer will not be permitted to move down any further under standard migration policy rules until they reach the end of their current contract or receive another Best Plan recommendation.
  11. If a customer chooses to accept a downward migration move as part of a Best Plan recommendation this could affect the range of handsets that are available to them when they come to upgrade their handset at the end of their contract period.
  12. When a customer migrates talk plan to their Best Plan recommendation they will lose any promotional offers or bundles associated with their old talk plan including text bundles. The customer will retain any loyalty line rental discounts associated with their old talk plan.
  13. When a customer migrates talk plan they may lose inclusive benefits associated with that talk plan, including inclusive Orange Care, free Answerphone calls and free itemised billing. The new charges for these services will be included in the Best Plan calculation.
  14. Customers will be eligible to move to a different talk plan between reviews but will be subject to our standard migration rules – see www.orange.co.uk/bestplan for terms.
  15. Customers who are part of the Free Broadband promotion will not be given a Best Plan recommendation that causes them to become ineligible for free broadband.
  16. Customers who are still within their contract term will only be reviewed against talk plans of the same contract length and which originate from the same point of sale.
  17. Customers on a Unique phone plan will only be reviewed against other Unique phone plans.
  18. Customers on SIM only plans will only be reviewed against other SIM only plans.
  19. Where a customer is out of contract or eligible to resign a contract we may extend the range of talk plans we review them against but customers should be aware that they may be required to resign a contract if they wish to take up a particular Best Plan recommendation.
  20. Customers who are out of contract and were previously on an 18 month contract and accepted a Magic Number as part of this contract will only be given a Best Plan recommendation for an 18 month contract option to enable them to keep the Magic Number.
  21. Orange reserves the right to amend or vary these terms and conditions or to withdraw the Best Plan service at any time on reasonable notice.
  22. The Promotion is subject to the Terms and Conditions for the Supply of Orange Services a copy of which can be found at the back of your Orange phone user guide and at www.orange.co.uk/terms.html#2. Where there is an inconsistency between these Terms and Conditions and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
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Plans and Bundles

Unique Phone Terms and Conditions

  1. Subject to clauses 2 to 5 below, the Unique Phone promotion (“the offer”) is available to all Orange Pay Monthly customers who connect or upgrade to any pay monthly tariff except Virgin OVP or SIM only, between 27th November 2007 and 31st December 2008.
  2. New customers are subject to status and an 18 month minimum term contract. Existing customers are subject to the "Our Customers First" terms
  3. The offer is subject to the Mobile & Broadband offer terms and conditions. See www.orange.co.uk/terms
  4. The offer is not available to Business Customers.
  5. The offer will allow you to:
    1. Make and receive voice calls over the Orange Wireless Broadband Network when in range of the Livebox in your home
    2. Make and receive voice calls over the Orange Mobile Network
    3. Send and receive text messages
    4. Send and receive multi media messages and e-mail over the Orange Mobile Network.
  6. Customers taking a UMA handset and any Mobile and Broadband package will benefit from 1000 minutes of inclusive calls to Orange Mobiles (with Home Starter) within their homezone per month or 1000 minutes of inclusive calls to Orange Mobiles, UK landlines and International landlines to the following countries - Australia, Austria, Belgium, Canada, Cyprus, Czech republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and USA within their homezone per month (with Home Select and Home Max)
  7. Calls to Orange Mobiles, UK landlines and International landlines and/or mobiles (as mentioned in point 7) made inside the homezone will be taken from your inclusive minutes. For all calls to Orange Mobiles, UK landlines and International landlines and/or mobiles (as mentioned in point 7) made outside the homezone, standard talkplan rates apply.
  8. This offer is only available through Orange direct channels (Web, Telesales, Retail, CSRs)
  9. This Promotion is not available with any other Orange promotions, discounts or offers unless specified.
  10. Unique phone will not connect to a Livebox whilst roaming abroad (however the handset will roam on the standard GSM network)
  11. Customers will receive a bill from Orange itemising GSM mobile calls, calls made at home on the Unique Phone. The Broadband package and calls made via the socket on the Livebox (VoIP) will appear on an online bill.
  12. Once a handset is paired and registered with the Livebox, calls will be routed via the Livebox connection when in the home (subject to capacity).
  13. Orange Broadband must be registered to one person in the home and up to 6 handsets can be paired with the Livebox
  14. Standard Mobile and Broadband terms apply. See www.orange.co.uk/terms
  15. If the Broadband contract is terminated, standard Broadband cancellation terms will apply and you will need to return your Livebox modem
  16. If your Broadband contract is terminated or cancelled for any reason, you will no longer be able to use your VoIP calls.
  17. If your mobile contract is terminated, you will be charged at the Standard User rate per month for Broadband (see our website for details).
  18. If you are on an existing Unique Phone tariff you will be able to take up the Promotion and sign a Broadband contract for 18 months. Existing customers are able to resign to a further 18 month (or 24 month) mobile contract and must sign an 18 month Broadband contract. Existing customers who do not resign to a new mobile contract will be required to pay standard broadband prices for the remainder of your broadband contract where you do not have a mobile contract in place.
  19. You are strongly advised not to make 999 and 112 emergency calls using the Unique Phone service. Alternative arrangements should be made and a primary home telephone line maintained.
  20. Orange reserves the right to amend these terms and conditions at any time on reasonable notice.
  21. Orange reserves the right to replace, amend or withdraw this Offer on reasonable notice.
  22. The Promoter is Orange. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited, whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.
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Plans and Bundles

Orange Solo 200 Free Minutes Terms and Conditions July 2007 Offer

  1. The offer entitles you to 200 free minutes per month in addition to the normal bundled minutes. Your inclusive bundled minutes are used before you free minutes. Free minutes do not roll over if not used during the month.
  2. Once an offer is applied to your subscription you will continue to receive it for the life of your contract. If your account is terminated for any reason, or you migrate to a different service plan (including a different option within Orange Solo) or take another offer from Orange, the offer will no longer apply and will be removed.
  3. This offer is available to new and resigning connections on a 12 (resign only), 18 or 24 month Orange Solo talk plan signed through Orange Retail, Orange Telebusiness, Orange's Online shop or by calling Orange on 345.
  4. The offer is not available to customers that sign up through any third party retailer or channel partner, or that sign up on an Orange Business Services Customer Agreement (OBSCA).
  5. Offer ends 1 April 2008.
  6. This offer can be used in conjunction with the Q207 unlimited landline or unlimited text Solo Offer and Orange's Blackberry Internet Service promotion, but cannot be used in conjunction with any other offer.
  7. Orange reserves the right to amend or vary these terms and conditions or to withdraw the whole or part of unlimited use or other offers.
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Plans and Bundles

Broadband offer with PAYM mobile

  1. This Mobile and Broadband Offer (“the Promotion”) is available to all Orange pay monthly customers who connect or upgrade to any pay monthly tariff except Virgin OVP or SIM only, subject to the criteria set out in clause 2.
  2. New customers must sign an 18 month (or 24 month) mobile contract and an 18 month Broadband contract. Existing customers are subject to the “Our Customers First” terms. Existing customers who do not resign to a new mobile contract will be required to pay standard broadband prices for the remainder of your broadband contract where you do not have a mobile contract in place with us. Existing customers who sign up for Unique will need to resign an 18 month (or 24 month) mobile contract and an 18 month Broadband contract.
  3. The Promotion will run from 1st April 2007 until 31st December 2008
  4. One offer per Orange Mobile Phone Account.
  5. The Promotion consists of the following offers.

    Home Starter Home Select Home Max
    Up to 2 meg Up to 8 meg Up to 8 meg
    6 Gig usage Unlimited usage Unlimited usage
    Wireless router Livebox Livebox
    Inclusive Evening and weekend calls with your fix phone   Inclusive Evening and weekend calls with your fix phone
      Inclusive UK and international calls to landlines and inclusive calls to Orange mobiles via the Internet Inclusive UK and international calls to landlines and inclusive calls to Orange mobiles via the Internet
    Inclusive calls to Orange mobiles with your Unique phone Inclusive UK and international calls to landlines and inclusive calls to Orange mobiles with your Unique phone Inclusive UK and international calls to landlines and inclusive calls to Orange mobiles with your Unique phone
    Additional Unique Users £1 each Additional Unique Users £5 each Additional Unique Users £5 each


  6. Evening and weekend calls and UK calls are calls made to UK landlines (01 and 02 numbers only). Evening between 6pm to 6am Monday to Friday, Weekend between midnight Friday to midnight Sunday. Maximum call duration of two hours per call, after which calls will be charged at standard rates.
  7. Unlimited International calls are subject to a fair usage policy of 1000 minutes per month. Maximum call duration of two hours per call.
  8. Broadband usage is subject to a fair usage policy, see Broadband terms at www.orange.co.uk/terms
  9. If your mobile account is terminated for any reason you will be charged the standard user rate per month for either Home Starter, Home Select or Home Max (see our website for details).
  10. The Promotion is not available with any other offer and/or promotion unless otherwise specified.
  11. Orange reserves the right to amend, vary or cancel these terms and conditions or to withdraw this Promotion at any time upon reasonable notice.
  12. Mobile Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services copies of which can be found at the back of your Orange phone User Guide or SIM pack or see www.orange.co.uk/terms. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions, the latter will prevail.
  13. Broadband Service is subject to the standard terms and conditions for Orange home broadband and other services, see www.orange.co.uk/terms
  14. Unique Phone is subject to the Unique Phone Terms and Conditions, see www.orange.co.uk/terms. You can have up to 6 Unique UMA handset connections on one account.
  15. The promoter is Orange Personal Communications Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ
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Plans and Bundles

Orange World for Business Data Bundles

  1. All prices exclude VAT. Bundles do not include voice. Bundles must be attached to a compatible business voice service plan. Bundles and pricing are for 3G/GPRS data usage within the UK only and do not include WiFi.
  2. Unless otherwise stated or agreed between us, bundles can be added, removed or changed month on month.
  3. Unused data allowance will rollover for 1 month except for the 2048MB bundle. Rolled over allowances will be used first.
  4. If your voice service plan includes any data allowance, then that allowance will be used before your data bundle.
  5. Shared bundles are subject to a maximum number of sharers, being the lower of the limit stated for your chosen bundle or the limit stated on the voice service plan to which your data bundle attaches. Shared data bundles are attached to the voice service plan leader and, accordingly, all data sharers must be sharers on the same voiced service pan.
  6. Bundles cannot be used with Orange’s BlackBerry Internet Service. Orange reserves the right to introduce other exclusions from time to time.
  7. Network terms: Service is subject to Orange’s Standard Network Terms & Conditions for the Supply of Orange Network Services” which are stated (as appropriate) in:
    1. Your Customer Information Form, Business/Small Business CIF, OBSCA, OBSMA; or
    2. The pay monthly Standard Terms & Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone user guide and at http://www.orange.co.uk/terms
    By asking for a data bundle to be applied, you confirm that you have the consent of the holder of the account on which charges will be invoiced.
  8. Where there is an inconsistency between these Orange terms and conditions and the Standard Network Terms & Conditions for the Supply of Orange Network Services, the latter will prevail.
  9. Orange reserves the right to replace or amend these terms and conditions or to withdraw the bundles at any time without notice.
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Plans and Bundles

Orange Solo Terms and Conditions

  1. These terms and conditions apply to all customers on an Orange Solo Service Plan. Orange Solo is available to Business customers connecting on line 1 only.
  2. Orange Solo pricing is described at www.orange.co.uk/business/solo. Any benefit or offer included within your Orange Solo Service Plan will end if your use of that Service Plan ends.
  3. Connection is subject to status and an 18 or 24 month minimum connection period (or such longer minimum connection period) as stated in your agreement with Orange.
  4. Resigning (or upgrading): The following rules apply when resigning or upgrading to Orange Solo during your minimum connection period:
    • If your current contract with Orange is an OBSCA or OBSMA, then you can only re-sign or upgrade in accordance with the terms of that agreement;
    • If your contract with Orange is not an OBSCA or OBSMA, you can resign or upgrade in the final 3 months of your current Minimum Connection Period contract but the remaining duration of your current Minimum Connection Period will be added to your new Minimum Connection Period.
  5. Migration: The following rules apply to changes to your Orange Solo Service Plan during your minimum connection period:
    • you can move to a higher Service Plan at any time;
    • If your contract with Orange is an OBSCA or OBSMA, then downward changes to your Service Plan are governed by the terms set out in your agreement;
    • If your contract with Orange is not an OBSCA or OBSMA, then regardless of anything in the Standard Network Terms and Conditions for the Supply of Orange Network Services which states otherwise (a) you may only change down one Service Plan step and on one occasion; and (b) that one step down can only occur after half the minimum connection period contracted for that Service Plan has expired. For example, if you contracted to Orange Solo 40 on a 2 year contract, you can only change to Orange Solo 35 and only after you have used Orange Solo 40 for at least 12 months.
  6. Voice:
    • Your Anytime Any Network Minutes include UK calls to Orange phones, UK landlines beginning with 01/02/03, other UK mobile networks and Orange answerphone. Calls to 08 and 09 numbers, 07 call-forwarding services and any calls made whilst Roaming are not included and are charged at prevailing rates - see price guide for details. Inclusive voice minutes that you do not use will rollover for one month. Inclusive minutes are used before minutes that have rolled over from the previous month. Orange magic numbers does not apply.
    • Service plans that include international calling: you can use your inclusive minutes to make calls from Orange in the UK to standard landline and mobiles numbers in the current list of specified countries specified at www.orange.co.uk/business/iddinbundle (Orange may change this list from time to time). Out of bundle calls and calls to countries not specified will be charged at Orange standard international rates.
    • Service plans that include roaming minutes (outbound or inbound as appropriate): you can use outbound roaming minutes to make calls to standard mobiles and landlines numbers from Orange roaming Zones 1 and 2 to Zones 1, 2 and the UK; you can use inbound roaming minutes to receive calls in Orange roaming Zones 1 and 2. Orange roaming Zones are set out at www.orange.co.uk/business/zones (Orange may change these from time to time). Out of bundle calls and calls to Zones not specified will be charged at Orange standard roaming rates.
  7. Text: Any text allowance is for standard person to person text messages sent within the UK. Inclusive texts that you do not use will rollover for one month. Inclusive texts are used before texts that have rolled over from the previous month. Out of bundle texts will be charged at your Service Plan rate.
  8. Sharing: you cannot add any sharers to Orange Solo.
  9. Orange Business Additions:
    • Care: Where Service Plans include Orange Care, Orange Care is included for your minimum connection period and is then chargeable if you wish to keep it. Administration fees may apply to claims. Orange Care is subject to the terms and conditions set out at www.orange.co.uk/businesscare.
    • Answerphone: Where Service Plans include free calls to answerphone, those calls do not use inclusive minutes if they are made from your Orange mobile phone to your Orange answerphone whilst in the UK. Calls to your answerphone whilst roaming and use of the additional features such as answerphone call return, will be charged at your standard Service Plan rates.
    • Itemised billing: Where a Service Plans does not include free itemised billing, this can be requested and will be chargeable. Itemised billing may be provided online.
    • Best value mid-contract tariff review: Where the Customer's Service Plan includes this, the Customer may request Orange to conduct the review. This request must be made within 30 days of the contract mid-point (which is when the leader has been connected for half the minimum connection period). Orange will promptly conduct the review and inform the Customer of the results. Orange will make a recommendation, based on a review against the current inclusive Service Plan range and will be limited to a single Service Plan step downwards or unlimited steps upwards, within Orange Solo. Orange may, in its discretion, recommend a move to another Service Plan Family (such as Venture).
    • Unlimited benefits: where applicable, you can select a benefit from a range of options but where you do not do so, Orange will choose which benefit to apply to your Account. Unless stated otherwise, any unlimited benefits do not include Roaming services or allowances.
  10. Charges for payments not made by direct debit will be applied as set out in the price guide.
  11. Network terms: Service is subject to Orange's "Standard Network Terms and Conditions for the Supply of Orange Network Services" which are stated (as appropriate) in:
    • your Customer Information Form, Business/Small Business CIF, OBSCA, OBSMA; or
    • the pay monthly Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone user guide and at http://www.orange.co.uk/terms.
    With the exception of clause 5 above, where there is any inconsistency between these Orange Solo terms and conditions and the Standard Network Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
  12. Business is classified as a customer who can provide the following:
    • For limited companies, the company registration number and the VAT number;
    • For charities, the charity number;
    • For all other businesses, a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.
  13. Orange reserves the right to replace or amend the Service Plans or these terms and conditions or to withdraw the Service Plans at any time without notice.
  14. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

Orange Solo Offers

Subject to terms and conditions. *Fair use policies apply

Orange Solo offer terms and conditions

  1. Unlimited landline subject at all times to a fair usage policy of 3,000 minutes each month. Unlimited landline is for calls in the UK to UK landline 01, 02 and 03 numbers only.
  2. Unlimited text is subject at all times to a fair usage policy of 3,000 texts each month. Unlimited text is for standard person to person texts within the UK only.
  3. Unlimited Orange to Orange is subject to a fair usage policy of 3,000 minutes each month. Unlimited Orange to Orange means calls made from within the UK to other Orange mobiles within the UK. Calls made whilst roaming are not included. Orange numbers that receive a call whilst roaming would be charged standard roaming rates.
  4. Calls or texts to 08 and 09 numbers and whilst abroad are not included and will be charged at your standard Service Plan rates.
  5. Any inclusive data allowance is for UK GPRS data use only. Any inclusive data allowance that you do not use does not roll over.
  6. Usage above fair use policies will constitute abuse and Orange may monitor usage and withdraw the unlimited use offer from your account, transfer you to a Service Plan more appropriate to your use or Disconnect your Account if the fair usage policy is abused.
  7. Once an offer is applied to your subscription you will continue to receive it for the life of your contract. If your account is terminated for any reason, or you migrate to a different service plan (including a different option within Orange Solo) or take another promotion from Orange, the offers will no longer apply and will be removed.
  8. These offers cannot be used in conjunction with any other offer except for Orange's Blackberry Internet Service promotion.
  9. Offers ends 30th June 2008.
  10. Orange reserves the right to amend or vary these terms and conditions or to withdraw the whole or part of unlimited use or other offers.

Orange Solo 200 Free Minutes Terms and Conditions Offer

  1. The offer entitles you to 200 free minutes per month in addition to the normal bundled minutes. Your inclusive bundled minutes are used before you free minutes. Free minutes do not roll over if not used during the month.
  2. Once an offer is applied to your subscription you will continue to receive it for the life of your contract. If your account is terminated for any reason, or you migrate to a different service plan (including a different option within Orange Solo) or take another offer from Orange, the offer will no longer apply and will be removed.
  3. This offer is available to new and resigning connections on an 18 or 24 month Orange Solo talk plan signed through Orange Retail, Orange Telebusiness, Orange's Online shop or by calling Orange on 345.
  4. The offer is not available to customers that sign up through any third party retailer or channel partner, or that sign up on an Orange Business Services Customer Agreement (OBSCA).
  5. Offer ends 30th June 2008.
  6. This offer can be used in conjunction with the Q208 unlimited landline or unlimited text Solo Offer and Orange's Blackberry Internet Service promotion, but cannot be used in conjunction with any other offer.
  7. Orange reserves the right to amend or vary these terms and conditions or to withdraw the whole or part of unlimited use or other offers.
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Plans and Bundles

Orange Venture Terms and Conditions

  1. These terms and conditions apply to all customers connecting on an Orange Venture Service Plan. Orange Venture is available to Business customers connecting on line 1 only.
  2. Orange Venture pricing is described at www.orange.co.uk/business/venture. Any benefit or offer included within your Orange Venture Service Plan will end if your use of that Service Plan ends. Usage outside of that included with your Service Plan will be charged at the relevant then current rate.
  3. Connection is subject to status and a 12, 18, 24 or 36 month minimum connection period (or such longer minimum connection period) as stated in your agreement with Orange.
  4. Resigning (or upgrading): The following rules apply when resigning or upgrading to Orange Venture during your minimum connection period:
    • If your current contract with Orange is an OBSCA or OBSMA, then you can only re-sign or upgrade in accordance with the terms of that agreement;
    • If your contract with Orange is not an OBSCA or OBSMA, you can resign or upgrade in the final 3 months of your current Minimum Connection Period contract but the remaining duration of your current Minimum Connection Period will be added to your new Minimum Connection Period.
  5. Migration: The following rules apply to changes to your Orange Venture Service Plan during your minimum contracted connection period:
    • you can move to a higher Service Plan at any time;
    • If your contract with Orange is an OBSCA or OBSMA, then downward changes to your Service Plan are governed by the terms set out in your agreement;
    • If your contract with Orange is not an OBSCA or OBSMA, then regardless of anything in your terms and conditions which states otherwise (a) you may only change down one Service Plan step and on one occasion; and (b) that one step down can only occur after half the minimum connection period contracted for that Service Plan has expired. For example, if you contracted to Orange Venture 1650 on a 2 year contract, you can only change to Orange Venture 1100 and only after you have used Orange Venture 1650 for at least 12 months.
  6. Voice:
    • "Your Anytime Any Network Minutes" include UK calls to Orange phones, UK landlines beginning with 01/02/03, other UK mobile networks and Orange answerphone. Calls to 08 and 09 numbers, 07 call-forwarding services and any calls made whilst Roaming are not included and are charged at prevailing rates - see price guide for details. Inclusive voice minutes that you do not use will rollover for one month. Inclusive minutes are used before minutes that have rolled over from the previous month. Orange magic numbers does not apply.
    • Service plans that include international calling: you can use your inclusive minutes to make calls from Orange in the UK to standard landline and mobiles numbers in the current list of specified countries specified at www.orange.co.uk/business/iddinbundle (Orange may change this list from time to time). Out of bundle calls and calls to countries not specified will be charged at Orange standard international rates.
  7. Sharing: A leader on Orange Venture can also have sharers. Each sharer is charged a monthly sharer fee as set out in the pricing information. If the leader of the Service Plan is disconnected for any reason, then Orange may select a sharer to become the new leader. You cannot change a leader during its minimum connection period. The maximum and minimum numbers of sharers on each Orange Venture Service plan are set out in the pricing information.
  8. Orange Business Additions:
    • Care: Where Service Plans include Orange Care, Orange Care is included for your minimum connection period and is then chargeable if you wish to keep it. Administration fees may apply to claims. Orange Care is subject to the terms and conditions set out at www.orange.co.uk/businesscare.
    • Answerphone: Where Service Plans include free calls to answerphone, those calls do not use inclusive minutes if they are made from your Orange mobile phone to your Orange answerphone whilst in the UK. Calls to your answerphone whilst roaming and use of the additional features such as answerphone call return, will be charged at your standard Service Plan rates.
    • Itemised billing: Where a Service Plans does not include free itemised billing, this can be requested and will be chargeable. Itemised billing may be provided online.
    • Best value mid-contract tariff review: Where the Customer's Service Plan includes this, the Customer may request Orange to conduct the review. This request must be made within 30 days of the contract mid-point (which is when the leader has been connected for half the minimum connection period). Orange will promptly conduct the review and inform the Customer of the results. Orange will make a recommendation, based on a review against the current inclusive Service Plan range and will be limited to a single Service Plan step downwards or unlimited steps upwards, within Orange Venture. Orange may, in its discretion, recommend a move to another Service Plan Family (such as Momentum).
    • Unlimited benefits: where applicable, you can select a benefit or benefits (as applicable) from a range of options but where you do not do so, Orange will choose which benefit to apply to your Account. Unless stated otherwise, any unlimited benefits do not include Roaming services or allowances.
    • Unlimited calls between sharers: You won't be charged for calls between users sharing the same plan on your account within the UK (subject to a fair usage policy*) and calls between sharers will not decrement your inclusive minutes.
      *Orange operates a fair usage policy for calls between you and the sharers within your talk-share group. Orange reserves the right to monitor call duration and the number of calls made between sharers. If, in Orange's reasonable opinion, your usage and/or your sharers' usage is excessive (excessive use is currently classified as over 5,000 minutes per user per month but this is subject to change), Orange reserves the right to request that you and/or your sharers reduce your usage and, in the event of continued excessive use, to migrate you and/or some or all of your sharers to an alternative Service Plan for the remaining term of your contract.
  9. Charges for payments not made by direct debit will be applied as set out in the price guide.
  10. Network terms: Service is subject to Orange's "Standard Network Terms and Conditions for the Supply of Orange Network Services" which are stated (as appropriate) in:
    • your Customer Information Form, Business/Small Business CIF, OBSCA, OBSMA; or
    • the pay monthly Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone user guide and at http://www.orange.co.uk/terms.

    With the exception of clause 5 above, where there is any inconsistency between these Orange Venture terms and conditions and the Standard Network Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.

  11. Business is classified as a customer who can provide the following:
    • For limited companies, the company registration number and the VAT number;
    • For charities, the charity number;
    • For all other businesses, a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.
  12. Orange reserves the right to replace or amend the Service Plans or these terms and conditions or to withdraw the Service Plans at any time without notice.
  13. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

Orange Venture Offers for Orange customers

Subject to terms and conditions. *Fair use policies apply

Orange Venture Offers terms and conditions

  1. "Offer Minutes" are those in excess of the standard minutes included in your chosen bundle size. Offer Minutes do not roll over. Standard inclusive minutes in your bundle are used before Offer Minutes.
  2. Unlimited benefits:
    Term Unlimited* Benefits Available
    Orange to Orange calls Any network weekend calls Anytime landline calls Any network weekday evening calls
    12 months - - - -
    18 months (You may choose one benefit shown) Yes Yes - -
    24 months (You may choose two benefits shown) Yes Yes Yes Yes
    36 months (You may choose two benefits shown) Yes Yes Yes Yes
    *fair usage policies apply

  3. 'Unlimited Orange to Orange' is subject at all times to a fair usage policy of 3,000 minutes each month where taken as a single User (or 25,000 minutes each month where shared). 'Unlimited Orange to Orange' means calls made within the UK to other Orange mobiles within the UK. Calls made whilst roaming are not included. Orange numbers that receive a call whilst roaming would be charged standard roaming rates.
  4. 'Unlimited any network weekend calls' is subject at all times to a fair usage policy of 3,000 minutes each month where taken as a single User (or 25,000 minutes each month where shared). 'Unlimited any network weekend calls' are Anytime Any Network Minutes (as defined in the Orange Venture Terms and Conditions) except that they must be used between 19:00hrs Friday and 07:00hrs on Monday and exclude calls to international numbers.
  5. 'Unlimited landline' is subject at all times to a fair usage policy of 3,000 minutes each month where taken as a single User (or 25,000 minutes each month where shared). 'Unlimited landline' is for calls in the UK to UK landline 01, 02 and 03 numbers only.
  6. 'Unlimited any network weekday evenings calls' is subject at all times to a fair usage policy of 3,000 minutes each month where taken as a single User (or 25,000 minutes each month where shared). 'Unlimited any network weekday evening calls' are Anytime Any Network Minutes (as defined in the Orange Venture Terms and Conditions) except that they must be used anytime between 19:00hrs and 07:00hrs the next day, Monday to Friday inclusive and exclude calls to international numbers.
  7. Usage above fair use policies will constitute abuse and Orange may monitor usage and withdraw the unlimited use offer from your account, transfer you to a Service Plan more appropriate to your use or Disconnect your Account if the fair usage policy is abused.
  8. Once an offer is applied to your subscription you will continue to receive it for the life of your contract. If your account is terminated for any reason, or you migrate to a different service plan (including a different option within Orange Venture) or take another promotion from Orange, the offers will no longer apply and will be removed.
  9. These offers cannot be used in conjunction with any other offer except for Orange's Blackberry Internet Service promotion.
  10. Offers end 30th June 2008.
  11. Orange reserves the right to amend or vary these terms and conditions or to withdraw the whole or part of unlimited use or other offers.
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Plans and Bundles

Flexible Data plans

This document describes the terms and conditions applicable to "Business Everywhere Flexible Data Bundles".

Business Everywhere Flexible Data Bundles

Business Everywhere Flexible Data Bundles gives Users high speed access to the internet and business applications such as email, via a range of networks

COMMERCIAL OFFERING

Tariffs & Rules

Business Everywhere Flexible Data Bundles charges for business and consumer are (in addition to other charges):

Business Tariff (excl. VAT) Pay as you Consume Flexible Data 20 Flexible Data 35 Flexible Data 45* Flexible Data 65 Flexible Data 90 Flexible Data 170 Flexible Data 400 Flexible Data 750 Flexible Data 1050 Flexible Data 1300
Monthly Access Fee none £20 £35 £45 £65 £90 £170 £400 £750 £1050 £1300
cost per MB UK 3G/GPRS £1 12.5p 11p 4.5p 10p 9p 8.5p 8p 7.5 7p 6.5p
cost per MB roaming 3G/GPRS £6.50 £6.50 £6.34 £5.75 £6 £5.75 £5.75 £5.50 £5.50 £5.50 £5.50
cost per minute WiFi Band A** 9p 8p 8p 7p 8p 7p 7p 7p 7p 7p 7p
cost per minute WiFi Band B*** 13p 12p 11. 5p 10p 11p 10p 10p 9p 9p 9p 9p
Max no. connections (subject to sharer fees) n/a 50 50 1 100 100 150 150 200 200 200
sharer fee (per sharer per month) n/a £12 £12 n/a £12 £12 £12 £12 £12 £12 £12


Consumer Tariff (incl. VAT) Pay as you Consume Flexble Data 20 Flexible Data 35 Flexible Data 45* Flexible Data 65 Flexible Data 90
Monthly Access Fee none £23.50 £41.13 £52.88 £76.38 £105.75
cost per MB UK 3G/GPRS £1.18 14.7p 12.9p 5.3p 11.8p 10.6p
cost per MB roaming 3G/GPRS £7.64 £7.64 £7.45 £6.77 £7.10 £6.77
cost per minute WiFi Band A** 11p 9.4p 9.4p 8.2p 9.4p 8.2p
cost per minute WiFi Band B*** 15p 14.1p 13.5p 11.8p 12.9p 11.8p
Max no. connections (subject to sharerfees) n/a 50 50 1 100 100
Sharer fee (per sharer per month) n/a £14.10 £14.10 n/a £14.10 £14.10

* Flexible Data 45 is only available to single subscribers

** Wifi Band A includes all BT Openzone hotspots and WeRoam hotspots in the UK

*** Wifi Band B includes all Orange France hotspots and WeRoam hotspots outside the UK



OTHER TERMS top

Plans and Bundles

SPEAK EASY

  1. Bonus Top Up (the "Reward") is open to Orange pay as you go customers on the Speak Easy Tariff who have registered their phone with Orange. By registering your phone on the Speak Easy rates tariff you can select either the Credit Reward or Text Reward.
  2. Existing customers can request the Reward by calling 450 and changing their tariff to Speak Easy with Bonus Top Up. When moving to the Reward from Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save please be aware that you will not be able to return to your old tariff.
  3. The Reward is applied when you top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up. The text reward cannot be used when the customer has a zero balance.
  4. Level of top-up during the calendar month Your Credit Reward
    £10 top up (10% back) £1
    £20 top up (20% back) £4
    £30 top-up (30% back) £9
    £40 top-up (40% back) £16
    £50 top-up (50% back) £25

    Level of top-up during the calendar month Your Text Reward
    £10 top up – 50 free texts
    £20 top up – 200 free texts
    £30 top-up – 300 free texts
    £40 top-up – 500 free texts
    £50 top-up – 1000 free texts
  5. The Monthly Period during which your top ups accumulate (the “Monthly Period”) will start on the date that you register for the Reward This means that any top-up from this point will be taken into consideration at the end of that Monthly Period. The Monthly Period does not necessarily start on the 1st of the month. It will run from 00.00.00 on the first day of the Monthly Period and will end at 23.59.59 on the last day of the Monthly Period. At the end of the Monthly Period we calculate the Reward. Where you qualify for the Reward on the 29th, 30th or 31st day of a month, the Monthly Period will run to the 28th of the next month
  6. If your total top-up amount is less than £10 by the end of the Monthly Period, the Reward will not be given and you will either go onto or continue on daily analysis. When you are on daily analysis, as soon as you top up by a minimum of £10 before the end of the Monthly Period, the Reward you have earned will be applied within 72 hours and the Monthly Period will be reset. If you are on Daily Analysis but do not top up by £10 by the end of the Monthly Period the accumulated top up amount will be reset to zero and you will remain on daily analysis.
  7. The Reward will be applied within 72 hours of the qualification for the Reward. The Credit Reward can be used for standard network services including standard voice calls to all UK network mobiles and fixed landlines, Lo-Call Rate calls (i.e. 0845 numbers), standard person to person UK mobile text messages (including photo messaging and video messaging), and access to Orange World. All other calls and services are excluded and will be charged at standard rates. The Speak Easy Tariff details can be found on our website (www.orange.co.uk). There is a maximum of £25 Credit Reward in any one month. The Text Reward can be used for Orange to Orange texts only. There is a maximum reward of 1000 Bonus texts in any one month. Any portion of the Credit or Text Reward remaining at the end of the Monthly Period does not roll over to the subsequent Monthly Period. You can swap between the Credit and Text Reward once every thirty days
  8. The Reward is not available in conjunction with any other reward or promotion, unless otherwise specified. If customers switch to another reward or promotion the remaining portion of their existing Reward will remain on the account until it expires (at the end of the Monthly Period when it is put on the account.) Customers may only change between rewards for which they are eligible once every 30 days.
  9. The Reward can be used in conjunction with Extras. You can review your Reward by calling 453 once you have received your SMS to inform you that it has been applied to your account.
  10. Orange reserves the right to amend or vary these terms and conditions or to withdraw the Reward at any time on reasonable notice.
  11. Service is subject to the Terms and Conditions for the supply of Orange pay as you go Services, a copy of which can be found at the back of your Orange phone User guide or SIM pack. Where there is any inconsistency between these Terms and Conditions and the Standard Terms and Conditions for supply of Orange pay as you go Services the latter will prevail.
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Plans and Bundles

Business Everywhere plans

Business Everywhere and Internet Everywhere Service Plans

BUSINESS EVERYWHERE COMMERCIAL OFFERING

Service Plans & Rules

Business Everywhere Service Plans charges for BUSINESS CUSTOMERS & NON-BUSINESS CUSTOMERS are (in addition to other charges):

Single User Service Plan (excl. VAT) BEW Daily^^^ BEW Unlimited*** 12, 18 (Only available on a 12 or 18 month contract) BEW Unlimited*** 24 (Only available on a 24 month contract) BEW Traveller 12, 18, 24 (Only available on a 12, 18 or 24 month contract)
Access Fee per month (unless otherwise stated) £7 / Day (when used) £25 / month £17 / month £45 / month
Inclusive UK 3G/GPRS Data 24 hours^ unlimited UK*** usage Unlimited UK*** Unlimited UK*** Unlimited UK*** together with 15MB Roaming^^ per month
Inclusive WiFi** per Month Not Available 250 mins Band A per month 250 mins Band A per month 250 mins per month usable across Band A and Band B
Out of Bundle cost per minute WiFi** Band A Not Available 8p 8p 8p
Band B Not Available 8p 8p 8p
Cost per MB Roaming 3G/GPRS Europe* £3.50 £3.50 £3.50 £3.50
Rest of the World* £5.50 £5.50 £5.50 £5.50

Group Business Customer Service Plans (excl. VAT) Data 65 Data 90 Data 170 Data 400 Data 750 Data 1050 Data 1300
Monthly Access Fee per Leader Connection £65 £90 £170 £400 £750 £1050 £1300
Cost per MB UK 3G/GPRS 5p 4.5p 4.25p 4p 3.75p 3.5p 3.25p
Cost per MB Roaming 3G/GPRS Europe* £3.50 £3.50 £3.50 £3.50 £3.50 £3.50 £3.50
Rest of the World* £5.50 £5.50 £5.50 £5.50 £5.50 £5.50 £5.50
Cost per minute WiFi** Band A 8p 7p 7p 7p 7p 7p 7p
Cost per minute WiFi** Band B 11p 10p 10p 9p 9p 9p 9p
Max no. of Sharers per Leader Connection 100 100 150 150 200 200 200
Sharer Fee (per Sharer per month) £12 £12 £12 £12 £12 £12 £12

Europe* Travel Data Bundles (excl. VAT) 3MB 10MB 100MB
Monthly Access Fee per Connection £8 £25 £60
Out of Bundle cost per MB Roaming 3G/GPRS Europe* £3.50 £3.50 £2.50
Rest of the World*
(any use in zones 3-7 will not be within scope of bundle
allowance and will be charged at the rate shown)		 £5.50 £5.50 £5.50

Global* Travel Data Bundles (excl. VAT) 3MB 10MB 100MB
Monthly Access Fee per Connection £16.50 £35 £120
Out of Bundle cost per MB Roaming 3G/GPRS Europe* £3.50 £3.50 £2.50
Rest of the World* £5.50 £5.50 £3.50

* Europe refers to Roaming zones 1 – 2 (please see www.orange.co.uk for further details on Roaming zones)
Rest of the World refers to Roaming zones 3 – 7 (please see www.orange.co.uk for further details on Roaming zones)
Global refers to all Roaming zones (please see www.orange.co.uk for further details on Roaming zones)
** WiFi Band A includes all BT Openzone hotspots, The Cloud and WeRoam hotspots in the United Kingdom
WiFi Band B includes all Orange France hotspots, The Cloud and WeRoam hotspots outside of the United Kingdom
*** Subject to the applicable Fair Use Policy (see below)
^ Unlimited usage is permitted in the twenty-four (24) hours between 00.00am and 00.00am
^^ 15MB Roaming allowance on the Business Everywhere Traveller Service Plan may only be used on any Orange Partner Network
^^^ All browsing services (including without limitation all Orange World pages) will be chargeable by Orange to you and
will result in the £7.00 (excluding VAT) daily Access Fee being levied against your Account

INTERNET EVERYWHERE COMMERCIAL OFFERING

Service Plans & Rules

Internet Everywhere Service Plans charges for NON-BUSINESS CUSTOMERS & BUSINESS CUSTOMERS are (in addition to other charges):

Single User Service Plan (incl. VAT) IEW Unlimited*** 12
(Only available on a 12 month contract) 		IEW 18
(Only available on a 18 month contract)
Access Fee (unless otherwise stated) £29.00 / month £15.00 / month
Inclusive UK 3G/GPRS Data Unlimited UK*** 3GB
Inclusive WiFi** per Month 250 mins
Band A per month 		NA
Out of Bundle cost per minute WiFi** Band A 9.4p NA
Band B 9.4p NA
Cost per MB roaming 3G/GPRS Europe* £3.00 £3.00
Rest of the World* £6.46 £6.46
Out of bundle cost NA 1.46p / MB
(so £15 / GB)

* Europe refers to roaming zones 1 – 2 (please see www.orange.co.uk for further details on roaming zones)
Rest of the World refers to roaming zones 3 – 7 (please see www.orange.co.uk for further details on roaming zones) Global refers to all roaming zones (please see www.orange.co.uk for further details on roaming zones)
** WiFi Band A includes all BT Openzone hotspots, The Cloud and WeRoam hotspots in the United Kingdom
WiFi Band B includes all Orange France hotspots, The Cloud and WeRoam hotspots outside of the United Kingdom
*** Subject to the applicable Fair Use Policy (see below)

SPECIFIC SERVICE PLAN TERMS AND CONDITIONS

  1. Connections on Business Everywhere and Internet Everywhere Service Plans ("the Service Plan(s)") are subject to status and subject to a minimum contract length of twelve (12), eighteen (18) or twenty-four (24) Months (or such other Minimum Connection Period as stated in your agreement with Orange) unless otherwise stated. Travel Data Bundles cannot be taken by Non-Business Customers (see clause 12 below).
  2. Out of bundle charges are as stated above.
  3. Business Everywhere Daily, Business Everywhere and Internet Everywhere Unlimited 12, 18 and 24 and Business Everywhere Traveller 12, 18 and 24 are only available to single users and are subject to a fair usage policy of 3GB per Month (Unlimited 12, 18 and 24 and Traveller 12, 18 and 24) or 1GB per day (Daily) (the "Fair Use Policy"). Where your use of the Services exceeds the applicable Fair Use Policy, Orange may contact you in order to request that you moderate your use of these Services. If, even after contact from Orange, the Fair Use Policy is still breached by you, Orange reserves the right to Suspend your access to the Services (or restrict your bandwidth and/or data consumption); and / or require you to move your access to these Services to a Service Plan more appropriate to your use.
  4. Unless otherwise agreed, Travel Data Bundles may be taken on a minimum subscription of one (1) calendar month and shall remain recurring for all following months unless Orange is informed to the contrary by you through at least ten (10) clear days notice prior to your next bill date. Failure by you to give such notice may result in further monthly charges being levied against your Account.
  5. The prices shown for the Travel Data Bundles are on a per User basis and you must specify to Orange the Connection(s) to which the Travel Data Bundles will apply. The Travel Data Bundles cannot be shared by Group Customers/Users on the Group Business Customer Service Plans.
  6. Global and Europe Travel Data Bundles cannot be used simultaneously by an individual User or Connection.
  7. If a Travel Data Bundle is taken together with a Service Plan that is inclusive of Roaming data, then the allowance granted under the Travel Data Bundle will be used first.
  8. Existing datacard customers may migrate to a Service Plan if it is permitted under Orange's Standard Network Terms (as defined in Clause 11 below). If permitted to migrate to a Business Everywhere or Internet Everywhere Service Plan the new charges will be applied to your Account from your next bill date.
  9. Business Customers (as defined in Clause 12 below) signing:
    1. an eighteen (18) month Group Business Customer Service contract will receive a 3.5% discount on the applicable Monthly Access Fee for eighteen (18) months; and
    2. a twenty-four (24) month Group Business Customer Service contract will receive a 7.5% discount on the applicable Monthly Access Fee for twenty-four (24) months.
  10. The Service Plans are available to all customers, Business and consumer, as indicated by the relevant Service Plan above and in these terms and conditions.
  11. Connection to the Service Plans are, in addition to these terms, subject to your normal Terms and Conditions for the Supply of Orange Network Services which are to be found:-
    1. at the back of your Orange phone user guide and at www.orange.co.uk/terms; or,
    2. if you are a Business Customer, your terms and conditions will be those stated (as appropriate) in:
      1. the small business Customer Information Form (Small Business CIF) terms and conditions for the supply of Orange Network Services; or
      2. the Orange Business Services Customer Agreement (OBSCA); or
      3. the Orange Business Services Master Agreement (OBSMA).
      These various terms and conditions in clauses 11 (a) and 11 (b) are referred to here as "Orange's Standard Network Terms".
  12. A Business Customer is classified as a Customer who can provide the following for limited companies, the company registration number and the VAT number; or for charities, the charity number; or for all other businesses, a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.
  13. Migration: The following rules apply to changes to the Service Plans during your Minimum Connection Period:-
    1. You can move to an equivalent or higher Business Everywhere or Internet Everywhere Service Plan (as applicable) at any time save that you cannot (under either Business Everywhere or Internet Everywhere Service Plans) move from a Single User Business Everywhere or Internet Everywhere Service Plan (as applicable) to a sharer on a Business Everywhere or Internet Everywhere Service Plan (as applicable);
    2. If your contract with Orange is an OBSCA or OBSMA, then downward changes to your Service Plan are governed by the terms set out in your agreement;
    3. If your contract with Orange is not an OBSCA or OBSMA, then regardless of anything in the Standard Network Terms and Conditions for the Supply of Orange Network Services which states otherwise (a) you may only change down one Business Everywhere or Internet Everywhere Service Plan (as applicable) step and on one occasion only; and (b) that one step down can only occur after half the Minimum Connection Period contracted for that Business Everywhere or Internet Everywhere Service Plan (as applicable) has expired. For example, if you contracted to Data 90 on a twenty-four (24) month Minimum Connection Period, you can only change to Data 65 and only after you have been Connected to Data 90 for at least twelve (12) months.
    For the avoidance of doubt, you may not at any stage of your agreement migrate from a Business Everywhere Service Plan to an Internet Everywhere Service Plan or from an Internet Everywhere Service Plan to a Business Everywhere Service Plan.
  14. Resigning (or upgrading): The following rules apply when resigning or upgrading to the Service Plans during your Minimum Connection Period:
    1. If your current contract with Orange is an OBSCA or OBSMA, then you can only re-sign or upgrade in accordance with the terms of that agreement;
    2. If your contract with Orange is not an OBSCA or OBSMA, you can resign or upgrade in the final 3 months of your current Minimum Connection Period contract but the remaining duration of your current Minimum Connection Period will be added to your new Minimum Connection Period.
  15. The Service Plans do not include charges for SMS messages. These will be charged at Orange's standard SMS rates current at the time.
  16. Roaming (3G and GPRS) is subject to connection to foreign networks and cannot be guaranteed.
  17. Where Connected to a Group Service Plan (i.e. a shared Service Plan), you may not transfer the leader Connection to another Connection or number. Where the leader Connection is Disconnected, Orange reserves the right, in its sole discretion, to select the Connection to which the leader tariff will be chargeable and you shall be liable to pay such Charges applicable to that Connection for the remainder of that Connection's Minimum Connection Period.
  18. Where there is any inconsistency between these Terms and Conditions and Orange's Standard Network Terms, Orange's Standard Network Terms will prevail.
  19. Orange reserves the right to replace or amend the Service Plans (including the Travel Data Bundles) or these terms and conditions or to withdraw the Service Plans at any time on reasonable notice. Orange reserves the right to withdraw the whole or a part of the Service Plans upon providing not less than thirty (30) days' notice.
  20. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.
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Plans and Bundles

Mobile Broadband

INTERNET EVERYWHERE COMMERCIAL OFFERING

Service Plans & Rules

Internet Everywhere Service Plans charges for NON-BUSINESS CUSTOMERS & BUSINESS CUSTOMERS are (in addition to other charges):

Single User Service Plan (incl. VAT) IEW Unlimited*** 12
(Only available on a 12 month contract)		 IEW Unlimited*** 18
(Only available on a 18 month contract)
Access Fee (unless otherwise stated) £29.00 / month £15.00 / month
Inclusive UK 3G/GPRS Data Unlimited UK*** 3GB
Inclusive WiFi** per Month 250 mins
Band A per month		 NA
Out of Bundle cost per minute WiFi** Band A 9.4p NA
Band B 9.4p NA
Cost per MB roaming 3G/GPRS Europe* £4.11 £4.11
Rest of the World* £6.46 £6.46
Out of bundle cost NA £1.46p / MB
(so £15 / GB)


*  

Europe refers to roaming zones 1 – 2 (please see www.orange.co.uk for further details on roaming zones)
Rest of the World refers to roaming zones 3 – 7 (please see www.orange.co.uk for further details on roaming zones)
Global refers to all roaming zones (please see www.orange.co.uk for further details on roaming zones)
**  

WiFi Band A includes all BT Openzone hotspots, The Cloud and WeRoam hotspots in the United Kingdom
WiFi Band B includes all Orange France hotspots, The Cloud and WeRoam hotspots outside of the United Kingdom
***  

Subject to the applicable Fair Use Policy (see below)


SPECIFIC SERVICE PLAN TERMS AND CONDITIONS

  1. Connections on Business Everywhere and Internet Everywhere Service Plans ("the Service Plan(s)") are subject to status and subject to a minimum contract length of twelve (12), eighteen (18) or twenty-four (24) Months (or such other Minimum Connection Period as stated in your agreement with Orange) unless otherwise stated. Travel Data Bundles cannot be taken by Non-Business Customers (see clause 12 below).
  2. Out of bundle charges are as stated above.
  3. Business Everywhere Daily, Business Everywhere and Internet Everywhere Unlimited 12, 18 and 24 and Business Everywhere Traveller 12, 18 and 24 are only available to single users and are subject to a fair usage policy of 3GB per Month (Unlimited 12, 18 and 24 and Traveller 12, 18 and 24) or 1GB per day (Daily) (the "Fair Use Policy"). Where your use of the Services exceeds the applicable Fair Use Policy, Orange may contact you in order to request that you moderate your use of these Services. If, even after contact from Orange, the Fair Use Policy is still breached by you, Orange reserves the right to Suspend your access to the Services (or restrict your bandwidth and/or data consumption); and / or require you to move your access to these Services to a Service Plan more appropriate to your use.
  4. Unless otherwise agreed, Travel Data Bundles may be taken on a minimum subscription of one (1) calendar month and shall remain recurring for all following months unless Orange is informed to the contrary by you through at least ten (10) clear days notice prior to your next bill date. Failure by you to give such notice may result in further monthly charges being levied against your Account.
  5. The prices shown for the Travel Data Bundles are on a per User basis and you must specify to Orange the Connection(s) to which the Travel Data Bundles will apply. The Travel Data Bundles cannot be shared by Group Customers/Users on the Group Business Customer Service Plans.
  6. Global and Europe Travel Data Bundles cannot be used simultaneously by an individual User or Connection.
  7. If a Travel Data Bundle is taken together with a Service Plan that is inclusive of Roaming data, then the allowance granted under the Travel Data Bundle will be used first.
  8. Existing datacard customers may migrate to a Service Plan if it is permitted under Orange's Standard Network Terms (as defined in Clause 11 below). If permitted to migrate to a Business Everywhere or Internet Everywhere Service Plan the new charges will be applied to your Account from your next bill date.
  9. Business Customers (as defined in Clause 12 below) signing:
    1. an eighteen (18) month Group Business Customer Service contract will receive a 3.5% discount on the applicable Monthly Access Fee for eighteen (18) months; and
    2. a twenty-four (24) month Group Business Customer Service contract will receive a 7.5% discount on the applicable Monthly Access Fee for twenty-four (24) months.
  10. The Service Plans are available to all customers, Business and consumer, as indicated by the relevant Service Plan above and in these terms and conditions.
  11. Connection to the Service Plans are, in addition to these terms, subject to your normal Terms and Conditions for the Supply of Orange Network Services which are to be found:-
    1. at the back of your Orange phone user guide and at www.orange.co.uk/terms; or,
    2. if you are a Business Customer, your terms and conditions will be those stated (as appropriate) in:
      1. the small business Customer Information Form (Small Business CIF) terms and conditions for the supply of Orange Network Services; or
      2. the Orange Business Services Customer Agreement (OBSCA); or
      3. the Orange Business Services Master Agreement (OBSMA).
    These various terms and conditions in clauses 11 (a) and 11 (b) are referred to here as "Orange's Standard Network Terms".
  12. A Business Customer is classified as a Customer who can provide the following for limited companies, the company registration number and the VAT number; or for charities, the charity number; or for all other businesses, a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.
  13. Migration: The following rules apply to changes to the Service Plans during your Minimum Connection Period:-
    1. You can move to an equivalent or higher Business Everywhere or Internet Everywhere Service Plan (as applicable) at any time save that you cannot (under either Business Everywhere or Internet Everywhere Service Plans) move from a Single User Business Everywhere or Internet Everywhere Service Plan (as applicable) to a sharer on a Business Everywhere or Internet Everywhere Service Plan (as applicable);
    2. If your contract with Orange is an OBSCA or OBSMA, then downward changes to your Service Plan are governed by the terms set out in your agreement;
    3. If your contract with Orange is not an OBSCA or OBSMA, then regardless of anything in the Standard Network Terms and Conditions for the Supply of Orange Network Services which states otherwise (a) you may only change down one Business Everywhere or Internet Everywhere Service Plan (as applicable) step and on one occasion only; and (b) that one step down can only occur after half the Minimum Connection Period contracted for that Business Everywhere or Internet Everywhere Service Plan (as applicable) has expired. For example, if you contracted to Data 90 on a twenty-four (24) month Minimum Connection Period, you can only change to Data 65 and only after you have been Connected to Data 90 for at least twelve (12) months.
    For the avoidance of doubt, you may not at any stage of your agreement migrate from a Business Everywhere Service Plan to an Internet Everywhere Service Plan or from an Internet Everywhere Service Plan to a Business Everywhere Service Plan.
  14. Resigning (or upgrading): The following rules apply when resigning or upgrading to the Service Plans during your Minimum Connection Period:
    1. If your current contract with Orange is an OBSCA or OBSMA, then you can only re-sign or upgrade in accordance with the terms of that agreement;
    2. If your contract with Orange is not an OBSCA or OBSMA, you can resign or upgrade in the final 3 months of your current Minimum Connection Period contract but the remaining duration of your current Minimum Connection Period will be added to your new Minimum Connection Period.
  15. The Service Plans do not include charges for SMS messages. These will be charged at Orange's standard SMS rates current at the time.
  16. Roaming (3G and GPRS) is subject to connection to foreign networks and cannot be guaranteed.
  17. Where Connected to a Group Service Plan (i.e. a shared Service Plan), you may not transfer the leader Connection to another Connection or number. Where the leader Connection is Disconnected, Orange reserves the right, in its sole discretion, to select the Connection to which the leader tariff will be chargeable and you shall be liable to pay such Charges applicable to that Connection for the remainder of that Connection's Minimum Connection Period.
  18. Where there is any inconsistency between these Terms and Conditions and Orange's Standard Network Terms, Orange's Standard Network Terms will prevail.
  19. Orange reserves the right to replace or amend the Service Plans (including the Travel Data Bundles) or these terms and conditions or to withdraw the Service Plans at any time on reasonable notice. Orange reserves the right to withdraw the whole or a part of the Service Plans upon providing not less than thirty (30) days' notice.
  20. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.
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Plans and Bundles

PAYG Animal Packages - Terms and Conditions

  1. The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  2. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  3. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  4. The Rewards are as follows:
    Animal Package Racoon Camel Dolphin Canary
    Top up required None None Minimum £10 Minimum £10
    Reward 5p off call rates Calls abroad from 5p Free texts and free access to online community sites* Free minutes to use at evenings and weekends
    * Online community sites are Facebook, Bebo, MySpace and Flirtomatic – usage is subject to a 50MB cap – any usage over this will be charged at standard rates

    The level of top-up required is as follows:
    Level of top up Dolphin Canary
    £10 top up 300 texts and free access to online community sites 120 free minutes to use at evenings and weekends
    £20 top up 600 texts and free access to online community sites 180 free minutes to use at evenings and weekends
    £30 top up Unlimited texts and free access to online community sites 240 free minutes to use at evenings and weekends
  5. The monthly period during which your top ups accumulate (the “Monthly Period”) will start on the date that you register for the Reward. This means that any top-up from this point will be taken into consideration at the end of that Monthly Period. The Monthly Period does not necessarily start on the 1st of the month. It will run from 00.00.00 on the first day of the Monthly Period and will end at 23.59.59 on the last day of the Monthly Period. At the end of the Monthly Period we calculate the Reward. Where you qualify for the Reward on the 29th, 30th or 31st day of a month, the Monthly Period will run to the 28th of the next month.
  6. If you currently have a pay as you go Offer, your new Offer will take your existing Analysis Date. Any top-ups that count towards your existing Offer will also be considered for your new Offer.
  7. If you do not currently have an Offer, your top-ups over the previous 30 days will be taken into consideration. If this Accumulated Amount is £10 or greater, you will receive the appropriate Reward/s within 72 hours and the Offer will move onto Monthly Analysis. If this Accumulated Amount is less than £10, you will not receive any Reward/s and your Offer will move onto Daily Analysis.
  8. When in Daily Analysis, once your Accumulated Amount reaches a minimum of £10, the appropriate Reward/s will be provisioned within 72 hours, your Analysis Date will be reset to one month in the future and the Offer will go onto Monthly Analysis.
  9. When in Monthly Analysis, all top ups made during the Monthly Analysis Period will be analysed on the Analysis Date and the appropriate Reward/s will be provisioned within 72 hours.
  10. If you do not qualify for your Reward/s on your Analysis Date, no Reward/s will be given and the Offer will move onto Daily Analysis.
  11. If the Analysis Date falls on the 29th, 30th, or 31st of a month, the Analysis Date will be set to the 28th.
  12. Your Accumulated Amount will be reset to zero on each Analysis Date.
  13. Orange will inform you by text when you qualify for your Reward/s.
  14. Any Reward/s you may have earned prior to joining the Offer will remain on the account for the duration of their original reward period, except for the Mob Mates Rewards which will be removed immediately.
  15. The Reward will be applied within 72 hours of the qualification for the Reward.
  16. The free texts Reward are text messages sent as a standard person to person text message to any UK mobile phone network, whilst in the UK. All other text messages will be charged at their standard rates. Once the free texts have been used, you will be charged at standard service plan rates. Unused Free Texts will expire at the end of the Monthly Period.
  17. The Unlimited Texts Reward is subject at all times to a fair usage policy of 3000 texts per month. Usage above this amount will constitute abuse and Orange may monitor usage and withdraw the Reward from your account if the fair usage policy is abused. Orange reserves the right to protect itself against fraudulent use.
  18. The free evening and weekend minutes Reward are for calls made between 7pm and 7am Monday to Friday and 7pm Friday to 7am Monday. Calls are to UK mobiles and standard UK landlines (those beginning with 01/02/03) and your Orange answerphone. All other calls will be charged at standard rates.
  19. The calls abroad Reward are calls made from your mobile to mobiles and landlines in the countries listed at www.orange.co.uk/payasyougo.
  20. The Reward is not available in conjunction with any other reward or promotion, unless otherwise specified, except that the Reward is available with Magic Numbers and with Reserve Tank. If customers wish to switch to another reward or promotion the remaining porting of their existing Reward will remain on the account until it expires (at the end of the Monthly Period when it is put on the account.). Customers may only change between rewards for which they are eligible once every 30 days.
  21. The Reward can be used in conjunction with Extras. The Camel Reward cannot be used with International Calling Extras. You can review your Reward by calling 453 once you have received your SMS to inform you that it has been applied to your account.
  22. Orange reserves the right to vary or amend these terms and conditions or to withdraw the Reward at any time on reasonable notice.
  23. Service is subject to the Terms and Conditions for the supply of Orange pay as you go Services, a copy of which can be found at the back of your Orange phone User guide or SIM pack. Where there is any inconsistency between these Terms and Conditions and the Standard Terms and Conditions for supply of Orange pay as you go Services the latter will prevail.

Terminology

Monthly Analysis – all top ups made during the Monthly Analysis Period are analysed on the Analysis Date and the appropriate Reward/s provisioned within 72 hours.

Monthly Analysis Period – the period of time during which customers’ top ups will count towards the total Accumulated Amount. This period will run from 00.00.00 on your Analysis Date until 23.59.59 on the day before your next Analysis Date.

Daily Analysis – the customers Accumulated Amount is checked daily to determine if they receive a Reward, rather than waiting until the next monthly Analysis Date.

Accumulated Amount – the value of a customers accumulated top-ups that will be used to determine if the customer qualifies for a Reward.

Analysis Date – the date on which a customers Accumulated Amount is analysed to determine if they qualify for a Reward.

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Plans and Bundles

Reserve Tank

  1. The Reserve Tank (the "Benefit") is open to Orange pay as you go customers who are over 18 years of age by invitation only. The Benefit is not available on all tariffs and you may have to move to a new tariff to use it. The benefit may, at Orange’s discretion, be subject to an arrangement fee. You will be notified of the arrangement fee before you agree to take the Benefit.
  2. The Benefit can be activated each time your balance reaches between zero and 14 pence and must be paid back by topping up before it can be activated again.
  3. You can activate the Benefit by calling 450 from your Orange PAYG phone if you are in the UK and following the voice prompts. The Benefit is offered in place of Reserve Call functionality.
  4. When you activate the Benefit you will have Additional Credit made available for your use (the ‘Additional Credit’). You will be told how much additional credit you will be entitled to when you activate the Benefit. When this Additional Credit has been used, you will not be able to make further calls or use other services. Any Additional Credit used will be recouped when you next top-up.
  5. Your Additional Credit can only be used to make voice calls and send text and multimedia messages to UK land-lines or UK mobile numbers. Any other calls will be excluded. You will not be able to use the Additional Credit to make calls to Magic Numbers, International calls or to call the UK whilst you are abroad.
  6. Your Additional Credit can only be used to make voice calls and send text and multimedia messages to UK land-lines or UK mobile numbers. Any other calls will be excluded. You will not be able to use the Additional Credit to make calls to Magic Numbers, International calls or to call the UK whilst you are abroad.
  7. Once the Benefit has been activated, all calls, text and multimedia messages will be charged at a rate 5p higher than your normal rates (please see table below for rates). If your top-up is credited whilst you are on a call, your normal rates will return for your next call.

    Charges per minute or per message once the benefit has been activated are as follows:
    Anytime fixed rates Same rates 24/7 Fixed rates all day Choose Your Own Off Peak Talk and Save Free Text top-up Call Abroad Speak Easy Dolphin, Canary, Camel Racoon
    Orange to other UK mobile networks 40 40 45 55 45 45 40 20 25 20
    Orange to Orange 15 20 25 25 30 25 20 20 25 20
    Orange to UK landlines 30 20 25 40 30 25 20 20 25 20
    Answer Phone 15 15 15 15 15 15 15 20 25 20
    Text Messaging 15 15 17 17 17 15 15 15 15 15
    Photo Messaging 35 35 35 35 35 35 35 35 35 35
    Video Messaging 55 55 55 55 55 55 55 55 55 55
    Video Calling - Orange to Orange 35 35 35 35 35 35 35 35 35 35
    Video Calling - Orange to other networks 55 55 55 55 55 55 55 55 55 55
  8. If you have purchased an Extra and have activated the Benefit you will be able to use the Extra at advertised rates. You will be able to use data services at normal rates.
  9. Once the Benefit has been activated, you must top-up by at least £5.00 for it to be deactivated, pay back the Additional Credit and for call charges to return to your normal tariff rates.
  10. Once the Benefit has been activated, all airtime credits including Bonus Top-Up, Upgrade Use £10, get £5 rewards and any cash adjustments that exist on your account or that are subsequently added will be used at the higher rate until you top-up, the Additional Credit is paid back and the Benefit deactivated. These airtime credits will not be used to pay back the credit.
  11. If you want the Benefit removed from your account, once you have topped up you can ask for it to be removed by texting STOP to 1210. If you later want to re-activate the Benefit you may have to pay the arrangement fee.
  12. Orange shall not be held liable in the event that the Benefit cannot be activated for whatever reason.
  13. Orange reserves the right to change the balance at which the Benefit can be activated at any time
  14. Orange reserves the right to change the amount of Additional Credit made available for you to use and the rate at which any unused Additional Credit is charged following activation, at any time. Any increases will be made clear to you prior to point of activation. Once any increase has commenced, you will be deemed to accept these changes if you activate the Benefit. You will not be able to choose the amount of Additional Credit that is made available to you.
  15. Orange reserves the right to suspend use of the Benefit or to prevent the customer from activating the Benefit at any time.
  16. Orange allocates the Benefit and reserves the right to remove it at any time or if you have not topped up for three months.
  17. Orange reserves the right to amend or vary these terms and conditions or to withdraw the Benefit at any time on reasonable notice.
  18. Service is subject to the Terms and Conditions for the supply of Orange pay as you go Services, a copy of which can be found at the back of your Orange phone User Guide or SIM pack. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the supply of Orange pay as you go Services the latter will prevail.
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Plans and Bundles

£5 Free Credit Terms

  1. The £5 Free Credit Offer (“the Offer”) is only available to Orange pay as you go customers who set up an Automatic Top Up between 1 January 2008 and 31 March 2008.
  2. The Offer will be applied to a customer's account in the month following registration for Automatic Top Up. Offer is subject to receipt of one payment via Automatic Top Up in the same month.
  3. The £5 Free Credit Offer must be used within one calendar month from date of credit. Any unused credit will not rollover.
  4. Orange reserves the right to amend, vary or cancel these terms and conditions or to withdraw this Promotion at any time upon reasonable notice. Full terms and conditions in relation to Automatic Top Up can be found at www.orange.co.uk/top-up.
  5. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services and Terms and Conditions for the Supply of Orange pay as you go services, copies of which can be found at the back of your Orange phone User Guide or SIM pack. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions, the latter will prevail.
  6. The promoter is Orange Personal Communications Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.
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Plans and Bundles

July Limited Time offers

July Limited Time offers - Terms & conditions

Pay Monthly Customers Pay As You Go Customers

Pay Monthly Customers

Free Samsung WEP 210 Bluetooth Headset with purchase terms
  1. The free Samsung WEP 210 Bluetooth Headset promotion is available to all new and existing customers purchasing a Samsung G600 Purple connecting to an Orange PAYM contract with a monthly service charge of £20 or more from July 11th to July 13th 2008
  2. The promotion is subject to availability at Orange.co.uk/shop.
  3. This offer is not available to employees of Orange or its associated companies.
  4. Connection to PAYM is subject to status. Minimum monthly payment assumes payment by direct debit and non-itemised bill. Other terms apply.
  5. If your account is terminated for any reason or should you return your phone for any reason, you will cease to qualify for the promotion and the Samsung WEP 210 Bluetooth Headset will need to be returned to Orange at your expense.
  6. The Sony Ericsson Speakers may vary, subject to availability.
  7. No cash alternatives are available.
  8. Orange reserves the right to replace or amend this promotion or these terms and conditions at any time on reasonable notice.
Free PSP Lite with purchase terms
  1. The free PSP Lite promotion is available to new and existing customers purchasing a Nokia 6300 connecting to an Orange PAYM 18 or 24 month contract with a monthly service charge of £35 or more from July 18th to July 20th 2008
  2. The promotion is subject to availability at Orange.co.uk/shop.
  3. This offer is not available to Business customers, employees of Orange or its associated companies.
  4. Connection to PAYM is subject to status. Minimum monthly payment assumes payment by direct debit and non-itemised bill. Other terms apply.
  5. The PSP Lite may be delivered separately to your PAYM handset.
  6. If your account is terminated for any reason or should you return your phone for any reason, you will cease to qualify for the promotion and the PSP Lite will need to be returned to Orange at your expense.
  7. The PSP Lite may vary, subject to availability.
  8. No cash alternatives are available.
  9. Orange reserves the right to replace or amend this promotion or these terms and conditions at any time on reasonable notice.
Free Sony Ericcson MDS-60 Speakers with purchase terms
  1. The free Sony Ericcson MDS-60 Speakers promotion is available to all new and existing customers purchasing a Sony Ericsson W890i connecting to an Orange PAYM contract with a monthly service charge of £20 or more from July 25th to July 27th 2008.
  2. The promotion is subject to availability at Orange.co.uk/shop.
  3. This offer is not available to employees of Orange or its associated companies.
  4. Connection to PAYM is subject to status. Minimum monthly payment assumes payment by direct debit and non-itemised bill. Other terms apply.
  5. If your account is terminated for any reason or should you return your phone for any reason, you will cease to qualify for the promotion and the Sony Ericcson MDS-60 Speakers will need to be returned to Orange at your expense.
  6. The Sony Ericsson Speakers may vary, subject to availability.
  7. No cash alternatives are available.
  8. Orange reserves the right to replace or amend this promotion or these terms and conditions at any time on reasonable notice.
Free Nokia MD4 Speakers with purchase terms
  1. The free Nokia MD4 speakers promotion is available to all new and existing customers purchasing a Nokia 5310 connecting to an Orange PAYM contract with a monthly service charge of £20 or more from July 29th to July 31st 2008
  2. The promotion is subject to availability at Orange.co.uk/shop.
  3. This offer is not available to employees of Orange or its associated companies.
  4. Connection to PAYM is subject to status. Minimum monthly payment assumes payment by direct debit and non-itemised bill. Other terms apply.
  5. If your account is terminated for any reason or should you return your phone for any reason, you will cease to qualify for the promotion and the Nokia MD4 speakers will need to be returned to Orange at your expense.
  6. The Sony Ericsson Speakers may vary, subject to availability.
  7. No cash alternatives are available.
  8. Orange reserves the right to replace or amend this promotion or these terms and conditions at any time on reasonable notice.

Pay As You Go Customers

Free Nails Inc set with Motorola U9 purple with purchase terms
  1. The free Nails Inc set promotion is available to all new and existing customers purchasing a Motorola U9 purple as an Orange PAYG customer between 1st to 5th and 28th to 31st July 2008.
  2. The promotion is subject to availability at Orange.co.uk/shop.
  3. This offer is not available to employees of Orange or its associated companies.
  4. Should you return your phone for any reason, you will cease to qualify for the promotion and the Nails Inc set will need to be returned to Orange at your expense.
  5. The colour of the set may vary, subject to availability.
  6. No cash alternatives are available.
  7. Orange reserves the right to replace or amend this promotion or these terms and conditions at any time on reasonable notice.
Free Mini speakers with Samsung U600 purchase terms
  1. The free Mini speakers promotion is available to all new and existing customers purchasing a Samsung U600 as an Orange PAYG customer from 7th to 11th July 2008.
  2. The promotion is subject to availability at Orange.co.uk/shop.
  3. This offer is not available to employees of Orange or its associated companies.
  4. Should you return your phone for any reason, you will cease to qualify for the promotion and the Mini speakers will need to be returned to Orange at your expense.
  5. The Mini speakers may vary, subject to availability.
  6. No cash alternatives are available.
  7. Orange reserves the right to replace or amend this promotion or these terms and conditions at any time on reasonable notice.
Free Mini speakers with Nokia 6500 Slide purchase terms
  1. The free Mini speakers promotion is available to all new and existing customers purchasing a Nokia 6500 Slide as an Orange PAYG customer from 11th to 13th July 2008.
  2. The promotion is subject to availability at Orange.co.uk/shop.
  3. This offer is not available to employees of Orange or its associated companies.
  4. Should you return your phone for any reason, you will cease to qualify for the promotion and the Mini speakers will need to be returned to Orange at your expense.
  5. The Mini speakers may vary, subject to availability.
  6. No cash alternatives are available.
  7. Orange reserves the right to replace or amend this promotion or these terms and conditions at any time on reasonable notice.
Free Tanzanite jewellery set with Samsung C300 lilac with purchase terms
  1. The free jewellery set promotion is available to all new and existing customers purchasing a Samsung C300 lilac as an Orange PAYG customer between 14th to 18th July 2008.
  2. The promotion is subject to availability at Orange.co.uk/shop.
  3. This offer is not available to employees of Orange or its associated companies.
  4. Should you return your phone for any reason, you will cease to qualify for the promotion and the jewellery set, will need to be returned to Orange at your expense.
  5. The colour of the set may vary, subject to availability.
  6. No cash alternatives are available.
  7. Orange reserves the right to replace or amend this promotion or these terms and conditions at any time on reasonable notice
Free Bourjois lip-gloss with Alcatel OTE227 purchase terms
  1. The free Bourjois lip-gloss promotion is available to all new and existing customers purchasing a Alcatel OTE227 as an Orange PAYG customer from 21st to 25th July 2008.
  2. The promotion is subject to availability at Orange.co.uk/shop.
  3. This offer is not available to employees of Orange or its associated companies.
  4. Should you return your phone for any reason, you will cease to qualify for the promotion and the Bourjois lip-gloss will need to be returned to Orange at your expense.
  5. The Bourjois lip-gloss colour may vary, subject to availability.
  6. No cash alternatives are available.
  7. Orange reserves the right to replace or amend this promotion or these terms and conditions at any time on reasonable notice.
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Plans and Bundles

Favourite Country and 5 Favourite Countries Travel Bundles

NON-BUSINESS FAVOURITE COUNTRY AND 5 FAVOURITE COUNTRIES TRAVEL BUNDLES

Bundles & Rules

Favourite Country and 5 Favourite Countries Travel Bundles charges for NON-BUSINESS CUSTOMERS are (in addition to other charges):

Bundle Pricing (incl. VAT) Favourite Country* 5 Favourite Countries*
30 Day Bundle Recurring Monthly bundle Recurring Monthly bundle
Access Fee per Connection per month (unless otherwise stated) £5.00 / 30 days £5.00 / month £8.00 / month
Inclusive Allowance** 60 minutes^ of discounted call charges for calls made from your Favourite Country to any country in Orange Roaming zones 1 - 2 and 60 minutes^ of call time free of charge for calls received whilst in your Favourite Country 60 minutes^ of discounted call charges per month for calls made from your Favourite Country to any country within Orange Roaming zones 1 - 2 and 60 minutes^ of call time free of charge per month for calls received whilst in your Favourite Country 100 minutes^ of discounted call charges per month for calls made from the Favourite Countries to any country within Orange Roaming zones 1 - 2 and 100 minutes^ of call time free of charge per month for calls received whilst in the Favourite Countries

* In order to access a Favourite Country Travel Bundle, you must at the time of contracting for the Bundle specify one of the following countries as your sole ‘favourite country’: France, Spain, Ireland, Greece or Belgium (each, a “Favourite Country”).

5 Favourite Countries Travel Bundles enable Roaming use within the specified inclusive allowance in France, Spain, Ireland, Greece and Belgium (collectively, the “Favourite Countries”).

** The inclusive allowance is only applicable to calls made by you to countries within Orange Roaming zones 1 - 2 from a Favourite Country or the Favourite Countries (as applicable) (please see www.orange.co.uk for further details on Roaming zones).

^ Standard Orange Roaming call rates will apply once the relevant Bundle allowance has been utilised (please see www.orange.co.uk for the most up to date Roaming pricing information).

SPECIFIC FAVOURITE COUNTRY AND 5 FAVOURITE COUNTRIES TRAVEL BUNDLES TERMS AND CONDITIONS

  1. Roaming services must be activated and provisioned on all applicable Devices in order for the Bundles to be applied to your Account. Roaming services are an Orange Additional Service (as defined in Orange’s Standard Network Terms (see below clause 17)) and are therefore subject to status.
  2. Roaming services (including 3G and GPRS) are subject to connection to foreign networks and cannot be guaranteed.
  3. The inclusive allowance is only applicable to calls made by you to countries within Orange Roaming zones 1 - 2 from a Favourite Country or the 5 Favourite Countries (as applicable). Standard Roaming charges apply for calls to all other Roaming zones and once the relevant Bundle allowance has been used (please see www.orange.co.uk for further details on Roaming zones and Roaming pricing).
  4. The prices shown for the Bundles are on a per User basis and you must specify to Orange the Connections to which the Bundles will apply. The Bundles cannot be shared by group customers (including without limitation Talkshare and Your Group customers).
  5. If your Service Plan is inclusive of Roaming call charges (for example, Solo Traveller), then the allowance granted under the Bundle will be used first.
  6. The Favourite Country Travel Bundles can only be used in the Favourite Country specified by you at the time of taking the Bundle (being one (1) of France, Spain, Ireland, Greece or Belgium).
  7. Recurring monthly bundles have a minimum subscription of one (1) calendar month from the date it is applied to your Account and shall remain recurring unless and until you tell us that you want to stop using the Bundle by giving at least ten (10) clear days notice prior to your next bill date. You may change the Favourite Country specified under a recurring monthly bundle by notifying Orange at any time prior to your next billing date but you acknowledge that any changes will only be effective from your next billing date. You may only request one (1) change to the Favourite Country per month. If you require allowance coverage in a country other than your specified Favourite Country you will need to purchase an additional Bundle for that country.
  8. The thirty (30) day Favourite Country Bundle will apply until midnight on the thirtieth (30th) day after the Bundle was activated on your Account. You are not able to change the specified Favourite Country or cancel the Bundle once the Bundle has been applied to your Account.
  9. The twelve (12) month 5 Favourite Countries Bundle is subject to a minimum subscription of twelve (12) calendar months from the date it is applied to your Account (or if less, until the end of the minimum connection period for your Service Plan) and shall remain recurring for following monthly periods unless and until you tell us that you want to stop using the Bundle by giving at least ten (10) clear days notice prior to your next bill date. Termination of this Bundle by you prior to the completion of the twelve (12) month term (or if less, the end of the minimum connection period for your Service Plan) may result in additional charges being payable by you, including payment of any subscription charges due for the unexpired period of the Bundle (calculated by the following formula: the monthly access fee multiplied by the number of months remaining of the term) and you agree that you will be responsible for paying these charges.
  10. Where you request that a Bundle is removed, cancelled or terminated you will revert to your standard Service Plan rates for Roaming usage.
  11. The Bundles will be charged at the rates specified in the table above from your next bill date. You will be charged a pro-rata amount where the Bundle is applied to your Account prior to your next bill date.
  12. Charges incurred whilst Roaming may be billed to your Account several months in arrears. The balance of the allowance shown on your monthly invoice may not therefore be accurate as certain Charges for previous usage may not have been processed by Orange at that time.
  13. All calls made using the Bundles are charged in sixty (60) second increments.
  14. The inclusive allowance cannot be converted into UK only call time or rolled over into a following monthly period.
  15. The Bundles can only be purchased by authorised Orange Account holders.
  16. Connection to the Bundles are, in addition to these terms, subject to your normal Terms and Conditions for the Supply of Orange Network Services which are to be found:-
    1. at the back of your Orange phone user guide and at www.orange.co.uk/terms
    These various terms and conditions are referred to here as “Orange's Standard Network Terms”.
  17. Where there is any inconsistency between these Terms and Conditions and Orange's Standard Network Terms, Orange's Standard Network Terms will prevail.
  18. Orange reserves the right to replace or amend the Bundles or these terms and conditions at any time on reasonable notice. Orange reserves the right to withdraw the whole or a part of the Bundles upon providing not less than thirty (30) days' notice.
  19. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.
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Offers and promotions

JustJack SIM Giveaway November 2007

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 1st November 2007 and 26th January 2008, at www.orange.co.uk/freesimcard offers or through an Orange internet advertisement, subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 26th January 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. Any SIM connection packs ordered as part of the Promotion are eligible for the Orange pay as you go, 'free text trigger' offer. For SIM connection packs ordered through the Promotion the 'free text trigger' offer will be added to the account within 14 days of connecting your SIM. Customers will get 300 free texts regardless of spend for the first month.  Thereafter, customers must top-up by at least £10 per month to be eligible for the 'free text trigger' offer.
  5. In order to be eligible for the 'free text trigger' offer, you must register your SIM connection pack by 11th February 2008. Provision of the 'free text trigger' offer is subject to further terms and conditions, available at www.orange.co.uk/freetexttrigger
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can get 'free text trigger' offer by calling Orange customer services on 450 from their Orange handset.
  7. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 14-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
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Offers and promotions

Orange Free SIM

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 11th Febrary 2008 and 31st October 2008 at www.orange.co.uk/receiptfreesim, subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 31st October 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 7-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
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Offers and promotions

Coke Zone Free SIM Giveaway

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack with 60 minutes free airtime when you top up by £5 or more. The Promotion is available to all customers who order a free of charge SIM connection pack between the 7th April 2008 and 31st July 2008 through the Coke Zone website, subject to availability.
  2. The Promotion will only apply to orders received by midnight on 31st July 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. For SIM connection packs obtained through the Promotion, customers must top-up by £5 or more to receive the 60 minutes free airtime. The 60 minutes free airtime may only be applied once and will not apply to additional top-ups.The 60 minutes free airtime applies to anytime any network landline and mobile calls within the UK only and must be used within twelve calendar months of the date of credit.All other calls and texts will be charged at standard rates.Any unused minutes will not rollover.
  5. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts.
  6. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  7. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  8. The SIM connection pack will be dispatched within 21 days of processing your order.
  9. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  10. The Orange 14-day money back guarantee does not apply to the Promotion.
  11. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  12. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  13. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
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Offers and promotions

UCAS March Nano SIM Giveaway

iPod Nano promotion - Free SIM giveaway with a chance to win an iPod Nano

Participation in the Promotion constitutes your acceptance to the terms and conditions listed below.

  1. "The Promotion" is defined as a free of charge Pay As You Go SIM connection pack with a chance to win an iPod nano when you top up by a minimum of £5. The Promotion is available to selected customers who recieve a free of charge Pay As You Go SIM connection pack between the 26 March 2008 and 15 July 2008 through 2008 UCAS conventions, and who register their SIM connection pack by 27th July 2008. Promotion is open to customers excluding employees and their immediate families of the promoter or anyone professionally connected with the promotion. Parental / guardian consent is required for entrants under 16 years old. Entries from third parties or agents will not be accepted.The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  2. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  3. To win an iPod Nano, customers who have obtained a SIM connection pack through the Promotion must top-up by a minimum of £5 by 27th July 2008.
  4. Residents in Northern Ireland can alternatively enter without purchase by sending your name and address to Orange Win an ipod Nano Promotion, Positive Thinking, Willoughby House, 439 Richmond Road, Richmond upon Thames, TW1 2AG.
  5. Orange guarantees that 1 in 100 customers who order a SIM connection pack through the Promotion, register their SIM and top-up by a minimum of £5 will win an iPod Nano.
  6. In order to receive their iPod Nano, winning customers will be directed to a web address where they must enter the address to which their iPod Nano is to be delivered.
  7. Customers who register their SIM connection pack obtained through the Promotion by 15 July 2008 and who top-up by a minimum of £10 per month are also eligible for the Orange Pay As You Go unlimited texts reward, 'Unlimited Texts Reward' which starts at 300 texts per month. The Unlimited Texts Reward applies to UK texts only. The Unlimited Texts Reward is subject to the Orange fair usage policy.
  8. Customers who register their SIM connection pack obtained through the Promotion by 27 July 2008 and who top-up by a minimum of £20 per month will also be eligible for free mobile internet browing between 19.00 and midnight, Monday to Sunday.
  9. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange Pay As You Go accounts.
  10. No cash or other alternative prizes in place of the ipod Nanos are available.
  11. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  12. SIM connection packs obtained through the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. The Promotion is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange Pay As You Go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
  15. If you would like to make an enquiry in connection with the Promotion please contact the 'Orange iPod promotion enquiry line' by telephone on 0208 744 4372 anytime between 9.00 and 18.00, Monday to Friday.
  16. The names and countries of the winners will be available on request by sending a SAE to Positive Thinking, Willoughby House, 439 Richmond RoadRichmond upon Thames, TW1 2AG.
  17. The promoter is Orange Personal Communications Services Limited, St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
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Offers and promotions

Friend Free SIM Giveaway

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 1st May 2008 and 31st August 2008 at www.orange.co.uk/friendfreesim subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 31st August 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 7-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
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Offers and promotions

Orange Free SIM

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 15th May 2008 and 31st August 2008 at www.orange.co.uk/1625railcardfreesim, subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 31st August 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 7-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
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Offers and promotions

Tube Free SIM giveaway

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 1st June 2008 and 31st July 2008 at www.orange.co.uk/freesim, subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 31st July 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 7-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
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Offers and promotions

Young Persons Railcard Free SIM Giveaway with 1000 free texts

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 4th June 2008 and 31st July 2008 at www.orange.co.uk/1625railcardfreesim, subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 31st July 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of 10GBP in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 7-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
top

Offers and promotions

Orange Balloon Race Free Sim Giveaway

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 9th June 2008 and 15th July 2008 at www.orange.co.uk/brandfreesim, subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 15th July 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 7-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
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Offers and promotions

News of the World Free Sim Giveaway with £5 Free Credit

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 6th July 2008 and 31st July 2008 at www.orange.co.uk/notwfreesim, subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 31st July 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 7-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
  15. £5 free credit will be applied to your account when you top-up by £10 within 7 days of registering your SIM and will take 14 days to be applied
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Offers and promotions

Sun Free Sim Giveaway with £5 Free Credit

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 5th July 2008 and 31st July 2008 at www.orange.co.uk/sunfreesim, subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 31st July 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 7-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
  15. £5 free credit will be applied to your account when you top-up by £10 within 7 days of registering your SIM and will take 14 days to be applied
top

Offers and promotions

Metro Free SIM Giveaway with £5 Free Credit

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 1st July 2008 and 31st July 2008 at www.orange.co.uk/metrofreesim, subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 31st July 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of£10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 7-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
  15. £5 free credit will be applied to your account when you top-up by £10 within 7 days of registering your SIM and will take 14 days to be applied
top

Offers and promotions

Search Free SIM Giveaway with £5 Free Credit

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 1st July 2008 and 31st July 2008 at www.orange.co.uk/searchfreesim, subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 31st July 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of£10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 7-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
  15. £5 free credit will be applied to your account when you top-up by £10 within 7 days of registering your SIM and will take 14 days to be applied
top

Offers and promotions

TV Free SIM Giveaway

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 1st July 2008 and 31st August 2008 at www.orange.co.uk/tellyfreesim, subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 31st August 2008.
  3. he Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of£10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 7-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail. £5 free credit will be applied to your account when you top-up by £10 within 7 days of registering your SIM and will take 14 days to be applied
top

Offers and promotions

Soap Free SIM Giveaway

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 1st July 2008 and 31st August 2008 at www.orange.co.uk/soapfreesim, subject to availability.
  2. The Promotion will not apply to any orders not received by on 31st August 2008
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 7-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
  15. £5 free credit will be applied to your account when you top-up by £10 within 7 days of registering your SIM and will take 14 days to be applied
top

Offers and promotions

Royal Bank of Scotland Free SIM Giveaway

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 14th July 2008 and 31st August 2008 at www.orange.co.uk/rbsfreesim, subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 31st August 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 7-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
top

Offers and promotions

Free SIM Giveaway

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 9th June 2008 and 30th June 2008 at www.orange.co.uk/dontpanicfreesim, subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 30th June 2008
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 7-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
top

Offers and promotions

Call Abroad Free Sim Giveaway

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 1st May 2008 and 30th June 2008 at http://shop.orange.co.uk/shop/simevent/camelfreesim
  2. The Promotion will not apply to any orders not received by midnight on 31st July 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Camel Package is open to all Orange Pay as You Go Customers who have registered their phone with Orange.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  8. The SIM connection pack will be dispatched within 21 days of processing your order.
  9. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision. 10. The Orange 7-day money back guarantee does not apply to the Promotion.
  10. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  11. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  12. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail. £5 free credit will be applied to your account when you top-up by £10 within 7 days of registering your SIM and will take 14 days to be applied
top

Offers and promotions

Star Free SIM Giveaway

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 12th July 2008 and 31st July 2008 at www.orange.co.uk/starfreesim, subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 31st July 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 7-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
  15. £5 free credit will be applied to your account when you top-up by £10 within 7 days of registering your SIM and will take 14 days to be applied
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Offers and promotions

Natwest Free SIM Giveaway

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 14th July 2008 and 31st August 2008 at www.orange.co.uk/natwestfreesim, subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 31st August 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 7-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
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Offers and promotions

UCAS Free SIM Giveaway

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 1st July 2008 and 31st July 2008 at www.orange.co.uk/ucasfriendsfreesim, subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 31st July 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 7-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
  15. £5 free credit will be applied to your account when you top-up by £10 within 7 days of registering your SIM and will take 14 days to be applied
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Offers and promotions

£5 Free Credit- Connection Pack Sticker Offer

 

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Offers and promotions

Gigs and Tours Free SIM Giveaway

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 5th June 2008 and 31st July 2008 at www.orange.co.uk/gigsandtoursfreesim, subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 31st July 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of 10GBP in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 7-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
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Offers and promotions

Orange SIM giveaway

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 1st June 2008 and 31st July 2008 at www.orange.co.uk/drivensimoffer, subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 31st July 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 7-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
  15. £5 free credit will be applied to your account when you top-up by £10 within 7 days of registering your SIM and will take 14 days to be applied
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Offers and promotions

Free SIM Giveaway

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 23rd May 2008 and 31st August 2008 at www.orange.co.uk/cpafreesim, subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 31st August 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 7-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
  15. £5 free credit will be applied to your account when you top-up by £10 within 7 days of registering your SIM and will take 14 days to be applied
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Offers and promotions

Search SIM Giveaway

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 1st May 2008 and 31st July 2008 at http://shop.orange.co.uk/shop/simevent/searchfreesim subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 31st July 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  5. Your Promotional SIM pack will automatically be on Orange starter, The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  7. Where the Reward is dependent on monthly top-ups, you must top up by a minimum of 10GBP in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 7-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
  15. 5GBP free credit will be applied to your account when you top-up by 10GBP within 7 days of registering your SIM and will take 14 days to be applied
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Offers and promotions

Recommend a Business

  1. The Recommend a Business promotion ("the Promotion") is available by invitation only to selected Orange Pay Monthly Business Customers. The Promotion is open from 1 November 2005 until 31 January 2006.
  2. You will qualify for an incentive, subject to clauses 3 and 4, for successfully recommending a Business ("the prospective Business") provided you meet the following criteria in full:
    • Both you and the "prospective Business" have business status (see clause 3)
    • You claim your reward by 28 February 2006 at the following website www.orange.co.uk/recommendabusiness by entering your Orange mobile number and the new Orange mobile number of the prospective Business
    • You remain an Orange customer on your existing subscription for a minimum of 3 months following receipt of the incentive
    • The prospective Business connects to Orange via www.orange.co.uk or by telephone on 0800 079 0416
  3. To meet the criteria for business status you must be able to provide the following:
    • For limited companies we required the company registration number and the VAT number.
    • For charities we require the charity number
    • For all other businesses we require a copy of a business chequebook, plus invoice on company headed paper or business utility bill.
  4. To receive your incentive the prospective Business must connect to a pay monthly business plan, which is subject to status and a minimum 12 month term contract
  5. Provided you meet the criteria in clauses 2 to 4, both you and the prospective Business will be entitled to a £50 incentive. The incentive will be applied to your accounts 28 days after you have entered the information onto the website provided that the prospective Business does not return their phone to Orange under the 14 day money back guarantee.
  6. The incentive is in the form of a £50 account credit. The account credit has no expiry date or validity period and will be deducted from your bills until the account credit has been used up. The incentive cannot be used to purchase accessories and/or equipment. No cash alternative is available in whole or part.
  7. You are limited to a total maximum of five credits for the life of your contract.
  8. This Promotion cannot to be used in conjunction with any other offer and/or promotion unless specified by Orange.
  9. Orange reserves the right to refuse you the benefit of the Promotion where there is reason to believe you have not conformed to these terms.
  10. Orange reserves the right to amend, vary or cancel these terms and conditions or to withdraw the offer at any time on reasonable notice.
  11. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide. Where there is any inconsistency between these Terms and Conditions and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
  12. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.
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Offers and promotions

Nokia summer of music offer

  1. Nokia summer of music offer ("the promotion") enables customers with a Nokia 3230 to download a maximum of:
    • 9 free full length music tracks from the Orange service Music Player over a period of 3 months (3 free downloads per 30 day period);
    • 3 free true tones from Orange World - the "Eligibility Period") over a period of 90 days ("Eligibility Period") subject to the following terms and conditions.
  2. For Music Player, the Eligibility Period and the first 30 day period will commence when the customer downloads his/her first full length music download from the Orange service Music Player. The first free music track must be downloaded by 30th September 2005.
  3. For true tones, the customer must download all 3 free true tones by 30th September 2005 failing which the Promotion will no longer be available.
  4. The Promotion is only available to customers who are connected to and remain connected to the Orange network using a Nokia 3230 during the Eligibility Period.
  5. Customers who have participated in the Try Music Player offer previously will not be eligible for the Music Player offer but may still be entitled to the free true tones.
  6. Customers must download Music Player to their compatible device either from Orange World or from the provided mobile media card (also known as an MMC) in order to participate in the Promotion.
  7. Unused free Music Player downloads cannot be rolled over into the following 30 day period. All free tracks must be downloaded within the Eligibility Period, refunds/credits will not be given to customers should they fail to download any free full length tracks during the Eligibility Period.
  8. The free true tones can be chosen from the free true tone category on the ringtones channel on Orange World.
  9. Data and wap charges will apply at the customer's usual Service Plan tariff.
  10. Customers downloading more than the maximum 3 full track music downloads from Music Player during any 30 day period during the Eligibility Period will be charged the standard price for music tracks of £1.50 per track.
  11. Customers downloading more than the maximum 3 free true tones during the Eligibility Period will be charged the standard price for true tones of £3.00 to £3.50 per tone.
  12. Roaming charges apply at the customer's usual Service Plan tariff.
  13. Only one Promotion per account.
  14. There is no cash alternative.
  15. Orange reserves the right to vary, withdraw or amend these Terms and Conditions at any time on giving reasonable notice.
  16. Connection is subject to status and service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
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Offers and promotions

Sony Ericsson summer savings

£20 off the Sony Ericcson K700i pay as you phone promotion

  1. "The Promotion" is defined as £20 off the price of the Sony Ericcson K700i pay as you go phone when purchased via http://shop.orange.co.uk between the dates 1st July and 31st July 2005 and connected to the Orange network.
  2. The Promotion will be displayed on the phone pages of the site and no further discount will applied once the phone is selected and sent to basket.
  3. The Promotion is not available in conjunction with the Orange Perk pay as you go discount
  4. All handsets are subject to stock availability.
  5. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  6. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  7. Service is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your phone user guide. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
  8. No cash alternative is available.
  9. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ

£10 off the Sony Ericsson K300i, T290i and J300i pay as you phones promotion

  1. "The Promotion" is defined as £10 off the price of the following Sony Ericsson pay as you go phones; K300i, T290i and J300i, that are purchased via http://shop.orange.co.uk between the dates 1st July and 31st July 2005 and connected to the Orange network.
  2. The Promotion will be displayed on the phone pages of the site and no further discount will applied once the phone is selected and sent to basket.
  3. The Promotion is not available in conjunction with the Orange Perk pay as you go discount
  4. All handsets are subject to stock availability.
  5. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  6. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  7. Service is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your phone user guide. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
  8. No cash alternative is available.
  9. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ
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Offers and promotions

Up to £50 off selected Nokia pay as you go phones promotion

  1. "The Promotion" is defined as £50 off the price of the Nokia 6170 and £10 off the price of the Nokia 6020 and 2650,when purchased via http://shop.orange.co.uk between the dates 1st July and 31st July 2005 and connected to the Orange network.
  2. The Promotion will be displayed on the phone pages of the site and no further discount will applied once the phone is selected and sent to basket.
  3. The Promotion is not available in conjunction with the Orange Perk pay as you go discount
  4. All handsets are subject to stock availability.
  5. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  6. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  7. Service is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your phone user guide. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail.
  8. No cash alternative is available.
  9. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ
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Offers and promotions

War of the Worlds

  1. The 'Sony Ericsson War of the Worlds' promotion only applies to purchases of the Sony Ericsson K750i from 01/07/05 to 30/09/05. No claims will be accepted where purchase is after this date.
  2. Offer is available at participating stores during the promotional period.
  3. All instructions for entry form part of the terms and conditions.
  4. To claim the War of the Worlds content applicants must access Orange World on their Sony Ericsson K750i, then click on wallpapers and themes to download the content to their phone. Normal WAP browsing charges apply.
  5. The content includes 2 promotional wallpapers (free download), 4 premium wallpapers, 2 premium themes (chargeable download) and Java™ game with free demo level (free download).
  6. Content must be downloaded by 30/09/05.
  7. This offer is available to all UK residents except employees or their families of Orange, Sony Ericsson or their associated companies.

Promoter: Sony Ericsson Mobile Communications AB, Nya Vattentornet, SE-221 88 Lund, Sweden.

Terms and Conditions - Prize Draw

  1. The Sony Ericsson K750i draw is open to all UK residents aged 18 or over, except employees or their families of Sony Ericsson, Orange or their associated companies, agents or anyone professionally connected with the promotion.
  2. All instructions for entry form part of the terms and conditions.
  3. Participants can enter as many times as they want.
  4. By entering the promotion, entrants agree to be bound by these terms and conditions and by any other requirements set out by the promotional literature.
  5. To enter the Sony Ericsson K750i promotion entrants must access Orange World on their Sony Ericsson K750i, and download War of the Worlds content. Entrants will then automatically be entered into the free prize draw. Normal WAP browsing charges apply in addition to premium download costs.
  6. No purchase necessary. For the no purchase entry route send an email to 'prizedraw@K750iFindFilm.co.uk'. In the subject header, type 'K750i War of the Worlds draw' and then type your mobile phone number into the main body of the email.
  7. Winners will be drawn at random under independent supervision from all entries received.
  8. The closing date for entry is 31/08/05.
  9. All winners will be contacted by telephone by 10/09/05.
  10. The prize fund is: 1st Prize - 1 x 7 day trip to Los Angeles and Hollywood for two people, including return economy flights, shared accommodation on a half-board basis and spending money. 2nd Prize - 20 x Merchandise packs including 1 T-shirt and 1 Cap. 3rd Prize - 20 x pairs of cinema vouchers.
  11. The holiday will be available during September and October 2005. A full British passport with a minimum of 6 months validity is required for travel to this destination and adequate travel insurance cover must be taken out by winners. Flights and accommodation are subject to availability. Travel products are protected by bonding of ABTA and or ATOL licenses as applicable.
  12. Vouchers are intended for redemption against War of the Worlds however they can be redeemed against any film showing at cinemas. To be valid when presented for exchange, voucher must be complete and not damaged in any way. Voucher cannot be used to purchase tickets over the telephone booking line or the Internet. Vouchers cannot be exchanged for cash, wholly or in part. Photocopies not accepted. Subject to cinema standard terms and conditions.
  13. Sony Ericsson reserves the right to substitute the prizes for ones of equal or greater value should it not be possible to honour them.
  14. No cash alternatives are available and prizes are non-transferable.
  15. The Promoter's decision is final and no correspondence will be entered into.
  16. For names and counties of the winners please send an SAE to Sony Ericsson K750i War of the Worlds Competition, iris, 185 Park Street, London, SE1 9DY.
  17. The names of the winners may be published and winners may be required to participate in publicity.

Promoter: Sony Ericsson Mobile Communications AB, Nya Vattentornet, SE-221 88 Lund, Sweden.

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Offers and promotions

Free Bluetooth printer

Free of charge Bluetooth printer with purchases of the Nokia 6630, 6230i and 6680 on eligible Service Plans.

  1. The free of charge Bluetooth printer promotion ("The Promotion") applies to new Pay Monthly connections to Line One only, between 8th July and 31st August 2005 inclusive, to any Core pay monthly Service Plan with a monthly cost of £30 and over (excluding Orange Perk and Students), when purchasing the Nokia 6630, 6230i or 6680 handsets.
  2. Core pay monthly Service Plan prices exclude additional paid for bundles and services such as Photo Messaging and MMS.
  3. The free of charge Bluetooth printer offered as The Promotion is the 'Kodak Easy Share printer dock plus', no other Bluetooth printers constitute part of The Promotion.
  4. The Promotion is only available strictly whilst stocks last, any orders processed after The Promotion has finished will not receive a printer.
  5. The Bluetooth printer will be dispatched under separate cover once the 14 day money back period has been passed and will be delivered within 28 days of delivery of the phone.
  6. In the first instance any faults with the printer should be reported to the following Kodak helpdesk number - 0870 2430270.
  7. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
  8. Orange Personal Communications Services Limited ("Orange") reserves the right to vary, amend or withdraw the Promotion or these terms and conditions at any time on reasonable notice.
  9. No cash alternative will be offered.
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Offers and promotions

Free Nokia Music Stand with 6230i

  1. The free of charge Nokia MD1 music stand promotion ("The Promotion") applies to new Pay Monthly connections to Line One only, between 1st August and 31st August 2005 inclusive, to all pay monthly Service Plans, when purchasing the Nokia 6230i.
  2. The free of charge music stand offered as The Promotion is the Nokia MD1 music stand, no other music stands constitute part of The Promotion
  3. The Promotion is only available strictly whilst stocks last, any orders processed after The Promotion has finished will not receive a music stand
  4. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
  5. Orange Personal Communications Services Limited ("Orange") reserves the right to vary, amend or cancel these terms and conditions at any time on reasonable notice
  6. The Promotion is subject to availability. Orange reserves the right to replace or amend The Promotion at any time with a suitable alternative if necessary
  7. Orange reserves the right to withdraw The Promotion at any time on reasonable notice
  8. No cash alternative will be offered
  9. Promoter: Orange Personal Communications Services Limited, St James Court, Great Park Road, Almondsbury Park, Bradley Stoke BS32 4QJ
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Offers and promotions

Free Bluetooth headset with Sony Ericsson K750i

THIS PROMOTION IS NO LONGER AVAILABLE, THESE TERMS REMAIN AVAILABLE FOR REFERENCE PURPOSES ONLY

  1. The free of charge Bluetooth headset promotion ("The Promotion") applies to new Pay Monthly connections to Line One only, between 1st August and 5th August 2005 inclusive, to Your Plan 120 and above, when purchasing the Sony Ericsson K750i.
  2. The free of charge Bluetooth headset offered as The Promotion is the Orange G2 Bluetooth headset, no other Bluetooth headsets constitute part of The Promotion.
  3. The Promotion is only available strictly whilst stocks last, any orders processed after The Promotion has finished will not receive a Bluetooth headset.
  4. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
  5. Orange Personal Communications Services Limited ("Orange") reserves the right to vary, amend or withdraw the Promotion or these terms and conditions at any time on reasonable notice
  6. To cash alternative will be offered
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Offers and promotions

Free Bluetooth headset with 6230i and K750i

  1. The free of charge Bluetooth headset promotion ("The Promotion") applies to new Pay Monthly connections to Line One only, between 8th July and 31st July 2005 inclusive, to Your Plan 120 and above, when purchasing either the Nokia 6230i or Sony Ericsson K750i.
  2. The free of charge Bluetooth headset offered as The Promotion is the Orange G2 Bluetooth headset, no other Bluetooth headsets constitute part of The Promotion.
  3. The Promotion is only available strictly whilst stocks last, any orders processed after The Promotion has finished will not receive a Bluetooth headset.
  4. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
  5. Orange Personal Communications Services Limited ("Orange") reserves the right to vary, amend or withdraw the Promotion or these terms and conditions at any time on reasonable notice
  6. No cash alternative will be offer
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Offers and promotions

Orange Value Promise 3 months half price line rental on selected Vodafone tariffs

  1. Half price line rental ("The Promotion") is available for new Orange pay monthly customers who connect a 12 month contract on the equivalent ("EQ") Vodafone Anytime 100 or EQ Vodafone Anytime 200 between 1 March and 31 July 2005 inclusive.
  2. The Promotion is only available for new connections and will not be available for upgrades or migrations.
  3. The line rental for EQ Vodafone Anytime 100 is £11 each month for the first 3 months and then £22 each month for the remaining 9 months of the 12 month contract. The line rental for EQ Vodafone Anytime 200 is £15 each month for the first 3 months and then £30 each month for the remaining 9 months of the 12 month contract.
  4. The Promotion will apply to the first 3 monthly bills of the 12 month contract.
  5. If the customer changes their tariff they will lose The Promotion.
  6. The Promotion is available to Business customers but not in conjunction with any Business promotions.
  7. The Promotion is only available on Line 1.
  8. The Promotion cannot be used in conjunction with any other offer or promotion except Member Get Member, Try Photo Messaging and Try Video Messaging, Try IDD, Try Roaming and Try Orange World.
  9. If the customer terminates their contract during the minimum term they will be required to pay all monies owing on the account in addition to the balance of the monthly charges without benefit of the promotion.
  10. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
  11. Orange reserves the right to amend these terms and conditions at any time on giving reasonable notice to you.
  12. Orange reserves the right to withdraw or amend The Promotion at any time.
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Offers and promotions

Orange Perk - employee discount

  1. Connection and discount are subject to status and a minimum 18-month term.
  2. The "pay as you go offer" is £20 discount on the retail price of a phone, provided the price of the phone is at least £30.
  3. The "pay monthly offer" is 10% discount on line rental for the life of the contract.
  4. The pay monthly offer is open to new connections and existing Orange customers who have completed their minimum contract term.
  5. The pay monthly offer cannot be used in conjunction with any other offers and/or promotions.
  6. The pay as you go offer cannot be used in conjunction with any other offers with the exception of the particular Orange SIM acquisition offer of the day.
  7. In addition, both offers cannot specifically be used in conjunction with the following Member Get Member, Business Get Business, Buy Back or the loyalty discount.
  8. For the avoidance of doubt the pay as you go offer is restricted to phones with a price of at least £30.
  9. Offers are only available to employees of Orange's Corporate or Business accounts and selected partners.
  10. Offers currently only available through Orange retail shops and the Orange shop online.
  11. The pay monthly offer is available on a selection of Orange Animal Packages (on an 18 month term) - check in store or visit www.orange.co.uk/perk for more details. The pay monthly offer excludes: Promotional web direct tariffs, Orange Care, Talk share tariffs and any promotional bundles.
  12. If you are not on, or switch to, a tariff outside of the offer you will not receive or will lose entitlement to the discount.
  13. Discounts are based on advertised price of phone at the chosen sales point, either the Orange shop online or in store.
  14. Pay monthly phone prices may vary according to the Animal Package you select.
  15. Offer is limited to a maximum of 5 phones per employee.
  16. Offers are subject to availability.
  17. Orange Personal Communications Services Limited ("Orange") reserves the right to vary, amend or withdraw the terms of the offer at any time on reasonable notice.
  18. Service is subject to the standard terms and conditions for the supply of network services and the terms and conditions for the supply of Orange pay as you go services. Where there is any inconsistency between these terms and conditions and the standard network terms and pay as you go terms referred to above, the latter will prevail.
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Offers and promotions

Orange Value Promise Double Talktime and Texts for 3 months selected O2 Tariffs

  1. Double Talktime and Texts ("The Promotion") is available for new Orange pay monthly customers who connect to a 12 month contract on the equivalent ("EQ") O2 100 or EQ O2 200 between 1 March and 31 July 2005 inclusive.
  2. The Promotion is available for the first 3 months of the 12 month contract, commencing at the point of registration.
  3. The Promotion gives the customer 200 minutes and 200 texts for 3 months on EQ O2 100 or 400 minutes and 100 texts on EQ O2 200 for 3 months.
  4. The Promotion gives the customer standard person-to-person messages to any UK mobile phone network whilst in the UK and standard calls to any UK mobile phone network or standard UK landline whilst in the UK.
  5. The Promotion is only available for new connections and will not be available for upgrades or migrations.
  6. At the end of The Promotion the customer will revert to their standard inclusive talktime and text message allowance.
  7. There is no rollover on The Promotion.
  8. If the customer changes their tariff they will lose The Promotion.
  9. The Promotion is available to Business customers but not in conjunction with any Business promotions.
  10. The Promotion is only available on Line 1.
  11. The Promotion cannot be used in conjunction with any other offer or promotion except Member Get Member and Try.
  12. If the customer terminates their contract during the minimum term they will be required to pay all monies owing on the account in addition to the balance of the monthly charges without benefit of The Promotion.
  13. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
  14. Orange reserves the right to amend these terms and conditions at any time on giving reasonable notice to you.
  15. Orange reserves the right to withdraw or amend The Promotion at any time.
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Offers and promotions

Orange Value Promise 3 months half price line rental and 3 months free texts on selected T-Mobile tariffs

general terms (applicable to both T-Mobile promotions)

  1. half price line rental and the text promotion ("The Promotions") are available for new Orange pay monthly customers who connect to a 12 month contract on the equivalent ("EQ") T-Mobile Relax 100, EQ T-Mobile Relax 200 or EQ T-Mobile Everyone off-peak 500 between 1 March and 31 July 2005 inclusive.
  2. The Promotions are only available for new connections and will not be available for upgrades or migrations.
  3. If the customer changes their tariff they will lose The Promotions.
  4. The Promotions are available to Business customers but not in conjunction with any Business promotions.
  5. The Promotions are only available on Line 1.
  6. The Promotions cannot be used in conjunction with any other offer or promotion except Member Get Member and Try.
  7. If the customer terminates their contract during the minimum term they will be required to pay all monies owing on the account in addition to the balance of the monthly charges without benefit of The Promotions.
  8. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
  9. Orange reserves the right to amend these terms and conditions at any time on giving reasonable notice to you.
  10. Orange reserves the right to withdraw or amend The Promotions at any time.

half price line rental for 3 months on selected T-Mobile tariffs

  1. Half price line rental ("The Promotion") is available for new Orange pay monthly customers who connect to a 12 month contract on the equivalent ("EQ") T-Mobile Relax 100, EQ T-Mobile Relax 200 or EQ T-Mobile Everyone 500 off-peak between 1 March and 31 July 2005 inclusive.
  2. The line rental for EQ T-Mobile Relax 100 is £11.50 each month for the first 3 months and then £23 each month for the remaining 9 months of the 12 month contract. The line rental for EQ T-Mobile Relax 200 is £16 each month for the first 3 months and then £32 each month for the remaining 9 months of the 12 month contract. The line rental for EQ T-Mobile Everyone 500 off-peak is £11 for the first 3 months and then £22 each month for the remaining 9 months of the 12 month contract.
  3. The Promotion will apply to the first 3 monthly bills of the 12 month contract.

free texts on selected T-Mobile tariffs

  1. Free texts ("The Promotion") are available for new Orange pay monthly customers who connect to a 12 month contract on the equivalent ("EQ") T-Mobile Relax 100, EQ T-Mobile Relax 200 or EQ T-Mobile Everyone 500 off-peak between 1 March and 31 July 2005 inclusive.
  2. EQ T-Mobile Relax 100 and EQ T-Mobile Everyone off-peak 500 will come with 100 free texts each month for the first three months of the 12 month contract. EQ T-Mobile Relax 200 will come with 200 free texts each month for the first three months of the 12 months contract.
  3. The Promotion will apply for the first 3 monthly bills of the 12 months contract.
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Offers and promotions

Try

  1. The TRY 3G bundle (the "Promotion") is available to customers when purchasing or upgrading to a 3G phone and includes:
    1. 30 minutes of free video calling in the UK per month
    2. 1000MB of free data in the UK per month. This includes all browsing, transport costs of downloading, and phone as modem. Event charging, where applicable, for downloads, e.g. ringtones, video clips, music tracks etc, are not included.
  2. The Promotion is available to customers for the first two months of any Orange Dolphin, Racoon, Canary or Panther pay monthly contract and for the first 3 months for customers on an 18 month Panther package (the "promotional period").
  3. If you exceed the monthly bundle of 1000MB per month you will be charged an out of bundle rate of 50p per MB .
  4. If you exceed the monthly bundle of 30 mins video calling each month you will be charged an out of bundle rate of 50p per minute.
  5. Existing customers will only be eligible to trial the TRY 3G bundle if they have not done so previously.
  6. The Promotion will otherwise apply to all 3G phone customers taking a Dolphin, Racoon, Canary or Panther package during the Eligibility Period (as hereinafter defined). Customers may only purchase or upgrade to a 3G phone provided the Promotion is applied to their account (when upgrading, upgrade fees may apply).
  7. The Promotion is available from Orange Retail, Telesales, Orange Shop Online and indirect channel partners until 1st August 2006 inclusive (the "Eligibility Period").
  8. The Promotion may be used in conjunction with other voice & text promotions
  9. 1000MB free data per month is for use in the UK only. Normal 3G/GPRS data roaming charges apply outside the UK.
  10. Video calling minutes are for use in the UK only to Orange or other UK networks. Normal video calling roaming charges apply outside the UK.
  11. After the promotional period, all customers will default on to Orange World Access 4. To sign on to a higher Orange World Access bundle or to cancel the bundle, customers will need to contact customer services. Customers that cancel the 4MB default data bundle and continue to use data will pay out of bundle data rates. For out of bundle charges see orange.co.uk/3g
  12. Normal out of bundle charges will apply to all Orange World Access bundles following the end of the promotional period.
  13. After the promotional period, customers will default onto the standard video calling rates. See orange.co.uk/3g (See coverage for standard IDD or Roaming video calling rates).
  14. At the time of purchase the Promotion is only available once to each contract per customer.
  15. Customers are only entitled to make use of one TRY bundle at any one time.
  16. Customers using the Promotion will not be permitted to make use of the Orange World TRY bundle at a later date.
  17. There is no cash alternative.
  18. This Promotion is available on 3G phones only
  19. Orange reserves the right to withdraw or amend this Promotion at any time on giving reasonable notice.
  20. Orange reserves the right to withdraw or amend these Terms and Conditions at any time on giving reasonable notice.

Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.

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Offers and promotions

Pay Monthly Recommend a Friend - promotional text bundles

  1. The text message promotion (the "promotion") is available to new customers who recommend a friend connecting as a pay monthly contract customer or as a pay as you go customer by visiting www.orange.co.uk/yourfriends, calling Orange direct on 0800 079 0437 or visiting an Orange Retail Store.
  2. Existing customer can qualify for the promotion by visiting www.orange.co.uk/recommend and inputting their details plus those of their friend who has connected to the Orange network upon their recommendation.
  3. To qualify for and receive the promotion, your friend must connect to either a minimum 12 month contract on pay monthly or a pay as you go service plan and top up by at least £10 within 28 days of purchase.
  4. The promotional text message bundles are available for the following recommendations: Recommendation of a new pay monthly customer - 1000 text messages (valid for 3 months) Recommendation of a new pay as you go customer - 300 text messages (valid for 1 month)
  5. The text message bundle will be applied to your account at your next billing cycle.
  6. If your account is terminated for any reason or your recommended friend is disconnected for any reason within days (including under Orange's 14 day money back guarantee), any promotional text bundle will be lost.
  7. Your text allowance is for standard person to person text messages sent within the UK to other Orange customers and other UK mobile networks and excludes texts to 08 and 09 numbers.
  8. No cash alternative is available.
  9. Orange reserves the right to replace or amend this promotion or these terms and conditions at any time on reasonable notice.
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Offers and promotions

PAYM Animal Packages

  1. These terms and conditions apply to new and existing customers connecting or upgrading to a Dolphin, Canary, Racoon or Panther “Animal Package” from 1st March 2008 to 31st July 2008.
  2. Connection is subject to status and a 12 month minimum term contract or longer minimum connection period as stated in your agreement with Orange.
  3. Existing customers will be subject to the Our Customers First terms and conditions. See orange.co.uk/terms.
  4. You will not be able to switch to a lower Service Plan for the first 6 months of a 12 month contract, the first 9 months of an 18 month contract or the first 12 months of a 24 month contract. After the first 6, 9 or 12 months, as appropriate, you may switch to the next lowest value Service Plan once only for the remainder of your contract term. You are able to switch to an equivalent or higher Service Plan at any time.
  5. Your Anytime Any Network Minutes include UK calls to Orange phones, standard UK landlines (those beginning with 01/02/03), other UK mobile networks and Orange answerphone. Calls to freephone numbers (0800, 0808 and 0500) and non geographic numbers (0845 and 0870) are not included in bundle and will be charged at 15p and 20p respectively. Calls to 07 call forwarding services, 070 and 08 and 09 numbers are not included in bundle and will be charged up to a maximum of 20p/min, 55p/min, 55p/min and £1.70/min or per call for 09 numbers. See the price guide for details. If you do not use your inclusive minute allocation for the month it will not rollover to the next month.
  6. Out of bundle calls will be subject to a minimum call charge of 5p and will be charged at 12p per minute for calls to standard UK landlines (those beginning with 01/02/03), Orange mobiles and answerphone. Out of bundle calls to other UK mobile networks will be charged at 35p per minute.
  7. Charges for payments not made by direct debit will be applied as set out in the price guide. Charges will also apply for itemised billing as set out in the price guide. Itemised bills can be viewed online via My Account.
  8. Your text allowance is for standard person to person text messages sent within the UK. If you do not use your messaging allocation for the month it will not rollover to the next month.
  9. Out of bundle texts will be charged at your Service Plan rate. SMS delivery receipts are charged at 1p (inc VAT) per message.
  10. Any “unlimited” offers are subject to the Orange Unlimited Bundles terms. See orange.co.uk/terms.
  11. Orange reserves the right to replace or amend the Service Plans or these terms and conditions or to withdraw the Service Plans at any time without notice.
  12. With the exception of clause 4 above, where there is any inconsistency between these Terms and Conditions and the Terms and Conditions for the supply of Orange Network Services the latter will prevail.
  13. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

Mobile Internet Bundles


  1. Mobile internet browsing is subject to the monthly limit set out in your service plan terms and conditions. Mobile internet browsing is not to be used for other activities, such as using your handset as a modem, non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing, non-Orange internet based video. Should you exceed your monthly limit or if such use is detected, notice may be given and Network protection controls may be applied to all services which Orange does not believe constitutes mobile browsing. This may result in, at Orange’s discretion, your inability to purchase the Offer, a reduced speed of transmission, suspension of data browsing services and/or suspension of your account.
  2. Any unused part of the bundle will not rollover to next month.
  3. Mobile internet browsing is for use within the UK only. Any use outside the UK will be charged at the relevant international rates.
  4. Mobile Internet browsing does not include event charges such as for ringtones or games (transport costs for these events are included).
  5. Usage within the Offer will not contribute to any rewards or other promotions offered by Orange from time to time.
  6. Downloading or applying for the Offer may result in the suspension or deletion of any previous data bundle (or data tariff) on your Device.

Dolphin Service Plan Terms and Conditions


  1. Where included in the Plan, your text messages are for standard person to person text messages sent within the UK. They can be used at any time of the day.

Dolphin Multimedia Service Plan Terms and Conditions


  1. These terms are subject to the Mobile Internet Bundles terms set out above.
  2. Access to Bebo is subject to a fair usage policy and to the Bebo PAYM terms and conditions at orange.co.uk/terms.
  3. Evening and weekend mobile internet browsing is subject to a fair usage policy of 1000 MB per month. Usage above this amount will constitute abuse and Orange may monitor usage and withdraw the Offer from your account if the fair usage policy is abused. Evenings are between 7pm and 7am Monday to Friday and weekends are from 7pm Friday to 7am Monday.

Racoon Service Plan Terms and Conditions


  1. Where included in the plan, your Fixed Line minutes are for calls to standard UK landlines only (those beginning with 01/02/03). They can be used at any time of the day.

Canary Service Plan Terms and Conditions


  1. Where included in the plan, your Orange to Orange minutes are for calls to other Orange phones and Orange answerphone. They can be used at any time of the day.

Panther Service Plan Terms and Conditions


  1. For all Panther Service Plans customers will receive free calls to answerphone. The free calls to answerphone will not decrement the inclusive minutes bundle. Free retrieval of Orange answerphone voice messages - applies to calls made from your Orange mobile phone to your Orange answerphone whilst in the UK only. Please note that use of the additional features such as answerphone call return will be charged at your standard Service Plan rates.
  2. For all Panther Service Plans, customers will receive free itemised billing for the duration of time that you remain on a Panther Service Plan.
  3. All Panther Service Plans are eligible to receive an “unlimited” benefit. Alternatively, customers can substitute one of the “unlimited” benefits for the Anytime mobile internet browsing bundle. The Anytime mobile internet browsing bundle is subject to a limit of 250MB per month. Any usage beyond this limit during the month will be charged at your standard service plan rates. Mobile internet browsing is subject to the Mobile Internet Bundles terms and conditions set out above at clauses 14 to 19.
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Offers and promotions

PAYM SIM Only Animal Packages

  1. These terms and conditions apply to new and existing customers connecting to a SIM Only Dolphin, Canary, Racoon or Panther "Animal Package" from 1st March. No handset is included.
  2. Connection is subject to status.
  3. Before you can use your SIM card in your existing phone you may need to get your previous network or service provider to unlock the handset. A charge may be payable.
  4. Customers on Business Plans or Line 2 accounts are not eligible for the Orange PAYM SIM Only Plans.
  5. The Orange SIM Only Plans are not available in conjunction with other Orange promotions unless stated otherwise, or Customer Service Plan discounts or bundles. These will be removed from your account when you opt for this plan.
  6. To be eligible for these PAYM SIM Only Plans, you must pay by Direct Debit
  7. You may switch to a higher or lower SIM Only Service Plan after your first Billing Date. Only one Service Plan change per month is permitted. In the event you do switch Service Plan you must give us not less than 10 days notice before your billing Date. Service Plan changes will take effect after your next bill.
  8. You must complete 3 months on your SIM Only Service Plan before you are eligible to migrate to a PAYM Service Plan.
  9. If you wish to migrate from a PAYM Service Plan to a SIM Only Service Plan you may do this at any time, but if you are still in contract you will need to pay any outstanding line rental in relation to your PAYM Service Plan.
  10. Your Anytime Any Network Minutes include UK calls to Orange phones, standard UK landlines (those beginning with 01/02/03), other UK mobile networks and Orange answerphone. Calls to freephone numbers (0800, 0808 and 0500) and non geographic numbers (0845 and 0870) are not included in bundle and will be charged at 15p and 20p respectively. Calls to 07 call forwarding services, 070 and 08 and 09 numbers are not included in bundle and will be charged up to a maximum of 20p/min, 55p/min, 55p/min and £1.70/min or per call for 09 numbers. See the price guide for details. If you do not use your inclusive minute allocation for the month it will not rollover to the next month.
  11. Out of bundle calls will be subject to a minimum call charge of 5p and will be charged at 12p per minute for calls to standard UK landlines (those beginning with 01/02/03), Orange mobiles and answerphone. Out of bundle calls to other UK mobile networks will be charged at 35p per minute.
  12. Any “unlimited” offers are subject to the Orange Unlimited Bundles terms. See [url].
  13. Charges will apply for itemised billing as set out in the price guide. Itemised bills can be viewed at no charge online via My Account.
  14. Your text allowance is for standard person to person text messages sent within the UK. If you do not use your messaging allocation for the month it will not rollover to the next month.
  15. Out of bundle texts will be charged at your Service Plan rate. SMS delivery receipts are charged at 1p (inc VAT) per message.
  16. If you wish to terminate your PAYM SIM Only account, you must give Orange 30 days' notice. The contract will be terminated on the next billing date after this notice period has elapsed.
  17. PAYM SIM Only customers are not eligible for Orange Care
  18. Orange reserves the right to replace or amend the Service Plans or these terms and conditions or to withdraw the Service Plans at any time without notice.
  19. Where there is any inconsistency between these Terms and Conditions and the Terms and Conditions for the supply of Orange Network Services the latter will prevail.
  20. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

Mobile Internet Bundles


  1. Mobile internet browsing is subject to the monthly limit set out in your service plan terms and conditions. Mobile internet browsing is not to be used for other activities, such as using your handset as a modem, non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing, non-Orange internet based video. Should you exceed your monthly limit or if such use is detected, notice may be given and Network protection controls may be applied to all services which Orange does not believe constitutes mobile browsing. This may result in, at Orange’s discretion, your inability to purchase the Offer, a reduced speed of transmission, suspension of data browsing services and/or suspension of your account.
  2. Any unused part of the bundle will not rollover to next month.
  3. Mobile internet browsing is for use within the UK only. Any use outside the UK will be charged at the relevant international rates.
  4. Mobile Internet browsing does not include event chares such as for ringtones or games (transport costs for these events are included).
  5. Usage within the Offer will not contribute to any rewards or other promotions offered by Orange from time to time.
  6. Downloading or applying for the Offer may result in the suspension or deletion of any previous data bundle (or data tariff) on your Device.

Dolphin Service Plan Terms and Conditions


  1. Where included in the Plan, your text messages are for standard person to person text messages sent within the UK. They can be used at any time of the day.

Dolphin Multimedia Service Plan Terms and Conditions


  1. These terms are subject to the Mobile Internet Bundles terms set out above.
  2. Access to Bebo is subject to a fair usage policy and to the Bebo PAYM terms and conditions at orange.co.uk/terms.
  3. Evening and weekend mobile internet browsing is subject to a fair usage policy of 1000 MB per month. Usage above this amount will constitute abuse and Orange may monitor usage and withdraw the Offer from your account if the fair usage policy is abused. Evenings are between 7pm and 7am Monday to Friday and weekends are from 7pm Friday to 7am Monday.

Racoon Service Plan Terms and Conditions


  1. Where included in the plan, your Fixed Line minutes are for calls to standard UK landlines only (those beginning with 01/02/03). They can be used at any time of the day.

Canary Service Plan Terms and Conditions


  1. Where included in the plan, your Orange to Orange minutes are for calls to other Orange phones and Orange answerphone. They can be used at any time of the day.

Panther Service Plan Terms and Conditions


  1. For all Panther Service Plans customers will receive free calls to answerphone. The free calls to answerphone will not decrement the inclusive minutes bundle. Free retrieval of Orange answerphone voice messages - applies to calls made from your Orange mobile phone to your Orange answerphone whilst in the UK only. Please note that use of the additional features such as answerphone call return will be charged at your standard Service Plan rates.
  2. For all Panther Service Plans, customers will receive free itemised billing for the duration of time that you remain on a Panther Service Plan.
  3. All Panther Service Plans are eligible to receive an “unlimited” benefit. Alternatively, customers can substitute one of the “unlimited” benefits for the Anytime mobile internet browsing bundle. The Anytime mobile internet browsing bundle is subject to a limit of 250MB per month. Any usage beyond this limit during the month will be charged at your standard service plan rates. Mobile internet browsing is subject to the Mobile Internet Bundles terms and conditions set out above at clauses 21 to 26.
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Offers and promotions

Existing customer offers

  1. Orange is making its airtime offers available to both new and existing customers subject to these terms and conditions (the "Promotions").
  2. Any Promotion you choose will be subject to separate additional terms and conditions applicable to that particular promotion.
  3. Promotions are not available in conjunction with other Orange promotions. These will be removed upon the application of the Promotion to your account. This includes without limitation Free Evening Minutes, Student, Orange Extras and Try.
  4. Orange reserves the right to amend these terms and conditions and top amend replace or withdraw the Promotions on providing reasonable notice to you.
  5. PAYM Promotions
    5.1. Promotions are available to existing Orange pay monthly customers who have 3 months of their minimum term to complete e.g you are in :
    - month 10 of a 12 month contract.
    - month 16 of an 18 month contract
    - month 22 of a 24 month contract
    ("Eligible Customers")
    5.2. Eligible Customers must be on an eligible tariff which will be set out in each promotion.
    5.3. You may participate in only one Promotion in any 12 month period.
    5.4. By taking a Promotion, Eligible Customers agree to be subject to the following new minimum term contract:
    - 12 months without a handset upgrade
    - 18 months with a handset upgrade.
  6. PAYG Promotions
    6.1. The Promotions are available to existing Orange pay as you go customers. 6.2 You may participate in only one Promotion at a time.
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Offers and promotions

Double Talk & Text promotion

Pay Monthly Talkplan Promotion

  1. The double free minutes talkplan promotion (the "Talkplan Promotion") is available between 1st June and 31st August 2005 and applies to new and existing customers,
    subject to the additional "Our Customers First" terms set out below (the "Eligible Customers").
  2. The Talkplan Promotion is double the amount of talkplan minutes each month for 6 months (the "Promotion Period") e.g. a customer on Your Plan 120 will receive 240 minutes each month for 6 months.
  3. The Talkplan Promotion may only be used in the UK for calls to UK landlines and to any UK mobile network.
  4. Connection is subject to status and a 12 month minimum contract, or as otherwise set out in the additional terms below
  5. If you are a new or Eligible Customer you must be on Your Plan 120, 200 or 300 (each an "Eligible Tariff") to qualify for the Talkplan Promotion.
  6. If you are on an Eligible Tariff the Talkplan Promotion will be applied to your account for a period of 6 months once the promotion is selected.
  7. There is no rollover on promotional minutes. Standard talkplan minutes will rollover to the following month.
  8. Standard inclusive talkplan minutes will be decremented before extra promotional minutes.
  9. If your account is terminated for any reason or you migrate to a different talkplan during the Promotion Period, the free minutes will be lost.
  10. The Talkplan Promotion is available to Talkshare leaders but not sharers.
  11. Orange reserves the right to replace or amend this promotion or these terms and conditions at any time on reasonable notice.

Pay Monthly Text Promotion


The double free text promotion (the "Text Promotion") is available between 1st June 2005 and 31st August 2005 and applies to new and existing customers, subject to the additional"Our Customers First " terms set out below(the "Eligible Customers").

  1. The Text Promotion is available with the 120 text bundle only, and gives you double texts for 6 months (the "Promotion Period").
  2. The Text Promotion includes only standard person to person texts within the UK.
  3. Connection is subject to status and a minimum 12 month contract or as otherwise set out below.
  4. There is no rollover of texts on the Text Promotion.
  5. The Text Promotion is available with all pay monthly talkplans including OVP, direct offers and Family.
  6. If your account is terminated for any reason or you migrate to a different text bundle during the Promotion Period, you will lose the Text Promotion.
  7. The Text Promotion is available to Talkshare leaders but not sharers.
  8. Orange reserves the right to replace or amend this promotion or these terms and conditions at any time on reasonable notice.

Our Customers First

  1. Orange is making its airtime offers available to both new and existing customers subject to these terms and conditions (the "Promotions").
  2. Any Promotion you choose will be subject to separate additional terms and conditions applicable to that particular promotion.
  3. Promotions are not available in conjunction with certain other Orange promotions. These will be removed upon the application of the Promotion to your account.
  4. Orange reserves the right to amend these terms and conditions and to amend, replace or withdraw the Promotions on providing reasonable notice to you. Existing customers ask in store for details.
  5. PAYM Promotions
    Promotions are available to existing Orange pay monthly customers who have 3 months of their minimum term to complete e.g. you are in:
    1. month 10 of a 12 month contract
    2. month 16 of an 18 month contract
    3. month 22 of a 24 month contract
  6. Eligible Customers must be on an eligible tariff which will be set out in each promotion. You may participate in only one Promotion during your minimum contract term. By taking a Promotion, Eligible Customers agree to be subject to a contract with a minimum term of at least 12, 18 or 24 months as set out in the Promotion terms. If you choose a handset upgrade your minimum contract term will be at least 18 months.
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Offers and promotions

Free Bluetooth headset with Nokia 6230 on eligible Service Plans

  1. The free of charge Bluetooth headset promotion ("The Promotion") applies to new Pay Monthly connections to Line One only, between 1st June and 10th July 2005 inclusive, to any Core pay monthly Service Plan with a monthly cost of £25 and over (excluding Orange Perk), when purchasing the Nokia 6230, (offer excludes Nokia 6230i).
  2. Core pay monthly Service Plan prices exclude additional paid for bundles and services such as Photo Messaging and MMS.
  3. The free of charge Bluetooth headset offered as The Promotion is the Orange G2 Bluetooth headset, no other Bluetooth headsets constitute part of The Promotion.
  4. The Promotion is only available strictly whilst stocks last, any orders processed after The Promotion has finished will not receive a Bluetooth headset.
  5. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
  6. Orange Personal Communications Services Limited ("Orange") reserves the right to vary, amend or cancel these terms and conditions at any time on reasonable notice.
  7. The Promotion is subject to availability. Orange reserves the right to replace or amend The Promotion at any time with a suitable alternative if necessary.
  8. Orange reserves the right to withdraw The Promotion at any time on reasonable notice.
  9. No cash alternative will be offered.
  10. Promoter: Orange Personal Communications Services Limited, St James Court, Great Park Road, Almondsbury Park, Bradley Stoke BS32 4QJ
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Offers and promotions

£1 free airtime offer - pay as you go upgrade

"You" means any Orange pay as you go customer who requests to Upgrade their current Orange pay as you go mobile phone.

  1. The free £1 airtime credit promotion is available to anyone upgrading to a pay as you go handset. The credit will be applied to the account upon activation of the upgrade.
  2. You can request to Upgrade your phone at anytime provided You are the registered Orange account holder and You have not registered a previous Upgrade in the last 30 days.
  3. Any incentive offered as part of the pay as you go Upgrade facility will only be awarded if You register the new phone as an Upgrade, retaining both your existing mobile number and user details.
  4. Any incentive offered to new pay as you go connections will not be awarded to customers who purchase a pay as you go phone as an Upgrade, unless otherwise stated.
  5. The Orange money back guarantee applies to Orange phones purchased as an Upgrade.
  6. Any Orange Care that You have purchased will automatically transfer to your new phone when You register it as an Upgrade.
  7. The pay as you go Upgrade facility is subject to status at all times. Orange reserves the right not to allow customers to Upgrade their phone should we have good reason to believe that You are in breach of these, or the Supply of Orange pay as you go Services Terms and Conditions.
  8. Orange reserves the right to amend, vary or cancel these terms and conditions or to withdraw the pay as you go Upgrade facility at any time on reasonable notice.
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Offers and promotions

important note on Upgrade Reward

Upgrade reward subject to being on Orange pay as you go for the past 6 months without an upgrade. Where You have topped up by £10 a month you will get £10.50. To get £100.00 you must have topped up by £600 or more over the past 6 months. Credit can be used for calls, messages and access to Orange World within the UK.

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Offers and promotions

Orange PAYG Upgrade Reward

  1. This Promotion is defined as "Upgrade Reward".
  2. The Promotion is available to all Orange Pay as you Go customers who have been with Orange for at least 6 months and 1 day. To be eligible for the Promotion you must officially purchase and register a new mobile phone onto your existing Orange pay as you go account, retaining the same Orange mobile phone number and user details. For further terms see Upgrade terms and conditions at [url].
  3. To receive the Promotion, you must have an average top up of at least £10 per month over the last 6 months.
  4. Customers eligible for this Promotion will receive a reward of up to £100 in any six months. The reward is calculated as 15% of your average top up over the last six months and will be applied to your account monthly over the six month period following upgrade.

    Average 6 month top-up Monthly reward
    £60-£69 £1.75
    £70-£79 £2.00
    £80-£89 £2.25
    £90-£99 £2.50
    £100-£109 £2.75
    £110-£119 £3.00
    £120-£139 £3.50
    £140-£159 £4.00
    £160-£189 £4.75
    £190-£219 £5.50
    £220-£259 £6.50
    £260-£309 £7.75
    £310-£369 £9.25
    £370-£459 £11.50
    £460-£599 £15.00
    £600 or over £16.67

  5. The monthly reward can be used for standard network services including standard voice calls to UK network mobiles and fixed landlines, Lo-Call Rate calls (ie, 0845 numbers), standard person to person UK mobile text messages (including photo messaging and video messaging) and access to Orange World. All other calls and services are excluded and will be charged at standard rates.
  6. The first monthly reward will be applied to your account within 24 hours of registration of the new handset.
  7. Each monthly reward is valid for one calendar month from the date it is applied to your account. Any unused monthly reward will be removed at the end of the calendar month.
  8. The monthly reward will not count towards calculating your average top-up when considering eligibility for the Upgrade reward in the future.
  9. The Promotion runs in a 6 monthly cycle. Subject to clauses 2 and 3 you will become eligible for the monthly reward again at the end of the 6 monthly cycle.
  10. You must have an airtime balance of 1p to use the monthly reward.
  11. The Promotion is available with Extras. Any Extras on your account will be used before your monthly reward.
  12. Unless stated otherwise, the Promotion is available with any existing PAYG promotion.
  13. Orange reserves the right to amend or vary these terms and conditions or to withdraw the Promotion at any time on reasonable notice.
  14. Service is subject to the Terms and Conditions for the supply of Orange pay as you go Services, a copy of which can be found at the back of your Orange phone User Guide or SIM pack. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the supply of Orange pay as you go Services the latter will prevail
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Offers and promotions

American Express

  1. The following offer is only available to new pay monthly customers from American Express customers, where the connection is made before 31st December 2006 through http://shop.orange.co.uk to a service plan costing £30 per month or more.
  2. Subject to these terms and conditions, if you connect to a service plan costing:
    1. £30 per month or more (but less than £55 per month), you will receive £50 airtime credit or 2000 membership reward points under the American Express 'Membership Rewards points' reward scheme ('Reward Points'); or
    2. £55 per month or more, you will receive £100 airtime credit or 4000 Reward Points
    (the 'Offer')
  3. To receive the Offer you must register your connection to Orange by 31 December 2006 at http://www.orange.co.uk/americanexpress and quote your American Express card number. Airtime credit will be added to your Orange account within 21 days of registration. Reward Points will be added by American Express to your American Express account within 6 weeks of registration.
  4. This Offer excludes upgrades.
  5. This Offer can be used with offers or promotions available on http://shop.orange.co.uk (unless otherwise stated) however the Offer cannot be used in conjunction with any other Orange offer and/or promotion.
  6. Connection is subject to status and a minimum 12 month contract.
  7. No cash alternative in whole or part. Only one Offer per customer.
  8. If you are disconnected for any reason or change your service plan within 6 months of registration, you will no longer qualify for this Offer and Orange reserves the right to refuse to reconnect you.
  9. Connection to Orange is subject to acceptance of the Orange Network Terms and Conditions, a copy of which is printed in your phone user guide. Further copies are available by visiting http://www.orange.co.uk. Where there is any inconsistency between these terms and conditions and the Orange Network Terms and Conditions, the latter will prevail.
  10. Orange reserves the right to amend, vary or cancel these terms and conditions or to withdraw this Offer at any time upon reasonable notice.
  11. This Offer is made by Orange Personal Communications Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
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Offers and promotions

Discount Line Rental Promotion

  1. The line rental discount promotion (the "Promotion") is available from 1 September 2005 and applies to existing customers, subject to the additional "Our Customers First" terms set out below (the " Eligible Customers").
  2. The Promotion is 10% discount off your monthly line rental for your contract term.
  3. At the end of your minimum contract term you will be able to either select another Our Customers First Promotion or to increase the discount off your monthly line rental by 5% for your next minimum contract term, subject to a maximum of 25% discount off your monthly line rental. Any additional line rental discount will apply from your next bill date.
  4. Customers selecting another Our Customers First Promotion at the end of their minimum contract term will continue to be entitled to receive 10% discount off their monthly line rental.
  5. Connection is subject to status and a 12 month minimum contract, or as otherwise set out in the "Our Customers First" terms below.
  6. Customers on Business tariffs, line 2, sharers on a sharer service plan, OVP Virgin and Boxed & Ready are not eligible for the Promotion.
  7. If your account is terminated for any reason or you migrate to a non-eligible tariff you will cease to be eligible for the Promotion.
  8. Orange reserves the right to replace or amend this Promotion or these terms and conditions at any time on reasonable notice.
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Offers and promotions

Top up based pay as you go promotion and terms and conditions

  1. Bonus top up (the "Reward") is open to Orange pay as you go customers on the same rates 24/7 tariff who have registered their phone with Orange. By registering your phone on the same rates 24/7 tariff with Bonus Top-up you will automatically be given the Reward.
  2. Existing customers can request the Reward by calling 450 and changing their tariff to same rates 24/7 with the Reward. When moving on to the Reward from either Fixed Rates all Day, Choose your own off peak or Talk & Save please be aware that you will not be able to return to your old tariff.
  3. The Reward is that where you top up by a minimum level in a calendar month, you will receive a credit (the "Bonus Credit") to your pay as you go account, which will be dependant on your top-ups in the previous month. If you do not make the minimum monthly top-up a Bonus Credit will not be given.
    Level of top up during calendar month Bonus Credit (%)
    £10 £1 (10%)
    £15 £2.25 (15%)
    £20 £4 (20%)
    £30 £9 (30%)
    £40 £16 (40%)
    £50 £25 (50%)
  4. The monthly period during which top ups accumulate (the "Monthly Period") will start on the date the Reward is applied to your account. This means that any top-up from this point will be taken in to consideration at the end of that Monthly Period. The Monthly Period does not necessarily start on the 1st of the month and will run from 00.00.00 on the first day of the Monthly Period and will end at 23.59.59 on the last day of the Monthly Period. At the end of the Monthly Period we calculate your Bonus Credit. Subsequent Monthly Periods will run from the same day of the following months whilst you are on the Reward. Where the Reward is applied on the 29th, 30th or 31st day of a month, the Monthly Period will run from the 28th of each month.
  5. Bonus Credit will be applied within 72 hours of the start of the next Monthly Period and can be used for standard network services including standard voice calls to all UK network mobiles and fixed landlines, Lo-Call Rate calls (ie, 0845 numbers), standard person to person UK mobile text messages (including photo messaging and video messaging), and access to Orange World. All other calls and services are excluded and will be charged at standard rates. The Bonus Credit will be used at the standard rates for the same rate 24/7 tariff, details of which can be found on our website (www.orange.co.uk). There is a maximum of £25 Bonus Credit in any one month. Any portion of the Bonus Credit remaining at the end of the Monthly Period does not roll over to the subsequent Monthly Period.
  6. The Reward is not available in conjunction with any other reward or promotion, unless otherwise specified. If customers switch to another reward or promotion the remaining portion of the Bonus Credit will remain on the account until it expires (at the end of the Monthly Period when it is put on the account.) Customers may only change between rewards for which they are eligible once every 30 days.
  7. The Reward can be used in conjunction with Extras. You can review your Bonus Credit by calling 453 once you have received your SMS to inform you that your Bonus Credit has been applied to your account.
  8. Orange reserves the right to amend or vary these terms and conditions or to withdraw the Reward at any time on reasonable notice.
  9. Service is subject to the Terms and Conditions for the supply of Orange pay as you go Services, a copy of which can be found at the back of your Orange phone User Guide or SIM pack. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the supply of Orange pay as you go Services the latter will prevail.
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Offers and promotions

Unlimited Bundles

  1. These Offers are available to new and existing customers connecting or upgrading to an Eligible Talkplan (as defined below) between 1 March 2007 and 31 July 2007 (an 'Eligible Customer') and are subject to the additional Our Customers First terms.
  2. The Offers are subject at all times to a fair usage policy of 3000 minutes or texts (as appropriate) each month or 500MB data per month (See Mobile Internet Bundles). Usage above this amount will constitute abuse and Orange may monitor usage and withdraw the Offer from your account if the fair usage policy is abused.
  3. Text Messages are standard person to person texts within the UK.
  4. Fixed Line Calls are calls in the UK to standard UK landlines (beginning 01/02).
  5. Orange to Orange Calls are for calls made to other Orange phones and Orange answerphone whilst in the UK.
  6. Calls or texts to 08 and 09 numbers and whilst abroad are not included and will be charged at your standard Talkplan rates. Calls to 07744 and 07755 numbers are not included in bundle and will be charged at a flat rate of 20p/min.
  7. Once the Offer is applied to your account you will continue to receive the Bundle for the life of your contract. If your account is terminated for any reason or you migrate to a different talkplan the Offer will be removed from your account.
  8. Orange reserves the right to amend, vary, or cancel these terms and conditions or to withdraw the Offers, or any of them, on providing reasonable notice to you.
  9. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.

Text, Fixed Line & Orange to Orange Any Time Bundles

  1. The Offer is subject to an 18 month minimum term contract (or such longer minimum connection period as stated in your agreement with Orange) from Orange direct.
  2. To qualify for the Offer you must be on Dolphin £35, Racoon £35, Canary £40, Panther £45, Panther £55 or Panther £75 (each an 'Eligible Talkplan').
  3. The Offer provides Eligible Customers with one of the following 'Unlimited Bundles':

    * Dolphin £35 - Unlimited Text Messages
    * Racoon £35 - Unlimited Fixed Line Calls
    * Canary £40 - Unlimited Orange to Orange Calls
    * Panther £45, £55 and £75 - Your choice of any one of the Unlimited Bundles

Orange Unlimited Off Peak Bundles

  1. The Offer is subject to an 18 month minimum term contract (or such longer minimum connection period as stated in your agreement with Orange) by calling Orange direct or at www.orange.co.uk.
  2. To qualify for the Offer you must be on Dolphin £25 (not including 3000 text only plan), Dolphin £30, Racoon £25, Racoon £30 or Canary £30 (each an 'Eligible Talkplan').
  3. The Offer provides Eligible Customers with one of the following 'Unlimited Bundles' :

    * Dolphin £25, Dolphin £30 - Unlimited Off Peak Text Messages
    * Racoon £25, Racoon £30 - Unlimited Off Peak Fixed Line Calls
    * Canary £30 - Unlimited Off Peak Orange to Orange Calls

  4. All Off Peak Bundles can be used between 7pm and 7am, Monday to Friday and from 7pm Friday to 7am Monday.

Orange Unlimited Weekend Bundles

  1. The Offer is subject to a 12 month minimum term contract (or such longer minimum connection period as stated in your agreement with Orange) by calling Orange direct or at www.orange.co.uk.
  2. To qualify for the Offer you must be on Dolphin £25, Dolphin £30, Dolphin £35, Racoon £25, Racoon £30, Racoon £35, Canary £30, Canary £40, Panther £45, Panther £55 or Panther £75 (each an 'Eligible Talkplan').
  3. The Offer provides Eligible Customers with one of the following 'Unlimited Bundles':

    * Dolphin £25, Dolphin £30, Dolphin £35 - Unlimited Weekend Text Messages
    * Racoon £25, Racoon £30, Racoon £35 - Unlimited Weekend Fixed Line Calls
    * Canary £30, Canary £40 - Unlimited Weekend Orange to Orange Calls
    * Panther £45, £55 and £75 - Your choice of any one of the Unlimited Weekend Bundles

  4. All Weekend Bundles can be used between 7pm Friday and 7am Monday.

Mobile Internet Bundle

Mobile internet browsing is subject to the monthly limit set out in your service plan terms and conditions. Mobile internet browsing is not to be used for other activities, such as using your handset as a modem, non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing, non-Orange internet based video. Should you exceed your monthly limit or if such use is detected, notice may be given and Network protection controls may be applied to all services which Orange does not believe constitutes mobile browsing. This may result in, at Orange’s discretion, your inability to purchase the Offer, a reduced speed of transmission, suspension of data browsing services and/or suspension of your account, Any unused part of the bundle will not rollover to the next month. Mobile internet browsing is for use within the UK only. Any use outside the UK will be charged at the relevant international rates. Mobile internet browsing does not include event charges such as ringtones, or games (transport costs for these events are included). Usage within the Offer will not contribute to any rewards or other promotions offered by Orange from time to time. Downlaoding or applying for the offer may result in the suspension or deletion of any previous data bundle (or data tariff) on your Device.

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Offers and promotions

Free £100 Marks and Spencer shopping voucher with Nokia 6111

  1. The free £100 Marks and Spencer shopping voucher promotion ( "the promotion") applies to new Pay Monthly connections, to line one only, between 25th April and 27th April inclusive, on the Web Canary 18 month £30 per month tariff, when purchasing a Nokia 6111.
  2. The shopping vouchers offered as part of the promotion are Marks and Spencer vouchers, no other vouchers constitute part of the promotion.
  3. No cash alternative is available.
  4. The promotional vouchers will be despatched under separate cover to the delivery address specified for the phone delivery within 28 days of phone receipt. A signature will be required upon delivery.
  5. The promotion is only available with the 18 month tariff specified above.
  6. The promotion is available to talkshare leaders only and will not be available to sharers.
  7. Service is subject to the standard terms and conditions for the supply of orange network services, a copy of which can be found at the back of your Orange phone user guide. Where there is any inconsistency between these terms and Conditions and the standard terms and conditions for the supply of orange network services, the latter will prevail.
  8. Orange personal communication services limited ("orange") reserves the right to amend these terms and conditions at any time.
  9. The promotion is subject to availability. Orange reserves the right to replace or amend the promotion at any time with a suitable alternative if necessary.
  10. Orange reserves the right to withdraw the promotion at any time.
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Offers and promotions

recycle your old phone & other EEE

We all know it's vital to recycle, but sometimes it's tricky to find the time and the place to do it. That's where we come in. Under the WEEE regulations (waste, electrical or electronic equipment) we must take back your old mobiles, accessories and other electrical or electronic equipment for recycling on a like-for-like basis when you buy something from us. We then pass it all on to our recycling team, who find the best use for it.

Recycle and Reward is the new service from Orange where you can earn money from your unwanted mobile phone. Just go into any Orange shop across the UK and find out how much your phone is worth. You can sell it to us right there!

All handsets are sent to our partner - experts in mobile phone recycling. They will thoroughly test the device and it will be reused wherever economic. All of this is done in full compliance with all environmental legislation (eg WEEE). If your phone is too old or beyond economical repair, it will be safely recycled ensuring that nothing goes to landfill.

With Recycle and Reward everyone benefits! You get a cash reward and absolutely nothing
goes to landfill.

click here for more information on phone recycling and WEEE



your questions answered

Q: What are the UK Waste Electrical and Electronic Equipment (WEEE) Regulations?

A: The UK WEEE Regulations are laws that place an environmental responsibility on the producers of electrical and electronic equipment (EEE).

These regulations encourage separate collection and environmentally sound recycling, including re-use of waste electrical and electronic equipment, which includes all the products we supply.

Q: How does this affect me as a customer?

A: As you use a mobile phone, Orange broadband or any of the other EEE products we supply, you have an important part to play in the recycling process. Without your help and support, we wouldn't be able to collect your unwanted items and recycle them.

Q: What does the crossed-out wheelie bin symbol mean?

A: On all new EEE, which includes all the products we supply, the crossed-out wheelie bin symbol will be displayed to remind you not to throw the product into your bin at home.

Q: Why should I recycle unwanted electrical and electronic equipment?

A: Recycling mobile phones, accessories or any other WEEE prevents it from going straight to landfill, and can help reduce pressure on the earth’s finite resources.

Like most electronic goods, mobile phones and all the other EEE we supply contain some materials that could escape and be harmful to the environment if not disposed of properly.

Q: How do I recycle my unwanted mobile?

A: It's simple: just hand your old mobile phone over to your local Orange shop, and they'll send it for environmentally sound recycling. Or you can just pop it in the post using this Freepost address: Orange Recycle, Freepost – and we’ll make sure it’s recycled.

Q: Is there a cost to recycling my unwanted WEEE?

A: No. It's completely free.

Q: What happens to my unwanted WEEE?

A: Your unwanted WEEE will be recycled by our expert recycling contractor.

Each item of WEEE is carefully assessed to determine whether it will be re-used or processed for recycling of materials. As much as possible is ‘re-used’ because it’s the best environmental option.

Any WEEE not suitable for re-use will be sent for safe materials recycling (in accordance with ISO14001). So next time you're thinking about upgrading your mobile phone or changing your broadband provider, just take your old devices to an Orange shop and do your bit to save the environment.

Q: How do I use Recycle and Reward for my unwanted mobile phone?

Recycle and Reward is simple. Bring your unwanted mobile into any Orange store across the UK, have it valued by one of our team, save the printed receipt, and your cheque will be sent to you within seven days. The value of your phone is guaranteed! If your phone is too old or beyond economical repair, you can still leave it with us and we will make sure that it is safely and responsibly recycled.

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Offers and promotions

Free speakers with SE W850i on PAYM

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Offers and promotions

Business Plus half price line rental promotion

  1. The following promotion (the "Promotion") is available to business customers ("You"):
    • - for new connections;
    • - for existing connections that have completed their required minimum connection or contract period;
    • - for existing connections that are within their minimum connection or contract period that meet the conditions of clause 4;
    and who connect or resign to the following Business Plus service plans between 1st September 2006 and 30th September 2006:

      Single subscribers - 12 and 24 month minimum connection period
    Leaders - 12 and 24 month minimum connection period
    Service plan Monthly line rental charge for first half of minimum connection period Monthly line rental charge for second half of minimum connection period
    Business Plus 120 £11 £22
    Business Plus 200 £13 £26
    Business Plus 400 £21.50 £43
    Business Plus 700 £30 £60
    Business Plus 1000 £40 £80
    Business Plus 2000 £80 £160
    Business Plus 5000 £190 £380
    Business Plus 7500 £280 £560
    Business Plus 10000 £370 £740
    Business Plus 18000 £660 £1,319
    Business Plus 25000 £918 £1,835
    Business Plus 35000 £1,276 £2,552
    Business Plus 50000 £1,818 £3,635

    * If You have sharers additional charges apply. Please click here for the standard sharer fees. No discounts apply to sharer fees under this Promotion.
  2. If You sign up to a 12 month minimum connection period, You will receive half price line rental for the first 6 months. If You sign up to a 24 month minimum connection period, You will receive half price line rental for the first 12 months.
  3. If You sign up to a 24 month minimum connection period you will receive a further 7.5% discount for 24 months on the monthly line rental fee.
  4. Eligibility for the Promotion for existing connections that are within their minimum connection or contract period:
    • - If your current contract with Orange is the "Customer Information Form - Business"/Small Business CIF:
      Single subscription business customers and leaders in the last 3 months of their existing minimum connection period may take up the Promotion if they either:
      1. Enter a further 12 month contract on a Business Plus service plan without upgrading their device,
        or
      2. Upgrade their device and enter a minimum of an 18 month contract on a Business Plus service plan.
    • - If your current contract with Orange is the "Orange Business Solutions Customer Agreement (OBSCA)" or the "Orange Business Solutions Master Agreement (OBSMA)":
      You may be entitled to the Promotion if Orange agrees to a variation of your current Agreement - please contact your account manager to discuss.
  5. Connection is subject to status and a minimum 12 month contract. This Promotion cannot be used in conjunction with any other Orange offer and/or promotion.
  6. This Promotion is not available to non-business customers. Proof of eligibility may be requested.
  7. You can move up to a higher Business Plus Service Plan during your minimum connection period and retain the Promotion. However, You will no longer be eligible for this Promotion if:
    • - You are disconnected from the network
    • - If there is any change to Your Service Plan so that you are no longer on Business Plus
    • - There is any change to the length of your minimum connection period
  8. All amounts are exclusive of VAT.
  9. No cash alternative is offered.
  10. Service is subject to Orange's standard network terms for the supply of Orange network services which are stated (as appropriate) in your "Customer Information Form - Business"/Small Business CIF, OBSCA or OBSMA. Those standard network terms will prevail over these Promotion terms if there is any conflict.
  11. Orange reserves the right to vary or amend the Promotion at any time on reasonable notice.
  12. This Promotion is made by Orange Personal Communications Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
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Offers and promotions

Business Everywhere

  1. The Business Everywhere tariffs are available to all business customers.
  2. Connection is subject to business status and a 12 month minimum contract.
  3. Existing business customers ("Existing Customers") will benefit from a Package where they satisfy these terms and the Our Customers First Terms and Conditions, a copy of which is available at http://shop.orange.co.uk/shop/terms
  4. Business is classified as a customer who can provide the following:
    a) For limited companies we require the company registration number and the VAT number.
    b) For charities we require the charity number.
    c) For all other businesses we require a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.
  5. If You are in month 6 of Your contract You are eligible to move down one tariff or move up to any of the higher flexible data tariffs (see below tariff table)
  6. If You are in the last 3 months of Your contract You are eligible to move up or down to any of the flexible data tariffs (see below tariff table)
  7. If You are on an old MOC tariffs You are eligible to move to any of the new flexible data tariffs of a higher value at any time in your contract (see below tariff table)
  8. Business Everywhere Tariffs:

    Product Usage 1 2 3 4 5 6 SoHo
    ppMB UK 3G/GPRS £1 26.5p 17.5p 13p 9p 8.5p 8p 4.5p
    ppMB Roaming 3G/GPRS £6.50 £6.50 £6.34 £6.00 £5.75 £5.75 £5.50 £5.75
    Ppmin UK WLAN 9p 8p 8p 8p 7p 7p 7p 7p
    Ppmin Roaming WLAN 13p 12p 11.5p 11p 10p 10p 9p 10p
    Associated cash bundle NONE £20 £35 £65 £90 £170 £400 £45
    Minimum connections 1 1 1 1 1 1 2 1
    Maximum connections N/A 50 50 100 100 150 150 1
    Sharer fee N/A £12 £12 £12 £12 £12 £12 N/A
    Product description Flexible Data Usage Flexible Data 20 Flexible Data 35 Flexible Data 65 Flexible Data 90 Flexible Data 170 Flexible Data 400 Flexible Data 45

    • Flexible data 45 is only available to single subscriber customers.
    • Flexible data tariffs do not include SMS messages - these will be charged at standard rates.
    • 3G roaming and GPRS roaming is subject to connection to foreign networks and cannot be guaranteed.
    • All prices include VAT.
    • If You sign a 24 month contract You will receive a further 7.5% discount for 24 months on the monthly access fee
    • If you sign a 36 month contract You will receive a further 15% discount for 36 months on the monthly access fee

  9. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of Your Orange phone User Guide, on the Orange website http://www.orange.co.uk/terms.html#2 or can be provided to You on request. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
  10. Orange reserves the right to vary or amend the Promotion at any time on reasonable notice.
  11. This Promotion is made by Orange Personal Communications Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  12. 25% discount on your sharer fees
    • The following Promotion is available to new connections by business customers to an Orange Business Everywhere service plan; existing business customers on an old MOC service plan in the last 3 months of their contract ("You") signing up to the Business Everywhere service plans between 15th June 2006 and 30th September 2006 inclusive:

      Current sharer fee £12.00
      6 month 25% sharer fee discount (12 month contract) £9.00
      9 month 25% sharer fee discount (18 month contract) £9.00
      12 month 25% sharer fee discount (24 month contracts) £9.00
      18 month 25% sharer fee discount (36 month contracts) £9.00
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Offers and promotions

Free Broadband offer March 2007 for new and existing Orange mobile customers

  1. The Free Broadband offer (“The Offer”) is available to new and existing consumer Orange Pay Monthly customers from Orange direct only between 25 October 2006 and 30 June 2007, subject to the additional terms set out below (the “Eligible Customers”)
  2. If you are an Eligible Customer you must be on at least a monthly £30 tariff (an “Eligible Tariff”) to qualify for the Free Broadband offer.
  3. Connection is subject to status and an 18 month minimum term contract for new customers, or as otherwise set out in the additional terms below for existing customers. Eligible Customers will be subject to a 12 month minimum term contract for Broadband. Connection to Broadband is subject to you having a BT landline and your exchange being able to support it.
  4. There is no 14 day money back available in Orange Retail stores with this Offer.
  5. There is only one Offer per Orange Mobile Phone Account.
  6. If you are on an Eligible Tariff the Offer will be applied to your account for the period you remain on an Eligible Tariff.
  7. The Offer is that you will receive the Orange Broadband Starter package normally £14.99 per month for free subject to a 2GB usage allowance, up to 2 meg download speeds and includes free USB modem.
  8. You may add to or upgrade the Offer for an additional monthly charge to Broadband Unlimited which includes calls to UK landlines at any time (01 and 02 prefixes) and calls to 100 International destinations and unlimited downloading subject to Fair Use Policy (see our website for details). Any charges for the additional Broadband service will be billed separately.
  9. The Offer is available to Orange Pay Monthly customers on or connecting to an Eligible Tariff on the following basis with the following minimum term contracts:

You agree to be subject to an 18 month minimum term contract if you are

You agree to be subject to a 12 month minimum term contract if you are

You agree to be subject to a 24 month minimum term contract if you are

The above customers are Eligible Customers

  1. The Offer is not available in conjunction with any other Orange promotions, discounts or offers unless specified. It is not available with Handset Buyback or Member get Member promotions.
  2. If your account is terminated for any reason you will no longer qualify for the Free Broadband offer. Broadband will then be charged at the Standard User rate per month for either Broadband Starter or Unlimited (see our website for details).
  3. Orange network services are subject to the Standard Terms and Conditions for the supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide.
  4. Orange Broadband is subject to terms and conditions, a copy of which can be found on our website.
  5. Speeds in excess of 2 Meg are only available in certain areas.  If your home phone line won’t support our fastest broadband speeds we’ll give you the best speed available.
  6. If Orange Broadband can not be provided to you because of technical or other reasons then: You shall be notified by Orange as soon as possible; you must return any equipment to Orange.
  7. No cash alternative is available in whole or in part.
  8. Orange reserves the right to amend these terms and conditions at any time on reasonable notice.
  9. Orange reserves the right to replace, amend or withdraw this Offer on reasonable notice.
  10. Promoter is Orange. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited, whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol CS32 4QJ.
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Offers and promotions

BlackBerry

This document describes the terms and conditions applicable to the "BlackBerry Internet Service".

BlackBerry Internet Service

The BlackBerry Internet Service (BIS) gives Users a push email service from their device.

COMMERCIAL OFFERING

Tariffs & Rules

BIS charges are (in addition to other charges):

Tariff Monthly cost per User per month
(dependent on term of contract)		 Data Allowance (dependent on term of contract)
12 months ex VAT 12 months inc VAT 18 months ex VAT 18 months inc VAT 24 or 36*** months ex VAT 24 or 36*** months inc VAT ex VAT inc VAT
Internet for BlackBerry* £14.00 £16.45 £10.00 £11.75 £8.00 £9.40 6MB £1.70 £2.00
Internet talk for BlackBerry** £10.00 £11.75 £6.00 £7.05 £5.00 £5.88 6MB £1.70 £2.00

* Internet for BlackBerry is a data only plan
** Internet talk for BlackBerry applies to all customers on consumer , Business Plus, Orange Momentum, Orange Venture, Orange Solo tariffs. It can not be added to Orange Value Promise (OVP) tariffs.
*** 36 month BIS Service Plans only available to business (not consumer) customers

OTHER TERMS

  1. BIS is available to pay monthly small business and consumer customers on Line One only.
  2. BIS is available on a "Selected Range" of BlackBerry devices only. For a current list of the Selected Range of BlackBerry devices which are supported by this offer visit www.orange.co.uk/business/blackberry.
  3. BIS is subject to your normal Terms and Conditions for the Supply of Orange Network Services which are to be found at the back of your Orange phone user guide and at www.orange.co.uk; or, if you are a business customer, your terms and conditions will be those stated (as appropriate) in (a) the business customer information form terms and conditions for the supply of Orange Network Services; or (b)the Orange Business Services Customer Agreement (OBSCA). These various terms and conditions are referred to here as 'Orange's Standard Network Terms'
  4. Business is classified as a customer who can provide the following: (a) for limited companies we require the company registration number and the VAT number; (b) for charities we require the charity number; and (c) for all other businesses we require a copy of a business chequebook, plus invoice on company headed paper or business utility bill.
  5. Connection is subject to status and a 12 month minimum contract (or such longer minimum connection period as stated in your agreement with Orange).
  6. BIS must be activated by the Customer from the device or by going to www.blackberry.orange.co.uk (or such other webs ite as Orange may notify from time to time).
  7. Access to BIS does not permit use of any other BlackBerry from Orange service. If the Customer requires any other BlackBerry service (including use of a BES) then the Customer should contact their account ma nager or Retail Store for terms, conditions and pricing.
  8. BIS may be available whilst roaming abroad. The device may synchronise with your email accounts automatically resulting in GPRS charges. Customers who do not wish to receive email whilst abroad can turn off the Blackberry internet service (see y our user manual for details).
  9. Your use of BIS is subject to your acceptance of the terms and conditions of Research in Motion Limited (RIM), as may be amended from time to time. These terms are made a vailable to you at the time of activation of your BIS. These terms include the right to use RIM's software to access the service. A copy of these terms and conditions are available upon request from Orange or at www.blackberry.orange.co.uk. By activating BIS you agree to comply with RIM's terms.
  10. Where there is any inconsistency between these Terms and Conditions and Orange's Standard Network Terms, Orange's Standard Network Terms will prevail.
  11. Orange reserves the right to replace or amend BIS or t hese terms and conditions or to withdraw BIS at any time on reasonable notice. Orange reserves the right to withdraw the whole or a part of the BIS upon providing not less than 30 days' notice.
  12. References to Orange in these terms and conditions are to Orange Personal Communisations Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.
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Offers and promotions

Business Plus double minutes promotion - Qtr 1 2007

Business Plus double minutes promotion – for customers signing directly with Orange – Qtr 1 2007

  1. The following promotion (the "Promotion") is available to direct business customers ("You") who connect or resign to an applicable Business Plus service plan directly with Orange between 8th January 2007 and 31st March 2007:
    • for new connections;
    • for existing connections that have completed their required minimum connection or contract period;
    • for existing connections that are within their minimum connection or contract period that meet the conditions of clause 3.
    Subject to the restrictions outlined in these terms and conditions You will benefit from double minutes for the first half of your contract for applicable Business Plus service plans as follows:

    Service Plan (including equivalent Sharer Plans*, where sharers use same bundle of minutes)

    SINGLE SUBSCRIBERS
    for 12, 18, 24 & 36 month contracts only

    MULTI SUBSCRIBERS
    for 12, 18, 24 & 36 month contracts only

    Monthly minutes for first half of contract

    Monthly minutes for second half of contract

    Monthly line rental charge (excl. VAT)

    Monthly minutes for first half of contract

    Monthly minutes for second half of contract

    Monthly line rental charge (excl. VAT)

    Business Plus 200

    400

    200

    £26

    £

    £

    £

    Business Plus 400

    800

    400

    £43

    800

    400

    £43

    Business Plus 700

    1400

    700

    £60

    1400

    700

    £60

    Business Plus 1000

    2000

    1000

    £80

    2000

    1000

    £80

    Business Plus 2000

    4000

    2000

    £160

    4000

    2000

    £160

    Business Plus 5000

    10000

    5000

    £380

    5000

    5000

    £380

    Business Plus 7500

    15000

    7500

    £560

    15000

    7500

    £560

    Business Plus 10000

    20000

    10000

    £740

    20000

    10000

    £740

    Business Plus 18000

    £

    £

    £

    36000

    18000

    £1,319

    Business Plus 25000

    £

    £

    £

    50000

    25000

    £1,835

    Business Plus 35000

    £

    £

    £

    70000

    35000

    £2,552

    Business Plus 50000

    £

    £

    £

    100000

    50000

    £3,635

    * Additional charges apply to each Sharer plan (see Orange’s Business Plus general terms and conditions).

  2. This Promotion is only available on 12, 18, 24 and 36 month contracts. If You sign up to an 12 month contract period you will receive double minutes for the first 6 months of the contract. If You sign up to an 18 month contract period you will receive double minutes for the first 9 months of the contract. If You sign up to an 24 month contract period you will receive double minutes for the first 12 months of the contract. If You sign up to an 36 month contract period you will receive double minutes for the first 18 months of the contract.

    In addition, if You sign up to an 18 month contract period you will receive a further 3.5% discount for 18 months on the monthly line rental fee. If You sign up to a 24 month contract period you will receive a further 7.5% discount for 24 months on the monthly line rental fee. If You sign up a 36 month contract period you will receive a further 15% discount for 36 months on the monthly line rental fee.

    In addition to the above:
    • single subscribers taking an 18, 24 or 36 month contract are also eligible for unlimited text for the 18, 24 or 36 month contract period, as applicable; and
    • multi subscribers taking an 18, 24 or 36 month contract are also eligible for 25% off sharer fee for the first half of the term 18, 24 or 36 month contract period, as applicable and as detailed in the table below:
    Number of sharers 2 - 4 5 - 14 15 - 29 30 - 74 75 +

    Current sharer fee – for information

    		 £17.00 £16.50 £15.50 £14.50 £13.50

    18 month contract = 9 month 25% sharer fee discount

    £12.75
    £12.38
    £11.63
    £10.88
    £10.13

    24 month contract = 12 month 25% sharer fee discount

    £12.75
    £12.38
    £11.63
    £10.88
    £10.13

    36 month contract = 18 month 25% sharer fee discount

    £12.75
    £12.38
    £11.63
    £10.88
    £10.13

    For the avoidance of any doubt, if You are a single subscriber receiving unlimited texts and add a sharer:

    • on or before 31st March 2007, you will lose the unlimited text offer but qualify for the multi subscriber 25% off sharer fees for the remainder of the first half of your contract period;
    • on or after 1st April 2007, You will lose the unlimited text offer but not qualify for the multi subscriber 25% off sharer fees offer.
  3. Eligibility for this Promotion for existing connections that are within their minimum connection or contract period is as follows:
    • If your current contract with Orange is the “Customer Information Form – Business”/Small Business CIF:
      Single subscription business customers and leaders in the last 3 months of their existing minimum contract period may take up the Promotion if they either:
      1. Enter a further 12 month contract on a Business Plus service plan without upgrading their device,
      2. Upgrade their device and enter a minimum of an 18 month contract on a Business Plus service plan.
    • If your current contract with Orange is the “Orange Business Solutions Customer Agreement (OBSCA)” or the “Orange Business Solutions Master Agreement (OBSMA)”:

      You may be entitled to the Promotion if Orange agrees to a variation of your current Agreement – please contact your account manager to discuss.
  4. The double minutes offered under this Promotion will be added to the inclusive minutes for your service plan for the first half of your contract. After this time You will receive the standard inclusive minutes per month for the relevant service plan.
  5. Connection under this Promotion is subject to status and:
    • a minimum of a 12 month contract to be eligible for solely the double minutes promotion; or
    • a minimum of an 18 month contract to be eligible for the unlimited text (single subscribers only) or 25% off sharer fees (multi subscribers only) in addition; and
    • cannot be used in conjunction with any other offer Orange offer and/or promotion.
  6. This offer is not available to non-business customers. Proof of eligibility may be requested.
  7. You can move up to a higher Business Plus service plan during your contract period and retain the Promotion. However, You will no longer be eligible for this Promotion if:
    • You are disconnected from the network
    • If there is any change to Your Service Plan so that you are no longer on a Business Plus service plan
    • There is any change to the length of your minimum connection period
  8. All amounts are exclusive of VAT.
  9. No cash alternative is offered.
  10. Service is subject to:
    1. Orange's standard network terms for the supply of Orange network services which are stated (as appropriate) in your “Customer Information Form – Business”/Small Business CIF, OBSCA or OBSMA; and
    2. Orange’s Business Plus general terms and conditions which are stated at www.orange.co.uk/businessplusterms.

    The standard network terms will prevail over these Promotion terms if there is any conflict.
  11. Orange reserves the right to vary or amend the Promotion at any time on reasonable notice.
  12. This Promotion is made by Orange Personal Communications Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
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Offers and promotions

Free Sony Ericsson HCB-100 with selected Sony Ericsson Phones

  1. The free Sony Ericsson HCB-100 ( "the promotion") applies to new Small Business connections, to line one only, between 8th January 2007 and 31st March 2007, whilst stocks last inclusive, on a Business Plus 200 (and above) Plan, when purchasing selected Sony Ericsson phones.
  2. The free Sony Ericsson HCB-100 is available when purchasing the following Sony Ericsson devices; K510i, K610i, M600i and P990i subject to satisfying the conditions listed in clause 1 above.
  3. The HCB-100 Carkit is offered as part of the promotion, no other carkit can constitute part of the promotion.
  4. No cash alternative is available.
  5. The carkit will be despatched with the handset to the delivery address specified for the phone delivery. A signature will be required upon delivery.
  6. The promotion is only available with the tariff specified above.
  7. The promotion is available to talkshare leaders and to sharers.
  8. Service is subject to the standard terms and conditions for the supply of orange network services, a copy of which can be found at the back of your Orange phone user guide. Where there is any inconsistency between these terms and Conditions and the standard terms and conditions for the supply of orange network services, the latter will prevail.
  9. Orange personal communication services limited ("orange") reserves the right to amend these terms and conditions at any time.
  10. The promotion is subject to availability. Orange reserves the right to replace or amend the promotion at any time with a suitable alternative if necessary.
  11. Orange reserves the right to withdraw the promotion at any time
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Offers and promotions

Free Sim Card November 2007

  1. "The Promotion" is defined as a free of charge pay as you go SIM connection pack. The Promotion is available to all customers who order a free of charge SIM connection pack between the 1st November 2007 and 31st December 2008, at www.orange.co.uk/freesimcard offers or through an Orange internet advertisement, subject to availability.
  2. The Promotion will not apply to any orders not received by midnight on 31st December 2008.
  3. The Promotion is offered by Orange Personal Communications Services Limited ("Orange"), St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ.
  4. Any SIM connection packs ordered as part of the Promotion are eligible for the Orange pay as you go, 'free text trigger' offer. For SIM connection packs ordered through the Promotion the 'free text trigger' offer will be added to the account within 14 days of connecting your SIM. Customers must top-up by at least £10 per month to be eligible for the 'free text trigger' offer.
  5. In order to be eligible for the 'free text trigger' offer, you must register your SIM connection pack by 31st January 2009. Provision of the 'free text trigger' offer is subject to further terms and conditions, available at www.orange.co.uk/freetexttrigger
  6. SIM connection packs obtained through the Promotion cannot be used to upgrade existing Orange pay as you go accounts. Existing customers can get 'free text trigger' offer by calling Orange customer services on 450 from their Orange handset.
  7. The Promotion is only available to UK residents and is limited to two SIM connection packs per household.
  8. This Promotion is not available in conjunction with any other reward or promotion unless otherwise specified.
  9. The SIM connection pack will be dispatched within 21 days of processing your order.
  10. SIM connection packs ordered via the Promotion are strictly for personal use only and must not be used for commercial purposes. The resale of the SIM connection packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the SIM Connection pack is being or is to be used in breach of this provision.
  11. The Orange 14-day money back guarantee does not apply to the Promotion.
  12. Orange reserves the right to amend, vary or cancel the Promotion at any time on reasonable notice.
  13. Orange reserves the right to amend, vary or cancel these terms and conditions at any time on reasonable notice.
  14. Service is subject to registration of the SIM connection pack, (these details can be found in your SIM connection pack user guide) and is subject to the terms and conditions for the supply of Orange pay as you go services, a copy of which can be found in your SIM connection pack. Where there is any inconsistency between these terms and conditions and the Standard Terms and Conditions for the Supply of Orange pay as you go Services, the latter will prevail. >

Speak Easy with Unlimited Texts Reward

  1. Speak Easy with Unlimited Texts (the "Reward") is available to:
    • customers who order a free Orange SIM card between the 1st November 2007 and 26th January 2008.
  2. There is a post-promotion tolerance period for new customers purchasing a handset or SIM through the Orange website or Orange telesales before 1st February 2008.  These customers will be eligible to join the Reward as long as they register and opt-in by 11th February 2008.
  3. To receive the Reward you must top-up by a minimum of £10 a month. Once you register for the Speak Easy with Unlimited Texts Reward tariff you will be on daily analysis.  Please refer to point 7 below.  Providing you top-up by a minimum of £10 before the end of the Monthly Period, the Reward earned will be applied within 72 hours.  After that your Reward Free Texts and Evening Mobile Internet Browsing will be dependant on your total top-ups in the previous month as set out below.  If the minimum monthly top-up is not achieved you will not be given any Free Texts or Free Evening Mobile Internet browsing.
  4. If you are joining the Reward during 1st Nov 07 and 26th Nov 07, your top-ups for the previous 30 days will be taken into consideration.  If you are joining the Reward from the Speak Easy tariff during 27th November 07 and 30th January 08, your top-ups for the previous 40 days will be taken into consideration.  If this accumulated amount is equal to or greater than £10, you will receive the appropriate Reward/s within 72 hours.
    Level of top-up during calendar month Free Texts Free Evening Mobile Internet Browsing (data)
    £10 300 No
    £20 600 Yes
    £30+ Unlimited Yes
  5. The Monthly Period during which your top-ups accumulate (the "Monthly Period") will start on the date that you qualify for your Reward. This means that any top-up from this point will be taken into consideration at the end of that Monthly Period. The Monthly Period does not necessarily start on the 1st of the month.  It will run from 00.00.00 on the first day of the Monthly Period and will end at 23.59.59 on the last day of the Monthly Period. At the end of the Monthly Period we calculate the Reward.  Where you qualify for the Reward on the 29th, 30th or 31st day of a month, the Monthly Period will run to the 28th of the next month.
  6. Orange will inform you by text when you qualify for the Reward.
  7. If your total top-up amount is less than £10 by the end of the Monthly Period free texts and data will not be given and you will either go onto or continue on daily analysis.  When you are on daily analysis, as soon as you top-up by a minimum of £10 before the end of the Monthly Period, the Reward you have earned will be applied within 72 hours and the Monthly Period will be reset.  If you are on daily analysis but do not top-up by £10 by the end of the Monthly Period the accumulated top-up amount will be reset to zero and you will remain on daily analysis.
  8. The Free Texts include text messages sent as a standard person to person text message to any UK mobile phone network, whilst within the UK.  All other text messages will be charged at their standard rates. Once the Free Texts have been used you will be charged at standard service plan rates. Unused Free Texts will expire at the end of the Monthly Period.
  9. The Free Mobile Internet browsing is unlimited evening WAP or mobile internet browsing on your mobile phone from 7pm to midnight every day, dependant upon a £20 or more top-up in the prior month, and subject to clauses 12 and 13 below. The reward is for use within the UK only. You will be charged at your standard service plan rates for using your phone outside these hours or abroad.
  10. If you are an existing Orange customer and switch to Speak Easy with Unlimited Texts, any top-ups made in the last month will count towards achieving the Reward.  Any rewards you may have earned prior to switching will remain on your account for the duration of their original reward period
  11. The Unlimited Texts Reward is subject at all times to a fair usage policy of 3000 texts each month. Usage above this amount will constitute abuse and Orange may monitor usage and withdraw the Offer from your account if the fair usage policy is abused.  Orange reserves the right to protect itself against fraudulent use.
  12. A fair usage policy applies to the Free Mobile Internet browsing Reward. To ensure the fair allocation of network resources for all customers the Free Mobile Internet browsing Reward may not be used for: modem access for computers, internet based streaming services, voice or video over the internet, Instant Messaging, peer to peer file sharing and non Orange internet based video. If such use is detected, notice may be given and Network protection controls may be applied to all services which Orange does not believe constitute WAP or mobile internet browsing. This may result in a reduced speed of transmission, inability to use such services and, at the discretion of Orange, removal of the Reward. The Reward is subject at all times to a fair usage policy of 1000MB each month. Usage above this amount will constitute abuse & Orange may, at its discretion, monitor usage and withdraw the Reward from your account in the event that the fair usage policy is abused.
  13. The Free Mobile Internet Browsing Reward does not include event charges such as for ring tones or games (although transport costs for these events are included).
  14. The Reward is not available in conjunction with any other reward or promotion, except Text Extras, unless otherwise specified. Text and Orange World Extras with a duration shorter than 1 month will be used before any text or data provided through your Reward. If you switch to another reward or promotion the remaining portion of the Free Texts and Data will remain on the account until the end of the Monthly Period.
  15. You may only change between tariff plans for which you are eligible once every 30 days.
  16. Orange reserves the right to amend or vary these terms and conditions or to withdraw the Reward at any time on reasonable notice.
  17. Orange reserves the right to increase the cost of both per minute call charges and minimum call costs. Any increases will be posted on the website. Once any increase has commenced, you are deemed to have accepted these changes if you continue to use Orange Services.
  18. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of the Orange phone User Guide or SIM pack.  Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the Supply of Orange Pay as you go Services, the latter will prevail.
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Offers and promotions

Orange Wednesdays

  1. The promotion applies to all public paid advertised screenings, excluding premieres and other private screenings, on Wednesdays.
  2. Text tickets are redeemable only on Wednesdays during the offer period during advertised opening hours of the participating cinemas.
  3. The offer is not available when booking in advance by whatever means.
  4. Text tickets must be presented at the cinema box office when buying the cinema ticket. The lowest price cinema ticket will be issued free.
  5. The text ticket will be validated by the box office staff.
  6. Once validated, the text ticket can't be used again.
  7. There is a maximum of one text ticket per Orange customer per transaction per week. You can only use a text ticket once.
  8. You can't use this promotion in conjunction with any other offer.
  9. We cannot offer a cash alternative.
  10. We will only accept original text tickets, and not copies.
  11. The cinemas' standard terms and conditions of purchase, sale and entry apply.
  12. The free cinema ticket issued is complimentary, with zero cash value.
  13. The offer is valid until the expiry date stated on the text ticket.
  14. There is only one free admission per customer per paid cinema ticket.
  15. Seat availability is on a first come, first served basis. Admission is not guaranteed.
  16. Text ticket holders and their guests have no priority over other customers.
  17. Admissions are subject to film classifications.
  18. Text tickets are non-transferable.
  19. The offer applies to standard seats only.
  20. The free cinema ticket will be issued to the same film and session as the paid cinema ticket.
  21. Honouring of text tickets is subject to film and seat availability.
  22. Text tickets are subject to availability. Text tickets are issued on a priority basis to either active Orange mobile customers who spend over £5 per month with Orange or Orange broadband and dial up customers who have an average spend of over £5 per month with Orange and have their own mobile phone account which is able to send and receive texts. Orange may revise the terms of this promotion from time to time.
  23. To call or text 241 or 80241 is free. To receive a text ticket you'll be charged a rate of 35p per text.
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Offers and promotions

Sony Ericson Auio MPS-60 free with SE W810i on small business

  1. The free Sony Ericsson MPS60 speaker promotion (“the Promotion”) is only available to new Small Business connections, between 1st April and 30th April 2007 inclusive, to eligible Small Business Plans, when purchasing selected Sony Ericsson phones.
  2. The free Sony Ericsson MPS60 speakers are available when purchasing the Sony Ericsson W810i.
  3. The MPS60 speakers are offered as part of the Promotion, no other speaker can constitute part of the Promotion.
  4. No cash alternative is available.
  5. The speakers will be despatched with the handset to the delivery address specified for the phone delivery. A signature will be required upon delivery.
  6. The promotion is available to talkshare leaders and to sharers
  7. The Promotion is only available strictly whilst stocks last, any orders processed after The Promotion has finished will not receive the speaker(s).
  8. The Promotion is only available by visiting http://shop.orange.co.uk/shop or phoning Orange Telesales 0800 079 8000.
  9. Orange Personal Communications Services Limited (“Orange”) reserves the right to vary, amend or withdraw the Promotion or these terms and conditions at any time on reasonable notice
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Offers and promotions

£180 Airtime credit Terms and Conditions

  1. These airtime credit promotion Terms and Conditions apply to new and existing customers when a customer connects or upgrades to an eligible Orange Pay Monthly service plan between 1st October 2007 and 31st December 2007.
  2. All amounts payable in respect of this offer are inclusive of VAT – the amount will appear on your bill as monthly recurring credits.
  3. The value of the airtime credit received is dependant on the Service Plan the customer connects to. 18 and 24 month tariffs are in scope for this offer. See web for full details, http://shop.orange.co.uk/shop/terms
  4. Connection is subject to status.
  5. The airtime credit promotion is only available on one line per customer
  6. The airtime credit is not available in conjunction with other Orange promotions unless otherwise stated.
  7. Changes to a customers tariff that result in the eligibility criteria for the offer not being met will result in the removal of the promotion.
  8. Where there is any inconsistency between these Terms and Conditions and the Terms and Conditions for the supply of Orange Network Services the latter will prevail.
  9. Orange reserves the right to replace or amend the Service Plans or these Terms and Conditions or to withdraw the Service Plans at any time without notice.
  10. References to Orange in these Terms and Conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.
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Offers and promotions

Natural Search Free Sim Event

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Offers and promotions

Airtime Credit Promotion

  1. The following promotions (in each case, the “Promotion”) are only available to new small business customers purchasing a device (the “Device”) directly from Orange via the online business shop at http://shop.orange.co.uk/shop/business between 1 May 2008 and midnight on 2 June 2008 and Connecting the Device to an Orange Solo Service Plan for a term of eighteen (18) or twenty-four (24) months (as set out in clause 4 below).
  2. The Promotion is not available to existing Orange customers, consumers, medium or large business customers, customers that sign up through any third party retailer or channel partner, or on any other device, contract length or Service Plan.
  3. A Business Customer is classified as a Customer who can provide the following for limited companies, the company registration number and the VAT number; or for charities, the charity number; or for all other businesses, a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.
  4. Subject to the restrictions outlined in these terms and conditions, the Promotion entitles eligible new customers to:
    1. a one-hundred-pound (£100.00) airtime credit payable to its Orange airtime account where Connecting the Device to an eighteen (18) month agreement in accordance with clause 1; or
    2. a one-hundred-and-fifty-pound (£150.00) airtime credit payable to its Orange airtime account where Connecting the Device to a twenty-four (24) month agreement in accordance with clause 1.
    In both cases, airtime credits are split into 18 equal monthly credits and applied for the first 18 months of your agreement.
  5. Connection under the Promotion is subject to status and a minimum eighteen (18) month contract. Proof of eligibility may be requested.
  6. This Promotion cannot be used in conjunction with any other offer, Orange offer and/or promotion with the exception of the Orange Solo promotions and online business shop handset promotions.
  7. Orange reserves the right to vary or amend this Promotion or to withdraw the whole or any part of this Promotion or use other promotions or offers at any time on reasonable notice.
  8. No cash or equipment alternative is offered.
  9. Service is subject to:
    • Orange's standard network terms for the supply of Orange network services which are stated in the small business Customer Information Form (Small Business CIF) terms and conditions for the supply of Orange Network Services; and
    • Orange’s BlackBerry Internet Solution general terms and conditions which are stated at www.orange.co.uk/business/bis/terms
    Where there is any inconsistency between these Promotion terms and conditions and Orange's standard network terms, Orange's standard network terms will prevail.
  10. The Promotion is made by Orange Personal Communications Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ and any reference to “Orange” in these terms and conditions is a reference to the same.
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Offers and promotions

Parrot Car Kit Promotion

  1. The following promotion (the "Promotion") is only available to new small business customers purchasing a BlackBerry Curve 8320 (the "Device") directly from Orange via the online business shop at http://shop.orange.co.uk/shop/business between 1st July 2008 and midnight on 31 July 2008 and Connecting the Device to an Orange business Service Plan for a term of twenty-four (24) months.
  2. The Promotion is not available to existing Orange customers, consumers, medium or large business customers, customers that sign up through any third party retailer or channel partner, or on any other device, contract length or Service Plan.
  3. A business customer is classified as a Customer who can provide the following for limited companies, the company registration number and the VAT number; or for charities, the charity number; or for all other businesses, a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.
  4. The Promotion entitles eligible new customers to the Parrot CK3100 LCD car-kit free of charge. (Maximum 1 Parrot CK3100 LCD car kit per order.)
  5. No other accessory other than that set out in clause 4 constitutes part of the Promotion.
  6. The Promotion is only available whilst stocks last.
  7. Connection under the Promotion is subject to status. Proof of eligibility may be requested.
  8. This Promotion cannot be used in conjunction with any other offer, Orange offer and/or promotion with the exception of the Orange Solo and Orange Venture promotions and Orange's current "BlackBerry satellite navigation offer".
  9. Orange reserves the right to vary or amend this Promotion or to withdraw the whole or any part of this Promotion or use other promotions or offers at any time on reasonable notice.
  10. No cash, credit or equipment alternative is offered.
  11. Service is subject to:
    1. Orange's standard network terms for the supply of Orange network services which are stated in the small business Customer Information Form (Small Business CIF) terms and conditions for the supply of Orange Network Services; and
    2. Orange's BlackBerry Internet Solution general terms and conditions which are stated at www.orange.co.uk/business/bis/terms
    Where there is any inconsistency between these Promotion terms and conditions and Orange's standard network terms, Orange's standard network terms will prevail.
  12. The Promotion is made by Orange Personal Communications Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ and any reference to "Orange" in these terms and conditions is a reference to the same.
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Offers and promotions

Great deals for Pay As You Go Customers

Free jewellery set with Sony Ericsson W200i pink purchase terms

  1. The free jewellery set promotion is available to all new and existing customers purchasing a Sony Ericsson W200i pink as an Orange PAYG customer between 1sth and 31st July 2008
  2. The promotion is subject to availability at Orange.co.uk/shop.
  3. This offer is not available to employees of Orange or its associated companies.
  4. Should you return your phone for any reason, you will cease to qualify for the promotion and the jewellery set, will need to be returned to Orange at your expense.
  5. The colour of the set may vary, subject to availability.
  6. No cash alternatives are available.
  7. Orange reserves the right to replace or amend this promotion or these terms and conditions at any time on reasonable notice.

Free Mini speakers with Sony Ericsson W880i purchase terms

  1. The free Mini speakers promotion is available to all new and existing customers purchasing a Sony Ericsson W880i as an Orange PAYG customer between 1st and 31st July 2008
  2. The promotion is subject to availability at Orange.co.uk/shop.
  3. This offer is not available to employees of Orange or its associated companies.
  4. Should you return your phone for any reason, you will cease to qualify for the promotion and the Mini speakers will need to be returned to Orange at your expense.
  5. The Mini speakers may vary, subject to availability.
  6. No cash alternatives are available.
  7. Orange reserves the right to replace or amend this promotion or these terms and conditions at any time on reasonable notice.

Free pink BT accessory pack with Samsung F210 purchase terms

  1. The free pink BT accessory pack promotion is available to all new and existing customers purchasing a Samsung F210 blue as an Orange PAYG between 1st and 31st July 2008.
  2. The promotion is subject to availability at Orange.co.uk/shop.
  3. This offer is not available to employees of Orange or its associated companies.
  4. Should you return your phone for any reason, you will cease to qualify for the promotion and the pink BT accessory pack will need to be returned to Orange at your expense.
  5. The colour of the pack may vary, subject to availability.
  6. No cash alternatives are available.
  7. Orange reserves the right to replace or amend this promotion or these terms and conditions at any time on reasonable notice.
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Offers and promotions

Free MPS-70 speakers with SE W580i purchase terms

  1. The free MPS-70 speakers’ promotion is available to all new and existing customers purchasing a Sony Ericsson W580i (red, pink or grey) as an Orange PAYG customer from 1st to 31st May 2008.
  2. The promotion is subject to availability at Orange.co.uk/shop and while stocks last.
  3. This offer is not available to employees of Orange or its associated companies.
  4. Should you return your phone for any reason, you will cease to qualify for the promotion and theMPS-70speakers will need to be returned to Orange at your expense.
  5. Free MPS-70 speaker offer subject to availability - speaker colour variant dependent on handset.
  6. Speaker colour may vary subject to availability
  7. No cash alternatives are available.
  8. Orange reserves the right to replace or amend this promotion or these terms and conditions at any time on reasonable notice.
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Offers and promotions

Parrot Conference Phone Promotion

  1. The following promotion (the "Promotion") is only available to new small business customers purchasing a Nokia N82, Samsung I200 or Samsung U900 (the "Device") directly from Orange via the online business shop at http://shop.orange.co.uk/shop/business between 1 June 2008 and midnight on 31 July 2008 and Connecting the Device to an Orange Solo or Orange Venture Service Plan for a term of eighteen (18) or twenty-four (24) months.
  2. The Promotion is not available to existing Orange customers, consumers, medium or large business customers, customers that sign up through any third party retailer or channel partner, or on any other device, contract length or Service Plan.
  3. A Business Customer is classified as a Customer who can provide the following for limited companies, the company registration number and the VAT number; or for charities, the charity number; or for all other businesses, a copy of a business chequebook, plus an invoice on company headed paper or a business utility bill.
  4. Subject to the restrictions outlined in these terms and conditions, the Promotion entitles eligible new customers to the Parrot Conference Phone free of charge. (Maximum 1 Parrot conference phone per order.)
  5. No other accessory other than that set out in clause 4 constitutes part of the Promotion.
  6. The Promotion is strictly only available whilst stocks last.
  7. Connection under the Promotion is subject to status and a minimum eighteen (18) month contract. Proof of eligibility may be requested.
  8. This Promotion cannot be used in conjunction with any other offer, Orange offer and/or promotion with the exception of the Orange Solo and Orange Venture promotions and Orange’s current “Airtime Credit Promotion”..
  9. Orange reserves the right to vary or amend this Promotion or to withdraw the whole or any part of this Promotion or use other promotions or offers at any time on reasonable notice.
  10. No cash, credit or equipment alternative is offered.
  11. Service is subject to:
    • Orange’s standard network terms for the supply of Orange network services which are stated in the small business Customer Information Form (Small Business CIF) terms and conditions for the supply of Orange Network Services; and
    • Orange’s BlackBerry Internet Solution general terms and conditions which are stated at www.orange.co.uk/business/bis/terms
      Where there is any inconsistency between these Promotion terms and conditions and Orange’s standard network terms, Orange’s standard network terms will prevail.
  12. The Promotion is made by Orange Personal Communications Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ and any reference to "Orange" in these terms and conditions is a reference to the same.
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