can I check the coverage in my area?

Yes, our coverage checker lets you check coverage in up to six locations.

what’s the network coverage like in remote areas?

Currently, our network and T-Mobile’s network cover 98% of the UK population. By the end of 2014, we aim to cover 99.6%, so you’ll be able to use your phone almost anywhere.

why is my coverage poor when I’m inside?

The type of building you’re in can affect your coverage. For example, things like stone walls or insulation can impact your indoor signal strength. Also, the closer you are to a window, the better your signal will be.

what kind of things can affect my coverage?

Generally, the closer you are to a transmitter, the better your signal will be. However, coverage can be affected by things like surrounding buildings, network faults and even the weather.

do I need to change my settings to use 3G?

No. As long as your phone is capable of using 3G, it will pick it up automatically.

do I need a specific phone or SIM to use 3G?

You need a compatible phone or device to connect to our 3G network. You don’t need a 3G-specific SIM.

how will I know if I have 3G coverage?

When you’re on our 3G network, a tiny 3G symbol will appear on your phone’s homescreen.

will using 3G mean I hit my data limit faster?

3G doesn’t use more data than 2G. It simply loads the data faster. You may find that you use more data on your phone because it’s quicker and easier to load up your emails or Facebook, but 3G won’t actually use up more data.

how do I know whether my phone uses 2G or 3G?

If you’re not sure whether your phone uses 2G or 3G, please check on the manufacturer’s website.

what are the differences between 2G, 3G and 4G?

2G (second generation) is mainly used now for calls and texts. 3G is much faster, so it’s great for browsing, tweeting and checking Facebook. 4G hasn’t launched commercially in the UK yet, but it will mean super-fast and more reliable internet connections.

does smart signal sharing mean Orange and T-Mobile are now effectively one network?

No. We still run two different networks under two different brands. These improvements will help us to make sure we offer customers on both Orange and T-Mobile great, reliable coverage in more places.

will smart signal sharing affect my battery life, because my phone will always be searching for the best signal?

Having more coverage can improve battery life, but this improvement is offset by your phone searching for network. So your battery life shouldn’t really be affected – apart from the fact that you might use your phone more.

what are 4G and 4GEE?

4G is the fourth generation of mobile networks. It offers superfast mobile internet speeds that make it unbelievably quick to use the internet on compatible phones, tablets and dongles. 4GEE will be the name of EE’s 4G offer.

will I be able to get 4G?

4G will launch in 16 major UK cities by the end of the year, covering about 33% of the UK population, and that’s just the start. When EE launches, you’ll be able to check your coverage for 4G online. You can sign up here to be one of the first to find out where 4G will be available.

will 4G be available on Orange?

No, EE will be the only brand to offer 4G. As an existing Orange customer, you can be one of the first to find out how to get 4G by signing up here.

will my current phone work on 4G?

To use 4G, you’ll need 4G coverage, a 4G compatible phone, 4G SIM and 4GEE plan on EE. EE is working with the major manufacturers to offer a range of 4G phones and tablets.

I’m an Orange customer. What does the launch of EE mean for me?

Everything Everywhere, the company behind Orange and T-Mobile, is launching a new brand and network called EE. As an Orange customer, you’ll now use EE’s new 3G network, the biggest in the UK, so soon you’ll start to see ‘EE’ on your device screen. We’re also replacing your local Orange and T-Mobile stores with exciting new EE stores, giving you access to almost twice as many stores as today. When EE launches, we’ll make it easy and straightforward for eligible Orange and T-Mobile customers to move to EE. We’ll update you on this nearer to launch, but you can sign up to be one of the first to find out more here.

what’s EE all about?

EE is the brand for a new digital age. It will offer the UK’s first mobile 4G network and Fibre Broadband for the home, along with the UK's biggest 3G network. 4G will give you superfast internet on the go to make things like downloads, Facebook and YouTube unbelievably quick. To enjoy the benefits of 4G, you’ll need 4G coverage, a 4G compatible phone or mobile broadband dongle, 4G SIM and 4GEE plan on EE.